وظائف مدير الخدمات اللوجستية في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R0140977<br><p><b>Date Posted:</b></p><br><br>2026-08-10<br><p><b>Company Name:</b></p><br><br>Hitachi Rail GTS Egypt LLC<br><p><b>Profession (Job Category):</b></p><br><br>Engineering &amp; Science<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Key Responsibilities</p><br><br><ul><li>Accountable technical authority for railway project engineering decisions</li><li>Ensure compliance with ENR standards, international standards, and Hitachi Rail processes</li><li>Contribute to system architecture and design baselines</li><li>Ensure integration across signalling, telecom, power, and rolling stock interfaces</li><li>Manage interfaces with legacy railway infrastructure</li><li>Support safety assurance activities including hazard analysis and safety case development</li><li>Act as technical interface with client and stakeholders</li><li>Identify and mitigate technical risks and support engineering changes</li><li>Manage site engineering, testing, and commissioning activities</li><li>Collaborate within multidisciplinary engineering teams</li></ul><br><p>Key Deliverables</p><br><br><ul><li>System design documentation and inputs to design baseline</li><li>Participation in design reviews (PDR, CDR, IDR)</li><li>Safety and compliance documentation support</li><li>Interface Control Documents (ICDs) in coordination with Interface Manager.</li><li>Technical risk registers and mitigation tracking</li><li>Contribution to ENR technical approvals</li></ul><br><p>Qualifications &amp; Experience</p><br><br><ul><li>University degree in Electrical, Electronics, Systems, or Railway Engineering</li><li>10+ years of experience with Railway signaling projects design and implementation</li><li>5+ years’ experience leading multidisciplinary engineering teams</li><li>Mandatory to have strong oral and written communication skills in English, Spanish is a plus.</li><li>Involved in the delivery of more than 1 Rail signalling project in some capacity including experience in System Design, System Integration, and System Acceptance</li><li>Experience in system integration and railway projects</li><li>Exposure to complex safety-critical railway systems with experience covering full SW and HW development life cycles</li><li>Experience with ETCS L1 systems is a plus.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at &nbsp;</b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.</p><br><p>Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p>Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes &amp; best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams</p><br><p><strong>What’s on Your Plate? </strong></p><br><ul><li>Accountable for local NFV operational performance including both commercial &amp; operational KPI's</li><li>Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization</li><li>Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives</li><li>Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights</li><li>Scope and deliver local initiatives to improve ops metrics quantified with data analysis</li><li>Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan</li><li>Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong>&nbsp;</p><br><ul><li>5-6 years of working experience in same/similar field.</li><li>Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards</li><li>Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.</li><li>Very good analytical skills.</li><li>Very good communicator and collaborator at all levels.</li><li>Back up your opinions with data and clear well-structured cases.</li><li>You are execution focused and have a proven record of success in complex environments.</li><li>Results-driven, high-performing, high-quality work attitude.</li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Sales Manager – HDPE Pipes is responsible for developing and executing the commercial strategy to grow sales, market share, and profitability for the company's HDPE pipe product lines across assigned regions and customer segments. The role will manage key customer relationships, lead a sales team, develop channel partners and distributors, and collaborate with technical, supply chain, and product teams to deliver customer-focused solutions and achieve revenue targets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Key Responsibilities</p><p>Sales Strategy &amp; Planning</p><ul><li><p>Develop and implement a comprehensive sales strategy for HDPE pipes aligned with company objectives and market demand.</p></li><li><p>Define annual sales targets, territory plans, pricing strategies, and promotional activities to achieve revenue and margin goals.</p></li><li><p>Analyse market trends, competitor activities, and customer needs to identify growth opportunities and risks.</p></li></ul><p>Business Development &amp; Key Accounts</p><ul><li><p>Identify, prospect, and win new customers across sectors such as municipal water, irrigation, industrial, oil &amp; gas, and construction.</p></li><li><p>Manage and grow strategic key accounts through regular engagement, commercial negotiations, and value-added proposals.</p></li><li><p>Develop and maintain long-term relationships with consultants, contractors, distributors, and government procurement bodies.</p></li></ul><p>Technical &amp; Commercial Support</p><ul><li><p>Work closely with Technical and Product teams to develop tailored HDPE pipe solutions, specifications, and value propositions for customers.</p></li><li><p>Support tender responses, product demonstrations, technical clarifications, and site visits as required.</p></li><li><p>Provide commercial guidance on pricing, payment terms, contracts, and warranty conditions to protect company interests while meeting customer needs.</p></li></ul><p>Marketing &amp; Market Development</p><ul><li><p>Collaborate with Marketing to develop product collateral, case studies, technical datasheets, and promotional campaigns targeted at key segments.</p></li><li><p>Represent the company at trade shows, industry events, and customer forums to promote HDPE pipe solutions and collect market intelligence.</p></li><li><p>Drive specification inclusion with consultants and engineers through technical seminars, training sessions, and joint site activities.</p></li></ul><p>Qualifications</p><ul><li><p>Bachelor’s degree in Engineering, Business, Commerce, or a related discipline. A technical qualification in civil, mechanical, or polymer engineering is advantageous.</p></li><li><p>Postgraduate qualification (MBA or equivalent) is desirable.</p></li></ul><p>Experience</p><ul><li><p>Minimum 5 years of sales experience within the pipes, plastics, building materials, infrastructure, or industrial products sectors.</p></li><li><p>At least 3 years in a sales leadership role managing teams, channels, or key accounts.</p></li><li><p>Proven track record selling HDPE pipes, PE materials, or related fluid-handling systems is highly desirable.</p></li><li><p>Experience engaging with municipal authorities, contractors, consultants, and distributors across regional markets is an advantage.</p></li></ul><p>Key Performance Indicators (KPIs)</p><ul><li><p>Sales Revenue | Gross Margin (%) | New Account Acquisition | Order Conversion Rate | Average Order Value | Sales Pipeline Coverage | On-Time Delivery | Customer Satisfaction (CSAT) | Tender Win Rate | Forecast Accuracy | Sales Cost to Revenue | Account Retention &amp; Growth</p></li></ul><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.</p> <h4>Basic purpose:</h4> <p>Responsible for leading and overseeing the revenue management strategy for Four Seasons Hotel Denver. This role ensures optimal revenue performance through strategic pricing, inventory management, and demand forecasting, while delivering an exceptional luxury guest experience aligned with Four Seasons service culture.</p> <p>This is a property-based leadership role, requiring close collaboration with Rooms, Sales & Marketing, and Front Office teams to drive results within a dynamic luxury hospitality environment.</p> <h4>Essential functions:</h4> <strong>Revenue strategy & performance</strong><br> <ul> <li>Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards.</li> <li>Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls.</li> <li>Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance.</li> </ul> <strong>Systems & inventory management</strong><br> <ul> <li>Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization.</li> </ul> <strong>Analytics & reporting</strong><br> <ul> <li>Produce, analyze, and act upon key revenue reports, including:</li> <ul> <li>Daily & weekly forecasts</li> <li>Monthly market segment analysis</li> <li>Booking pace & pickup trends</li> <li>Displacement & compression analysis</li> <li>Rate performance & resistance reporting</li> <li>Suite inventory optimization</li> <li>Channel & source performance</li> <li>Arrival/departure patterns</li> </ul> <li>Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership.</li> </ul> <strong>Rate & product optimization</strong><br> <ul> <li>Establish and manage pricing architecture, including:</li> <ul> <li>BAR tiers, negotiated & package rates</li> <li>Segment ceilings based on demand patterns</li> <li>Yield strategies and controls within PMS</li> <li>Suite and premium inventory strategies</li> </ul> <li>Lead and enhance upselling initiatives, ensuring alignment with luxury service delivery and revenue goals.</li> </ul> <strong>Leadership & culture</strong><br> <ul> <li>Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence.</li> </ul> <strong>Collaboration & communication</strong><br> <ul> <li>Actively participate in key hotel meetings including:</li> <ul> <li>Yield & forecast meetings</li> <li>Sales & marketing strategy sessions</li> <li>Executive committee meetings</li> <li>Pre-convention meetings</li> </ul> </ul> <strong>Compliance & standards</strong><br> <ul> <li>Ensure compliance with Four Seasons policies, brand standards, and service expectations across all revenue practices.</li> <li>Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols.</li> </ul> <h4>Non-essential functions:</h4> <ul> <li>Support Sales & Marketing efforts, including site inspections and client presentations as needed.</li> <li>Contribute to annual budgeting and marketing planning processes.</li> <li>Collaborate with Four Seasons global reservations network and participate in property visits/audits.</li> <li>Build relationships within the market and Four Seasons network to support benchmarking and talent development.</li> <li>Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director.</li> </ul> <h4>Knowledge and skills:</h4> <strong>Education</strong><br> <p>Bachelor’s degree in Hospitality Management, Business Administration, or related field required.</p> <strong>Experience</strong><br> <ul> <li>Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality.</li> <li>Prior experience with Four Seasons or comparable luxury brand strongly preferred.</li> <li>Proven track record of driving revenue growth and operational excellence.</li> </ul> <strong>Skills and abilities</strong><br> <ul> <li>Advanced analytical and strategic thinking capabilities.</li> <li>Expertise in revenue management principles (forecasting, pricing, displacement analysis).</li> <li>Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools.</li> <li>Exceptional leadership, coaching, and team development skills.</li> <li>Refined communication and interpersonal skills aligned with luxury guest service.</li> <li>Ability to thrive in a fast-paced, on-property environment with high service expectations.</li> <li>Strong attention to detail, organization, and ability to manage multiple priorities.</li> <li>Demonstrates a passion for luxury hospitality and personalized guest experiences.</li> <li>Leads with empathy, professionalism, and integrity.</li> <li>Builds strong cross-functional relationships and acts as a collaborative business partner.</li> <li>Embodies the Four Seasons service culture: treat others as you wish to be treated.</li> </ul> <strong>Travel required</strong><br> <p>Some travel for conferences or to assist other hotels.</p> <strong>Hours required</strong><br> <p>Eight to ten hour shifts; scheduled days and work hours may vary based on need.</p> <h4>Comprehensive benefits</h4> <ul> <li>Salary range $125K - $135K.</li> <li>Medical, dental, and vision insurance.</li> <li>Paid time off and vacation pay.</li> <li>401k participation with company matching program.</li> <li>Complimentary stays at Four Seasons worldwide, subject to availability.</li> <li>Discounted RTD Flex Pass.</li> <li>Complimentary shift meal prepared by the culinary team.</li> </ul> <p>Anticipated start date of June 22nd, 2026.</p> <h4>Equal opportunity employer statement</h4> <p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in Turkish and English are&amp;nbsp;nice to have.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><br><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <p><strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li></p> <p><strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li></p> <p><strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li></p> <p><strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li></p> <p><strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li></p> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.<br> Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.<br> Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.<br> Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.<br> Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.<br> Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.<br> Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.<br> Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.<br> Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.<br> Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.<br> Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.<br> Excellent command of English, both written and spoken.<br> Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li> <strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li> <strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li> <strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li> <strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.</p> <p>Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.</p> <p>Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.</p> <p>Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.</p> <p>Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.</p> <p>Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.</p> <p>Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.</p> <p>Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.</p> <p>Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.</p> <p>Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.</p> <p>Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.</p> <p>Excellent command of English, both written and spoken.</p> <p>Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large-scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a programme delivery lead to drive the delivery and governance of multiple large-scale, high-complexity programmes within the UK IT & digital landscape. The role focuses on managing business demand, overseeing CAPEX-funded initiatives, and enabling business growth through effective delivery and lean governance practices. The individual will be accountable for end-to-end programme delivery, working across cross-functional teams, technologies, suppliers, and stakeholders to deliver impactful transformation and technology capability enhancements.</p> <h4>What you’ll do</h4> <ul> <li>Lead the end-to-end delivery of complex programmes, ensuring alignment with business objectives and governance standards</li> <li>Develop and own integrated project plans, consolidating inputs across Agile and delivery teams including sprint, scrum, testing, integration, and release</li> <li>Manage RAID (risks, assumptions, issues, and dependencies), ensuring adherence to milestones and delivery commitments</li> <li>Implement lean governance practices that prioritise ownership, responsiveness, predictability, and transparency</li> <li>Oversee programme financials, including CAPEX/OPEX management, supplier commercials, and budget forecasting</li> <li>Maintain clear, consistent communication with senior stakeholders to build trust and transparency across time, cost, scope, and quality dimensions</li> <li>Use data-driven insights to track performance, including effort and cost burn-down analysis</li> <li>Govern the effective use of Azure DevOps, ensuring consistent utilisation of dashboards, plans, and delivery roadmaps</li> <li>Define programme direction, priorities, scope, and delivery roadmap in collaboration with release management and key stakeholders</li> <li>Coordinate cross-functional and cross-cultural teams, including system integrators and third-party partners</li> </ul> <h4>Who you are</h4> <ul> <li>Egyptian national currently residing in Egypt</li> <li>Demonstrated experience (typically 7+ years) delivering complex ICT programmes end-to-end</li> <li>Certified in PMP or PRINCE2 Practitioner</li> <li>Knowledge of application and software development lifecycle methodologies</li> <li>Experience leading transformation initiatives and managing cross-cultural, matrixed teams</li> <li>Strong leadership capability with the ability to guide, motivate, and develop teams in both direct and indirect reporting structures</li> <li>Proficient in Microsoft Excel, PowerPoint, Visio, and Project, with strong data visualisation and presentation skills</li> <li>MBA or equivalent postgraduate qualification is desirable</li> <li>Strong stakeholder management skills, with the ability to engage and influence senior audiences</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead high-impact, large-scale transformation programmes within a global organisation</li> <li>Exposure to diverse technologies, cross-functional teams, and international stakeholders</li> <li>A collaborative environment that encourages innovation, continuous improvement, and ownership</li> <li>Professional growth through complex programme delivery and stakeholder engagement</li> <li>Access to industry-leading tools and methodologies in programme and Agile delivery</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced programme governance and lean delivery methodologies</li> <li>Financial management and forecasting within large-scale technology programmes</li> <li>Data-driven performance tracking and reporting techniques</li> <li>Cross-cultural leadership and stakeholder influence at senior levels</li> <li>Enhanced expertise in Azure DevOps and Agile delivery frameworks</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Customer Delivery Project Lead to oversee the end-to-end delivery of complex, customer-facing projects for enterprise clients in Germany. This role focuses on managing multi-country, multi-domain initiatives, ensuring delivery aligns with time, cost, and quality expectations while adhering to governance standards. The individual will collaborate with cross-functional teams, stakeholders, and partners to translate business requirements into actionable plans and deliver transformative IT and business solutions.</p> <h4>What you’ll do</h4> <ul> <li>Lead the delivery of enterprise customer projects, managing complexity across multiple domains and regions.</li> <li>Translate business requirements into structured delivery plans and secure stakeholder alignment.</li> <li>Establish and maintain governance controls, including budgeting, resourcing, and risk management frameworks.</li> <li>Identify, manage, and mitigate risks, dependencies, and issues throughout the project lifecycle.</li> <li>Ensure adherence to Vodafone methodologies and continuously improve delivery processes.</li> <li>Facilitate transition into live service while minimising operational risk.</li> <li>Align project outputs with broader programme objectives and escalate scope or dependency challenges.</li> <li>Contribute to pre-sales activities, including RFP responses and delivery planning.</li> <li>Manage Agile delivery practices, including release planning, Scrum of Scrums, and roadmap updates.</li> <li>Develop and maintain project plans, stakeholder communication strategies, and reporting frameworks.</li> <li>Lead cross-functional teams, ensuring collaboration and effective utilisation of resources.</li> <li>Provide regular reporting on project performance, including financials, timelines, and quality metrics.</li> <li>Maintain financial oversight, including forecasting, budgeting, and benefits tracking.</li> </ul> <h4>Who you are</h4> <ul> <li>Experienced in managing complex, end-to-end customer delivery projects within the ICT sector.</li> <li>Skilled in Agile delivery frameworks, tools, and collaborative methodologies.</li> <li>Capable of influencing and engaging stakeholders at all organisational levels.</li> <li>Proficient in building and leading cross-functional, high-performing teams.</li> <li>Strong in stakeholder communication, including presenting to senior audiences.</li> <li>Knowledgeable in financial management, budgeting, and business case evaluation.</li> <li>Fluent in German (C-level) and proficient in English (minimum B-level).</li> <li>Certified in recognised project management methodologies such as PRINCE2, PMP, PMI-ACP, or SAFe Agilist.</li> <li>Able to manage multiple projects simultaneously while maintaining delivery excellence.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead high-impact, international projects for enterprise customers.</li> <li>Exposure to complex, multi-domain transformation initiatives.</li> <li>Collaborative environment with diverse, cross-functional teams and stakeholders.</li> <li>Professional development through engagement with advanced Agile methodologies and tools.</li> <li>Experience working within a global technology and transformation organisation.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced stakeholder management and negotiation techniques in global environments.</li> <li>End-to-end governance, risk, and financial management for large-scale programmes.</li> <li>Agile leadership across multiple teams and delivery streams.</li> <li>Strategic planning and execution in complex, multi-country projects.</li> <li>Enhanced communication and influencing skills at senior leadership levels.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Technical Delivery Lead to drive the end-to-end delivery of complex, high-impact projects within the UK IT portfolio. This role focuses on shaping, mobilising, and delivering multiple initiatives across cross-functional teams, systems, and external partners, ensuring outcomes are achieved on time, within budget, and to the required quality standards, while aligning with Vodafone’s governance frameworks.</p> <h4>What you’ll do</h4> <ul> <li>Lead the delivery of one or more complex projects within an assigned portfolio, ensuring full lifecycle accountability from business case through to operational handover</li> <li>Build, lead, and support cross-functional project teams, creating clarity of objectives and fostering a collaborative, high-performing environment</li> <li>Define and communicate the programme vision and desired future state, aligning stakeholders to shared outcomes</li> <li>Develop detailed project and programme plans, including resource forecasting, dependencies, and critical path management</li> <li>Prepare cost estimates and manage financial performance, including capitalisation and budget tracking</li> <li>Integrate all workstreams into a unified delivery plan and ensure alignment across technical and business activities</li> <li>Monitor and control project performance, embedding measurable outcomes and success criteria</li> <li>Establish and manage stakeholder communication plans across senior internal and external stakeholders</li> <li>Manage supply and demand of resources across the project lifecycle, including people, financials, and technology</li> <li>Build and maintain strong stakeholder relationships, ensuring alignment and effective collaboration throughout delivery</li> <li>Oversee governance compliance and ensure adherence to Vodafone delivery methodologies</li> <li>Collaborate with system integrators and third-party partners to deliver programme objectives</li> </ul> <h4>Who you are</h4> <ul> <li>Egyptian national residing in Egypt</li> <li>Extensive experience (typically over 5 years) delivering complex, end-to-end projects within ICT or technology environments</li> <li>Strong understanding of software development lifecycle and technical transformation delivery</li> <li>Experience working within telecommunications or network environments</li> <li>Proven ability to manage multiple projects of varying scale and complexity simultaneously</li> <li>Skilled in stakeholder engagement and influencing across all organisational levels</li> <li>Experience managing cross-cultural and matrix teams</li> <li>Strong financial acumen, including budgeting, forecasting, and understanding of profit and loss</li> <li>Recognised project management certification (PRINCE2 Practitioner or PMP)</li> <li>Excellent communication, organisation, and collaboration skills</li> <li>Proficiency in Microsoft Excel, PowerPoint, Visio, and Project</li> <li>Ability to quickly acquire and apply new technical knowledge</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead complex, high-visibility transformation initiatives within Vodafone UK</li> <li>Exposure to senior stakeholders and international delivery environments</li> <li>Professional growth through ownership of large-scale programmes and cross-functional collaboration</li> <li>A culture focused on innovation, continuous improvement, and learning</li> <li>Career progression within programme and portfolio delivery</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced programme and project leadership techniques</li> <li>Strategic stakeholder management and executive communication</li> <li>Financial planning and budget control within large-scale programmes</li> <li>Governance and delivery excellence in global telecom environments</li> <li>Managing complex transformations across distributed and diverse teams</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <p><strong>Alert</strong><br> Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Designation: Key Account Manager – Ortho Job Location: Egypt – Remote Territory: Delta Region – Mansoura & Tanta<br>Role Objective:The key objective of this role is to drive sales growth and business development for Biotech Healthcare’s Orthopedics portfolio, with a specific focus on Knee Osteoarthritis (OA) and Hyaluronic Acid (HA) / Viscosupplementation products across the assigned territory.<br>The role will be responsible for managing and developing key accounts, establishing strong relationships with Orthopedic and Rheumatology specialists, developing Key Opinion Leaders (KOLs), identifying new business opportunities, and achieving assigned sales and business objectives.<br>Desired Candidate Profile:Minimum 5+ years of experience in Medical, Pharmaceutical, or Medical Device Sales. Strong experience in Orthopedics is highly preferred. Experience in Hyaluronic Acid (HA), Viscosupplementation, Knee OA, or related products will be a strong advantage. Established relationships with Orthopedic and Rheumatology physicians/KOLs in Mansoura, Tanta, and the wider Delta region. Experience in managing key accounts, hospitals, institutions, and healthcare professionals. Strong understanding of territory sales and business development. Proven ability to achieve sales targets and develop new business opportunities. Excellent communication, negotiation, presentation, and relationship-management skills. Strong scientific and clinical product discussion capabilities. Results-driven mindset with strong ownership and accountability. Good command of English. Willingness to work onsite and travel within the assigned territory.<br>Key Role & Responsibilities:Sales & Business Development Develop and execute territory sales plans in alignment with business objectives. Achieve assigned sales targets and drive sustainable growth within the territory. Identify and develop new business opportunities across hospitals, institutions, clinics, and key accounts. Develop and maintain strong relationships with existing customers and expand the customer base. Drive adoption and growth of the Orthopedics portfolio, particularly Knee OA and HA products. Prepare sales forecasts and provide regular updates on business performance. Monitor territory performance and implement appropriate action plans to achieve objectives.<br>Key Account Management Identify, develop, and manage key accounts across Mansoura, Tanta, and the Delta region. Build strong and long-term relationships with Orthopedic and Rheumatology specialists, hospitals, and institutions. Understand customer requirements and develop account-specific strategies to maximize business opportunities. Manage institutional sales and support the development of business with key healthcare institutions. Ensure effective follow-up with key customers and maintain high levels of customer engagement.<br>KOL Management & Customer Engagement Identify and develop relationships with Key Opinion Leaders (KOLs) in Orthopedics and Rheumatology. Plan and execute appropriate KOL engagement activities. Develop KOL advocacy and engagement opportunities, including testimonials, webinars, workshops, and scientific programs. Support the development of KOLs as speakers for Biotech Healthcare at relevant congresses and scientific programs. Maintain strong professional relationships with key healthcare professionals within the assigned territory.<br>Market Intelligence & Business Reporting Monitor market trends, competitor activities, customer needs, and business opportunities. Provide regular market intelligence and competitor feedback to the management team. Maintain accurate records of customer interactions, sales activities, and business opportunities. Ensure timely submission of sales forecasts, sales reports, stock statements, and other required business reports. Identify market opportunities and recommend appropriate actions to support business growth.<br>Cross-Functional Collaboration Coordinate with Marketing, Supply Chain, and other internal teams to ensure effective execution of business plans. Support marketing initiatives and customer engagement programs within the assigned territory. Provide inputs for territory expansion and business development initiatives. Ensure adherence to company systems, processes, and compliance requirements.<br>Functional Skills Required Orthopedic / Medical Device / Pharmaceutical Sales Key Account Management Territory Management & Business Development Hospital & Institutional Sales KOL Management Scientific & Clinical Product Presentation Customer Relationship Management Market Intelligence & Competitor Analysis Sales Forecasting & Reporting Negotiation & Commercial Skills<br>Behavioral Skills Required Strong ownership and accountability Results-oriented and target-driven approach Excellent communication and interpersonal skills Strong relationship-building capabilities Customer-centric mindset Strong negotiation and influencing skills Analytical and problem-solving ability Proactive and self-motivated approach Ability to work independently and as part of a team Strong execution and follow-through<br>Team Size to be Managed Individual contributor role, no direct reports. Reporting to MENA Regional Business Manager-Ortho.<br>Important Links:Website: https://biotechhealthcare.com/Linked In: https://www.linkedin.com/company/biotechhealthcare/Instagram: Biotech Vision Care<br>Biotech is an Equal Opportunity Organisation promoting diversity while ensuring no discrimination on any ground including gender, race, religion, age, sexual orientation, disability, etc.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Brand Manager, Breast Cancer - Egypt</b></p><br><p><b>Introduction to role:</b></p><br><p>Are you ready to accelerate your commercial career by shaping the future of breast cancer care in Egypt? In this role, you will own the strategy and execution for a priority brand, turning insight into decisive actions that improve access and outcomes for patients. Your work will connect science to practice—defining where the brand plays, how we win, and how we measure progress every step of the way.</p><br><p>You will join a high-performing oncology-focused commercial team that moves fast, thinks scientifically, and delivers together. Partnering closely with medical, field, market access, and global colleagues, you will translate local market intelligence into bold, evidence-led plans. Do you thrive when you can set a clear direction, rally a cross-functional team, and see your choices reflected in real-world adoption and patient impact?</p><br><p><b>Accountabilities:</b></p><br><ul><li><b>Brand Strategy and Planning:</b> Own Egypt breast cancer brand plan—define objectives, positioning, and investment choices that drive growth, share, and impact.</li><li><b>Market Insight and Foresight:</b> Build a deep, current view of the breast cancer landscape, treatment pathways, competition, and access dynamics; convert insights into clear Jobs To Be Done and prioritized actions.</li><li><b>Value Proposition and Messaging</b>: Develop compelling, evidence-based value propositions and messaging aligned to core claims; tailor content by segment and channel to influence beliefs and behaviors.</li><li><b>Scientific Narrative and Congresses:</b> Partner with Medical to shape the scientific narrative; plan and execute a high-impact publication and congress strategy that elevates data and strengthens advocacy.</li><li><b>Segmentation and Personalization:</b> Create actionable HCP and patient segments and personas; set objectives by segment and orchestrate targeted omnichannel journeys that change clinical practice.</li><li><b>Omnichannel Excellence:</b> Design and optimize integrated campaigns spanning e-detailing, webinars, email, social, and in-person engagements; apply test-and-learn to improve reach, engagement, and conversion.</li><li><b>Launch and Lifecycle Leadership:</b> Lead pre-launch readiness for new indications and labels; execute lifecycle tactics that sustain differentiation and long-term value.</li><li><b>Cross-Functional Leadership:</b> Lead in a matrix, aligning Sales, Market Access, Regulatory, Supply, Finance, and external partners behind a shared plan; influence without authority and drive timely decisions.</li><li><b>Field Enablement:</b> Equip sales teams with sharp narratives, materials, and training; translate insights into clear calls to action and support effective coaching and execution.</li><li><b>Performance and Analytics:</b> Define KPIs and dashboards; interrogate data to diagnose performance, reallocate resources, and raise the bar on ROI.</li><li><b>Budget and Governance:</b> Own the brand budget and forecasting; ensure all activities meet ethical, legal, and compliance standards.</li><li><b>External Stakeholder Engagement:</b> Build trust-based relationships with KOLs, societies, payers, and advocacy groups; identify partnership opportunities that shape the care environment.</li><li><b>Progression and Impact:</b> In your first 90 days, assess the market, sharpen positioning, and set priorities. In 6–12 months, deliver measurable growth and improved access. Over time, shape standards of care and establish the brand as a leading choice for eligible patients.</li></ul><p><b>Essential Skills/Experience:</b></p><br><ul><li>Pharmacy or medical background is a must</li><li>Minimum of 2-3 years of experience as product manager in a multinational pharmaceutical company</li><li>Oncology/Hematology/Specialty experience</li></ul><p><b>Desirable Skills/Experience:</b></p><br><ul><li>MBA degree / Marketing Diploma</li><li>Digital experience</li><li>Launch experience</li><li>Analytical Skills</li><li>Cross-Functional Collaboration &amp; Communication:</li><li>Curiosity</li><li>Story Telling</li><li>Growth Mindset</li></ul><p><b>Why AstraZeneca:</b></p><br><p>Here, your commercial leadership sits close to the science and even closer to patient impact. You will work shoulder to shoulder with curious, diverse colleagues—marketers, data experts, clinicians, and field teams—who bring different perspectives into the same room to spark bold ideas. We move quickly and learn openly, partnering with research teams and external networks to turn cutting-edge evidence into market-shaping action. Ambition is balanced with support; we value kindness alongside drive, and we back people to experiment, grow, and lead meaningful change for patients and for the business.</p><br><p><b>Call to Action:</b></p><br><p>Step into this Cairo-based leadership role to build Egypt’s next chapter in breast cancer care and turn your insight into measurable impact—make your move today!</p><br><p><b>Date Posted</b></p><br>20-يوليو-2026<p><b>Closing Date</b></p><br>06-أغسطس-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<p><h4>Company description</h4> <p>Established in 2000 in Turkey, Rixos pioneers the ‘All Inclusive, All Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p> <h4>Job description</h4> <p>Develop and implement regional guest relations and CRM strategies across all hotels in Rixos & All Inclusive Collection in Egypt.<br> Ensure delivery of exceptional guest experience at every stage of the guest journey.<br> Oversee VIP guest handling, personalized services, and special guest requests.<br> Manage and improve guest complaint handling and service recovery processes.<br> Monitor guest satisfaction scores (e.g., surveys, online reviews) and implement improvements.<br> Lead CRM system implementation and ensure effective use of guest data across properties.<br> Develop guest loyalty programs and personalized engagement strategies.<br> Ensure consistency of guest service standards across all hotel properties.<br> Train and develop guest relations teams to deliver luxury service excellence.<br> Analyze guest feedback trends and implement operational improvements.<br> Collaborate with Operations, Sales, Marketing, and Revenue teams to enhance guest experience.<br> Manage reputation management across online platforms and review channels.<br> Develop standard operating procedures for guest relations and CRM activities.<br> Ensure accurate guest profiling and data management for personalized service delivery.<br> Lead initiatives to improve guest retention and repeat visitation rates.<br> Support pre-opening projects to establish guest experience frameworks and systems.<br> Coordinate special events, VIP arrivals, and high-profile guest stays.<br> Ensure service recovery excellence in critical guest situations.<br> Report guest satisfaction performance, CRM insights, and improvement actions to VP of Operations.<br> Continuously innovate guest experience strategies to enhance brand loyalty and emotional connection with guests.</p> <h4>Qualifications</h4> <ul> <li>8–15+ years of experience in guest relations, hospitality operations, or CRM management.</li> <li>Minimum 5 years in a senior regional or multi-property guest experience leadership role.</li> <li>Strong experience in luxury hotels or all-inclusive resort operations.</li> <li>Proven expertise in CRM systems, guest loyalty programs, and customer experience strategies.</li> <li>Strong understanding of service recovery, complaint management, and guest satisfaction metrics.</li> <li>Excellent leadership, communication, and interpersonal skills.</li> <li>Strong analytical skills for interpreting guest feedback and experience data.</li> <li>Fluency in English; and ideally other languages.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Fraud &amp; FinCrime Operations Director for one of our partners, a leading Digital Bank!<br> THE ROLE You own the operation that stands between the bank and every kind of financial crime it will ever face.<br> Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through.<br> You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.<br> WHAT YOU’LL DO Define operational standards for fraud alert and case handling across the function Own performance and service delivery across fraud operations end to end Oversee triage and investigation of L1 fraud alerts Ensure timely handling of transaction disputes and fraud claims Manage escalations of complex fraud cases to the fraud risk unit Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams Ensure complete case documentation and audit readiness at all times Drive process improvements and automation across fraud workflows Coordinate closely with Risk, Compliance, Customer Operations, and Product teams WHAT WE’RE LOOKING FOR 12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams Experience managing operational fraud case volumes and escalation frameworks A proven track record improving fraud operations efficiency and effectiveness Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags The credibility to represent fraud operations to Risk, Compliance, and senior leadership YOU’LL THRIVE HERE IF YOU You'd rather fix the process that causes repeat cases than clear the backlog and move on You treat documentation and audit readiness as part of the job, not paperwork after the fact You can see a fraud pattern forming across teams before it becomes a loss You hold the line between what operations clears and what must go further, every time You want to build the function a bank's license actually depends on</span> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.</p> <p>Four Seasons Hotel New York is seeking a dynamic and experienced Director of Food & Beverage to lead a world-class dining operation. This role is responsible for providing strategic direction and operational leadership across the Food & Beverage Division, cultivating a culture of excellence, innovation, and exceptional service. The Director will drive business performance through thoughtful planning, revenue optimization, and operational excellence while ensuring the highest standards of quality and guest satisfaction. By inspiring and developing high-performing teams, fostering meaningful guest connections, and delivering strong financial results, this leader will play a key role in shaping the continued success of the hotel.</p> <h4>Leadership & talent management</h4> <ul> <li>Provide strategic leadership and oversight for all Food & Beverage operations, fostering a culture of excellence, accountability, collaboration, and inclusion.</li> <li>Lead recruitment, onboarding, training, performance management, succession planning, and career development initiatives to build high-performing teams and future leaders.</li> <li>Partner with People & Culture and hotel leadership to support workforce planning, employee engagement, organizational development, and compliance with company policies and employment regulations.</li> </ul> <h4>Product & operational management</h4> <ul> <li>Develop and execute the Food & Beverage strategy in alignment with hotel objectives, brand standards, and ownership expectations.</li> <li>Partner with hotel leadership and culinary teams to create and enhance dining concepts, menus, beverage programs, and guest experiences.</li> <li>Drive innovation by monitoring market trends, guest preferences, and competitive offerings while ensuring the highest standards of quality, consistency, and presentation across all outlets.</li> <li>Oversee special projects, promotions, partnerships, renovations, and operational enhancements that elevate the guest experience and support business growth.</li> </ul> <h4>Service excellence</h4> <ul> <li>Ensure exceptional guest experiences through the consistent execution of Four Seasons service standards across all Food & Beverage venues.</li> <li>Maintain a visible leadership presence, building strong relationships with guests, residents, and key stakeholders while fostering collaboration across departments.</li> <li>Monitor guest feedback, quality metrics, and operational performance to identify opportunities for continuous improvement and service excellence.</li> <li>Lead operational planning and staffing strategies to support business demands, special events, and seasonal needs.</li> </ul> <h4>Financial & business performance</h4> <ul> <li>Serve as a key member of the Hotel Planning Committee, contributing to the property's strategic direction and financial success.</li> <li>Develop and manage operating budgets, forecasts, business plans, and capital expenditures for all Food & Beverage operations.</li> <li>Drive revenue growth and profitability through strategic pricing, cost controls, labor management, menu engineering, and operational efficiencies.</li> <li>Partner with ownership and executive leadership to evaluate business performance, identify growth opportunities, and implement strategies that maximize market share, guest satisfaction, and return on investment.</li> <li>Ensure sound financial stewardship while balancing operational excellence, employee engagement, and exceptional guest experiences.</li> </ul> <h4>Some of the benefits Four Seasons Hotel New York employees enjoy are:</h4> <ul> <li>Salary range: $185K - $195K</li> <li>Eligible for performance-based annual incentive plan</li> <li>401k participation with company matching program</li> <li>Competitive medical, dental and life insurance packages</li> <li>Complimentary discounted travel with discounted food & beverage and spa services at Four Seasons Hotels and Resorts worldwide</li> <li>Complimentary employee meals</li> <li>Pre-tax commuter program</li> </ul> <h4>Schedule & hours:</h4> <p>This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.</p> <p>Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.</p> <p><strong>Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.</strong></p> <p>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>