وظائف موظف حجز في مصر

Job requirements: Previous experience in the tourism field, flight ticket booking - visa processing, knowledge of flight booking systems (Amadeus / Galileo), ability to issue reservations, modifications, and cancellations, understanding airline policies and fares, experience in flight ticket booking procedures, proficiency in computer use and Microsoft Office, good level of English (reading, writing, and communication), organizational and time management skills, ability to work under pressure. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shifts: morning and evening</li><li>Benefits: health insurance, social insurance</li></ul>

Wonder Travel (NDC Portal) Hiring! Ticketing agent. Cairo (Maadi).<br>✅ Requirements: • Bachelor’s degree. • English level B1 or above. • GDS experience in Amadeus or Galileo. • 0–1 year experience.<br>???? Details: • Office-based, 8-hour rotational shifts. • 1 day off per week (rotational). • Paid training period. • Social & medical insurance. • Fixed salary + commissions + KPI incentives. • Immediate hiring.<br>???? How to Apply:Send your CV to salma.elsawy@wondertravel-eg.comor Whats App: https://wa.me/01023338528Be part of our friendly & supportive team!

Job Title: Senior Airline Ticketing Agent Industry: Travel Arrangements & Tourism Location: Nasr City, Cairo – Onsite Employment Type: Full-Time Experience Required: Minimum 5+ Years (Strictly Required) Working Hours: 10:00 AM – 6:00 PM Saturday to Thursday]Probationary Period: 3 Months Benefits: Social Insurance (Applicable after successful completion of the 3-month probationary period) About the Role We are seeking a highly experienced and detail-oriented Senior Airline Ticketing Agent to join our travel agency in Nasr City. With over 5 years of hands-on experience, you will be the backbone of our ticketing operations, responsible for issuing, reissuing, and canceling airline tickets while providing expert consultation to our clients. This role requires in-depth knowledge of GDS systems, fare rules, and international ticketing regulations. You will also play a key role in mentoring junior staff and ensuring the highest level of service delivery. Key Responsibilities Ticketing & Reservations:Issue, reissue, reroute, and cancel domestic and international airline tickets across all major carriers. Apply complex fare rules, taxes, and exchange calculations accurately to maximize client value and agency profitability. Handle group bookings, seat assignments, meal requests, and special service requests (SSRs). Manage ticket exchanges, refunds, and involuntary reissues due to schedule changes, cancellations, or irregular operations (IROPS). Customer Service & Consultation:Serve as the primary ticketing expert for walk-in and corporate clients, providing professional advice on the best routes, fare options, and travel policies. Handle complex client inquiries and resolve ticketing-related issues and disputes efficiently. Maintain strong relationships with airline representatives to stay updated on promotions, contract fares, and policy changes. System & Administrative Management:Utilize advanced GDS platforms (e.g., Amadeus, Sabre, or Galileo) to manage daily ticketing operations with speed and accuracy. Ensure compliance with IATA regulations and internal quality standards. Maintain accurate records of all transactions, payments, and documentation. Prepare daily sales reports, reconciliation reports, and revenue tracking for management review. Training & Support:Assist in training and mentoring junior ticketing agents on GDS usage, fare construction, and customer service best practices. Support the team by troubleshooting difficult ticketing scenarios and providing technical guidance. Requirements & Qualifications Experience: Minimum of 5+ years of proven experience as an Airline Ticketing Agent, with at least 3 years working in a travel agency or GSA environment. GDS Proficiency: Expert-level proficiency in Amadeus is mandatory (Sabre or Galileo may be considered, but Amadeus is highly preferred). Education: Bachelor’s degree in Tourism, Business, or a related field is preferred. IATA/UFTAA certification is a strong plus. Knowledge: Deep understanding of international airline fare structures, ticketing timelines, refund policies, and IATA/BSP regulations. Skills:Exceptional attention to detail and numerical accuracy. Strong communication and negotiation skills in both Arabic and English. Ability to work under pressure and handle high-volume transactions during peak seasons. Proficient in Microsoft Office (Excel, Outlook). Availability: Must be available to work onsite in Nasr City on a full-time basis.

✈️ Hiring Now | Air Ticketing & Reservation Agent (Amadeus)<br>A leading tourism company in Nasr City is looking for an experienced Air Ticketing & Reservation Agent to join our team.<br>Requirements:✔ Previous experience in airline ticketing & hotel reservations.✔ Proficiency in the Amadeus Reservation System.✔ Strong communication and customer service skills.<br>We Offer:✔ Salary: EGP 9,000 – 11,000 + Commission (based on experience)✔ 8-hour working day✔ 2 days off per week<br>???? To Apply: Send your CV via Whats App: 01211327893<br>#Hiring #Air Ticketing #Reservation Agent #Amadeus #Travel Jobs #Tourism #Cairo Jobs #Nasr City #Egypt Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sutherland is a leading global technology and business services company focused on&nbsp;<strong>AI, automation, cloud solutions, and data analytics</strong>. It helps organizations modernize their operations, improve customer experiences, and achieve long-term growth.</p><br><p>Through its&nbsp;<strong>digital solutions and flexible service models</strong>, Sutherland combines technology and industry expertise to deliver smarter, scalable solutions for businesses worldwide.</p><br><br>Job Description<br><p>GDS Expert – Sabre</p><br><p>We are looking for a detail-oriented GDS Specialist with strong Sabre expertise to join our team in New Cairo, Egypt. The ideal candidate will be responsible for managing and optimizing Sabre operations, supporting users, and ensuring efficient and accurate travel booking processes.</p><br><p>Key Responsibilities</p><br><ul><li>Manage Sabre GDS activities, including reservations, ticketing, and booking modifications.</li><li>Investigate and resolve complex system, booking, and ticketing issues.</li><li>Identify opportunities to improve system performance, workflows, and operational efficiency.</li><li>Provide training and ongoing guidance to team members on Sabre tools and procedures.</li><li>Configure system features according to business needs and client requirements.</li><li>Create and maintain clear records of configurations, processes, and technical resolutions.</li><li>Work closely with internal departments, clients, and external partners to address operational challenges.</li><li>Track system performance and prepare relevant operational reports.</li><li>Keep up to date with Sabre enhancements, industry trends, and new travel technologies.</li><li>Ensure all booking activities follow applicable industry standards, policies, and regulations.</li></ul><br>Qualifications<br><ul><li><p>Requirements</p><br></li><li><strong>1+ year of experience</strong> with Sabre GDS.</li><li>Strong knowledge of <strong>airline reservations, fares, and ticketing</strong>.</li><li>Good <strong>troubleshooting and analytical skills</strong>.</li><li>Experience with <strong>GDS support, training, or user assistance</strong>.</li><li>Fluent <strong>English communication skills</strong>.</li><li>Knowledge of <strong>travel industry standards and procedures</strong>.</li><li>Strong <strong>attention to detail, organization, and accuracy</strong>.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an <strong>air travel industry-savvy</strong>&nbsp;<strong>GDS (Sabre)</strong>&nbsp;<strong>Trainer</strong>&nbsp;to join one of our growing <strong>travel </strong>programsin&nbsp;<strong>Cairo</strong>. The <strong>Trainer&nbsp;</strong>will have a passion for air travel along with working knowledge of the <strong>Sabre</strong> platform&nbsp;while leading a team to ensure the highest level of customer experience.</p><br><p><strong>As a Trainer, you will:</strong></p><br><ul><li>Enable and guide: Deliver and evaluate soft &amp; technical skills training on all aspects of client training. (Sabre platform)</li><li>Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.</li><li>Facilitate all aspects of a multi-week transmission and blended type new hire training &amp; nesting.</li><li>Facilitate all aspects of floor-training and BQM training for the program.</li><li>Supervise and coach learners in nesting &amp; BQM type environments.</li></ul><p><strong>You'll also train new hires (luxury air travel sales/representatives) ensuring they are 100% equipped to carry out the following activities with white glove service while meeting and exceeding sales targets:</strong></p><br><ul><li>Consultative Air Sales - ensure every air request,&nbsp;especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting&nbsp;- research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts&nbsp;and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight -&nbsp; taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><br>Qualifications<br><p><strong>What You’ll Need:</strong></p><br><ul><li>2+ years of <strong>training&nbsp;facilitation&nbsp;experience</strong> <u>within&nbsp;the air travel industry</u> (luxury travel sales preferred)</li><li>Ability to enable, guide, evaluate &amp; deliver soft &amp; technical skills training on all aspects of client training.</li><li><p><strong>GDS tools training experience is a must (Sabre)</strong></p><br></li><li><p>Deep passion for luxury air travel and&nbsp;knowledge&nbsp;</p><br></li><li><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><br></li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p><strong>About the role</strong></p><br><p>Sutherland is looking for an air-travel-savvy <strong>Team Manager</strong> to lead a team on one of our growing airline programs in Cairo. This is a hands-on people-leadership role for someone with a genuine passion for air travel, working knowledge of airline products and the Sabre platform, and a track record of getting the best out of a sales team. You'll lead a team of consultative air sales / Destination Expert representatives — coaching them to deliver white-glove service while meeting and exceeding sales targets, and owning the performance, quality, and development of your people.</p><br><p><strong>What you'll do</strong></p><br><p>You'll lead your team to carry out the following with white-glove service, while hitting and beating targets:</p><br><ul><li><strong>Consultative Air Sales</strong>&nbsp;— coach the team so every air request, especially the large, complex, or high-value ones, is handled as a sales conversation, not just a booking to fulfil.</li><li><strong>Itinerary crafting</strong>&nbsp;— ensure air itineraries are researched, built, and proposed accurately priced, aligned to client needs, and optimised for value — on the same day they're requested.</li><li><strong>Booking integrity</strong>&nbsp;— hold the team to ticketing and quality control with the accuracy clients and the business depend on: fare, ticket, invoice, seats, and special requests, checked every time.</li><li><strong>Disruption resilience</strong>&nbsp;— make sure schedule changes are assessed for real impact on the client's trip and resolved calmly, quickly, and without disrupting the tour.</li><li><strong>Seamless partnership</strong>&nbsp;— work with the Destination Experts and clients so the air experience feels like one seamless trip, not a separate booking bolted onto the tour.</li><li><strong>Responsive communication</strong>&nbsp;— set the standard across every channel — phone, Teams, email, CRM — for the responsiveness and clarity clients and colleagues can count on, especially when something is urgent.</li><li><strong>Systems and ownership</strong>&nbsp;— keep bookings, files, and systems airtight, taking ownership of your files and your team's, so nothing falls through the cracks.</li></ul><p>Beyond the day-to-day, you'll run a clear performance rhythm — using quality and sales data to coach where it matters most, developing each team member, managing underperformance fairly and directly, and keeping the team motivated and engaged in a fast-moving, target-driven environment.</p><br><br>Qualifications<br><p><strong>What you'll need</strong></p><br><ul><li>2+ years of team leadership experience within the air travel industry (luxury travel sales preferred).</li><li>Sabre GDS experience is a must — enough working knowledge to coach the team through fares, ticketing, and booking issues, and to hold quality with credibility.</li><li>Proven ability to coach, monitor, and develop a team of sales professionals within this niche industry.</li><li>Deep passion for travel and strong destination knowledge.</li><li>Polished, articulate communicator with high emotional intelligence and active listening skills.</li><li>Strong organisation and high attention to detail to manage multiple call types and priorities simultaneously.</li><li>Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is looking for an air-travel Quality Analyst to join one of our growing travel programs in Cairo. This is a hands-on quality role for someone who knows Sabre inside out, has a genuine passion for air travel, and can hold a consultative sales floor to the highest standard of customer experience. You won't just flag errors — you'll protect the booking integrity, sales quality, and client experience the business depends on.</p><br><p><strong>What you'll do</strong></p><br><p>From a Quality and Customer Experience standpoint, you'll monitor, score, report on, and coach the following activities performed by our consultative air sales / Destination Expert representatives:</p><br><ul><li><strong>Consultative air sales</strong>&nbsp;— assess whether every air request, especially large, complex, or high-value ones, is handled as a sales conversation rather than a booking to fulfil: discovery questions asked, and alternatives offered across dates, airports, cabins, and fare families.</li><li><strong>Itinerary crafting</strong>&nbsp;— check that air itineraries are accurately priced, aligned to client needs, optimised for value, and turned around the same day they're requested.</li><li><strong>Booking integrity</strong>&nbsp;— verify ticketing and quality control with the accuracy clients and the business rely on: fare, ticket, invoice, seats, and special requests, checked every time.</li><li><strong>Disruption resilience</strong>&nbsp;— evaluate how schedule changes are assessed for real impact on the client's trip, and resolved calmly, quickly, and without disrupting the tour.</li><li><strong>Seamless partnership</strong>&nbsp;— confirm the air experience is delivered as one continuous trip alongside the Destination Experts, not a separate booking bolted onto the tour.</li><li><strong>Responsive communication</strong>&nbsp;— review how each channel (phone, Teams, email, CRM) is managed for responsiveness and clarity, particularly under urgency.</li><li><strong>Systems and ownership</strong>&nbsp;— ensure bookings, files, and systems are kept airtight so nothing falls through the cracks.</li></ul><p>You'll deliver calibrated scoring against the quality framework, root-cause the trends behind the scores, and turn them into clear, actionable feedback and coaching that moves performance — surfacing issues internally before the client ever has to.</p><br><br>Qualifications<br><p><strong>What you'll need</strong></p><br><p><strong><em>Sabre GDS mastery (essential):</em></strong></p><br><ul><li>Read and explain fare basis codes, fare rules (change/cancel penalties, min/max stay, advance purchase), and construction logic in Sabre.</li><li>Construct at least two alternative routings or fare options for a given city pair, and judge which offers the best value and fit.</li><li>Confident with pricing, ticketing, exchanges, and queue management well enough to audit them accurately.</li></ul><p><strong><em>Quality expertise:</em></strong></p><br><ul><li>1–2+ years in a Quality Analyst / CX monitoring role within the air travel industry (luxury travel sales preferred).</li><li>Able to score a call or chat against a sales framework — discovery, options presented, close — and defend the score in calibration.</li><li>Strong grasp of what "good" looks like across booking accuracy, sales quality, and client experience, with the attention to detail to catch what others miss.</li></ul><p><strong><em>The person:</em></strong></p><br><ul><li>Polished, articulate communicator with high emotional intelligence and active listening skills.</li><li>Strong organisation and attention to detail to manage multiple call types and files simultaneously.</li><li>Prior experience in a sales or revenue-generating LOB (travel sales, airline reservations sales, or inbound/outbound sales QA).</li><li>Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an <strong>air travel industry-savvy</strong>&nbsp;<strong>Team Manager</strong>&nbsp;to join one of our growing <strong>travel </strong>programsin&nbsp;<strong>Cairo</strong>. The <strong>Team Manager&nbsp;</strong>will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.</p><br><p><strong>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</strong></p><br><ul><li>Consultative Air Sales - ensure every air request,&nbsp;especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting&nbsp;- research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts&nbsp;and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight -&nbsp; taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><br>Qualifications<br><p><strong>What You’ll Need:</strong></p><br><ul><li>2+ years of Team Leadership experience within&nbsp;the air travel industry (luxury travel sales preferred)</li><li><p><strong>GDS tools&nbsp;experience is a must (Sabre preferred)</strong></p><br></li><li><p>Ability to coach, monitor and develop a team of sales professionals within this niche industry</p><br></li><li><p>Deep passion for travel and strong destination expert knowledge&nbsp;</p><br></li><li><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><br></li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong>&nbsp;is a global leader specializing in&nbsp;<strong>AI</strong>,&nbsp;<strong>automation</strong>,&nbsp;<strong>cloud engineering</strong>, and&nbsp;<strong>advanced analytics</strong>&nbsp;to drive&nbsp;<strong>digital transformation</strong>&nbsp;and provide scalable business solutions for top-tier brands worldwide.</p><br><p>With a strong emphasis on&nbsp;<strong>digital engineering services</strong>, we deliver&nbsp;<strong>innovative technologies</strong>&nbsp;and&nbsp;<strong>business process excellence</strong>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of&nbsp;<strong>363 independent inventions</strong>, including&nbsp;<strong>250 AI-based solutions</strong>&nbsp;with&nbsp;<strong>patents</strong>&nbsp;in key technologies that continuously enhance business operations and transform user experiences.</p><br><p>Sutherland’s cutting-edge solutions are delivered through a seamless&nbsp;<strong>"as-a-service" model</strong>, enabling rapid innovation and supporting sustainable business growth.</p><br><br>Job Description<br><ul><li>Research, build, and price air itineraries in GDS&nbsp;— accurately, and with same-day turnaround</li><li>Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently</li><li>Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones</li><li>Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking</li><li>Process refunds, exchanges, and reissues accurately and in line with standard procedure</li><li>Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly</li><li>Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary</li><li>Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests</li><li>Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports</li><li>Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</li></ul><br>Qualifications<br><ul><li>GDS ticketing experience (ADX and/or Sabre)</li><li>Airline fare and contract knowledge (published, net, and contract fares)</li><li>Oral and written English fluency</li><li>Proven ability to identify and communicate upsell opportunities in a consultative manner</li><li>Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes</li><li>Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure</li><li>Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously</li><li>Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li></ul>

Key Responsibilities:Handle domestic and international flight reservations, ticket issuance, reissuance, refunds, cancellations, and amendments. Advise customers on flight schedules, fares, baggage policies, airline rules, and available travel options. Respond to customer inquiries professionally through calls, emails, and other communication channels. Ensure all booking details, passenger information, and ticketing transactions are accurate. Coordinate with airlines and relevant internal teams to resolve booking issues and customer complaints. Maintain updated knowledge of airline fares, policies, routes, promotions, and reservation systems. Follow company procedures for payments, ticket delivery, and customer documentation. Maintain accurate records of bookings and completed transactions.<br>Requirements:Minimum 2 years of experience in airline reservations and ticketing. Experience using airline reservation systems is required. Strong knowledge of ticketing procedures, fare rules, changes, cancellations, and refunds. Good communication and customer-service skills. Attention to detail and ability to work accurately under pressure.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reservations agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>