وظائف إدارة علاقات العملاء - القاهرة مصر

Required for a home furniture company specializing in (Kitchens & Dressing Rooms).<br>An exceptional leader is needed for the position of: "Engineer / Design and Sales Department Manager". At our company, we do not view sales as merely contracts and numbers; rather, we see them as (integrated consulting engineering that begins with measurement and ends with deal closure). You are not a traditional sales manager, but rather a **leader engineer and commercial manager simultaneously**. Your role is to lead the entire engineering-sales system, starting from the accuracy of taking measurements, through the quality of 2D and 3D designs, and up to convincing the client and closing major deals yourself, while ensuring perfect integration with the operations department to execute everything promised by your team.<br>**Key Responsibilities:**1. Leadership and Supervision of Engineering Teams:- Supervising (Measurement Teams), setting standards for measurement accuracy, and reviewing/approving their reports (including electrical, plumbing, and structural measurements) before starting design to ensure the engineering foundation is 100% sound.- Supervising (Team Leaders), monitoring the distribution of files to them based on complexity, and reviewing the quality of executive drawings to ensure they match measurements and client needs.- Supervising the (3D Rendering Team) and setting strict quality standards for presentations to ensure each one reflects the company's identity and makes a difference in convincing the client.2. Sales Management and Closing Major Deals:- Overseeing team leaders' performance in closing sales, training them on negotiation techniques and managing client objections, and converting engineering proposals into signed contracts.- Direct personal intervention in major and complex deals (VIP cases, massive projects, and unconventional designs), where you act as the "technical and administrative weight" that resolves client doubt, turns hesitation into complete confidence, and successfully closes the deal.3. Strategic Integration with Operations, Finance, and Logistics Systems:As the central link between the client and the company, your responsibility extends to ensuring every deal is not only satisfactory to the client but also financially profitable, operationally executable, and logistically feasible, through:A- Operations: Formally handing over project files to the Operations Manager upon contracting, holding weekly coordination meetings to match sales plans with production and installation schedules, and resolving any conflicts between client desires and operational capabilities before sales.B- Finance: Participating in approving the final pricing structure for major deals, analyzing profit margins, and managing exceptional discount authorities while committing to full documentation to ensure the company's financial targets are met.C- Logistics: Prior coordination for material availability before approving unconventional designs and providing suitable alternatives to clients in case of unavailability, while clarifying price and date differences to avoid surprises that affect client trust or delivery schedules.**Qualifications and Experience Required:**- **Educational Qualification:** Bachelor's degree (Architecture, Interior Design, or Fine Arts).- **Practical Experience:** - Minimum **17-20 years** of experience in the field of kitchen, dressing room, or furniture design. - Minimum **7-10 years** in a supervisory or managerial position that includes overseeing technical and engineering teams.- **Technical and Administrative Skills:** - Full proficiency in design software and the ability to review drawings and detect technical errors with extreme precision. - Deep understanding of manufacturing processes (carpentry, painting, and assembly) and installation of kitchens and dressing rooms to ensure designs are field-executable. - Exceptional leadership skills (managing multi-disciplinary teams, motivation, task delegation, conflict resolution). - High-level negotiation and persuasion skills with the ability to communicate with high-profile clients in a language that combines engineering professionalism with marketing simplicity.- **Leadership Personality:** Possesses a strong presence, the ability to make decisions under pressure, and a strategic vision for developing the department's business and increasing profits.**Working Hours:**From 9 AM to 5 PM, with the weekend being Friday and Saturday.(Attractive base salary + commissions and incentives on deal completion). Location: Giza Governorate - Abu Rawash area - behind Smart Village. If interested, please send your CV and write "Design and Sales Department Manager" on WhatsApp at 01100617265. • *Be part of the future of modern manufacturing with Andalusia Kitchens And Wardrobes.*<br>*We are an equal opportunity employer, and only qualified candidates will be contacted for personal interviews.*

Responsibilities: Head of Customer Accounts with at least ten years of experience in the same field. Proficient in computer work and accounting software. Work location: Al-Obour City. <strong>Additional Details</strong> <ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

Key Responsibilities Project Management Lead end-to-end CRM project delivery, from planning and requirements gathering to implementation and deployment. Define project scope, timelines, and deliverables. Ensure projects are delivered on time, within scope, and within budget. Stakeholder Management Collaborate with business stakeholders to understand CRM requirements and translate them into actionable project plans. Facilitate communication between business teams, developers, and leadership. CRM Implementation Coordinate CRM system implementation, configuration, and enhancements. Ensure smooth integration with other enterprise systems such as core banking platforms and customer service tools. Process Improvement Identify opportunities to improve CRM processes and workflows. Support the adoption of CRM best practices across teams. Monitoring & Reporting Track project progress and provide regular updates to leadership. Identify and mitigate project risks and issues. Required Qualifications Experience Minimum 5+ years of experience in project management Proven experience managing CRM-related projects Project Management Skills Strong experience managing cross-functional technical projects Experience working with Agile, Scrum, or hybrid methodologies Technical Understanding Understanding of CRM systems such as **Microsoft Dynamics 365 or similar platforms Experience coordinating technical teams and system integrations Professional Skills Strong stakeholder management skills Excellent communication and leadership abilities Strong analytical and problem-solving skills Preferred Qualifications Experience working in digital banking, fintech, or financial services Experience managing CRM implementations or digital transformation projects Certifications such as PMP, PRINCE2, or Agile certifications Familiarity with CRM integrations and customer lifecycle management