وظائف نظم معلومات جغرافية في مصر

<p>URGENT HIRING ( • Available for immediate start.)<br><br>&nbsp;We Are Hiring – IT Specialist<br><br>&nbsp;Immediately hiring<br><br>&nbsp;Responsibilities &amp; Requirements:<br><br>&nbsp;Proven experience in hardware and software maintenance.<br><br>&nbsp;Strong background in purchasing and configuring IT equipment.<br><br>&nbsp;Hands-on experience with networks, CCTV, PABX, and GPS systems.<br><br>&nbsp;Experience in developing and maintaining websites &amp; emails.<br><br><br>• Available for immediate start.<br><br><br>Working Hours:<br><br>&nbsp;Saturday to Thursday: 8 AM – 5 PM<br><br>&nbsp;Friday is off.<br><br>Location: Maadi – candidates living nearby are preferred.</p>

<p style=\"text-align:left\"><b>Job Location</b></p>Cairo<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><p>Do you want to be part of one of the most advanced global IT organizations in the world? We redefine the way business is done through technology and innovation! Do you have passion for technology and dream to learn and grow continuously?</p><p></p><p>IT at Procter & Gamble is where business, innovation and technology integrate to build an ambitious advantage for us. Our professionals are diverse leaders who apply deep IT understanding to deliver business models and capabilities. Whether your role is to craft an IT innovation strategy, protect our critical information systems and assets, or lead a strategic supplier, you will increase your technical mastery. Your passion for the industry will be nurtured by our culture of continued learning and growth. Your internship in IT builds change leadership and influence skills, breadth of experience across multiple businesses, and depth of expertise in one of our three IT areas: Application& Integration and Data & Analytics.</p><p></p><p>IT is a key business enabler that encompasses technology tools, strategic development, teamwork and decision-making. Our role goes beyond traditional "hardware and software"-- we provide distinctive value by connecting business needs and information technology possibilities. We challenge ourselves to apply new technologies and software to transform the way we drive business value. This includes:</p><p>Using disruptive technology and analytics to help win with consumers and shoppers Governing systems and making sure that we are cyber-prepared Delivering outstanding IT infrastructure and applications</p><p>We are looking for interns in the following IT areas:</p><ul><li>Application & Integration – The largest IT area focuses on Strategy, development, implementation, maintenance and business applications. Roles include: Application Manager, IT Operations Manager, Solution Manager and Project Manager.</li><li>Data & Analytics -Strategy of data and breaking it down into impactful results. Roles include: Data and Insights, Marketing Technology and Product Management, Data and Analytics</li></ul><p></p><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><p>We look for leaders with strong academic results who are graduating <b>June 2027 & December 2027</b> with a BS in MIS, Computer Science, Industrial or Computer/Systems Engineering, Information Security, Analytics, (or like degrees).</p><br /><p><b>Skill requirements: Advanced knowledge in SQL, Paythom, Power BI, AI Prompt Engenering and Microsoft AI Studio. </b></p><ul><li>Proven use of technology to add business value</li><li>Adept at using Analytics technologies and tools for solving ad hoc business problems, innovating on potential future solutions, and working with technology to translate your innovations into robust, scaled, analytic solutions and significant insights</li><li>Excellent written and verbal communication skills to influence others to take action</li><li>Leadership in extra-curricular activities</li><li>Possess strong thinking/problem-solving skills which can be applied to business processes with a "can-do" attitude</li><li>Proven capability to handle multiple priorities</li></ul><br /><p><b>About us</b></p><p>We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit <a target=\"_blank\" href=\"http://www.pg.com/\">http://www.pg.com</a> to know more.</p><br /><p>Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.</p><p>We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.</p><br /><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000159941<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Internships

<p data-path-to-node="5"><strong data-path-to-node="6" data-index-in-node="0">Role Purpose:</strong> </p><p data-path-to-node="6">The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.</p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0"><br></strong></p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="8"><li><p data-path-to-node="8,0,0">Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</p></li><li><p data-path-to-node="8,1,0">Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</p></li><li><p data-path-to-node="8,2,0">Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</p></li><li><p data-path-to-node="8,3,0">Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</p></li><li><p data-path-to-node="8,4,0">Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</p></li><li><p data-path-to-node="8,5,0">Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</p></li><li><p data-path-to-node="8,6,0">Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</p></li><li><p data-path-to-node="8,7,0">Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</p></li><li><p data-path-to-node="8,8,0">Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</p></li><li><p data-path-to-node="8,9,0">Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.</p></li></ul><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0"><br></strong></p><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</p></li><li><p data-path-to-node="10,1,0">Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</p></li><li><p data-path-to-node="10,2,0">Valid Cisco Certified Network Associate (CCNA) certification is required.</p></li><li><p data-path-to-node="10,3,0">ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</p></li><li><p data-path-to-node="10,4,0">Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</p></li><li><p data-path-to-node="10,5,0">Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</p></li><li><p data-path-to-node="10,6,0">Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</p></li><li><p data-path-to-node="10,7,0">Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</p></li><li><p data-path-to-node="10,8,0">Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</p></li><li><p data-path-to-node="10,9,0">Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.</p></li></ul><p data-path-to-node="11"><br></p><p data-path-to-node="11"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="12">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="12">✨ We ???????????????? </p><p data-path-to-node="12">✨ We ???????????????? ????????????????????????????????<br></p>

<p>As a Technical I, IT Operations specialist, you will help keep our IT environment running smoothly, securely, and efficiently across the network. Reporting to the IT Operations Manager, you will play a key role in system compliance, troubleshooting, service management, and day-to-day operational support while delivering a dependable experience for both internal and external clients. Responsibilities Mount, install, and maintain switches and peripheral equipment in IDFs. Perform hardware and software upgrades, ensuring antivirus definitions and system patches remain current. Resolve break/fix issues for internal and external clients with a strong focus on timely service delivery. Prepare and maintain accurate reports and records for hardware and software inventory. Conduct safety and routine maintenance checks on IT equipment. Clear trouble tickets and work orders promptly, with approximately 60% 70% of time focused on these activities. Support service management functions, including incident and problem management. Ensure compliance with SLA/SLO requirements while maintaining efficient and reliable IT operations. Support global projects, automation efforts, and site transition activities. Respond to high-severity issues with urgency, strong troubleshooting discipline, and compliance awareness. Maintain detailed operational records, playbooks, asset inventory, and ticket resolution documentation. Help drive high IT VOC scores by delivering reliable support in a 24/7 shift-based environment. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ year of call center experience.</li><li>Fluent in English.</li><li>Strong IT service management and troubleshooting capabilities.</li><li>Excellent client coordination and project management skills.</li><li>Ability to work in compliance with ITIL and ISO standards.</li><li>Flexibility to work rotating and night shifts in a 24/7 environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field is desirable.</li><li>CCNA, MCSA, SCCM, and BigFix certifications are preferred.</li></ul>

Requirements·         Bachelor’s degree in Communication, Electronics, Electrical Engineering, or related field.·         More than 2 years of experience in Low Current / ELV projects.·         Good technical knowledge of CCTV & VMS, Access Control, Networking, Intercom, and Audio Visual Systems.·         Good knowledge of AutoCAD.·         Ability to read technical drawings, BOQs, and project specifications.·         Good understanding of installation methods and site execution.·         Good troubleshooting and problem-solving skills.·         Ability to manage technicians and coordinate site activities.·         Good reporting and documentation skills.·         Good communication and teamwork skills.·         Good time management and ability to manage site priorities.Preferred Technical Experience·         PTZ Systems·         ANPR·         VMS Configuration·         NVR Configuration·         Server and Storage Basics·         Fiber Networks·         Public Address·         Testing and Commissioning·         System Integration·         Large-scale CCTV and Security Projects<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: مسائية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

Establishes and maintains company-wide security audit frameworks, data loss prevention governance, and compliance standards. Architectures continuous compliance audit frameworks and automated verification standards across all operational departments. Oversees multi-departmental compliance evaluations, assessing system security risks and governance alignment prior to major releases. Drives cross-functional initiatives to resolve systematic compliance gaps and structural data-handling risks. Defines high-level security compliance indicators and reports on enterprise risk exposure to executive leadership. <br><br><br>Requirements<br><br>Bachelor's degree in Computer Science, Computer Engineering, or a related field8-11 years of experience in security assurance and auditing Strong analytical and problem-solving skills with high attention to detail

<p><h4>Position summary</h4> <p>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train and instruct users in proper use and security of all systems. Troubleshoot, repair, and resolve technical problems and issues related to computer hardware, software, LAN and WAN, and internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors or technicians. Analyze, recommend, and implement process improvements. Consult with others to assess, analyze, and resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment and systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for the entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.</p> <p>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</p> <p>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and Point of Sale (POS) systems. Move up and down stairs and ramps. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> Technical, trade, or vocational school degree.</li> <li><strong>Related work experience:</strong> At least 2 years of related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

About the Role:Reporting to the Head of IT, the Manager IT Projects and Applications is responsible for building and leading the IT delivery function of a greenfield high-speed railway organization in Egypt, overseeing the full lifecycle of enterprise applications from initial project delivery through to steady state operations and continuous improvement. This role starts with a strong project focus as the organization builds out its application landscape and evolves into owning a mature application portfolio as systems go live. You are successful when projects are delivered on time and within scope, live applications are stable and continuously improving, service providers are held to their commitments, and your team grows in capability and ownership over time. As the senior IT representative for application delivery and portfolio management, you are the face of the organization to its application service providers.<br>Key Responsibilities:Build and lead the IT Projects and Applications function, establishing delivery processes, governance standards, and team structures that scale with the organization. Own the application portfolio across the full lifecycle, from requirements and delivery through to live operations, ensuring systems remain fit for purpose as the organization grows. Lead the delivery of major IT projects, providing senior oversight on planning, risk management, scope control, and stakeholder alignment across complex multi-vendor programs. Define and own the release management framework for application changes, ensuring new functionality and system updates are introduced in a controlled and well-governed manner. Serve as the primary relationship owner with application service providers, representing the organization in commercial reviews, escalations, and strategic discussions while the team manages day-to-day delivery. Own financial oversight of the application portfolio including budget tracking, forecasting, and reporting, ensuring spend is transparent and aligned to business priorities. Ensure application governance practices are upheld across the portfolio including change control, audit readiness, data integrity, and compliance with organizational standards. Develop and grow a team of project managers and application specialists, creating clarity around roles, priorities, and individual development paths. Work closely with business stakeholders to translate operational needs into a prioritized application roadmap, balancing short-term delivery pressure with long-term platform health. Report on portfolio performance, delivery progress, and application health to the Head of IT and senior business stakeholders, providing a clear and current picture at all times.<br>Qualifications:Bachelor's degree in IT, Computer Science, or a related field; a master's degree or equivalent experience is a plus.7–10 years of experience in IT project delivery or application management, with a track record of leading complex multi-vendor programs and managing live application portfolios. Proven ability to build and structure an IT delivery function in a scaling or greenfield environment. Strong experience managing enterprise applications such as ERP, EAM, HRIS, or similar Saa S and cloud-hosted systems across their full lifecycle. Hands-on experience with test management in Saa S environments, including UAT coordination, defect management, acceptance criteria definition, and go-live readiness assessment Comfortable owning vendor relationships at a strategic level, including commercial reviews, escalations, financial reporting, and forecasting. Solid understanding of release and change management principles, with practical experience governing application changes in an enterprise environment. A natural leader who creates clarity, delegates effectively, and invests in the growth of those around them. Financially literate, with experience tracking budgets, managing forecasts, and reporting spend against plan. Relevant certifications are a plus, particularly PMP, PRINCE2, ITIL 4 Managing Professional, or COBIT 2019. Arabic required; strong professional English essential.<br>This role is for someone who wants to own something end to end — from the first project kickoff to a mature and well-run application portfolio that the whole organization depends on. The scope here grows with the organization.

<p>&nbsp;BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty. WFP Technology Division (TEC) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations. Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Based in WFP s MENAEERO Regional Office in Cairo, the job holder will support business teams in improving productivity through process automation and technical assistance for IT solution development, testing, implementation, maintenance and user training. The role will also support the design, adoption and sustainability of low-code/no-code solutions using Microsoft 365 and Power Platform, contributing to automation, Digital Do-It-Yourself initiatives, user support and training across the Regional Bureau and Country Offices. ACCOUNTABILITIES/RESPONSIBILITIES: Support the development, maintenance and enhancement of solutions using Microsoft 365 and Power Platform technologies, including Power Apps, Power Automate, SharePoint Online, Microsoft Forms and Power BI. Engage with business units and Country Offices to identify opportunities for process improvement, digitization and automation, and translate business requirements into practical digital solutions. Assist in solution design, configuration, testing, troubleshooting and user acceptance activities to ensure developed solutions are reliable, fit-for-purpose and aligned with WFP standards. Maintain technical documentation, user guides, FAQs, solution registers and knowledge articles to support sustainability and handover of developed solutions. Prepare and deliver user training, coaching and awareness sessions to strengthen effective use of Microsoft 365 and Power Platform tools. Provide user support and issue triage for MS Power Platform solutions and Microsoft-based digital tools, escalating complex issues where required. Support development of dashboards, reports and analytical products to monitor business processes, solution adoption and operational performance. Other tasks as required. OTHER POST REQUIREMENTS Required Experience using Microsoft 365 tools, including SharePoint Online, Teams, Forms, Excel and related collaboration services. Experience developing or supporting low-code/no-code solutions using Power Apps, Power Automate and Power BI. Experience using Cloud platforms such as, AWS, Azure, Google cloud. Experience using DB management systems Such as PostgreSQL, MySQL, Microsoft SQL Server. Experience delivering user support, training, documentation and knowledge-sharing materials for digital tools. Strong analytical, problem-solving, customer-service and communication skills, with ability to explain technical concepts to non-technical audiences. Strong Knowledge of API development and system integration. Desirable Experience with Dataverse, Power Pages, Power Platform administration or solution lifecycle management. Experience supporting digital transformation, change management, adoption monitoring or technology enablement initiatives. Experience developing dashboards, adoption reports and performance monitoring products using BI tools such as Power BI or Tableau. Knowledge of Microsoft Copilot Studio and experience creating Copilot agents, virtual assistants or AI-enabled workflows is a plus. Understanding of Generative AI use cases, prompt design and responsible AI principles is an asset. Microsoft Power Platform, Microsoft 365 or Copilot-related certifications are an asset. Familiarity with Agile ways of working and basic project coordination practices. QUALIFICATIONS &amp; EXPERIENCE REQUIRED: Minimum Qualifications and Experience Education: University degree in Computer Science, Computer Engineering, Information Systems, Business Information Systems, Information Technology, Data Analytics, or another relevant field. Minimum of 3 years of relevant professional experience in information technology, digital solutions, business applications, process automation or related areas. Experience designing, developing and supporting low-code/no-code business solutions using Microsoft 365 and Microsoft Power Platform is required. Experience with SharePoint Online, Power Apps, Power Automate, Power BI and Microsoft Forms is required. Experience supporting implementation and adoption of business applications across multiple stakeholders or user groups.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Required Experience using Microsoft 365 tools, including SharePoint Online, Teams, Forms, Excel and related collaboration services.</p><p>Experience developing or supporting low-code/no-code solutions using Power Apps, Power Automate and Power BI.</p><p>Experience using Cloud platforms such as, AWS, Azure, Google cloud.</p><p>Experience using DB management systems Such as PostgreSQL, MySQL, Microsoft SQL Server.</p><p>Experience delivering user support, training, documentation and knowledge-sharing materials for digital tools.</p><p>Strong analytical, problem-solving, customer-service and communication skills, with ability to explain technical concepts to non-technical audiences.</p><p>Strong Knowledge of API development and system integration.</p><p>Desirable Experience with Dataverse, Power Pages, Power Platform administration or solution lifecycle management.</p><p>Experience supporting digital transformation, change management, adoption monitoring or technology enablement initiatives.</p><p>Experience developing dashboards, adoption reports and performance monitoring products using BI tools such as Power BI or Tableau.</p><p>Knowledge of Microsoft Copilot Studio and experience creating Copilot agents, virtual assistants or AI-enabled workflows is a plus.</p><p>Understanding of Generative AI use cases, prompt design and responsible AI principles is an asset.</p><p>Microsoft Power Platform, Microsoft 365 or Copilot-related certifications are an asset.</p><p>Familiarity with Agile ways of working and basic project coordination practices.</p><p>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</p><p>Minimum Qualifications and Experience</p><p>Education: University degree in Computer Science, Computer Engineering, Information Systems, Business Information Systems, Information Technology, Data Analytics, or another relevant field.</p><p>Minimum of 3 years of relevant professional experience in information technology, digital solutions, business applications, process automation or related areas.</p><p>Experience designing, developing and supporting low-code/no-code business solutions using Microsoft 365 and Microsoft Power Platform is required.</p><p>Experience with SharePoint Online, Power Apps, Power Automate, Power BI and Microsoft Forms is required.</p><p>Experience supporting implementation and adoption of business applications across multiple stakeholders or user groups.</p><p>Experience providing user support, troubleshooting, training and clear documentation for digital tools.</p><p>Experience with Copilot Studio, AI-enabled business automation, virtual assistants or Copilot agents is a strong asset.</p><p>Strong communication skills and ability to articulate technical concepts to non-technical audiences.</p><p>Skills and Competencies: Excellent oral and written skills; excellent drafting, formulation, reporting skills. Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. Self-motivated, ability to work on MVPs in an agile environment; ability to work with tight deadlines.</p><p>Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station s language, if different (Arabic and English).</p>

<p>We’re Hiring: Senior Sales Account Manager </p><p>CompuRoots is looking for an experienced Enterprise Senior Sales Account Manager to drive revenue growth, expand key accounts, and deliver tailored IT solutions.</p><p><br></p><p>Key Responsibilities: </p><p>Manage and grow strategic client accounts.</p><p>Identify new business opportunities and achieve sales targets.</p><p>Lead the full sales cycle, from proposals to negotiations and closing.</p><p>Build strong relationships with key decision-makers and C-level executives.</p><p>Collaborate with internal teams to deliver effective IT solutions.</p><p><br></p><ul><li>Requirements:</li></ul><p>Bachelor’s degree in IT Management, Engineering, Business Administration, or a related field.</p><p>5–8 years of experience in sales or account management within the IT industry.</p><p>System Integrator experience is highly preferred.</p><p>Strong knowledge of IT infrastructure, cybersecurity, network and enterprise solutions.</p><p>Excellent consultative selling, negotiation, and communication skills.</p>

<p>Are you a visionary IT leader ready to shape the technological landscape of a thriving organization? We are seeking an exceptional <strong>IT Manager</strong> to join our dynamic team in <strong>Cairo, Egypt</strong>. This is a thrilling <strong>on-site</strong> opportunity for a seasoned professional to drive innovation, ensure operational excellence, and lead a talented IT department.</p><p><strong>Overview:</strong> As our IT Manager, you will be the cornerstone of our technology operations, responsible for overseeing all aspects of our information technology infrastructure and services. You will strategize, implement, and manage cutting-edge solutions that empower our business and ensure seamless, secure, and efficient operations. This role is perfect for a proactive problem-solver with a passion for technology and leadership.</p><ul><li><strong>Key Responsibilities:</strong><ul><li><strong>Lead and mentor</strong> a dedicated team of IT professionals, fostering an environment of growth and continuous improvement.</li><li><strong>Oversee the design, implementation, and maintenance</strong> of all IT systems, networks, and infrastructure.</li><li><strong>Develop and enforce IT policies and procedures</strong> to ensure data security, system integrity, and compliance.</li><li><strong>Manage IT projects</strong> from conception to completion, ensuring timely delivery and adherence to budget.</li><li><strong>Evaluate and recommend</strong> new technologies, tools, and methodologies to enhance efficiency and productivity.</li><li><strong>Administer vendor relationships</strong>, negotiating contracts and managing service level agreements.</li><li><strong>Provide strategic input</strong> on technology direction, aligning IT initiatives with overall business objectives.</li><li><strong>Ensure robust cybersecurity measures</strong> are in place and constantly updated to protect company assets.</li></ul></li><li><strong>Skills & Technologies:</strong> You will leverage a comprehensive understanding of <strong>Computer Engineering</strong>, <strong>Information Technology (IT)</strong>, and <strong>Computer Science</strong> principles. Expertise in <strong>IT Infrastructure Management</strong>, <strong>Network Administration</strong>, <strong>Cybersecurity</strong>, <strong>Project Management</strong>, and <strong>Team Leadership</strong> is crucial. Familiarity with <strong>Cloud Technologies</strong>, <strong>Data Management</strong>, and <strong>Business Continuity Planning</strong> will be highly valued.</li><li><strong>Growth Opportunities:</strong> This role offers significant potential for professional development and career advancement. You will have the chance to spearhead transformative projects, learn emerging technologies, and expand your leadership capabilities within a supportive and forward-thinking environment. Your contributions will directly influence the company's technological roadmap.</li><li><strong>Team & Culture:</strong> Join a collaborative and innovative team where your ideas are valued, and your expertise is celebrated. We believe in empowering our employees and fostering a culture of mutual respect, continuous learning, and shared success.</li><li><strong>Impact:</strong> Your leadership will be pivotal in maintaining our operational stability, enhancing our technological capabilities, and driving the digital transformation of our business. You will directly contribute to our strategic goals and ensure our technology infrastructure is resilient, scalable, and future-proof.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Exceptional Qualifications:</strong><ul><li>A solid academic foundation in <strong>Computer Engineering</strong>, <strong>Information Technology (IT)</strong>, or <strong>Computer Science</strong>.</li><li>A minimum of <strong>5-10 years of progressive experience</strong> in IT, with a significant portion in a leadership or managerial capacity.</li><li>Proven expertise in <strong>IT Infrastructure Management</strong>, <strong>Network Administration</strong>, and robust <strong>Cybersecurity</strong> practices.</li><li>Demonstrated success in <strong>Project Management</strong>, delivering complex IT initiatives on time and within scope.</li><li>Strong capabilities in <strong>Team Leadership</strong>, inspiring and developing high-performing IT teams.</li><li>Experience with <strong>Vendor Management</strong> and <strong>Budget Management</strong> for IT operations.</li><li>Strategic thinking with the ability to contribute to <strong>Strategic Planning</strong> and align IT with business goals.</li><li>Proficiency in modern technologies, including various <strong>Cloud Technologies</strong> and best practices in <strong>Data Management</strong> and <strong>Business Continuity Planning</strong>.</li><li>A proactive approach to <strong>Technical Support</strong> and problem-solving, ensuring minimal disruption to operations.</li><li>Excellent communication and interpersonal skills, capable of engaging with all levels of an organization.</li></ul></li><li><strong>Career Level Expectations:</strong> This is a <strong>Manager-level</strong> position requiring a leader who is ready to take ownership, drive change, and inspire excellence within their team and across the organization.</li></ul>

KEY ACCOUNTABILITIESMonitor infrastructure Storage and Backup systems using standard monitoring tools to maintain the uptime/stability of Storage and Backup systems Provide technical support and higher-level support for service desk and desktop support teams to meet SLA signed with Business departments. Work closely with the infrastructure teams to deploy new services and troubleshoot bugs and issues. Participate in defining Infrastructure systems needs and capacity planning for storage and backup systems. Maintain availability and troubleshoot Bank production environment, under many situations this job requires handling multitasks at the same time considering the quality and quantity of deliverables. Supporting technology implementation and selection decisions, self-learning is required most of time due to training cost and limited budget.<br>Minimum Qualifications IT Bachelor Degree or equivalent qualification or experience. Admin: 0-2 years Backup & storage system administration experience Senior Admin: 2-5 years Backup & storage system administration experience<br> Job Specific Skills for Storage and Backup Admin:Detailed knowledge of Backup methods and media types. Deep Knowledge of recent version of Net Backup or similar enterprise backup system. Perform daily monitoring and management of the backup solution; monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action Configure backup policy for new backup clients Performing standard and test restores of requested files, folders, databases, and virtual machines Understanding of SAN concepts (LUNS, hard and soft zoning, HBAs, WWNs) Monitor SAN storage (VMAX, Power Store, Recover Point, VPLEX, SAN Switches) Performing SAN storage tasks like create and musk new volumes. Experience of working with equipment and services based in remote lights out Data Centres

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Information Security &amp; Risk Manager1.<br> Job Details Position Title: Information Security &amp; Risk Manager Department: Technology Services / IT Reports To: Information Security / CTO Employment Type: Permanent Location: Maadi, Degla – On-site Grade: As per organizational structure Direct Reports: As per approved organizational structure 2.<br> Job Purpose The Information Security &amp; Risk Manager is responsible for leading the organization’s Information Security and Cyber Risk function.<br> The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.<br> The role provides strategic and operational leadership across Information Security Governance, Risk &amp; Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness .<br> 3. Key Accountabilities &amp; Deliverables The role will be accountable for the development, implementation, and continuous improvement of: Information Security Strategy and Cybersecurity Roadmap Information Security policies, standards, procedures, and guidelines Information Security Management System (ISMS) Enterprise IT and Cybersecurity Risk Register Information Security Risk Assessment Reports Risk Treatment and Remediation Plans Security Compliance Reports, including ISO 27001 and applicable regulatory requirements Cybersecurity Control Framework and Control Effectiveness Reports Vulnerability Assessment and Penetration Testing (VAPT) Reports Cybersecurity Incident Reports and Root Cause Analysis (RCA) Security Monitoring and Threat Dashboards Cybersecurity KPI and KRI Dashboards Identity and Access Management (IAM) Policies, Models, and Access Matrices Data Classification and Data Protection Framework Internal and External Audit Reports and Evidence Repository Audit Findings and Remediation Tracking Business Continuity and Disaster Recovery (BCP/DR) Security Alignment Security Awareness and Training Programs and Reports Regulatory Assessments, submissions, and compliance evidence 4.<br> Key ResponsibilitiesA.<br> Information Security Strategy &amp; Governance Define, develop, and execute the organization’s Information Security Strategy and cybersecurity roadmap.<br> Own and continuously improve the Information Security Management System (ISMS).<br> Develop and maintain information security policies, standards, procedures, and guidelines.<br> Establish effective cybersecurity governance frameworks aligned with business objectives.<br> Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership.<br> Establish and monitor security KPIs, KRIs, and performance metrics.<br> Ensure information security requirements are incorporated into technology initiatives, projects, and business processes.<br> B. Information Security Risk Management Lead regular information security and cybersecurity risk assessments across the organization.<br> Own and maintain the enterprise IT and cybersecurity risk register.<br> Identify, assess, prioritize, and communicate information security risks.<br> Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure.<br> Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies.<br> Translate technical cybersecurity risks into business impact and communicate them effectively to senior management.<br> Monitor the organization’s overall cyber risk profile and provide recommendations for risk reduction.<br> C. Security Operations &amp; SOC Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers.<br> Ensure effective security monitoring, threat detection, investigation, and response capabilities.<br> Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies.<br> Establish and monitor security incident management processes.<br> Review security alerts, incidents, trends, and threat intelligence.<br> Ensure appropriate escalation and response mechanisms are in place for critical security events.<br> Monitor and improve the effectiveness of security controls and operational processes.<br> D. Cybersecurity Incident Response Lead the organization’s cybersecurity incident response capability.<br> Ensure effective detection, containment, eradication, recovery, and post-incident activities.<br> Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP).<br> Conduct regular incident response exercises and simulations.<br> Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed.<br> Track corrective and preventive actions resulting from security incidents.<br> Ensure lessons learned are incorporated into security controls and processes.<br> E. Governance, Risk &amp; Compliance Lead Information Security Governance, Risk, and Compliance (GRC) activities.<br> Ensure compliance with applicable regulatory and industry requirements, including: National Cybersecurity Authority (NCA) requirements Saudi Personal Data Protection Law (PDPL) National Data Management Office (NDMO) requirements, where applicable ISO/IEC 27001 Other applicable cybersecurity and data protection regulations Coordinate internal and external security audits and assessments.<br> Manage audit evidence collection and maintain an organized security evidence repository.<br> Track audit findings, remediation plans, and closure status.<br> Prepare management and regulatory compliance reports.<br> Support regulatory assessments, reviews, and submissions as required.<br> F. Data Protection &amp; Privacy Establish and maintain data protection and information classification frameworks.<br> Ensure appropriate security controls are implemented for sensitive and personal data.<br> Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements.<br> Establish appropriate data access, handling, retention, and protection controls.<br> Support privacy and data protection risk assessments where required.<br> G. Vulnerability &amp; Security Testing Oversee vulnerability management activities across IT environments.<br> Coordinate Vulnerability Assessments and Penetration Testing (VAPT).<br> Review vulnerability and penetration testing reports.<br> Ensure security vulnerabilities are appropriately prioritized based on business risk.<br> Track remediation activities and validate closure of critical and high-risk vulnerabilities.<br> Ensure security testing is incorporated into relevant technology projects and systems.<br> H. Identity &amp; Access Management Establish and maintain IAM policies, standards, and access control frameworks.<br> Ensure appropriate access governance and segregation of duties.<br> Review privileged access and high-risk accounts.<br> Support periodic user access reviews and access recertification.<br> Ensure access controls align with business requirements and security policies.<br> I. Security Awareness &amp; Culture Develop and implement an organization-wide security awareness program.<br> Lead cybersecurity awareness campaigns and security training.<br> Implement phishing simulation and social engineering awareness programs.<br> Monitor employee security awareness performance and identify improvement areas.<br> Promote a strong cybersecurity culture across all business functions.<br> J. Business Continuity &amp; Disaster Recovery Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans.<br> Participate in BCP/DR risk assessments and exercises.<br> Ensure critical systems have appropriate security, recovery, and resilience controls.<br> Support testing and continuous improvement of security-related recovery procedures.<br> 5. Qualifications &amp; ExperienceMinimum Qualifications Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Security , or a related discipline.<br> CISSP or CISM certification – Mandatory.<br> ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.<br> NCA-related cybersecurity accreditation or certification is preferred.<br> Minimum Experience 8–10 years of professional experience in Information Security / Cybersecurity.<br> At least 3 years of experience in a cybersecurity or information security management/leadership role.<br> Proven experience managing enterprise cybersecurity programs and security teams.<br> Proven experience in GRC, risk management, security operations, and incident response.<br> Proven experience working with regulatory compliance, audits, and cybersecurity frameworks.<br> 6. Technical &amp; Professional Skills The successful candidate should demonstrate: Strong knowledge of cybersecurity frameworks, standards, and best practices.<br> Deep understanding of NCA, PDPL, NDMO, ISO 27001 , and applicable data protection requirements.<br> Strong expertise in Governance, Risk, and Compliance (GRC).<br> Experience with SOC operations and SIEM platforms such as Microsoft Sentinel, Splunk , or equivalent.<br> Strong understanding of vulnerability management and penetration testing.<br> Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP).<br> Strong understanding of IAM and access governance.<br> Knowledge of data protection, data classification, and data governance.<br> Strong understanding of secure architecture and security controls.<br> Ability to develop and monitor cybersecurity KPIs and KRIs.<br> Strong audit and regulatory assessment experience.<br> Ability to assess and communicate cybersecurity risks in terms of business impact.<br> Strong strategic thinking and high-level decision-making capability.<br> Excellent leadership and people-management skills.<br> Ability to manage cross-functional teams and stakeholders under pressure.<br> Strong communication, presentation, and reporting skills.<br> Bilingual proficiency in Arabic and English.<br> 7. Leadership Competencies Strategic Thinking Cybersecurity Leadership Risk-Based Decision Making Stakeholder Management Executive Communication Team Leadership &amp; Development Problem Solving Crisis and Incident Management Governance &amp; Accountability Continuous Improvement Business Acumen Change Management Special Requirements Ability to work effectively in a fast-paced and dynamic environment.<br> Ability to manage cybersecurity incidents and critical security situations.<br> Willingness to participate in security incident response and escalation activities when required.<br> Strong confidentiality and professional integrity.<br> Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders.<br></span> </div>

<p><h4>Position summary</h4> <p>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server systems, supporting hardware/software, user accounts, and computer/telephone rooms. Train and instruct users in proper use and security of all systems. Troubleshoot, repair, and resolve technical problems and issues related to computer hardware, software, LAN and WAN, and internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors or technicians. Analyze, recommend, and implement process improvements. Consult with others to assess, analyze, and resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment and systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for the entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.</p> <p>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.</p> <p>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and Point of Sale (POS) systems. Move up and down stairs and ramps. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: Technical, trade, or vocational school degree.</li> <li>Related work experience: At least 2 years of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION<br><br>Support the execution of Marketing Operations Systems & Tools processes across EMC, with a strong focus on article data quality, seasonal system readiness, automation, reporting, issue resolution, and process improvement.<br><br>The role helps ensure accurate and timely execution of seasonal activities across key systems and tools.<br><br>Key Responsibilities<br><br>Execute seasonal MOPS Systems & Tools activities, submissions, and readiness checks according to agreed timelines and milestones. Maintain task trackers, seasonal calendars, checklists, and process documentation. Perform regular Article Master Brand Details and Stock Master Brand checks and updates across SAP, M-3, reporting files, and other relevant systems. Run regular system reports, review the results, and coordinate required follow-up actions. Run and maintain approved automation files, macros, bots, and standardized templates. Raise and follow up on tickets with IT and system-support teams. Maintain process descriptions, user instructions, and the Systems & Tools Playbook. Collaborate with Category managers, SCM, Customer Service, Finance, Sales Excellence, IT, and other relevant teams. Support continuous process improvement and automation initiatives.<br><br>Knowledge, Skills And Abilities<br><br>Strong analytical mindset and high attention to detail. Advanced Excel skills, including formulas, pivot tables, data validation and Power Query. Understanding of macros, scripts, queries, and bot workflows would be an advantage, including the ability to define business logic, inputs, outputs, and validation rules. Ability to analyze large datasets and provide clear, actionable insights. Experience with ERP systems and BI/reporting tools, such as SAP and Power BI. Good stakeholder communication and follow-up skills. Ability to document processes clearly and maintain user-friendly instructions. At least two years of relevant experience in operations, systems, data, business analysis, marketing operations, supply chain operations, or a related field.<br><br>adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.</p><br><br>Job Description<br><p><strong>Role Overview</strong></p><br><p>We are seeking a skilled IT professional with combined expertise in application development and IT support. The role focuses on designing and delivering digital solutions within the Microsoft ecosystem while ensuring reliable technical support across multiple company sites.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>1. Business Applications &amp; Digital Solutions</strong></p><br><ul><li>Develop and maintain applications using Microsoft Power Platform.</li><li>Translate business needs into scalable, efficient digital solutions.</li><li>Introduce AI-driven and automated improvements to optimize processes.</li><li>Build mobile-friendly apps and integrate them with ERP, databases, or APIs as required.</li></ul><p><strong>2. Data &amp; Reporting</strong></p><br><ul><li>Create and manage Power BI dashboards and reports.</li><li>Ensure high data quality and collaborate with stakeholders on KPIs.</li></ul><p><strong>3. IT Support</strong></p><br><ul><li>Provide Level 1 &amp; 2 support for end users.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage help desk tickets within SLA targets.</li><li>Support the Microsoft 365 environment.</li></ul><p><strong>4. Onsite Support</strong></p><br><ul><li>Deliver IT support across various company plants.</li><li>Ensure consistent IT infrastructure performance.</li><li>Coordinate with central IT teams and vendors when necessary.</li></ul><p><strong>5. Systems Administration</strong></p><br><ul><li>Support account administration in Active Directory / Azure AD.</li><li>Assist with system updates, deployments, and patching.</li><li>Maintain accurate technical documentation.</li></ul><br>Qualifications<br><p><strong>Education</strong></p><br><ul><li>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.</li></ul><p><strong>Experience</strong></p><br><ul><li>Minimum 5 years in IT support and/or application development.</li><li>Hands-on experience with Microsoft 365 and Power Platform.</li><li>Corporate or industrial support background is preferred.</li></ul><p><strong>Technical Skills</strong></p><br><ul><li>Strong knowledge of Microsoft 365 administration and Power Platform development.</li><li>Basic understanding of SQL and databases.</li><li>Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals.</li></ul><p><strong>Soft Skills</strong></p><br><ul><li>Strong analytical and problem-solving abilities.</li><li>Effective communication with both technical and non-technical users.</li><li>Ability to manage multiple priorities independently.</li><li>Willingness to travel between sites.</li><li>Fluent in written and spoken English.</li></ul><p><strong>Preferred Qualifications</strong></p><br><ul><li>Microsoft certifications (Power Platform, Azure, M365).</li><li>Experience in manufacturing or multi-site environments.</li><li>Knowledge of ERP systems such as SAP or Microsoft Dynamics.</li><li>Basic cybersecurity awareness.</li></ul><p><strong>Core Competencies</strong></p><br><ul><li>Business-focused mindset.</li><li>Strong customer service orientation.</li><li>Commitment to innovation and continuous improvement.</li><li>Accountability and ownership.</li></ul><p><strong>Work Conditions</strong></p><br><ul><li>Reports to the Head of IT.</li><li>Onsite role with travel between plants.</li><li>Occasional after-hours support may be required.</li></ul><br>Additional Information<br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.&nbsp; We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><br><br> </div>

Main Duties & Responsibilities:<br>Lead the end-to-end ICT operations of a major, complex project and ensure stable, secure and cost-effective service delivery in line with the contract, approved scope and client expectations. Act as the primary operational interface with the client, consultants, internal stakeholders, OEMs and subcontractors, and lead service reviews, escalations and governance meetings. Own service performance against contractual SLAs, KPIs and OLAs, including availability, response and resolution times, backlog, repeat incidents, customer satisfaction and service quality. Establish and manage the operating model for the Service Desk, NOC and field support functions, including 24/7 shift coverage, on-call arrangements, escalation paths and delegation plans. Manage day-to-day operations across the project's ICT environment, including networks, data center infrastructure, servers, storage, virtualization, backup, unified communications and related enterprise platforms. Ensure effective implementation of ITIL-aligned incident, service request, problem, change, configuration, asset, knowledge, availability and capacity management processes. Lead major-incident response, coordinate technical recovery and stakeholder communications, and ensure timely root-cause analysis and closure of corrective and preventive actions. Plan and control preventive and corrective maintenance activities while minimizing service disruption and ensuring adherence to approved maintenance windows and method statements. Maintain complete and accurate operational documentation, including SOPs, MOPs, EOPs, escalation matrices, runbooks, as-built records, asset registers, CMDB data, warranties and support entitlements. Control operational readiness and transition from implementation to steady-state operations, ensuring that systems, documentation, tools, spares, training and support agreements meet acceptance criteria. Ensure effective infrastructure monitoring, event management, performance analysis and capacity forecasting, and recommend improvements before service degradation occurs. Coordinate operational cybersecurity controls, including privileged access, patching, vulnerability remediation, endpoint protection, logging and security-incident response, with the responsible security function. Maintain business continuity and disaster recovery readiness; verify backups and restoration procedures and coordinate scheduled recovery tests and improvement actions. Manage ICT changes and releases through documented risk assessment, approvals, implementation plans, rollback plans, testing and post-implementation review. Manage OEMs, maintenance providers and subcontractors; monitor their obligations, performance, renewals, deliverables and escalation commitments. Prepare and control the project operations budget, resource plan and cost center, identify savings without reducing service quality, and provide accurate cost and forecast reporting. Control operational spares, tools, licenses and consumables, and coordinate warranty claims, repair cycles and replenishment with Procurement, Logistics and Warehouse teams. Develop team objectives, responsibilities and performance measures; coach and assess team members and maintain succession, competency and training plans. Identify operational risks, dependencies and recurring service issues, maintain mitigation plans and escalate material concerns promptly to project and executive management. Ensure compliance with company policies, client requirements, applicable standards, audit controls, HSE requirements and all approved operational procedures. Issue accurate daily, weekly and monthly operational dashboards and management reports, highlighting service performance, risks, incidents, capacity, costs and required decisions. Drive continual service improvement through trend analysis, automation, lessons learned, customer feedback and measurable improvement initiatives.<br>Job Specifications & Qualifications:Bachelor's degree in Communications, Computer Engineering, Computer Science, Information Technology or a related discipline. Minimum 10 years of relevant ICT operations and service-management experience, including at least 5 years in a managerial role within a large-scale or mission-critical environment. Proven experience with an ICT system integrator, managed-services provider or major enterprise project, managing multidisciplinary technical teams and third parties. Strong practical knowledge of enterprise network, computing, storage, virtualization, backup, monitoring, service-desk and data-center operations. Demonstrated experience managing 24/7 services, SLAs/KPIs, major incidents, problem management, change control, operational reporting and continual service improvement. ITIL 4 Managing Professional or equivalent certification is preferred; PMP, PRINCE2 or a relevant service/project-management certification is an advantage. Relevant technical certifications such as Cisco, Microsoft, VMware, Red Hat, cloud or cybersecurity certifications are an advantage. Experience in operational budgeting, resource planning, vendor and contract management, risk management and client-facing service governance. Strong leadership, decision-making, analytical, negotiation, presentation and stakeholder-management capabilities. Ability to perform effectively under pressure, lead during critical incidents and manage competing priorities in a changing project environment Other Skills (Interpersonal, Language, Computer):Fluent spoken and written Arabic and English. Advanced proficiency in service-management/ticketing systems, network and infrastructure monitoring tools, Microsoft Office and management-reporting dashboards. Strong customer orientation, ownership, communication, coaching and cross-functional collaboration skills.

Company Description Audiolab is an Audio Production house and entertainment service with over 15 years of experience in the music scene. Founded on loyalty and a passion for music, our services cater to special occasions, events, and heavy-hitter brands. Our goal is to create memorable experiences for our clients and their guests by providing top-notch music services.<br>Responsibilities Software installation, configuration, maintenance, and administration. Ensure optimal system performance and seamless operation. Provide technical support and customer service. Troubleshoot and resolve hardware, software, and network issues. Support the smooth and reliable operation of audio production systems.<br>Qualifications Good knowledge of Microsoft Windows operating systems and computer hardware. Proficiency in Microsoft Office, particularly Excel. Strong customer service and communication skills. Excellent troubleshooting and problem-solving abilities. Ability to work under pressure and manage multiple tasks effectively. Basic understanding of software installation, configuration, and maintenance. Familiarity with audio production software and systems is an advantage.