وظائف مدير العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<p>We're hiring for a Country Manager to lead the business in Egypt. The successful candidate will be responsible for establishing and growing the company's presence in the market, building strategic partnerships, developing the local team, and ensuring the achievement of commercial and operational objectives. Key Responsibilities Develop and execute the company's market-entry and growth strategy for Egypt. Take full responsibility for the country's commercial performance, revenue growth, profitability, and operational results. Identify new business opportunities, strategic partnerships, and potential B2B clients. Build and maintain strong relationships with corporate clients, partners, suppliers, government entities, and other key stakeholders. Lead business development activities, including prospecting, negotiations, contract management, and partnership development. Conduct market research and monitor industry trends, customer needs, competitor activities, and regulatory developments. Develop annual business plans, budgets, sales forecasts, and performance targets. Recruit, develop, and manage the local team while creating a high-performance and collaborative culture. Oversee day-to-day operations and ensure alignment with the company's regional standards, policies, and brand values. Collaborate closely with the UAE regional leadership team and provide regular updates on performance, opportunities, challenges, and market developments. Ensure compliance with Egyptian laws, regulations, licensing requirements, and company policies. Represent the company at industry events, networking activities, conferences, and business meetings.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications and Experience</b><p>Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field. An MBA is an advantage.</p><p>10 15 years of progressive experience in general management, commercial leadership, business development, sales, or operations.</p><p>Proven experience in launching, scaling, or managing a business, business unit, or country operation.</p><p>Strong B2B commercial experience is highly preferred.</p><p>Experience within the fitness, wellness, health, sports, hospitality, lifestyle, or related industries is an advantage but not mandatory.</p><p>Strong knowledge of the Egyptian market and established local business networks.</p><p>Demonstrated experience in developing strategic partnerships and managing senior-level client relationships.</p><p>Strong financial and commercial acumen, including budgeting, forecasting, and profit-and-loss management.</p><p>Proven leadership experience with the ability to recruit, motivate, and develop high-performing teams.</p><p>Excellent negotiation, communication, presentation, and stakeholder-management skills.</p><p>Entrepreneurial mindset with the ability to operate effectively in a fast-paced, expanding business.</p><p>Fluency in Arabic and English is required.</p><b>Key Competencies</b><ul><li>Strategic and commercial thinking</li><li>Business development and B2B sales</li><li>Market-entry and expansion experience</li><li>Leadership and team development</li><li>Financial and operational management</li><li>Relationship building and negotiation</li><li>Results orientation and accountability</li><li>Adaptability and problem-solving</li></ul>

<p><h4>Job summary</h4> <p>Leads and operates information technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an associate supervisory role.</li> <li>Or bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.</li> </ul> <h4>Core work activities</h4> <h4>General</h4> <ul> <li>Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.</li> <li>Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.</li> <li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li> <li>Meets with direct manager to provide updates on IT activities and business plans.</li> <li>Meets with business point of contact of each property (general manager, director of finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.</li> <li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li> </ul> <h4>People</h4> <ul> <li>Owns IT vendor relationship for properties in scope.</li> <li>Participates in the talent acquisition process according to company procedures.</li> <li>Verifies induction program for new associates or associates transferring to new role is effective.</li> <li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li> <li>Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li> <li>Verifies effective communication, training, and execution of all talent development programs and related initiatives.</li> <li>Develops a personal management style that is intended to bring positive results from associates.</li> <li>Builds and maintains positive and effective relations with direct team members.</li> </ul> <h4>Product</h4> <ul> <li>Strives to remain informed on the most up to date knowledge regarding vendor activities.</li> <li>Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.</li> <li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li> <li>Where assigned, documents technology pilot scope and objectives with business partners.</li> </ul> <h4>Process</h4> <ul> <li>Maintains IT inventory for the assigned properties/offices in cluster.</li> <li>Manages cluster IT agreements for assigned properties.</li> <li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li> <li>Verifies the execution and tracking of rollouts on a timely basis.</li> <li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li> <li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li> <li>Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.</li> <li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li> <li>Implements cluster IT policies and procedures as received by regional IT.</li> <li>Attends IT education calls.</li> <li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li> <li>Completes other reasonable duties as requested by leadership.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>We are looking for a highly analytical and execution-oriented <strong>Supply Growth Operations Manager</strong> to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance.</p><br> <p>This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.</p><br>Supply Growth Strategy <ul> <li>Develop and execute driver growth strategies to achieve marketplace supply targets.</li> <li>Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours.</li> <li>Monitor marketplace health and recommend actions to balance supply and demand.</li> </ul> Growth Operations <ul> <li>Design and optimize the driver acquisition funnel across online and offline channels.</li> <li>Improve driver onboarding, document verification, and first-trip conversion.</li> <li>Launch lifecycle programs to increase driver engagement and long-term retention.</li> <li>Build scalable incentive programs and continuously optimize ROI.</li> </ul> Data Analysis <ul> <li>Analyze marketplace performance and identify growth opportunities using data.</li> <li>Build business cases and prioritize initiatives based on expected impact.</li> <li>Track KPIs through dashboards and present insights to senior leadership.</li> <li>Conduct A/B testing and measure experiment performance.</li> </ul> Cross-functional Leadership <ul> <li>Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives.</li> <li>Work closely with local field teams and external partners to execute programs effectively.</li> <li>Translate local market insights into product and operational improvements.</li> </ul> Partnerships <ul> <li>Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players.</li> <li>Negotiate partnership structures that accelerate driver acquisition and engagement.</li> </ul> Operational Excellence <ul> <li>Lead high-impact cross-functional projects from planning through execution.</li> <li>Improve operational processes and automate repetitive workflows where possible.</li> <li>Ensure operational efficiency while maintaining an excellent driver experience.</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br> <ul> <li>Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arab</li> <li>5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus</li> <li>Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses.</li> <li>Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs.</li> <li>Strong analytical skills with experience in using statistical tools and software.</li> <li>Experience leading cross-functional projects in fast-paced environments.</li> <li>Excellent verbal and written communication skills.</li> </ul> </div>

Job Summary: The role is focusing on overseeing the design, implementation, and optimization of automated workflows and Business Process Management (BPM) systems to enhance operational efficiency and streamline business processes<br>Job Responsibilities:Oversee the development, deployment, and maintenance of workflow and BPM applications. Analyze business processes and identify opportunities for automation to enhance efficiency and accuracy. Ensure the scalability, reliability, and security of automated workflows and BPM systems. Collaborate with business units to gather requirements and design tailored automation solutions. Develop and implement an enterprise-wide automation strategy that aligns with organizational objectives. Create and manage a roadmap for workflow and BPM system enhancements and upgrades. Stay updated on industry trends and emerging technologies to drive innovation in automation solutions. Ensure seamless integration of BPM and workflow systems with core applications, including ERP, CRM, and core banking platforms. Monitor system performance and implement optimizations to improve speed, accuracy, and efficiency. Oversee data flows between systems, ensuring accuracy and consistency across platforms. Act as the primary point of contact between the IT department and business units for automation projects. Collaborate with stakeholders to prioritize automation initiatives based on business needs and ROI. Provide regular updates to senior management on the progress, challenges, and impact of automation initiatives. Oversee the resolution of technical issues related to workflow and BPM systems. Conduct root cause analysis for recurring issues and implement long-term solutions. Ensure minimal disruption to business processes during system changes or upgrades.<br>Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field Minimum of 8 years of experience in IT, with at least 5 years specializing in workflow or BPM systems. Proven experience in implementing and managing automation solutions in a complex enterprise environment for manager. Strong expertise in Temenos T24, including its architecture, modules, and integration points. Hands-on experience with T24 system upgrades, configurations, and customizations.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >Role Overview</strong></p><p>The Project Manager will be responsible for owning the end-to-end delivery of client engagements and analytics projects across advisory and analytics workstreams. The Project Manager will coordinate consultants, economists, data scientists, and internal stakeholders while managing timelines, budgets, resources, risks, and client communication. This role is ideal for an organized, growth-oriented project management professional who thrives in fast-paced, research-driven environments and enjoys bringing structure, accountability, and momentum to complex projects.</p><p><strong>Location</strong> Fully Remote | 9AM - 5PM PST</p><p><strong>Key Responsibilities</strong></p><p><strong>Engagement &amp; Project Delivery</strong></p><ul><li>Own the full engagement lifecycle from project kickoff through final delivery.</li><li>Develop and maintain project plans, timelines, milestones, and ownership structures.</li><li>Ensure projects are delivered on schedule, within scope, and aligned with quality expectations.</li><li>Coordinate multiple concurrent advisory and analytics engagements.</li><li>Maintain visibility into project status and delivery progress.</li></ul><p><strong>Cross-Functional Team Coordination</strong></p><ul><li>Coordinate consultants, economists, data scientists, and other stakeholders across multiple workstreams.</li><li>Sequence work effectively to ensure project timelines remain on track.</li><li>Remove blockers and support efficient project execution.</li><li>Maintain alignment across project stakeholders and contributors.</li><li>Facilitate communication between internal teams and leadership.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Serve as a day-to-day point of contact for client delivery activities.</li><li>Maintain proactive communication with clients regarding project status and deliverables.</li><li>Ensure client expectations are managed appropriately throughout engagements.</li><li>Support a high-touch client experience through responsiveness and ownership.</li><li>Build trusted relationships with client stakeholders.</li></ul><p><strong>Project Economics &amp; Resource Management</strong></p><ul><li>Manage project scope, budgeting, and resource allocation.</li><li>Monitor project efficiency and profitability.</li><li>Support capacity planning and resource management across multiple engagements.</li><li>Evaluate project performance and identify opportunities for optimization.</li><li>Maintain visibility into project economics and utilization.</li></ul><p><strong>Risk Management &amp; Operational Excellence</strong></p><ul><li>Identify risks, dependencies, and potential project challenges proactively.</li><li>Develop mitigation plans to address project risks.</li><li>Ensure project delivery standards are maintained consistently.</li><li>Support process improvement initiatives across project management functions.</li><li>Contribute to operational scalability and delivery excellence.</li></ul><p><strong>Process Improvement &amp; Organizational Development</strong></p><ul><li>Improve project management playbooks, templates, and delivery processes.</li><li>Standardize project management methodologies and workflows.</li><li>Support implementation and adoption of project management tools.</li><li>Contribute to organizational best practices and continuous improvement initiatives.</li><li>Help create scalable systems that support long-term growth.</li></ul><p><strong>Qualifications</strong></p><p><strong>Experience</strong></p><ul><li>5+ years of project management or program management experience.</li><li>Experience working within professional services, consulting, analytics, research, or similar environments preferred.</li><li>Experience managing multiple concurrent projects with competing deadlines.</li><li>Experience coordinating cross-functional teams and stakeholders.</li><li>Experience overseeing project budgets, resourcing, and project economics.</li><li>Experience serving as a client-facing point of contact during project delivery.</li><li>Experience implementing project management processes and methodologies.</li><li>Experience managing project risks, dependencies, and delivery timelines.</li><li>Bachelor's degree required.</li><li>PMP, PRINCE2, Agile, or Scrum certifications are a plus.</li></ul><p><strong>Qualifications Skills</strong></p><ul><li>Strong project planning and execution capabilities.</li><li>Strong stakeholder management and client relationship skills.</li><li>Proficiency with Asana , Jira , Smartsheet , Microsoft Project , or similar project management platforms.</li><li>Strong budgeting, resource planning, and project economics management skills.</li><li>Strong organizational and time management abilities.</li><li>Strong risk management and problem-solving capabilities.</li><li>Ability to manage multiple concurrent priorities effectively.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work effectively in fast-paced and ambiguous environments.</li><li>Strong leadership and coordination skills.</li><li>Strong process improvement and operational excellence mindset.</li><li>Ability to communicate effectively with both technical and business stakeholders.</li><li>High degree of ownership, accountability, and follow-through.</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>Client engagements are consistently delivered on time, within scope, and at a high level of quality.</li><li>Cross-functional teams remain aligned and productive throughout project lifecycles.</li><li>Risks and dependencies are proactively identified and managed.</li><li>Project budgets, resources, and timelines are managed effectively.</li><li>Clients receive exceptional service and communication throughout engagements.</li><li>Project management processes become increasingly standardized and scalable.</li><li>Operational efficiency and delivery quality continue to improve as the organization grows.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of project management or program management experience.</li><li>Experience working within professional services, consulting, analytics, research, or similar environments preferred.</li><li>Experience managing multiple concurrent projects with competing deadlines.</li><li>Experience coordinating cross-functional teams and stakeholders.</li><li>Experience overseeing project budgets, resourcing, and project economics.</li><li>Experience serving as a client-facing point of contact during project delivery.</li><li>Experience implementing project management processes and methodologies.</li><li>Experience managing project risks, dependencies, and delivery timelines.</li><li>Bachelor's degree required.</li><li>PMP, PRINCE2, Agile, or Scrum certifications are a plus.</li><li>Strong project planning and execution capabilities.</li><li>Strong stakeholder management and client relationship skills.</li><li>Proficiency with Asana , Jira , Smartsheet , Microsoft Project , or similar project management platforms.</li><li>Strong budgeting, resource planning, and project economics management skills.</li><li>Strong organizational and time management abilities.</li><li>Strong risk management and problem-solving capabilities.</li><li>Ability to manage multiple concurrent priorities effectively.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work effectively in fast-paced and ambiguous environments.</li><li>Strong leadership and coordination skills.</li><li>Strong process improvement and operational excellence mindset.</li><li>Ability to communicate effectively with both technical and business stakeholders.</li><li>High degree of ownership, accountability, and follow-through.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions</strong></em><em> is currently looking for an&nbsp;</em><em><strong>IT &amp; Workplace Operations Manager</strong></em><em>&nbsp;for one of our partners, a leading Digital Bank!</em></p><br><p><strong>Job Summary</strong></p><br><p>The<strong> IT &amp; Workplace Operations Manager</strong> owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff. This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.</li><li>Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).</li><li>Manage collaboration tools and platforms (e.g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.</li><li>Support software releases and operational activities through issue resolution and management of environment access.</li><li>Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.</li><li>Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.</li><li>Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.</li><li>Manage relationships with IT support vendors and workplace technology providers.</li><li>Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.</li></ul> </div>