وظائف مدير العمليات في مصر

<p>تبحث حلول التوظيف Envision حاليًا عن مدير عمليات احتيال لإحدى شركائنا، بنك رقمي رائد!</p><p>الدور</p><p>أنت تدير خط الدفاع الأول ضد الاحتيال. كل تنبيه قائم على القاعدة، وكل عميل يبلغ عن معاملة لا يتعرف عليها، يصل إلى الفريق الذي تقوده، وكمية الإغلاق أو التصعيد بدقة يحدد ما إذا كان الاحتيال سيتوقف أم سيمر. تفعل ذلك مع حماية الشيء الوحيد الذي يجعل الاكتشاف يعمل: يعمل المحللون على التنبيهات دون رؤية منطق القاعدة خلفها.</p><p>ما ستفعله</p><ul><li>تشغيل معالجة تنبيهات الاحتيال القاعدية من المستوى L1، مع التأكد من إغلاق كل منها بدقة أو تصعيده</li><li>الإشراف على استقبال تقارير الاحتيال من العملاء ونزاعات المعاملات غير المعروفة</li><li>التأكد من توثيق قضايا L2 وتوجيهها إلى وحدة مخاطر مكافحة الاحتيال مع ملفات قضايا كاملة</li><li>الحفاظ على فصل معلومات صارم، حتى يعمل المحللون على التنبيهات دون رؤية منطق قاعدة الاحتيال</li><li>مراقبة إنتاجية الفريق وجودته والتزامه بمستوى الخدمة، وتقديم التوجيه وفق المعيار</li><li>العمل مع مدير التحقيق في الاحتيال، وحدة مخاطر مكافحة الاحتيال والتكنولوجيا للحفاظ على حدة ضوابط الخط الأول</li></ul><p><strong>الملف الشخصي المرغوب فيه للمرشح</strong></p><p>ماذا نبحث</p><ul><li>من 5 إلى 8 سنوات في عمليات الاحتيال داخل بنك أو شركة مالية تقنية</li><li>إلمام قوي بنماذج الاحتيال، فرز التنبيهات وإطارات التصعيد</li><li>خبرة في إدارة فرق الاحتيال في الخط الأول مع وعي واضح بالضوابط</li><li>الاعتياد على أنظمة إدارة الاحتيال وأدوات سير عمل التنبيهات</li><li>حدس قوي لسلامة الرقابة، ولماذا يجب ألا يرى المحللون منطق الكشف</li></ul><p>ستنمو بشكل أفضل هنا إذا كنت</p><ul><li>تعتقد أن نزاهة منطق الكشف تستحق الحماية حتى لو أبطأت عملية القضية</li><li>يمكنك التفريق بين نمط احتيال حقيقي وضوضاء، وتعلم فريقك ذلك أيضاً</li><li>تعامل مع كل إغلاق كاذب كفجوة يجب إصلاحها، لا كرقم يجب قبوله</li><li>تريد بناء الخط الأول الذي يمنع الاحتيال قبل أن يشعر به العميل يوماً</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Office Manager / GM Assistant</strong></p><br> <p><strong>Role Summary:</strong><br> Manage daily office operations, ensure regulatory compliance, support employees and provide direct executive support to the General Manager to ensure smooth business performance of the Egypt office.</p><br> <p><strong>Key Responsibilities:</strong></p><br> <p><strong>Ofice &amp; Administration</strong></p><br> <p>• Manage daily office operations to ensure efficiency, organization, and professionalism.</p><br> <p>• Oversee office supplies, utilities, maintenance, and service contracts.</p><br> <p>• Coordinate with landlords, facility providers, and maintenance vendors.</p><br> <p><strong>HR &amp; Employee Support</strong></p><br> <p>• Support onboarding and offboarding processes.</p><br> <p>• Coordinate social insurance, medical insurance, and employee documentation.</p><br> <p><strong>Government &amp; Compliance</strong></p><br> <p>• Liaise with government authorities (Labor Office, Social Insurance, Tax, GAFI when required).</p><br> <p>• Support legal registrations, renewals, and official documentation.</p><br> <p><strong>Finance &amp; Procurement Support</strong></p><br> <p>• Handle petty cash coordination, expense tracking, and invoice follow-up.</p><br> <p>• Support procurement of office equipment, uniforms, and marketing materials.</p><br> <p><strong>GM Assistant Responsibilities</strong></p><br> <p>• Provide full administrative and executive support to the General Manager.</p><br> <p>• Manage GM’s calendar, meetings, travel arrangements, and correspondence.</p><br> <p>• Prepare presentations, reports, and meeting minutes for GM review.</p><br> <p>• Act as a communication bridge between the GM, management team, and head office.</p><br> <p>• Handle confidential information with high professionalism and discretion.</p><br> <br> <br> </div>

<h2 class="h5">الوصف الوظيفي</h2> <div class="t-break" data-jb-field="description"> انضم إلى فريقنا <br><p><strong>حول هذه الفرصة:</strong></p><br><br><p>نحن نبحث عن محترف متمرس في مجال البيئة والصحة والسلامة (EHS) ليكون المتحدث الرسمي والنقطة المحورية لمسائل EHS مع فودافون مصر. <br>في هذا الدور، ستكون مسؤولاً عن ضمان الامتثال الكامل لمعايير البيئة والصحة والسلامة عبر حساب فودافون مصر، مع المساهمة كمدير EHS وظيفي عبر وحدة CSS في الشرق الأوسط وأفريقيا. <br>هذا منصب حاسم وذات رؤية عالية في بيئة ديناميكية متعددة الثقافات وتعمل، ما يتيح الفرصة لقيادة حوكمة EHS، والتفاعل مع أصحاب المصلحة الكبار، وتحريك التحسن المستمر في أداء السلامة.</p><br><br><br><p><strong>ما الذي ستقوم به:</strong></p><br><br><br><ul><li>العمل كنقطة اتصال EHS رئيسية (SPOC) لفودافون مصر، إدارة جميع اتصالات EHS والمتطلبات والتصعيد</li><li>ضمان الامتثال لأطر العملاء والتنظيم وإطارات OHS من Ericsson</li><li>تنفيذ ومراقبة عمليات إدارة المقاولين، بما في ذلك الإعداد والتقييم وتتبع الأداء</li><li>الإشراف والتقارير عن أداء EHS والتدقيقات والزيارات عبر الفرق الداخلية والموردين الخارجيين</li><li>دعم ودمج EHS في العمليات الميدانية وضمان الالتزام عبر فرق التوصيل</li><li>إعداد وتقديم تقارير EHS، والتحقيقات في الحوادث، والوثائق الامتثالية</li><li>قيادة ودعم عمليات التدقيق لدى العملاء، وضمان الجاهزية والوثائق الصحيحة</li><li>قيادة حل عدم المطابقة وإجراءات العلاج EHS</li><li>بناء شراكات قوية مع ممثلي EHS لدى العملاء وأصحاب المصلحة الداخليين</li><li>قيادة الحوكمة والبرامج والمبادرات EHS عبر وحدة CSS في الشرق الأوسط وأفريقيا</li><li>دعم تحقيقات الحوادث، والاستعداد للطوارئ، وأنشطة إدارة الأزمات</li><li>تتبع مؤشرات الأداء EHS، ومراقبة التقدم، وضمان الاتساق مع الأهداف العالمية والإقليمية</li><li>تعزيز الوعي بـ EHS، والاتصال، ومبادرات التحسين المستمر</li></ul><br><p><strong>المهارات التي تحملها:</strong></p><br><br><br><ul><li>درجة أكاديمية أو تأهيل معترف به في الصحة والسلامة المهنية أو البيئة (مثلاً دبلوم NEBOSH أو ما يعادله)</li><li>خبرة لا تقل عن 10 سنوات في إدارة EHS ضمن بيئات متعددة الثقافات ومعقدة</li><li>خبرة قوية مع أنظمة ومعايير إدارة EHS (ISO 9001، ISO 14001، ISO 45001)</li><li>خبرة مثبتة في التحقيق في الحوادث، والجاهزية للطوارئ، وإدارة الأزمات</li><li>خبرة في إدارة المقاولين وأداء الموردين</li><li>خلفية في التدريب والتدقيق وتطوير وثائق EHS</li><li>فهم قوي للوائح EHS في دول الشرق الأوسط</li><li>خبرة في العمل مع العملاء وأصحاب المصلحة في بيئة تقديم الخدمات</li><li>مهارات تواصل وتقرير وعرض قوية</li><li>قدرات تحليلية وحل مشكلات واتخاذ قرارات قوية</li><li>القدرة على العمل على المستوى الاستراتيجي ويدوياً</li><li>إدارة أصحاب مصلحة قوية، وتأثير ومهارات تفاوض</li><li>القدرة على العمل تحت الضغط وإدارة الحالات الحرجة أو عالية المخاطر</li></ul><br><p><strong>من المستحب أن تكون:</strong></p><br><br><br><ul><li>معرفة بصناعة الاتصالات (RAN، العمليات، الخدمات الميدانية)</li><li>خبرة في برامج السلامة السلوكية وإدارة المخاطر النفس-اجتماعية</li><li>شهادات في الإسعافات الأولية، السلامة من الحريق، العمل في المرتفعات، وغيرها</li></ul><br><p><strong>لماذا تنضم إلى Ericsson؟</strong>في Ericsson، ستحظى بفرصة مميزة. فرصة لاستخدام مهاراتك وخيالك لدفع حدود الممكن. لبناء حلول لم يرَها العالم من قبل لحل بعض من أصعب مشاكل العالم. ستواجه التحدي، لكنك لن تكون بمفردك. ستنضم إلى فريق من المبدعين المتنوعين، جميعهم مدفوعون لتجاوز الوضع الراهن لصناعة ما يأتي بعد ذلك.<br>&nbsp;<br><strong>ماذا يحدث بعد تقديمك الطلب؟</strong>انقر هنا لتجد كل ما تحتاج معرفته عن شكل عملية التوظيف لدينا. تعزيز التنوع والمؤسسة الشاملة هو محور قيمنا في Ericsson، وهذا السبب في أننا ندافع عنه في كل ما نقوم به. نعتقد حقًا أن التعاون مع أشخاص من تجارب مختلفة يعزز الابتكار، وهو أمر أساسي لنموّنا المستقبلي. نشجع جميع الخلفيات على التقدم وتحقيق إمكاناتهم الكاملة كجزء من فريق Ericsson. تفخر Ericsson بأن تكون صاحب فرص متكافئة للعمل.&nbsp;تعلم المزيد.</p><br><br><br><p><strong>البلد الأولي والمدينة:</strong> مصر (EG) || القاهرة</p><br><br><p><strong>معرّف الطلب:</strong>&nbsp;786823 </p><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description</b></p><p>Role Summary</p><p>The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.</p><p>Key Responsibilities</p><p>Team Leadership</p><ul><li>Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.</li><li>Manage performance, KPIs, and SLA delivery across all regions.</li></ul><p>Onboarding Operations</p><ul><li>Ensure fast and accurate activation of new partners.</li><li>Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.</li></ul><p>Restaurant Operations</p><ul><li>Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.</li><li>Improve NPS and activation quality.</li></ul><p>Inventory Management</p><ul><li>Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.</li><li>Oversee end-of-deal collection and reduce faulty stock issues.</li></ul><p>Admin Account Management</p><ul><li>Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates</li><li>Support Account Managers teams with accurate and timely backend operations.</li></ul><p>Operational Excellence</p><ul><li>Standardize SOPs and centralize processes across markets.</li><li>Lead improvement projects on vendor incubation, reachability, churn validation, price disparity</li><li>Ensure strong cross-functional alignment with logistics, finance, sales, and training.</li></ul><p>Requirements</p><ul><li>5+ years of experience in Sales Ops, Vendor Ops, or similar.</li><li>Strong people management skills with experience leading large teams.</li><li>Excellent analytical, problem-solving, and process improvement capabilities.</li><li>Ability to manage high-volume operations in a fast-paced environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience in Sales Ops, Vendor Ops, or similar.</li><li>Strong people management skills with experience leading large teams.</li><li>Excellent analytical, problem-solving, and process improvement capabilities.</li><li>Ability to manage high-volume operations in a fast-paced environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operations Manager WaveX Sports Location: Move Club, Green Heights, 6th of October City Working Hours: Flexible (starting from 1:00 PM) Employment Type: Full-Time / Flexible Schedule Weekend Availability Required Key Responsibilities * Manage the daily operations of all WaveX activities and classes. * Coordinate schedules for instructors, trainers, and sessions. * Ensure smooth setup and operation of equipment before and after classes. * Monitor class attendance and maintain operational records. * Act as the main point of contact between WaveX management, instructors, and venue management. * Handle customer inquiries and resolve operational issues promptly. * Support recruitment, onboarding, and coordination of instructors. * Ensure health, safety, and quality standards are consistently maintained. * Assist in planning special events, workshops, and promotional activities. * Prepare regular operational reports and provide recommendations for improvements. * Coordinate inventory management and equipment maintenance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in operations, sports management, event management, hospitality, or a related field. * Strong organizational and problem-solving skills. * Excellent communication and team management abilities. * Ability to work independently and manage multiple tasks efficiently. * Comfortable working flexible hours, including weekends. * Proficiency in Microsoft Office and digital communication tools. * A valid driver s license and access to a car are highly preferred. * Residence in or near 6th of October City is an advantage.</p><p></p></section>

A growing company specializing in the dental field is looking for a motivated and proactive Business Development Manager to join our team in Egypt.<br>Key Responsibilities:* Develop sales and growth strategies* Improve branding and market presence* Build relationships with clients and business partners* Analyze market trends and competitors* Follow up on project execution and internal operations* Suggest and implement new business ideas<br>Requirements:* Strong communication and leadership skills* Proactive and organized personality* Previous experience in business development, sales, or operations* Strategic thinking and problem-solving skills<br>Please send your CV via Linked In or email us directly.team@dentalcoreeg.com

We're hiring: Influencer Marketing Manager Arabhardware Group is looking for an experienced Influencer Marketing Manager to own and grow our influencer operation across the MENA region.<br>What you'll do:Receive and interpret client campaign briefs to identify the right influencer profiles. Research, source, and shortlist influencers across platforms (You Tube, Instagram, Tik Tok, X). Negotiate fees, contracts, and deliverables with influencers. Manage influencer relationships and ensure timely content delivery. Coordinate payments and invoicing. Track campaign performance and report results to clients. Own and continuously grow our internal influencer database across tech, gaming, and lifestyle.<br>What we're looking for:3+ years in influencer marketing or talent management. An active creator network in the MENA / GCC region (non-negotiable). Experience building or managing a structured influencer database. A proven track record running campaigns independently. Strong negotiation skills across rates, contracts, and exclusivity. Arabic & English fluency, written and spoken.<br>Location: Mall of Arabia - 6th October Full-Time - Hybrid Fridays & Saturdays off

We're Hiring: Technical Care Manager Location: Mansoura, Egypt (On-site)<br>At Codra-Tech, we're committed to delivering exceptional learning experiences. We're looking for a Technical Care Manager who is passionate about student success, operational excellence, and building strong relationships with learners throughout their educational journey. In this role, you'll be responsible for managing the end-to-end student experience—from onboarding and engagement to course completion—while ensuring the smooth delivery of our programs. You'll work closely with our Operations, Academic, Technical, Sales, and Marketing teams to provide outstanding support and maintain high operational standards.<br>Key Responsibilities:Manage the complete student lifecycle, including onboarding, support, engagement, and graduation. Coordinate course operations, schedules, live sessions, attendance, recordings, and learning resources. Provide first-line technical support for students and instructors and escalate issues when needed. Maintain accurate documentation, reports, and Notion workspaces. Monitor student engagement, attendance, feedback, and overall learning experience. Collaborate with cross-functional teams to ensure seamless program delivery and continuous improvement.<br>Requirements:Experience in EdTech, Student Success, Customer Support, Program Operations, or a related field. Strong proficiency in Notion, Google Workspace/Microsoft Office, LMS platforms, Zoom, and CRM tools. Excellent communication, organization, time management, and problem-solving skills. A proactive mindset with strong attention to detail and a passion for helping students succeed.<br>If you're excited about making a real impact on learners' experiences and thrive in a collaborative, fast-paced environment, we'd love to hear from you.<br>???? To apply, please send your CV to talents@azzrk.com with the subject line "Technical Care Manager – Mansoura". Know someone who's a great fit? Feel free to share this opportunity!

???? We Are Hiring: Architectural Projects Manager (PM) We are seeking an experienced Architectural Projects Manager to oversee multiple active architectural projects from planning to successful delivery. The ideal candidate will lead a team of Executive Engineers, ensure projects are completed on time and within budget, and act as the main link between Site Operations, Financial & Purchasing Departments, and Top Management. If you thrive in site operations and have a strong track record of project execution, we want you on our team!<br>???? Key Responsibilities:Team Leadership: Lead and supervise 3 (Executive) Engineers while overseeing multiple active projects simultaneously. Planning & Scheduling: Develop and monitor project schedules and timelines using Google Sheets. Cross-Department Coordination: Serve as the core liaison between Site Operations, the Purchasing Department, and Financial teams to ensure seamless project delivery. Procurement: Prepare project material requests and procurement plans. Site Oversight: Conduct regular site follow-ups, resolve technical or operational issues, and ensure quality standards are maintained throughout all project phases. Reporting: Take full ownership and accountability for project execution, reporting progress, risks, and performance directly to Top Management.<br>???? Qualifications:Education: Bachelor’s Degree in Architecture Engineering. Experience: 10–15 years of relevant experience. Expertise: Strong, proven track record specifically in Site Operations. Leadership: Proven experience leading engineering teams or project managers.<br>???? Required Skills:Project Planning & Scheduling (via Google Sheets) Quality Control & Material Approval Leadership & Team Management Communication & Coordination Problem Solving & Time Management<br>???? To Apply:Interested candidates are invited to apply directly through Linked In or send their updated CV to [HR@comfortzone-eg.com] with the subject line "Architectural Projects Manager".

Company Description IAN for Business Management is an innovative online recruitment platform that connects businesses with exceptional talent. The company focuses on simplifying hiring by providing detailed, pre-screened candidate profiles to help organizations quickly identify the right fit. Employers gain access to a diverse pool of professionals, while job seekers can showcase their skills and experience to leading companies. Through user-friendly tools and dedicated support, IAN empowers both employers and candidates to achieve their hiring and career goals. The organization is committed to modernizing recruitment and creating efficient, transparent hiring experiences. Role Description The Real Estate Operations Manager will oversee daily real estate activities, including property management, leasing coordination, and tenant relations. Responsibilities include monitoring occupancy and rental performance, supervising on-site staff, and ensuring properties are maintained to organizational standards. The role involves coordinating with legal, finance, and maintenance teams, tracking contracts, and supporting compliance with relevant regulations and company policies. The Real Estate Operations Manager will also contribute to process improvement, reporting, and implementation of operational strategies to maximize asset performance. This is a full-time, on-site role based in Cairo. Qualifications Experience in real estate operations, including property management, leasing processes, and tenant coordination. Strong organizational and administrative abilities, with proficiency in scheduling, documentation, and contract tracking. Solid analytical and reporting skills, including the ability to interpret financial and occupancy data and prepare clear operational reports. Effective communication and stakeholder management skills, with the ability to collaborate with internal teams, service providers, and clients. Proficiency in common office software and property management tools or CRM systems. Ability to work on-site in Cairo, manage multiple priorities, and respond quickly to operational issues. Bachelor’s degree in Business, Real Estate, Management, or a related field is preferred. Previous experience in a real estate or facilities management environment is highly beneficial.

Are you passionate about business growth, operations, and leadership? Do you enjoy working in a fast-paced international environment? Ai-CHA Food is looking for a Country Manager to lead our business expansion and operations in Egypt. If you're ready to take ownership of a growing market and make a real impact, we'd love to hear from you! Key Responsibilities✅ Lead the overall business strategy and operations in Egypt✅ Drive business growth and improve operational performance✅ Oversee store development, market expansion, and supply chain coordination✅ Build and maintain strong relationships with franchise partners, suppliers, landlords, and government authorities✅ Ensure compliance with local regulations and business requirements✅ Identify new business opportunities and market trends✅ Act as the key liaison between the Egypt team and Headquarters✅ Build, coach, and lead a high-performing local team We're Looking For✔ Bachelor's Degree or above✔ At least 6 years of experience in business development, operations, retail, F&B, franchising, or general management✔ Strong leadership, communication, and problem-solving skills✔ Good understanding of the Egyptian market and business environment✔ Fluent in Arabic, English, and Mandarin Chinese (all three are required)✔ Experience working with Chinese companies or international brands is highly preferred✔ Willing to travel within Egypt when required Why Join Ai-CHA????? Be part of a fast-growing international F&B brand???? Take ownership of an entire country's business operations???? Work closely with regional and global leadership teams???? Great career development opportunities in an expanding international business???? Interested candidates are welcome to send their CV and expected salary to hr@aichaglobal.com Join us and grow with Ai-CHA!#Hiring #Country Manager #Egypt Jobs #Cairo Jobs #Leadership #Operations #Retail Jobs #FNBJobs #Mandarin Speaker #Chinese Speaker #Arabic Speaker #Business Development #AiCHA

Company Description Bascota is a farm-to-table concept that focuses on fresh, locally sourced ingredients and thoughtfully crafted food and beverage experiences. The company is committed to transparent sourcing, sustainable practices, and high-quality service. Bascota aims to provide guests with wholesome meals that highlight seasonal produce and authentic flavors. Team members join a culture that values collaboration, integrity, and continuous improvement in every aspect of operations.<br>Role Description The Food and Beverage Operations Manager is a full-time, on-site role based in Cairo. This position oversees daily food and beverage operations, including coordinating front-of-house and back-of-house activities to ensure smooth service and consistent product quality. Responsibilities include managing staff schedules, supervising service standards, monitoring inventory and procurement, and enforcing food safety and hygiene regulations. The manager will analyze sales and customer feedback, implement improvements to enhance guest satisfaction, and support menu execution in alignment with the farm-to-table concept. The role also involves training and coaching team members, controlling operational costs, and collaborating with leadership on strategic initiatives and promotions.<br>Qualifications<br> Candidates should possess strong Operations Management skills, including workflow coordination and cost control. Candidates should possess Food Service and Food & Beverage knowledge, with a solid understanding of menu execution and food safety standards. Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to handle feedback and maintain high service quality. Candidates should possess team leadership, staff training, and performance management capabilities. Relevant experience in restaurant, hotel, or hospitality food and beverage operations is highly beneficial. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, on-site environment in Cairo. Ability to collaborate across departments and communicate clearly with diverse teams and guests. Formal education in hospitality management, business, or a related field is an advantage but equivalent experience is also valued.

About the Role<br>The Housekeeping Site Manager oversees daily housekeeping operations, ensuring high cleanliness standards, staff efficiency, and compliance with safety policies. They manage budgets, inventory, and client satisfaction to maintain service excellence.<br>The Housekeeping Site Manager is responsible for leading and managing the housekeeping staff, ensuring operational efficiency, and maintaining service quality.<br>Responsibilities<br>Housekeeping Staff Management & Training Lead and mentor housekeeping staff to maintain high cleanliness standards. Monitor training programs, ensuring compliance and timely performance evaluations. Encourage personal growth through periodic reviews.<br>Operational Efficiency & Service Quality Oversee daily housekeeping operations to meet SLA requirements. Conduct QPE inspections to maintain quality and compliance. Review and address service scores and client feedback for continuous improvement.<br>Inventory & Equipment Management Implement and manage inventory processes to optimize operations and reduce costs. Ensure all cleaning equipment is in proper working condition and schedule necessary repairs. Recommend new equipment and amenities to enhance safety and service delivery.<br>Budgeting & Resource Allocation Manage labor budgets, operating expenses, and staffing levels. Prepare and complete necessary financial and operational reports.<br>Client & Safety Compliance Enforce safety policies and procedures within the department. Attend monthly review meetings with customer representatives to discuss service performance. Qualifications<br>Education: A High school diploma is a Min Total Years of Experience: 3-5 years Years of Relevant position: 2 years in managerial role Professional Certification: TOT

Job Summary: The Operations Supervisor will be responsible for the recruitment, training and ongoing development of their team members to ensure all operational processes are performed efficiently and an excellent service is delivered to Consultants and patients at all times. The Operations Supervisor will report directly to the Assistant operations manager and work collaboratively with other Supervisors, Team leaders and staff to ensure change initiatives are fulfilled and service targets achieved at all times<br>Job Description:Manage and motivate a team of PAs and Admin Assistants to deliver an excellent level of service and support to their assigned Consultants. Supervise and coordinate the activities of staff in the daily operations of the Operations Centre. Communicate with their team, on a regular basis (including monthly performance reviews), to ensure everyone is familiar with their performance, goals and any required information or new initiatives. Hold monthly one to one meetings with the PAs / Team Leader to ensure they are meeting all targeted team and individual performance standards. Discuss performance information and suggestions for training or coaching to develop the skills and output of each PA/ TL. Ensure all operational processes are performed efficiently to meet team and departmental objectives. Monitor and analyze operational metrics to identify areas for improvement and action accordingly. Ensure any complaints are handled speedily and efficiently in line with company policy. Works on the reports provided by the Assistant Operations Manager to ensure effective collaboration with other departments, working collectively to fulfill the company's overall goals. Listen in to difficult calls and take escalation of queries when necessary, feeding back to Team leader and PA to offer advice on managing in the future. Handle consultant’s complaints to deliver a satisfactory resolution and prevent any similar issues occurring in the future. Responsible for recruitment and onboarding of new team members. Coach PAs / TLs to develop skills, output and general performance, including onboarding development for new team members. Onboarding of new consultants and ensuring all information is collected and making sure consultant profiles and insurance are on the system Ensure all files and insurance companies are added to the system. Review quality and productivity reports monthly coming from their direct manager, share with each team member and plan required resourcing and coaching program for the following month. Organize quarterly reports on team leaders’ performance and share them with the operations/ training managers to plan for needed training. Undertake all other actions and activities as reasonably requested, or delegated, by Senior Management. Complying with the line manager in work-related tasks and instructions. Other duties within the job role as reasonably identified by the management team.<br>Job Requirements:A bachelor's degree in a related field. Fluent English is A MUST. Proven work experience in the relevant department. Experience in supervising operational processes. Good working knowledge of operational procedures and policies. Excellent leadership and decision-making skills. Excellent Client facing & Internal Communication Skills Excellent Computer skills, Advanced MS excel is required Organizational and time-management skills.<br>Working Days: Monday to Friday ( Saturday & Sunday off ). Working Hours: 11:00AM to 7:00PM. Work Location: Heliopolis, Cairo.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Leverage your abilities and join the dynamic team of a leading company specializing in Investment &amp;amp; Financial Services.</p><br><p>The Operations Manager will be responsible for overseeing the firm’s operations desk, ensuring accurate transaction processing, reconciliations, and regulatory compliance. The role requires strong leadership to supervise staff, streamline workflows, and enhance operational efficiency across all investment and trading activities.</p><br>Key Accountabilities:<ul><li><p><strong>Transaction &amp;amp; Reconciliation Management:</strong> Oversee daily financial transactions (trades, settlements, payments) and ensure timely reconciliation of accounts and bank ledgers.</p><br></li><li><p><strong>Client Reporting &amp;amp; Support:</strong> Deliver accurate portfolio statements and transaction confirmations, while efficiently resolving client inquiries.</p><br></li><li><p><strong>Team Leadership:</strong> Supervise, mentor, and evaluate the operations staff to maintain high performance and accuracy standards.</p><br></li><li><p><strong>Process Optimization:</strong> Develop and streamline operational workflows, procedures, and KPIs to maximize efficiency and minimize errors.</p><br></li><li><p><strong>Compliance &amp;amp; Audit Readiness:</strong> Ensure all activities comply with internal policies and regulations, while preparing documentation for operational audits.</p><br></li><li><p><strong>Risk &amp;amp; Control Management:</strong> Identify operational risks and implement robust controls to prevent errors, fraud, or financial losses.</p><br></li><li><p><strong>Cross-Department Coordination:</strong> Collaborate with Trading, Compliance, and Finance teams to ensure smooth and integrated end-to-end operational workflows.</p><br></li></ul><p><span><strong>Knowledge, Skills, and Experience</strong></span> </p><br><ul><li><p>5–10 years of experience in financial services operations, preferably in Investment, Wealth Management, or Trading operations.</p><br></li><li><p>Proven track record of managing and leading a small operations team.</p><br></li><li><p>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (ACCA, CPA, or CFA is a plus).</p><br></li><li><p>Deep understanding of financial operations, transaction processing, reconciliations, and proficiency in financial software.</p><br></li><li><p>Strong knowledge of compliance and regulatory requirements within the UAE financial markets.</p><br></li><li><p>Analytical mindset with high attention to detail, strong team management abilities, and the capacity to handle deadlines in a fast-paced environment.</p><br></li></ul> </div>

الغرض العام من الدور: تطبيق إجراءات التشغيل القياسية وفقاً لسياسة الشركة لضمان عمليات تتسم بالكفاءة والدقة والسرعة وفعالية التكلفة داخل المنطقة وبأعلى معايير الجودة. يتضمن ذلك مراقبة والإشراف على المرؤوسين المباشرين وغير المباشرين بالإضافة إلى الأقسام الداعمة، مع التطوير المستمر للأساليب لتحقيق أقصى قدر من رضا العملاء بما يتماشى مع أهداف الشركة الاستراتيجية.<br>المسؤوليات والمهام الرئيسية: مراقبة وتنفيذ ومراجعة خطط المنطقة إدارياً وتشغيلياً لتنفيذ القرارات والتوصيات بما يتوافق مع احتياجات المنطقة واستراتيجية الشركة. الإشراف على أنشطة أقسام الخدمات داخل المنطقة، وتقييم أدائها لضمان تلبية المعايير المعتمدة على مستوى المدينة وتعظيم رضا العملاء. إجراء جولات تفتيش يومية عبر المنطقة، وتحديد المخالفات أو العيوب، والتنسيق مع الأقسام ذات الصلة لاتخاذ الإجراءات القانونية اللازمة للحفاظ على الطابع المعماري. الحفاظ على روتين تفتيش صارم، وتسجيل أي مخالفات، وتقديم جدول تفتيش أسبوعي لكل منطقة على حدة للحفاظ على بيانات المنطقة الشاملة وحل تقارير خدمة العملاء بكفاءة. كشف التعديلات غير المصرح بها على الواجهات أو الأعمال الإنشائية/المعمارية، والتحقق من الموافقات الفنية السارية لفرض لوائح السكن المجتمعية. الإشراف على الإجراءات القانونية ضد التحويلات غير المصرح بها للوحدات السكنية إلى مساحات تجارية أو إدارية، مع ضمان متابعة دقيقة حتى يتم تصحيح المخالفات بالكامل. تحقيق النتائج المستهدفة الموضحة في المخطط الرئيسي المقدم من رئيس هيئة المدينة، وتقديم تقارير دورية حول الإدارة بالأهداف (MBO) مرتبطة مباشرة بمؤشرات الأداء الرئيسية (KPIs). الشراكة مع إدارة الأمن للحفاظ على النظام العام وحماية الممتلكات الخاصة، وضمان الامتثال الصارم للقواعد المتعلقة بالعمالة اليومية غير المصرح بها في المناطق السكنية المفتوحة. تحليل المشكلات المتكررة التي يتم تحديدها في تقارير نظام إدارة علاقات العملاء (CRM) والتي تؤثر على مرافق المدينة، وتطوير حلول مستدامة جنباً إلى جنب مع الأقسام المتخصصة لمنع تكرارها. وضع استراتيجيات متقدمة لتعزيز كفاءة المنطقة وتقديم مقترحات/توصيات لتوفير التكاليف إلى الإدارة العليا. تقييم والتوصية بمتطلبات الموارد البشرية والمالية للحفاظ على معايير المنطقة لإدراجها في الميزانية العامة التي تعدها الإدارة العليا. المساهمة بفعالية في احتواء التكاليف عبر عمليات المنطقة من خلال ضمان الاستخدام الأمثل للأدوات والمعدات والموارد لتحقيق عائد الاستثمار المتوقع على النفقات. التنسيق مع الكيانات الخارجية (مثل شركة الإسكندرية للطاقة، ومقاولي تنسيق الحدائق)، ومراجعة تنفيذ العقود، والتحقق من/اعتماد الفواتير المالية، والتشاور مع خبراء الزراعة للارتقاء بمعايير الخدمة. ضمان التزام ملاك الوحدات باللوائح السكنية الداخلية التي وضعها المطور، وحماية الجماليات العامة للمدينة، والسلامة المعمارية، والسلامة الإنشائية. التعامل المباشر مع السكان والملاك لحل الشكاوى أو الملاحظات، والسعي لتحقيق أعلى مستويات رضا العملاء. مراقبة الفعالية التشغيلية لجميع وحدات الخدمة داخل المنطقة، وتنسيق حل أي مشكلات تواجه السكان في تقديم الخدمات.<br>متطلبات الوظيفة: المؤهل التعليمي: درجة البكالوريوس في مجال ذي صلة (الهندسة، إدارة الأعمال، أو ما يعادلها). الخبرة: خبرة إدارية واسعة (مستوى مدير أول/عام) في إدارة المرافق، أو العمليات، أو التطوير العقاري/إدارة المجمعات.<br>الكفاءات والمهارات الأساسية: معرفة عميقة بعمليات المجمعات، وإدارة الصيانة، والإشراف على الموردين/المقاولين. فهم قوي للامتثال المعماري، ولوائح الإسكان المحلية، وإنفاذ استخدام الممتلكات. خبرة في إعداد ومراقبة وترشيد ميزانيات الأقسام، بالإضافة إلى مراجعة فواتير المقاولين وعائد الاستثمار. القدرة على قيادة وتقييم وتوجيه فرق كبيرة من المرؤوسين المباشرين وغير المباشرين. الكفاءة في التعامل مع علاقات السكان رفيعة المستوى، وتقارير CRM، وحل شكاوى العملاء المعقدة. القدرة على مواءمة الأهداف التشغيلية مع استراتيجية الشركة، وتحليل مقاييس الأداء (KPIs/MBOs)، وتقديم توصيات توفير التكاليف للإدارة العليا.

Job Title - Production and Service Center Manager Reporting To - General Manager/Service Manager/Operations Director Location - Cairo, Egypt<br>Key Responsibilities Production and Output Plan and manage daily or weekly production schedules. Monitor product quality control and fix issues fast. Initiate ordering raw materials, spare parts, and tools. Schedule machine maintenance to stop costly breakdowns. Proper staffing and resources utilisation. Ensure production plans are synchronised with contractual obligation.<br>Service Center Operations Direct daily customer service and repair workflows. Supervision of, planning activities and safety management of Service Center Team. Repair and manufacturing of equipment as per Torishima standards and procedures. Resolve client complaints and high-priority service issues. Track service metrics like response times and repair rates. Manage part inventories and stock par levels.<br>Team and Budget Management Hire, train, and supervise technicians and floor workers. Track operational budgets and control labour costs. Enforce workplace health and safety rules. Write performance reports for senior leaders.<br>Qualifications & Requirements Bachelor's degree in Engineering, preferably Mechanical and Production, Business Administration or a related field.10+ years of relevant experience, including at least 5 years in a managerial or supervisory role. Commercial background with good P/L experience. People Management and leadership skills. Experience in managing or working with CNC machining operations is an advantage.<br>Prior Work Experience & Skills Experience in the service industry or related field. Strong leadership and team management skills. Excellent problem-solving abilities. Good computer skills and proficiency in ERP / management systems. Oracle Net Suite knowledge would be an advantage. Solid understanding of financial management. Ability to multitask and handle high-pressure situations. Experience in process improvement methodologies. Service Center, Workshop, Production, Manufacturing or similar Operations Management role. Excellent communication and interpersonal skills. Strong organisational and time-management abilities. Basic computer skills. Knowledge of service management principles. Ability to manage and motivate a team. Customer service-oriented mindset. Strong analytical and decision-making skills. Good physical condition and stamina.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <strong>وصف المنصب</strong><br><strong>النطاق</strong><br>دالة الدعم - المحاسبة والمالية<br><strong>المسمى الوظيفي</strong><br>المدير المالي الإقليمي - الشرق الأوسط م/ف<br><strong>مغامرة NGE</strong><br>كجزء من تطوير وإدارة أنشطتنا في الشرق الأوسط، نبحث عن <strong>مدير مالي إقليمي</strong> لقيادة وظيفة المالية عبر محفظة تضم عدة كيانات قانونية في ثلاث دول.<br>تقريراً إلى المدير الإقليمي، ستقوم بدور رئيسي في هيكلة وتنسيق وتوجيه الأداء المالي للمنطقة. ستشرف على جميع جوانب المالية، بما في ذلك المحاسبة والتخطيط المالي والضرائب والخزينة والرقابة الداخلية والامتثال والمسائل القانونية والتأمين، مع الالتزام كواجهة رئيسية مع تنظيم المالية في المجموعة.<br><strong>في هذا الدور، ستكون المسؤوليات الأساسية كالتالي :</strong><br><strong>الإدارة والتقارير المالية</strong><br><ul><li>ضمان تقارير مالية شهرية ربع سنوية وسنوية دقيقة وفي الوقت المناسب وبما يتوافق مع متطلبات المجموعة.</li><li>الإشراف على إعداد البيانات المالية القانونية وتنسيق تقارير الضرائب مع فريق الضرائب في المجموعة.</li><li>قيادة عملية ميزانية المنطقة السنوية بالتعاون مع فريق إدارة العمليات وضمان مراقبتها وتحديثها ربع السنويًا.</li><li>تقديم تحليلات مالية مستنيرة وتوصيات للإدارة الإقليمية والإدارة العليا.</li></ul><br><strong>الإدارة والقيادة لقسم المالية</strong><br><ul><li>قيادة وتنسيق وتطوير فرق المالية في الدول ضمن المنطقة.</li><li>المساهمة في تطوير وظيفة مراقبة التكاليف داخل المنطقة.</li><li>الشراكة بشكل وثيق مع مديري العمليات لتعزيز الوعي المالي ودعم إنجاز المشاريع الاستراتيجية بنجاح.</li></ul><br><strong>الرقابة الداخلية والالتزام وإدارة المخاطر</strong><br><ul><li>ضمان حوكمة مالية قوية في تطبيق الإجراءات الإدارية والمالية، واستخدام أدوات المجموعة بفعالية.</li><li>الالتزام بالالتزامات القانونية والضريبية والاجتماعية والتأمينية والتنظيمية المطبقة في الدول ضمن المنطقة.</li><li>إدارة العلاقة مع المدققين والبنوك والمستشارين الماليين وشركاء المشاريع المشتركة وأصحاب المصلحة الخارجيين الآخرين.</li></ul><br><strong>الخزينة وإدارة النقد</strong><br><ul><li>الإشراف على توقعات التدفق النقدي والحفاظ على تركيز قوي على توليد النقد.</li><li>مراقبة التحصيلات ومستويات الدين والمؤشرات الخ treasury الرئيسية.</li><li>تحديد الفرص لتحسين توليد النقد وتحسين الكفاءة المالية عبر المنطقة.</li></ul><br><strong>الملف المثالي</strong><br>لديك سجل قوي في <strong>قيادات مالية عليا ضمن بيئة تشغيل دولية.</strong><br>تجلب خبرة واسعة عبر وظيفة المالية، بما في ذلك المحاسبة والضرائب والخزينة والرقابة المالية وإدارة الأداء. مرتاح للعمل في بيئات أعمال معقدة ومتطورة، توفر رؤية واضحة وتدعم اتخاذ القرار المستنير.<br>تجمع بين هذه المصداقية الفنية ونهج تعاوني يبني شراكات فعالة مع فرق التشغيل.<br>معروفون بصرامتك وحكمتك المعقولة ونهجك البراغماتي، ولديك القدرة على الحفاظ على المرونة والدبلوماسية لدفع المبادرات إلى الأمام في بيئة دولية demanding.<br><strong>الإجادة باللغة الإنجليزية والعربية ضرورية للنجاح في هذا الدور الإقليمي.</strong><br><strong>نوع العقد</strong><br>دائم<br><strong>لماذا ننضم إلينا؟</strong><br>هذا الدور يتيح الفرصة لقيادة وظيفة مالية إقليمية استراتيجية في قلب الأعمال، والعمل عن كثب مع فرق التشغيل في بيئة دولية demandas وتتطور بسرعة.<br>كعضو رئيسي في فريق القيادة الإقليمي، ستلعب دوراً مركزياً في دعم أداء الأعمال، تقوية الحوكمة والعمليات المالية، والمساهمة في التطوير المستمر لعملياتنا في الشرق الأوسط.<br>بانضمامك إلى TSO، تصبح جزءاً من مجموعة مستقلة تتسم بـ:<br>ابتكار، مسؤولية ودعم<br>الالتزام بنهج الأولوية للناس<br>توفير فرص تطوير مهنية حقيقية (مع أكثر من 50 مهنة لاستكشافها)<br>مكرسة للتنوع والشمول (التوازن بين الجنسين، الدمج الاجتماعي، الإعاقة، إلخ.)<br><strong>موقع الوظيفة</strong><br><strong>مكان العمل</strong><br>شمال أفريقيا والشرق الأوسط، مصر<br><strong>المدينة</strong><br>القاهرة، مصر<br><strong>معايير المرشح</strong><br><strong>المستوى الأدنى من التعليم المطلوب</strong><br>درجة جامعية لمدة 5 سنوات<br><strong>المستوى الأدنى من الخبرة المطلوبة</strong><br>أكثر من 10 سنوات<br> </div>

Company Description Data Flow Group is a global leader in Primary Source Verification (PSV), background screening, and immigration compliance services that help organizations manage risk and make informed decisions. The company combines advanced technology, stringent processes, and qualified research analysts with a global network of over 100,000 issuing authorities to verify professional credentials directly from original sources. Data Flow operates to the highest regulatory standards, including JCI, ISO, and GDPR, ensuring robust data security and compliance. Headquartered in Dubai with offices across multiple regions, Data Flow serves clients in more than 200 countries with multilingual, market-tailored services supported by specialized language partners.<br>Role Description The Senior Operations Manager – Client Delivery is a full-time, on-site role based in Giza, responsible for overseeing end-to-end delivery of services to key clients. This role includes managing daily operations, ensuring service level agreements are met, and driving process efficiency and quality across verification and compliance workflows. The Senior Operations Manager leads and mentors cross-functional teams, coordinates resource allocation, and resolves operational and client issues in a timely manner. This position collaborates closely with internal stakeholders and clients to improve performance, implement best practices, and support strategic initiatives that enhance customer satisfaction and operational excellence. The role also involves reporting on key performance indicators, identifying risks, and recommending continuous improvement measures.<br>Qualifications<br> Strong operations management skills with experience overseeing service delivery, workflow optimization, and performance metrics. Demonstrated people leadership capabilities, including team supervision, coaching, and building high-performing, client-focused teams. Client relationship management skills, with experience handling escalations, managing expectations, and delivering solutions in a service-driven environment. Analytical and problem-solving skills, including the ability to interpret data, identify trends, and implement process improvements. Knowledge of compliance, quality assurance, or risk management, ideally within verification, background screening, or related regulated industries. Excellent communication and stakeholder management skills, with the ability to work effectively across multicultural and cross-functional teams. Relevant academic background, such as a bachelor’s degree in Business Administration, Operations Management, or a related field; an advanced degree is an advantage. Proficiency with operational and reporting tools (e.g., spreadsheets, dashboards, workflow systems) and comfort working with technology-enabled processes. Proven experience in a senior operations or service delivery role, preferably in a global or multi-site organization.

Operations Manager (Wiring & Cable Manufacturing) Reports To: Plant Manager Department: Operations / Manufacturing Job Summary The Operations Manager is responsible for leading and coordinating all production operations within the wiring and cable manufacturing plant. The role ensures that production targets are achieved safely, efficiently, and in compliance with quality standards while optimizing costs, productivity, and resource utilization. The Operations Manager works closely with Production, Maintenance, Quality, Supply Chain, Engineering, and EHS teams to drive continuous improvement and operational excellence. Key Responsibilities Production Management Plan, organize, and oversee daily production activities to meet customer demand and delivery schedules. Ensure achievement of production KPIs including output, efficiency, OEE, yield, and on-time delivery. Monitor manufacturing processes including wire drawing, annealing, stranding, insulation, cabling, sheathing, armoring, testing, and packaging. Optimize production scheduling and machine utilization to maximize throughput. Minimize downtime through effective coordination with the Maintenance team. Operational Excellence Implement Lean Manufacturing, Six Sigma, 5S, Kaizen, and continuous improvement initiatives. Identify process bottlenecks and implement corrective actions. Drive productivity improvements and cost reduction programs. Standardize work practices and improve operational efficiency. Quality Management Ensure compliance with ISO 9001 and applicable cable manufacturing standards (IEC, BS, UL, ASTM, or customer specifications). Work closely with the Quality department to reduce defects, scrap, and customer complaints. Lead root cause analysis and corrective/preventive actions (CAPA). Health, Safety & Environment Promote a strong safety culture across all operations. Ensure compliance with company HSE policies and local regulations. Conduct safety audits and risk assessments. Lead investigations of production-related incidents and implement preventive measures. People Management Lead, coach, and develop production supervisors and team leaders. Conduct performance evaluations and establish development plans. Manage workforce planning, training, and succession planning. Foster teamwork, accountability, and employee engagement. Planning & Coordination Coordinate with Supply Chain to ensure availability of raw materials such as copper, aluminum, PVC, XLPE, compounds, tapes, and packaging materials. Work with Engineering on new product introductions and process improvements. Collaborate with Sales and Planning to meet customer delivery requirements. Financial Management Manage production budgets and operating costs. Monitor manufacturing costs, labor efficiency, energy consumption, and material waste. Support annual budgeting and capital expenditure planning. Reporting Prepare and present operational reports to the Plant Manager covering:Production performance OEE and productivity Quality metrics Downtime analysis Safety performance Labor utilization Cost performance Continuous improvement initiatives Customer service and delivery performance Key Performance Indicators (KPIs) Production output achievement Overall Equipment Effectiveness (OEE) First Pass Yield (FPY) Scrap and waste percentage Manufacturing cost per unit On-Time Delivery (OTD) Equipment downtime Labor productivity Customer complaints Safety performance (LTIFR/TRIR) Inventory accuracy Continuous improvement savings Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering, or a related discipline. Master's degree (MBA or Engineering Management) is an advantage. Experience8–12 years of experience in manufacturing operations. Minimum 5 years in a leadership role within the wire and cable manufacturing industry. Strong experience in wire drawing, stranding, extrusion, cabling, armoring, testing, and finishing processes. Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or similar). Experience with Lean Manufacturing and continuous improvement methodologies. Technical Skills Strong knowledge of cable manufacturing processes. Understanding of copper and aluminum conductor processing. Knowledge of extrusion technologies (PVC, XLPE, PE, LSZH). Production planning and scheduling. Capacity planning. Process optimization. Quality systems and statistical process control. Root cause analysis tools. Budget and cost management. KPI analysis and reporting. Leadership Competencies Strategic thinking Results-oriented leadership Decision-making Team development and coaching Cross-functional collaboration Problem-solving and analytical thinking Change management Effective communication Conflict resolution Continuous improvement mindset Working Relationships Reports to:Plant Manager Direct Reports:Production Supervisors Shift Managers Production Planners (where applicable) Manufacturing Engineers (depending on organization) Production Coordinators Internal Interfaces:Quality Assurance Maintenance Supply Chain Engineering Warehouse EHSFinance HRSales & Customer Service Preferred Certifications Lean Six Sigma Green Belt or Black Belt ISO 9001 Internal Auditor OSHA or equivalent Safety Certification Project Management certification (PMP) is an advantage