Jobs / Technical Support Jobs / Technical Support Specialist
Hybrid Full Time
FlairsTech -
Egypt , Cairo
--
FlairsTech

Job Details

Employment Full Time
Category Information Technology
Industry Computer Software
1 - 3 years experience in a similar role Fluent English Good troubleshooting skills Familiarity with SQL queries preferred Familiarity with windows server preferred Okay with phone queue Okay with working hours (4 PM - 1 AM) Job responsibilities:Answer incoming calls and emails from clients Help customers resolve configuration issues, server setup issues, or answer questions. Report software issues to the development team. Escalate tickets to support escalation and the cloud team as needed. Make sure tickets are documented with the description of the ticket and steps taken to resolve it. Help add documentation and troubleshooting articles to our customer and internal community portals.

Similar Jobs

About FlairsTech
Egypt, Cairo
Information Technology and Services
Learn more