Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a Customer Delivery Project Lead to oversee the end-to-end delivery of complex, customer-facing projects for enterprise clients in Germany. This role focuses on managing multi-country, multi-domain initiatives, ensuring delivery aligns with time, cost, and quality expectations while adhering to governance standards. The individual will collaborate with cross-functional teams, stakeholders, and partners to translate business requirements into actionable plans and deliver transformative IT and business solutions.

What you’ll do

• Lead the delivery of enterprise customer projects, managing complexity across multiple domains and regions.
• Translate business requirements into structured delivery plans and secure stakeholder alignment.
• Establish and maintain governance controls, including budgeting, resourcing, and risk management frameworks.
• Identify, manage, and mitigate risks, dependencies, and issues throughout the project lifecycle.
• Ensure adherence to Vodafone methodologies and continuously improve delivery processes.
• Facilitate transition into live service while minimising operational risk.
• Align project outputs with broader programme objectives and escalate scope or dependency challenges.
• Contribute to pre-sales activities, including RFP responses and delivery planning.
• Manage Agile delivery practices, including release planning, Scrum of Scrums, and roadmap updates.
• Develop and maintain project plans, stakeholder communication strategies, and reporting frameworks.
• Lead cross-functional teams, ensuring collaboration and effective utilisation of resources.
• Provide regular reporting on project performance, including financials, timelines, and quality metrics.
• Maintain financial oversight, including forecasting, budgeting, and benefits tracking.

Who you are

• Experienced in managing complex, end-to-end customer delivery projects within the ICT sector.
• Skilled in Agile delivery frameworks, tools, and collaborative methodologies.
• Capable of influencing and engaging stakeholders at all organisational levels.
• Proficient in building and leading cross-functional, high-performing teams.
• Strong in stakeholder communication, including presenting to senior audiences.
• Knowledgeable in financial management, budgeting, and business case evaluation.
• Fluent in German (C-level) and proficient in English (minimum B-level).
• Certified in recognised project management methodologies such as PRINCE2, PMP, PMI-ACP, or SAFe Agilist.
• Able to manage multiple projects simultaneously while maintaining delivery excellence.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead high-impact, international projects for enterprise customers.
• Exposure to complex, multi-domain transformation initiatives.
• Collaborative environment with diverse, cross-functional teams and stakeholders.
• Professional development through engagement with advanced Agile methodologies and tools.
• Experience working within a global technology and transformation organisation.

What skills you will learn

• Advanced stakeholder management and negotiation techniques in global environments.
• End-to-end governance, risk, and financial management for large-scale programmes.
• Agile leadership across multiple teams and delivery streams.
• Strategic planning and execution in complex, multi-country projects.
• Enhanced communication and influencing skills at senior leadership levels.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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