وظائف مدير شئون الموظفين في مصر

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nestled in nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique area for adults.</p> <p>All this is set in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and exceptional spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <ul> <li>Assist the Recreation Manager in overseeing daily operations of all recreational facilities, including swimming pools, beaches, and sea activities.</li> <li>Supervise and support lifeguards, beach staff, and recreation staff to ensure smooth and safe operations.</li> <li>Coordinate and implement recreational activities and events to enhance guest experiences.</li> <li>Ensure compliance with safety regulations and Swissotel’s standards at all recreational areas.</li> <li>Monitor the condition of recreational equipment and facilities, reporting maintenance needs promptly.</li> <li>Provide training and mentorship to recreation staff, ensuring exceptional guest service delivery.</li> <li>Assist in scheduling and managing lifeguard shifts to ensure proper coverage of swimming areas.</li> <li>Address guest inquiries, concerns, and complaints regarding recreational activities and services professionally.</li> <li>Support the organization of sea and pool activities, ensuring safety and equipment availability.</li> <li>Conduct regular inspections of recreational facilities to maintain cleanliness and operational standards.</li> <li>Assist in developing and promoting special programs and events for guests of all ages.</li> <li>Maintain accurate records of guest participation in activities and prepare reports for management.</li> <li>Ensure that all recreational staff are properly certified and trained in safety protocols.</li> <li>Collaborate with other departments to coordinate services and provide a seamless guest experience.</li> <li>Assist in managing the department’s budget, ensuring cost-effective use of resources.</li> <li>Promote sustainable practices within recreational activities, such as eco-friendly water sports.</li> <li>Step in to oversee the recreation department in the absence of the Recreation Manager.</li> <li>Monitor and respond to weather and environmental conditions to ensure guest safety during outdoor activities.</li> <li>Uphold Swissotel’s luxury service standards in all recreational operations and activities.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in recreation management, parks and recreation, or related field.</li> <li>Minimum of 2 years of experience in recreation management or a related field.</li> <li>Strong leadership and supervisory skills.</li> <li>Excellent organizational and time management skills.</li> <li>Proficiency in computer software, including Microsoft Office Suite.</li> <li>CPR and First Aid certification.</li> <li>Certifications in specific areas of recreation, such as aquatics or fitness.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Fluency in English; additional languages are a plus.</li> </ul></p><p></p>

<p>The job holder of this position is responsible for leading the Finance function within the Country Management Vertical in Egypt, while ensuring coordination with both respective Managing Director of the Country, and Heads of Finance of Country Management (CM) and Managed Companies (MCs) Verticals.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee the operations of the Finance Department, provide expertise, encourage teamwork and facilitate related professional work processes to achieve high performance standards and staff pride in contribution.</li><li>Monitor the yearly budget of Finance Department and control expenditure to ensure optimal use.</li><li>Lead the completion and consolidation of monthly management reporting of Egypt, for the Captains of the different businesses included in the CM and MCs Verticals, highlighting key performance and finance indicators, variance versus budget and defining and tracking corrective actions plans to be implemented by each BU.</li><li>Lead, coach and develop a team of finance members responsible for financial control of individual BUs cross-country within the CM vertical.</li><li>Work with HR to ensure appropriate training programs are delivered to all members of the community and monitor key staff progress towards earning appropriate Finance qualifications.</li><li>Lead and manage, in liaison with key stakeholders in MCs, CM, and Services verticals, the formulation and strategic review process for Egypt with reference to: 3 YRS plan, the annual budget and (Re)-Forecast submissions coordinating with all Subverticals Finance Managers to ensure deliverables for the verticals and country are timely and accurate.</li><li>Act as the business partner for respective Captains in CM and MCs verticals within Egypt, ensuring also his/her finance team grant on-going support to the commercial, and Support teams to ensure corrective action plans on both revenue and costs are timely implemented to correct any material variance vs budget in OP or cash flow.</li><li>Ensure implementation of a robust and enhanced internal control environment following central processes as defined by Group Finance and Internal Audit, to deliver efficiencies and Budget OP and ROCE.</li><li>Support MCs sub-verticals finance teams with conducting financial evaluations for business investment opportunities and CAPEX spending in Egypt, in line with Group Guideline set out by Corporate Finance Team.</li><li>Conduct regular balance sheet audits for the legal entities of Egypt, and have regular meetings with Central Accounting Team to driving and follow up on actions to maintain their cleanliness and health.</li><li>Act as a first point of contact and as an escalation point and liaison between Group Treasury and local banks in Egypt to ensure smooth treasury operations in line with Group guidelines.</li><li>Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback to support professional development and maximize performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What you'll need to succeed</p><p>Previous experience as a Senior Finance Manager in Cairo Strong background in Retail or FMCG industry preferred</p>

<p>Movenpick Resort El Quseir is seeking an experienced and visionary General Manager to lead our luxury resort operations in El Quseir, Egypt. As General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving profitability while maintaining the highest standards of hospitality excellence. This is a strategic leadership position that requires a decisive, motivational leader capable of inspiring a diverse team and delivering outstanding results in a dynamic, fast-paced environment. Oversee all resort operations, including front-of-house and back-of-house departments, ensuring seamless coordination and exceptional service delivery Develop and implement strategic business plans to achieve revenue targets, optimize profitability, and enhance market positioning Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement Manage the resort's budget, financial performance, and P&amp;L statements, ensuring cost efficiency without compromising service quality Maintain and enhance guest satisfaction by establishing high service standards, addressing guest concerns, and implementing feedback mechanisms Build and maintain strong relationships with key stakeholders, including corporate clients, travel partners, and local community members Ensure compliance with all local regulations, health and safety standards, and company policies Identify market opportunities and develop strategies to increase occupancy rates and revenue streams Oversee marketing initiatives and brand positioning to maintain the resort's competitive advantage in the luxury hospitality market Conduct regular performance reviews and implement training programs to develop staff capabilities and career progression Manage crisis situations and implement effective problem-solving strategies to minimize operational disruptions</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Fluency in German (written and spoken) - CRITICAL REQUIREMENT with demonstrated ability to communicate effectively in professional and guest-facing situations Proficiency in English language (both written and spoken) - essential requirement Minimum 5 years of progressive management experience in luxury hotel or resort operations Proven track record of successfully managing P&amp;L, budgets, and financial performance in a hospitality setting Strong leadership and team management skills with the ability to motivate and develop staff at all levels Excellent communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders Strategic thinking and business acumen with demonstrated ability to drive revenue growth and operational efficiency In-depth knowledge of hospitality industry standards, best practices, and operational procedures Strong problem-solving abilities and crisis management experience Customer-focused mindset with a commitment to delivering exceptional guest experiences Proficiency in hospitality management systems and Microsoft Office applications Flexibility and adaptability to work in a multicultural environment with international clientele Understanding of German business culture and communication styles in hospitality management</p><p><strong>Preferred:</strong> Experience in luxury resort management within the Middle East or North Africa region Preferred: Familiarity with the Egyptian hospitality market and local business practices Preferred: Experience managing German-speaking guest demographics or German tour operators'</p>

Café Supervisor – Merzy<br>???? Location: Alexandria, Egypt???? On-site – Full Time<br>Merzy is looking for an experienced Café Supervisor to join our team in Alexandria.<br>We are looking for a hands-on supervisor who can lead the daily café operation, manage the team, maintain Merzy standards, and ensure consistent quality and customer experience.<br>⚠️ Location Requirement<br>This position is ONLY for candidates currently living in Alexandria, Egypt.<br>Candidates residing outside Alexandria or requiring relocation to Alexandria will not be considered for this position.<br>Responsibilities<br>* Lead and supervise the team during assigned shifts.* Ensure smooth daily café operations.* Follow and enforce Merzy SOPs and operational standards.* Supervise Baristas and ensure all drinks are prepared according to approved Recipe Cards.* Monitor espresso calibration and coffee quality.* Conduct daily opening and closing checks.* Monitor cleanliness, hygiene, grooming, and staff discipline.* Follow up on stock levels, wastage, and product availability.* Handle customer complaints professionally and ensure proper resolution.* Train and coach team members on Merzy standards.* Monitor staff performance and provide feedback.* Ensure proper shift handover and reporting.* Support the Branch Manager in achieving sales and operational targets.* Report maintenance, stock, quality, and operational issues immediately.* Maintain a professional and positive working environment.<br>Requirements<br>* 2–4 years of experience in Café / F&B operations.* Previous experience as a Supervisor, Shift Leader, Team Leader, or Senior Barista with leadership responsibilities.* Strong knowledge of café operations.* Good understanding of espresso, coffee preparation, and beverage recipes.* Experience with opening/closing procedures.* Experience in staff training and team supervision.* Knowledge of inventory, wastage, and basic cost control.* Strong communication and problem-solving skills.* Customer-service oriented.* Ability to work shifts, weekends, and public holidays.* Good English communication skills.* Comfortable working in a fast-paced café environment.<br>Preferred<br>* Experience in Specialty Coffee or a well-structured café chain.* Experience using POS systems.* Experience with SOPs, checklists, and operational KPIs.* Barista training or coffee-related certification is a plus.<br>Important<br>Applicants must currently live in Alexandria, Egypt.<br>Please mention your Alexandria area/neighborhood in your CV or application.<br>???? To apply, send your CV with the subject:<br>Café Supervisor – Alexandria

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.</p> <p>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <h4>About the location</h4> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flair. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Assistant Director of Housekeeping</h4> <p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Director of Housekeeping who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p> <h4>About the role</h4> <p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.</p> <h4>Duties & Functions</h4> <ul> <li>Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.</li> <li>Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.</li> <li>Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.</li> <li>Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.</li> <li>Support departmental opening and closing procedures and ensure operational consistency across all shifts.</li> <li>Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.</li> <li>Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).</li> </ul> <h4>Guest Experience</h4> <ul> <li>Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.</li> <li>Follow up on all guest issues to ensure complete resolution and satisfaction.</li> <li>Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.</li> <li>Ensure guest privacy, security, and confidentiality are maintained at all times.</li> </ul> <h4>Team Leadership and Development</h4> <ul> <li>Assist in recruiting, onboarding, training, and developing Housekeeping team members.</li> <li>Conduct ongoing coaching, counseling, and performance evaluations.</li> <li>Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.</li> <li>Promote a positive work environment through employee engagement, recognition, and motivation programs.</li> <li>Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.</li> <li>Foster teamwork and collaboration within the department and across all hotel operations.</li> </ul> <h4>Quality Assurance and Productivity</h4> <ul> <li>Conduct regular quality inspections and provide immediate feedback to team members.</li> <li>Maintain departmental productivity standards while ensuring exceptional service delivery.</li> <li>Monitor housekeeping performance metrics and implement corrective action plans when necessary.</li> <li>Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.</li> <li>Assist in developing and maintaining departmental checklists, procedures, and quality standards.</li> </ul> <h4>Inventory and Cost Control</h4> <ul> <li>Assist with managing departmental budgets and controlling operating expenses.</li> <li>Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.</li> <li>Conduct monthly, quarterly, and annual inventory counts as required.</li> <li>Assist in purchasing and replenishment activities while maintaining approved inventory levels.</li> <li>Identify cost-saving opportunities without compromising quality standards.</li> </ul> <h4>Safety and Compliance</h4> <ul> <li>Ensure compliance with all health, safety, sanitation, and risk management policies.</li> <li>Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.</li> <li>Respond effectively to emergencies and assist in implementing emergency procedures when required.</li> <li>Ensure compliance with all company policies, labor laws, and workplace regulations.</li> <li>Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).</li> </ul> <h4>Maintenance Coordination</h4> <ul> <li>Identify maintenance issues during inspections and submit work orders promptly.</li> <li>Follow up with Engineering to ensure timely completion of repairs.</li> <li>Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.</li> <li>Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.</li> </ul> <h4>Administrative Responsibilities</h4> <ul> <li>Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.</li> <li>Review employee attendance, worked hours, and payroll submissions for accuracy.</li> <li>Prepare departmental reports and maintain accurate operational records.</li> <li>Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.</li> <li>Maintain confidentiality of employee and guest information.</li> </ul> <h4>Additional Responsibilities</h4> <ul> <li>Participate in departmental, property-wide, and corporate meetings as required.</li> <li>Support company initiatives, sustainability programs, and community involvement activities.</li> <li>Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.</li> <li>Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.</li> <li>Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.</li> </ul> <h4>What You Bring</h4> <ul> <li>Requires a working knowledge of division operations, generally learned on the job.</li> <li>Ability to operate computer equipment and housekeeping systems.</li> <li>Proficiency in reading, writing, and oral English.</li> <li>More than 1 year of experience.</li> <li>Native Arabic speaker.</li> <li>Authorized citizenship.</li> </ul> <h4>What We Offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms and business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental, medical, disability, and life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social, and sports events.</li> </ul> <h4>Schedule & Hours</h4> <p>Full-time job with 5 working days a week.</p></p><p></p>

<p>Manage the full recruitment cycle from sourcing to onboarding. Coordinate interviews with hiring managers and provide hiring recommendations. Prepare employment contracts and maintain employee records. Handle onboarding and orientation for new employees. Support performance management processes, including appraisals and development plans. Address employee relations issues and provide HR guidance to employees and managers. Ensure compliance with labor laws, company policies, and HR best practices. Monitor attendance, leave balances, and HR documentation. Assist in developing and implementing HR policies and procedures. Coordinate training and development programs. Prepare HR reports, dashboards, and workforce analytics. Support compensation and benefits administration.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p>

<p>We are seeking a detail-oriented and hardworking Accommodation Room Attendant to join our hospitality team. In this role, you will be responsible for maintaining the highest standards of cleanliness, hygiene, and comfort for all Staff rooms and public areas. Your primary goal will be to enhance the Staff experience by ensuring their accommodations are immaculate, welcoming, and fully stocked.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma, GED, or equivalent is preferred but not strictly required. Experience: Previous experience in hotel housekeeping, commercial cleaning, or environmental services is a plus, but entry-level candidates are highly welcome .</p>

<p>We are seeking a detail-oriented and hardworking Accommodation Room Attendant to join our hospitality team. In this role, you will be responsible for maintaining the highest standards of cleanliness, hygiene, and comfort for all Staff rooms and public areas. Your primary goal will be to enhance the Staff experience by ensuring their accommodations are immaculate, welcoming, and fully stocked.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma, GED, or equivalent is preferred but not strictly required. Experience: Previous experience in hotel housekeeping, commercial cleaning, or environmental services is a plus, but entry-level candidates are highly welcome .</p>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><em>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. <br><br></em><em>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.<br><br></em><strong>About The Role<br><br></strong><strong>Four Seasons</strong> <strong>Cairo at First Residence</strong> is currently hiring for their next superstar. If you have a passion for Food &amp; Beverage, your heart beats for developing your team, you enjoy going the extra mile for our guests and not even the sky is your limit when developing new, creative and innovative activations for our restaurants, you might be just the person we are looking for.<br><br>As an <strong>Assistant Restaurant Manager</strong> you will play a key role in delivering exceptional dining experiences that reflect the brand's renowned luxury hospitality standards. You will support the Restaurant Manager in overseeing daily operations, leading and developing the restaurant team, ensuring outstanding guest satisfaction, and maintaining the highest levels of service excellence.<br><br>This position offers an exciting opportunity to contribute to a world-class dining experience while developing your career within one of the world's leading luxury hospitality brands<br><br><strong>What You Will Do<br><br></strong><ul><li>Support the Restaurant Manager in the day-to-day operation of the restaurant.</li><li>Ensure exceptional guest service and swift resolution of guest concerns.</li><li>Lead, coach, and motivate the restaurant team to achieve service excellence.</li><li>Monitor food and beverage quality, presentation, and service standards.</li><li>Assist with scheduling, training, and performance management of employees.</li><li>Drive sales through effective upselling, guest engagement and restaurant activations</li><li>Maintain health, safety, and hygiene standards at all times.</li><li>Collaborate with kitchen and hotel departments to ensure seamless operations.</li><li>Monitor costs, inventory, and operational efficiency to achieve business objectives.<br><br></li></ul><strong>What You Bring<br><br></strong><ul><li>Minimum 1 year of experience in a supervisory or management role within a high-end restaurant, luxury hotel, or fine dining environment.</li><li>Strong knowledge of food and beverage operations, service standards, and restaurant management practices.</li><li>Proven leadership skills with the ability to motivate, coach, and develop a diverse team.</li><li>Excellent communication and interpersonal skills with a strong focus on guest satisfaction.</li><li>Ability to handle challenging situations with professionalism, confidence, and sound judgment.</li><li>Strong organizational and time management skills with attention to detail.</li><li>Financial awareness, including cost control, inventory management, and revenue optimization.</li><li>Passion for hospitality and commitment to delivering exceptional guest experiences.</li><li>Flexibility to work evenings, weekends, and public holidays as required by the business.</li><li>Proficiency in Microsoft Office applications and restaurant management systems.</li><li>Excellent command of English; additional language skills are considered an advantage.</li><li>Ability to uphold and champion Four Seasons' culture, values, and service standards.<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive salary, wages, and a comprehensive benefits package </li><li>Excellent training and development opportunities </li><li>Complimentary dry cleaning for employee uniforms/ business attire. </li><li>Complimentary employee meals </li><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals. </li><li>Dental and medical/disability/life insurance </li><li>Retirement pension plan </li><li>Employee service awards </li><li>Annual employee party/social and sports event <br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong><ul><li>Full–time job with 5 working days a week.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><span><i>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.&nbsp;</i>&nbsp;</span></p><br><br><p><span><i>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.</i>&nbsp;</span></p><br><br><p><b>About the role</b><br><b>Four Seasons</b> <b>Cairo at First Residence</b> is currently hiring for their next superstar. If you have a passion for Food &amp; Beverage, your heart beats for developing your team, you enjoy going the extra mile for our guests and not even the sky is your limit when developing new, creative and innovative activations for our restaurants, you might be just the person we are looking for. </p><br><br><p>As an <b>Assistant Restaurant Manager</b> you will play a key role in delivering exceptional dining experiences that reflect the brand's renowned luxury hospitality standards. You will support the Restaurant Manager in overseeing daily operations, leading and developing the restaurant team, ensuring outstanding guest satisfaction, and maintaining the highest levels of service excellence.</p><br><br><p>This position offers an exciting opportunity to contribute to a world-class dining experience while developing your career within one of the world's leading luxury hospitality brands</p><br><br><p><b>What you will do</b></p><br><br><ul><li>Support the Restaurant Manager in the day-to-day operation of the restaurant.</li><li>Ensure exceptional guest service and swift resolution of guest concerns.</li><li>Lead, coach, and motivate the restaurant team to achieve service excellence.</li><li>Monitor food and beverage quality, presentation, and service standards.</li><li>Assist with scheduling, training, and performance management of employees.</li><li>Drive sales through effective upselling, guest engagement and restaurant activations</li><li>Maintain health, safety, and hygiene standards at all times.</li><li>Collaborate with kitchen and hotel departments to ensure seamless operations.</li><li>Monitor costs, inventory, and operational efficiency to achieve business objectives.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>Minimum 1 year of experience in a supervisory or management role within a high-end restaurant, luxury hotel, or fine dining environment.</li><li>Strong knowledge of food and beverage operations, service standards, and restaurant management practices.</li><li>Proven leadership skills with the ability to motivate, coach, and develop a diverse team.</li><li>Excellent communication and interpersonal skills with a strong focus on guest satisfaction.</li><li>Ability to handle challenging situations with professionalism, confidence, and sound judgment.</li><li>Strong organizational and time management skills with attention to detail.</li><li>Financial awareness, including cost control, inventory management, and revenue optimization.</li><li>Passion for hospitality and commitment to delivering exceptional guest experiences.</li><li>Flexibility to work evenings, weekends, and public holidays as required by the business.</li><li>Proficiency in Microsoft Office applications and restaurant management systems.</li></ul><ul><li>Excellent command of English; additional language skills are considered an advantage.</li><li>Ability to uphold and champion Four Seasons' culture, values, and service standards.&nbsp;<br> <br><b>What we offer:&nbsp;</b><br>•<span><i>Competitive salary, wages, and a comprehensive benefits package</i>&nbsp;</span></li></ul><ul><li><span><i>Excellent training and development opportunities</i>&nbsp;</span></li></ul><ul><li><span><i>Complimentary dry cleaning for employee uniforms/ business attire. </i>&nbsp;</span></li></ul><ul><li><span><i>Complimentary employee meals</i>&nbsp;</span></li></ul><ul><li><span><i>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</i>&nbsp;</span></li></ul><ul><li><span><i>Dental and medical/disability/life insurance</i>&nbsp;</span></li></ul><ul><li><span><i>Retirement pension plan</i>&nbsp;</span></li></ul><ul><li><span><i>Employee service awards</i>&nbsp;</span></li></ul><ul><li><span><i>Annual employee party/social and sports event</i></span></li></ul><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>•<i>Full–time job with 5 working days a week.</i></p><br><br><br><br><br><br><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Internal Facing Job Advertisement</h4> <h4>About the location:</h4> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning our hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Concierge Agent</h4> <p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p> <h4>What you will do</h4> <ul> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Respond to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.</li> <li>Process packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.</li> <li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> <li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.</li> <li>Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.</li> <li>Store and retrieve guest luggage and packages.</li> <li>Utilize a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.</li> </ul> <h4>What you bring</h4> <ul> <li>Requires a working knowledge of division operations.</li> <li>Working knowledge is generally learned on the job.</li> <li>Requires ability to operate computer equipment and other systems.</li> <li>Requires reading, writing and oral proficiency in the English language.</li> <li>More than 1 year experience.</li> <li>Native Arabic speaker.</li> <li>Have authorization of citizenship.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms/business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental and medical/disability/life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party/social and sports events.</li> </ul> <h4>Schedule & hours</h4> <p>Full-time job with 44 working hours a week.</p></p><p></p>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><strong>Internal Facing Job Advertisement<br><br></strong><strong>About the location:<br><br></strong>Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.<br><br>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><strong>Concierge Agent<br><br></strong>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.<br><br><strong>What You Will Do<br><br></strong>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.<br><br>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.<br><br>Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.<br><br>Works harmoniously and professionally with co-workers and supervisors.<br><br>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.<br><br>Stores and retrieves guest luggage and packages.<br><br>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.<br><br><strong>What You Bring<br><br></strong><ul><li>Requires a working knowledge of division operations.</li><li>Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other systems.</li><li>Requires reading, writing and oral proficiency in the English language.</li><li>More than 1 year experience.</li><li>Native Arabic Speaker</li><li>Have authorization of citizenship<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive salary, wages, and a comprehensive benefits package</li><li>Excellent training and development opportunities</li><li>Complimentary dry cleaning for employee uniforms/ business attire. </li><li>Complimentary employee meals</li><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li><li>Dental and medical/disability/life insurance</li><li>Retirement pension plan</li><li>Employee service awards</li><li>Annual employee party/social and sports events<br><br></li></ul><strong>Schedule &amp; Hours<br><br></strong>Full–time job with 44 working hours a week.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Maintains food handling and sanitation standards.<br>• Performs all duties of Culinary and related kitchen area employees in high demand times.<br>• Oversees production and preparation of culinary items.<br>• Ensures employees keep their work areas clean and sanitary.<br>• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.<br>• Complies with loss prevention policies and procedures.<br>• Strives to improve service performance.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>Supporting Culinary Team Activities<br>• Supervises daily shift operations.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures completion of assigned duties.<br>• Participates in the employee performance appraisal process, giving feedback as needed.<br>• Handles employee questions and concerns.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Participates in an on-going employee recognition program.<br>• Conducts training when appropriate.<br>• Monitors employee's progress towards meeting performance expectations.<br>Maintaining Culinary Goals<br>• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>• Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.<br>Providing Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>• Empowers employees to provide excellent customer service within guidelines.<br>Additional Responsibilities<br>• Reports malfunctions in department equipment.<br>• Purchases appropriate supplies and manages food and supply inventories according to budget.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Setting realistic, measurable targets for sales and marketing teams Creating short-term and long-term plans for revenue growth Conducting market research and competitor analysis to inform strategy adjustments Creating and overseeing sales and marketing budgets Allocating resources effectively across various initiatives Analyzing return on investment for marketing campaigns and sales efforts Conducting thorough market research to identify opportunities and trends Analyzing competitor strategies and market positioning Using data to inform decision-making and strategy adjustments Collaborating with product teams to align offerings with market demand Providing input on pricing strategies and product positioning Identifying new market opportunities for existing products or services</p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor s degree in Hotel Management or Business Administration or equivalent is preferred The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines +5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere Must have strong negotiation, strategic, and analytical skills Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>