وظائف محلل مالي في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i><b>About Sanofi:</b></i></p><br><p>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.</p><br><p><i><b>About the Job:</b></i></p><br><p>The Diabetes and Cardio Metabolic Sales and Customer Engagement Head holds end-to-end accountability for the management and performance of the Diabetes and Cardio Metabolic portfolio in Egypt. This role is responsible for developing and implementing a long-term commercial strategy that focuses resources on maximizing market share, achieving sales targets, and controlling OPEX through proper P&amp;L management — all within the framework of the MCO business strategy and policies.</p><br><p>The role ensures the delivery of best-in-class Healthcare Professional (HCP) and patient journeys across the Diabetes and Cardio Metabolic therapeutic areas, driving commercial excellence and innovation in chronic disease management. The incumbent will lead the translation of Sanofi GenMed global and regional strategy into locally relevant, insight-driven execution plans that address the unique dynamics of the Egyptian healthcare landscape.</p><br><p>As a senior commercial leader, this role plays a pivotal part in shaping the competitive positioning of Sanofi's Diabetes and Cardio Metabolic portfolio, fostering a high-performance culture, and contributing strategically to the Pharma Egypt Leadership Team to drive competitiveness, transformation, and people growth.</p><br><p><b>KEY RESPONSIBILITIES</b></p><br><ul><li><p><b>Business Strategy &amp; Execution — Diabetes and Cardio Metabolic Portfolio:</b></p><br></li><li><p>Define and achieve financial objectives including sales, profitability, and market share targets for the Diabetes and Cardio Metabolic portfolio.</p><br></li><li><p>Build and execute a business strategy fully aligned with Sanofi GenMed global and regional strategy, enriched with relevant local insights specific to chronic disease management in Egypt.</p><br></li><li><p>Develop and implement long-term business plans (3-year horizon) to maximize market share and Business Operating Income (BOI).</p><br></li><li><p>Ensure high-level portfolio management including successful product launches, pre-launch activities, and comprehensive local business case development tailored to the Diabetes and Cardio Metabolic landscape.</p><br></li><li><p>Activate business intelligence and competitive monitoring to adapt strategy to the evolving competitive environment and proactively propose growth opportunities.</p><br></li><li><p>Build Integrated Growth Plans that provide strategic market insights feeding the overall portfolio strategy.</p><br></li><li><p>Ensure proper execution of Brand Activation Plans (operational plans), including:</p><br></li><li><p>Patient and customer segmentation specific to Diabetes and Cardio Metabolic conditions</p><br></li><li><p>Optimal patient and customer pathway design, including referral pathway optimization</p><br></li><li><p>Identification and mitigation of local barriers to screening and diagnosis</p><br></li><li><p>Tailored stakeholder engagement strategies</p><br></li><li><p>Best-in-class Patient Support Programs and solutions for chronic disease management</p><br></li><li><p>Track and optimize key performance indicators including Sales, Customer Satisfaction, and Internal Engagement.</p><br></li><li><p>Apply Sanofi internal business and financial processes in management and reporting, in full alignment with Sanofi compliance guidelines.</p><br></li><li><p>Oversee and analyze relevant market performance and trends, identifying performance development opportunities.</p><br></li><li><p>Implement Customer Engagement strategy delivering high-quality customer journeys for key target customers effectively and consistently.</p><br></li></ul><p><b>2- Budget, P&amp;L &amp; Performance Management:</b></p><br><ul><li><p>Hold full budget and P&amp;L ownership and responsibility for operational effectiveness within the Diabetes and Cardio Metabolic portfolio.</p><br></li><li><p>Ensure realization of budget commitments and 3-year plans.</p><br></li><li><p>Provide input and propositions to the Commercial Head on business needs for cross-resourcing and budgeting.</p><br></li><li><p>Oversee overall operations results, financial data, sales data, and other metrics to evaluate whether business objectives are met and adjust tactics accordingly.</p><br></li><li><p>Constantly review resource allocation to optimize P&amp;L, meet Sales and BOI targets, and capture business opportunities.</p><br></li><li><p>Drive operational excellence and cost efficiency while maintaining quality of execution.</p><br></li></ul><p><b>3- Key Stakeholders' Engagement</b></p><br><ul><li><p>Collaborate cross-functionally (Medical, Market Access, Public Affairs, Communication, Finance, GTMC, TRM, Supply Chain) to define a broad stakeholder engagement strategy.</p><br></li><li><p>Understand how stakeholders impact each other within the healthcare ecosystem — including COEs, KOLs, HCPs, DOLs, scientific societies, PAGs, policy makers, and payers — and tailor engagement approaches to their level of maturity.</p><br></li><li><p>Define innovative business models and partnerships with key external stakeholders to drive business growth.</p><br></li><li><p>Ensure a seamless patient experience from pre-screening to post-treatment in Diabetes and Cardio Metabolic care.</p><br></li><li><p>Contribute strategically to Pharma Egypt Leadership Team discussions to increase competitiveness, transformation, and people growth.</p><br></li><li><p>Serve as an active member of the Pharma Country Operational Committee.</p><br></li></ul><p><b>4- People &amp; Organization Leadership</b></p><br><ul><li><p>Lead a best-in-class local Commercial team that transforms paradigms and enhances agile mindset to deliver business objectives while maintaining high performance levels.</p><br></li><li><p>Manage team performance through setting and reviewing priorities aligned with business objectives.</p><br></li><li><p>Provide appropriate and timely feedback on performance and coach team members to achieve their goals.</p><br></li><li><p>Support professional and career development by identifying skills and competencies needed for current and prospective roles, and provide opportunities to learn and practice new skills.</p><br></li><li><p>Build a motivated and engaged team through formal and informal recognition, regular communications, and encouragement of cooperation between individuals and teams.</p><br></li><li><p>Secure effective Talent Management processes across customer-facing teams in line with Sanofi's Talent Management approach.</p><br></li><li><p>Drive talent performance objectively and develop solid succession plans.</p><br></li><li><p>Foster diversity, equity, and inclusion within the team.</p><br></li></ul><p><br><b>5- New Ways of Working &amp; Agile Transformation</b></p><br><ul><li><p>Champion and model new ways of working toward a more empowered, autonomous, and accountable organization.</p><br></li><li><p>Apply Agile methodology, Space to Lead principles, and Volcano approach in day-to-day transversal cooperation — including project mode, squads, thoughtful risk-taking, and simplification opportunities.</p><br></li><li><p>Be outcome-focused, not process-oriented: prioritize based on value creation for customers.</p><br></li><li><p>Transform decision-making processes to be more customer-centric, involving field force and customer-facing teams in a bottom-up approach.</p><br></li><li><p>Adopt a "good enough" approach to respond to customer needs with a first prototype (Minimum Viable Product) and iterate over time.</p><br></li><li><p>Champion innovation and experimentation within compliance boundaries.</p><br></li><li><p>Drive digital transformation and omnichannel engagement excellence across the portfolio.</p><br></li></ul><p><b>6- Health Safety and Environment Responsibilities</b></p><br><ul><li><p>Care for his/her own safety and wellbeing and the safety of others, and co-operate with the company to ensure a safe place of work.</p><br></li><li><p>Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution-free work environment.</p><br></li><li><p>Engage the HSE department in related activities (where applicable) and ensure work performed follows local HSE regulations, Corporate HSE Policy and key requirements.</p><br></li><li><p>Demonstrate commitment to HSE through active involvement in related programs and campaigns.</p><br></li><li><p>Follow HSE guidelines and take all necessary measures to effectively implement the HSE action plan (PASS) in work area and activities.</p><br></li><li><p>Promote and follow HSE rules and act responsibly to protect yourself and others from injury and ill health conditions.</p><br></li><li><p>Follow the company's road safety program.</p><br></li><li><p>Attend HSE training.</p><br></li><li><p>Report all accidents/incidents (if any) to the HSE Manager and investigate within the area of responsibility.</p><br></li><li><p>Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements.</p><br></li></ul><p><b>7- Compliance &amp; Ethics</b></p><br><ul><li><p>Respect corporate commitments and compliance guidelines as well as local regulations at all times.</p><br></li><li><p>Guarantee that all activities, operations, and procedures at franchise level are carried out in compliance with local regulations, laws governing business operations, and corporate policies — in order to avoid conflict with official/legal authorities and loss of public reputation.</p><br></li><li><p>Manage Health, Safety, and Environment (HSE) issues with the support of the local HSE team.</p><br></li><li><p>Act as a role model of ethics and business integrity.</p><br></li><li><p>Ensure all promotional activities comply with pharmaceutical industry codes and standards.</p><br></li><li><p>Maintain the highest standards of transparency in interactions with healthcare professionals and institutions.</p><br></li></ul><p><b>8- Other Responsibilities</b></p><br><ul><li><p>Perform other duties as assigned by the Commercial Head Egypt.</p><br></li><li><p>Respect company values, code of ethics, and social charter.</p><br></li><li><p>Respect the personal data protection charter and applicable GDPR requirements.</p><br></li><li><p>Contribute to corporate initiatives and transformation programs as required.</p><br></li></ul><p><i><b>About You:</b></i></p><br><p><b>Education</b></p><br><ul><li><p>Bachelor's degree in Pharmacy, Business Administration, Marketing, or a related scientific/business field (required).</p><br></li><li><p>MBA or equivalent postgraduate qualification in Marketing/Business Management is a strong asset.</p><br></li></ul><p><b>Professional Experience</b></p><br><ul><li><p>Minimum 10 years of pharmaceutical industry experience in Commercial or customer-facing roles.</p><br></li><li><p>Demonstrated expertise in Sales planning, Omnichannel strategy, Marketing, and leading Sales teams with a strong focus on patient-centric initiatives.</p><br></li><li><p>Proven successful P&amp;L ownership accountability with demonstrated financial acumen.</p><br></li><li><p>Proven experience in successfully driving commercial launch strategy for innovative products requiring monitoring/screening and/or strong disease area shaping.</p><br></li><li><p>Experience in Diabetes and/or Cardio Metabolic therapeutic areas highly preferred.</p><br></li><li><p>Deep understanding of the Egyptian healthcare system, reimbursement landscape, and regulatory environment.</p><br></li><li><p>Experience working in matrix organizations and managing cross-functional teams.</p><br></li></ul><p><b>Technical &amp; Functional Skills</b></p><br><ul><li><p>Strong command of market data analytics and competitive intelligence tools for market sizing, trend analysis, and opportunity identification.</p><br></li><li><p>Financial acumen: proven ability to build, analyze, and present forecasts, budgets, P&amp;L reports, and BOI targets.</p><br></li><li><p>Skilled in developing and executing Brand Activation Plans, including segmentation, positioning, and targeting.</p><br></li><li><p>Familiarity with digital marketing and omnichannel HCP engagement strategies, multi-channel content, and digital tool development.</p><br></li><li><p>Strong knowledge of promotional and non-promotional material approval processes and compliance requirements.</p><br></li><li><p>Experience in talent development, succession planning, and building high-performing commercial teams.</p><br></li></ul><p><b>KEY COMPETENCIES &amp; SKILLS</b></p><br><ul><li><p>Strategic vision (Global Thinking): ability to understand the global framework combined with local execution, with strong focus on innovation.</p><br></li><li><p>Strong business acumen with analytical skills to interpret complex data, market trends, and competitive intelligence.</p><br></li><li><p>Customer orientation: motivate teams to connect with patients and customers to understand their needs and provide value-added solutions.</p><br></li><li><p>Deep commitment to patient centricity and improving patient outcomes in Diabetes and Cardio Metabolic diseases.</p><br></li><li><p>Agile mindset: able to apply agile principles in daily activities and serve as an ambassador of this mindset across the organization.</p><br></li><li><p>Effective communication and change management skills to influence and move to action diverse stakeholders including global teams, peers, cross-functional teams, sales forces, and external stakeholders.</p><br></li><li><p>Ability to simplify and move at pace large complex programs with multiple stakeholders.</p><br></li><li><p>Self-driven, results-oriented with ambition for optimal outcomes.</p><br></li><li><p>Resilience, rigor, and reliability: maintain high standards under pressure and deliver consistent results.</p><br></li><li><p>Leadership excellence: ability to build, engage, and develop teams; delegate effectively; celebrate diversity; and drive performance.</p><br></li><li><p>High degree of business ethics, integrity, and commitment to compliance.</p><br></li></ul><p><br><b>Take the Lead Values</b></p><br><ul><li><p><b>Aim Higher:</b> Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.</p><br></li><li><p><b>Act for Patients:</b> Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.</p><br></li><li><p><b>Be Bold:</b> Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.</p><br></li><li><p><b>Lead Together:</b> Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><br></li></ul><p><i><b>Why choose us?</b></i></p><br><ul><li><p>Be part of a pioneering biopharma company where patient insights shape commercial strategy and drug access.</p><br></li><li><p>Lead a high-impact Diabetes and Cardio Metabolic portfolio with bold ambitions and significant upcoming launches in Egypt.</p><br></li><li><p>Work at the forefront of AI-powered science and omnichannel engagement that accelerates patient reach and improves outcomes.</p><br></li><li><p>Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams across Medical, Market Access, and Commercial functions.</p><br></li><li><p>Explore bold career paths — with opportunities to grow through scientific, leadership, and cross-functional moves within Sanofi's global network.</p><br></li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Sanofi: We re an R&amp;D-driven, AI-powered biopharma company committed to improving people s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people s lives.</p><p>About the Job: Lead Pharma External Partnership marketing strategy based on local market dynamics Through Regular assessment of outsourcing portfolio based on financial &amp; market attractiveness. End to End accountability to all Sudan, outsourcing, non-promoted (digital channels) brand activities that help in achieving country objectives, through implementing company strategies and policies. Regular assessment of Pharma portfolio LCM based on financial &amp; market attractiveness , Analyze portfolio pricing, GM% improvement initiatives</p><p>KEY RESPONSIBILITIES</p><p>1-Responsible for External partnership Portfolio: Manage segmentation by establishing strategic need, defining product portfolio. Manage marketing campaigns &amp; promotional materials for outsourcing: Ensure proper marketing segmentation, positioning &amp; targeting of each brand Manage marketing campaigns aligned with partners input, for medical &amp; management approval. Participate in the monthly breakdown of the annual forecast in coordination with External partnership Business Manager. Able to deal with External Partnership Reports and consolidate and present this accurately. Participating in annual brand marketing plan and implement the plans and key strategies. Handling necessary approvals for all relevant promotional &amp; non promotional materials and marketing activities for outsourcing portfolio Support development of key digital material (including Webinars) to support customer engagement journeys if needed GTM model activation by building value added CE journey based on true customer insight &amp; (follow with the agreed objective) Monitoring proper execution of medico-marketing strategies and endorsed the business plan received from the external partner. Develop of promotional &amp; training tools for external SF with alignment with all internal stakeholders . Develop and execute a comprehensive digital HCP engagement strategy, integrating multi-channel capabilities, targeted content creation, and data-driven insights to expand reach. Conduct thorough market analysis using IQVIA data to identify key trends and strategic business opportunities for outsourcing brands</p><p>2- Ensures the development and implementation of a long-term Marketing strategy focusing on maximizing operating profitability of SANOFI business in Sudan within the framework of SANOFI global business strategy. Ensure developing and implementation of a strategy designed to grow Sudan business. Responsible for the definition and the achievement of the financial objectives (sales, profitability) of SANOFI business in Sudan market. Optimizes cross functional support needs in the organization, ensures effective coordination between sales, marketing, and medical teams. Challenges appropriate systems and procedures to ensure efficient operations and appropriate control, based on quality performance and commitment to deliver on time. Ensure a smooth and active transversal interaction with different supportive functions. Builds company image by collaborating with customers, government, community organizations, and employees, enforcing ethical business practices. Ensure that Sudan sales turnover is in line with the preset Objective determined in the Annual Sudan Sales Business Plan Play an integral role in the cross-functional stakeholders with Supply chain (SOP/TM) in addition to finance through the development of working relationships that will facilitate Sudan business operations. Solves complex problems relating to the operation of the business. Ensures that all policies and procedures are kept. Develop &amp; analyze dashboards and key performance indicators for relevant management stakeholders top identify key opportunities/ risks relevant to business areas. For non-promoted, assess brands evolution &amp; planning with finance and T&amp;R teams.</p><p>3- Regular assessment of Pharma portfolio LCM based on financial &amp; market attractiveness Rereferring to different financial cycles C1, C2 &amp; Budget exercises perform &amp; analyze both financial, market attractiveness +CAGR% to assess relevant brands/ portfolio segmentation to support further decision making. Coordinate with marketing, outsourcing &amp; transformation heads to assess OPEX/ sales ratios and relevant brands potential based on financial cycles and real market opportunities. Support in deciding for relevant brands/ SKUs potential for outsourcing referring to teams capacity &amp; portfolio mix. Active participation in annual sizing exercises in collaboration with sales, marketing, SFE, transformation head to leverage transformation journey based on global/ local directions. Analyze portfolio pricing, GM% improvement initiatives &amp; commercial schemes. Pruning &amp; and divestment projects design, execution &amp; follow-up.</p><p>4- Health Safety and Environment Responsibilities To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work: Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment. Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Demonstrate commitment to HSE through active involvement in the related programs and campaigns. Follow HSE guidelines and take all necessary measures applicable to effectively implement the HSE action plan (PASS) in work area and the activities. Promote and follow the HSE rules and Act responsibly to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc. Follow the company s road safety program. Attend HSE training. Report all the accident/ incident (if any) to the HSE Manager and investigate within the area of responsibility. Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the direct Manager.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor's degree in Pharmacy, Business Administration, Marketing, or a related scientific/business field (required). MBA or equivalent postgraduate qualification in Marketing/Business Management is a strong asset.</p><p>Professional Experience Minimum 7 10 years of progressive experience in the pharmaceutical industry, with a proven track record in Marketing, Brand Management, or Business Unit Management. Prior experience managing external partnerships/outsourcing portfolios (licensing, co-marketing, or distribution agreements) is highly preferred. Demonstrated experience in P&amp;L ownership and driving business results in an international or emerging market (experience in Sudan or similar African/Middle East markets is a plus). Solid background in portfolio lifecycle management (LCM), pricing strategy, and brand pruning/divestment initiatives. Experience working cross-functionally with Sales, Medical, Finance, Supply Chain, Transformation, and SFE teams.</p><p>Technical &amp; Functional Skills Strong command of market data analytics tools (e.g., IQVIA) for market sizing, trend analysis, and opportunity identification. Financial acumen: proven ability to build, analyze, and present forecasts, budgets, and financial cycles (C1, C2, Budget exercises), OPEX/sales ratio, and GM% improvement initiatives. Skilled in developing and executing annual brand marketing plans, including segmentation, positioning, and targeting (SPT). Familiarity with digital marketing/HCP engagement strategies, multi-channel content, and webinar/digital tool development. Strong knowledge of promotional and non-promotional material approval processes and compliance requirements.</p><p>KEY COMPETENCIES &amp; SKILLS Strategic thinking with the ability to translate global business strategy into actionable local/regional plans. Strong stakeholder management and cross-functional collaboration skills (internal teams and external partners). Excellent analytical and problem-solving skills, particularly in complex, ambiguous business environments. High degree of business ethics, integrity, and commitment to compliance (HSE, local regulations, corporate policies). Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and external partners. Ability to manage multiple priorities and deliver on tight timelines with quality and accuracy. Leadership mindset with the capability to act as a role model for ethics, safety, and business integrity.</p><p>Take the Lead Values Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients. Be Bold: Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth. Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><p>Why choose us? Be part of a pioneering biopharma company where patient insights shape drug development. Lead a high-impact portfolio with bold ambitions and significant upcoming launches. Work at the forefront of AI-powered science that accelerates discovery and improves outcomes. Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams. Explore bold career paths with opportunities to grow through scientific, leadership, and cross-functional moves. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Aug 06, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<br><p><span><b><span><strong>Scope:</strong></span></b></span></p><br><br><br><p><span><span>Deliver expert-level L3 support for global VoIP platforms, carrier integrations, and associated telephony ecosystems. Acting as the last line of defense before vendor escalation, this high-impact role combines deep technical expertise with strong stakeholder engagement, covering complex incident resolution, platform upgrades, proactive service improvements, and cross-functional collaboration with operations, transition, presales, and lifecycle teams. As a VoIP L3 expert, you play a critical role in maintaining service reliability, high availability, and optimal performance for carrier-grade infrastructure, while paving the way for career growth into architecture, technical service design, or leadership roles</span></span></p><br><br><br><p><span><b><span><strong>Job Description:</strong></span></b></span></p><br><br><br><p><span><b><span><strong>Mission</strong></span></b></span></p><br><br><p><span><span>The primary mission of the VoIP L3 Expert is to ensure optimal functionality, security, and reliability of the global IP telephony and SIP trunking infrastructure, aligning with organizational goals through efficient service delivery, exceptional client support, and continuous improvement initiatives</span></span></p><br><br><br><p><span><b><span><strong>Main activities</strong></span></b></span></p><br><br><ul><li><span><span>Ensure optimal functionality, security, and reliability of global IP telephony and SIP trunking infrastructure to support organizational objectives.</span></span></li><li><span><span>Manage advanced and critical incidents involving global SIP interconnects, carrier-grade Session Border Controllers (SBCs), and voice routing services.</span></span></li><li><span><span>Perform thorough root cause analysis for major incidents and recurring issues to establish long-term resolutions.</span></span></li><li><span><span>Lead technical recovery operations during system outages, coordinating with global teams for effective communication and rapid resolution.</span></span></li><li><span><span>Execute and validate complex change requests, platform upgrades, and telephony migration projects.</span></span></li><li><span><span>Participate in release cycles, introducing new features, SIP trunks, and routing policies.</span></span></li><li><span><span>Review, validate, and onboard new customers and services in collaboration with operational readiness teams.</span></span></li><li><span><span>Support technical design reviews and customer audits, ensuring compliance and accuracy of documentation.</span></span></li><li><span><span>Maintain and improve internal knowledge bases and operational procedures.</span></span></li><li><span><span>Contribute to knowledge transfer through training and mentoring of L1/L2 support teams.</span></span></li><li><span><span>Monitor incident trends and platform health through regular service reviews to identify improvement opportunities.</span></span></li><li><span><span>Provide technical expertise during presales activities, supporting service assurance and complex solution design.</span></span></li><li><span><span>Fulfill any additional reasonable tasks as assigned, including on-call rotation responsibilities.</span></span></li></ul><br>About you<p><span><b><span><strong>Key Skills, Knowledge and Abilities</strong></span></b></span></p><br><br><span><b><span><strong>Desired Professional skills:</strong></span></b></span><br><ul><li><span><span>Demonstrates extensive hands-on experience deploying, managing, and troubleshooting VoIP and IP telephony systems in carrier or CPaaS environments.</span></span></li><li><span><span>Possesses expert knowledge of SIP protocol, SDP negotiation, RTP/RTCP media handling, and global dial plans following E.164 standards.</span></span></li><li><span><span>Skilled in deploying and configuring carrier-grade Session Border Controllers including setup, routing policies, header manipulation, and security measures.</span></span></li><li><span><span>Capable of deep-dive incident analysis through SIP traces, Syslog, and packet analysis tools such as Wireshark and Homer.</span></span></li><li><span><span>Understands VoIP network edge fundamentals such as NAT traversal mechanisms including ICE, STUN, TURN, as well as TLS and SRTP security implementations.</span></span></li><li><span><span>Maintains a strong networking foundation covering TCP/IP, VLANs, VPNs, IP routing, and enforced Quality of Service (QoS) for voice traffic.</span></span></li><li><span><span>Proficient in automation and scripting languages such as Python and REST APIs to streamline telecom provisioning and reporting processes.</span></span></li><li><span><span>Experienced in root cause analysis and producing clear, well-structured technical documentation.</span></span></li><li><span><span>Effectively manages crisis communication and incident coordination to maintain service continuity.</span></span></li><li><span><span>Applies ITIL frameworks for Incident, Problem, and Change Management to align technical tasks with operational best practices.</span></span></li></ul><span><span><strong>Preferred Qualifications (Strongly Prioritized):</strong></span></span><br><ul><li><span><span>Extensive experience with the Microsoft UC ecosystem, specifically Teams, Phone System, and Direct Routing.</span></span></li><li><span><span>Expertise in Teams Voice components, including user provisioning, voice routing, policies, and dial plans.</span></span></li><li><span><span>Hands-on experience integrating AudioCodes SBCs with Microsoft Teams Direct Routing.</span></span></li><li><span><span>Proficiency navigating the M365 admin center for service health monitoring and troubleshooting.</span></span></li><li><span><span>Experience handling hybrid voice setups and integrating third-party/legacy PBXs (ISDN, PRI, BRI) with modern UC platforms</span></span></li></ul><span><span><strong>Additional Advantages (Nice-to-Have):</strong></span></span><br><ul><li><span><span>Automation &amp; Development: Proficiency in scripting (e.g., Python, PowerShell) or utilizing REST APIs to streamline telecom provisioning, reporting, and billing.</span></span></li><li><span><span>API &amp; Connectors: Familiarity with Webhooks, CPaaS integrations, or utilizing the Power Platform (Power Automate, Power BI) for operational reporting and automated workflows.</span></span></li></ul><br><p><span><b><span><strong>Interpersonal Skills:</strong></span></b></span></p><br><br><ul><li><span><span>Collaboration &amp; Teamwork: Work effectively with distributed global teams and stakeholders to achieve common goals.</span></span></li><li><span><span>Escalation &amp; Crisis Management: Skilled in managing crises and escalating issues effectively to ensure minimal impact.</span></span></li><li><span><span>Leadership: Mentor junior engineers, lead transversal initiatives, and drive operational synergy.</span></span></li><li><span><span>Ownership &amp; Resilience: Take ownership of tasks and proactively drive them to completion under pressure.</span></span></li></ul><p><span><b><span><strong>Qualifications:</strong></span></b></span></p><br><br><ul><li><span><b><span><strong>Education:</strong></span></b></span></li><li><span><span>Bachelor’s degree in Telecommunications, Information Technology, Computer Engineering, or a related technical field.</span></span></li><li><span><b><span><strong>Experience:</strong></span></b></span></li><li><span><span>5+ years of advanced hands-on experience in IP telephony and VoIP engineering within a telecom, CPaaS, or Managed Service Provider environment.</span></span></li></ul><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Vault RIM process and system is highly dependent on accurate &amp; complete metadata at all levels and there is also ​an increasing amount of data that Health Authorities are requiring to be tracked and submitted.​</p><br><br><p>Master data is crucial for regulatory &amp; Pfizer because it&nbsp;ensures the accuracy, consistency, and reliability of data used in regulatory submissions and compliance processes.&nbsp;Accurate master data directly impacts the quality, safety, and efficacy of products, and any inconsistencies can lead to delayed approvals, product recalls, and regulatory penalties.&nbsp;The Regulatory Data Steward is accountable for the creation and maintenance of Pfizer’s RIM System Master Data on behalf of the organization.</p><br><br><p>They are specifically responsible &amp; accountable for the creation &amp; maintenance of core/master data inclusive of dentification of Medicinal Products (IDMP) and creation of applications, e.g. for initial registrations. They work in close collaboration with Regulatory Strategy, CMC Leads, Clinical, Non-Clinical, RIO and labelling groups to generate and maintain data and form a partnership with Data Coordinators and RIDGE/enterprise-wide Data Governance teams. Note: Role is not accountable for governance or maintenance of dictionary values as designed.</p><br><br><p>The role demands significant experience and understanding of regulatory data, interdependencies within and across Vaults and its implications across the business to ensure product compliance. They support strategy implementation, bridging strategy and execution, and offering crucial insights and feedback at the strategic level.</p><br><br><p>A percentage of the role will be dedicated to harnessing Veeva data and to advance the digital landscape within Global Regulatory Sciences.</p><br><br><p>Due to the broad scope, the position provides growth opportunities in Operations, Strategy, and Digital.</p><br><br><br><p>Job responsibilities as a senior manager:</p><br><br><ul><li>Generate &amp; Maintain Regulatory &amp; Enterprise Master Data:&nbsp;Accountable for leading the accurate definition &amp; recording of master data in alignment with data standards , driving discussions with strategy partners, BPO’s, data owners and operational partners, challenging perspectives where necessary based on their domain expertise.</li><li>Execute &amp; oversee application/registration creation: Determining when to create new v. use existing objects, system structure of objects needed to enable both accurate representation of the product and management of the product in the system in collaboration with GRS lines​.</li><li>Responsible for&nbsp;ensuring the accuracy, completeness, and consistency of data within the&nbsp;Veeva Vault RIM&nbsp;system by&nbsp;verifying and updating data,&nbsp;executing approved change requests,&nbsp;maintaining data quality, and&nbsp;resolving issues&nbsp;related to regulatory information, such as applications, submissions, products, and commitments. This role involves data research, communication with internal and external stakeholders, and adherence to data governance policies to support global regulatory processes.&nbsp;</li><li>Oversee the portfolio in partnership with Data Coordinators as part of a matrix, product aligned model. Establish subject matter expertise in product data, global license &amp; registrations and active &amp; historical changes.</li><li>Data model, hierarchy and standards subject matter expert, maintaining a detailed working knowledge of data relationships &amp; dependencies within regulatory and enterprise-wide vaults.</li><li>Ensure data consistency and accuracy across different systems and platforms, enabling connectivity and establishment and implementation of data management best practices inclusive of single authroatativr source data.</li><li>Conduct regular QC, data audits, identify data issues, and adhere to data quality standards as defined by data governance (DOVE).&nbsp;</li><li>Lead data remediation projects in alignment within current and emerging global standards.</li><li>Review and Approve Data Changes:&nbsp;Evaluate and approve data change requests, ensuring compliance with data governance policies.&nbsp;</li><li>Serve as a major source of innovative ideas seeking future efficiencies and effectiveness whilst formulating new common optimum process in support of products through the development and commercial Lifecyle of a drug</li><li>Manage and/or support Data Coordinators, clarifying and providing awareness overviews of changed or new processes</li><li>Ensure escalations, business process &amp; solution achieves business needs</li><li>Evolve service based on strategic objectives – efficiency / quality drivers</li><li>Leads a team of global data coordinators, working in support of their assigned portfolio/TA to deliver master data management and oversight of event management, license updates and active dossier.</li><li>Develops ideas and leads/co-leads complex projects across Sub Business Unit/Sub Operating Unit</li><li>Develops and manages plans to achieve objective</li><li>Applies skills and domain expertise to contribute to the achievement of work within Sub Business Unit/Sub Operating Unit</li><li>Has advanced knowledge of the principles, concepts and theories in the discipline, and comprehensive knowledge of principles and concepts in other disciplines</li><li>Makes decisions that require developing innovative options to resolve complex problems</li><li>Makes decisions within general business line or functional guide</li><li>Leads operational team(s) within and across Work Teams and Departments</li></ul><br><p>Qualifications:</p><br><br><ul><li>Bachelor’s or Master’s degree in Life Sciences, Regulatory Affairs, Data Management, or related field.</li><li>6+ years of experience in Regulatory Affairs or Regulatory Operations, with at least 3 years in a data governance, data management, or data quality role.</li><li>Emerging people leader with proven experience managing colleagues and/or contractors within a matix environment</li><li>Robust understanding of biopharmaceutical industry, regulatory and safety processes, external/internal environment</li><li>Strong understanding of global regulatory submission and compliance requirements.</li><li>Detailed understanding of regulatory system structures and how they are intended to enable regulatory business needs ​and support compliance (e.g., Veeva RIM, Liquent, Lorenz).</li><li>Detailed understanding of regulatory SME processes and needs across the lifecycle, e.g. centralized registration procedures, IDMP, CMC, Artwork/Labeling</li><li>Strong understanding of data governance principles and best practices, certification in data management or data governance (e.g., ISO IDMP, xEVMPD, SPL).</li><li>Experience with master data management and data quality improvement. Aptitude for how data can be leveraged to drive efficiency and innovation.</li><li>Technical Expertise: Demonstrated knowledge of / experience with strategic business planning and operations</li><li>Communications Skills: Ability to communicate complex information and analyses, and difficult messages, to a variety of audiences in both verbal and written format</li><li>Business Perspective: Cross functional, Global perspective within the context of business needs and impact.&nbsp; Must have demonstrated business acumen; strong organizational management skills, the ability to handle multiple demands simultaneously; the ability to respond to tight timelines; as well as the capability to interact with all levels of the organization in a professional and discrete manner</li><li>Proven ability to influence and lead cross-functional teams without direct authority.</li><li>Deals with Ambiguity; Creativity; Ability to Adapt in Real-Time</li><li>Fluent in English</li></ul><p>Posted until: august 7th EOD.</p><br><br><br><br><br><br><p><b>EEO (Equal Employment Opportunity) &amp; Employment Eligibility&nbsp;</b></p><br><br><br><p>Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.</p><br><br>&amp;#xa;<p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on&nbsp;<span><u>Pfizer Careers</u></span>.</p><br><br>&amp;#xa;Regulatory Affairs<br><br><br> </div>

<p><h4>Deloitte Innovation Hub | Senior Cloud & DevOps Engineer, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include <strong>Strategy & Transactions</strong>, <strong>Customer</strong>, <strong>Engineering, AI & Data</strong>, <strong>Enterprise, Technology & Performance</strong>, and <strong>Cyber</strong>. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>Work with a team to realize the ultimate solution for infrastructure and network configuration, automation, and deployment for AWS, GCP, and Azure</li> <li>Build and innovate to replace large-scale manual operating processes with scripts and applications</li> <li>Contribute to build and deploy automation support (CI/CD) in AWS, GCP, and Azure</li> <li>Develop infrastructure as code and testable infrastructure in AWS, GCP, and Azure</li> <li>Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better value chain monitoring and chain testing</li> <li>Drive analysis, design, and development of automation tools for configuration, provisioning, deployment, development, and operational tasks</li> <li>Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context</li> <li>Design automated systems management solutions with self-repair and healing as the goal</li> <li>Focus on reducing technical lead time for infrastructure and network for all DevOps teams</li> <li>Provide huge positive customer impact by reducing downtime and costs</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>3+ years’ experience with cloud hyperscalers such as GCP, AWS, or Azure</li> <li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation)</li> <li>Confident with key DevOps practices - CI/CD, IaaS, containerization, and deployment pipelines</li> <li>Provide expertise in one or more of the following areas: Sysadmin, IaaS, full stack development, virtualization/containerization, environments and configuration management</li> <li>Experience with Python, Bash, or Go scripting</li> <li>Understand the importance of observability and have built systems to focus on early insight into issues using monitoring and alerting</li> <li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees</li> <li>Able to design and build frameworks or toolsets to be reused by the wider engineering community</li> <li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc.)</li> <li>Experience with data streaming technologies</li> <li>Experience of agile methodologies and associated toolsets and code repositories</li> <li>Strong collaboration and stakeholder engagement skills</li> <li>Self-motivated and organised person</li> <li>High level of attention to detail, the ability to think architecturally at the big picture and able to translate this into practical implementation</li> </ul> <h4>Desirable</h4> <ul> <li>Cloud certified with experience</li> <li>Required strong technical skills and demonstrated experience in each of the following areas:</li> <li>Excellent communication (written and oral) and interpersonal skills</li> <li>Deliver right solution architecture, automation, and technology choices starting from experimentation and proof of concept phases of new analytical models</li> <li>Demonstrated teamwork and collaboration in a professional setting</li> <li>Flexible and willingness to work on different projects and programming</li> </ul> <h4>Connect to your service line - Consulting</h4> <p>Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology and Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Cloud & DevOps Engineering Senior Technical Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>Work with a team to realize the ultimate solution for infrastructure and network configuration, automation and deployment for AWS, GCP, Azure.</li> <li>Build and innovate to replace large-scale manual operating processes with scripts and applications.</li> <li>Contribute to build and deploy automation support (CI/CD) in AWS, GCP, Azure.</li> <li>Develop infrastructure as code and testable infrastructure in AWS, GCP, Azure.</li> <li>Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing.</li> <li>Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks.</li> <li>Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context.</li> <li>Design automated systems management solutions with self-repair/healing as the goal.</li> <li>Focus on reducing technical lead time for infra and network for all DevOps teams.</li> <li>Provide huge positive customer impact by reducing downtime and costs.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>10+ years’ experience with cloud hyperscales, such as GCP, AWS or Azure.</li> <li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation).</li> <li>Confident with key DevOps practices - CI/CD, IaaS, containerization and deployment pipelines.</li> <li>Provide expertise in one or more of the following areas: sysadmin, IaaS, full stack development, virtualization/containerization, environments and configuration management.</li> <li>Experience with Python, Bash, Go scripting.</li> <li>Understand the importance of observability and have built systems to focus on early insight into issues using monitoring and alerting.</li> <li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees.</li> <li>Able to design and build frameworks or toolsets to be reused by the wider engineering community.</li> <li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc.).</li> <li>Experience with data streaming technologies.</li> <li>Experience of agile methodologies and associated toolsets and code repositories.</li> <li>Strong collaboration and stakeholder engagement skills.</li> <li>Self-motivated and organized person.</li> <li>High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation.</li> </ul> <h4>Desirable</h4> <ul> <li>Cloud certified with experience.</li> </ul> <h4>Required</h4> <ul> <li>Strong technical skills and demonstrated experience in each of the following areas:</li> <li>Excellent communication (written and oral) and interpersonal skills.</li> <li>Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models.</li> <li>Demonstrated teamwork and collaboration in a professional setting.</li> <li>Flexible and willingness to work on different projects and programming.</li> <li>Coordinate the work of a small team of junior engineers, or the build of a sizable application or tooling component.</li> </ul> <h4>Connect to your service line - Consulting</h4> <p>Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact on those matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.</p> <p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all of the following:</p> <ul> <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies.</li> <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery.</li> <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem and turning it into a technical solution.</li> <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies.</li> <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team.</li> <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor's degree in computer science or computer engineering from a reputable university.</li> <li>7 - 10 years of experience as Software Testing Engineer, with at least 2 years in Testing Automation.</li> <li>2+ years of programming experience, preferably in Java.</li> <li>Experience in Test Management tools (Jira).</li> <li>Experience in API Testing Automation tools (SOAPUI, Postman).</li> <li>Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured, Playwright would be a plus).</li> <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.</li> <li>Identify and breakdown the necessary tasks to test a new product.</li> <li>Design test scripts by working with stakeholders and other members of the team.</li> <li>Set up automated tests and UAT test scripts.</li> <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface.</li> <li>Participate in some of the offering development process to understand the growth and capability of the product.</li> <li>Adhere to and update established QA processes.</li> <li>Devise and deploy fixes and improvements.</li> <li>Write and update user documentation and operational procedures.</li> <li>Visualize the test script results either by developing reports independently or working with the visualization developers.</li> <li>Use knowledge of product testing to work in developing any in-built product validation processes where required.</li> </ul> <h4>Connect to your service line - Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds, etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Cloud & DevOps Engineering Technical Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>Work with a team to realize the ultimate solution for infrastructure and network configuration, automation and deployment for AWS, GCP, Azure</li> <li>Build and innovate to replace large-scale manual operating processes with scripts and applications</li> <li>Contribute to build and deploy automation support (CI/CD) in AWS, GCP, Azure</li> <li>Develop infrastructure as code and testable infrastructure in AWS, GCP, Azure</li> <li>Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing</li> <li>Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks</li> <li>Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context</li> <li>Design automated systems management solutions with self-repair/healing as the goal</li> <li>Focus on reducing technical lead time for infra and network for all DevOps teams</li> <li>Provide huge positive customer impact by reducing downtime and costs</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor’s or higher in computer science, electrical engineering, or equivalent</li> <li>7+ years’ experience with cloud hyperscales, such as GCP, AWS or Azure</li> <li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation)</li> <li>Confident with key DevOps practices - CI/CD, IaaS, containerization and deployment pipelines</li> <li>Provide expertise in one or more of the following areas: sysadmin, IaaS, full stack development, virtualization/containerization, environments and configuration management</li> <li>Experience with Python, Bash, Go scripting</li> <li>Understand the importance of observability and have built systems to focus on early insight into issues using monitoring and alerting</li> <li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees</li> <li>Able to design and build frameworks or toolsets to be reused by the wider engineering community</li> <li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc.)</li> <li>Experience with data streaming technologies</li> <li>Experience of agile methodologies and associated toolsets and code repositories</li> <li>Strong collaboration and stakeholder engagement skills</li> <li>Self-motivated and organised person</li> <li>High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation</li> </ul> <h4>Desirable</h4> <ul> <li>Required strong technical skills and demonstrated experience in each of the following areas:</li> <ul> <li>Excellent communication (written and oral) and interpersonal skills</li> <li>Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models</li> <li>Demonstrated teamwork and collaboration in a professional setting</li> <li>Flexible and willingness to work on different projects and programming</li> </ul> </ul> <h4>Connect to your service line - Consulting</h4> <p>Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact on what matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology and Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>As a Cloud SOC Design Consultant, you will be responsible for the overall design and continuous improvements of our next-gen detection and response capability. You will provide the bridge between our strategy and our services, providing the blueprints to which our engineers build, and our threat hunters deliver our services.</p> <p>You will also be responsible for the architecture at a business level, from defining our operating model, refining our processes to shape the overall technical design and tooling selection. Given the freedom to research and experiment with different approaches and tooling to ensure we remain on the cutting edge of detection and response, you will influence our macro approach and set the direction for how we meet our clients’ demands.</p> <ul> <li>Decide the best course of action to detect, investigate, and respond to threats.</li> <li>Develop and establish processes, governance, and ways of working to enable the delivery of our target operating model and service catalogue.</li> <li>Support research activities to continually maintain the edge in cybersecurity practices.</li> <li>Serve as point of escalation for the junior architects.</li> <li>Work with engineers and threat hunters to analyse data from dashboards to effectively chart strategy and continuous improvement.</li> <li>Actively seek to improve and develop new content based upon observed security activity.</li> <li>Responsible for establishing and growing client relationships and an understanding of the client’s needs.</li> <li>Develop positive working relationships with Deloitte and client teams.</li> <li>Involvement in the determination of support contract development and renewals.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>To succeed in this role, you will need to match the following criteria:</p> <ul> <li>3+ years of relevant experience in cybersecurity.</li> <li>Minimum 1 year of experience in solution design and development of various SOC tools (SIEM, SOAR, EDR/XDR/NDR, etc.).</li> <li>Experience working within Agile, DevOps, or Kanban delivery models.</li> <li>Experience working with architecture frameworks, ideally TOGAF.</li> <li>Experience in developing HLD & LLD documents for security solutions.</li> <li>Strong understanding of security operations working within or alongside Security Operations Centre(s), ideally MSSP based.</li> <li>Experience working in one or more hyperscaler environments, preferably holding Professional Cloud Architect Certification.</li> <li>Experience with multiple SIEM & SOAR tooling, preferably Google SecOps (formerly Chronicle), SPLUNK, Sentinel, XSOAR, XSIAM, or Arcsight.</li> <li>Experience with EDR/XDR and NDR tooling, preferably Crowdstrike, Corelight, and Microsoft Defender XDR.</li> </ul> <p>The following attributes are essential:</p> <ul> <li>A willingness to work as part of a diverse team.</li> <li>A commitment to continuous improvement and lifelong learning.</li> <li>A passion for technology and a drive to deliver secure, high-quality solutions.</li> <li>An ability to remain calm under pressure whilst continuing to pay attention to detail.</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to work effectively in a fast-paced and dynamic environment.</li> <li>Proactive and self-motivated with a keen attention to detail.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte innovation hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Team leadership</h4> <ul> <li><strong>Provide guidance, mentorship, and leadership</strong> to a team of full stack developers, overseeing their work, setting goals, and ensuring efficient collaboration.</li> <li><strong>Project planning:</strong> Collaborate with stakeholders to define project requirements, scope, and timelines, and create detailed development plans for the team.</li> <li><strong>Architecture and design:</strong> Lead the design and architecture discussions for complex projects, making decisions on technology stack, component interactions, and system scalability.</li> <li><strong>Code review and quality assurance:</strong> Review code submissions from team members, ensuring adherence to coding standards, best practices, and efficient code that aligns with project goals.</li> <li><strong>Technical problem solving:</strong> Offer technical expertise and guidance to the team when they encounter challenging technical issues or need assistance in debugging and troubleshooting.</li> <li><strong>Cross-functional collaboration:</strong> Work closely with other departments, such as product management and design, to align development efforts with business goals and user experience.</li> <li><strong>Resource allocation:</strong> Allocate development tasks and responsibilities among team members, balancing workloads and ensuring tasks are assigned to individuals with appropriate expertise.</li> <li><strong>Performance monitoring:</strong> Monitor application performance and proactively identify bottlenecks or potential issues, working with the team to optimize code and system performance.</li> <li><strong>Client communication:</strong> Engage with clients or project stakeholders to provide updates on progress, gather feedback, and manage expectations throughout the project lifecycle.</li> <li><strong>Process improvement:</strong> Continuously assess and improve development processes, introducing new tools, methodologies, or best practices to enhance efficiency, code quality, and team productivity.</li> </ul> <h4>Technical expertise and professional experience</h4> <ul> <li><strong>Technical expertise:</strong> In-depth understanding of both front-end and back-end technologies, frameworks, and tools commonly used in web development.</li> <li><strong>Project management:</strong> Proven ability to manage complex projects, from requirement gathering and planning to execution and delivery, while ensuring alignment with business goals.</li> <li><strong>Leadership skills:</strong> Strong leadership qualities, including the ability to mentor and guide a team of developers, set clear expectations, and foster a collaborative and productive work environment.</li> <li><strong>Code review and quality assurance:</strong> Extensive experience in reviewing code for quality, security, and adherence to coding standards, while providing constructive feedback to team members.</li> <li><strong>Architecture design:</strong> Proficiency in designing scalable, modular, and maintainable application architectures that meet both technical and business requirements.</li> <li><strong>Problem solving:</strong> Adept at solving technical challenges, debugging complex issues, and providing innovative solutions to overcome obstacles in development.</li> <li><strong>Communication:</strong> Excellent communication skills to facilitate effective interaction with team members, stakeholders, clients, and cross-functional teams.</li> <li><strong>Risk management:</strong> Ability to identify potential project risks, devise mitigation strategies, and make informed decisions to minimize disruptions and delays.</li> <li><strong>Client relationship management:</strong> Experience in engaging with clients or stakeholders to understand their needs, manage expectations, and ensure project success.</li> <li><strong>Process improvement:</strong> Dedication to continuously improving development processes, incorporating new tools, methodologies, and best practices to enhance team efficiency and project outcomes.</li> </ul> <h4>Connect to your service line - Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”<br><strong>- Dan, Technology and Transformation</strong></p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

Remote | Anywhere in the Middle East & Africa Who we are Ridge Point is the regional operating arm for B2B software vendors expanding into the Middle East and Africa. Our current practice is built around the Microsoft estate: we bring specialist software to organizations that run their business on Windows, Microsoft 365 and Azure, and we help them get the full return on that investment. We are the Master Distributor for Recast Software across MEA, our anchor partnership. You will sell both Recast product lines: Right Click Tools for endpoint management and automation, and Application Workspace for application delivery. Data and workspace governance and process automation are next on our roadmap, and the person in this role will help decide which vendors we bring in. Our customers include central banks, energy majors and government authorities, and we reach them directly and through a partner network of resellers, MSPs and system integrators that we are building out across the region. We are a small team, deliberately. Everyone here is close to the customer and close to the vendors. If you want to be a name on an org chart, this isn’t for you. If you want to be the person a CIO calls before a decision is made, read on. Why this role is different This is a hunting role. You won’t inherit a book; you’ll build one, winning new logos across the region through direct sales and through partners. And you’ll win them by earning a seat at the customer’s table. Our customers don’t need another rep quoting SKUs. They need someone who can look at their Microsoft estate end to end, from the endpoint to the tenant to the workflow, and see where value is being left behind. Devices that aren’t fully under control. Workspaces nobody owns. Approvals that take three weeks because they run on email. You will know which solution in our portfolio addresses which problem, how they fit together, and when the honest answer is “that’s not something we should sell you.”You will build your own book of new logos and the partners who help you land them. Winning the logo is the start: the accounts you open should get more out of Microsoft every year, not sign once and go quiet. What you’ll do Hunt and win new enterprise logos across MEA: build your own pipeline, open doors with CIOs and IT leadership, and run every deal from first conversation to signature and expansion Drive new business through two routes: direct sales into enterprise and public-sector accounts, and partnerships with resellers, MSPs and system integrators who take us into accounts we can’t reach alone Recruit and activate partners in your territory, build joint account plans, and co-sell alongside them until they can win on their own Sell Recast Right Click Tools and Application Workspace, on their own and together: know where each one fits, who owns the budget for it, and when a customer needs one, the other or both Act as a trusted advisor on the customer’s Microsoft estate, starting with endpoint management, automation and application delivery through Recast today, and extending into Microsoft 365 governance and process automation as our portfolio grows Map each customer’s Microsoft value chain and identify the gaps, then match the right vendor, module or partner service to each one Qualify and run every opportunity with MEDDIC: know the metrics that matter to the customer, who holds the budget, how the decision gets made, what pain we’re solving, and who inside the account is championing us. If any of those are blank, the deal isn’t real yet Learn multiple products deeply enough to run discovery, position the right solution, and hand off cleanly to our technical team for demos and workshops Manage the full commercial cycle: forecasting, quoting, negotiation, procurement in regulated and public-sector environments, and reseller coordination Orchestrate resellers, system integrators and vendor HQs so the customer sees one team, not four Bring field insight back into how we choose vendors, price, and build partner programs. What you learn in Doha should shape how we sell in Riyadh Keep our CRM and customer portal current, because a small team covering a large territory lives or dies on clean information What you bring4 to 8 years in B2B software sales with a track record of new-logo wins, ideally through a distributor, VAR or ISV in the Microsoft ecosystem Evidence you can build pipeline from a standing start: outbound, events, referrals, partner-sourced. Tell us how you did it, not just that you did Hands-on experience qualifying and forecasting with MEDDIC (or MEDDPICC). You should be able to walk through a live deal using it without notes Working knowledge of Microsoft endpoint management (Config Mgr, Intune, Entra) and of how enterprises package and deliver applications. This is the core of what you’ll sell. Microsoft 365 governance (Share Point, Teams, Purview) or Power Platform is a plus. You don’t need to be an engineer, but you need to hold a credible conversation with one Experience selling endpoint management, application delivery or IT automation software is a strong plus Proven ability to learn new products quickly and explain how several of them combine into one outcome for the customer Experience winning deals through partners, recruiting and activating new ones, and navigating procurement in the GCC or Africa Fluent English is a must. Arabic is a strong advantage and will rank you higher. French is a plus for francophone Africa Fully remote from anywhere in the Middle East or Africa, with the right to work in your country of residence and regular travel to customers, partners and the team Who you are (this matters as much as the CV) Curious by default. You ask “why” before “how much”A self-starting hunter. Nobody hands you a territory full of warm leads, and you prefer it that way Comfortable saying no. If a customer wants something that won’t help them, you say so, and bring an alternative You think in systems. A first deal is one node in a customer’s three-year Microsoft roadmap, not a transaction Low ego, high ownership. We’re small enough that you’ll work outside your job title, and that’s the point You’d rather change how sales is done than repeat it. We’re building a model where the account executive is part of the customer’s success team, not a visitor. If that sounds like you, we want to talk How to apply Skip the cover letter. Send your CV to careers@ridgepoint.me with one paragraph on a new logo you won from a cold start: how you got in, who helped you, and what it grew into.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Information Security &amp; Risk Manager1. Job Details<p><strong>Position Title:</strong> Information Security &amp; Risk Manager<br><strong>Department:</strong> Technology Services / IT<br><strong>Reports To:</strong> Information Security / CTO<br><strong>Employment Type:</strong> Permanent<br><strong>Location:</strong> Maadi, Degla – On-site<br><strong>Grade:</strong> As per organizational structure<br><strong>Direct Reports:</strong> As per approved organizational structure</p><br>2. Job Purpose<p>The Information Security &amp; Risk Manager is responsible for leading the organization’s Information Security and Cyber Risk function. The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.</p><br><p>The role provides strategic and operational leadership across <strong>Information Security Governance, Risk &amp; Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness</strong>.</p><br>3. Key Accountabilities &amp; Deliverables<p>The role will be accountable for the development, implementation, and continuous improvement of:</p><br><ul><li>Information Security Strategy and Cybersecurity Roadmap</li><li>Information Security policies, standards, procedures, and guidelines</li><li>Information Security Management System (ISMS)</li><li>Enterprise IT and Cybersecurity Risk Register</li><li>Information Security Risk Assessment Reports</li><li>Risk Treatment and Remediation Plans</li><li>Security Compliance Reports, including ISO 27001 and applicable regulatory requirements</li><li>Cybersecurity Control Framework and Control Effectiveness Reports</li><li>Vulnerability Assessment and Penetration Testing (VAPT) Reports</li><li>Cybersecurity Incident Reports and Root Cause Analysis (RCA)</li><li>Security Monitoring and Threat Dashboards</li><li>Cybersecurity KPI and KRI Dashboards</li><li>Identity and Access Management (IAM) Policies, Models, and Access Matrices</li><li>Data Classification and Data Protection Framework</li><li>Internal and External Audit Reports and Evidence Repository</li><li>Audit Findings and Remediation Tracking</li><li>Business Continuity and Disaster Recovery (BCP/DR) Security Alignment</li><li>Security Awareness and Training Programs and Reports</li><li>Regulatory Assessments, submissions, and compliance evidence</li></ul>4. Key ResponsibilitiesA. Information Security Strategy &amp; Governance<ul><li>Define, develop, and execute the organization’s Information Security Strategy and cybersecurity roadmap.</li><li>Own and continuously improve the Information Security Management System (ISMS).</li><li>Develop and maintain information security policies, standards, procedures, and guidelines.</li><li>Establish effective cybersecurity governance frameworks aligned with business objectives.</li><li>Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership.</li><li>Establish and monitor security KPIs, KRIs, and performance metrics.</li><li>Ensure information security requirements are incorporated into technology initiatives, projects, and business processes.</li></ul>B. Information Security Risk Management<ul><li>Lead regular information security and cybersecurity risk assessments across the organization.</li><li>Own and maintain the enterprise IT and cybersecurity risk register.</li><li>Identify, assess, prioritize, and communicate information security risks.</li><li>Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure.</li><li>Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies.</li><li>Translate technical cybersecurity risks into business impact and communicate them effectively to senior management.</li><li>Monitor the organization’s overall cyber risk profile and provide recommendations for risk reduction.</li></ul>C. Security Operations &amp; SOC<ul><li>Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers.</li><li>Ensure effective security monitoring, threat detection, investigation, and response capabilities.</li><li>Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies.</li><li>Establish and monitor security incident management processes.</li><li>Review security alerts, incidents, trends, and threat intelligence.</li><li>Ensure appropriate escalation and response mechanisms are in place for critical security events.</li><li>Monitor and improve the effectiveness of security controls and operational processes.</li></ul>D. Cybersecurity Incident Response<ul><li>Lead the organization’s cybersecurity incident response capability.</li><li>Ensure effective detection, containment, eradication, recovery, and post-incident activities.</li><li>Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP).</li><li>Conduct regular incident response exercises and simulations.</li><li>Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed.</li><li>Track corrective and preventive actions resulting from security incidents.</li><li>Ensure lessons learned are incorporated into security controls and processes.</li></ul>E. Governance, Risk &amp; Compliance<ul><li>Lead Information Security Governance, Risk, and Compliance (GRC) activities.</li><li>Ensure compliance with applicable regulatory and industry requirements, including:<ul><li>National Cybersecurity Authority (NCA) requirements</li><li>Saudi Personal Data Protection Law (PDPL)</li><li>National Data Management Office (NDMO) requirements, where applicable</li><li>ISO/IEC 27001</li><li>Other applicable cybersecurity and data protection regulations</li></ul></li><li>Coordinate internal and external security audits and assessments.</li><li>Manage audit evidence collection and maintain an organized security evidence repository.</li><li>Track audit findings, remediation plans, and closure status.</li><li>Prepare management and regulatory compliance reports.</li><li>Support regulatory assessments, reviews, and submissions as required.</li></ul>F. Data Protection &amp; Privacy<ul><li>Establish and maintain data protection and information classification frameworks.</li><li>Ensure appropriate security controls are implemented for sensitive and personal data.</li><li>Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements.</li><li>Establish appropriate data access, handling, retention, and protection controls.</li><li>Support privacy and data protection risk assessments where required.</li></ul>G. Vulnerability &amp; Security Testing<ul><li>Oversee vulnerability management activities across IT environments.</li><li>Coordinate Vulnerability Assessments and Penetration Testing (VAPT).</li><li>Review vulnerability and penetration testing reports.</li><li>Ensure security vulnerabilities are appropriately prioritized based on business risk.</li><li>Track remediation activities and validate closure of critical and high-risk vulnerabilities.</li><li>Ensure security testing is incorporated into relevant technology projects and systems.</li></ul>H. Identity &amp; Access Management<ul><li>Establish and maintain IAM policies, standards, and access control frameworks.</li><li>Ensure appropriate access governance and segregation of duties.</li><li>Review privileged access and high-risk accounts.</li><li>Support periodic user access reviews and access recertification.</li><li>Ensure access controls align with business requirements and security policies.</li></ul>I. Security Awareness &amp; Culture<ul><li>Develop and implement an organization-wide security awareness program.</li><li>Lead cybersecurity awareness campaigns and security training.</li><li>Implement phishing simulation and social engineering awareness programs.</li><li>Monitor employee security awareness performance and identify improvement areas.</li><li>Promote a strong cybersecurity culture across all business functions.</li></ul>J. Business Continuity &amp; Disaster Recovery<ul><li>Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans.</li><li>Participate in BCP/DR risk assessments and exercises.</li><li>Ensure critical systems have appropriate security, recovery, and resilience controls.</li><li>Support testing and continuous improvement of security-related recovery procedures.</li></ul>5. Qualifications &amp; ExperienceMinimum Qualifications<ul><li>Bachelor’s degree in <strong>Information Technology, Computer Science, Cybersecurity, Information Security</strong>, or a related discipline.</li><li><strong>CISSP or CISM certification – Mandatory.</strong></li><li>ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.</li><li>NCA-related cybersecurity accreditation or certification is preferred.</li></ul>Minimum Experience<ul><li><strong>8–10 years of professional experience in Information Security / Cybersecurity.</strong></li><li>At least <strong>3 years of experience in a cybersecurity or information security management/leadership role.</strong></li><li>Proven experience managing enterprise cybersecurity programs and security teams.</li><li>Proven experience in GRC, risk management, security operations, and incident response.</li><li>Proven experience working with regulatory compliance, audits, and cybersecurity frameworks.</li></ul>6. Technical &amp; Professional Skills<p>The successful candidate should demonstrate:</p><br><ul><li>Strong knowledge of cybersecurity frameworks, standards, and best practices.</li><li>Deep understanding of <strong>NCA, PDPL, NDMO, ISO 27001</strong>, and applicable data protection requirements.</li><li>Strong expertise in Governance, Risk, and Compliance (GRC).</li><li>Experience with SOC operations and SIEM platforms such as <strong>Microsoft Sentinel, Splunk</strong>, or equivalent.</li><li>Strong understanding of vulnerability management and penetration testing.</li><li>Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP).</li><li>Strong understanding of IAM and access governance.</li><li>Knowledge of data protection, data classification, and data governance.</li><li>Strong understanding of secure architecture and security controls.</li><li>Ability to develop and monitor cybersecurity KPIs and KRIs.</li><li>Strong audit and regulatory assessment experience.</li><li>Ability to assess and communicate cybersecurity risks in terms of business impact.</li><li>Strong strategic thinking and high-level decision-making capability.</li><li>Excellent leadership and people-management skills.</li><li>Ability to manage cross-functional teams and stakeholders under pressure.</li><li>Strong communication, presentation, and reporting skills.</li><li><strong>Bilingual proficiency in Arabic and English.</strong></li></ul>7. Leadership Competencies<ul><li>Strategic Thinking</li><li>Cybersecurity Leadership</li><li>Risk-Based Decision Making</li><li>Stakeholder Management</li><li>Executive Communication</li><li>Team Leadership &amp; Development</li><li>Problem Solving</li><li>Crisis and Incident Management</li><li>Governance &amp; Accountability</li><li>Continuous Improvement</li><li>Business Acumen</li><li>Change Management</li></ul>Special Requirements<ul><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Ability to manage cybersecurity incidents and critical security situations.</li><li>Willingness to participate in security incident response and escalation activities when required.</li><li>Strong confidentiality and professional integrity.</li><li>Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Optimizing multi-hazard early warning (MHEW) capabilities, ensuring that Djibouti Government can effectively leverage climate and risk data to protect communities and mitigate disaster impacts.<br> Work Location<br>Home Based<br> Expected duration<br>1Oct2026 - 31Mar2027<br> Duties and Responsibilities<br>Established in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over than 160 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2015-2030, supports regional and national implementation of the Framework and catalyzes action and increases global awareness to reduce disaster risk working with UN Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community. In the context of the UN Secretary-Generals initiative on Early Warnings for All (EW4All), the CREWS endorsed a project to strengthen the capacity of Djiboutian authorities to produce, deliver, and disseminate Multi-hazards Early Warning Systems. This project is implemented by the CREWS implementing partners World Meteorological Organization (WMO) and UNDRR in collaboration with the Djibouti National Meteorological Agency (ANM), Djibouti Center for Scientific Studies and Research (CERD) and the Executive Secretariat for Risk and Disaster Management (SEGRC). The project was launched in 2024 and has significantly strengthened disaster risk knowledge among national and sub national authorities. It already enhanced skills in applying risk data for multi hazard early warning systems (MHEWS), improved national capacities to identify gaps in managing hazard, exposure, vulnerability, and impact data, and reinforced coordination mechanisms. The planned consultancy will support the coordination and implementation of UNDRR’s CREWS project activities ensuring alignment between other disaster risk reduction and early warning activities and will in addition reinforce the capacity of the national early warning systems initiative. Duties and Responsibilities This national consultancy will be home-based and will work in close collaboration with the office of the Sendai Framework focal point for Djibouti, the Executive Secretariat of Disaster Risk Management (SEGRC), under the supervision of the Chief of UNDRR’s Regional Office for the Arab States (ROAS). The national consultant will support the implementation, monitoring and evaluation of the CREWS Djibouti project, ensuring alignment with ongoing and planned disaster risk reduction and early warning activities in Djibouti. - Coordinates CREWS Djibouti project activities in close collaboration with UNDRR ROAS, SEGRC, and other relevant government and non-governmental partners, as well as the Resident Coordinator’s Office, the United Nations Country Team and Resident Coordinator Office in Djibouti. - Support the national coordination mechanism for EW4All in Djibouti which is led by SEGRC. - Provides substantive support for disaster risk reduction policy coordination, including the review and analysis of emerging development issues and trends in Djibouti. - Assists in organizing and facilitating workshops, trainings and meetings in Djibouti, in collaboration with the UNDRR ROAS, SEGRC and other implementing partners. - Organizes regular coordination and monitoring meetings at technical involving relevant partners as well as CREWS project Steering Committee meetings to ensure an efficient implementation of the project and alignment with other disaster risk reduction and early warning activities. - In close coordination with UNDP, supports data and risk analysis activities and assists implementing partners to establish the situation room by coordinating a knowledge exchange between ICPAC and SEGRC. - Supports the organization of a SIMEX exercise involving all relevant partners in Djibouti to text the operation of the national and subregional simulation rooms. - Contributes to the preparation of various written outputs, e.g. project narrative reports, draft background papers, concept notes and agendas, analytical notes, sections of reports and studies, inputs to publications for CREWS Djibouti project. - Coordinates and provides operational and substantive support to consultative and other meetings, conferences and related events, including proposing agenda topics, identifying and proposing participants, preparing background documents and presentations, handling logistical arrangements, and supporting follow-up actions, as required. - Supports the consultant that will develop the Terms of Reference of the National DRR platform by providing relevant inputs and engaging relevant counterparts. - Assist in preparing a disaster risk reduction impact story for Djibouti for national, regional and global dissemination. The following deliverables are expected from the assignment: 1. Inception and monthly progress reports on achievements and challenges using the format shared by UNDRR. It is expected that the progress reports include evidence for example, list of participation of events, consultations, simulation exercise, impact story to demonstrate that relevant partners engaged and other project related activities, and list of written inputs provided and contributions drafted to reports. 2. At least three (additional two) national workshops organized, including on (1) launching the early warning mechanism, (2) reviewing the gender-responsive and disability inclusive DRR guidance, (3) the validation of the multi-dimensional risk analysis, (4) the project validation workshop and well as the (5) consultation of the Terms of Reference of the National DRR Platform. 3. Technical coordination meetings organized on a monthly basis and Steering Committee meetings twice a year. The deliverables should be presented so that they are understandable, useful and relevant for the above-listed audiences.<br> Qualifications/special skills<br>• Advanced university degree (Master's degree or equivalent) in information systems, information technologies, computer science, disaster and emergency management, or related area is required is required. • A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. • A minimum of five (5) years of progressively responsible experience in disaster risk reduction, early warning systems and working with multiple partners and stakeholders is required; • A minimum of three (3) years of experience in project coordination, conducting consultation processes and organization of events is required; Confirmed expertise in risk and disaster management is required, with significant national-level experience; • Experience in managing disaster risk data sets and understanding of risk analysis is desired; • Experience in Microsoft Office Applications is required.<br> Languages<br>• English and French are the working languages of the United Nations Secretariat. For this job opening, Fluency in spoken and written English and French is required. Knowledge of Arabic is desired. The official United Nations Secretariat languages: Arabic, Chinese, English, French, Russian and Spanish.<br> Additional Information<br>Due to the high volume of applications received, only successful candidates will be contacted.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft &amp; Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning &amp; Deep Learning</p><br></li><li><p>Generative AI &amp; LLMs</p><br></li><li><p>Recommendation Systems &amp; Personalization</p><br></li><li><p>Customer Segmentation, Propensity &amp; Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face &amp; RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps &amp; CI/CD</p><br></li><li><p>A/B Testing &amp; Model Evaluation</p><br></li><li><p>Software Architecture &amp; System Design</p><br></li><li><p>AI Engineering Leadership &amp; Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location &amp; Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.</p><p>Nice to Have</p><ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul><p>Preferred Experience</p><ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul><p>What We're Looking For</p><p>A successful candidate is someone who:</p><ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>About TaskUs:</b></span>TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.&nbsp;</p><br><br><p>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.</p><br><br><p>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.</p><br><br><p><span><b>What We Offer:</b></span>At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.</p><br><p><b>Facilities Manager</b></p><br><p><br>So what does a Facilities Manager really do? Think of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.</p><br><p>Do you have what it takes to become a Facilities Manager?</p><br><p><br><b>As a Facilities Manager, you will:</b><br>You must have the capability to inspire the people reporting directly to you. Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, is expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times.&nbsp;<br>The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly.<br>Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports.&nbsp;</p><br><p><br>People Engagement<br>Able to work with a diverse group of people of different cultures and nationality.<br>Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, surveys, and attending site leadership forums, and provide timely resolution to concerns.&nbsp;<br>Formulate programs that will increase employee’s work efficiency and job satisfaction.<br>Customer oriented person but can call out anybody if needed.<br>Anticipate internal and external scenarios that can affect the company in terms of deadlines and impact to business. Ready for Plan A, B and C when necessary.&nbsp;<br>Anticipate changes on growth and expansion that are related to the company that can affect the Facilities Management in terms of service efficiency and delivery.<br>Able to build strong relationships with all external parties he/she will be working with, such as the property management and lessors of his/her site’s location, the local government units, other industry leaders etc.</p><br><p><br>Engineering Maintenance&nbsp;<br>Formulate and implement preventive maintenance programs for the site relative to Architectural, AC, Plumbing, Electrical and Electronics, and other engineering disciplines.<br>Be able to anticipate equipment failure through its life span, performance and historical records.<br>Be able to set up, recommend upgrade or replacement of an equipment prior to failure.<br>Knowledgeable on the industry’s best practices and latest technology, and use such knowledge in formulating the maintenance program for the site.<br>Well organized and keeps track of equipment health as well as schedule of Preventive Maintenance.<br>Has a pool of vendors for specialty work.<br>Well versed in utility management (Water &amp; Electricity). Able to identify efficiencies to manage consumption without compromising employee quality of life.<br>Can construct comprehensive engineering reports.</p><br><p><br>Construction Management<br>Must be able to vet vendors and keep relationships with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Be able to review, audit and recommend working drawings.<br>Provide technical specifications and review computations as necessary.<br>Well versed on the standards of Building, Electrical, Sanitary, Fire Code, and other engineering and government regulations.<br>Know-how on the permitting processes, and other government regulating bodies.<br>Well versed in construction methodologies, and able to anticipate problems during site build outs.<br>Ability to construct comprehensive technical reports.</p><br><p><br>Housekeeping and Office Upkeep<br>Take lead in implementing the site’s housekeeping program.<br>Accountable in the overall cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms.<br>Sets standards and expectations of cleanliness to the vendor. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Accountable in overall inventory management. Ensures that pantry and toiletry supplies are of ample quantity by setting reorder levels.&nbsp;<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Safety and Security<br>Assists the Safety and Security Team in managing the physical security operations of the site.<br>Helps implement the safety program of the company in coordination with the Safety and Security Team.<br>Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees<br>Assists government-authorized officials in the site inspection related to safety<br>Handles closure of the findings or recommendation from site inspection<br>Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.<br>Knows how to strategically position guards to ensure efficient enforcement of security.<br>Knows the strategic positioning of CCTV. Well versed in CCTV protocols.<br>Sets standards and expectations to the security force. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times.&nbsp;<br>Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.<br>Leads RFP/bidding of vendors when necessary.</p><br><p><br>Financial Management<br>Must have proven knowledge of financial analysis and strategy, in which he/she can use in formulating programs that will contribute to the site’s operational efficiency.<br>In-depth knowledge of financial reporting standards related to Facilities management.<br>Analytical skills and attention to detail. Must have enough financial acumen to coach and guide the Facilities Officers in managing the site Opex and Capex spending.<br>Strong Excel skills.<br>Excellent ability to problem solve along with solid analytical skills, understanding of the business process, and systems optimization.<br>Comfortable interacting with all levels of management in multiple areas and discussing business financial strategies and insights.<br>Ability to review data and make relevant management decisions.</p><br><p><br><b>Required Qualifications:&nbsp;</b><br>At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.<br>Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.<br>Mentoring capability and being able to make sound decisions with little to no supervision.<br>At least 7 years experience in property or facilities management.<br>BPO/Corporate or Hospitality experience is a plus factor.<br>Knowledgeable with PEZA, BOI, and general government licensing.<br>Ability to write reports, business correspondence, and procedure manuals.<br>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.<br>Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision.&nbsp;<br>High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.<br>High level of perseverance and passion.<br>Willing to work in a cyclical schedule.</p><br><p><br>Education / Certifications:<br>Bachelor’s Degree in Engineering and any related course<br>&nbsp;</p><br><p><b><span><b>How We Partner To Protect You: </b></span></b><span>TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.</span></p><br><p><br><b><b><span>DEI:</span></b></b> <span>In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to </span><i>opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.</i></p><br><p><span>We invite you to explore all TaskUs career opportunities and apply through the provided URL</span><b><u><span>https://www.taskus.com/careers/</span></u><span>.</span></b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role purpose&nbsp;</strong><em>(overall high-level summary of the role)</em></p><br><br><p>Client Relationship Management Lead – GSC Egypt is an individual contributor role within the CIB COO -Client Relationship Servicing function.</p><br><br><br><p>The role holder in the team will be responsible for the strategic management and oversight of Global mandate processing for clients, ensuring seamless compliance, operational efficiency, and timely execution. This pivotal role requires close collaboration with international clients to understand their unique requirements, coordinate the delivery of tailored services, and serve as the primary point of contact for all mandate-related inquiries. The position demands a proactive approach to fostering client satisfaction, driving operational excellence, and maintaining the highest standards of service delivery. The incumbent will serve as the bridge between client-facing teams, internal support functions, and governance bodies, ensuring mandates are processed with agility, accuracy, and a deep focus on client centricity. This role is pivotal in managing end-to-end mandate lifecycle activities, while championing client satisfaction across all touchpoints.</p><br><br><br><p><strong>Principal Accountabilities and Responsibilities&nbsp;</strong><em>(e.g., for Business, Customers and Stakeholders; internal control environment, etc.)</em></p><br><br><br><p><strong>Operations Management</strong></p><br><br><ul><li>Define and drive strategic direction for the Mandates team aligned with business priorities and regulatory requirements.</li><li>Ensure the seamless execution of mandate-related activities with a strong focus on service level agreements (SLAs), quality standards, and turnaround times.</li><li>Establish robust processes for the management of new mandates, amendments, renewals, and removals.</li><li>Coordinate cross-functional workflow across geographies (onshore/offshore), ensuring alignment with client, legal, compliance, and operational teams.</li><li>Monitor daily operations through performance dashboards, ensuring adherence to KPIs and flagging exceptions early.</li><li>Implement and maintain controls to ensure data integrity, accuracy, and audit-readiness of all mandate documentation.</li><li>Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.</li><li>Align mandate operations with global SLAs, turnaround expectations, regulatory protocols, and quality benchmarks.</li><li>Drive operational control rigor while minimizing manual intervention through technology and standardized processing.</li><li>Act as SME for self &amp; all mandate-related escalations, ensuring timely response and root cause elimination.</li><li>Enhance documentation, audit readiness, and data integrity through proactive quality assurance measures.</li><li>Support the financial performance management/administration.</li><li>Co-ordinate with onshore process owners regarding migration roadmap and implementation.</li><li>Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact.</li><li>Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service.</li><li>Perform regular root cause analyses on process failures or escalations, recommending and implementing corrective actions.</li><li>Act as escalation point for all operational challenges related to mandates, ensuring timely resolution and communication.</li><li>Standardize and document all processes, ensuring alignment with internal policies and external regulatory requirements.</li><li>Optimize workflows through robust SOPs and lean governance, enabling faster and error-free execution.</li><li>Serve as a Customer Champion, instilling a client-first culture in all mandate interactions.</li><li>Lead efforts to enhance client touchpoints with clear, timely, and transparent communications.</li><li>Resolve client pain points and queries through swift, empathetic, and solution-oriented responses.</li><li>Partner with RMs and client-facing teams to deliver seamless servicing on complex mandates.</li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li>Develop reporting capabilities to monitor and analyse inherent risks in the process and implement suitable controls to mitigate such risks.</li><li>Identify opportunities to improve the quality of client service within their products and/or processes. Gather information to understand the root causes of client service issues and develop solutions.</li><li>Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services.&nbsp;</li><li>Lead &amp; Participate in Governance and Committee meetings and escalate any issues/challenges in a timely manner and propose solutions where required.</li><li>Establish and maintain strong internal controls to mitigate operational, compliance, and reputational risks in mandate processing.</li><li>Ensure strict adherence to regulatory and policy guidelines governing client documentation and mandate governance.</li><li>Continuously assess the risk landscape to identify new and emerging threats, adapting controls accordingly.</li><li>Maintain risk event registers and ensure timely closure of outstanding risk items or audit findings.</li><li>Support the delivery of risk and control self-assessments (RCSA) and business control reviews (BCR).</li><li>Provide subject matter expertise (SME) in risk-related governance forums and working groups.</li><li>Drive automation of risk checks and reconciliation tools to reduce manual errors and enhance assurance.</li></ul><br><p><strong>Stakeholder Management</strong></p><br><br><br><ul><li>Serve as the primary liaison for internal and external stakeholders on all mandates-related matters.</li><li>Build and maintain strong relationships with stakeholders across Front Office, Legal, Fraud, Compliance, Risk, Operations, and Technology teams.</li><li>Drive proactive engagement with stakeholders to identify pain points, resolve issues, and optimize collaboration.</li><li>Lead and present in recurring stakeholder meetings to provide progress updates, insights, and escalations.</li><li>Collaborate with external counterparties (clients, service providers) to ensure accurate mandate execution and delivery.</li><li>Actively participate in governance meetings, representing mandates in strategic forums or change councils.</li><li>Promote transparency and accountability in all stakeholder communications with clear SLAs and ownership defined.</li><li>Track stakeholder satisfaction metrics and take corrective actions for improvement. (VoF)</li><li>Act as a voice of the customer, bringing feedback into the design of future processes and system enhancements.</li><li>Effective stakeholder management across all asset classes/countries that we support and ensuring that engagement levels with stakeholders are done in a proactive and consistent manner.</li><li>Partnership with stakeholders to identify bottlenecks and multiple hand offs tasks to provide best in class service, positively influencing KPIs.</li><li>Interfacing with wide variety of teams like Relationship Managers, WSO, Compliance, Risk, Legal, GPS etc. especially on matters that involve escalation of pending and ageing cases of global mandate requests.</li><li>Maintain and develop positive and professional working relationships with senior business managers at the Group and Regional levels. Lead by example, demonstrating excellent behaviours in line with HSBC core values.</li><li>Recognize, reward and set high internal service excellence benchmarks to ensure client delight.</li></ul><br><p><strong>Operational Effectiveness &amp; Process Optimization</strong></p><br><br><ul><li>Drive initiatives (Automation/Process streamlining/AI) to reduce Turn-Around-Time and confirm NIL business impact, enhance Client experience and reduce RM / downstream touch points.</li><li>Champion process simplification and digitization efforts using automation, robotics, and AI where feasible.</li><li>Drive end-to-end process mapping exercises to identify bottlenecks, inefficiencies, and risks.</li><li>Lead change initiatives impacting the mandates team, including migrations, system upgrades, and regulatory transitions.</li><li>Serve as business owner or sponsor for mandate-specific transformation projects, coordinating with technology and PMO teams.</li><li>Foster a culture of continuous improvement, encouraging ideas from the ground level and converting them into tangible actions.</li><li>Benchmark processes with global best practices to identify opportunities for innovation and standardization.</li><li>Prepare business cases, impact analyses, and cost-benefit assessments for proposed change initiatives.</li><li>Implement control frameworks for post-implementation reviews (PIRs) and lessons learned documentation.</li><li>Required to drive standardisation of activities across globally.</li><li>Expected to project, manage growth and migrations within CIB RSM</li></ul><br><br><p><span><strong>Functional Knowledge &amp; Skills Required</strong></span></p><br><br><ul><li><span>Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span></li><li><span>Strong interpersonal skills with highly developed capacity to influence peers and effectively engage stakeholders at all levels across businesses, functions and geographies (E)</span></li><li><span>Knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span></li><li><span>Process analysis and proven re-engineering experience (D).</span></li><li><span>At least 5 years’ experience in operations &amp; people management, client servicing role with banking experience (E).</span></li><li><span>Solid working knowledge of MS Office Suite, Excel automation (macros/pivots), and relevant workflow / platforms.</span></li><li><span>Analytical skills to interpret MI/data, identify trends, and provide actionable insights to senior stakeholders.</span></li><li><span>Strong documentation and policy writing capabilities, ensuring clarity and regulatory alignment.</span></li><li><span>Proven ability to work well under pressure and prioritize competing demands (E)</span></li></ul><ul><li><span>Awareness of market specific banking systems such as HUB, SFE, HFE, OBS, BMM, Client Document Reader, IQA, Filenet, WCAS systems, DQM, Connecto, Connecto-Mandates, CME, Customer Footprint, ERDS, and awareness of local regulations. (D)</span></li><li><span>Strong network across Business Services, Product, and central Operational Support Teams.</span></li></ul><ul><li><span>Must be proactive and prepared to investigate issues of own initiative with the minimum of information.</span></li><li><span>Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span></li><li><span>Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></li><li><span>Excellent communication and stakeholder engagement skills, with the ability to influence across all levels.</span></li><li><span>Strong risk and control mindset, with a track record of clean audit and regulatory reviews.</span></li><li><span>Flexible approach to duties and hours of work (E).</span></li></ul><p><span><strong>Additional Information</strong></span></p><br><br><ul><li><span>All applicants must have successfully completed their probation period.</span></li><li><span>Bachelor’s degree/Graduate in any field</span></li><li><span>Employees must meet performance and behavioural standards as defined in the policy.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>Application form should be submitted along with the current CV.</span></li><li><span>All applicants should inform their respective Line Managers of their application.</span></li><li><span>All the completed applications should be submitted on or before the closing date.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.</span></li><li><span>Right to work is required. Local employment rulings and restrictions will apply.</span></li></ul><br><p><span><strong>You’ll achieve more at HSBC.</strong></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Role Purpose </span></strong></span></p><br><br><p><span><span>To lead WPB operational contact centre teams for conversational banking in all elements which will </span><span>establish a robust operational, financial and risk management infrastructure enable low-cost, high-quality service for HSBC customers that deliver to the customer’s and business expectations.&nbsp; </span></span></p><br><br><p><span>The job holder will recruit, develop and lead a management team (for the site and a HSBC segment(s) at various levels in setting the culture / creating the environment in which to achieve maximum operational efficiency, effectiveness and quality through the implementation of excellent production, revenue and quality management techniques.</span></p><br><br><p><span>The Job holder is accountable for the key performance indicators (service, sales and operational targets) of the entire centre, managing change and transformation initiatives in alignment with group strategies and managing the annual operating plan for the contact centre.&nbsp; </span></p><br><br><p><span><span>Where applicable, understands and ensure contact</span><span> centre</span><span> teams adhere to local regulatory requirements.</span></span></p><br><br><br><p><span><strong><span>Impact on Business </span></strong></span></p><br><br><ul><li><span>Interpret channel strategy at a site/ segment level and drive the delivery of a high-quality, high-volume processing / customer contact centre, focusing upon process improvement</span></li><li><span>Ensure that operations meet all performance targets including standards in quality and outstanding service</span></li><li><span>Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes </span></li><li><span>Analyses and interprets complex data and makes high quality and timely decisions within a business context </span></li><li><span>Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.</span></li><li><span>Proactively plan for success of the contact centre by understanding group and CoE directives and working in a matrixed organization to delivery operational objectives</span></li><li><span>Drive customer adoption of automated/ internet channels to reduce cost</span></li><li><span>Continual review and achievement of AOP actuals vs budget across a variety of cost lines with feedback to service management where applicable</span></li></ul><span><strong><span>Typical Targets and Measures</span></strong></span><ul><li><span>By monitoring and analyzing MI, leading the direction of the recruitment, retention and development of staff</span></li><li><span>Delivering the sales and service plan for the site</span></li><li><span>Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case</span></li><li><span>Lead the management of ensuring adherence to the operational resource plans in place, and the management of budgets</span></li><li><span>Active engagement in group and CoE/utility forums. </span></li><li><span>Sets the local strategy in alignment to global objectives and programs </span></li><li><span>Support the design and lead the implementation of business and local change activity</span></li><li><span>IVR, PIB, BIB increases</span></li><li><span>Accurate AOP tracking and feedback to service management </span></li></ul><br><p><span><strong><span>Customers / Stakeholders </span></strong></span></p><br><br><ul><li><span>Lead a contact centre site that delivers outstanding customer service and sales propositions.&nbsp; Wins new and lasting customer relationships</span></li><li><span>Developing actionable plans that are aligned with HSBC’s business strategies works with the functional and global utilities to drive change to differentiate HSBC and its brand from competitors.&nbsp; </span></li><li><span>Creates a vision for the contact centres which ensures future growth and sustainability in alignment with group objectives</span></li><li><span><span>Is the voice of the Contact</span><span> Centres</span><span> at key country/ region committee meetings</span></span></li><li><span>Initiates and rewards activities focused on delivering outstanding customer service and/ or improving customer advocacy</span></li><li><span>All team members have objectives aligned to outstanding customer service and strive to achieve exceptional customer loyalty and satisfaction</span></li><li><span>Responding to developments in the recruitment market, active positioning and differentiating HBSC, its products, services, and brand from competitors.</span></li><li><span>Actively promotes participation in community (Corporate Social Responsibility) activities and raises awareness of HSBC’s global community initiatives</span></li><li><span>Meets with third party providers (where appropriate)</span></li><li><span>Customer Satisfaction survey targets achieved on site/ segment level</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork </span></strong></span></p><br><br><ul><li><span>Leads, coaches, inspires and develops others to deliver business performance.&nbsp; </span></li><li><span>Role models HSBC’s values and instills trust in others</span></li><li><span>Creates a motivated, highly skilled team to enable operations to meet business objectives</span></li><li><span>Development of succession plan for all roles, ensuring continuity of service and operational excellence</span></li><li><span>Provision of ongoing feedback to senior managers on the performance and progress review for managers</span></li><li><span>Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC</span></li><li><span>Create site specific OGSM including action plans re GPS/ engagement focus areas</span></li><li><span>Undertake grievance and disciplinary appeal hearings as appropriate</span></li><li><span>Build and maintain good working relationships with Group business and operational units </span></li><li><span>Ensure that training plans are developed and implemented</span></li><li><span>By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff.</span></li><li><span>Ensures Performance Management is consistently implemented, including Personal Development Plan’s (PDP) and recognition initiatives </span></li></ul><br><p><span><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Coordinates findings and resolutions of HSBC internal control audits</span></li><li><span>Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance with SOX for contact centres</span></li><li><span>Conducts audit the auditor duties within the contact centre as required</span></li><li><span>Understand and ensure contact centre teams adhere to local regulatory requirements.</span></li><li><span>Leads the implementation of the Group compliance policy locally with the relevant Compliance Officer</span></li><li><span>Ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators</span></li><li><span>Timely implementation of internal and external audit points together with any issues raised by external regulators</span></li><li><span>Completion of technical training that enhances system knowledge and proficiency</span></li><li><span>Compliance metrics</span></li><li><span>Timely completion of mandatory compliance, risk and regulatory learning modules</span></li><li><span>Completion of internal audit file checks and competency checks within established timelines</span></li><li><span>Ensure timely completion of local audit checks (i.e. MCF) and defined coaching scheme reviews</span></li><li><span>Balancing the needs of all stakeholders fairly and equitably.</span></li><li><span>The nature of the role requires adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes. </span></li><li><span>Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures.&nbsp; It is essential that the management team can lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical.&nbsp; Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management are essential. Effective people management skills are essential to run this operation.</span></li><li><span>Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence</span></li></ul><br><p><span><strong><span>Management of Risk </span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp; </span></p><br><br><br><p><span>To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.&nbsp; The term compliance embraces all relevant laws, rules and codes with which the business must apply.</span></p><br><br><br><p><span>To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructuring, and the impact of new technology.</span></p><br><br><br><p><span><strong><span>Knowledge &amp; Experience / Qualifications</span></strong></span></p><br><br><br><ul><li><span>Bachelor’s degree in business or related field desired</span></li><li><span>At least 10 years of relevant Management experience in financial services and/or contact centre operations is desirable</span></li><li><span>Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering</span></li><li><span>Operational Risk Management experience </span></li><li><span>Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence Customer Experience Focus and people focus.</span></li><li><span>A passion for delivering the overall operational balanced scorecard through engaged, empowered and well-trained colleagues</span></li><li><span>Excellent interpersonal, oral and written communication skills required.&nbsp; </span></li><li><span>Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills. </span></li><li><span>A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve</span></li><li><span>Thorough understanding of the call center concept and its importance in maintaining and expanding account relationships.</span></li><li><span>Problem solving and Decision making skills – PSDM with the ability to repond quickly and comminicate effective remedial plans if necessary.</span></li><li><span>Experience of coaching, mentoring, developing others and motivation skills</span></li></ul><ul><li><span>Computer literacy (word processing, spreadsheets and database applications)</span></li><li><span>Must be well organized, demonstrate initiative, and able to manage multiple projects.</span></li><li><span>Ability to adapt in a dynamic and fast-paced environment</span></li><li><span>Maintain document control and data integrity</span></li><li><span>Operational thinker with the ability to link local initiatives to global objectives and to work within a matrixed organization</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview:</strong> Our client is seeking an experienced and strategic Sales Manager to lead and grow our team of Account Executives (AEs). This role is responsible for overseeing day-to-day inbound sales operations, training and mentoring the AE team, implementing new sales campaigns/strategies, auditing sales calls, and ensuring accurate CRM management.</p><br><p>The Sales Manager is fully accountable for the sales team hitting its revenue goals, conversion targets, activity standards, and overall sales performance. This person owns the number, identifies what is blocking performance, and is responsible for fixing the people, process, training, systems, or execution gaps required to hit the target.</p><br><p>The Sales Manager acts as both a leader and a hands-on contributor when needed, stepping into calls for strategic opportunities and large accounts when necessary.</p><br><p><strong>Location:</strong> Fully Remote (Work from Home), 9 AM – 5 PM EST</p><br><strong>Key Responsibilities</strong><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li><p>Own AE performance management, including scorecards, call coaching, reviews, and development plans.</p><br></li><li><p>Set clear individual goals for each AE and hold the team accountable to revenue, conversion, pipeline, activity, and CRM standards.</p><br></li><li><p>Train, mentor, and grow the AE team to ensure consistent skill development and high performance.</p><br></li><li><p>Identify individual AE underperformance early and create clear coaching or performance plans to improve results.</p><br></li><li><p>Turn top-performing AE behaviors into repeatable team-wide best practices.</p><br></li><li><p>Approve PTO requests and manage scheduling for inbound sales personnel.</p><br></li><li><p>Monitor and manage AE calendars to ensure proper coverage, optimal scheduling, and time management.</p><br></li><li><p>Conduct retroactive post-mortem reviews/trainings of sales calls for continuous improvement.</p><br></li></ul><p><strong>Revenue Ownership &amp; Goal Achievement</strong></p><br><ul><li><p>Own the inbound sales revenue target and ensure the team consistently meets or exceeds monthly and quarterly goals.</p><br></li><li><p>Take full responsibility for diagnosing why the team is ahead, behind, or on track against goal.</p><br></li><li><p>Build and manage the sales operating rhythm required to hit target, including daily performance reviews, weekly pipeline reviews, call audits, coaching sessions, and conversion analysis.</p><br></li><li><p>Track team and individual performance against core KPIs including close rate, average deal size, gross margin, follow-up completion, pipeline value, and revenue closed.</p><br></li><li><p>Create action plans when the team is pacing behind goal and proactively communicate risks, blockers, and solutions to leadership.</p><br></li><li><p>Ensure every AE understands their target, current performance, performance gaps, and exact next steps to improve.</p><br></li></ul><p><strong>Campaign &amp; Strategy Execution</strong></p><br><ul><li><p>Collaborate with marketing and outbound teams to implement new promotions, campaigns, and product rollouts.</p><br></li><li><p>Own the sales team’s execution of new campaigns and ensure AEs are trained, prepared, and held accountable for proper follow-up and conversion.</p><br></li><li><p>Provide strategic input on promotions, lead qualification processes, and new campaign initiatives.</p><br></li><li><p>Analyze campaign performance from a sales perspective, including lead quality, conversion rate, objections, close rate, and revenue generated.</p><br></li></ul><p><strong>Sales Operations &amp; Performance Oversight</strong></p><br><ul><li><p>Audit daily sales calls/transcripts, and CRM entries to ensure quality and accuracy.</p><br></li><li><p>Monitor AE pipeline management, ensuring consistent and accurate reporting in CRM systems.</p><br></li><li><p>Identify bottlenecks and areas for improvement in inbound processes, workflows, and sales techniques.</p><br></li><li><p>Run weekly pipeline reviews to ensure deals are moving properly, next steps are clear, and no qualified opportunities are being missed.</p><br></li><li><p>Own sales forecasting and provide leadership with clear visibility into expected revenue, pipeline health, risks, and performance trends.</p><br></li><li><p>Ensure HubSpot reflects accurate real-time data across deal stages, lead sources, close probability, notes, next steps, and revenue reporting.</p><br></li><li><p>Review lost deals, stalled opportunities, and low-converting lead sources to identify patterns and fix root causes.</p><br></li></ul><strong>AI, Automation &amp; Sales Enablement</strong><ul><li><p>Use AI and automation to improve sales performance, AE productivity, call quality, follow-up execution, and reporting.</p><br></li><li><p>Identify repetitive sales workflows that can be automated or improved through HubSpot workflows, AI tools, dashboards, call review systems, or enablement resources.</p><br></li><li><p>Build and maintain sales enablement assets including call scripts, objection-handling guides, discovery frameworks, follow-up templates, sales playbooks, and qualification guides.</p><br></li><li><p>Continuously improve the tools (AE scorecard), systems, and resources that help AEs close more deals and operate more consistently.</p><br></li></ul><p><strong>Sales SOPs &amp; Process Optimization</strong></p><br><ul><li><p>Build, document, and maintain comprehensive Sales SOPs for AE inbound processes.</p><br></li><li><p>Continuously iterate and improve SOPs based on team performance, feedback, and new initiatives.</p><br></li><li><p>Roll out new initiatives, such as outbound outreach campaigns and follow-up sequences to nurture old pipelines, revive leads, and/or optimize conversion rates.</p><br></li><li><p>Continuously test and improve scripts, qualification criteria, sales sequences, objection handling, offers, and closing strategies to increase conversion rates.</p><br></li><li><p>Ensure alignment with leadership and adoption of new processes across the team with clear guidance and training.</p><br></li></ul><strong>Hiring, Interviewing &amp; Team Scaling</strong><ul><li><p>Interview, assess, and evaluate AE candidates through structured interviews, role plays, mock calls, and sales scenario exercises.</p><br></li><li><p>Partner with leadership or recruiting to identify when the team needs additional headcount, replacement hires, or role changes based on quota coverage and performance needs.</p><br></li><li><p>Build onboarding and ramp plans for new AEs to ensure they become productive quickly and understand the sales process, tools, scripts, expectations, and performance standards.</p><br></li></ul><p><strong>Escalation Management</strong></p><br><ul><li><p>Serve as the primary point of contact for escalations from the delivery or operations teams.</p><br></li><li><p>Collaborate cross-functionally to implement preventive measures and process improvements.</p><br></li><li><p>Identify recurring escalation patterns and work with leadership, delivery, and operations to fix root causes before they impact future sales or client expectations.</p><br></li><li><p>Ensure escalated issues are documented, communicated, and resolved efficiently.</p><br></li><li><p>Ensure AEs are properly setting expectations during the sales process to prevent avoidable delivery or client success issues after close.</p><br></li></ul><p><strong>Collaboration &amp; Cross-Functional Alignment</strong></p><br><ul><li><p>Partner with outbound sales teams to ensure lead handoffs and campaigns are aligned.</p><br></li><li><p>Coordinate with leadership to identify strategic opportunities requiring AE or executive-level involvement.</p><br></li><li><p>Communicate sales insights, objections, lead quality issues, and conversion trends to the relevant teams so the business can improve messaging, targeting, offers, and fulfillment.</p><br></li><li><p>Step into calls when needed for larger accounts, high-value opportunities, or strategic deals.</p><br></li></ul><strong>Qualifications</strong><ul><li><p>5+ years of experience in inbound sales with at least 2 years in a leadership or management role.</p><br></li><li><p>Proven track record managing a team of Account Executives.</p><br></li><li><p>Proven track record owning and hitting team revenue targets.</p><br></li><li><p>Strong expertise in HubSpot management and pipeline oversight</p><br></li><li><p>Strong understanding of sales KPIs, forecasting, pipeline management, conversion analysis, and performance accountability.</p><br></li><li><p>Excellent coaching, training, and mentoring skills.</p><br></li><li><p>Exceptional communication skills, both written and verbal.</p><br></li><li><p>Data-driven and detail-oriented with ability to audit and analyze sales performance.</p><br></li><li><p>Comfortable taking sales calls for high-value or strategic opportunities.</p><br></li><li><p>Experience using AI tools, automation, or sales enablement systems to improve team performance is strongly preferred.</p><br></li><li><p>Technical fluency — comfortable in conversations with engineering/technical buyers (CTOs, VPs of Engineering); able to evaluate technical role requisitions and speak credibly about our AI-powered tools and products.</p><br></li></ul><strong>What Success Looks Like</strong><ul><li><p>AE team consistently meets or exceeds inbound lead conversion and revenue targets.</p><br></li><li><p>The Sales Manager takes ownership of whether the team hits or misses goal and proactively drives the actions needed to close performance gaps.</p><br></li><li><p>Leadership has clear weekly visibility into forecast, pipeline health, rep performance, risks, and the exact plan to hit target.</p><br></li><li><p>Sales calls improve over time through consistent auditing, coaching, feedback loops, and post-call reviews.</p><br></li><li><p>AEs are consistently coached, measured, and held accountable to individual goals and team standards.</p><br></li><li><p>AI, automation, and sales enablement resources are actively used to improve call quality, CRM accuracy, follow-up execution, reporting, and conversion rates.</p><br></li><li><p>New AEs are hired, onboarded, and ramped through a clear process that improves speed to productivity.</p><br></li><li><p>Accurate, real-time CRM reporting with minimal errors across the inbound team.</p><br></li><li><p>Smooth rollout of new campaigns with full adoption and understanding across the AE team.</p><br></li><li><p>Strong collaboration with outbound teams resulting in seamless lead handoffs and coordinated strategies.</p><br></li><li><p>Timely and strategic intervention in high-value calls leads to successful closures and client satisfaction.</p><br></li></ul><strong>Opportunity</strong><p>This role offers the chance to lead and scale a high-performing Account Executive team within a growth-focused company. You will have direct influence over sales strategy, team development, and revenue outcomes while maintaining hands-on involvement in high-impact sales opportunities.</p><br><p>This is a high-accountability leadership role for someone who wants full ownership of the sales number and the authority to improve the team, systems, tools, and processes required to hit it.</p><br><p>High performers will have the opportunity to shape broader commercial strategy and grow into executive leadership roles.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Deloitte Innovation Hub | Decision Intelligence Solution Architect, Cairo, Egypt</h4> <p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity. The past couple of years have proven that supply chains of today are subject to exponentially increasing volatility, uncertainty, complexity, and ambiguity (VUCA), resulting in a few major and many minor disruptions all around the globe. On the flip side, technological advancements in the area of big data, artificial intelligence (including machine learning), cloud, and more have shown potential to significantly increase the capabilities of a company to weather these storms, especially in the space of supply chain and network operations.</p> <p>Here at Deloitte, we bring these two exponential trends together within our Supply Chain Analytics & Intelligence Practice, to equip our clients with the right tools to obtain agile, effective, and efficient supply chains. We design and implement Cognitive Command Centres, enabled by end-to-end visibility (through data integration, dashboarding, and alerting) on the one hand, and decision intelligence (through machine learning and process automation) on the other. On our journey to the self-driving digital supply network, we are closely collaborating with Aera Technology, a leading innovator in the area of cognitive operating systems.</p> <p>Within this context, we are looking for Solution Architects and Skill Builders who have profound experience in the field of supply chain operations, while having a strong data and analytical mindset, keen on becoming an expert in the domain of Cognitive Command Centres enabled by Decision Intelligence.</p> <h4>As a Solution Architect you:</h4> <ul> <li>Are triggered by the dream of a self-driving supply chain, where different types of day-to-day to strategic decisions are augmented and partially automated through various types of analytics and AI capabilities.</li> <li>Thrive on the intersection between functional requirements and technical enablement with the objective of identifying, designing, implementing, and operating digital products in the form of decision intelligence use cases.</li> <li>Commit to leveraging your supply chain functional knowledge to translate key client challenges into value-oriented solution designs enabled through decision intelligence.</li> <li>Commit to leveraging your technical (analytics and AI) knowledge to translate functional solution requirements into effective, sustainable, and scalable architectures that serve as the backbone of the solution.</li> <li>Are determined to develop a deep understanding of Decision Intelligence solutions (e.g., Aera Technology), and want to keep a focus on Decision Intelligence implementation projects to grow our practice.</li> <li>Will lead the implementation of Decision Intelligence solutions across different project phases (Strategic Roadmap, Solution Design, Implementation, Operation), thereby performing hands-on implementation management activities as part of a bigger implementation team.</li> </ul> <h4>Typical activities include:</h4> <ul> <li>Developing decision intelligence roadmaps, where you envision and optimize the client’s journey from their burning platform today to a state of end-to-end supply chain orchestration, agility, and resilience enabled through decision intelligence.</li> <li>Leading the way in the solution design of decision intelligence ‘skills’ through creative thinking and translating business needs into functional, UI/UX, and technical detailed requirements, and onwards into a working solution.</li> <li>Leading the way in the solution implementation of decision intelligence ‘skills’ using well-structured project accelerators such as user journeys, sprint plans, solution backlogs, and more.</li> <li>Coordinating small teams (e.g., 3 to 5 people) of expert roles (e.g., Skill Builders, UI builders, and Decision Intelligence Functional Experts) located in different geographies.</li> <li>Applying data analytics best practices across the different project phases and activities with a strong focus on simplicity, scalability, efficiency, and transparency.</li> <li>Coaching other team members along their learning journey to help scale our practice and truly drive an impact that matters.</li> </ul> <h4>Connect to your skills and professional experience.</h4> <p>You need:</p> <ul> <li>Preferably a master's degree with a specialization in supply chain management, operations research, computer sciences, optimization techniques, production management, logistics, or equivalent.</li> <li>7 to 12 years of professional experience in a supply chain meets data and analytics context, combining both functional and technical skills.</li> <li>Any prior exposure to decision intelligence is an asset, either as an end-user, an implementation consultant, or product specialist. If not, you have been exposed to solutions such as Aera Technology, Anaplan, c3.ai, Snowflake, Alteryx, and others.</li> </ul> <h4>Preferred skills:</h4> <ul> <li>Very strong data management skills: well-versed in ETL and relational databases; proficiency in SQL and DBA; Java experience is a plus.</li> <li>Proven data visualization experience: UX design, dashboard design, process modelling, business rule modelling.</li> <li>Theoretical or operational experience in supply chain, control towers, and decision intelligence (including data science) is a key asset (commonly referred to as S&OE).</li> <li>Team player with intellectual curiosity and drive to continuously learn. Proven track record of leading small teams of 3 to 5 people.</li> <li>Strong communication skills and fluency in English. Good knowledge of an additional language is an advantage.</li> </ul> <h4>Required software skills:</h4> <ul> <li>MS Office (Excel, PowerPoint, Word, Visio, Outlook)</li> <li>Relational database management - SQL</li> <li>Python is a plus</li> <li>Java is a plus</li> </ul> <h4>Connect to your service line – Technology & Transformation.</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Connect to your industry.</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.</p> <p>You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>