Job description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Facilities Manager

So what does a Facilities Manager really do? Think of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.

Do you have what it takes to become a Facilities Manager?

As a Facilities Manager, you will:
You must have the capability to inspire the people reporting directly to you. Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, is expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times. 
The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly.
Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports. 

People Engagement
Able to work with a diverse group of people of different cultures and nationality.
Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, surveys, and attending site leadership forums, and provide timely resolution to concerns. 
Formulate programs that will increase employee’s work efficiency and job satisfaction.
Customer oriented person but can call out anybody if needed.
Anticipate internal and external scenarios that can affect the company in terms of deadlines and impact to business. Ready for Plan A, B and C when necessary. 
Anticipate changes on growth and expansion that are related to the company that can affect the Facilities Management in terms of service efficiency and delivery.
Able to build strong relationships with all external parties he/she will be working with, such as the property management and lessors of his/her site’s location, the local government units, other industry leaders etc.

Engineering Maintenance 
Formulate and implement preventive maintenance programs for the site relative to Architectural, AC, Plumbing, Electrical and Electronics, and other engineering disciplines.
Be able to anticipate equipment failure through its life span, performance and historical records.
Be able to set up, recommend upgrade or replacement of an equipment prior to failure.
Knowledgeable on the industry’s best practices and latest technology, and use such knowledge in formulating the maintenance program for the site.
Well organized and keeps track of equipment health as well as schedule of Preventive Maintenance.
Has a pool of vendors for specialty work.
Well versed in utility management (Water & Electricity). Able to identify efficiencies to manage consumption without compromising employee quality of life.
Can construct comprehensive engineering reports.

Construction Management
Must be able to vet vendors and keep relationships with them to ensure quality service and delivery is given to the company at all times. 
Be able to review, audit and recommend working drawings.
Provide technical specifications and review computations as necessary.
Well versed on the standards of Building, Electrical, Sanitary, Fire Code, and other engineering and government regulations.
Know-how on the permitting processes, and other government regulating bodies.
Well versed in construction methodologies, and able to anticipate problems during site build outs.
Ability to construct comprehensive technical reports.

Housekeeping and Office Upkeep
Take lead in implementing the site’s housekeeping program.
Accountable in the overall cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms.
Sets standards and expectations of cleanliness to the vendor. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times. 
Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.
Accountable in overall inventory management. Ensures that pantry and toiletry supplies are of ample quantity by setting reorder levels. 
Leads RFP/bidding of vendors when necessary.

Safety and Security
Assists the Safety and Security Team in managing the physical security operations of the site.
Helps implement the safety program of the company in coordination with the Safety and Security Team.
Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees
Assists government-authorized officials in the site inspection related to safety
Handles closure of the findings or recommendation from site inspection
Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.
Knows how to strategically position guards to ensure efficient enforcement of security.
Knows the strategic positioning of CCTV. Well versed in CCTV protocols.
Sets standards and expectations to the security force. Maintains a good working relationship with them to ensure quality service and delivery is given to the company at all times. 
Conducts a quarterly performance evaluation, and discusses wins and opportunities with the vendor to further improve quality of service.
Leads RFP/bidding of vendors when necessary.

Financial Management
Must have proven knowledge of financial analysis and strategy, in which he/she can use in formulating programs that will contribute to the site’s operational efficiency.
In-depth knowledge of financial reporting standards related to Facilities management.
Analytical skills and attention to detail. Must have enough financial acumen to coach and guide the Facilities Officers in managing the site Opex and Capex spending.
Strong Excel skills.
Excellent ability to problem solve along with solid analytical skills, understanding of the business process, and systems optimization.
Comfortable interacting with all levels of management in multiple areas and discussing business financial strategies and insights.
Ability to review data and make relevant management decisions.

Required Qualifications: 
At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.
Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.
Mentoring capability and being able to make sound decisions with little to no supervision.
At least 7 years experience in property or facilities management.
BPO/Corporate or Hospitality experience is a plus factor.
Knowledgeable with PEZA, BOI, and general government licensing.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.
Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision. 
High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.
High level of perseverance and passion.
Willing to work in a cyclical schedule.

Education / Certifications:
Bachelor’s Degree in Engineering and any related course
 

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.