وظائف مدير فرع في مصر

Key Responsibilities:<br><br>Manage overall branch sales, operations, administration, and compliance. Achieve branch business, profitability, and customer service targets. Lead and develop branch staff, ensuring high performance and service excellence. Monitor branch operations, cash and non-cash transactions, and adherence to bank policies and regulatory requirements. Handle customer inquiries and complaints, ensuring a superior customer experience. Drive acquisition and growth of Retail, Corporate, and SME relationships. Review and approve customer applications, including accounts, loans, and credit cards. Ensure compliance with AML, KYC, audit, and internal control requirements. Prepare branch performance reports and implement action plans to achieve business objectives. Build and maintain strong relationships with customers and the local business community.<br><br>Qualifications & Experience<br>Bachelor’s degree in business administration, Management, Finance, or a related field.10 years of banking experience, including branch management experience. Strong leadership, sales, customer service, and people management skills. Good understanding of retail banking operations, credit products, AML, and regulatory requirements. Excellent communication and relationship management skills. Good command of Arabic and English.

Company Description Abo Ali Pharmacies is a well-established pharmacy chain serving the 6th of October and Sheikh Zayed areas, founded in 1996 by Dr. Ahmed Abo Ali with a single branch and now expanded to 30 pharmacies. The organization is focused on growth, with ambitions to extend its presence nationwide while maintaining high standards of pharmaceutical care. Team member development and well-being are central to the company’s culture, with continuous training to enhance skills and performance. Abo Ali Pharmacies is committed to delivering exceptional, customer-centered service through the expertise and dedication of its staff. Candidates joining the team will be part of a mission to elevate the standards of pharmacy services across the country.<br>Role Description The Pharmacist Branch Manager is a full-time, on-site role based in 6th of October, responsible for overseeing daily operations of a designated pharmacy branch. This role includes supervising and mentoring pharmacy staff, organizing work schedules, and ensuring compliance with pharmacy laws, regulations, and company policies. The manager will monitor prescription dispensing, provide accurate medication counseling, and support patients with their treatment plans and health inquiries. Additional responsibilities include managing inventory and ordering, maintaining proper storage conditions for medications, and overseeing cash handling and reporting. The role also involves implementing customer service standards, resolving escalated issues, coordinating with headquarters on promotions and initiatives, and contributing to branch performance targets and continuous improvement.<br>Qualifications<br> <br>Licensed pharmacist with a Bachelor’s degree in Pharmacy and valid registration with the relevant professional authority. Proven experience in retail pharmacy operations, preferably in a supervisory or managerial capacity. Strong leadership, team management, and staff development abilities, with skill in coaching, performance feedback, and scheduling. Excellent customer service and communication skills, with the ability to explain medications, dosages, and side effects clearly to diverse patients. Sound knowledge of pharmaceutical products, dispensing procedures, drug interactions, and applicable pharmacy regulations and ethics. Competence in inventory control, ordering, stock rotation, and loss prevention, using pharmacy or POS systems where applicable. Ability to handle administrative tasks such as documentation, reporting, and compliance checks with attention to detail and accuracy. Strong problem-solving and decision-making skills, with the ability to manage high-pressure situations and maintain professional judgment. Flexibility to work full-time shifts, including evenings, weekends, and holidays as needed based on branch requirements. Previous experience in a multi-branch pharmacy chain or fast-paced healthcare environment is an advantage.

Accountable for:<br>Implement Branch Sales Budget and business plan. Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling. Manage in coordination with Retail Management staff vacations & vacancies in a manner to ensure best service to customers. Meet on a regular base with branch staff to review, assess and enhance level of sales & service. Coach and train staff to ensure full awareness of Bank products, services and P&PManage & approve counter transactions according to the authority matrix. Ensure all Audit notes are fully adhered to and that there are no repetitions. Manage and implement channels migration strategy. Manage staff rotation within branch/branches to ensure all functions are fully covered. Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases. Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction. Ensure adherence to the Branch Operating Model.<br>Requirements:<br>University degree in business administration or finance from a reputable university. Min. 8 years experience in banking, branch management experience is a plus. Fluent in English. Strong sales & services orientation. Excellent communication, negotiation & interpersonal skills. Location: October & Nasr City.

Seek new business opportunities and develop them to maximize business growth. Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits. Communicates the mission, vision, values and progress of ADIB to branch team. Provides leadership to a specific branch with a strong focus on sales, sales management and people management. Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process. Accountable for meeting financial targets. Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB. Develops and implements branch sales plan. Approve expenses within the assigned approval powers Provide regular and constructive feedback to management on the operational / business performance of the new branch concept. Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit Optimizes branch trade area opportunities to develop target market potential and area profitability. Ensures that the branch team is properly trained to enable them to deliver. Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements. Provides clear communication of objectives and plans to achieve them. Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives. Visible in representing ADIB’s commitment to the customer segments we serve. Achieving branch budget via effective sales management. Assist management in conducting management of change. Monitor and control Branch’s attrition, quality of services, quality of files, etc. Handle escalated customer issues, feedback and complaints Motivates the branch team to provide a superior banking experience. Handles more complex targeted customers relationships directly.

Café Supervisor – Merzy<br>???? Location: Alexandria, Egypt???? On-site – Full Time<br>Merzy is looking for an experienced Café Supervisor to join our team in Alexandria.<br>We are looking for a hands-on supervisor who can lead the daily café operation, manage the team, maintain Merzy standards, and ensure consistent quality and customer experience.<br>⚠️ Location Requirement<br>This position is ONLY for candidates currently living in Alexandria, Egypt.<br>Candidates residing outside Alexandria or requiring relocation to Alexandria will not be considered for this position.<br>Responsibilities<br>* Lead and supervise the team during assigned shifts.* Ensure smooth daily café operations.* Follow and enforce Merzy SOPs and operational standards.* Supervise Baristas and ensure all drinks are prepared according to approved Recipe Cards.* Monitor espresso calibration and coffee quality.* Conduct daily opening and closing checks.* Monitor cleanliness, hygiene, grooming, and staff discipline.* Follow up on stock levels, wastage, and product availability.* Handle customer complaints professionally and ensure proper resolution.* Train and coach team members on Merzy standards.* Monitor staff performance and provide feedback.* Ensure proper shift handover and reporting.* Support the Branch Manager in achieving sales and operational targets.* Report maintenance, stock, quality, and operational issues immediately.* Maintain a professional and positive working environment.<br>Requirements<br>* 2–4 years of experience in Café / F&B operations.* Previous experience as a Supervisor, Shift Leader, Team Leader, or Senior Barista with leadership responsibilities.* Strong knowledge of café operations.* Good understanding of espresso, coffee preparation, and beverage recipes.* Experience with opening/closing procedures.* Experience in staff training and team supervision.* Knowledge of inventory, wastage, and basic cost control.* Strong communication and problem-solving skills.* Customer-service oriented.* Ability to work shifts, weekends, and public holidays.* Good English communication skills.* Comfortable working in a fast-paced café environment.<br>Preferred<br>* Experience in Specialty Coffee or a well-structured café chain.* Experience using POS systems.* Experience with SOPs, checklists, and operational KPIs.* Barista training or coffee-related certification is a plus.<br>Important<br>Applicants must currently live in Alexandria, Egypt.<br>Please mention your Alexandria area/neighborhood in your CV or application.<br>???? To apply, send your CV with the subject:<br>Café Supervisor – Alexandria

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RCM quarter sample. Provide periodical analytical reports according to identified time. <br>Key Responsibilities Approve all transactions above the set limits of Head Teller. Handle opening and closing the vault at the beginning and end of each working day. Review and approve daily journal “Financial transactions” vs the actual transactions. Keep records of all the executed transactions and related documents on the branch shared folder. Review internal control, audit operations comments & follow up on it till closing. Review Branch’s reports as to set policy and guidelines and provide the required monthly reports. Ensure following set procedures / policies concerning custody of Branch’s vault, keys and registers. Review and approve DCFC (Daily Controls & Functions Checklist). Approve remittance transactions according to set limits. Coordinate with Corporate function to finalize the process of returned cheques till the delivery to concerned customer Ensure implementation of all Bank policies and procedures and that set limit and given signature authority is implemented. Monitor Branch cash retention limit and cash shipment and coordinate with central vault to send the excess cash. Act as AML officer through replying to all AML alerts on daily basis and prepare incident reports to Regional Branch Manager. Provide monthly compliance reports and all other related reports. Monitor closely and effectively the daily Branch transactions for any suspicious, unusual or out of trend activities, and respond to compliance queries. Review and discuss all branches audit reports before submitting them to the Audit. Solve complex inquiries raised from Tellers/ Head Tellers. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.

<p>Job Summary We are seeking a proactive and experienced Maintenance Supervisor to oversee the maintenance operations across multiple restaurant locations. The ideal candidate will be responsible for ensuring the smooth operation of all equipment, facilities, and utilities while minimizing downtime and maintaining high safety and operational standards. Key Responsibilities Supervise and coordinate daily maintenance activities across restaurant branches and facilities. Ensure all kitchen equipment, HVAC systems, refrigeration units, electrical systems, plumbing, and general facilities are functioning efficiently. Develop and implement preventive maintenance schedules to reduce equipment breakdowns and operational disruptions. Conduct regular inspections of facilities and equipment to identify maintenance needs and safety risks. Manage maintenance technicians and external contractors, ensuring quality and timely completion of work. Monitor maintenance costs and support budget planning and cost-control initiatives. Respond promptly to emergency maintenance issues and coordinate corrective actions. Maintain accurate maintenance records, work orders, and equipment service histories. Ensure compliance with health, safety, environmental, and food safety regulations. Coordinate with Operations and Branch Managers to schedule maintenance activities with minimal impact on business operations. Support new branch openings, renovations, and facility improvement projects.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Requirements Bachelor's degree or technical diploma in Mechanical Engineering, Electrical Engineering, Maintenance Engineering, or a related field. 3 5+ years of maintenance experience within the Food &amp; Beverage, Hospitality, Restaurant, or Retail sectors. Previous experience supervising maintenance teams is required. Strong knowledge of: HVAC systems Refrigeration and cold storage equipment Commercial kitchen equipment Electrical and plumbing systems Preventive and corrective maintenance practices Excellent troubleshooting and problem-solving skills. Ability to manage multiple locations and prioritize tasks effectively. Good communication and leadership skills. Proficiency in Microsoft Office and maintenance management systems is preferred. Key Competencies Leadership &amp; Team Management Preventive Maintenance Planning Technical Troubleshooting Vendor &amp; Contractor Management Cost Control &amp; Budget Management Health &amp; Safety Compliance Time Management Attention to Detail Preferred Industry Experience Restaurant Chains, Quick Service Restaurants (QSR), Caf s, Hospitality, Food Production, or Multi-Branch Retail Operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>Job PURPOSE:</span></p><br><p><span>To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</span></p><br><p><span>KEY ACCOUNTABILITIES</span></p><br><p><span>Sales &amp; Service </span></p><br><p><span>1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness &amp; ensure a high level of quality service. </span></p><br><p><span>2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</span></p><br><p><span>3. Handle all account opening &amp; it’s related operations process including system input &amp; data entry.</span></p><br><p><span>4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</span></p><br><p><span>5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) </span></p><br><p><span>6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</span></p><br><p><span>Reporting &amp; Communication</span></p><br><p><span>7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</span></p><br><p><span>8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently</span></p><br><p><span>9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy </span></p><br><p><span>10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</span></p><br><p><span>11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span>12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</span></p><br><p><span>Day-to-day Operations</span></p><br><p><span>13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</span></p><br><p><span>Compliance</span></p><br><p><span>14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span>Qualifications &amp; Experience </span></p><br><p><span>• Bachelor’s degree of commerce, business administration, accounting or its equivalent</span></p><br><p><span>Minimum 0 – 1 years of experience </span></p><br><p><span>• Knowledge of all retail banking products and services is an asset</span></p><br><p><span>Skills </span></p><br><p><span>• Excellent command of English &amp; Arabic Languages</span></p><br><p><span>• Communication skills</span></p><br><p><span>• Customer and service oriented </span></p><br><p><span>• Working under pressure</span></p><br><p><span>• High sense of control </span></p><br><br> </div>