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<p><strong>Join Our Dynamic Team as a Customer Service Agent in Gharbia, Egypt!</strong></p><p>Are you passionate about helping people and eager to kickstart your career in a vibrant and supportive environment? We are searching for an enthusiastic and dedicated <strong>Customer Service Agent</strong> to be the voice of our brand and deliver exceptional experiences to our valued customers. This is an incredible opportunity to grow your skills, make a real impact, and thrive in an on-site role within our operations and sales teams.</p><p><strong>What You'll Do:</strong></p><ul><li><strong>Be the First Point of Contact:</strong> Engage with customers across various channels, providing prompt, courteous, and efficient support.</li><li><strong>Solve with Skill:</strong> Listen actively to customer inquiries, diagnose issues, and provide accurate, timely, and effective solutions.</li><li><strong>Educate and Empower:</strong> Guide customers through our products and services, ensuring they have a clear understanding and positive experience.</li><li><strong>Drive Satisfaction:</strong> Go above and beyond to ensure every customer interaction ends with a smile, building lasting relationships and loyalty.</li><li><strong>Collaborate for Success:</strong> Work closely with operations and sales teams to streamline processes and enhance the overall customer journey.</li><li><strong>Identify Opportunities:</strong> Recognize and act on opportunities to introduce relevant products or services, contributing to sales goals.</li></ul><p><strong>Growth Opportunities:</strong></p><p>We believe in nurturing talent! As an Entry Level Customer Service Agent, you'll receive comprehensive training and continuous professional development. This role is a fantastic springboard for advancement within customer service, operations, or even sales and management, offering clear pathways for career progression within our growing organization.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a supportive, energetic, and collaborative team where your contributions are recognized and celebrated. We foster a culture of respect, continuous learning, and mutual success. You'll be part of a diverse group of individuals all working together to achieve common goals and deliver outstanding customer experiences.</p><p><strong>Impact You'll Make:</strong></p><p>Your dedication will directly shape our customers' perception of our brand. By providing empathetic and effective support, you'll not only resolve immediate concerns but also contribute to customer retention, brand reputation, and overall business growth. You are key to our success!</p>

<p>Are you a highly motivated and ambitious individual with a passion for driving results? We are seeking a dynamic <strong>Sales Marketing Executive</strong> to join our vibrant team in <strong>Gharbia, Egypt</strong>! This is an exceptional <strong>on-site</strong> opportunity for an entry-level professional to kickstart a rewarding career, blending the excitement of sales with strategic marketing initiatives. If you're eager to make an immediate impact and grow within a supportive environment, this role is for you!</p><p><strong>About the Role:</strong></p><ul><li><strong>Overview:</strong> As a Sales Marketing Executive, you will be at the forefront of our growth, responsible for both attracting new clients and nurturing existing relationships. You'll play a crucial role in expanding our market presence and achieving ambitious sales targets through innovative marketing approaches.</li><li><strong>Responsibilities:</strong><ul><li>Actively engage in <strong>lead generation</strong> activities to identify and qualify potential customers.</li><li>Develop and execute effective <strong>sales strategies</strong> to meet and exceed challenging <strong>sales targets</strong>.</li><li>Implement diverse <strong>marketing strategies</strong>, including digital campaigns, to enhance brand visibility and drive customer acquisition.</li><li>Build and maintain strong <strong>customer relationship management</strong>, ensuring client satisfaction and fostering long-term partnerships.</li><li>Conduct thorough <strong>market research</strong> to identify new opportunities and stay ahead of industry trends.</li><li>Prepare and deliver compelling sales presentations and proposals.</li><li>Collaborate closely with internal teams to ensure seamless execution of sales and marketing initiatives.</li></ul></li><li><strong>Skills & Technologies:</strong> This role will sharpen your abilities in areas such as <strong>Sales</strong>, <strong>Sales Target achievement</strong>, <strong>Communication</strong>, <strong>Marketing Strategy</strong>, <strong>Lead Generation</strong>, <strong>Customer Relationship Management</strong>, <strong>Negotiation</strong>, <strong>Digital Marketing</strong>, <strong>Time Management</strong>, and <strong>Market Research</strong>. You'll gain hands-on experience utilizing cutting-edge tools and methodologies to drive business success.</li><li><strong>Growth Opportunities:</strong> As an <strong>Entry Level</strong> position, we are committed to your professional development. You'll receive comprehensive training and mentorship, with clear pathways for advancement within our organization. Your hard work and dedication will be recognized and rewarded with opportunities to take on greater responsibilities and leadership roles.</li><li><strong>Team & Culture:</strong> Join a collaborative and energetic team that values innovation, proactive thinking, and mutual support. We foster a culture where creativity thrives, and every team member's contribution is valued, working together to achieve collective success.</li><li><strong>Impact:</strong> Your efforts will directly contribute to our company's expansion and success in the Egyptian market. You will be instrumental in shaping our brand's perception, driving revenue growth, and building a loyal customer base.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Career Level:</strong> This is an exciting <strong>Entry Level</strong> opportunity, perfect for ambitious individuals ready to launch their career.</li><li><strong>Experience:</strong> A minimum of <strong>0-1 years of experience</strong> in sales, marketing, or a related field. Fresh graduates with a strong drive are encouraged to apply!</li><li><strong>Required Skills:</strong><ul><li>Demonstrated aptitude for <strong>Sales</strong> and a strong desire to achieve ambitious <strong>Sales Targets</strong>.</li><li>Excellent verbal and written <strong>Communication</strong> skills, with the ability to articulate ideas clearly and persuasively.</li><li>A foundational understanding of <strong>Marketing Strategy</strong> and an eagerness to learn and implement new approaches.</li><li>Proactive mindset for <strong>Lead Generation</strong> and identifying new business opportunities.</li><li>Strong interpersonal skills for effective <strong>Customer Relationship Management</strong>.</li><li>Basic <strong>Negotiation</strong> abilities, with potential for development.</li><li>Familiarity with <strong>Digital Marketing</strong> concepts is a plus.</li><li>Exceptional <strong>Time Management</strong> and organizational skills.</li><li>A curious mind with an interest in conducting <strong>Market Research</strong>.</li></ul></li><li><strong>Workplace Type:</strong> Must be able to work <strong>on-site</strong> in Gharbia, Egypt.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director. Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for his/her employees. Manage employees to the highest standards of ethics and integrity. Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review &amp; development plans, etc. Assist in management of the recruiting process for direct reports. Support and conduct teams' trainings for direct reports. Leading the periodic operational meetings. Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System. Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.</p><p>Supervise the donation operations within the center. Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. Monitor net yields and implement improvement plans. Perform analysis of related data to promote efficient operations. Proactive operational processes enhancement and risk management. Resolve related facility issues and manage inquiries for facility information. Provide leadership to ensure donor retention with high customer service levels. Provide strategic inputs for marketing plans and provide analytics and insights for optimization. Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment. Perform a review of the documentation of unsuitable test results and the disposition of the associated results. Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically, in how they relate to the safety of the donor and the quality of the product. Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator.</p><p>Ensure that the center is operating with high compliance level to company's policies, procedures and regulations. Deviation management and CAPA development with timely implementation. With the center manager, manage center's audit processes, help to resolve any related issues and ensure timely response and closure to audit observations. Recommend changes and improvements to SOPs. Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p>Serves as back up to the CM in absence according to pre-determined delegation andor scope of responsibilities. If the candidate is a physician, should act as back up for center physician, if not then this following section is not applicable: Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs: Donor acceptance and deferral according to the relevant policies and procedures. Observe and coach the donor center technicians and phlebotomists. Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care. Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans. Recommend changes and updates to the center procedures. Provide education sessions to the center medical staff as needed. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.</p></div></section>

<p><strong>Job Description</strong><br><br> Herbata is looking for a motivated and enthusiastic <strong>Field Sales &amp; Business Development Representative</strong> to join our team in <strong>El Mahalla El Kubra</strong>. The successful candidate will be responsible for directly engaging with merchants and shop owners, introducing the company's products, building long-term professional relationships, and accurately registering customer and merchant information on the company's electronic system. If you have strong communication skills and are eager to learn and gain experience in sales and business development, this is an excellent opportunity to start your career.<br><br> <strong>Key Responsibilities</strong></p><ul><li><p>Visit merchants and potential customers within the assigned area.</p></li><li><p>Present and promote the company's products professionally.</p></li><li><p>Build and maintain strong relationships with merchants and shop owners.</p></li><li><p>Identify new customers and expand the existing customer base.</p></li><li><p>Register and update customer and merchant information on the company's system.</p></li><li><p>Conduct regular follow-ups with merchants and maintain effective communication channels.</p></li><li><p>Collect customer feedback and market insights and report them to management.</p></li><li><p>Represent the company professionally in the market.</p></li><li><p>Achieve assigned targets related to customer acquisition and distribution network expansion.</p></li></ul><p><br><br><strong>Benefits</strong></p><ul><li><p>Excellent opportunity for fresh graduates.</p></li><li><p>Hands-on training in sales and business development.</p></li><li><p>Fixed salary plus performance-based incentives.</p></li><li><p>Career growth and advancement opportunities.</p></li><li><p>Supportive and motivating work environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Job Requirements</strong></p><ul><li><p>Fresh graduates or candidates with up to 1 year of experience.</p></li><li><p>Bachelor's degree or a higher/intermediate qualification.</p></li><li><p>Resident of El Mahalla El Kubra or nearby areas.</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Ability to build professional relationships with merchants and customers.</p></li><li><p>Proficiency in using smartphones and basic applications.</p></li><li><p>Ability to accurately enter and organize data.</p></li><li><p>Positive, proactive personality with a willingness to learn.</p></li><li><p>Ability to work in the field and travel within the assigned area.</p></li></ul><p><br><br><strong>Job Details</strong></p><ul><li><p><strong>Career Level:</strong> Entry Level</p></li><li><p><strong>Employment Type:</strong> Full Time</p></li><li><p><strong>Location:</strong> El Mahalla El Kubra, Gharbia, Egypt</p></li><li><p><strong>Workplace Type:</strong> On-site / Field Based</p></li></ul><p></p>

<p>Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, on-site environment where your expertise can truly make a difference? We are searching for an extraordinary <strong>Customer Service Manager</strong> to lead our dedicated team in <strong>Gharbia, Egypt</strong>!</p><p><strong>Overview:</strong> As a vital member of our organization, you will be at the forefront of shaping our customer interactions, ensuring every client receives unparalleled support. This isn't just a job; it's an opportunity to build, inspire, and elevate a team to new heights of customer satisfaction and operational excellence.</p><ul><li><p><strong>Responsibilities:</strong></p></li><li><p><strong>Inspire and Lead:</strong> Guide, mentor, and motivate a team of customer service professionals to achieve and exceed performance targets.</p></li><li><p><strong>Strategic Oversight:</strong> Develop and implement customer service strategies that align with company goals and enhance the overall customer journey.</p></li><li><p><strong>Problem Resolution:</strong> Act as the ultimate escalation point for complex customer issues, ensuring swift and satisfactory resolutions.</p></li><li><p><strong>Process Enhancement:</strong> Identify opportunities for process improvements, implementing best practices to streamline operations and boost efficiency.</p></li><li><p><strong>Performance Management:</strong> Monitor team performance, provide regular feedback, conduct reviews, and foster a culture of continuous improvement.</p></li><li><p><strong>Training &amp; Development:</strong> Champion ongoing training initiatives to keep the team updated on product knowledge, service standards, and industry best practices.</p></li><li><p><strong>Data-Driven Decisions:</strong> Analyze customer feedback and service data to identify trends, inform decision-making, and drive positive changes.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your deep understanding of <strong>Customer Service</strong>, <strong>Customer Care</strong>, and <strong>Customer Support</strong> to lead with authority. Experience with CRM software and data analysis tools will be crucial in this role.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers significant opportunities to hone your leadership skills, influence strategic initiatives, and advance within a growing organization. Your success is our success!</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values open communication, innovation, and a shared commitment to customer success. We foster an environment where your contributions are recognized and celebrated.</p><p><strong>Impact:</strong> Your leadership will directly impact our customer satisfaction ratings, brand reputation, and overall business growth. You will be instrumental in creating loyal customers and a thriving service department. This is your chance to leave a lasting legacy!</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience That Excites Us:</strong></p></li><li><p>A commanding <strong>7-10 years of progressive experience</strong> in Customer Service, with a significant portion in a leadership or managerial capacity.</p></li><li><p>Proven track record of success in managing and inspiring high-performing customer service teams.</p></li><li><p><strong>Essential Skills for Success:</strong></p></li><li><p><strong>Customer Service:</strong> Deep expertise in delivering and managing exceptional customer service experiences.</p></li><li><p><strong>Customer Care:</strong> A genuine passion for nurturing customer relationships and ensuring satisfaction.</p></li><li><p><strong>Customer Support:</strong> Demonstrated ability to troubleshoot, resolve, and escalate customer issues effectively.</p></li><li><p><strong>Team Leadership:</strong> Exceptional ability to lead, motivate, and develop a diverse team.</p></li><li><p><strong>Conflict Resolution:</strong> Masterful skills in de-escalating situations and finding mutually beneficial solutions.</p></li><li><p><strong>Process Improvement:</strong> A keen eye for identifying inefficiencies and implementing effective solutions.</p></li><li><p><strong>Communication Skills:</strong> Outstanding verbal and written communication abilities.</p></li><li><p><strong>Problem-Solving:</strong> A proactive and analytical approach to tackling challenges.</p></li><li><p><strong>Career Level Expectations:</strong> This is a pivotal <strong>Manager</strong> level role, demanding strategic thinking, operational excellence, and exemplary leadership. We're looking for a leader ready to take ownership and drive significant impact.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure_x000C_acility-related controls. CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies &amp; regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.</p><p><strong>Key responsibility :</strong></p><p><strong>People Management &amp; Development:</strong> Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for centers employees. Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review &amp; development plans, etc. Assist in management of the recruiting process. Support and conduct teams trainings. Leading the periodic medicaloperational meetings. Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.</p><p><strong>Operations management:</strong> Supervise the operations within the center. Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. Attaining donation goals with the highest level of quality and compliance. Monitor net yields and implement improvement plans. Perform analysis of related data to promote efficient operations. Proactive operational processes enhancement and risk management. Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment. Resolve related facility issues and manage inquiries for facility information. Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets. Provide leadership to ensure donor retention with high customer service levels. Create organizational culture and value systems which stimulate the morale and productivity Operate the center and manage employees to the highest standards of ethics and integrity. Provide strategic planning for donor center growth. With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization. Provide publicinstitutional presentations for awareness and donor recruitment activities Establish partnership with relevant governmental and private entities for brand equity and donors recruitment.</p><p><strong>Quality &amp; Compliance:</strong> Ensure that the center is operating with high compliance level to companys policies, procedures and regulations. Deviation management and CAPA development with timely implementation. Manage centers audit processes and help to resolve any related issues. Ensure timely response and closure to audit observations. Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center. Recommend changes and improvements to SOPs. Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p><strong>Back up for Center Physician:</strong> Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs Donor acceptance and deferral according to the relevant policies and procedures. Observe and coach the donor center technicians and phlebotomists. Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care. Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans . Recommend changes and updates to the center procedures. Provide education sessions to the center medical staff as needed. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Essential:</strong> Bachelors Degree in medicine. Formal Qualification in the medical field. Diploma/masters degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.</li><li><strong>Essential:</strong> Minimum 8 years of relevant experience</li><li>Supervisory and people management experience for at least 3 years.</li><li>Blood bank related experience.</li><li>Experience in a GxP regulated environment and Quality standards.</li><li><strong>Desired:</strong> Experience in cGMP.</li><li><strong>Computing Skills:</strong> Proficiency in all Microsoft Office applications.</li><li><strong>Personal Skills:</strong> Leadership. Emotional intelligence. Assertiveness &amp; decision-making ability. Resourcefulness and proactivity. Strong communication skills. Critical thinking and problem solving. Teamwork and collaboration. Professionalism and strong work ethic. Excellent customer service. Organized and able to manage time effectively. Analytical. interpersonal skills. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to plan and execute activities for the improvement of overall operations.</li><li><strong>Languages:</strong> Excellent written and spoken English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Objective: The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures &amp; regulations.</p><p>Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><p>Key responsibility: - Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience. - Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma. - Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures. - Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department. - Perform the required physical examination for donors. - Review donors related documents carefully. - Carefully explain the informed consent and witness the donor's signature on the form. - In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating. - Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests. - Management of Donor Adverse Event Reactions and the appropriate level of care.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Academic experience required</h2><p>Essential: - Bachelor's degree in medicine.</p><p>Preferred: - Post graduate studies in Medicine, preferrable</p><h2>Professional experience required:</h2><p>- Clinical experience.</p><p>- Experience in GxP-regulated environment.</p><h2>Computing skills:</h2><p>- Proficiency in all Microsoft Office applications.</p><h2>Personal skills:</h2><p>- Clinical skills.</p><p>- Assertiveness and decision-making ability.</p><p>- Quality mindset.</p><p>- Excellent customer service skills.</p><p>- Organized and able to manage time effectively.</p><p>- Ability to work within a highly regulated and fast paced medical environment.</p><p>- Ability to influence and direct center medical staff through effective leadership skills.</p><p>- Ability to understand, explain, follow, and enforce SOPs and protocols.</p><p>- Ability to plan, communicate and execute activities for the improvement of overall operations.</p><h2>Languages:</h2><p>Excellent written and spoken English and Arabic.</p><p></p></section>