وظائف مؤهلات عليا في مصر

Teleperformance Egypt is hiring English-speaking Support Agents to join our support teams in New Cairo.<br>This role is ideal for graduates who are interested in structured learning, and stable income with additional performance rewards.<br>Job Details• Location: New Cairo, Egypt• Employment Type: Full-time• Work Schedule: Rotational shifts<br>Compensation & Benefits• Net salary up to 20,000 EGP (including KPIs)• Paid training• Transportation provided• Medical and social insurance<br>Key Responsibilities• Guide customers through solutions in a clear and professional manner• Meet quality and performance KPIs<br>Requirements• University graduates only• English proficiency B2/C1 or above• Strong communication skills<br>???? How to Apply Through Linked In or Whats App 01096775366.

Job Title: Customer Support Specialist Location: Al-Wafa & Al-Amal, Nasr City – Cairo, Egypt Working Hours: 10:00 AM – 6:00 PMWorking Days: Sunday – Thursday Education: University graduates only Experience Required: 1–3 years<br>Key Responsibilities:<br>Handle customer inquiries professionally and efficiently<br>Log and track customer cases using follow-up systems and tools<br>Coordinate with marketing and sales teams to resolve issues related to registrations or payments<br>Ensure communication quality and respond to customers in a timely manner<br>Requirements:<br>Proficiency in computer usage and fast typing skills<br>Excellent communication and interpersonal skills<br>Positive attitude and strong customer service orientation<br>Ability to work in a team and take responsibility<br>Benefits:<br>social insurance<br>Supportive work environment<br>Opportunities for professional development and career growth

Job Title: Customer Support Specialist Location: Al-Wafa & Al-Amal, Nasr City – Cairo, Egypt Working Hours: 10:00 AM – 6:00 PMWorking Days: Sunday – Thursday Education: University graduates only Experience Required: 1–3 years<br>Key Responsibilities:<br>Handle customer inquiries professionally and efficiently<br>Log and track customer cases using follow-up systems and tools<br>Coordinate with marketing and sales teams to resolve issues related to registrations or payments<br>Ensure communication quality and respond to customers in a timely manner<br>Requirements:<br>Proficiency in computer usage and fast typing skills<br>Excellent communication and interpersonal skills<br>Positive attitude and strong customer service orientation<br>Ability to work in a team and take responsibility<br>Benefits:<br>social insurance<br>Supportive work environment<br>Opportunities for professional development and career growth

SUTHERLAND CAIRO IS HIRING! <br>We’re looking for Customer Service Representatives to join our team and provide excellent customer experiences. If you’re a strong communicator, problem-solver, and enjoy helping people, this opportunity is for you!<br> Competitive salary starting from 15.6k up to 22K KPIs Guaranteed for the first three months Fully Paid training Transportation Provided pickup and drop off (Door to door for females 24/7) Career growth opportunities Supportive work environment Social and Medical Insurance Job is on-site in Fifth Settlement, Cairo<br>Requirements: University graduates/dropouts English level: B2+ / C1 Good communication & customer service skills is a plus Willingness to work on-site & rotational shifts (Night-overnight)

SUTHERLAND CAIRO IS HIRING! <br>We’re looking for Customer Service Representatives to join our team and provide excellent customer experiences. If you’re a strong communicator, problem-solver, and enjoy helping people, this opportunity is for you!<br> Competitive salary starting from 15.6k up to 22K KPIs Guaranteed for the first three months Fully Paid training Transportation Provided pickup and drop off (Door to door for females 24/7) Career growth opportunities Supportive work environment Social and Medical Insurance Job is on-site in Fifth Settlement, Cairo<br>Requirements: University graduates/dropouts English level: B2+ / C1 Good communication & customer service skills is a plus Willingness to work on-site & rotational shifts (Night-overnight)

SUTHERLAND CAIRO IS HIRING! <br>We’re looking for Customer Service Representatives to join our team and provide excellent customer experiences. If you’re a strong communicator, problem-solver, and enjoy helping people, this opportunity is for you!<br> Competitive salary starting from 15.6k up to 22K KPIs Guaranteed for the first three months Fully Paid training Transportation Provided pickup and drop off (Door to door for females 24/7) Career growth opportunities Supportive work environment Social and Medical Insurance Job is on-site in Fifth Settlement, Cairo<br>Requirements: University graduates/dropouts English level: B2+ / C1 Good communication & customer service skills is a plus Willingness to work on-site & rotational shifts (Night-overnight)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><b>About BDP International:</b></span></span></p><br> <p><span><span>BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation and logistics solutions. The company was founded in 1966 by Richard Bolte Sr. with global headquarters in Philadelphia, Pennsylvania. Now, BDP employs more than 5,400 people worldwide and operates freight logistics centers worldwide through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries. </span></span></p><br> <p><span><span>BDP serves more than 5,000 customers, including some of the world's leading multinational companies. Clients include: Arkema, Dow, DuPont, HARMAN, The Hershey Company, and more.</span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>SCOPE: </span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Effective coordination</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> and execution of airfreight operations and pricing in line with the PSA BDP standard procedure. </span></span></span></span></span></span></span></span></span></span></span></p><br> <p><strong>Main responsibilities:</strong></p><br> <p><span><span><span><span><span><span><span><span><span><span>Pricing</span></span></span></span></span></span></span> </span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Airfreight rate negotiation with airline , GSA , Origin offices, Agents…</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Preparing quotation to the client including freight and insurance (if required) and follow-up</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Monitor and data maintenance of quotations and win-loss ratio</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Keep track record for airline contract rates (validity/expiry) </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Maintain healthy relation with Carrier , GSA , partners . </span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Operation</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Correct execution of airway bill ,Coordinating with the Ground Handling agent &amp; Carriers for cargo acceptance and handover process .</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Execution of customs clearance in accordance with Egypt&nbsp; customs rules and regulations including customs inspection .&nbsp; </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Coordinating with customer and dispatch team for cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure cargo proper packing &amp; labeling according with carrier , commodity &amp; destination requirement </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time creation of Job Costing Sheet once full delivery is done to finance for invoicing</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Alert and update the shipment details on PSA BDP system</span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Customer Service</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure on time update of cargo status to customer</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Understand customer’s requirement and instruction ( </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>i.e</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> DTC , DTD , description of goods </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Inform customer with the export clearance requirements prior to cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time invoicing of customer,48 hours after cargo delivery . </span></span></span></span></span></span></span></span></span></span></span><br> <br><br> <p><strong>Job Requirements&nbsp;</strong></p><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>+</span></span></span></span></span></span></span><span><span><span><span><span><span><span>5</span></span></span></span></span></span></span><span><span><span><span><span><span><span> years experience </span></span></span></span></span></span></span><span><span><span><span><span><span><span>in</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> airfreight Export/Import operations with knowledge MTS system, customs procedure , DGR basis, ground handling agent &amp; carrier communication . </span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>College/University</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> graduate</span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>Computer literacy with Microsoft Software applications</span></span></span></span></span></span></span><span><span><span><span><span><span><span>, MS</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> Excel expertise .</span></span></span></span></span></span></span></span></span></span></span></span><br> <br> </div>

e Clerx is hiring Customer Service Representatives for its English Account! ????????<br><br>Join our Open Hiring Day and take the next step in your career with an international company.<br><br>???? Open Day: Saturday, September 12th<br>⏰ Time: 10:00 AM – 5:00 PM<br>???? Location: Maadi Technology Park – Building MB3, Cairo<br><br>???? Salary:<br>Up to 21,000 EGP NET including KPI<br><br>???? What We Offer:<br>• Medical & Social Insurance<br>• Transportation Provided<br>• Career Growth Opportunities<br>• Rotational Shifts<br>• Night & Overnight Shifts<br>• Door-to-Door Transportation for eligible night/overnight shifts<br><br>???? Requirements:<br>• Graduate-level education<br>• English Level B2 or above<br>• Strong communication and customer service skills<br>• Comfortable working rotational shifts, including night & overnight shifts<br>• Able to work on-site at Maadi Technology Park<br>• Strong willingness to attend the Open Hiring Day<br><br>⭐ Previous customer service experience is a plus.<br><br>If you're looking for a new opportunity in an international work environment, apply now and join us at the e Clerx Open Hiring Day!<br><br>Good luck! ????

مطلوب للتعيين فورًا &ndash; مسؤول مبيعات خارجية مكان العمل: القاهرة الكبرى المقابلات في مقر الشركة بالمعادي InstaBusiness Salesطبيعة الشغل:مندوب مبيعات خارجية لبيع حلول وخطوط بيزنس، واستهداف:الشركات الصغيرة والمتوسطةسلاسل الصيدلياتسلاسل السوبر ماركتالعياداتالشركات اللي عدد موظفينها من 10 لـ 50 موظفالمتطلبات:يشترط خبرة سيلزيفضل خبرة من 3 لـ 5 سنينمؤهل عالييشترط اللباقة وحسن المظهرالحد الأقصى للسن 33 سنةالباكدج:المرتب: 15,000 جنيه + 1,000 بونصثابت: 7,500 جنيهمتغير: 7,500 جنيهبونص عند تحقيق التارجتأول شهر دخل مضمون 15,000 جنيهعمولات قوية جدًا توصل لـ 500% من التارجتخط بيزنس عليه 18,000 وحدة و30 جيجا إنترنتاجازات إسبوعية جمعة وسبتتأمين طبي بعد 3 شهورتأمين اجتماعي من أول يوم<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 200</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، ساعات إضافية</li></ul>

We’re Hiring | Customer Service Representative<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Position:<br>Customer Service Representative<br>Requirements<br>* University graduates & Dropouts* English proficiency: B2–C1* Excellent verbal and written communication skills* Strong customer service and interpersonal skills* Good problem-solving and decision-making abilities* Basic computer literacy* Ability to work in a fast-paced, target-driven environment* Willingness to work on-site in New Cairo* Flexibility to work rotational shifts, including weekends when required<br>Key Responsibilities<br>* Handle customer inquiries and provide accurate and professional assistance* Identify customer needs and provide appropriate solutions* Resolve customer issues efficiently while maintaining a high level of customer satisfaction* Maintain accurate records of customer interactions* Follow established procedures, quality standards, and company policies* Collaborate with internal teams when necessary to ensure effective issue resolution<br>What We Offer<br>* Competitive salary package* Paid training* Career development and growth opportunities* Professional and supportive work environment* Opportunity to join a global organization and develop your customer service skills<br>???? Location: New Cairo, Egypt???? Work Model: On-site???? Employment Type: Full-time

Company Description:Sutherland Cairo is a global business process transformation company focused on delivering exceptional customer experiences. We provide innovative solutions across a wide range of industries, helping clients achieve their goals through dedicated customer care, technical expertise, and operational excellence. We prioritize employee development and a collaborative environment that fosters growth.<br>Role Description:This is a full-time, on-site Customer Service Support role for English-speaking accounts, based in New Cairo, Egypt. The role involves delivering excellent customer service by handling inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include providing technical support, addressing customer concerns over the phone, and maintaining professional communication standards in line with company protocols.<br>???? Compensation & Benefits Salary: <br>20,800 EGP Net (KPIs included) Performance bonus secured for your first 3 months Fully paid training Free transportation, including door-to-door drop-off for Girls employees after 8 PMMedical & social insurance<br>✅ Requirements:<br>English level: C1 (fluent) Flexibility for Night/Overnight shifts Open to University Graduates only (No Undergraduates opportunities for the time being) Available for immediate start Technical Account Experience<br>???? How to Apply: Apply through job post Or Apply via this link: https://smrtr.io/yyrr5 Or message directly on Whats App: 01034442877

We’re Hiring | English Customer Service Representatives Sutherland is looking for talented English Customer Service Specialists to join our team in New Cairo. If you’re a strong communicator, enjoy helping others, and are looking for an opportunity to grow your career within a global organization, we’d love to hear from you.salary up to 22k What We’re Looking For:University graduates and dropouts are welcome to apply English proficiency: B2–C1Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Customer-focused mindset and professional attitude Willingness to work on-site in New Cairo Flexibility to work full-time shifts, including weekends when required Why Join Sutherland? Be part of a global organization Develop your customer service and communication skills Gain valuable experience in an international work environment Build a strong foundation for your long-term career Location: New Cairo Position: English Customer Service Specialist Work Model: On-site Employment Type: Full-time If you’re ready to take the next step in your career, apply now and join Sutherland!#Sutherland #Hiring #Customer Service #Customer Service Jobs #English Jobs #New Cairo Jobs #Egypt Jobs #Call Center Jobs #Career Opportunity #Now Hiring

<p>The Programs Director oversees the programs portfolio that are offered through its offices in Cairo and Alexandria and through its network of partner institutions located throughout the country. This portfolio features programs, courses and services in the following areas: English language training, test preparation, standardized testing, workforce development, scholarships and exchanges, and entrepreneurship. S/he assists with the overall management of the office and with the development and execution of its annual plans and budget in close collaboration with all relevant internal and external stakeholders. The Programs Director works closely with the CD and others on ensuring that Amideast program departments adhere to efficient project management practices and that programs and services are well planned and executed in line with the organization s quality standards. S/he will be responsible for developing program implementation strategies to ensure that offerings are innovative, result-oriented, and financially applicable, as well as in line with Amideast best practices.</p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Portfolio Oversight</li><li>Manage and monitor the progress of all grant-funded projects, including exchange programs, scholarships, study tours, entrepreneurship and workforce development initiatives, STEM learning programs, and disability programs, ensuring alignment with organizational goals to achieve desired outcomes while adhering to timelines, budgets, and compliance requirements</li><li>Strategic Planning</li><li>Develop and implement strategies for securing new grants and optimizing existing funds</li><li>Contribute to program design during the strategy and business development phase of project development, ensuring alignment with organizational objectives</li><li>Set departmental strategies, yearly objectives, and Key Performance Indicators (KPIs)</li><li>Stay informed about changes and developments in Egyptian public and private education to identify opportunities for Amideast</li><li>Project Management and Implementation</li><li>Oversee the management and implementation of all Amideast grant programs, ensuring timely execution of education and exchange programs, scholarships, study tours, entrepreneurship and workforce development initiatives, STEM learning programs, and disability programs</li><li>Design implementation plans for grant projects that align with organizational goals and community needs</li><li>Ensure that all projects provide comprehensive MEAL data to inform decision-making and track impact</li><li>Oversee the effective execution of all grant programs, including research, outreach, participant recruitment, placements, orientations, specialized programming, scholarship/grant monitoring, and client satisfaction</li><li>Manage certification processes, including proposing fees, budgeting costs, and ensuring customer satisfaction</li><li>Ensure all departmental processes are efficient and effective</li><li>Conduct outreach activities such as public speaking and media interviews to promote awareness of Amideast programs</li><li>Stakeholder Engagement</li><li>Collaborate with internal teams, including finance, program development, and communications, to ensure cohesive project execution.</li><li>Build and maintain relationships with funding agencies, partners, and community stakeholders</li><li>Foster collaborative relationships with the Ministry of Education, the Ministry of Higher Education, and educational and governmental institutions.</li><li>Manage customer and partner relationships to ensure ongoing satisfaction with project outcomes</li><li>Actively network with local and international organizations involved in grants, scholarships, exchange programs, and STEM initiatives</li><li>Donor Management</li><li>Cultivate and manage relationships with donors, ensuring accurate reporting and responsiveness to their needs and expectations</li><li>Develop strategies to enhance donor engagement and foster the growth of donor partnerships</li><li>Provide comprehensive updates to donors on project progress and impact, ensuring transparency and accountability</li><li>Budget Management</li><li>Develop comprehensive budgets for grant proposals, ensuring alignment with project goals and adherence to funding requirements</li><li>Monitor and manage the financial performance of all grant-funded projects to ensure sound spending and compliance with budgetary guidelines</li><li>Provide guidance and training to project teams on budget management best practices, fostering a strong understanding of financial accountability and reporting processes</li><li>Team Supervision</li><li>Supervise departmental staff, providing direction and support to foster a collaborative environment and enhance performance in achieving project goals aligned with Amideast's mission and values</li><li>Conduct regular performance evaluations, set clear objectives, and facilitate professional development opportunities for team members.</li><li>Oversee the distribution of roles and responsibilities among team members to maximize efficiency in managing grant projects</li><li>Address and resolve any challenges within the team promptly, promoting a positive and productive work culture</li><li>Ensure clear communication channels within the team to promote transparency and alignment on project objectives</li><li>Monitoring, Evaluation, Accountability, and Learning (MEAL)</li><li>Develop and implement MEAL plans, tracking tools, and mechanisms, ensuring alignment among all staff members</li><li>Conduct regular assessments to evaluate project performance, impact, and challenges, developing corrective actions as needed</li><li>Analyze data and outcomes from projects to inform future grant proposals and initiatives</li><li>Identify trends and opportunities for improvement within the portfolio</li><li>Reporting and Compliance</li><li>Prepare and submit comprehensive technical and financial reports to funding organizations, detailing project outcomes and expenditures</li><li>Ensure compliance with grant regulations and reporting requirements</li><li>Capacity Building</li><li>Provide guidance and training to staff and partners on grant management best practices</li><li>Facilitate workshops or sessions on proposal writing and project implementation</li><li>Programmatic &amp; Operational Responsibilities</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in nonprofit management, public administration, or a related field (Master's greatly preferred)</li><li>Minimum of ten years experience in grant management, project management, or program development</li><li>Strong analytical, organizational, and communication skills</li><li>Experience leading and managing a team implementing diverse educational projects</li><li>Native-level fluency in spoken and written English and Arabic</li><li>Excellent oral and written communication and presentation skills</li><li>Demonstrated creativity, initiative, decision making and attention to detail</li><li>Ability to organize and maintain substantial amounts of detailed information</li><li>Ability to multitask and prioritize responsibilities</li><li>Ability to work independently and take responsibility</li><li>Excellent computer literacy in MS Office</li><li>Project Management Professional (PMP) certification or Project Management for Development (PMD Pro) Preferred</li><li>Bachelor or master's degree from a U.S. or Canadian university</li><li>Graduate degree in education, international development, or a related field</li><li>Experience administering Egyptian and/or U.S. education projects and exchange programs</li><li>Excellent written Arabic skills</li><li>TOEIC score of at least 900 or equivalent</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.<br><strong>A little taste of your day-to-day:</strong><br>Every day is different at IHG, but you’ll mostly be:<br>•Working closely with your General Manager – while also occasionally acting up in their absence&nbsp;<br>•Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences<br>•Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.&nbsp;<br>•Responding to guest complaints or concerns in a prompt and professional manner&nbsp;<br>•Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability<br>&nbsp;<br><strong>What We need from you:</strong><br>•Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration&nbsp;<br>•Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience&nbsp;<br>•Previous extended stay experience or experience in a hotel of similar size and complexity with an F&amp;B background preferred<br>•Must speak fluent English <br>•Other languages preferred<br><strong>What you can expect from us:</strong><br>&nbsp;<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br>&nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join Us At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do As part of Vodafone Business s strategic ambition to become the SME Champion, this role plays a pivotal part in enabling the success of small and medium enterprises through value-driven partnerships, ecosystem engagement, and targeted programs. The SME Ecosystem &amp; Partnerships Lead is responsible for designing and executing initiatives that position Vodafone Business as a trusted growth partner for SMEs. This includes leading the development of strategic alliances, managing partner integrations, launching new SME-focused initiatives, and building a strong support network for startups.</p><p>Job Profile SME Partnerships &amp; Ecosystem Development Identify, evaluate, acquire, and manage strategic partners that complement Vodafone s SME offerings (e.g., digital solutions, fintech, logistics, e-commerce). Develop and manage the Engez and broader SME verticals partner ecosystem. Design partnership frameworks and value propositions that drive mutual growth. Partner Integration &amp; Experience Lead the end-to-end integration process with partners to ensure a seamless and differentiated customer experience. Collaborate with internal product, technology, and commercial teams to ensure efficient onboarding and operational execution. Implement scalable processes and governance models to manage partnerships effectively. SME Alliance Leadership Design and launch the Vodafone Business SME Alliance, a strategic initiative to create a collaborative platform for SMEs, startups, and ecosystem players. Define selection criteria and onboarding processes for partners and startups. Own ongoing engagement strategy including events, thought leadership, co-marketing campaigns, and innovation challenges. Develop KPIs and performance dashboards to track alliance impact and partner performance. Startups Support Program Launch and manage the Vodafone Business Startups Support Program, focused on accelerating growth for early-stage businesses. Partner with incubators, accelerators, and VCs to identify high-potential startups. Curate a suite of Vodafone and partner services (connectivity, cloud, advisory, marketing support) tailored to startup needs.</p><p>Comptencies and Qualifications Deep expertise in strategic partnerships and ecosystem building to create differentiated SME propositions and unlock new growth opportunities through external alliances. Strong commercial and operational acumen in partner management, with experience designing partnership frameworks, governance models, and scalable onboarding processes that deliver mutual value. Proven ability to lead end-to-end partner integration, collaborating across product, technology, sales, and operations to ensure seamless execution and customer experience. Strong knowledge of the SME, startup, and innovation ecosystem, including incubators, accelerators, venture capital networks, and the evolving needs of early-stage and growth businesses. Track record in developing high-impact SME programs and engagement platforms, including alliances, startup support initiatives, co-marketing campaigns, and performance dashboards to measure business and brand impact. Must have technical / professional qualifications: Bachelor s degree in business, Marketing, or a related field, with postgraduate qualifications considered a plus. 7-9 years of experience in B2B marketing, partnerships, ecosystem development, GTM, preferably within telecom, ICT, or technology-led businesses. Strong knowledge of telecom, ICT, and digital business solutions, with the ability to identify partnership opportunities that strengthen SME value propositions. Experience using CRM, analytics, and performance tracking tools to monitor program effectiveness, partner performance, and customer engagement outcomes. Excellent communication, influencing, and stakeholder management capabilities, with the confidence to work across senior internal stakeholders, external partners, and ecosystem players.</p><p>Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Deep expertise in strategic partnerships and ecosystem building to create differentiated SME propositions and unlock new growth opportunities through external alliances.</li><li>Strong commercial and operational acumen in partner management, with experience designing partnership frameworks, governance models, and scalable onboarding processes that deliver mutual value.</li><li>Proven ability to lead end-to-end partner integration, collaborating across product, technology, sales, and operations to ensure seamless execution and customer experience.</li><li>Strong knowledge of the SME, startup, and innovation ecosystem, including incubators, accelerators, venture capital networks, and the evolving needs of early-stage and growth businesses.</li><li>Track record in developing high-impact SME programs and engagement platforms, including alliances, startup support initiatives, co-marketing campaigns, and performance dashboards to measure business and brand impact.</li><li>Bachelor s degree in business, Marketing, or a related field, with postgraduate qualifications considered a plus.</li><li>7-9 years of experience in B2B marketing, partnerships, ecosystem development, GTM, preferably within telecom, ICT, or technology-led businesses.</li><li>Strong knowledge of telecom, ICT, and digital business solutions, with the ability to identify partnership opportunities that strengthen SME value propositions.</li><li>Experience using CRM, analytics, and performance tracking tools to monitor program effectiveness, partner performance, and customer engagement outcomes.</li><li>Excellent communication, influencing, and stakeholder management capabilities, with the confidence to work across senior internal stakeholders, external partners, and ecosystem players.</li></ul><p></p></section>