وظائف الدعم الفني - القاهرة مصر

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts at 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19.500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AMPM. OT allowance 5$ per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Tech Company Calls support US - English Profile B2+/C1Shifts: Rotational from 03:00PM to 04:00AMLocation: New Cairo - SAMCO for operations Interviews: Ops interviews not end-to-end / Online<br>Salary:20,684 Gross including KPIs +night shift allowance up to 1200

About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, Tech M provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.<br>Job Details Experience: 2 – 4 years<br>Job Summary:The Onsite Service Delivery Manager (SDM) will act as the primary interface between the client and delivery organization, ensuring seamless execution of IT services in alignment with contractual SLAs, KPIs, and business objectives. This role is responsible for service governance, stakeholder engagement, operational performance, escalation management, and continuous improvement, while coordinating closely with offshore teams, vendors, and internal stakeholders.<br>Key responsibilities:Provide technical point of contact for customers’ incidents. Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Perform and own technical management escalations in line with company procedure and case excellence policy. Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.<br>Experience required:Excellent customer service skills Networking basics (LAN & WAN protocols & Technologies) Interpersonal and communication skills. Time management. Ability to work under pressure and deal with multiple tasks. Problem solving skills. Language skills (Proficient in Spoken and Written French OR German)<br>Educational background: Bachelor of Science /Computer Engineering (E&TC, IT, CS). Cisco certificate at least CCNA, (CCNP plus) <br>How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application! Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

1 - 3 years experience in a similar role Fluent English Good troubleshooting skills Familiarity with SQL queries preferred Familiarity with windows server preferred Okay with phone queue Okay with working hours (4 PM - 1 AM) Job responsibilities:Answer incoming calls and emails from clients Help customers resolve configuration issues, server setup issues, or answer questions. Report software issues to the development team. Escalate tickets to support escalation and the cloud team as needed. Make sure tickets are documented with the description of the ticket and steps taken to resolve it. Help add documentation and troubleshooting articles to our customer and internal community portals.

Key Responsibilities:<br>Provide advanced Level 2 technical support, troubleshooting complex issues, and managing escalations from Level 1 Support. Administer and troubleshoot backup solutions, ensuring successful backup, restoration, and data protection processes. Perform server administration, upgrades, configurations, and network-related troubleshooting to maintain system reliability. Collaborate with development teams through JIRA to investigate, document, and resolve software defects and enhancement requests. Deliver exceptional customer support through ticket management, phone support, proactive communication, and knowledge base documentation.

We’re Hiring ????Build the future with us. From Egypt ???????? o Saudi Arabia ???????? and the UAE ???????? — we’re growing across the region,<br>Morasalaty continues expanding its regional presence through innovative Saa S solutions that help businesses grow smarter and faster and we’re looking for ambitious minds ready to create, innovate, and make an impact. Technical Support Manager Description<br>We’re Hiring: Technical Support Manager (Saa S & Chatbot Platforms) Are you an experienced tech support leader who knows how to build high-performing teams? We are seeking a Technical Support Manager to oversee our support operations, mentor our technical specialists, and elevate our customer satisfaction standards for our Saa S clients.<br>Responsibilities- Team Leadership: Lead, mentor, and scale the technical support team, ensuring balanced workload distribution and professional growth.<br>- Process & SLA Management: Establish, optimize, and enforce support workflows and Service Level Agreements (SLAs) to guarantee timely resolution.<br>- Performance Tracking: Monitor and improve key support metrics and KPIs (such as CSAT, First Response Time, and Resolution Rate).<br>- Advanced Escalations: Act as the ultimate escalation point for critical or highly complex technical issues, collaborating directly with Product and Dev teams.<br>- Knowledge & Tool Optimization: Oversee the internal ticketing infrastructure (e.g., Zendesk, Jira) and maintain a comprehensive client-facing knowledge base.<br>Requirements6+ years of tech support experienceincluding 2+ years in a supervisory or managerial role. Essential: Proven leadership experience specifically within the Saa S or Software industry. Expertise in optimizing ticketing systemsdefining SLA metrics and generating performance reports. Excellent leadershipcrisis managementand cross-departmental communication skills.<br><br>Ready to lead our support operations to excellence? with "Technical Support Manager" in the subject line, or apply directly via https://app.nagm.io/jobs/37

Key Responsibilities:Troubleshoot desktops, laptops, printers, mobile devices, and peripherals across Windows, mac OS, and Linux platforms. Provision, deprovision, and replace corporate devices following established processes. Provide day-to-day technical support to end users and coordinate with Level 2 support teams for advanced troubleshooting. Perform basic installation, maintenance, and troubleshooting of office infrastructure services including printing, connectivity, voice, and platform services. Install, test, and support network devices such as switches, routers, access points, firewalls, NAC, DNS, and out-of-band equipment. Troubleshoot Wi-Fi and LAN connectivity issues. Support smart office technologies including digital signage, smart sensors, and smart metering solutions. Assist with PABX-related tasks in coordination with remote support teams. Receive, install, test, and troubleshoot printers, AV equipment, and workplace monitors. Provide onsite assistance during scheduled maintenance activities and critical escalations. Coordinate with vendors and third-party service providers for equipment repairs and replacements. Maintain accurate incident documentation and contribute to knowledge-sharing initiatives. Escort authorized third-party providers to data rooms and secure technical areas. Support internal and external audits, compliance activities, and SOX requirements.???? Required Skills:✅ Desktop & Laptop Support✅ Network Troubleshooting (LAN/Wi-Fi)✅ Hardware Deployment & Asset Management✅ Office Infrastructure Support✅ AV & Print Services Support✅ Vendor Coordination✅ Incident Management & Documentation✅ Customer Service & Communication Skills

About the Role We are seeking a proactive and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting software and system-related issues, supporting software implementations, and ensuring an excellent customer experience throughout the support lifecycle. The ideal candidate is a strong problem solver with excellent communication skills, a solid technical foundation, and a passion for helping customers resolve issues efficiently. Key Responsibilities Install, configure, and maintain software applications and systems. Provide technical support to customers and internal users, ensuring systems operate efficiently and effectively. Support the deployment and rollout of new software applications and updates. Diagnose and troubleshoot software, application, system, and network-related issues. Investigate incidents, identify root causes, and implement appropriate solutions. Manage multiple support requests simultaneously while meeting agreed service levels. Escalate unresolved issues to relevant internal teams, including development and implementation teams. Research and identify solutions to software and hardware-related problems. Maintain accurate records of issues, resolutions, and customer interactions within the support system. Develop and maintain technical documentation, user guides, and knowledge base articles. Follow up with customers to ensure issues have been fully resolved and systems are functioning properly. Prepare regular support reports and provide insights for continuous service improvement. Deliver exceptional customer service throughout the issue resolution process. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. Proven experience as a Technical Support Engineer, IT Help Desk Specialist, Desktop Support Engineer, or a similar role. Experience supporting software applications and enterprise systems. Hands-on experience working with Windows operating systems and related environments. Experience in software implementation and user support is highly preferred. Relevant technical certifications are considered a plus. Technical Skills Strong understanding of computer systems, software applications, and operating systems. Knowledge of networking fundamentals and system troubleshooting. Ability to diagnose and resolve technical issues efficiently. Familiarity with ticketing systems and service desk processes. Experience documenting incidents, solutions, and technical procedures. Understanding of software deployment and configuration processes. Soft Skills Excellent troubleshooting and analytical thinking skills. Strong communication skills, both written and verbal. Outstanding customer service orientation. Ability to explain technical concepts clearly to non-technical users. Strong organizational and time-management skills. Self-motivated with a high sense of ownership and accountability. Ability to work independently and collaboratively within a team environment.

A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction, you will act as a liaison between customers and internal teams, escalating complex issues as needed.<br>Responsibilities:Provide timely and accurate technical support to customers. Diagnose and troubleshoot technical issues related to our products and services. Guide customers through problem-solving processes, providing clear and concise instructions. Maintain a thorough understanding of our products and services, as well as industry best practices. Provide feedback to product development and support teams regarding common customer issues.<br>Requirements:Strong verbal and written communication skills in English (B2-C1) Ready to start immediately. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively.<br>Benefits:Competitive salary and package. Opportunities for professional development and getting promoted after 6 months. Social & Medical insurance. Transportation Provided.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East. With a focus on delivering high-value, customized, and innovative services, the company addresses the unique needs of its clients to help them focus on their core business operations. ETISAL International emphasizes global coverage, cultural understanding, human capital appreciation, and implementation of state-of-the-art technologies. By maintaining high standards of transparency, flexibility, integrity, and excellence, ETISAL continuously strives to exceed client expectations while enhancing operational practices and customer satisfaction.<br> Role Description This is a full-time, on-site role for a Customer Technical Support | English Account, located in Cairo, Egypt. The role involves providing high-quality customer support by resolving technical issues, addressing customer inquiries, ensuring customer satisfaction, and delivering exceptional service aligned with company standards. The primary responsibilities include troubleshooting problems, communicating solutions effectively, maintaining customer relationships, and ensuring swift and efficient resolutions to technical challenges.<br> Qualifications Strong Customer Support, Customer Satisfaction, and service orientation skills Exceptional interpersonal and communication skills Strong Analytical Skills to identify and resolve technical issues effectively Proficiency in spoken and written English Ability to work in a team-oriented and fast-paced environment Prior experience in a customer service or technical support role is an advantage Knowledge of BPO industry operations and practices is a plus A passion for problem-solving and providing excellent customer experiences

We are looking for a qualified and motivated Technical Support Engineer to join our team.<br>Responsibilities Ensure computer systems and IT infrastructure run smoothly and efficiently. Diagnose, troubleshoot, and resolve hardware and software issues. Perform hardware and software installations, configurations, and updates. Configure and maintain network devices, including switches and basic network infrastructure. Manage and troubleshoot VLAN configurations. Test and evaluate new technologies. Provide technical support and maintain procedural documentation and reports. Conduct electrical safety checks on computer equipment. Set up user accounts and profiles and resolve password-related issues. Utilize Microsoft Office 365, Power BI, and Power Automate.<br>Qualifications<br>Bachelor’s degree in information technology, Computer Science, or a related field.2–4 years of experience in a similar role. Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar position. Hands-on experience with Windows, Linux, and Mac OS environments. Familiarity with remote desktop applications and help desk software. Experience in network configuration and switch management. Good understanding of VLANs and network troubleshooting. Ability to provide step-by-step technical support, both written and verbal. Microsoft certifications. CCNA certification.

Job Summary:We are seeking a highly motivated and skilled IT Technical Support Specialist to join our team. The successful candidate will play a crucial role in ensuring the efficient operation of our IT infrastructure and providing exceptional technical support to our employees.<br>Key Responsibilities:Provide technical support to end-users. Diagnose and resolve technical problems related to computers, servers, and other peripherals. Configure and maintain network devices to ensure optimal network performance and security. Assist with the setup and maintenance of MFP (Multi-Function Printers). Communicate effectively with employees in both English and Arabic to provide clear and helpful guidance. Troubleshoot and support Microsoft Office 365 and other Microsoft products. Utilize ITSM tool to manage and track support requests, incidents, and changes. Collaborate with external vendors and service providers as needed. Assist with IT asset management and inventory tracking. Stay current with technology trends and security best practices. Provide training and workshops to users to enhance their technical proficiency. Contribute to the development and maintenance of IT documentation and knowledge base.<br>Skill Requirements:Experience At least 3 years of experience as an IT Help Desk or Technical Support. Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience). Proficiency in configuring and maintaining Fortinet and Cisco network devices. Fluent in both English and Arabic, with excellent verbal and written communication skills. Experience with Microsoft 365. Familiarity with Fortinet is a plus. Strong problem-solving skills and the ability to work under pressure. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. A proactive attitude and willingness to learn and adapt to new technologies.<br>Work Conditions:Reports to: IT Manager Location: Degla,Maadi, Cairo

Purpose of Job:Install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems.<br>Duties and Responsibilities:Identifying hardware and software issues. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Walking users through a series of actions to solve problems. Replacing or repairing the necessary parts. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies.<br>Job Requirements:Education: Bachelor degree of Computer Science, Communication or Electronics Engineering, IT, BIS or any related majors from a reputable university.<br>Experience: 0 - 2 years of relevant experience in technical support field.<br>Skills: Flexibility to move around the company's branches within the same area for supporting the users. Attention to detail and excellent problem-solving skills. Excellent communication skills. Excellent command of English.

شركة ETISAL International Group هي إحدى الشركات الرائدة في مجال الاستعانة بمصادر خارجية لعمليات الأعمال (BPO) في الشرق الأوسط والشرق الأقصى، مع تركيز قوي على الخدمات التي تتمحور حول العميل. تصمم الشركة حلول تعهيد مخصصة تساعد المنظمات على التركيز في أعمالها الأساسية مع تحسين الخدمة لعملائها. تجمع ETISAL International تغطية عالمية وفهم ثقافي وأفضل الممارسات الصناعية لتقديم خدمات BPO ذات قيمة عالية ومبتكرة. تولي المنظمة أهمية كبيرة للجودة، ورأس المال البشري، والتقنيات المتقدمة، والعمليات الشفافة والمرنة. فرقها مدفوعة بالنزاهة والشغف للخدمة والالتزام بالتفوق باستمرار على توقعات العملاء.<br>وصف الدور يهدف دور الدعم الفني باللغة الإنجليزية إلى وظيفة بدوام كامل داخل الموقع مقيمة في القاهرة، وتعمل بنظام الورديات الصباحية الثابتة. في هذا الدور، سيقدم عضو الفريق الدعم التقني باللغة الإنجليزية للعملاء، مع معالجة الاستفسارات، وحل المشكلات، وتوجيه المستخدمين نحو الحلول عبر الهاتف أو البريد الإلكتروني أو الدردشة. تشمل المسؤوليات توثيق الحالات بدقة، رفع مستوى المشاكل المعقدة إلى الفرق المناسبة، واتباع الإجراءات المحددة لضمان الحل في الوقت المناسب. يتضمن الدور الحفاظ على اتصال واضح ومحترف، والمساهمة في قواعد المعرفة، ودعم التحسين المستمر لعمليات الدعم. من المتوقع التعاون مع الزملاء والالتزام بمعايير الجودة والأداء في الشركة يومياً.<br>المؤهلات<br><br> وكلاء دعم تقني باللغة الإنجليزية من Huawei<br>• المتابعة الخارجية<br><br>المتطلبات:<br>▪️ الخريجون من ذوي التخصصات التقنية مفضلون<br>▪️ مستوى الإنجليزية: B2<br><br>تفاصيل:<br>▪️ الراتب: من 12500 حتى 15000<br>▪️ الورديّة الثابتة: 9 صباحاً – 6 مساءً<br>▪️ يومان إجازة (دورانياً)<br>▪️ التأمين الاجتماعي والصحي<br>▪️ تدريب مدفوع الأجر<br>▪️ الموقع: المعادي

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Auf der Suche nach einer neuen beruflichen Herausforderung? Sie sprechen fließend Deutsch und helfen gerne Kunden bei der Lösung technischer Probleme? Dann werden Sie Teil unseres jungen, dynamischen Teams und unterstützen Sie uns dabei, unseren Kunden in Österreich, der Türkei und Ägypten erstklassigen Support zu bieten!Über uns Order King ist ein wachsendes Technologieunternehmen, das professionelle Kassensysteme und Softwarelösungen für Restaurants in Österreich, Ägypten und der Türkei anbietet. Mit modernen und innovativen Produkten unterstützen wir die Gastronomie und erleichtern unseren Kunden den Arbeitsalltag. Wir legen großen Wert auf ein offenes, kreatives Arbeitsumfeld und einen starken Teamgeist. Ihre Aufgaben Technischer Kundensupport per Telefon und in schriftlicher Form auf Deutsch Betreuung unserer Restaurantkunden auf dem österreichischen, türkischen und ägyptischen Markt Analyse von Problemen mit Kassensystemen und Software sowie Erarbeitung geeigneter Lösungen Dokumentation und Nachverfolgung von Support-Tickets Geduldige und professionelle Bearbeitung von Kundenanfragen Eingabe und Pflege von Speisekartendaten im System Unterstützung von Restaurantbesitzern und Mitarbeitern bei der Nutzung des Systems Ihr Profil Deutschkenntnisse auf C1- oder C2-Niveau in Wort und Schrift – zwingend erforderlich Gute Englischkenntnisse – Englisch ist die Arbeitssprache innerhalb des Teams Arabisch- und/oder Türkischkenntnisse sind von Vorteil Bereitschaft, in unserem Büro in Kairo zu arbeiten – keine Remote-Arbeit Gute Kenntnisse in Word, Excel und im Umgang mit PDF-Dateien Interesse an technischen Themen und eine schnelle Auffassungsgabe Strukturierte, sorgfältige und verantwortungsbewusste Arbeitsweise Ausgeprägte Kommunikationsfähigkeit und Kundenorientierung Erfahrung im Kundenservice oder technischen Support ist von Vorteil Fähigkeit, auch unter Druck ruhig und professionell zu bleiben Teamfähigkeit Was wir bieten Ein unterstützendes und motivierendes Team Eine ausführliche Einarbeitung und kontinuierliche Unterstützung Karriere- und Entwicklungsmöglichkeiten in einem wachsenden Unternehmen Regelmäßige Schulungen und Workshops Nettogehalt: ab [BETRAG] EGP, abhängig von der Berufserfahrung Arbeitszeiten: Vollzeit, [Sonntag bis Donnerstag / Montag bis Freitag]Arbeitsort: unser Büro in Kairo Interessiert? Senden Sie Ihre Bewerbung Vielen Dank für Ihre Bewerbung. Unser HR-Team wird sich in Kürze bei Ihnen melden.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Title: Internal Technical Support Engineer (General Industries) Location: New Cairo<br>About the Role We are seeking an Internal Technical Support Engineer to provide technical support to the sales team and customers by preparing quotations, reviewing technical specifications, and recommending suitable industrial solutions. The ideal candidate will coordinate with internal departments to ensure accurate proposals, timely order processing, and excellent customer support.<br>Key Responsibilities Develop and execute the sales strategy for the assigned territory in line with the company's business objectives. Achieve annual sales, gross margin, and collection targets. Lead, coach, and support the sales engineers within the assigned area to maximize their performance and professional development. Identify new business opportunities and develop strategic account plans for key customers. Build and maintain strong relationships with decision-makers, consultants, EPC contractors, and end users. Manage the complete sales cycle from lead generation and opportunity qualification through quotation, negotiation, and order closing. Monitor sales pipelines and ensure opportunities are accurately maintained within the CRM system. Conduct regular customer visits and develop plans to increase market penetration. Prepare sales forecasts, pipeline reviews, territory reports, and market intelligence. Coordinate with technical support, service, operations, and management teams to deliver effective customer solutions. Monitor competitor activities, market trends, and customer requirements to identify growth opportunities. Support the development and execution of marketing initiatives, seminars, technical presentations, and customer events. Ensure high levels of customer satisfaction throughout the sales and project execution process.<br>Qualifications Bachelor’s degree in mechanical engineering, mechatronics or Industrial Engineering, or a related engineering discipline. MBA or postgraduate qualification is considered an advantage. Minimum 7–10 years of experience in industrial B2B sales. Minimum 3 years in a leadership or supervisory sales role. Experience working with industrial customers in one or more of the following sectors:Food & Beverage Pharmaceutical Textile Industry General Manufacturing Experience selling technical engineering solutions is highly preferred. Previous experience using CRM systems<br>Required Skills Strong leadership and people management skills. Excellent communication, presentation, and negotiation abilities. Strategic thinking with strong commercial awareness. Proven ability to develop new business and manage key accounts. Strong analytical and problem-solving skills. Ability to lead complex sales opportunities involving multiple stakeholders. Excellent planning, forecasting, and territory management capabilities. Self-motivated, results-oriented, and customer-focused. Proficient in Microsoft Office, particularly Excel and Power Point.

Job Title: Internal Technical Support Engineer (General Industries) Location: New Cairo<br>Role Objective Provide accurate technical design and proposal support that enables successful project execution and customer solutions.<br>Key Responsibilities Prepare technical and commercial quotations from RFQs and project specifications. Perform sizing and engineering calculations for steam and heat transfer equipment. Review P&IDs, prepare technical drawings, and specifications. Prepare technical submittals including datasheets, compliance sheets, and clarifications. Support sales engineers in optimizing technical solutions. Coordinate with principals for specialized selections when required. Assist in steam audit reporting and solution development. Maintain structured documentation and quotation records.<br>Requirements Bachelor’s degree in mechanical power or mechatronics Engineering.1–3 years’ experience in technical support, design engineering, or industrial equipment. Strong understanding of steam, condensate, and heat transfer systems. Ability to interpret P&IDs and technical documentation. Strong analytical skills and attention to detail. Proficiency in AUTOCAD, Excel, and engineering calculation tools.