وظائف لخريجي كلية التجارة في مصر

<h2 ><span lang="ar" dir="rtl">اعلان &nbsp;وزارة الاستثمار والتجارة الخارجية عن وظيفة&nbsp;رئيس الإدارة المركزية لشؤون منظمة التجارة العالمية</span></h2><h2 ><span lang="ar" dir="rtl">وصف الوظيفة</span></h2><p ><span lang="ar" dir="rtl">تهدف الوظيفة إلى وضع السياسات والخطط الخاصة باتفاقيات ومفاوضات منظمة التجارة العالمية ومتابعة تنفيذها بما يحقق مصالح الدولة في التجارة الدولية.</span></p><h2 ><span lang="ar" dir="rtl">أبرز المهام</span></h2><ul><li><p ><span lang="ar" dir="rtl">المشاركة في إعداد الخطة الاستراتيجية والخطة السنوية للإدارة.</span></p></li><li><p ><span lang="ar" dir="rtl">متابعة تنفيذ البرامج التشغيلية والالتزام باللوائح والقوانين.</span></p></li><li><p ><span lang="ar" dir="rtl">تحديد الاحتياجات البشرية والتدريبية وتحسين الأداء المؤسسي.</span></p></li><li><p ><span lang="ar" dir="rtl">الإشراف على تنفيذ اتفاقيات منظمة التجارة العالمية والبروتوكولات المرتبطة بها.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في إعداد المفاوضات التجارية ودعم الموقف التفاوضي للدولة.</span></p></li><li><p ><span lang="ar" dir="rtl">تطوير السياسات التفاوضية لحل مشاكل التطبيق في الاتفاقيات الدولية.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد الدراسات والتقارير حول التجارة الدولية واتجاهاتها.</span></p></li><li><p ><span lang="ar" dir="rtl">تحليل المشكلات والمعوقات في التجارة العالمية والعمل على حلها.</span></p></li><li><p ><span lang="ar" dir="rtl">الرد على استفسارات الدول الأعضاء في منظمة التجارة العالمية.</span></p></li><li><p ><span lang="ar" dir="rtl">تحليل قضايا تسوية المنازعات التجارية الدولية.</span></p></li><li><p ><span lang="ar" dir="rtl">تقييم آثار اتفاقيات التجارة العالمية على السلع المختلفة.</span></p></li><li><p ><span lang="ar" dir="rtl">بناء الكوادر التفاوضية ودعم متخذي القرار.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">الخبرات والجدارات</span></h2><ul><li><p ><span lang="ar" dir="rtl">القدرة على القيادة والتخطيط وصناعة السياسات.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة لغة أجنبية.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة استخدام الحاسب الآلي.</span></p></li><li><p ><span lang="ar" dir="rtl">المعرفة بالقوانين واللوائح المنظمة للعمل.</span></p></li></ul><h2 ><span lang="ar" dir="rtl">سنوات الخبرة</span></h2><ul><li><p ><span lang="ar" dir="rtl">عام على الأقل في وظيفة أدنى مباشرة داخل الجهاز الإداري للدولة، أو</span></p></li><li><p ><span lang="ar" dir="rtl">خبرة لا تقل عن 18 عاماً في مجال مناسب من خارج الجهاز الإداري للدولة.</span></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent 360 is hiring an E-commerce &amp; Fulfillment Specialist to join our team.<br> This is a full-time opportunity for an organized and customer-focused professional who is passionate about e-commerce operations and delivering an exceptional online shopping experience.<br> The ideal candidate will coordinate online sales operations, inventory availability, customer service, and order fulfillment to ensure smooth and efficient day-to-day operations.<br> About the Role As an E-commerce &amp; Fulfillment Specialist at Talent 360, you will be responsible for managing daily e-commerce operations, supervising online customer service activities, and coordinating with inventory and fulfillment teams to ensure timely order processing and a seamless customer journey.<br> You will play a key role in optimizing operational efficiency and supporting the growth of a fast-paced fashion retail business.<br> Key Responsibilities Oversee daily e-commerce operations to ensure smooth order processing and an excellent online customer experience.<br> Supervise the Online Moderators team, monitor performance, and ensure customer inquiries are handled professionally and within defined service levels.<br> Monitor product availability and ensure inventory is accurately reflected across all online sales channels.<br> Coordinate with the Operations team regarding stock availability, replenishment needs, and inventory updates.<br> Act as the primary liaison between e-commerce operations and the warehouse fulfillment team to ensure efficient order processing.<br> Communicate order priorities, promotional campaigns, customer requests, and fulfillment requirements to support timely delivery.<br> Monitor online order flow and follow up on fulfillment progress to ensure orders are processed within target timelines.<br> Investigate and resolve operational issues that may impact order fulfillment or customer satisfaction.<br> Support product launches, promotional campaigns, and seasonal sales by ensuring inventory and fulfillment readiness.<br> Handle escalated customer issues and coordinate timely resolutions with relevant departments.<br> Analyze customer feedback and operational performance to identify opportunities for process improvement.<br> Prepare regular reports on e-commerce performance, customer service metrics, fulfillment activities, and operational KPIs.<br> Recommend process improvements to enhance operational efficiency and improve the overall customer experience.<br> Work Details Company: Talent 360 Employment Type: Full-time Work Model: Hybrid Location: Palm Hills, 6th of October Working Days: Sunday to Thursday Working Hours: 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM Medical Insurance Hybrid Working Model Flexible Working Hours Bachelor's degree in Business Administration, Commerce, Supply Chain Management, Marketing, or a related field.<br> 2–4 years of experience in e-commerce operations, order fulfillment, customer service, or retail operations.<br> Previous experience within the fashion, retail, or e-commerce industry is preferred.<br> Strong understanding of online order management, inventory coordination, and fulfillment processes.<br> Experience supervising customer service or online moderation teams is an advantage.<br> Excellent communication, coordination, and stakeholder management skills.<br> Strong analytical and problem-solving abilities with attention to detail.<br> Proficiency in Microsoft Excel and Microsoft Office Suite.<br> Experience using e-commerce platforms, order management systems, or ERP systems is a plus.<br> Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.<br></span> </div>

<p>We are a fast-growing <strong>modest fashion brand</strong> committed to delivering high-quality products and an exceptional shopping experience to our customers. We are looking for a highly organized and proactive <strong>Senior E-commerce Operations Supervisor</strong> to lead our online operations team.</p><p>The ideal candidate will be responsible for managing the end-to-end order fulfillment process, coordinating with shipping partners, overseeing inventory accuracy, reducing return rates, and ensuring an outstanding customer experience.</p><p>This role requires strong leadership, attention to detail, analytical thinking, and hands-on experience with e-commerce operations, preferably using Shopify.<br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Lead and manage the E-commerce Operations team to ensure daily targets are achieved.</p></li><li><p>Supervise the daily fulfillment and shipping process for all online orders.</p></li><li><p>Coordinate with shipping companies and couriers to ensure timely deliveries.</p></li><li><p>Monitor shipment status and resolve delivery issues promptly.</p></li><li><p>Manage product returns, investigate return reasons, and communicate customer feedback to relevant departments.</p></li><li><p>Prepare daily, weekly, and monthly operational reports.</p></li><li><p>Register and update shipment records accurately on the system.</p></li><li><p>Receive cash collections from shipping companies and reconcile them with delivered orders.</p></li><li><p>Submit sales and returns reports to the Finance department.</p></li><li><p>Manage the receiving process for online inventory.</p></li><li><p>Oversee product inspection and quality checks before shipping.</p></li><li><p>Conduct periodic inventory counts and ensure inventory accuracy.</p></li><li><p>Report fast-moving products with low stock before stock-outs occur.</p></li><li><p>Work closely with Customer Service, Warehouse, Marketing, and Finance teams to improve operational efficiency.</p></li><li><p>Identify opportunities to improve fulfillment processes and customer satisfaction.<br></p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Daily order fulfillment and shipping speed.</p></li><li><p>Order accuracy.</p></li><li><p>On-time shipment rate.</p></li><li><p>Return rate reduction.</p></li><li><p>Inventory accuracy.</p></li><li><p>Timely reporting of low-stock fast-moving products.</p></li><li><p>Customer feedback collection and reporting.</p></li><li><p>Accuracy of sales, returns, and cash reconciliation.</p></li><li><p>Team productivity and operational efficiency.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner <strong>Hyperone</strong>.</p> <p> </p> <p> <strong>Job Overview: </strong> </p> <p>The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem. The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team. The role is accountable for end-to-end e-commerce P&amp;L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.</p> <p> </p> <p> <strong>Job Responsibilities</strong> </p> <ul> <li>Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service </li> <li> Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement </li> <li> Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app </li> <li> Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency </li> <li> Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order </li> <li> Own and manage the e-commerce commercial calendar in coordination with Commercial teams </li> <li> Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs </li> <li> Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities </li> <li> Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets </li> <li> Lead, manage, and develop a growing e-commerce team (~80 members, including 5 direct reports) </li> <li> Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels </li> <li> Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Bachelor s degree or higher </li> <li> 10+ years of overall business experience, with at least 2 3 years in e-commerce leadership roles </li> <li> Strong preference for Grocery or FMCG e-commerce experience </li> <li> Proven experience managing end-to-end e-commerce or digital P&amp;L responsibility </li> <li> Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order </li> <li> Experience in marketplaces (e.g., Amazon, Jumia, Noon, or similar platforms) is highly desirable </li> <li> Strong leadership experience managing large, cross-functional teams </li> <li> High proficiency in Arabic and English </li> <li> Strong analytical mindset with data-driven decision-making capability </li> <li> Entrepreneurial mindset with strong execution focus and ownership mentality</li> </ul> <ul> <li>Attractive compensation package </li> <li>Social and medical insurance</li> <li>Collaborate with industry-leading tech talents</li> <li>Nurture your career in a dynamic growth culture</li> </ul><p></p></section>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>The E-Commerce Associate is responsible for supporting the day-to-day operations of the company's e-commerce platforms, ensuring an excellent online customer experience and driving online sales performance. The role involves managing website and mobile app content, monitoring product listings, coordinating with retail stores to resolve customer issues, and ensuring all online platforms are accurate, up to date, and optimized.</p> <h4>Key responsibilities</h4> <ul> <li>Manage the day-to-day operations of the company's website and mobile application.</li> <li>Ensure product information, images, descriptions, pricing, and availability are accurate and updated across all online platforms.</li> <li>Monitor the customer journey on the website and app to ensure a seamless user experience.</li> <li>Coordinate with retail stores and internal stakeholders to resolve customer complaints and order-related issues.</li> <li>Follow up on customer inquiries received through online channels and ensure timely resolution.</li> <li>Monitor stock availability and coordinate with stores to maintain accurate online inventory.</li> <li>Support initiatives to improve online sales performance and conversion rates.</li> <li>Identify website or application issues and coordinate with the relevant teams to resolve them promptly.</li> <li>Monitor the performance and presentation of online product categories, banners, and promotional campaigns.</li> <li>Ensure compliance with e-commerce processes and operational standards.</li> <li>Generate reports on online sales, customer feedback, and operational performance when required.</li> <li>Work closely with Marketing, Retail, Customer Service, and IT teams to continuously improve the online shopping experience.</li> <li>Proactively recommend improvements to enhance website functionality, customer satisfaction, and overall e-commerce performance.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.</li> <li>At least 1 year of experience in e-commerce or digital retail is required.</li> <li>Previous experience managing e-commerce websites, online marketplaces, or mobile applications.</li> <li>Good understanding of online customer journeys and e-commerce best practices.</li> <li>Experience handling customer complaints and coordinating with cross-functional teams.</li> <li>Strong analytical and problem-solving skills.</li> <li>Close attention to detail and excellent organizational skills.</li> <li>Good knowledge of Microsoft Excel and reporting tools.</li> <li>Strong communication and stakeholder management skills.</li> <li>Ability to work in a fast-paced retail environment and manage multiple priorities.</li> <li>Fluent in English.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.</p>

<p>1. Product Content Creation &amp; Optimization</p><p>• Manage the full product content lifecycle — writing, uploading, and maintaining accurate and compelling titles, descriptions, and attributes.</p><p>• Ensure consistency in tone, accuracy, and quality of all product listings across the Spinneys App, Website, and aggregator platforms (Talabat, Instashop, etc.).</p><p>• Collaborate with category and commercial teams to prioritize new item uploads and updates.</p><p>• Optimize product content for search visibility (SEO/ASO) and conversion — improving discoverability and engagement.</p><p>2. Visual Content &amp; Merchandising</p><p>• Coordinate with design and photography teams to ensure high-quality, on-brand visuals for all products and campaigns.</p><p>• Manage the placement and tagging of visuals, banners, and in-app hero tiles to support commercial priorities.</p><p>• Refresh homepage and category banners based on seasonality, campaigns, and marketing pushes.</p><p>3. Cross-Functional Collaboration</p><p>• Work closely with the Commercial, Performance Marketing, and Aggregator teams to align content with promotional calendars and campaign briefs.</p><p>• Ensure product data accuracy across systems (ERP, Magento, Aggregators) in coordination with the tech and data teams.</p><p>• Support the launch of new categories, promotions, and seasonal campaigns through timely content updates.</p><p>4. Quality Assurance &amp; Performance Tracking</p><p>• Regularly audit product listings to identify missing, duplicated, or inaccurate content.</p><p>• Monitor content performance metrics (CTR, conversion, bounce rate) and suggest optimizations.</p><p>• Ensure brand tone and messaging consistency across all e-commerce content touchpoints.</p><p>5. Continuous Improvement</p><p>• Stay updated on content trends, UX best practices, and competitor benchmarks to continuously enhance digital merchandising quality.</p><p>• Proactively recommend new content formats (e.g., videos, how-to visuals, feature highlights) to elevate the shopping experience.</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field (preferred)</p><p>• Minimum 3 years experience</p><p>• Previous Experience in Retail is a must</p><p>• Strong analytical skills to interpret sales data and identify market trends</p><p>• Experience in e-commerce platforms and online sales management</p><p>• Exceptional customer service and communication skills</p><p>• Proficiency in sales strategies and knowledge of retail operations</p><p>• Organizational and problem-solving skills</p></li></ul><p></p>

Nasoft is hiring for Makaseb company E-Commerce Specialist ,that a specialized E-commerce and Digital Marketing company serving the Gulf markets.<br><br>Join a dynamic, innovative team that's shaping the future of digital commerce across the region.<br><br> Set up and configure e-commerce stores on platforms such as Zid, Salla, Shopify, and Woo Commerce. Create, organize, and manage products, categories, collections, and essential store pages. Configure and connect domains, professional email accounts, payment gateways, and shipping providers. Conduct quality assurance (QA) checks to ensure stores are fully functional and ready before launch. Update and manage store content on an ongoing basis. Coordinate with design, development, and marketing teams to ensure successful project execution. Communicate with clients to understand their business needs and provide support throughout the project lifecycle. Track project tasks and ensure timely delivery according to agreed timelines. Troubleshoot and resolve basic technical and operational store issues. Implement post-launch updates, improvements, and requested modifications. Document store configurations, project settings, and implementation details for future reference. Manage multiple projects simultaneously while maintaining quality standards. Follow company processes and best practices to deliver a professional customer experience. <br><br>Requirements<br><br>Bachelor's degree in a relevant field is preferred but not mandatory. 1-3 years of experience in e-commerce operations, store setup, or e-commerce management. Hands-on experience with one or more e-commerce platforms such as Zid, Salla, Shopify, or Woo Commerce. Experience managing products, collections, categories, and store content. Good understanding of domains, DNS records, and professional email setup. Basic knowledge of HTML, CSS, and Java Script. Familiarity with payment gateways and shipping integrations. Proficiency in Microsoft Excel or Google Sheets. Basic experience using Canva or Adobe Photoshop. Strong understanding of e-commerce operations and best practices. Strong organizational and time management skills. Ability to manage multiple projects simultaneously. Excellent communication and client-handling skills. Strong attention to detail. Problem-solving mindset. Ability to work collaboratively within cross-functional teams. Good command of English is preferred. <br><br>Benefits<br><br> Working Days: 5 days per week Days Off: 2 days per week Work Model: Hybrid Office Attendance: 2 days per week Working Hours: 9 hours per day Location : Elsheikh Zayed Social & Medical Insurance Learning & Development Career path

Company: 8COM Limited Division: 8COM Stores Location: Remote / Hybrid Employment Type: Full-Time<br>About 8COM Stores--------------------------------------------------------------------------------------------------------------------8COM Limited is building a next-generation multi-store e Commerce ecosystem focused on transforming traditional commerce into scalable digital operations. Under the 8COM Stores ecosystem, we operate multiple specialized online stores across different sectors including:Beauty & Cosmetics IT & Technology Fashion Tools & Appliances Automotive Parts Kids & Lifestyle Pets Fresh Products We are looking for a talented and commercially driven E-Commerce Specialist to join our growing operations team and support the management, growth, and optimization of our online stores across multiple sales channels.<br>Role Overview The E-Commerce Specialist will be responsible for supporting the day-to-day operations of our online stores, improving product performance, managing listings, monitoring sales activities, and helping scale our multi-channel e Commerce operations. The ideal candidate should have hands-on experience in e Commerce platforms and online marketplaces, with strong attention to detail, sales awareness, and operational understanding. Preference will be given to candidates with knowledge in one of the following areas:Beauty & Cosmetics Products IT & Technology Products Candidates with experience in both sectors will be highly valued.<br>Key Responsibilities---------------------------------------------------------------------------------------------------------------------Store & Marketplace Operations---------------------------------------------------------------------------------------------------------------------Manage and maintain product listings across Shopify, Amazon, e Bay, Tik Tok Shop, and other marketplaces Upload products, optimize titles, descriptions, keywords, and images Monitor inventory availability and coordinate stock updates Support pricing updates, promotions, and campaign launches Ensure listings follow platform and brand standards---------------------------------------------------------------------------------------------------------------------Sales & Performance---------------------------------------------------------------------------------------------------------------------Monitor daily sales performance across all stores Support conversion optimization and product visibility improvements Identify trending products and market opportunities Assist in increasing sales performance and marketplace growth Generate reports related to sales, product performance, and operational KPIs--------------------------------------------------------------------------------------------------------------------Customer Experience---------------------------------------------------------------------------------------------------------------------Support customer service operations and order management Coordinate with logistics and fulfillment teams regarding dispatch and delivery issues Monitor customer feedback and marketplace account health---------------------------------------------------------------------------------------------------------------------Product & Market Knowledge---------------------------------------------------------------------------------------------------------------------Beauty Products Track Understanding of cosmetics and beauty market trends Familiarity with beauty product categories, ingredients, and customer preferences Awareness of UK beauty market standards is preferred IT Products Track Understanding of IT hardware, accessories, gaming products, networking products, and related technologies Ability to understand technical product specifications and compare products accurately<br>Required Skills & Experience--------------------------------------------------------------------------------------------------------------------Previous experience in e Commerce or online marketplace operations Experience using platforms such as Shopify, Amazon Seller Central, e Bay, or Tik Tok Shop Good understanding of product listing optimization and SEO basics Strong communication and organizational skills Ability to work in a fast-paced multi-store environment Good Excel / Google Sheets skills Strong attention to detail<br>Preferred Qualifications--------------------------------------------------------------------------------------------------------------------Experience in beauty, cosmetics, or IT product sectors Experience with Canva, Photoshop, or basic product content creation Experience with AI tools for e Commerce operations and content optimization Understanding of D2C (Direct-to-Consumer) business models Knowledge of UK and EU e Commerce markets is a plus<br>Compensation Structure---------------------------------------------------------------------------------------------------------------------The compensation package consists of:Fixed Monthly Basic Salary Performance-Based Commission Commission calculated based on total sales performance across 8COM Stores ecosystem Career growth opportunities within a rapidly expanding digital commerce group The commission structure will be discussed during the interview process based on experience level and responsibilities.<br>Why Join 8COM?---------------------------------------------------------------------------------------------------------------------Work with a fast-growing multi-brand e Commerce ecosystem Exposure to multiple industries and international markets Opportunity to grow within advanced D2C and marketplace operations Work alongside technology-driven commerce teams Participate in building innovative e Commerce operations across UK, EU, and GCC markets<br>How to Apply---------------------------------------------------------------------------------------------------------------------Please send your CV along with:Previous e Commerce experience Platforms you worked on Product sectors you are familiar with Examples of stores, listings, or marketplaces you managed

Job Summary The Commercial Manager – E-commerce is responsible for driving the commercial success of the company's online business by maximizing sales, profitability, and customer growth. The role oversees pricing, promotions, product assortment, marketplace performance, and commercial partnerships while ensuring alignment with the company's overall business strategy. Key Responsibilities Develop and execute the e-commerce commercial strategy to achieve revenue and profitability targets. Manage product assortment, pricing, promotions, and online merchandising to maximize sales. Monitor sales performance, customer behavior, and market trends to identify growth opportunities. Manage relationships with online marketplaces, vendors, and commercial partners. Collaborate with Marketing, Supply Chain, Operations, and Finance to ensure product availability and successful campaign execution. Analyze key business metrics and prepare regular commercial performance reports. Develop sales forecasts, budgets, and commercial plans. Identify new business opportunities, product categories, and online sales channels. Ensure a seamless customer journey by improving conversion rates and overall shopping experience. Lead, coach, and develop the e-commerce commercial team. Qualifications Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.5–8 years of experience in e-commerce, retail, or commercial management, including at least 3 years in a managerial role. Strong understanding of e-commerce platforms, digital merchandising, pricing strategies, and online marketplaces. Experience with ERP systems, Google Analytics, Microsoft Excel, and BI reporting tools. Strong analytical, negotiation, leadership, and communication skills.

???? We’re Hiring: e Commerce Analyst ???? Location: Cairo ???? Department: Marketing ???? Experience: 4–8 Years Are you passionate about e Commerce analytics, customer behavior, and turning data into business growth? We’re looking for an e Commerce Analyst to join our Marketing team and play a key role in optimizing online performance through data-driven insights. Key Responsibilities:✅ Track and analyze key e Commerce KPIs such as conversion rate, revenue, AOV, and bounce rate ✅ Monitor customer behavior using tools like Google Analytics 4 (GA4), Microsoft Clarity, and Hotjar ✅ Build dashboards and weekly/monthly performance reports ✅ Identify drop-off points and optimize the customer purchase funnel ✅ Analyze A/B testing results and provide actionable insights ✅ Forecast sales trends and seasonal demand patterns ✅ Deliver strategic recommendations to improve website and sales performance Requirements:✔ 4–8 years of experience in e Commerce / Digital Analytics ✔ Bachelor’s degree in Business Administration or related field ✔ Strong experience with:GA4 / Mixpanel / Adobe Analytics Advanced Excel, SQLPower BI, Tableau, Looker Studio (Google Data Studio) ✔ Strong analytical mindset and problem-solving skills ✔ High attention to detail and ability to translate data into insights

Role Description<br> <br>This is a full-time on-site role for an E-Commerce Fashion Specialist based in Al Manşūrah. The specialist will manage e-commerce fashion operations, which include creating and managing product listings, analyzing sales data to identify trends, and implementing fashion styling techniques to optimize customer experience. Responsibilities also include collaborating with the design and marketing teams to develop brand-consistent campaigns and ensuring a seamless online shopping experience. The role will require a strong understanding of the fashion industry and customer preferences to help drive sales and enhance engagement.<br><br> Qualifications<br> <br>Expertise in Fashion Styling, Fashion, and Fashion Design Proficiency in Sales and marketing strategies Ability to analyze and interpret e-commerce sales data to inform decisions Strong attention to detail and creativity in presenting fashion products online Excellent communication skills and the ability to collaborate effectively with cross-functional teams Experience in the e-commerce or fashion retail industry is highly beneficial Bachelor's degree in Fashion Design, Marketing, Business, or a related field

Qualifications1–3+ years of experience in catalog or product data management within an e-commerce environment. Experience with e-commerce platforms (e.g., Magento, Shopify, Woo Commerce, Big Commerce, etc.). Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows. Proficient in using spreadsheet software (Excel/Google Sheets) – especially VLOOKUP, pivot tables, data cleaning, etc. Experience with Product Information Management (PIM) systems and/or ERP tools. Understanding of SEO best practices for product listings. Basic knowledge of HTML/CSS and image editing tools is a plus. Ability to understand what messages are most relevant and how to deliver content in the most engaging manner. Develop content performance support solutions that optimize performance and promote adherence to Guidelines and Standards. Identify opportunities for content efficiency and automation and working cross-functionally to implement them-Serve as a stakeholder on content and messaging across all businesses producing. Can liaise with vendors/suppliers to gather missing data or assets. Bachelor’s degree in any discipline; business or technical background is considered an advantage. Minimum 2 to 4 years of experience in managing people and interacting with customers/stakeholders. Excellent command of spoken and written English. Excellent communication skills with the ability to communicate to all levels. Demonstrated ability to manage, motivate, and influence work behaviors. Demonstrated problem solving and analytical capability. Has experience in managing critical operational processes, with SLA responsibility. E-Commerce experience is a MUST

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div><b> Job description</b><br> </div> <div> <ul> <li>Manage and optimize online sales channels to maximize revenue and booking conversion.</li> <li>Coordinate with Contracting and Yielding teams to ensure competitive online pricing and availability.</li> <li>Reduce transfer-only bookings by improving offer structure and online content.</li> <li>Monitor online performance and market positioning across platforms.</li> <li>Handle contract publication status, Blocked contracts, SSG mapping modules, Booking notifications status and lookup modules.</li> <li>Coordinate with Supplier Integration teams and hoteliers to resolve technical or system issues.</li> <li>Ensure accurate uploading and updating of contracted rates and terms into internal systems.</li> <li>Coordinate with sales, reservations, product, finance, and customer service teams to ensure proper implementation.</li> <li>Follow up on discrepancies, incorrect data, or delayed submissions to avoid operational issues.</li> <li>Monitor competitor pricing, hotel availability, and market trends to maintain rate competitiveness.</li> <li>Conduct yield management reviews and recommend corrective actions when needed.</li> <li>Supervise and support Senior E-Commerce team members.</li> <li>Distribute daily tasks and ensure priorities are completed efficiently.</li> <li>Review team performance daily and provide guidance and feedback.</li> <li>Communicate regularly with hotel sales teams, e-commerce partners, and internal departments.</li> <li>Ensure strong collaboration between E-Commerce, Contracting, and Pricing teams.</li> <li>Escalate critical issues that may impact revenue or online visibility.</li> </ul> </div> </div> <div> <div><b> Requirements</b><br> </div> <div> <ul> <li>Bachelor s degree in Tourism &amp; Hospitality, Business Administration, Commerce, or similar field.</li> </ul> <ul> <li>4 5 years of experience in hotel contracting tourism, hospitality, or travel industry operations.</li> <li>Strong English communication skills (B2 C1 recommended).</li> <li>Basic additional languages are a plus.</li> <li>Proficiency in Microsoft Excel, Power BI / BI tools and E-Commerce Platforms</li> <li>Excellent negotiation skills</li> <li>Strong communication &amp; relationship-building</li> <li>Leadership and team management skills</li> <li>Attention to detail, Analytical thinking and problem-solving ability</li> <li>Time management &amp; task prioritization</li> <li>Problem-solving and decision-making</li> </ul> </div> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

Company Description Exception Patissier, a division of Bakers Food Industries, is a leading name in Egypt's pastry and bakery industry. Established in 2009, the company has grown to 43 branches across Cairo and Giza, offering a wide range of desserts, bakery items, Italian pizzas, pies, and oriental pastries. Exception Patissier also operates a café chain specializing in coffee, drinks, sweets, and snacks, with 12 branches to date. Driven by a focus on customer satisfaction, employee happiness, and team spirit, the company is committed to delivering high-quality products and exceptional service through both in-store and online channels. Exception Patissier aims to expand its branch network to 50 locations by 2026. Main Purpose To manage the company's e-commerce platform and CRM initiatives, focusing on optimizing the user experience, driving sales, and fostering customer loyalty.<br>This is a full-time, on-site role for an E-commerce Specialist based in Egypt. The E-commerce Specialist will be responsible for managing online sales channels, maintaining website performance, analyzing digital sales data, and optimizing e-commerce strategies. Key responsibilities include providing excellent online customer service, ensuring efficient execution of orders, collaborating with cross-functional teams to meet sales goals, and identifying new areas for growth in the digital market. TASKS● Manages landing pages, product bundles, and promotional offers.● Runs the "Exception Stars" loyalty program and manages customer segmentation and lifecycle flows.● Oversees customer communication journeys, including SMS and push notifications.● Conducts UX/A/B tests and manages app/web merchandising.● Ensures deliverability and manages promotional operations.<br><br>Qualifications Proficiency in E-Commerce operations and managing online sales platforms Strong Analytical Skills to assess digital performance and identify opportunities for improvement Excellent Customer Service and Communication skills to ensure customer satisfaction and effective collaboration Experience in Sales strategies and achieving online revenue goals Organizational and time-management abilities to handle multiple responsibilities efficiently Familiarity with digital marketing and online advertising is a plus Bachelor’s degree in Business, Marketing, E-commerce, or related fields

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.<br><br>Robusta is a tech agency working with a diverse client base across different sectors and industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations and processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.<br><br>Job Overview: <br><br>The E-Commerce Manager is responsible for owning and scaling the full digital commerce business across website, mobile app, and operational ecosystem. The role drives sustainable growth in revenue and profitability while improving customer retention (MARC as the north-star metric), ensuring operational excellence, and leading a high-performing cross-functional team. The role is accountable for end-to-end e-commerce P&L performance, digital strategy execution, and continuous improvement of customer experience, unit economics, and service quality.<br><br>Job Responsibilities<br><br>Own the end-to-end e-commerce business including growth, commercial planning, customer experience, operations, marketplaces, and customer service Drive MARC growth through acquisition, retention, and reactivation strategies, ensuring sustained month-on-month improvement Deliver GMV and net revenue targets in line with the annual business plan across website and mobile app Improve profitability per order by optimizing commercial levers, cost structure, and operational efficiency Ensure strong operational KPIs including on-time delivery, low cancellation rates, and optimized cost per order Own and manage the e-commerce commercial calendar in coordination with Commercial teams Co-own the digital and tech roadmap with CX/Tech teams to ensure alignment with business priorities and customer needs Conduct monthly performance reviews with Operations and Finance, identifying gaps, inefficiencies, and improvement opportunities Lead cross-functional execution across Commercial, Operations, CX, Marketing, Tech, and Finance to deliver annual targets Lead, manage, and develop a growing e-commerce team (:80 members, including 5 direct reports) Drive innovation, digitization, and marketplace expansion initiatives to unlock new growth channels Own monthly and quarterly performance reporting to the Digital Steering Committee with clear variance analysis and mitigation plans<br><br>Requirements<br><br>Bachelor's degree or higher 10+ years of overall business experience, with at least 2-3 years in e-commerce leadership roles Strong preference for Grocery or FMCG e-commerce experience Proven experience managing end-to-end e-commerce or digital P&L responsibility Strong commercial and financial acumen with ability to manage key metrics such as GMV, MARC, ROAS, AOV, retention, and cost per order Experience in marketplaces (e.g., Amazon, Jumia, Noon, or similar platforms) is highly desirable Strong leadership experience managing large, cross-functional teams High proficiency in Arabic and English Strong analytical mindset with data-driven decision-making capability Entrepreneurial mindset with strong execution focus and ownership mentality<br><br>Benefits<br><br>Attractive compensation package Social and medical insurance Collaborate with industry-leading tech talents Nurture your career in a dynamic growth culture

About the Role EELAF is hiring an experienced and commercially driven E-Commerce Manager – Retail & Marketplace to lead the growth and day-to-day operation of the company’s online sales channels. The selected candidate will own EELAF’s e-commerce performance across its online store, marketplaces, and digital retail channels. The role is responsible for product listings, pricing, promotions, sales growth, customer experience, stock availability, fulfilment coordination, marketplace performance, and commercial reporting. This is not a content-only or social-media-only role. The successful candidate must be able to manage the full online sales journey—from product availability and pricing through order fulfilment, customer satisfaction, repeat purchases, and profitability. Key Responsibilities E-Commerce Strategy and Commercial Growth Develop and execute EELAF’s e-commerce strategy to grow online revenue, profitability, customer acquisition, and repeat purchases. Build commercial plans for the online store, marketplaces, promotions, seasonal campaigns, and product launches. Identify the right product categories, brands, and SKUs to grow online sales across electrical, UPS, IT infrastructure, ELV, physical security, and lighting products. Monitor market pricing, competitor activity, customer demand, and online sales trends. Set and monitor e-commerce sales targets, conversion targets, average order value, profitability, and customer-retention KPIs. Recommend commercial actions to improve sales, visibility, conversion, stock movement, and margin performance. Online Store and Marketplace Management Manage EELAF’s e-commerce platform, including product listings, categories, prices, promotions, product descriptions, images, technical data, and customer-facing information. Manage and optimize EELAF’s presence on online marketplaces such as Noon and other relevant platforms. Ensure all product content is accurate, technically correct, commercially attractive, and consistent with EELAF brand standards. Maintain product availability, stock visibility, lead times, payment methods, delivery options, and return policies across online channels. Monitor online-store functionality, product search, category navigation, checkout flow, mobile experience, and customer journey. Coordinate with IT and Odoo teams to resolve platform, integration, pricing, stock, order, and user-experience issues. Pricing, Promotions, and Product Performance Manage online pricing in line with approved pricing policies, market conditions, margins, promotions, and stock priorities. Plan and execute online campaigns, bundles, cross-selling offers, clearance actions, and seasonal promotions. Analyze product performance by category, brand, SKU, price point, channel, margin, conversion rate, and stock movement. Identify fast-moving products, underperforming SKUs, slow-moving stock, and products suitable for online clearance campaigns. Coordinate with product managers, sales teams, and supply chain to ensure the right products are promoted at the right time. Order Fulfilment and Customer Experience Coordinate with warehouse, logistics, courier partners, customer service, and finance to ensure accurate and timely order fulfilment. Monitor online order status from confirmation through picking, packing, dispatch, delivery, payment confirmation, and after-sales support. Follow up on delivery delays, cancelled orders, returns, failed deliveries, customer complaints, and refund cases. Improve fulfilment speed, order accuracy, delivery performance, and customer satisfaction. Ensure that online customer inquiries and complaints are handled professionally and within defined response times. Monitor customer reviews, ratings, feedback, and recurring issues, then recommend corrective actions. Digital Performance and Conversion Optimization Work closely with the Digital Marketing Specialist to align paid media, social media, email campaigns, landing pages, product promotions, and online-sales objectives. Review traffic, conversion rates, customer behavior, acquisition cost, return on ad spend, cart abandonment, and sales funnel performance. Identify opportunities to improve product-page quality, search visibility, website navigation, checkout flow, offers, and conversion rates. Support A/B testing, landing-page optimization, product-page improvement, and customer-retention initiatives. Ensure proper integration between the e-commerce platform, analytics tools, CRM, marketing tools, and ERP. Reporting and Operational Control Prepare daily, weekly, and monthly reports covering online sales, orders, conversion rates, product performance, stock availability, delivery performance, returns, customer feedback, and marketplace performance. Monitor revenue, gross profit, gross margin, average order value, conversion rate, return rate, delivery success rate, and customer-acquisition performance. Maintain accurate online product, pricing, inventory, order, and customer data on Odoo and other relevant platforms. Ensure that e-commerce processes comply with approved pricing, stock, credit, return, and customer-service policies. Identify recurring operational issues and recommend process improvements across e-commerce, warehouse, logistics, finance, customer service, IT, and marketing. Requirements Bachelor’s degree in Business, Marketing, E-Commerce, Commerce, Information Technology, or a related field. Minimum 4–6 years of experience in e-commerce, marketplace management, online retail, or digital commerce operations. Proven experience managing an online store and/or major marketplaces such as Noon, Amazon, Jumia, or similar platforms. Strong understanding of e-commerce sales funnels, online merchandising, pricing, promotions, conversion optimization, and customer journey management. Experience managing product listings, product content, images, technical specifications, stock availability, pricing, promotions, and online order flow. Strong commercial understanding of revenue, gross margin, discounts, product profitability, inventory movement, and fulfilment costs. Experience coordinating with warehouse, logistics, couriers, finance, customer service, IT, and marketing teams. Practical experience using ERP systems; Odoo experience is strongly preferred. Good knowledge of web analytics, Google Analytics, marketplace dashboards, and e-commerce performance reporting. Strong Microsoft Excel skills; Power BI experience is an advantage. Familiarity with SEO, conversion-rate optimization, email marketing, paid media, and online customer-acquisition metrics is preferred. Strong attention to detail, problem-solving ability, commercial awareness, and ownership mentality. Excellent communication and coordination skills. Good command of written and spoken English. Preferred Candidate Profile Has managed online retail or marketplace operations for a multi-product business. Understands the operational reality behind online sales: stock, fulfilment, delivery, payment, returns, and customer satisfaction. Can balance revenue growth with pricing discipline, margin protection, and inventory availability. Comfortable working directly with product, warehouse, logistics, finance, marketing, IT, and customer-service teams. Data-driven and capable of turning performance data into practical sales and operational actions. Able to work in a fast-moving environment and take ownership of online commercial performance.

<h2>Full Job Description</h2><h2>Responsibilities</h2><ul><li>Create and update product listings across e-commerce platforms.</li><li>Maintain accurate product descriptions, specifications, pricing, and images.</li><li>Update inventory and stock information.</li><li>Manage product categories and attributes.</li><li>Monitor listings for errors and inconsistencies.</li><li>Coordinate with internal teams regarding product information and availability.</li><li>Perform bulk data imports and exports using Excel.</li><li>Generate basic reports related to products and marketplace performance.</li><li>Ensure data accuracy across all online channels.</li><li>Support new product launches and catalog updates.</li></ul><h2>Requirements</h2><ul><li>Excellent attention to detail.</li><li>Strong Microsoft Excel skills.</li><li>Experience with data entry and online catalog management.</li><li>Familiarity with e-commerce platforms such as Shopify, WooCommerce, Amazon, Noon, Jumia, or similar marketplaces is preferred.</li><li>Good English reading and writing skills.</li><li>Ability to manage large amounts of product data accurately.</li><li>Strong organizational and time-management skills.</li></ul><h2>Preferred Qualifications</h2><ul><li>Previous experience in e-commerce or online retail.</li><li>Experience with product listing optimization.</li><li>Basic understanding of SEO for product listings.</li><li>Experience with ERP or inventory management systems.</li></ul><h2>Compensation</h2><p><strong>Pay:</strong> E£8,000.00 - E£12,000.00 per month</p><h2>Education</h2><p><strong>Bachelor's (Preferred)</strong></p><h2>&nbsp;</h2>

Company Description ODZ Outfit is an e-commerce fashion retailer focused on delivering modern, high-quality apparel and accessories to customers through a seamless online shopping experience. The company emphasizes customer satisfaction, efficient operations, and a curated product selection that reflects current market trends. ODZ Outfit values data-driven decision-making and continuous improvement to enhance service, speed, and reliability. Team members are encouraged to collaborate, take ownership of their work, and contribute to the growth of the brand. Role Description The E-Commerce Operation Specialist is a full-time, on-site role based in New Cairo. This role is responsible for overseeing day-to-day online store operations, including order processing, inventory coordination, and ensuring accurate product listings across platforms. The specialist monitors website performance, tracks sales and operational metrics, and collaborates with cross-functional teams to support promotional campaigns and customer service resolutions. Daily tasks include updating stock levels, coordinating with warehouse teams, order fulfillment , and improving workflows to enhance efficiency and customer experience. The role also involves preparing orders, identifying operational bottlenecks, and recommending process improvements aligned with business goals. Qualifications Candidates should possess strong Analytical Skills for data interpretation, performance tracking, and operational decision-making. Candidates should possess effective Communication skills to collaborate with internal teams, coordinate with logistics partners, and support customer-focused operations. Candidates should possess Sales awareness and understanding of e-commerce sales cycles to support promotions, upselling opportunities, and revenue growth. Candidates should possess Operations Management skills to handle order workflows, inventory coordination, and process optimization. Candidates should possess Project Management skills to plan, execute, and monitor operational initiatives and improvement projects. Relevant experience in e-commerce, retail operations, or logistics is highly beneficial. Proficiency with e-commerce platforms, order management systems, and spreadsheets or data tools (e.g., Excel, Google Sheets) is preferred. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, deadline-driven environment are important.

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.

Job Summary<br>The Customer Operations Executive will be responsible for managing end-to-end customer interactions and operational support across the e-commerce journey. This role ensures a seamless customer experience from order placement through delivery and after-sales support, while coordinating closely with internal teams such as logistics, warehouse, and sales.<br>Key Responsibilities<br>* Handle customer inquiries via phone, email, chat, and social media in a timely and professional manner.* Manage order lifecycle operations including order confirmation, modifications, cancellations, and returns.* Coordinate with logistics and warehouse teams to track deliveries, resolve delays, and ensure accurate fulfillment.* Address customer complaints related to delivery, product quality, damages, or assembly, and ensure proper resolution.* Maintain accurate customer records, order details, and case updates in CRM or internal systems.* Follow up with customers post-delivery to ensure satisfaction and capture feedback.* Support after-sales processes including refunds, exchanges, and warranty claims.* Identify recurring operational issues and escalate them with clear documentation and recommendations.* Assist in improving customer service SOPs and operational workflows.<br><br>Required Skills & Qualifications<br>1–2 years of experience in customer operations, customer support, or e-commerce operations. Strong communication skills in English. Experience handling customer complaints and service recovery. Familiarity with e-commerce platforms, order management systems, and CRM tools. Good coordination and problem-solving skills. Ability to manage multiple cases simultaneously in a fast-paced environment. High attention to detail and strong follow-up skills.<br><br><br>Preferred Qualifications Experience in furniture, home décor, or retail e-commerce. Knowledge of last-mile delivery operations and reverse logistics. Customer-centric mindset with a strong sense of ownership.