وظائف موظف حجز تذاكر طيران

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26132574<br><br><strong>Job Category</strong> Reservations<br><br><strong>Location</strong> 6 Pyramids Road, Giza, Cairo 12556, EgyptVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>The <strong>Social Media Manager</strong> will own social media content and growth across relevant platforms, creating engaging content, managing community engagement, researching competitors and market trends, and using analytics to continuously improve performance.</p><br><p>This role requires 3+ years of experience in social media, digital marketing, or content marketing, with DTC experience strongly preferred. The <strong>Social Media Manager</strong> will be responsible for connecting social media activity to measurable business outcomes, including website traffic, reservations, and revenue, rather than focusing solely on follower growth.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesContent Creation &amp; Social Media Management<ul><li><p>Create engaging social media content, including short-form videos and Reels.</p><br></li><li><p>Develop content ideas based on the brand, audience, trends, and business goals.</p><br></li><li><p>Manage the content calendar and ensure content is published consistently.</p><br></li><li><p>Adapt content and creative concepts based on platform performance.</p><br></li><li><p>Maintain a consistent brand voice and visual presence.</p><br></li></ul>Growth &amp; Revenue Generation<ul><li><p>Develop strategies to grow followers, reach, and engagement.</p><br></li><li><p>Create content designed to drive awareness, consideration, and reservations.</p><br></li><li><p>Build UTM campaigns to track social-driven reservations and conversions.</p><br></li><li><p>Connect social media activity to measurable business outcomes.</p><br></li><li><p>Identify opportunities to turn high-performing content into additional business.</p><br></li></ul>Market &amp; Competitive Research<ul><li><p>Research competitors, local market trends, and consumer behavior.</p><br></li><li><p>Monitor emerging social media trends and content formats.</p><br></li><li><p>Identify opportunities for the brand to differentiate itself.</p><br></li><li><p>Use market insights to generate new content and campaign ideas.</p><br></li></ul>A/B Testing &amp; Optimization<ul><li><p>Test different content formats, creative concepts, messaging, hooks, and calls to action.</p><br></li><li><p>Analyze results to identify what resonates with the target audience.</p><br></li><li><p>Use testing insights to continuously improve the content strategy.</p><br></li><li><p>Replicate and expand successful content concepts.</p><br></li></ul>Community Engagement<ul><li><p>Monitor comments, messages, tags, and mentions.</p><br></li><li><p>Engage with followers and build an active online community.</p><br></li><li><p>Respond to customer questions and feedback professionally.</p><br></li><li><p>Identify recurring customer feedback and communicate useful insights to the team.</p><br></li></ul>Reporting &amp; Analytics<ul><li><p>Track reach, engagement, follower growth, website traffic, and reservations.</p><br></li><li><p>Monitor UTM campaign performance and social-driven conversions.</p><br></li><li><p>Create regular performance reports with clear insights and recommendations.</p><br></li><li><p>Identify which content and campaigns generate the strongest business results.</p><br></li><li><p>Use analytics to guide future content and marketing decisions.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years of experience</strong> in social media, digital marketing, or content marketing.</p><br></li><li><p>DTC experience is strongly preferred.</p><br></li><li><p>Food &amp; beverage, restaurant, hospitality, or consumer brand experience is a plus.</p><br></li><li><p>Proven experience growing social media accounts and engagement.</p><br></li></ul>Skills<ul><li><p>Strong understanding of social media platforms and content best practices.</p><br></li><li><p>Hands-on experience creating short-form video and Reels.</p><br></li><li><p>Strong understanding of UTM tracking and campaign attribution.</p><br></li><li><p>Experience with social media analytics and performance reporting.</p><br></li><li><p>Ability to conduct competitive research and A/B testing.</p><br></li><li><p>Strong ability to connect social media performance with measurable business outcomes.</p><br></li><li><p>Strong creative judgment and understanding of what makes social content engaging.</p><br></li><li><p>Data-driven approach to evaluating content and campaign performance.</p><br></li><li><p>Ability to identify and test new content ideas based on trends and consumer behavior.</p><br></li><li><p>Strong organizational skills for managing consistent content execution.</p><br></li><li><p>Commercial mindset with an understanding of how social media contributes to business growth.</p><br></li></ul>What Success Looks Like<ul><li><p>Social channels consistently publish engaging, high-quality content.</p><br></li><li><p>Follower growth, reach, and engagement increase over time.</p><br></li><li><p>Content generates measurable traffic and reservations.</p><br></li><li><p>UTM tracking provides clear visibility into social-driven reservations.</p><br></li><li><p>Competitive research and trend analysis consistently generate new opportunities.</p><br></li><li><p>A/B testing produces clear insights that improve content performance.</p><br></li><li><p>The community is active, engaged, and well managed.</p><br></li><li><p>Social media becomes a measurable contributor to the overall growth of the business.</p><br></li></ul>Opportunity<p>The <strong>Social Media Manager</strong> will have the opportunity to directly shape the social presence and growth of a consumer brand, with a clear connection between content, community, reservations, and revenue.</p><br><p>The role provides meaningful ownership for someone who enjoys creating content, understanding consumer behavior, testing ideas, and using data to drive growth.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Reservations Agent</p><p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Consistently offer exceptional, friendly and engaging service</li><li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li><li>Recommend property facilities and assist guests with information and special requests</li><li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Guest focused personality is essential</li></ul>

<p>We are seeking a professional, dependable, and customer-oriented Night Shift Receptionist to manage front desk operations during overnight hours. The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, responding to guest inquiries and concerns, managing reservation-related tasks, and ensuring a smooth guest experience throughout the night.</p><p></p><h2>Key Responsibilities</h2><h3>Guest Services</h3><ul><li><p>Welcome guests and visitors in a warm and professional manner.</p></li><li><p>Handle late-night check-ins and early-morning check-outs efficiently.</p></li><li><p>Assist guests with inquiries, requests, and information about the property and local area.</p></li><li><p>Address guest concerns and resolve issues promptly and professionally.</p></li><li><p>Ensure a high level of guest satisfaction at all times.</p></li></ul><h3>Reservations &amp; Front Desk Operations</h3><ul><li><p>Manage reservation inquiries received by phone, email, and online booking channels.</p></li><li><p>Update and maintain accurate guest and reservation records.</p></li><li><p>Monitor upcoming arrivals, departures, and room availability.</p></li><li><p>Process payments and maintain proper documentation when required.</p></li><li><p>Answer incoming calls and direct inquiries appropriately.</p></li></ul><h3>Reporting &amp; Communication</h3><ul><li><p>Maintain accurate shift logs and records of guest interactions.</p></li><li><p>Report incidents, guest feedback, and operational concerns to management.</p></li><li><p>Prepare handover notes to ensure smooth communication between shifts.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h2>Qualifications</h2><ul><li><p>Previous experience in reception, hospitality, customer service, or a related field is preferred.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong customer service orientation and problem-solving abilities.</p></li><li><p>Proficiency in Microsoft Office and the ability to learn property management systems.</p></li><li><p>Ability to work independently and responsibly during overnight hours.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Good command of English; additional languages are an advantage.</p></li></ul><h2>Key Competencies</h2><ul><li><p>Customer service excellence</p></li><li><p>Strong communication skills</p></li><li><p>Attention to detail</p></li><li><p>Reliability and accountability</p></li><li><p>Problem-solving ability</p></li><li><p>Professionalism and discretion</p></li><li><p>Ability to remain calm under pressure</p></li></ul><h2>Working Hours</h2><ul><li><p>6:00 pm - 12:00 am</p></li></ul><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <ul> <li>Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.</li> <li>Manage guest reservations, ensuring that all seating arrangements align with the restaurant’s flow and capacity.</li> <li>Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.</li> <li>Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.</li> <li>Coordinate reservations using the restaurant’s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.</li> <li>Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.</li> <li>Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.</li> <li>Proactively check with guests to confirm they are satisfied with their seating and dining experience.</li> <li>Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.</li> <li>Stay informed about the restaurant’s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.</li> <li>Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.</li> <li>Maintain the flow of seating arrangements, balancing the restaurant’s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.</li> <li>Monitor the dining area to ensure tables are cleared and reset promptly for new guests.</li> <li>Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.</li> <li>Keep the front entrance and lobby area clean, organized, and inviting.</li> <li>Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience / certificates / education</h4> <ul> <li>Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.</li> <li>Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.</li> <li>Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.</li> <li>Basic knowledge of the restaurant’s menu and offerings, with the ability to assist guests with menu questions.</li> <li>Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.</li> <li>Professional appearance and demeanour, in line with the restaurant’s standards.</li> <li>Proficiency in reservation software or willingness to learn.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

Job Description <div> <p>Reservations Agent<br> You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br> What is in it for you:<br> In 3-4 bullet points, showcase the benefits and perks of working at the property<br> Employee benefit card offering discounted rates in Accor worldwide<br> Learning programs through our Academies<br> Opportunity to develop your talent and grow within your property and across the world!<br> Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br> What you will be doing:<br> Consistently offer exceptional, friendly and engaging service<br> Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br> Recommend property facilities and assist guests with information and special requests<br> Book room reservation requests, enter rooming lists, and update accurate information in the system</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Your experience and skills include:<br> Guest focused personality is essential</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary This is a full-time, on-site role based in Egypt for an Inbound Senior Tour Operator. Principal Responsibilities and Duties The responsibilities include designing tailor-made itineraries. Managing and organizing guided tours. Handling travel and tourism logistics. Providing exceptional customer service, managing reservations, and supporting sales efforts. The role also involves coordinating with clients and stakeholders to deliver outstanding experiences while ensuring the smooth operation of all travel arrangements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Expertise in Egypt as a Destination</li><li>Strong skills in Reservations and Customer Service to manage client satisfaction</li><li>Experience in Sales strategies within the travel and tourism industry</li><li>Excellent organizational and communication abilities</li><li>Proficiency in using reservation and travel management systems</li><li>Ability to work in a fast-paced environment and manage multiple tasks effectively</li><li>Fluency in French; additional languages are an advantage</li><li>Relevant academic background in Tourism, Hospitality, or related field is preferred</li><li>3+ years of work experience with Itineraries</li><li>5+ years of work experience with Customer Service</li></ul><p></p></section>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reservations manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.</li> <li>Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets.</li> <li>Collaborate with sales and events: Work with sales and events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue.</li> <li>Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion.</li> <li>Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making.</li> <li>Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reservations manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Oversee daily reservations operations:</strong> Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.</li> <li><strong>Maximize occupancy and revenue:</strong> Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets.</li> <li><strong>Collaborate with sales and events:</strong> Work with sales and events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue.</li> <li><strong>Manage third-party channels:</strong> Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion.</li> <li><strong>Generate reports and forecasts:</strong> Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making.</li> <li><strong>Inspire and develop the team:</strong> Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

<p>Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Consistently offer exceptional, friendly and engaging service</li><li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li><li>Recommend property facilities and assist guests with information and special requests</li><li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li></ul><p>Your experience and skills include:</p><ul><li>Guest focused personality is essential</li><li>Additional Information experience is an asset</li><li>Prior experience working with Opera or a related system</li><li>Previous experience in the hotel/hospitality industry is preferred</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system</p><p><strong>Desired Candidate Profile</strong></p><p>Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels. Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>