Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company designs customized outsourcing solutions that help organizations focus on their core business while improving service to their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative BPO services. The organization places strong emphasis on quality, human capital, advanced technologies, and transparent, flexible operations. Its teams are driven by integrity, passion to serve, and a commitment to consistently exceed client expectations.
Role Description The English Technical Support role is a full-time, on-site position based in Cairo, working a fixed morning shift. In this role, the team member will provide technical support in English to customers, handling inquiries, troubleshooting issues, and guiding users through solutions via phone, email, or chat. Responsibilities include documenting cases accurately, escalating complex problems to the appropriate teams, and following established procedures to ensure timely resolution. The role involves maintaining clear and professional communication, contributing to knowledge bases, and supporting continuous improvement of support processes. Collaboration with colleagues and adherence to company quality and performance standards are expected on a daily basis.
Qualifications

Huawei English Technical Support Agents
• Outbound Follow Up

Requirements:
▪️ Graduates Technical graduates are preferred
▪️ English Level: B2

Details:
▪️ Salary: 12500 up to 15000
▪️ Fixed Shift: 9 AM – 6 PM
▪️ 2 Days Off (Rotational)
▪️ Social & Medical Insurance
▪️ Paid Training
▪️ Location: Maadi