وظائف Active Directory - القاهرة مصر

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Team Lead will act as a primary technical escalation point for the client base, handling complex infrastructure and support issues. The role requires deep expertise across Windows Server, networking, Microsoft 365, RMM platforms, and IT infrastructure.<br>Key Responsibilities Serve as the primary point of escalation for technical issues across the client base. Design, deploy, and maintain Windows Server environments. Administer Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Manage and troubleshoot network infrastructure including firewalls, switches, VLANs, and VPNs. Administer and support Microsoft 365 environments including Exchange Online, Teams, Share Point, One Drive, Intune, and Entra ID. Manage backup and disaster recovery solutions. Proactively monitor client environments using RMM platforms and resolve issues before they become outages. Maintain thorough documentation of systems, configurations, and procedures. Communicate directly with business clients in a professional and confident manner.<br><br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 10 years of IT support/infrastructure experience. Previous experience in a Managed Service Provider environment. Strong experience supporting business clients. Strong independent working capability. Ability to manage competing priorities without day-to-day supervision. Strong client communication and relationship management. Strong troubleshooting and analytical mindset. Deep expertise in Windows Server administration. Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Strong networking knowledge including firewall management, switch configuration and stacking, VLANs, and VPNs. Advanced Microsoft 365 administration. Experience with RMM platforms. Backup and disaster recovery. Strong documentation capabilities. Windows Server. Microsoft 365 / Entra ID. Active Directory. Networking and firewall platforms. RMM platforms. Backup and disaster recovery solutions. Excellent English, written and verbal. Ability to work independently and manage competing priorities. Ability to act as a senior escalation point. Ability to communicate directly with US-based clients. Ability to troubleshoot complex infrastructure issues. Availability to work Chicago business hours and participate in after-hours on-call rotation.

About the Role We are looking for a highly skilled Senior Microsoft Identity Engineer to join our team and support enterprise identity, access management, and cloud security services across global environments. In this role, you will be responsible for managing and supporting Microsoft Entra ID, Active Directory, Entra Connect, and Office 365 services while ensuring high availability, security, and operational excellence. You will play a key role in maintaining identity infrastructure, troubleshooting complex technical issues, supporting cloud transformation initiatives, and driving continuous service improvements. The ideal candidate is a hands-on technical expert with strong problem-solving skills, a customer-focused mindset, and experience working in enterprise or managed services environments.<br>Job Responsibilities Administer and support Microsoft Entra ID (Azure AD), Active Directory, Entra Connect, and Microsoft 365 environments. Manage and maintain hybrid identity solutions across cloud and on-premises infrastructure. Configure, support, and troubleshoot Active Directory Domain Controllers, Group Policies (GPOs), and Windows Server environments. Implement and maintain identity and access management (IAM) solutions, including user lifecycle management, access provisioning, and authentication services. Configure and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and other identity security controls. Monitor, maintain, and improve the security posture of identity and cloud environments. Troubleshoot and resolve complex issues related to Active Directory, DNS, LDAP, Azure services, and load balancing technologies. Perform performance analysis, capacity planning, and configuration management activities. Ensure compliance with operational procedures, security standards, and service management processes. Maintain end-to-end ownership of supported services and ensure agreed service levels (SLAs) are consistently achieved. Deliver project tasks and operational activities on time and with high quality. Develop and maintain technical documentation, operational procedures, and knowledge base articles. Collaborate with infrastructure, cloud, and security teams to implement best practices and continuous improvement initiatives. Conduct root cause analysis for recurring incidents and implement preventive measures. Contribute to automation and operational efficiency improvements where applicable. Job Requirements Bachelor's degree in computer science, Information Technology, Engineering, or a related field.3–5+ years of hands-on experience supporting Microsoft Entra ID and Azure Security environments. Strong hands-on experience with:Microsoft Entra ID (Azure AD) Active Directory Entra Connect (Azure AD Connect) Windows Server Administration Group Policy Management (GPO) Microsoft 365 Administration Solid experience with Azure cloud platforms and hybrid identity solutions. Hands-on experience configuring and managing Active Directory Domain Controllers. Good knowledge of DNS, LDAP, and Load Balancing technologies. Strong understanding of Identity and Access Management (IAM) concepts and user lifecycle management. Experience implementing and supporting security controls within enterprise environments. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication, collaboration, and stakeholder management skills. Ability to work independently and manage complex technical challenges. Preferred Qualifications Experience with Conditional Access, MFA, SSO, Identity Governance, or Privileged Identity Management (PIM). Knowledge of Power Shell scripting and automation. Familiarity with ITIL processes and/or Agile methodologies. Microsoft certifications related to Azure, Entra ID, Security, or Microsoft 365. Experience working within enterprise-scale or managed services environments. Key Competencies Customer-focused mindset Strong ownership and accountability Ability to work in fast-paced environments Excellent organizational and time management skills Continuous learning mindset Strong attention to detail and security best practices

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <br> <br> <br> <strong>Key Responsibilities:</strong> <ul> <li>Provide first/second level contact and problem resolution for customer issues.</li> <li>Work with Third Party Vendors to remediate complex AV issues as needed.</li> <li>Provide timely communication on issue status and resolution.</li> <li>Maintain ticket updates for all reported incidents.</li> <li>Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li> <li>Should have basic knowledge of Mac operating system, to support Apple pc users.</li> <li>Install, upgrade, support and troubleshoot for printers, computer hardware.</li> <li>Performs general preventative maintenance tasks on computers, laptops, printers.</li> <li>Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li> <li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li> </ul> Requirements<br> <ul> <li> Bachelor Degree or equivalent in Computer Science or related field.</li> <li> Minimum of 18 months years of IT experience.</li> <li>Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.</li> <li>Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.</li> <li>Proven analytical, troubleshooting and problem- solving skills.</li> <li>Proven ability to multi-task, effectively determine priorities and meet SLA s.</li> <li>Excellent communication relationship-building and internal customer service skills</li> <li>Adaptable and flexible in a fast-changing industry and work environment.</li> </ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Bachelor Degree or equivalent in Computer Science or related field. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem- solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills Adaptable and flexible in a fast-changing industry and work environment.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><div> <b>WE RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</b> <br> </div> <div> <br> </div> <div> Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.<span> <br> </span></div> <ul> <li>Client in 190+ countries<br> </li> <li>6000+ Engineers<br> </li> <li>200+ Enterprise Clients<br> </li> </ul> <div> We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br> </div> <div> <br> </div> <div> <b>Key Responsibilities:</b> <br> </div> <ul> <li>Install and maintain desktop hardware/software (Windows, Office 365)<br> </li> <li>Troubleshoot issues via helpdesk ticketing systems<br> </li> <li>Manage user accounts in Active Directory<br> </li> <li>Support mobile devices (iOS/Android)<br> </li> <li>Ensure security with anti-virus and encryption tools<br> </li> </ul> <div> <br> </div> <br> Requirements <br> <ul> <li> <span>Bachelor's in Computer Science or related field <br> </span></li> <li>CompTIA A+ or MCP certification preferred<br> </li> <li>Experience with Windows, Active Directory, and hardware troubleshooting<br> </li> <li>Strong problem-solving and customer service skills<br> </li> <li>Professional and willing to learn<br> </li> </ul> <div> <br> </div> <br> Benefits <br> <div> <b>Why Join Us?</b> <br> </div> <div> <br> </div> <div> At Excis, your work matters. You ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<br> </div> <div> <br> </div> <div> Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!<br> </div> <div> <br> </div> <br></div></section>

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Specialist will act as the first point of contact for incoming IT support requests. The role focuses on ticket triage, basic troubleshooting, accurate documentation, and timely escalation of issues to the Senior.<br>Key Responsibilities Serve as the first point of contact for incoming IT support tickets. Triage and categorize tickets based on priority and impact. Resolve basic technical issues independently and efficiently. Troubleshoot Windows 11 and common end-user issues. Provide basic Microsoft 365 support. Perform basic Active Directory user administration. Troubleshoot basic networking issues. Escalate advanced technical issues to Tier 2 with clear and detailed notes. Communicate ticket status and updates to clients in a professional and timely manner.<br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 3 years of relevant IT support experience. Experience working within a Managed Service Provider environment is preferred. Strong communication and active listening. Working knowledge of Windows 11. Familiarity with Microsoft 365 fundamentals. Basic Active Directory knowledge. Basic networking concepts. IT troubleshooting and ticket management. Windows 11. Microsoft 365. Active Directory. Helpdesk/ticketing systems. Excellent English, written and verbal. Ability to prioritize and triage incoming tickets. Ability to troubleshoot basic technical issues independently. Ability to communicate clearly with clients. Ability to learn and develop technical skills. Availability to work Chicago business hours and participate in after-hours on-call rotation.

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

Install, configure, and troubleshoot Windows operating systems and business applications. Manage user accounts, permissions, and group policies in Active Directory. Manage day-to-day operations of servers, networks, and storage systems. Track, manage, and audit all hardware and software assets (ITAM) across the organization. Execute qualification activities for infrastructure components per GXP and GAMP 5 standards. Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours. Implement infrastructure security measures, network segmentation, and patch management. Ensure 100% completion of scheduled backups and participate in disaster recovery drills. Support network connectivity, printers, shared folders, and corporate applications. Monitor and maintain IT infrastructure, including servers and network devices. Perform routine system maintenance, updates, and patch management. Assist in backup and restore operations and verify backup success. Install and support endpoint security solutions (e.g., antivirus/EDR). Document incidents, solutions, and standard operating procedures (SOPs). Escalate complex technical issues to senior IT staff when required. Ensure compliance with IT security policies and company standards. Participate in IT projects, deployments, and infrastructure upgrades. Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite). Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.<br>Qualifications, experience and skills required Bachelor’s degree in computer science, Information Technology, or a related field. Years of experience in IT Support or System Administration (2–4 years). Good knowledge of Windows 10/11 and Windows Server. Basic understanding of Active Directory, DNS, DHCP, and Group Policy. Basic networking knowledge (TCP/IP, VLANs, Routing, Switching). Familiarity with Microsoft 365 and Outlook. Experience with troubleshooting hardware, software, and printer issues. Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage. Basic understanding of backup solutions and cybersecurity concepts is a plus. Strong problem-solving and analytical skills. Good communication skills and customer-oriented attitude. Ability to work independently and as part of a team. Good command of written and spoken English.

Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the Service Now ecosystem. The ideal candidate will possess strong expertise in Service Now integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.<br><br>Key Responsibilities:<br><br> Design, implement, and maintain integrations between Service Now and external systems. Install, configure, upgrade, and troubleshoot Service Now MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, Open ID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support Service Now Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with Service Now MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as Java Script, Power Shell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. <br><br>Preferred Qualifications:<br><br> Service Now Certified System Administrator (CSA). Experience with Service Now Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with Dev Ops and CI/CD practices. Experience working in Agile/Scrum environments. <br><br>Key Skills:<br><br> Service Now MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, Open ID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis Service Now Discovery & Orchestration

Cloud Solution Architect (CSA) – Exchange Server & Exchange Online<br>Location: Egypt Language: Arabic and English Role Overview The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.<br>Key Responsibilities• Solution Architecture & Designo Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.o Integrate Exchange with Microsoft 365 services (Teams, Share Point, One Drive) and Azure Active Directory.o Ensure security, compliance, and resiliency in all designs.• Deployment & Optimizationo Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.o Implement retention policies, compliance configurations, and disaster recovery strategies.o Optimize performance and troubleshoot complex messaging issues.• Customer Engagemento Conduct technical workshops, proof-of-concepts, and readiness sessions.o Act as a trusted advisor to technical and business stakeholders.o Align solutions with customer success plans and modernization goals.• Governance & Automationo Implement governance for Exchange Online and hybrid environments.o Use Power Shell scripting and Graph API for automation and management tasks.<br>Required Skills• Deep knowledge of Exchange Server architecture, administration, and migration.• Proficiency in Exchange Online configuration and hybrid deployment.• Strong understanding of Active Directory, Azure AD, and networking fundamentals.• Advanced troubleshooting and performance tuning skills.<br>Preferred Qualifications• 5+ years in customer-facing roles involving enterprise messaging systems.• Experience with compliance solutions and email retention policies.• Familiarity with Microsoft 365 usage reporting and optimization.• Relevant certifications in Exchange and Microsoft technologies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Cloud Solution Architect (CSA) Exchange Server &amp; Exchange Online<br>________________________________________<br>Role Overview<br>The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.<br>________________________________________<br>Key Responsibilities<br> Solution Architecture &amp; Design<br>o Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.<br>o Integrate Exchange with Microsoft 365 services (Teams, SharePoint, OneDrive) and Azure Active Directory.<br>o Ensure security, compliance, and resiliency in all designs.<br> Deployment &amp; Optimization<br>o Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.<br>o Implement retention policies, compliance configurations, and disaster recovery strategies.<br>o Optimize performance and troubleshoot complex messaging issues.<br> Customer Engagement<br>o Conduct technical workshops, proof-of-concepts, and readiness sessions.<br>o Act as a trusted advisor to technical and business stakeholders.<br>o Align solutions with customer success plans and modernization goals.<br> Governance &amp; Automation<br>o Implement governance for Exchange Online and hybrid environments.<br>o Use PowerShell scripting and Graph API for automation and management tasks.<br>________________________________________<br>Required Skills<br> Deep knowledge of Exchange Server architecture, administration, and migration.<br> Proficiency in Exchange Online configuration and hybrid deployment.<br> Strong understanding of Active Directory, Azure AD, and networking fundamentals.<br> Advanced troubleshooting and performance tuning skills.<br>________________________________________<br>Preferred Qualifications<br> 5+ years in customer-facing roles involving enterprise messaging systems.<br> Experience with compliance solutions and email retention policies.<br> Familiarity with Microsoft 365 usage reporting and optimization.<br> Relevant certifications in Exchange and Microsoft technologies.</p>",</div></section>

EYouth is looking for IT Team Leader to Lead the company's IT operations, infrastructure, Microsoft 365 environment,cybersecurity, and networking while ensuring reliable day-to-day IT support andcontinuous improvement. Key Responsibilities• Lead and supervise the IT Specialist and review completed work.• Manage Fortinet firewalls, VPNs, SD-WAN, routing, switching, VLANs, Wi-Fi, andnetwork security.• Administer Microsoft 365 (Exchange Online, Entra ID, Teams, Share Point, One Drive,Intune preferred, Security & Compliance).• Manage Windows Server, Active Directory, DNS, DHCP, endpoint management,backups, patching, and disaster recovery.• Monitor infrastructure performance and ensure business continuity.• Define IT standards, documentation, and SOPs.• Handle escalated technical issues and vendor management.• Lead IT infrastructure and automation projects.• Implement cybersecurity best practices and monitor security incidents.• Prepare weekly status reports, risks, and improvement plans. Requirements• Bachelor's degree in Computer Science, Information Technology, or related field.• 4–6 years of experience in IT Infrastructure / System Administration.• Strong hands-on experience with Fortinet solutions.• Expert knowledge of Microsoft 365 Administration.• Strong networking knowledge (TCP/IP, Routing, Switching, VLANs, VPN, Wi-Fi).• Experience with Windows Server and Active Directory.• Experience with virtualization (Hyper-V or VMware) is preferred.• Knowledge of cybersecurity and backup solutions.• Excellent troubleshooting, documentation, and communication skills.• Previous experience mentoring or leading junior IT staff is preferred. Preferred Certifications Fortinet NSE/FCPMicrosoft Certified (MS-102, AZ-104 or equivalent) ITIL Foundation CCNA (preferred).<br>Apply now using the above application or send your CV to Nourhan. Elbaz@eyouthlearning.com

Teleperformance is Hiring: IT Service Desk IIAre you an IT professional with experience in technical support and service desk operations? Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment. What You'll Do:• Provide first-line IT support via phone and email• Troubleshoot hardware, software, and system issues• Manage incidents and service requests through the ticketing system• Support end users with account access, password resets, and desktop applications• Administer Active Directory user accounts and security groups• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium• Escalate complex technical issues when needed• Ensure SLA compliance and maintain accurate documentation What We're Looking For:• Experience with enterprise IT environments and ticketing systems• Strong knowledge of Windows Operating Systems and desktop support• 2–5 years of experience in an IT Service Desk or IT Support role• English level: B1 or above• Hands-on experience with Active Directory administration• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium• Bachelor's degree in Computer Science, Information Technology, or a related field• ITIL knowledge or certifications such as Comp TIA A+, Network+, Microsoft, or CCNA are a plus• Strong troubleshooting, communication, and problem-solving skills What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Hybrid work model• Career growth and development opportunities If you're ready to grow your IT career with a global leader, we'd love to hear from you.

????Freelancing opportunity – Wintel System Administrator – 2‑year contract???? - Remote - EMEA<br>Duties and responsibilities:<br>Infrastructure management: administer and maintain Windows Server Infrastructure across multi-national environments & manage Active Directory, Group Policy Objects (GPOs), DNS, DHCP and Certificate Services Troubleshooting & Support: investigate and resolve complex issues related to server performance, security and services in Windows environments & provide L3 support for escalated incidents Documentation: create and maintain detailed runbooks, operational procedures and technical documentation Virtualization: Support VMware v Sphere / ESXi environments including v Center administration (clusters, HA, DRS, storage policies, templates, snapshots) Automation & Scripting: Develop and maintain automation scripts using Powershell, Bash and Python to streamline system and virtualization tasks & utilize tools like Ansible for configuration management and task automation across environments<br>Requirements:<br>Minimum of 5 years of hands-on experience managing Windows Server infrastructure in enterprise environments Good understanding of English – spoken and written;Proven ability in documenting operational procedures, creating runbooks, and maintaining internal knowledge bases Solid background in Windows Server administration, including configuration and maintenance Strong troubleshooting skills in enterprise Windows environments, covering performance, security, and service-related issues Advanced knowledge of Active Directory (AD), Group Policy Objects (GPOs), DNS, DHCP, and Certificate Services Basic proficiency in VMware v Sphere/ESXi administration, configuration, and troubleshooting, including VMware v Center (clusters, HA, DRS, storage policies, templates, snapshots) Familiarity with Nutanix Prism Central / Element and AHV hypervisor (including N2C) Experience using Power Shell, Bash, and Python for automation of virtualization tasks (e.g., via Ansible) Working knowledge of backup tools for virtual environments, such as Commvault and Networker

We are seeking a proactive and customer-focused IT Service Desk II professional to provide technical support and ensure efficient operation of IT services across the organization. The ideal candidate will serve as a key point of contact for end users, handling incidents, service requests, troubleshooting, and system administration activities while ensuring a high level of customer satisfaction and adherence to service level agreements (SLAs). This role requires strong technical knowledge in desktop support, Active Directory administration, Microsoft technologies, and IT service management processes within an enterprise environment.<br><br>Key Responsibilities:<br>IT Service Desk & End-User Support Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing systems. Provide timely and effective support for hardware, software, desktop, and system-related issues. Perform remote troubleshooting using diagnostic tools and structured problem-solving techniques. Guide users through issue resolution processes and provide clear technical instructions. Escalate unresolved or complex issues to the appropriate support teams while ensuring proper follow-up. Support users with account access, password resets, authentication, and permission-related requests. Deliver excellent customer service and maintain strong communication throughout the support lifecycle.<br><br>Incident & Request Management Manage incidents, service requests, and problem tickets within the IT Service Management (ITSM) system. Ensure incidents and requests are resolved within agreed SLAs and organizational standards. Create, update, and maintain accurate ticket documentation including troubleshooting steps, resolutions, and follow-up actions. Monitor ticket queues and follow up on pending requests to ensure timely closure and customer satisfaction. Identify recurring technical issues and recommend process or system improvements. Maintain and contribute to the internal knowledge base and support documentation.<br><br>System Administration & Technical Support Administer and support Active Directory user accounts, security groups, and organizational units (OUs). Apply and maintain Group Policies (GPOs) to enforce system configurations and security standards. Support Microsoft 365 services, Azure Entra ID, Intune, and endpoint management solutions. Assist in maintaining endpoint security and system compliance using tools such as Tanium. Support desktop operating systems, software installations, system configurations, and peripheral devices. Perform testing and validation of implemented fixes prior to ticket closure.<br><br>Required Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience in an IT Service Desk, Help Desk, or IT Support environment. Strong knowledge of Windows Operating Systems and desktop support. Hands-on experience with Active Directory administration and Group Policies. Familiarity with IT ticketing systems and ITSM processes. Strong troubleshooting, analytical, and problem-solving skills. Good communication and customer service skills with the ability to support end users effectively. English proficiency at B1 level or higher.<br><br>Preferred Qualifications (Experience with):Microsoft 365Azure Entra IDMicrosoft Intune Tanium Familiarity with ITIL principles and incident management best practices. Experience working within enterprise IT environments. Relevant certifications are considered a plus, including:Comp TIA A+Comp TIA Network+Microsoft Certifications CCNA

We are looking for a skilled Desktop Support Technician to deliver on-site IT support at our client’s facility in Cairo. You will serve as the primary contact for end-user technical issues, ensuring high availability and performance of desktop systems and services.<br>Location: Cairo, Egypt – Al Salam First, Berket an Nasr, Cairo Governorate (On-site at a multinational pharmaceutical client site)<br>Employment Type: Full-Time, Directly Employed<br>Key Responsibilities:Install, configure, and troubleshoot Windows 7–10, MS Office 365, and PC hardware. Manage user accounts, devices, and policies via Active Directory and GPOs. Support mobile devices (i OS/Android) and enterprise encryption solutions. Log, track, and resolve helpdesk tickets within agreed SLAs. Provide clear communication and professional customer service to all users. Be available for off-hours or weekend support during projects or emergencies.<br>Requirements:Bachelor’s degree in Computer Science, IT, or a related field. Certifications: Comp TIA A+, MCP (or equivalent).1–3 years of experience in desktop support or similar role. Strong analytical, troubleshooting, and prioritization skills. English proficiency at B2 level or higher.<br>Additional Information:This is an urgent opening – we are ready to finalize the process within 2 weeks, so candidates who are immediately available are strongly encouraged to apply.<br>Join our friendly and cooperative team in Egypt! If you're ready for a new challenge, we'd love to hear from you – apply now.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Infrastructure Manager"<br>Job purpose:The Infrastructure Manager is responsible for designing, implementing, and maintaining the organization's IT infrastructure across on-premises and cloud environments. The role ensures high availability, performance, security, and scalability of systems including cloud platforms, virtualization, operating systems, and directory services. The position requires strong expertise in hybrid cloud infrastructure, system administration, and automation.<br>Responsibilities:<br>Infrastructure Management Design, deploy, and manage hybrid infrastructure environments integrating on‑premises systems with cloud platforms such as AWS and AWS Outposts. Maintain high availability, performance, and scalability of infrastructure platforms. Manage datacenter infrastructure including compute, storage, networking, and virtualization platforms.<br>Cloud & Hybrid Environment Administer and optimize AWS services and AWS Outposts environments. Implement infrastructure best practices including automation, monitoring, and cost optimization. Ensure seamless integration between cloud and on‑prem infrastructure.<br>Virtualization & Platform Management Manage and maintain Nutanix hyperconverged infrastructure environments. Monitor system performance and ensure optimal utilization of resources.<br>Systems Administration Manage Windows and Linux server environments including Ubuntu and RHEL. Administer Active Directory including user management, group policies, authentication, and directory services.<br>High Availability & Clustering Design, configure, and maintain MSCS (Microsoft Cluster Service) clustering environments. Ensure business continuity through proper redundancy, failover, and disaster recovery planning.<br>Automation & Scripting Develop and maintain automation scripts using Shell scripting for system administration tasks. Automate routine infrastructure operations to improve efficiency and reduce manual intervention.<br>Security & Compliance Implement infrastructure security policies and ensure compliance with organizational and regulatory standards. Perform patch management, vulnerability management, and system hardening.<br>Monitoring & Troubleshooting Monitor infrastructure health, performance, and availability. Troubleshoot complex infrastructure issues and implement root cause analysis.<br>Team Leadership & Collaboration Lead and mentor system administrators and infrastructure engineers. Work closely with network, security, and application teams to ensure reliable service delivery. Manage infrastructure projects and coordinate with vendors and stakeholders.<br>Qualifications:<br>Bachelor’s degree in computer science, Information Technology, or a related field.7–10+ years of experience in infrastructure engineering or system administration. Proven experience managing hybrid cloud and on‑premises infrastructure environments.<br>Required Technical Skills Strong expertise in AWS Cloud and AWS Outposts Experience with Nutanix HCI platforms Administration of Active Directory Experience with MSCS Clustering Strong Linux administration (Ubuntu / RHEL) Shell scripting for automation Infrastructure monitoring and troubleshooting Hybrid cloud architecture Preferred Skills AWS certifications (Solutions Architect or Sys Ops Administrator) Experience with infrastructure automation tools Knowledge of disaster recovery and business continuity strategies Experience managing enterprise-scale infrastructure environments<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

The Senior IT Engineer will manage, maintain, and enhance the organization’s IT infrastructure. This role involves advanced system administration, network management, and server virtualization responsibilities. The Senior IT Engineer will also mentor junior staff and play a key role in implementing new technologies and ensuring IT service reliability and security. Key Responsibilities Plan, install, and configure enterprise-level IT infrastructure including servers, networks, and applications. Administer and maintain Windows Server environments (2019 and later). Manage and maintain Active Directory, Group Policies, DNS, DHCP, and file systems. Configure and manage Exchange Server (user creation, mailbox configuration, troubleshooting). Maintain and monitor firewall systems and ensure network security. Manage virtualized environments using VMware ESXi, including host configuration and maintenance. Perform server hardware troubleshooting and preventive maintenance. Deploy and support Linux servers when required. Lead IT projects and assist in system upgrades or migrations. Give IT Support for end users in troubleshooting and issue resolution Install new computers, laptops, and give full support Fix IT issues, including network and end-users issues Prepare and maintain system documentation, reports, and configurations. Evaluate and test new technologies and provide recommendations for improvement. Technical Skills Advanced knowledge of Microsoft server platforms and applications. Strong understanding of VMware ESXi virtualization. Good command of network administration, including firewall, routing, and VPNs. Experience managing Exchange Server environments. Familiar with Linux server administration and troubleshooting. Proficient in chat systems setup and support. Strong hardware and software diagnostic skills. Job Requirements Experience: Minimum 5 years in IT infrastructure or system administration roles. Certification: MCSE required. Knowledge: Deep technical expertise in Windows Server, Active Directory, and virtualization. Skills: Strong leadership, documentation, and project management abilities. Language: Excellent English communication skills (spoken and written). Personal Attributes: Analytical thinker, problem solver, proactive, and able to work under minimal supervision.

<ul><li><p>Provide advanced technical support for IT infrastructure and end users.</p></li><li><p>Troubleshoot and resolve complex issues related to servers, networks, Microsoft 365, endpoint devices, and enterprise IT services.</p></li><li><p>Perform root cause analysis to identify the source of technical incidents and implement effective solutions.</p></li><li><p>Support and administer Windows Server, Active Directory, DNS, DHCP, Group Policy, VMware, and Hyper-V.</p></li><li><p>Configure and troubleshoot network infrastructure, including switches, routers, firewalls, VPNs, and wireless networks.</p></li><li><p>Administer and support ManageEngine solutions (such as Endpoint Central, ServiceDesk Plus, Asset Explorer, ADManager Plus, or other ManageEngine products) including deployment, agent management, software distribution, patch management, inventory management, reporting, and troubleshooting.</p></li><li><p>Monitor system, network, and endpoint health using ManageEngine and other monitoring tools, ensuring proactive issue detection and preventive maintenance.</p></li><li><p>Escalate unresolved infrastructure issues to the appropriate L3 System Engineer or L3 Network Engineer, providing complete troubleshooting documentation and diagnostic findings.</p></li><li><p>Maintain technical documentation, standard operating procedures, and contribute to infrastructure improvement projects.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor’s degree in information technology, Computer Science, or a related field.</strong></p></li><li><p><strong>Minimum 7 years of experience in IT infrastructure, systems administration, network support, and endpoint management.</strong></p></li><li><p><strong>Strong knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, enterprise networking, and ManageEngine administration.</strong></p></li><li><p><strong>Hands-on experience with ManageEngine Endpoint Central and other ManageEngine products is highly preferred.</strong></p></li><li><p><strong>Excellent troubleshooting, analytical, documentation, and communication skills.</strong></p></li><li><p><strong>Relevant certifications such as Microsoft, Cisco, VMware, ITIL, or ManageEngine certifications are considered an advantage.</strong></p></li></ul><p></p>

As a Citrix Administrator/Consultant at Müller's Solutions, you will be responsible for the design, implementation, and management of our Citrix environments. This role requires a deep understanding of Citrix infrastructure and various related technologies to deliver a reliable virtual desktop experience to our users. You will also provide expert guidance and support on all Citrix-related projects and issues, ensuring optimal performance and user satisfaction.<br><br> Key Responsibilities:<br><br>Strong experience in managing, configuring, and troubleshooting Citrix environments (Xen App/Xen Desktop, Citrix Cloud, Citrix Virtual Apps & Desktops) Knowledge of Citrix ADC (Net Scaler) and related load-balancing solutions Manage user profiles, applications, and security policies within the Citrix infrastructure Troubleshoot and resolve Citrix-related issues, providing timely support to end-users Monitor performance and usage statistics, optimizing the environment for efficient resource use Implement and maintain security measures, including access controls and encryption protocols Collaborate with IT teams to integrate Citrix solutions with existing infrastructures Document system configurations, processes, and user guides for knowledge sharing Stay current on Citrix technologies and industry trends, providing recommendations for improvements Expertise in Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V) Knowledge of Citrix ADC (Net Scaler) and related load-balancing solutions Experience in managing Citrix licensing, performing health checks, and ensuring compliance Skilled in planning and executing regular upgrades, patches, and environment optimizations<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field3-5 years of experience in Citrix administration or a related role Strong knowledge of Citrix Virtual Apps and Desktops and Citrix networking products (Net Scaler, ADC) Proficient in Windows Server and Active Directory management Experience with virtualization technologies, particularly relevant to virtual desktop infrastructure (VDI) Solid understanding of networking principles and protocols Relevant Citrix certifications (e.g., CCA-V, CCP-V) are highly desirable<br><br>Preferred Qualifications:<br><br>Experience with Power Shell for automating administrative tasks Knowledge of monitoring tools to ensure performance and availability of Citrix environments Proven ability to work collaboratively in a team environment and communicate effectively with stakeholders Experience in project management and implementation of Citrix solutions in enterprise environments Strong problem-solving skills and attention to detail<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>