وظائف نظم و معلومات - القاهرة مصر

Manage risk-based IT and Information Security audit engagements. Evaluate cybersecurity governance, security controls, and information security frameworks. Assess IT infrastructure, cloud environments, networks, databases, and critical applications. Review IT General Controls (ITGCs), application controls, identity and access management, change management, and disaster recovery processes. Evaluate compliance with regulatory requirements, industry standards, and internal policies. Identify control deficiencies, assess associated risks, and recommend practical remediation actions. Prepare and present audit findings and reports to senior management and relevant committees. Monitor and follow up on management action plans to ensure timely remediation of audit findings. Manage and mentor audit team members and ensure the quality and timely completion of audit engagements. <br><br>Requirements<br><br>Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or a related discipline. Significant experience in IT Audit, Information Security Audit, IT Risk Management, or Cybersecurity Assurance. Professional certifications such as: CISA (Certified Information Systems Auditor) - preferred. CISM (Certified Information Security Manager). CISSP (Certified Information Systems Security Professional). CRISC (Certified in Risk and Information Systems Control). CIA (Certified Internal Auditor) with a focus on IT auditing. Strong knowledge of cybersecurity frameworks, IT governance, cloud technologies, and regulatory compliance requirements.

Company Description Konnekt Union is a fast-growing provider of engineering and IT solutions, established in 2018 and recognized as one of Egypt’s leading system integrators and technology suppliers. The company delivers high-quality, end-to-end solutions, including the supply and installation of fire systems and IP surveillance systems such as CCTVs, phone systems, intercoms, and smart access systems. Konnekt Union also offers a wide range of network solutions designed to improve security, enhance service quality, and simplify data management. By focusing on performance, productivity, and reliability, the company supports enterprises in building robust, scalable technology infrastructures. Role Description This is a full-time, on-site Information Technology Sales Executive role based in Cairo. The Information Technology Sales Executive will identify and qualify new business opportunities, develop and manage a pipeline of prospects, and conduct client meetings and presentations to demonstrate Konnekt Union’s IT, fire systems, and surveillance solutions. The role includes preparing proposals, negotiating pricing and contracts, and closing deals in line with company targets. The individual will maintain and grow relationships with existing accounts, coordinate with technical teams to ensure accurate solution design, and follow up on project delivery and client satisfaction. Daily responsibilities also include market research, monitoring competitor activity, updating CRM records, and providing regular sales reports and forecasts to management. Qualifications Strong IT Sales and Information Technology knowledge, with experience selling technical solutions, systems integration, or infrastructure projects. Proven Lead Generation skills, including prospecting, qualifying, and nurturing opportunities through the full sales cycle. Account Management and relationship-building abilities to maintain, grow, and retain key clients. Excellent Communication skills, including clear presentation, negotiation, and client-facing interaction in a business environment. Experience in selling fire systems, IP surveillance, networking, or related security solutions is highly desirable. Track record of meeting or exceeding sales targets in a B2B or enterprise sales environment. Comfort working with CRM tools, preparing sales reports, and managing a structured sales pipeline. Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent practical experience. Self-motivated, organized, and able to work effectively with cross-functional technical and operations teams. Fluency in English; additional language skills relevant to the region are an advantage.

Company Description Konnekt Union is a fast-growing provider of engineering and IT solutions, established in 2018 and recognized as one of Egypt’s leading system integrators and technology suppliers. The company delivers high-quality, end-to-end solutions, including the supply and installation of fire systems and IP surveillance systems such as CCTVs, phone systems, intercoms, and smart access systems. Konnekt Union also offers a wide range of network solutions designed to improve security, enhance service quality, and simplify data management. By focusing on performance, productivity, and reliability, the company supports enterprises in building robust, scalable technology infrastructures. Role Description This is a full-time, on-site Information Technology Sales Executive role based in Cairo. The Information Technology Sales Executive will identify and qualify new business opportunities, develop and manage a pipeline of prospects, and conduct client meetings and presentations to demonstrate Konnekt Union’s IT, fire systems, and surveillance solutions. The role includes preparing proposals, negotiating pricing and contracts, and closing deals in line with company targets. The individual will maintain and grow relationships with existing accounts, coordinate with technical teams to ensure accurate solution design, and follow up on project delivery and client satisfaction. Daily responsibilities also include market research, monitoring competitor activity, updating CRM records, and providing regular sales reports and forecasts to management. Qualifications Strong IT Sales and Information Technology knowledge, with experience selling technical solutions, systems integration, or infrastructure projects. Proven Lead Generation skills, including prospecting, qualifying, and nurturing opportunities through the full sales cycle. Account Management and relationship-building abilities to maintain, grow, and retain key clients. Excellent Communication skills, including clear presentation, negotiation, and client-facing interaction in a business environment. Experience in selling fire systems, IP surveillance, networking, or related security solutions is highly desirable. Track record of meeting or exceeding sales targets in a B2B or enterprise sales environment. Comfort working with CRM tools, preparing sales reports, and managing a structured sales pipeline. Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent practical experience. Self-motivated, organized, and able to work effectively with cross-functional technical and operations teams. Fluency in English; additional language skills relevant to the region are an advantage.

Company Description Konnekt Union is a fast-growing company specializing in Engineering and IT solutions, established in 2018 and recognized as one of the leading system integrators and IT solutions providers in Egypt. The company delivers high-quality services, offering comprehensive solutions tailored to client needs. Konnekt Union focuses on supplying and installing fire systems and IP surveillance systems, including CCTVs, phone systems, intercoms, and smart access systems. Its wide range of network solutions helps enterprises improve network security, enhance service quality, simplify data management, and boost productivity and performance. Candidates joining Konnekt Union will work in a dynamic environment that supports innovation and professional growth in the IT and engineering fields. Role Description The Information Technology Sales Manager internship is an on-site role based in Egypt. The intern will support the sales team in promoting IT solutions, fire systems, and IP surveillance products, including understanding client requirements and preparing proposals. Daily tasks include assisting with lead generation, following up with prospects, maintaining client records, and supporting account management activities. The intern will help coordinate meetings and product demonstrations, track sales activities, and contribute to building long-term client relationships. This internship provides hands-on experience in IT sales and an opportunity to learn about system integration and network solutions. Qualifications Strong IT Sales and Information Technology knowledge to understand and communicate technical solutions effectively. Lead Generation and Sales skills to identify prospects, qualify opportunities, and support the sales pipeline. Account Management capabilities to assist in maintaining client relationships and ensuring customer satisfaction. Good communication and presentation skills, with the ability to explain technical concepts in clear business terms. Interest in engineering, network solutions, and security systems such as fire and IP surveillance technologies. Ability to work on-site in Egypt, collaborate with cross-functional teams, and manage time effectively. Relevant academic background in Business, Information Technology, Engineering, or a related field is preferred. Proficiency in MS Office and basic CRM tools is an advantage. Compensation & Benefits Monthly Salary: Competitive fixed monthly salary based on experience and qualifications. Sales Commission: Attractive performance-based commission structure on successful sales and closed deals. Performance Incentives: Additional incentives may be offered based on achieving individual and team sales targets. Professional Growth: Hands-on experience in IT sales, system integration , networking, security, and engineering solutions.

Job Overview<br>The IT Operations Consultants responsible for supporting and maintaining enterprise IT systems, databases, and related infrastructure to ensure reliability, performance, availability, and security. The role involves system maintenance, troubleshooting, upgrades, backup and recovery activities, and ensuring compliance with IT policies and best practices.<br>Key Responsibilities IT Systems & Database Administration Support the installation, configuration, maintenance, and upgrade of enterprise databases and IT systems. Manage database environments, users, schemas, and related configurations. Perform regular system health checks and capacity planning. Support system patching, security updates, and vulnerability remediation. Monitor system and database performance and implement optimization activities. Troubleshoot performance, connectivity, and system-related issues. Backup, Recovery & Availability Support the implementation and maintenance of backup and recovery procedures. Assist with disaster recovery and business continuity activities. Monitor system availability and support initiatives to minimize downtime. Participate in recovery testing and ensure appropriate documentation is maintained. IT Operations & Troubleshooting Provide technical support for production systems and databases. Investigate and resolve system errors, performance issues, and connectivity problems. Collaborate with application, infrastructure, security, and support teams to resolve technical issues. Support system upgrades, maintenance activities, and operational improvements. Cloud & Enterprise Applications Support cloud-based infrastructure and enterprise application environments. Assist with the administration and maintenance of cloud services and integrations. Support the implementation and maintenance of enterprise business applications. Security, Compliance & Governance Ensure IT operations comply with applicable security policies, procedures, and standards. Support security assessments, patching, and vulnerability remediation activities. Maintain appropriate technical documentation and operational records. Collaborate with IT security and compliance teams on relevant initiatives. Policies, Processes & Procedures Implement approved IT policies, processes, and procedures. Ensure operational activities are performed in a controlled and consistent manner. Maintain documentation related to IT operations and system administration. Continuous Improvement Identify opportunities to improve IT systems, processes, reliability, and operational efficiency. Contribute to initiatives aimed at improving productivity, reducing costs, and enhancing service quality. Stay informed about relevant technologies and industry best practices. Key Internal & External Contacts<br>Internal:IT Team Business Units Information Security & Compliance Teams External:IT Vendors Technology Partners Service Providers<br>Qualifications & Requirements Knowledge & Experience4–6 years of relevant experience in IT operations, database administration, system administration, or a related field. Strong knowledge of database administration and SQL. Experience with database backup, recovery, performance monitoring, and troubleshooting. Familiarity with Linux/Unix environments is preferred. Experience with cloud technologies and enterprise applications is preferred. Strong understanding of IT operations, system availability, security, and maintenance. Education & Certifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications in database administration, cloud technologies, or IT operations are preferred. Key Competencies Strong analytical and troubleshooting skills. Good understanding of IT infrastructure and enterprise systems. Ability to work effectively under pressure and manage operational priorities. Strong communication and teamwork skills. Attention to detail and commitment to service quality. Ability to work collaboratively with technical and business stakeholders.

Responsibilities<br><br>Manage and mentor the IT team, ensuring high performance and continuous development. Establish IT policies, procedures, and governance frameworks. Lead IT projects from planning through implementation. Manage technology vendors, service providers, and software partners. Control IT budgets and ensure cost-effective technology investments. Deliver projects on time and within budget. Oversee IT infrastructure, including servers, networks, cloud solutions, and data centers. Develop and implement cybersecurity strategies to protect business and manufacturing systems. Ensure business continuity, disaster recovery, and data backup procedures. Monitor IT security risks and ensure compliance with industry standards. Compliance & Risk Management Ensure compliance with applicable IT regulations and standards. Establish IT audit controls and risk management frameworks. Maintain software licensing compliance and asset management.<br>Qualifications<br>Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.<br>Required Skills<br><br>Minimum 15+ years of progressive IT experience. At least 5 years in a senior IT leadership role (IT Director, Head of IT, IT Manager). Experience within steel fabrication, steel manufacturing, heavy industry, industrial manufacturing, or engineering environments is mandatory.

About the Role We are looking for a skilled IT Specialist to support and maintain our organization’s IT infrastructure, including both hardware and software environments. In this role, you will be responsible for ensuring the smooth operation of IT systems, troubleshooting technical issues, and supporting employees with technical needs. You will work closely with internal teams to maintain reliable IT services that support our digital banking operations. Key Responsibilities IT Support Provide technical support for hardware, software, and network-related issues. Troubleshoot and resolve IT incidents and service requests. Hardware Management Install, configure, and maintain workstations, laptops, printers, and peripherals. Manage hardware inventory and perform system upgrades when required. Software Administration Install and maintain operating systems, applications, and productivity tools. Ensure proper configuration and updates of software systems. Network & Infrastructure Support local network connectivity, Wi-Fi access, and system performance. Assist with user access management and system configurations. Security & Compliance Follow IT security policies and ensure compliance with organizational standards. Support endpoint protection and basic security controls. Documentation & Maintenance Maintain documentation for IT systems and configurations. Track and resolve support tickets using IT service management tools. Required Qualifications Education Bachelor’s degree in Computer Science, Information Technology, or related field Experience3+ years of experience in IT support or IT operations Technical Skills Windows and workstation administration Hardware troubleshooting and maintenance Software installation and configuration Networking fundamentals (TCP/IP, DNS, DHCP) Systems Knowledge Active Directory user management Microsoft Office / productivity tools IT troubleshooting methodologies Professional Skills Strong problem-solving and analytical abilities Strong communication and customer support skills Ability to work in a fast-paced technical environment Preferred Qualifications Experience supporting enterprise IT environments Knowledge of IT security practices Experience with IT service management tools Certifications such as Comp TIA A+, Network+, or Microsoft certifications

About the Role We are looking for a skilled IT Specialist to support and maintain our organization’s IT infrastructure, including both hardware and software environments. In this role, you will be responsible for ensuring the smooth operation of IT systems, troubleshooting technical issues, and supporting employees with technical needs. You will work closely with internal teams to maintain reliable IT services that support our digital banking operations. Key Responsibilities IT Support Provide technical support for hardware, software, and network-related issues. Troubleshoot and resolve IT incidents and service requests. Hardware Management Install, configure, and maintain workstations, laptops, printers, and peripherals. Manage hardware inventory and perform system upgrades when required. Software Administration Install and maintain operating systems, applications, and productivity tools. Ensure proper configuration and updates of software systems. Network & Infrastructure Support local network connectivity, Wi-Fi access, and system performance. Assist with user access management and system configurations. Security & Compliance Follow IT security policies and ensure compliance with organizational standards. Support endpoint protection and basic security controls. Documentation & Maintenance Maintain documentation for IT systems and configurations. Track and resolve support tickets using IT service management tools. Required Qualifications Education Bachelor’s degree in Computer Science, Information Technology, or related field Experience3+ years of experience in IT support or IT operations Technical Skills Windows and workstation administration Hardware troubleshooting and maintenance Software installation and configuration Networking fundamentals (TCP/IP, DNS, DHCP) Systems Knowledge Active Directory user management Microsoft Office / productivity tools IT troubleshooting methodologies Professional Skills Strong problem-solving and analytical abilities Strong communication and customer support skills Ability to work in a fast-paced technical environment Preferred Qualifications Experience supporting enterprise IT environments Knowledge of IT security practices Experience with IT service management tools Certifications such as Comp TIA A+, Network+, or Microsoft certifications

We're Hiring: Mechanical Engineer – Firefighting Systems<br>Mechanical Engineer with hands-on experience in firefighting systems and governmental approval procedures to join our growing team.<br>Location: Suez Road, New Work Model: On-Site Experience Required: 2–3 Years<br>Mandatory Qualifications:<br>Bachelor's degree in mechanical engineering.2–3 years of experience in Firefighting Systems. Previous experience dealing with governmental testing and approval entities related to firefighting systems and piping is a MUSTExperience coordinating with testing laboratories, approval authorities, and Civil Protection requirements. Familiarity with firefighting pipe testing procedures, certifications, and compliance documentation.<br>Key Responsibilities:<br>Follow up on testing and approval processes for firefighting systems and piping. Coordinate with governmental laboratories and regulatory authorities. Prepare and submit technical documentation required for approvals and certifications. Review technical specifications, drawings, and compliance requirements. Support project execution and ensure adherence to applicable firefighting standards and regulations. Conduct site visits and coordinate with consultants, clients, and contractors.<br>Preferred Skills:<br>Strong knowledge of firefighting systems, pumps, and piping networks. Excellent follow-up and coordination skills. Ability to manage multiple projects and deadlines. Strong communication and documentation skills.<br>???? Interested candidates are invited to send their updated CV to: hr@tegaraty.comPlease mention "Mechanical Engineer – Firefighting Systems" in the email subject line.

Company Description Bloomfield Paper Factory is a trusted manufacturer specializing in high-quality paper products. Committed to innovation and sustainability, the factory continually invests in advanced processes and environmentally friendly practices. Located in Al-Hidd, the company prides itself on delivering exceptional products to meet diverse market needs. Bloomfield Paper Factory fosters a collaborative and inclusive workplace culture, empowering its team to drive success and growth. We are a multi-entity manufacturing and distribution group operating across Saudi Arabia, Bahrain, and China. We are looking for a reliable, security-minded IT Systems & Email Security Administrator to remotely manage our email environment, user accounts, and day-to-day technology operations across all our entities. This is a trusted, hands-on role for someone who is organized, accountable, and takes information security seriously. You will keep our communication systems running smoothly, onboard and support users, and ensure our technology is deployed and maintained to a high standard.<br>Role Description We are seeking an IT Systems & Email Security Administrator for a full-time, on-site role based in Al-Hidd. The role involves overseeing the factory's IT systems, ensuring smooth operation, resolving technical issues, and maintaining system security. Responsibilities include managing system administration, troubleshooting, providing technical support, and safeguarding the organization’s network and email communication platforms. The Administrator will also collaborate with internal teams to implement and maintain secure IT solutions. Location: Remote (based in Egypt) — supporting operations across Saudi Arabia, Bahrain & China Type: Full-time · Remote Reports to: Executive Managemen Administer and secure the company email environment (Microsoft 365 / Google Workspace): setup, configuration, mailbox management, spam/phishing protection, and email security policies. Manage user accounts and identities across all entities: onboarding, offboarding, permissions, password resets, and access reviews. Configure, deploy, and maintain business applications and technology tools for users across multiple locations. Implement and enforce IT security best practices: multi-factor authentication (MFA), least-privilege access, audit logging, and data retention/backup policies. Provide remote technical support to staff across Saudi Arabia, Bahrain, and China. Maintain clear documentation of systems, accounts, and procedures. Monitor systems, respond to incidents, and escalate issues to management when needed. Requirements Proven experience as an IT Administrator, Email/Systems Administrator, or similar role. Strong hands-on expertise with Microsoft 365 administration and/or Google Workspace (email, user management, security & compliance center). Solid understanding of email security (SPF, DKIM, DMARC, anti-phishing) and endpoint/account security. Experience managing users and identities across distributed/remote teams. Excellent communication skills in English (Arabic is a strong plus). High level of integrity, discretion, and accountability when handling sensitive company data. Ability to work independently across multiple time zones.<br><br>Qualifications Nice to Have Experience supporting organizations across the GCC and/or internationally. Familiarity with data protection / compliance frameworks (e.g., Saudi PDPL). Relevant certifications (Microsoft 365, ITIL, Comp TIA, or equivalent). What We Offer A trusted, autonomous remote role with real ownership. A growing multi-national group with long-term opportunities. Direct collaboration with executive management. Strong skills in Technical Support and Information Technology operations Proficiency in System Administration, including maintaining and managing systems Expertise in Troubleshooting and resolving hardware, software, and connectivity issues Knowledge and experience in Network Security and best practices for protecting sensitive information Excellent problem-solving and analytical skills Demonstrated ability to work independently and as part of a team Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications such as Comp TIA Security+, CCNA, or MCSA are an advantage To apply, please send your CV and a brief note about your relevant experience to hr@alisdai.com. Shortlisted candidates will be asked to complete a short reference and security background check as part of our standard hiring process.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Tagaddod is seeking a Senior Traceability &amp; Systems Analyst to own the end-to-end traceability of material movements across multiple countries. This role sits at the intersection of operations, inventory management, sustainability, data quality, and process controls. The successful candidate will be responsible for ensuring that physical inventory movements, operational systems, supporting documentation, and sustainability records remain aligned, accurate, and audit-ready. This is a hands-on role that requires deep engagement with operational data, cross-functional teams, and documentation management. As the business continues to enhance its systems and automation capabilities, the role will evolve from manual tracking and reconciliation toward control testing, exception monitoring, process improvement, and traceability assurance.</p><p>Responsibilities</p><ol><li>Material Traceability Management</li><ul><li>Track materials throughout their lifecycle, from collection and processing to storage, transfer, and final sale.</li><li>Verify that inventory movements are accurately recorded across operational systems and supporting documentation.</li><li>Reconcile information from multiple sources, including:</li><ul><li>Operational systems</li><li>Inventory reports</li><li>Country team trackers</li><li>Storage records</li><li>Transfer documentation</li><li>Dispatch records</li><li>Sustainability records</li><li>Supporting documents and archives</li></ul><li>Ensure consistency between physical inventory movements and system records.</li></ul><li>Data Quality &amp; Issue Resolution</li><ul><li>Proactively identify discrepancies, gaps, and inconsistencies within traceability records.</li><li>Investigate and resolve issues including:</li><ul><li>Missing movement records</li><li>Missing supporting documentation</li><li>Quantity variances</li><li>Timing mismatches</li><li>Duplicate entries</li><li>Filing inconsistencies</li><li>Delayed system updates</li><li>Incomplete submissions from country teams</li><li>Dashboard and reporting discrepancies</li></ul><li>Coordinate with stakeholders across countries and functions to close gaps and maintain data integrity.</li><li>Escalate unresolved issues and drive corrective actions.</li></ul><li>Reporting &amp; Dashboard Development</li><ul><li>Develop and maintain traceability reporting and performance metrics.</li><li>Monitor and report on:</li><ul><li>Material movement status</li><li>Inventory by location and processing stage</li><li>Documentation completeness</li><li>Open discrepancies and exceptions</li><li>Data quality by country</li><li>System adoption and compliance</li><li>Aging of unresolved issues</li><li>Audit readiness indicators</li></ul><li>Collaborate with Data and Technology teams to define reporting requirements, validation rules, exception reporting, and dashboard logic.</li><li>Support continuous improvement of reporting capabilities and business visibility.</li></ul><li>Documentation &amp; Evidence Management</li><ul><li>Establish and maintain structured documentation systems and evidence repositories.</li><li>Design and enforce document management standards, including:</li><ul><li>Folder structures</li><li>Naming conventions</li><li>File organization standards</li><li>Evidence archiving processes</li></ul><li>Link supporting documentation to material movements and traceability records.</li><li>Monitor document completeness and retrieval readiness.</li><li>Ensure records remain organized, accessible, and audit-ready.</li></ul><li>System Adoption &amp; Process Compliance</li><ul><li>Monitor adherence to traceability processes and system usage standards.</li><li>Identify areas where users:</li><ul><li>Bypass systems</li><li>Delay updates</li><li>Enter incomplete information</li><li>Rely on offline trackers</li></ul><li>Partner with operational teams to improve compliance and data quality.</li><li>Support user adoption initiatives and process standardization efforts.</li><li>Promote best practices in traceability management across regions.</li></ul><li>Controls, Audits &amp; Continuous Improvement</li><ul><li>As systems mature, the role will increasingly focus on:</li><ul><li>Sample-based data audits</li><li>Exception testing and monitoring</li><li>System output validation</li><li>Control effectiveness assessments</li><li>Process improvement initiatives</li><li>Automation opportunities</li><li>Reduction of manual reconciliations</li><li>Strengthening traceability controls through system design and governance</li></ul></ul></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Supply Chain Management, Information Systems, Business Analytics, Business Administration or related field. 5+ years experience in traceability, systems analysis, or supply chain data management role. Strong knowledge of traceability concepts, standards, and technologies, preferably within renewable energy, biofuel, or commodities sectors. Strong analytical and investigative skills with the ability to work across multiple data sources. Advanced proficiency in Microsoft Excel and reporting tools. Experience working with operational systems, inventory data, and documentation management. Strong organizational skills and attention to detail. Ability to manage multiple stakeholders across different countries and functions. Excellent follow-up, communication, and problem-solving skills</p><p></p></section>

???? WE’RE HIRING: IT SPECIALIST<br><br>Power Lube, an authorized distributor of Exxon Mobil lubricants in Egypt with more than 35 years of industry experience, is looking for a skilled and highly dependable IT Specialist to join our team. This is a full-time, on-site position based at our office in Obour City. The successful candidate must be available at the office throughout the official working hours to provide immediate technical support and maintain the stability, security, and efficiency of the company’s IT environment.<br><br>???? Work Model: Full-Time, On-Site???? Location: Obour City, Egypt???? Working Hours: 9:00 AM–5:00 PM⚠️ Remote or hybrid work is not available for this position.<br><br>Key Responsibilities:<br>• Provide daily technical support for employees, desktops, laptops, printers, mobile devices, and business applications.• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and user-access permissions.• Monitor and support the company’s LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connections.• Assist in managing Fortinet firewalls, switches, Forti Client EMS, endpoint security, and Zero Trust access.• Manage Microsoft 365 accounts, corporate email, licences, and user permissions.• Monitor servers, backups, storage, system performance, and recovery procedures.• Maintain endpoint protection, software updates, patching, and cybersecurity controls.• Support IP cameras, attendance systems, access-control systems, and other office technologies.• Maintain an accurate inventory of IT assets, licences, devices, warranties, and assigned equipment.• Diagnose technical incidents, resolve them promptly, and escalate critical issues when necessary.• Coordinate with vendors and service providers for maintenance, purchasing, and technical support.• Prepare and maintain IT documentation, network diagrams, incident records, and support reports.• Train employees on IT systems, cybersecurity awareness, and safe technology practices.• Ensure compliance with company IT policies, access controls, and data-protection requirements.• Support future IT, ERP, CRM, cybersecurity, automation, and digital-transformation projects.<br><br>Candidate Requirements:<br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• Minimum of 2–4 years of relevant IT support or system-administration experience.• Strong knowledge of Windows, Windows Server, Active Directory, networking, and Microsoft 365.• Practical experience with firewalls, switches, VPNs, endpoint protection, backup, and troubleshooting.• Experience with Fortinet products is strongly preferred.• Familiarity with ERP, CRM, SAP, virtualization, or cloud services is an advantage.• Strong analytical, problem-solving, and incident-management skills.• Good command of written and spoken English.• Excellent communication, organization, documentation, and follow-up skills.• Ability to handle confidential information responsibly.• Ability to work independently, prioritize urgent issues, and remain available during working hours.• Candidates must be able to attend the Obour City office daily and on time.<br><br>Preferred Certifications:<br>• CCNA• Microsoft certification• Fortinet NSE/FCP certification• Comp TIA A+, Network+, or Security+What We Offer:• Competitive salary package.• Medical and social insurance.• Professional training and development opportunities.• Exposure to enterprise infrastructure, cybersecurity, ERP, and digital-transformation projects.• A stable and professional working environment with opportunities for career growth.<br><br>???? Interested candidates are invited to send their updated CV to:info@powerlube.netPlease mention “IT Specialist” in the email subject line.<br><br>For further information:<br>???? 01022182777Join Power Lube and help us build a secure, reliable, and future-ready technology environment.<br>#Power Lube #WeAre Hiring #ITSpecialist #ITSupport #System Administration #Network Administration #Cybersecurity #Fortinet #Microsoft365 #Windows Server #OnSite Job #Obour City #Egypt Jobs

Company Overview:A pioneering joint venture between the Egyptian Government and Grifols, a global leader in plasma medicines. Committed to strengthening Egypt’s healthcare sector by developing plasma-derived therapies and establishing world-class plasma donation and manufacturing facilities across the country.<br>Key Responsibilities:Provide first-level support for business applications, manage incidents, troubleshoot issues, and document support tickets Support and maintain key systems including LIMS, SAP, and BECS, ensuring smooth daily operations and user satisfaction Coordinate with global IT teams and external vendors for advanced technical support, system enhancements, and new releases Train end users, support system rollouts, and assist in implementing new functionalities and business requirements Monitor application performance, ensure data accuracy, generate service reports, and proactively identify and mitigate operational risks<br>Qualification:Bachelor's degree in Engineering, Bioscience, Information Technology, or a related field.5+ years of IT experience, including at least 3 years in application support within healthcare or multinational environments. Hands-on experience with ERP systems (SAP preferred), SQL databases, and application troubleshooting. Knowledge of LIMS, laboratory systems, or donor management systems is highly preferred. Strong communication, problem-solving, organizational, and stakeholder management skills with the ability to work independently and in multicultural teams.

Company Description Groovy Aesthetic Clinics is dedicated to promoting holistic well-being, helping clients feel good both inside and out. The clinic offers state-of-the-art, medical-grade spa and aesthetic services that cover the full body, including advanced skin-care treatments, nutritional services, spa therapies, and access to a modern gym. Groovy operates with a medical standard comparable to clinics and hospitals, with all services supervised by experienced doctors and medical professionals to ensure effective and safe procedures. The environment is designed to be relaxing and comfortable, supporting clients in building self-confidence and enhancing their overall quality of life.<br>Role Description The Medical Information Agent at Groovy Aesthetic Clinics is a full-time, on-site role based in Cairo. This role is responsible for providing clear, accurate information to clients and prospective clients about available aesthetic and medical-grade spa services, procedures, and pre- and post-treatment guidelines. The agent responds to inquiries via phone, email, and in person, supports appointment booking and follow-up communication, and ensures that clients understand treatment options and clinic policies. Daily tasks include maintaining up-to-date knowledge of Groovy’s services, coordinating with medical staff to clarify clinical information, documenting client interactions in the clinic’s systems, and supporting a welcoming, professional front-desk atmosphere. The agent also assists in collecting feedback, sharing common client questions with management, and supporting patient education materials as needed.<br>Qualifications<br> Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and the ability to explain medical information in simple terms. Candidates should possess customer service and client-care skills, such as empathy, professionalism, conflict resolution, and the ability to maintain a calm, reassuring presence. Candidates should possess administrative and organizational skills, including appointment scheduling, data entry, record-keeping, and basic computer literacy (email, office software, clinic systems). Candidates should possess basic medical and aesthetic services knowledge or a willingness to learn, with an understanding of spa, dermatology, and cosmetic procedures under clinical supervision. Candidates should possess problem-solving and collaboration skills, including the ability to coordinate with medical staff, follow protocols, and manage multiple inquiries efficiently. Relevant qualifications such as a diploma or bachelor’s degree in a healthcare, nursing, pharmacy, or related field are beneficial. Prior experience in a clinic, hospital, or medical spa environment is an advantage. Ability to work flexible shifts, maintain confidentiality of client information, and adhere to safety and quality standards is required.

<p><h4>نظرة عامة على المجموعة</h4> <p>يقع مقرنا في الرياض، المملكة العربية السعودية، ونشغل أعمال البناء والتصنيع ومراكز التصميم والتطوير، إضافة إلى عدد من المنشآت في الشرق الأوسط ودول أخرى.</p> <p><strong>أنظمة بناء ألفنار</strong><br> تُصنَّف شركة ألفنار للإنشاءات كموّلد من الدرجة الأولى من قبل لجنة تصنيف المقاولين في حكومة المملكة العربية السعودية. تقوم أنظمة بناء ألفنار بتصنيع وتسويق مجموعة متنوعة من منتجات وأنظمة بناء المباني.</p> <p>الأنشطة الأساسية التصنيعية للصناعات العاملة تحت أنظمة بناء ألفنار هي:</p> <ul> <li>تطوير العقارات</li> <li>تغطيات الواجهات، أنظمة الزجاج، ومنتجات الألومنيوم المعمارية</li> <li>منتجات الخرسانة مسبقة الصب وعناصر معمارية</li> </ul> <h4>الغرض الوظيفي</h4> <p>الغرض الأساسي هو إدارة وتنسيق وتكامل نماذج البيانات ثلاثية الأبعاد من تخصصات مختلفة (المعماريات، الهندسة، MEP) في نموذج موحد ودقيق وخال من التصادمات. يسهلون التعاون، يضمنون الالتزام بمعايير BIM، ويُديرون قوالب عائلة Revit وتوليفاتها لتلبية احتياجات كل تخصص.</p> <h4>مجالات المساءلة الرئيسية</h4> <p><strong>المسؤوليات المحددة لـ Revit، ستقوم بها:</strong></p> <p><strong>إعداد النموذج، الذي يشمل:</strong></p> <ol> <li>إنشاء عائلات وتوابع Revit لكل تخصص والتأكد من سير عمل مناسب.</li> <li>إعداد ملف ابتدائي بمحتوى Revit المناسب، وقوالب عرض، ومعلمات.</li> <li>نمذجة الحالات القائمة وربط نماذج التخصصات الأخرى.</li> <li>تنسيق وتحديث موقع نقطة الأساس للمسح والمشروع في Revit؛ والتأكد من أن جميع أعضاء الفريق يستخدمون الإصدارات/البنيات المناسبة من Revit.</li> <li>إنشاء سكريبتات Dynamo.</li> </ol> <p><strong>صيانة النموذج، التي تشمل:</strong></p> <ol> <li>إزالة التحذيرات والأخطاء الحرجة.</li> <li>استكشاف مشكلات Revit للفريق.</li> <li>تنسيق إعدادات مجموعة العمل لكل تخصص.</li> <li>التأكد من أن ملفات Revit يتم تدقيقها بانتظام.</li> <li>جمع وإدارة روابط الأطراف المطلوبة.</li> <li>تنظيم وصيانة مستعرض مشروع Revit.</li> <li>حل أية مشكلات مراجعة التنسيق.</li> <li>إزالة العروض غير الضرورية، وخيارات التصميم، والروابط (CAD و Revit)، وأنماط الخطوط، والعائلات، والصور.</li> <li>إزالة العناصر غير المستخدمة كما يلزم والتي لم تُذكر في القائمة أعلاه.</li> <li>مراجعة العناصر لضمان مطابقتها لمستوى التطوير (LOD) المحدد في خطة تنفيذ BIM.</li> </ol> <p><strong>تنسيق النموذج، التي تشمل:</strong></p> <ol> <li>التنسيق مع تخصصات/مزودين آخرين للنمذجة والرسومات، إعداد الأوراق، وإنشاء المناطق.</li> <li>تنسيق طباعة وتوليد ملفات الورقة الخاصة بالتخصصات المعنية باستخدام إعدادات الطباعة الصحيحة وقوالب العرض.</li> <li>ضمان إعداد التسمية والترقيم وتجميع الرسومات بشكل دقيق.</li> <li>تحديث كتلة العنوان بأحدث عنوان الإصدار وتاريخه.</li> </ol> <h4>مساءلة الدور</h4> <p><strong>الكفاءة البشرية:</strong><br> القدرة على اكتساب المهارات الناعمة والتقنية المحدثة المتعلقة بالوظيفة.<br> لدى الشخص رؤية وخطة لمسار الحياة المهنية وكيفية تحقيقها.</p> <p><strong>التسليم:</strong><br> أداء الأنشطة المخطط لها لتحقيق الأهداف التشغيلية والتطويرية وفق جداول التسليم.<br> استغلال الموارد بشكل فعال لتحقيق الأهداف ضمن تكلفة ووقت فعالين.<br> تقديم تقرير دوري يوضح الانحراف والتنفيذ للمهام المخطط لها.</p> <p><strong>حل المشكلات:</strong><br> حل أي مشاكل مرتبطة قد تطرأ وتصعيد أي مسائل تشغيلية معقدة.</p> <p><strong>الجودة:</strong><br> ضمان متطلبات الجودة لتطوير رقابة جودة فعالة وعمليات تشمل المواصفات للمنتجات أو العمليات أو الأنشطة ذات الصلة.</p> <p><strong>تحسينات عمليات الأعمال:</strong><br> تنسيق أنظمة مكتوبة محددة، وسياسات وإجراءات، والبحث عن فرص الأتمتة قدر الإمكان.</p> <p><strong>الامتثال:</strong><br> الالتزام بالسياسات والإجراءات والتعليمات المتعلقة بالعمل.</p> <p><strong>الصحة والسلامة والبيئة:</strong><br> التأكد من الامتثال لإجراءات ومراقبات السلامة والجودة والبيئة المعنية ضمن مجال نشاط العمل المحدد لضمان السلامة والالتزام التشريعي وتقديم منتجات وخدمات عالية الجودة.</p> <h4>المؤهل الأكاديمي</h4> <p>بكالوريوس في الهندسة المعمارية أو معهد الهندسة المعمارية.</p> <h4>الخبرة العملية</h4> <p>من 5 إلى 10 سنوات</p> <h4>الكفاءات التقنية / الوظيفية</h4> <ul> <li>تنسيق المشروع</li> <li>تصميم البناء</li> </ul>

Job Summary:We are seeking a skilled and motivated IT Engineer to join our team and provide technical support, maintain IT infrastructure, and ensure the smooth operation of all technology systems within the organization. The ideal candidate will have strong knowledge of hardware, software, networking, cybersecurity, and IT systems management, with the ability to troubleshoot issues efficiently and support business operations.<br>Key Responsibilities:Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, and network systems. Provide technical support to employees and resolve IT-related issues in a timely and professional manner. Manage and maintain servers, networks, user accounts, and IT equipment. Monitor system performance, security, and data backup procedures. Support the implementation and maintenance of IT policies, procedures, and cybersecurity measures. Manage Microsoft 365, email systems, and enterprise applications. Assist in IT infrastructure upgrades, system improvements, and technology projects. Maintain accurate documentation of IT assets, configurations, and troubleshooting procedures. Coordinate with external IT vendors and service providers when required.<br>Qualifications & Requirements:Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Engineer, System Administrator, or similar role. Strong knowledge of networking concepts (LAN/WAN, TCP/IP, VPN, Wi-Fi, switches, and routers). Experience with Windows operating systems, Microsoft Office 365, and IT support tools. Knowledge of cybersecurity practices, data protection, and backup solutions. Strong troubleshooting and problem-solving skills. Excellent communication skills and ability to work effectively with different departments. Relevant IT certifications such as CCNA, Comp TIA A+, Microsoft Certified, or similar are preferred.<br>Preferred Candidate Profile:Detail-oriented, proactive, and able to work independently. Strong analytical and organizational skills. Ability to manage multiple priorities in a fast-paced business environment.<br>We are looking for a professional who can contribute to building a reliable, secure, and efficient IT environment that supports the company’s growth and operational excellence.

<p><h4>من نحن</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> هو ذراع استراتيجي لمجموعة فودافون القابضة، يخلق قيمة للعملاء من خلال تقديم حلول ذكية عبر المواهب والتكنولوجيا والتحول.</p> <p>بصفته أكبر منظمة خدمات مشتركة في صناعة الاتصالات العالمية مع 30,000 موظف بدوام كامل، تم تصميم محفظتنا من الحلول والخدمات من الجيل التالي بالشراكة مع العملاء في مجموعة فودافون والأسواق المحلية وأسواق الشركاء لتبسيط النمو ودفعه. مع شريكنا الاستراتيجي أكسنتشر، نعمل جنباً إلى جنب مع عملاء فودافون وشركات اتصالات وتقنية أخرى لدفع التحول، وتلبية تحديات صناعتنا، وضمان بقائنا ذي صلة ومرنين. هذه الشراكة نموذج فريد من نوعه في الصناعة يجمع أفضل القدرات الداخلية والقدرات من طرف ثالث.</p> <p>نحن نعمل مع العملاء عبر 28 دولة من 10 مواقع لـ VOIS: ألبانيا، مصر، المجر، الهند، رومانيا، إسبانيا، تركيا، المملكة المتحدة، ألمانيا، أيرلندا، وبشبكة فرق في جمهورية التشيك، إيطاليا، اليونان، والبرتغال.</p> <h4>عن هذا الدور</h4> <p>نبحث عن مهندس تطبيقات للانضمام إلى منظمتنا IT المركزية ضمن VOIS. يلعب هذا الدور دوراً حاسماً في تعريف وحوكمة هيكلية التطبيقات عبر مشهد VOIS بأكمله، داعماً أكثر من 17,000 زميل حول العالم. سيشكل الفرد نموذج هيكلية تطبيقات موحد وقابل للتوسع وآمن يتيح النمو التجاري عبر مواقع متعددة مع التأكد من التوافق مع معايير مجموعة فودافون. كما يدعم الدور مبادرات في المراحل المبكرة من خلال مراجعة الحلول التقنية وتوجيه التصاميم المتوافقة مع الهندسة وتمكين اتخاذ قرارات مستنيرة للتطبيقات الجديدة والمتطورة.</p> <h4>ما الذي ستقوم به</h4> <ul> <li>تحديد وامتلاك بنية تطبيقية تحتية عبر جميع مؤسسات VOIS، مع تعزيز التبني والاتساق بين أصحاب المصلحة من الأعمال والتكنولوجيا</li> <li>تطوير وصيانة نموذج معماري للتطبيقات على مستوى VOIS يدعم السعة والتماسك والنمو على المدى الطويل</li> <li>مراجعة وتأييد تصاميم الحلول للتطبيقات الداخلية الجديدة والقائمة لضمان الالتزام بمعايير الهندسة المتفق عليها</li> <li>دعم انتقال الخدمات والمشروعات في المراحل المبكرة من خلال توجيه الهندسة وتقدير الجهود وتقييم الموردين وتوصيات نهج التنفيذ</li> <li>ضمان توافق بنية التطبيقات مع معايير الشبكة والبنية التحتية وهندسة تكنولوجيا معلومات مجموعة فودافون</li> <li>التعاون الوثيق مع فرق البنية التحتية والأمن والتنفيذ لإدراج الأمن والمرونة والأداء في التصميم</li> <li>امتلاك وصيانة أداة إدارة دورة حياة التطبيق، مع ضمان رؤية دقيقة لجميع التطبيقات المستخدمة عبر VOIS</li> </ul> <h4>من أنت</h4> <ul> <li>مهني ذو خبرة في هندسة تطبيقات مع خلفية في بيئات تكنولوجيا المعلومات العالمية أو الاتصالات</li> <li>ماهر في تصميم نماذج هندسية مرجعية لبنى تطبيقات معقدة على مستوى المؤسسة</li> <li>خبرة في دمج القدرات المعتمدة على الذكاء الاصطناعي، بما في ذلك الذكاء الاصطناعي التوليدي، ونماذج اللغة الكبيرة، والتوليد المعزز بالاسترجاع، في التطبيقات الأساسية للأعمال</li> <li>معرفة بالهندسة السحابية القابلة للتوسع باستخدام منصات مثل Azure أو AWS أو GCP، مع خبرة في الخدمات المصغرة، والتعبئة بالحاويات، وخطوط عمليات</li> <li>مألوف بإطارات هندسة معترف بها وخدمات IT مثل TOGAF و COBIT و ITIL و eTOM</li> <li>واثق في ترجمة احتياجات الأعمال إلى مخططات تقنية تقدم قيمة قابلة للقياس وتوافقاً مع أهداف المؤسسة</li> <li>خبرة في تصميم حلول آمنة ومتوافقة ومرنة من البداية للنهاية بالتعاون مع فرق أمان المعلومات</li> <li>يحمل شهادة تقنية ذات صلة ولديه خبرة لا تقل عن أربع سنوات في هندسة CRM أو تطبيقات الأعمال</li> </ul> <h4>ليس المطابقة التامة؟</h4> <p>هل يقلقك أنك لا تلبي جميع المتطلبات؟ فودافون ملتزمة بخلق مكان عمل شاملاً يمكن للجميع فيه الازدهار. إذا كنت متحمساً لهذه الوظيفة لكن خبرتك لا تتطابق تماماً مع كل جانب من وصف الوظيفة، يُشجَّع التقديم. قد تكون أنت المرشح المناسب لهذه الفرصة أو لفرصة أخرى، وسيساعدك فريق التوظيف في استكشاف أين تناسب مهاراتك بشكل أفضل.</p> <h4>ماذا ستكسب</h4> <ul> <li>فرصة التأثير وتشكيل هندسة التطبيقات عبر مؤسسة كبيرة وعالمية</li> <li>التعرض لمبادرات التحول الرقمي على نطاق المؤسسة ضمن بيئة تقنية عالمية</li> <li>التعاون مع فرق متنوعة ومتممة عبر عدة دول</li> <li>القدرة على العمل مع تحديثات سحابية حديثة وذكاء اصطناعي وأطر هندسة في بيئة معقدة ومتطورة</li> </ul> <h4>المهارات التي ستتعلمها</h4> <ul> <li>حوكمة متقدمة لبناء تطبيقات المؤسسة على نطاق واسع</li> <li>الدمج العملي لتقنيات الذكاء الاصطناعي ضمن المنصات الأساسية للأعمال</li> <li>التوافق الاستراتيجي بين الأعمال والتكنولوجيا ضمن نموذج الخدمات المشتركة العالمي</li> <li>التعاون والتأثير عبر الأسواق ضمن هيكل مصفوفي</li> </ul> <h4>التزام VOIS كصاحب عمل يوفر فرص متساوية</h4> <p>تعترف فودافون بقيمة التنوع وتحتفل بها لبناء قوة عاملة تعكس العملاء والمجتمعات التي تخدمها. لا يتم tolerate أي شكل من أشكال التمييز. وهذا يشمل، على سبيل المثال لا الحصر، التمييز بناءً على العرق، اللون، العمر، حالة المحارب القديم، الحمل، الأمومة أو حالة الوالدين، الإثنية، الإعاقة، الدين أو الاعتقاد، الانتماء السياسي، عضوية النقابة، الجنسية، الأصل السكاني، الوضع الأصلي، الوضع الطبي، حالة HIV، التنوع العصبي، الأصل الاجتماعي، الخلفية الثقافية، الحالة الزوجية أو الشراكة المدنية، أو الخلفية الاقتصادية الاجتماعية.</p> <h4>انضم إلينا</h4> <p>في فودافون، نعمل جاهدين لبناء مستقبل أفضل. عالم أكثر اتصالاً وشمولاً واستدامة. كمجتمع عالمي ديناميكي، روحنا البشرية، مع التكنولوجيا، هي التي تمكّننا من تحقيق ذلك.</p> <p>نتحدى ونبتكر من أجل ربط الناس والأعمال والمجتمعات في جميع أنحاء العالم. رضا عملائنا وكسب ولائهم يدفعنا، ونحن نجري التجارب ونتعلم بسرعة وننجزها معاً.</p> <p>معنا، يمكنك أن تكون على طبيعتك وتنتمي وتشارك الإلهام وتحتضن الفرص الجديدة وتزدهر وتحقق فرقاً حقيقياً.</p> <h4>تنبيه</h4> <p>قدِّم طلبك لوظائف فودافون فقط من خلال موقع فودافون Careers الرسمي لتجنب الاحتيال والتنمر الوظيفي.</p></p><p></p>

<p><h4>من نحن</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> الذراع الاستراتيجي لشركة Vodafone Group Plc، يخلق قيمة للعملاء من خلال تقديم حلول ذكية عبر المواهب والتكنولوجيا والتحول.</p> <p>بوصفنا أكبر منظمة خدمات مشتركة في صناعة الاتصالات العالمية مع 30,000 موظف بدوام كامل، فإن محفظة حلولنا وخدماتنا من الجيل التالي مصممة بالشراكة مع العملاء عبر مجموعة Vodafone، والأسواق المحلية، وأسواق الشركاء لتبسيط ودفع النمو. مع شريكنا الاستراتيجي Accenture، نعمل جنباً إلى جنب مع عملاء Vodafone، وشركات الاتصالات والتكنولوجيا الأخرى لدفع التحول، ومواجهة تحديات صناعتنا والتأكد من استمرارنا في الملاءمة والمرونة. هذا الشراكة نموذج فريد من نوعه في الصناعة يجمع بين أقوى القدرات الداخلية والقدرات الخارجية.</p> <p>نحن نعمل مع عملاء في 28 دولة من 10 مواقع لـ VOIS: ألبانيا، مصر، المجر، الهند، رومانيا، إسبانيا، تركيا، المملكة المتحدة، ألمانيا، أيرلندا، ومع شبكة فرق في جمهورية التشيك، إيطاليا، اليونان، والبرتغال.</p> <h4>عن هذا الدور</h4> <p>نحن نبحث عن مهندس دعم عمليات تقنية معلومات لتقديم الدعم الفني من الدرجة الأولى ضمن وظيفة مصنع الويب، دعم خدمات Vodafone Germany. يركز هذا الدور على إدارة الحوادث والطلبات عبر خدمات الويب المؤسسية والمستهلكة، والتأكد من حل المشكلات بكفاءة أو تصعيدها بشكل مناسب. العمل في بيئة وردية/دورية طوال 24 ساعة، يلعب دوراً محورياً في الحفاظ على جودة الخدمة، والالتزام باتفاقيات مستوى الخدمة، وتقديم تجربة إيجابية للعملاء باللغتين الألمانية والإنجليزية.</p> <h4>ما ستقوم به</h4> <ul> <li>استلام وتسجيل ومراقبة وحل الحوادث والطلبات عبر أنظمة التذاكر والهاتف والبريد الإلكتروني.</li> <li>تشخيص المشكلات التقنية عبر تطبيقات الويب وأنظمة التشغيل والأجهزة الطرفية، وتقديم الحلول من المرة الأولى قدر الإمكان.</li> <li>تصعيد الحوادث إلى الدعم من المستوى الثاني أو الشركاء الخارجيين وفقاً للعمليات المحددة وSLA.</li> <li>إبقاء العملاء على اطلاع بالتقدم والتحديثات والحلول حتى الإغلاق.</li> <li>إثراء التذاكر بتفاصيل تقنية دقيقة والمساهمة بمعرفة قيمة في قاعدة المعرفة.</li> <li>مراقبة طوابير الحوادث لضمان الامتثال لأهداف SLA وOLA، بما في ذلك التصعيد والتنبيه عند الحاجة.</li> <li>دعم أنشطة إدارة المشكلة، بما في ذلك تحليل السبب الجذري وتنسيق تذاكر المشكلة.</li> <li>المشاركة في أنشطة إدارة التغيير بما يتوافق مع عمليات التغيير والجداول الزمنية المتفق عليها.</li> <li>العمل بتعاون مع فرق الدعم العالمية، الأقسام التقنية، ومزودي الخدمة.</li> <li>العمل في مناوبة وتدوير نوبات الاستدعاء لدعم توافر الخدمة على مدار 24/7.</li> </ul> <h4>من أنت</h4> <ul> <li>شخص لديه 3–6 سنوات من الخبرة في تكنولوجيا المعلومات أو الدعم الفني، ويفضل ضمن مركز دعم أو بيئة عمليات.</li> <li>متمكن في الكتابة والتحدث بالألمانية والإنجليزية، مع الثقة في التوثيق والتواصل الفني.</li> <li>إلمام بأنظمة تشغيل متعددة (مايكروسوفت، لينكس/يونكس) وتقنيات ويب أساسية مثل HTML وجافاسكريبت.</li> <li>معرفة بأساسيات الشبكات وممارسات ITIL (ميزة إضافية).</li> <li>مُحلل مشكلات منظم مع مهارات تحري فنية وتحليلية قوية.</li> <li>مرن للعمل في بيئة سريعة الحركة وعالمية ومركزة على العميل.</li> <li>مستعد للعمل في نوبات والمشاركة في جولات الاستدعاء.</li> </ul> <h4>غير مناسب تماماً؟</h4> <p>هل لديك قلق من أنك قد لا تستوفي كل متطلب؟ تشارك Vodafone التزامها بخلق بيئة عمل شاملة حيث يمكن للجميع الازدهار. إذا كنت متحمساً لهذا الدور لكن خبرتك لا تتماشى تماماً مع كل جانب من الوصف الوظيفي، فادْرُك التقديم. قد تكون المرشح المناسب لهذا المنصب أو لفرصة أخرى، وستدعمك فرق التوظيف في استكشاف أين تتناسب مهاراتك بشكل أفضل.</p> <h4>ما الفائدة لك</h4> <ul> <li>التعرض لأسواق Vodafone الدولية ومنصات الويب على نطاق مؤسسي.</li> <li>خبرة عملية في عمليات IT، وإدارة الحوادث، والمشكلات، والتغييرات.</li> <li>فرص للتعاون مع فرق عالمية وشركاء تكنولوجيا متنوعين.</li> <li>بيئة منظمة تدعم التعلم المستمر وتطوير المهارات.</li> </ul> <h4>المهارات التي ستتعلمها</h4> <ul> <li>إدارة متقدمة للحوادث وطلبات الخدمة ضمن بيئات مدفوعة بـ SLA.</li> <li>التطبيق العملي لعمليات ITIL في سيناريوهات تشغيلية حقيقية.</li> <li>تحسين التَّشخيص عبر تقنيات الويب، وأنظمة التشغيل، والشبكات.</li> <li>مهارات اتصال مهنية في سياق متعدد اللغات مع العملاء.</li> </ul> <h4>التزام صاحب العمل VOIS بمبدأ تكافؤ الفرص</h4> <p>تعترف Vodafone بقيمة التنوع وتحتفل بها في بناء قوة عاملة تعكس العملاء والمجتمعات التي نخدمها. لا يُسمح بأي شكل من أشكال التمييز. وهذا يشمل، ولكن لا يقتصر على، التمييز بناءً على العِرق، اللون، العمر، وضع المحاربين القدامى، هوية الجنس، تعبير الجنس، التوجه الجنسي، الحمل أو وضع الأمومة أو الوالدين، الإثنية، الإعاقة، الدين أو المعتقد، الانتماء السياسي، عضوية نقابة، الجنسية، الجنسية، وضع السكان الأصليين، الحالة الطبية، فيروس HIV، التنوع العصبي، الأصل الاجتماعي، الخلفية الثقافية، الحالة الاجتماعية أو المدنية أو الخلفية الاجتماعية-اقتصادية.</p> <h4>انضم إلينا</h4> <p>في Vodafone، نعمل جاهدين لبناء مستقبل أفضل. عالم أكثر اتصالاً وشمولاً واستدامة. كمجتمع عالمي ديناميكي، هو روحنا الإنسانية، مع التكنولوجيا، التي تمكّننا من تحقيق ذلك.</p> <p>نتحدى ونبتكر من أجل ربط الناس والشركات والمجتمعات حول العالم. يسعد عملائنا وكسب ولائهم يحفزنا، ونختبر ونتعلم بسرعة وننجز الأمر معًا.</p> <p>معنا، يمكنك أن تكون نفسك وتنتمي حقًا، وتشارك الإلهام وتستفيد من فرص جديدة وتزدهر وتحدث فرقاً حقيقياً.</p> <h4>تنبيه</h4> <p>قدِّم لوظائف Vodafone فقط من خلال القنوات الرسمية لتجنب عمليات الاحتيال والخداع الوظيفي.</p>

Company Description Resolve provides comprehensive network solutions tailored to organizations ranging from small startups to large corporations. The company focuses on supporting businesses that do not have dedicated IT staff, offering reliable expertise to optimize and maintain their networks. Resolve’s mission is to bridge the technology gap for its clients, ensuring stable, secure, and efficient IT infrastructure. Team members collaborate closely with customers to deliver practical solutions and ongoing support that enable businesses to focus on their core operations. Working at Resolve offers the opportunity to make a direct impact on clients’ daily productivity and long-term growth. Role Description The Information Technology Support Specialist is a full-time hybrid role based in New Cairo, with some flexibility for work from home. The specialist will provide day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include responding to help desk tickets, setting up and configuring desktop computers and related peripherals, and supporting operating systems and common business applications. The role involves monitoring system performance, documenting incidents and resolutions, and escalating complex issues when necessary. The specialist will also assist with routine maintenance, updates, and user training to ensure a stable and secure IT environment. Qualifications Strong Technical Support and Help Desk Support skills for handling user inquiries and service requests. Proficient Troubleshooting abilities for resolving hardware, software, and network problems efficiently. Hands-on experience with Desktop Computers, including installation, configuration, and maintenance. Solid foundation in Information Technology concepts, systems, and basic networking. Effective communication and customer service skills, with the ability to explain technical issues clearly. Ability to prioritize tasks, manage time, and work independently in a hybrid environment. Experience with ticketing systems and documentation of support activities. Relevant IT certifications (e.g., Comp TIA A+, Network+) or a degree/diploma in IT, Computer Science, or a related field are beneficial.

Premier Group is seeking a Group IT Manager to spearhead strategic IT management across all PG companies. Reporting directly to the CEO, this pivotal role involves aligning technology endeavors with business objectives, consolidating IT applications, fortifying infrastructure and security, and fostering innovation throughout the organization. The ideal candidate is a forward-thinking leader with robust technical acumen and a successful track record in overseeing cross-functional IT teams.<br>Key Responsibilities Develop and execute a comprehensive Group IT strategy aligned with Premier Group’s overall business goals. Provide strategic leadership and governance of IT functions across all PG companies. Lead the consolidation and optimization of IT applications, systems, and platforms to improve efficiency and reduce complexity. Oversee the design, implementation, and maintenance of robust IT infrastructure, ensuring reliability, scalability, and performance. Ensure strong cybersecurity, data protection, and risk management practices across the organization. Drive the adoption of cloud technologies and enterprise systems to support growth and innovation. Manage IT budgets, vendor relationships, and service providers to deliver cost-effective solutions. Build, mentor, and lead high-performing cross-functional IT teams, fostering collaboration and continuous improvement. Act as a key advisor to executive leadership and stakeholders on technology trends, risks, and opportunities. Promote innovation and digital transformation initiatives that enhance operational efficiency and competitive advantage.<br>Qualifications & Experience:Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field. Minimum of 15 years of progressive IT leadership experience, particularly in a multi-company or group setting. Demonstrated expertise in IT strategy, infrastructure enhancement, and application integration. Proficiency in cybersecurity, cloud technologies, and enterprise systems. Strong capabilities in leadership, communication, and stakeholder engagement.