وظائف مؤهلات عليا في مصر

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br><br>As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br><br>As a Junior Talent Acquisition Specialist, you will be responsible for coordinating all recruitment activity and support for the business. This will be achieved through employing traditional and modern sourcing strategies to ensure we are hiring the best possible talent, whilst actively living our values.<br><br><strong>In this role, you will: <br><br></strong>Recruitment:<br><br><ul><li>Stay up to date with current sourcing best practices</li><li>Provide support when required to other areas of the business</li><li>Proactively source and engage external talent locally using a wide variety of sourcing techniques :</li><ul><li>Headhunting channels</li><li>Advertising avenues</li><li>Social media methods</li><li>Internal referral system<br></li></ul><li>Work with the Hiring team to understand the scope of open roles</li><li>Maintain good relationships with line managers;</li><li>Report on recruitment metrics as required</li><li>Ensure the recruitment process is adhered to, starting with the Requisition approval</li><li>Screen &amp; shortlist candidates by conducting telephone and online interviews;</li><li>Provide weekly feedback to line managers on the process</li><li>Follow up with emails to regret unsuccessful applicants</li><li>Update our recruitment trackers and discuss open positions with other senior team members</li><li>Maintain a solid relationship with the candidates throughout the interview process</li><li>Conducting various assessments applicable to the role;</li><li>Execute employer branding and on-ground university relations activities<br><br><br></li></ul>Record Keeping:<br><br><ul><li>Ensure the applicant tracking system is updated with prospective candidates and interview feedback</li><li>Save all successful shortlisted candidates on the company's ATS for future pipeline<br><br><br></li></ul>Weekly Reporting:<br><br><ul><li>Meet with Senior Talent Acquisition team members and Hiring Manager to discuss progress of open positions, quality of candidates and strategy to find/engage more talent;</li><li>Provide pre-screened and qualified candidates to the Hiring Manager within the agreed time frames<br><br><br></li></ul>Other:<br><br><ul><li>Ensure all recruitment documents are scanned and saved on the company's ATS</li><li>Coordinate university graduate recruiting initiatives</li><li>Build recruitment networks through local and regional industry contacts to keep up to date with recruitment practices</li><li>To perform any other reasonable task which might be required from time to time;</li><li>Manage relationships with recruitment agencies<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor's degree in Business Administration</li><li>1-3 years of experience in Talent Acquisition;</li><li>Previous experience in the start-up ecosystem is a plus</li><li>Experience in sourcing positions in the online classifieds or e-commerce sector is a plus</li><li>Has minimum experience in sourcing using a wide variety of sourcing channels to source talent, ideally within digital/tech/mobile apps</li><li>Tech recruitment knowledge is a plus</li><li>Proficient in Microsoft Excel;</li><li>Proficient in Microsoft Word</li><li>Good oral and written communication skills.;</li><li>Ability to establish and maintain effective working relationships with people at all levels;</li><li>Excellent coordination and organisation skills.;</li><li>Ability to prioritise work requirements;</li><li>Strong internet research and social media recruitment skills</li><li>Highly motivated, professional, creative, proactive and able to work independently and cooperatively in a diverse group;</li><li>Hands-on attitude and the ability to thrive in a fast-paced environment;</li><li>Take pride in your work and have fun doing it</li><li>Must display resilience and a focus on continuous improvement;</li><li>Proactive approach to finding solutions;</li><li>Fast approach to hiring top-quality candidates<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>A fast paced, high performing team</li><li>Comprehensive Health Insurance</li><li>Life Insurance</li><li>Rewards &amp; Recognitions</li><li>Learning &amp; Development opportunities<br><br><br></li></ul>#Egyptdubizzle

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Some careers have more impact than others.</span></strong></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span>We are currently seeking an experienced professional to join our team in the role of </span><strong><span>UKCS Agent</span></strong></p><br><br><br><br><p><strong><span>Principal responsibilities</span></strong></p><br><br><p><strong><span>Impact on the Business </span></strong></p><br><br><ul><li><span>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.</span></li><li><span>Delivers what is promised in line with customer expectations</span></li><li><span>Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</span></li></ul><p><strong><span>Customers / Stakeholders </span></strong></p><br><br><ul><li><span>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</span></li><li><span>Generating customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><p><strong><span>Leadership &amp; Teamwork </span></strong></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><p><strong><span>Operational Effectiveness &amp; Control&nbsp; </span></strong></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres </span></li><li><span>Maintains HSBC internal control standards </span></li></ul><ul><li><span>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres </span></li></ul><br><p><strong><span>Requirements</span></strong></p><br><br><ul><li><span>Must be university graduate in</span><span> any discipline</span></li><li><span>Must be proficient language(s) required by the process</span></li></ul><ul><li><span>Open to working flexible shifting schedules</span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations</span></li><li><span>Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Ability to work in a high-volume, fast paced environment is required</span></li><li><span>Proficiency with personal computers and basic software packages and specialised applications</span></li><li><span>Excellent communication skills and is polite and friendly at all times</span></li><li><span>Displays patience and empathy</span></li></ul><br><br><p><span>Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</span></p><br><br><br><p><span>The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</span></p><br><br><br><p><strong><span>You’ll achieve more when you join HSBC. </span></strong></p><br><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” </span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. </span></p><br><br><br><br><p><strong><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></strong></p><br><br><br> </div>

<div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>Role Purpose</b> </div> <div> <ul> <li>To Handle corrective actions needed for VFE Charging services for Voice, Data and VAS services including all SDPs, AIRs and all related charging application nodes (Charging Interface, Data Handler , ADSL handler) at Vodafone Egypt network for Consumer and Corporate Customers (Tariff Management) experience and assure fastest recovery of unplanned service disruptions and emergencies.</li> <li>Owning Recharge and Refill services, monthly charging Bill Cycle service, prepaid customers Life Cycle. Also responsible about operational KPI s for charging of voice, Data &amp; prepaid services.</li> <li>Assuring timely, best quality and seamless network changes and expansions on Charging services</li> </ul> </div> </div> <div> <div> <b>Key Accountabilities &amp; Decision Ownership</b> </div> <div> <ul> <li> <strong>Charging Support Strategy:</strong> </li> </ul> <p> </p> <ul> <li> <ul> <li>Discuss priorities in alignment with department and company strategy</li> <li>Agree objectives and goals to fulfil the strategy.</li> <li>Review quarterly the progress and fine tune the objectives/goals/priorities</li> </ul> </li> </ul> <p> </p> <ul> <li> <strong>Charging Second-Line Support and Emergency management:</strong> </li> </ul> <p> </p> <ul> <li> <ul> <li>Handle the SW updates on Charging domain to assure operating on the latest recommended SW level.</li> <li>Responsible for 24/7 system faults, global incidents and corrective maintenance activities execution on prepaid charging Nodes to ensure meeting all Operational KPIs (preventive actions, Fault detection, incident handling , corrective actions and knowledge transfer) to reach minimum MTTR and maintain execution with highest quality standards. In addition to handling all problem management activities to eliminate repetitive incident reoccurrence, Through continuously revamping and modifying Processes</li> <li>Communicate with Charging vendors through regular management meetings with vendors management to assure timely resolution of all critical operational issues, and risks.</li> <li>Responsible of Charging emergencies and assure taking proper and timely decisions to ensure the fastest resolution and least impact on customer experience and VFE network availability.</li> </ul> </li> </ul> <p> </p> <ul> <li> <strong>VFE Charging nodes Integration and configuration Management:</strong> </li> </ul> <p> </p> <ul> <li> <ul> <li>Handle integration &amp; acceptance of all Charging new nodes and expansions in MTXs.</li> <li>Apply and own configuration management activities execution on all Charging nodes. Varying from the simplest configuration changes till Largest Scale upgrades, Mega charging Projects and evolution execution. Seeing through all such activities to be done at highest quality standards and ensuring complete adherence to Change management processes and at the same time minimizing any risks associates with such changes on VFE Network through setting and following proper testing procedures before and after changes.</li> <li>Review and ensure VFE targets related to new Promos , Tariffs, products etc. are achieved with minimum impact on live network and customer experience.</li> </ul> </li> </ul> <p> </p> <ul> <li> <strong>IT, Finance and Commercial Liaison Lead Cross functional tasks to</strong> </li> </ul> <p> <strong> </strong> </p> <ul> <li> <ul> <li>Recharges and vouchers daily/monthly reports reconciliation</li> <li>stakeholders involvement to ensure harmony and most optimum Voice &amp; Data service delivery. Ensuring SLAs are met and at the same time optimizing and creating new interacting processes.</li> </ul> </li> </ul> <p> </p> <p> <strong>Vendor Management:</strong> </p> <p> </p> <ul> <li>Conduct frequent vendor assessment surveys for quality, timeliness and value added.</li> <li>Assess and plan partnerships/alliances with preferred vendors.</li> <li>Establish effective Vendor Management to ensure that VFE gets excellent value of the money spent.</li> <li>Ensure that the vendors performance meets the business needs and monitor vendors KPIs, as agreed in their (SLAs) and applies penalties for non-compliance cases.</li> </ul> </div> </div> <div> <div> <b>Core Competencies, Knowledge, and Experience</b> </div> <div> <ul> <li>University Graduate, BSc of Engineering in Telecommunications or Computer science.</li> <li>2-3 years of experience in Telecommunication Industry.</li> <li>Excellent knowledge of telecom/IT industry.</li> <li>Required hands-on experience with different operating systems (Unix, Linux, ) as system administrator</li> <li>Knowledge in Database maintenance and housekeeping (Oracle, MySql, )</li> <li>Programming languages (Java, Perl, PHP, )</li> <li>Knowledge of GSM/GPRS network structure.</li> <li>Preferable good knowledge with SS7 &amp; TCP/IP.</li> <li>Very good command of Microsoft office.</li> </ul> </div> </div> <div> <div><br></div><div> </div> </div>

<div><h3 data-path-to-node="1"><strong ></strong></h3></div><div ><p><strong>Role Purpose</strong></p><p>The Customer Service Gateway Advisor is responsible for executing the day-to-day operations of the Customer Service Gateway team. This role ensures regional and global standards of performance are met, delivers exceptional customer support, and proactively acquires accurate data to expedite customs clearance processes and maximize customer satisfaction.</p><strong></strong><p><strong>Key Responsibilities</strong></p><ul > <li>Manage day-to-day customer service gateway tasks to achieve regional and global operational excellence.</li> <li>Respond to all customer telephone calls and electronic inquiries promptly, providing accurate, clear, and professional information.</li> <li>Obtain accurate and up-to-date shipment details from customers via phone or email to facilitate fast customs clearance formalities.</li> <li>Execute pre-clearance procedures by extracting operational data to update customers on shipment arrivals, clearance status, and fee computations.</li> <li>Collaborate closely with internal stations and network contacts to coordinate seamless, end-to-end shipment processing.</li> <li>Liaise with customs officials on specific duty assessments, dispute resolutions, and problem shipment handling.</li> <li>Accurately scan documentation, register status checkpoints, and update internal system comments to maintain complete network visibility.</li> <li>Retrieve original shipment paperwork from warehouse facilities in a timely manner to support efficient clearance operations.</li> <li>Maintain organized, neat, and compliant physical and digital customs records for all handled shipments.</li> <li>Ensure all dispatched deliveries possess a verified Bill of Entry and a formal notification of charges.</li> <li>Monitor key performance indicators, achieve operational metrics, and actively contribute to internal quality audits.</li> <li>Investigate and recover operational issues identified through voice-of-customer channels to ensure customer delight.</li> </ul><strong><br></strong><p><strong>Qualifications, Experience and Competencies</strong></p><ul > <li>University Graduate (bachelor's degree required).</li> <li>Minimum of 2 years of professional experience in Customer Service, Logistics, Express Operations, or Customs Clearance.</li> <li>High proficiency in English language skills (both verbal and written communications).</li> <li>Proven understanding of customs clearance processes, pre-clearance documentation, and duty assessment protocols.</li> <li>Proficiency in navigating complex operational databases, customer tracking systems, and document scanning platforms.</li> <li>Excellent interpersonal and communication skills, with a focus on delivering customer delight and dispute resolution.</li> <li>Strong decision-making and analytical abilities to solve complex shipment issues under tight deadlines.</li> <li>High level of stress tolerance and self-management, maintaining composure and focus under pressure.</li> <li>Exceptional planning, organizational, and time-management skills to prioritize critical tasks effectively.</li> <li>Strong teamwork and collaborative mindset, working cooperatively across departments to achieve shared goals.</li> </ul><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????????????????</span> <span Cambria Math", serif;">????????????</span> <span Cambria Math", serif;">????????????????????????????????????????</span> </p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span></p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span> <span Cambria Math", serif;">????????????????????????????????</span></p></div><div><font size="2"></font></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>The role is a very dynmaic role, acting as sergeant at arms for internal and external commuinaction within the customer experience and customer service team within the region of Egypt and Australia and New Zealand&nbsp;</p><br> <p>Manage and create permission for and enablement for CSR and internal team memebers, you will be responible for service defects, credentails management ,&nbsp; as a team memeber you will be participating in our local and global initiatives</p><br> <p>You have to gain knownledge and&nbsp; then mastery for our tools and portals&nbsp;</p><br><ul> <li>Manage internal and external commuincation between EG &amp; ANZ CS team and other departments</li> <li>Access and permisson creation and management for newly team memebers internal and external</li> <li>Data analysis and presentation for performance and other aspects of the business&nbsp;</li> <li>Service defects management&nbsp;</li> <li>Invoices management and fullfillment&nbsp;</li> <li>Project and initiatives management and follow up</li> <li>Portals and tools master user</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br><ul> <li>Enthusisastic commuincator&nbsp;</li> <li>Organized and focused&nbsp;</li> <li>Excellent command of EN language</li> <li>Moderate knowledge of data analysis and data presentation&nbsp;</li> <li>University graduate is prefferable&nbsp;</li> </ul> </div>

<p><h4>Job description</h4> <h4>What will you do?</h4> <ul> <li>Participate in the yearly objectives-setting meeting to discuss and develop the HR and operations directions, strategies, and targets.</li> <li>Responsible for manpower planning regarding all operations recruitment.</li> <li>Responsible for all exit interview collection, validation, and creating the right corrective action regarding turnover and attraction analysis.</li> <li>Manage all site visits and area meetings for offsite/offline, handling any related conflicts according to business need.</li> <li>Ensure cascading any updates or changes from top management to middle management.</li> <li>Develop and maintain positive relationships with employees at all levels.</li> </ul> <h4>Skills description</h4> <h4>What will you need?</h4> <ul> <li><strong>Educational background:</strong><br>University graduate from any discipline (business, marketing, data sciences, or related field).</li> <li><strong>Experience:</strong><br>0-1 years of experience in the human resources field.</li> <li><strong>Technical proficiency:</strong><br> Excellent communication skills.<br> Excellent analytical skills.<br> Excellent understanding of different job descriptions and the fintech industry.<br> Excellent understanding of all HR practices.<br> Profound ability to perform high-quality staff work with attention to detail. </li> </ul></p><p></p>

<p>Job Overview</p><p>We are seeking a motivated and detail-oriented Merchandise Specialist to join our team in Ismailia, Egypt.&nbsp;</p><p>This entry-level role is ideal for a recent university graduate who is enthusiastic about product assortment, inventory management, and retail operations.</p><p>The successful candidate will collaborate with buying, marketing, and store teams to ensure an appealing, well-stocked, and profitable product offering that meets customer needs and supports business growth.</p><p>About the Company</p><p>Our company is a dynamic retailer dedicated to delivering high-quality products and exceptional customer experiences.&nbsp;</p><p>We value initiative, teamwork, and continuous learning, and we provide opportunities for professional development and career advancement in a collaborative environment.</p><p>Key Responsibilities and Duties</p><ul><li>Support the assortment planning process by analyzing sales data, trends, and seasonal requirements to determine optimal product mix.</li><li>Coordinate with suppliers and internal teams to manage purchase orders, lead times, and delivery schedules.</li><li>Assist in price, promotion, and markdown strategies to maximize profitability and sales velocity.</li><li>Maintain accurate product information in the merchandising system, including SKUs, descriptions, pricing, and images.</li><li>Monitor inventory levels, conduct regular stock checks, and collaborate on replenishment plans to reduce stockouts and overstock situations.</li><li>Support visual merchandising standards and seasonal displays to enhance product presentation in stores and online platforms.</li><li>Assist with product lifecycle management, including new product introductions and sunsetting underperforming items.</li><li>Prepare and analyze weekly and monthly performance reports to identify opportunities and inform decision-making.</li><li>Collaborate with marketing and sales teams to implement promotions and campaigns that drive footfall and online traffic.</li><li>Provide exceptional internal and external customer service, addressing inquiries related to product availability, specifications, and policies.</li></ul><p>Qualifications and Requirements</p><ul><li>Bachelor’s degree or in-progress equivalent in Business Administration, Marketing, Economics, or a related field.</li><li>0–1 year of professional experience; internships or academic projects in merchandising, retail, or supply chain are acceptable.</li><li>Strong analytical skills with the ability to interpret sales data and translate insights into actionable plans.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with merchandising or ERP systems is a plus.</li><li>Excellent organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.</li><li>Strong communication and collaboration skills to work effectively with cross-functional teams and suppliers.</li><li>Self-motivated, proactive, and results-oriented with a customer-centric mindset.</li><li>Fluency in English and Arabic; proficiency in Arabic is required for local communication, and English is preferred for supplier relations and documentation.</li></ul><p>Required Skills</p><ul><li>Analytical thinking and data interpretation</li><li>Merchandising and product lifecycle understanding</li><li>Vendor and inventory management</li><li>Attention to detail and accuracy</li><li>Effective communication and teamwork</li><li>Problem-solving and adaptability</li><li>Proficiency with MS Office; familiarity with ERP/merchandising software is advantageous</li></ul><p>Benefits and Perks</p><ul><li>Competitive salary commensurate with experience</li><li>Career growth opportunities within a growing retail organization</li><li>Comprehensive onboarding and ongoing training programs</li><li>Safe and collaborative work environment</li><li>Employee discounts on merchandise</li><li>Health insurance and paid time off as applicable local policies</li></ul>

<p><br></p> <p> </p> <p> <b>JOB PURPOSE</b> </p> <p>As Area sales Manager Delta, you will be responsible for driving market growth and expanding Unilever Food Solutions presence across the entire Delta region. Reporting directly to Mostafa Mohamed Shawki (Regional Sales Manager - Alex &amp;Delta), this role focuses on end-to-end management</p> <p>of all food service channels and restaurant types including Hotels, Key Accounts, Independent Restaurants, Cafes, Quick Service Restaurants (QSRs), Caterers, and Central Processing Units (CPUs).</p> <p>You will identify high-potential business opportunities, execute customized sales strategies to maximize revenue and market share, build strategic relationships with key industry stakeholders, ensure flawless execution of sales and trade plans, and lead cross-functional culinary activations across key Delta hubs. </p> <p> </p> <p> <b>WHAT WILL YOUR MAIN RESPONSIBILITIES BE</b> </p> <p> </p> <ul> <li>Territory Expansion &amp; Strategy: Expand and penetrate all HORECA customers.</li> <li>segments across the Delta region by implementing targeted commercial strategies and territory</li> <li>growth plans.</li> <li>Stakeholder &amp; Account Management: Build, nurture, and maintain strong executive relationships</li> <li>with key decision-makers, including Hotel GMs, F&amp;B Directors, Executive Chefs, Purchasing</li> <li>Managers, Restaurant Owners, and Franchise Chains across Delta.</li> <li> Market Analysis: Continually analyse regional market trends, operator needs, emerging</li> <li>dining formats, and competitor activities to refine route-to-market and channel strategies.</li> <li>Commercial Negotiations: Lead commercial discussions and negotiate highly profitable joint</li> <li>business plans (JBPs) and supply agreements with key HORECA partners for sustainable, long-term</li> <li>volume and margin growth.</li> <li>Sales Activation &amp;Trade Execution: Execute impactful trade initiatives, promotional campaigns, and</li> <li>brand activations (e.g., Knorr, Hellmann) to maximize brand equity and share of wallet in</li> <li>professional kitchens.</li> <li>Performance Tracking &amp; Growth: Rigorously track regional sales targets, distributor performance,</li> <li>and channel KPIs, dynamically adjusting field tactics to deliver top-line revenue and volume</li> <li>expansion.</li> <li>Operational Problem Solving: Collaborate with local distribution partners, supply chain, and culinary</li> <li>teams to resolve field execution challenges and optimize delivery efficiency for operator partners.</li> <li>Budget &amp; ROI Management: Manage trade promotion allocations and channel budgets efficiently to</li> <li>deliver optimum return on investment (ROI) and maximum gross margin.</li> <li>Reporting &amp; Account Analytics: Monitor account performance metrics, maintaining comprehensive</li> <li>CRM records and delivering actionable weekly/monthly commercial reports to the Regional Sales</li> <li>Manager.</li> <li>Culinary Demonstrations &amp; Penetrations: Partner with UFS Chefs to conduct impactful, solution-</li> <li>driven kitchen demonstrations for key operators, converting key accounts to UFS product portfolio.</li> <li>Menu Engineering &amp; Yield Optimization: Lead menu engineering and recipe cost-per-plate</li> <li>discussions with head chefs and commercial buyers to optimize product placement, taste, and</li> <li>operator profitability.</li> </ul> <p><br></p><ul> </ul> <p><b>Skills</b> </p> <ul> <li>Excellent communication, negotiation, and relationship management abilities.</li> <li>Strong analytical and problem-solving skills.</li> <li>Time management skills to handle multiple priorities.</li> <li>Ability to work effectively in a collaborative, cross-functional team environment.</li> <li>Proficiency in performance reporting and strategic planning.</li> <li>A proactive mindset with a focus on continuous improvement and innovation.undefined<b> </b> </li> </ul> <br> <p> <b>Leadership </b> </p> <ul> <li>You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li> <li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li> <li>Ability to inspire and motivate internal and external stakeholders to achieve shared goals.</li> <li>Skilled at managing multiple priorities while ensuring the delivery of exceptional results.</li> <li>Adaptable and forward-thinking, with a focus on driving continuous improvement. </li> </ul> <br> <p> <b>Critical SOL (Standards of Leadership) Behaviors:</b> </p> <ul> <li> <b>PASSION FOR HIGH PERFORMANCE: </b>Takes personal responsibility and accountability for execution and results. Has an owner s mindset, using data and insight to make decisions.</li> <li> <b>PERSONAL MASTERY: </b>Sets high standards for themselves. Actively builds own wellbeing and resilience.</li> <li> <b>CONSUMER LOVE</b>: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li> <li> <b>PURPOSE &amp; SERVICE</b>: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li> <li> <b>AGILITY</b>: Explores the world around them, continually learning and developing their skills. </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p style="font-size: 11px;">Minimum of 3 years experience in restaurant Management, specifically in the Horeca sector- Customer Development.</p><ul style="font-size: 11px;"><li style="font-size: 11px;">Proven experience in forecasting, planning, and activity management.</li><li style="font-size: 11px;">Demonstrated success in agreements negotiation and driving revenue growth.</li><li style="font-size: 11px;">Analytical mindset with the ability to interpret and act on performance data. Selling Skills.</li><li style="font-size: 11px;">Results-driven attitude with a track record of achieving revenue targets.</li><li style="font-size: 11px;">Ability to identify growth opportunities and drive business expansion.</li><li style="font-size: 11px;">University graduate (Business Major is a plus)</li><li style="font-size: 11px;">Delta residence is a plus.</li><li style="font-size: 11px;">Food &amp; culinary passion is a plus.</li><li style="font-size: 11px;">English / Arabic is essential</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p>Responsibilities مهام مشرف امن الموقع تتضمن ولا تقتصر علي الاتي: تنفيذ و تحديث سياسات وبرامج وخطط الأمن الصادر بها قرارت أدارية وعرض اوجه التطويرالتي يمكن ادخالها علي صعيد الموقع او علي كافه المواقع. الأبلاغ عن اي تجاوز او عطل في الأمن الصناعي والوقاية من الحريق و متابعة مدي كفاءة أجهزة ومعدات الاطفاء و السلامه المهنيه وسلامه الغذاء. التأكد من ان كافه العاملين مؤمنين أثناء تواجدهم داخل مقر عملهم و أثناء الدخول و الخروج من البوابات . التأكد من ان كافه الزائرين قد تم تفتشيهم بطريقه سليمه باستخدام الاجهزه المتوفره لضمان عدم حملهم لأي ممنوعات. التأكد من ان كافه افراد العماله الخارجيه قد تم تفتيشهم أثناء الدخول و الخروج بطريقه سليمه باستخدام الاجهزه المتوفره لضمان عدم حملهم لأي ممنوعات او منتجات خاصه بالشركه . التأكد من تامين ممتلكات الشركه و عدم تعرضها للسرقه او النهب أوالتخريب العمدي . الابلاغ عن وجود اي عطل بالاجهزه الخاصه بالامن و متابعة مدي كفاءة الأجهزة والمعدات بصفه مستمره. التاكد من تامين جميع المسنتدات و الملفات الخاصه بالشركه و قطع الغيار و المعدات و الالات الميكانيكيه و الكهربائيه والالكترونيه وضمان عدم خروجها ألا رفقة موظف من الشركه علي ان يكون حاصل علي موافقه كتابيه بذلك . متابعة تنفيذ الإجراءات الاداريه الخاصة بدخول وخروج جميع السيارات والأفراد و التاكد من تنفيذ إجراءات التفتيش من الناحيه الامنيه و الاجرائيه و مراجعة تسجيلها بالدفاتر والسجلات بنهاية الوردية وعمل تقرير يومي للمدير المباشر. مراجعه وأعتماد جميع البيانات فى السجلات الامنية و التأكد من صحتها وتسجيل أي مخالفة بالتقرير اليومي و عرضها على المدير المباشر. تنسيق توقيتات العمل لأفراد قوة الأمن بالموقع بحيث يتم تغطية الموقع أمنيا على مدار ال 24 ساعة وطوال أيام الأسبوع بما في ذلك أيام العطلات - توزيع المهام على أفراد الأمن والإشراف عليهم ومراجعة قيامهم بالمهام الموكلة إليهم. الأشراف على حسن مظهر أفراد الأمن والتأكد من أرتداء الزى الخاص بهم و اتخاذ التدريبات الازمه طبقا للعقد. . الإشراف على إثبات حضور وانصراف أفراد الأمن وفق النظام الاداري المتبع مع عمل كشف بالتأخيرات والغياب و المخالفات والعرض على مديره المباشر للاعتماد و اخطارالمدير المختص بالاداره العامه. مسئول عن تقييم اي فرد امن جديد و الموافقه علي انه مطابق للشروط و المواصفات الموجوده بالعقد و التأكد من قدرته علي اجاده الكتابه و القراءه و القيام بعمليات حسابيه بسيطه. المشاركه في حضور لجان المخلفات ولجان الاعدام أو اي لجنه قد تستجد عقب ورود توجيه كتابي و صريح من مديره المباشر . التأكد من المرور على جميع المنشأت داخل المزرعة و بالأخص مخازن قطع الغيار و الكيماويات و الأسمدة و المبيدات و الورشة و المعمل و مراجعة التقرير اليومى للمرور الذى يتم تقديمة من L1 و التوقيع علية و انشاء أرشيف الكترونى لحفظ صور المرور فى ايام التوقف مع التأكد من سلامة الأقفال و الأشماع.التنسيق والاتفاق مع مدير الموقع على تحديد بوابات الدخول والخروج للموظفين والزائرين والعمالة اليومية والسيارات بأنواعها، وتوزيع مهام الأمن على البوابات بناء على هذا التحديد مع الوضع في الاعتبار امكانيه توحيد تلك البوابات من ما يدفع الي تخفيض افراد الامن -شريطة موافقة مديره المباشر و مدير الموقع و أي مدير أخر له مسئوليه مباشره في هذا القرار. المسئولية المباشرة عن لوحة المفاتيح للموقع، والتي يحتفظ فيها بنسخة من جميع مفاتيح المكاتب والمخازن و التي يتم استخدامها في الطواريء. الابلاغ الفوري عن أي حادثه او مخالفه او ملحوظه للمدير المباشر أو مدير الاداره العامه , كما يتم اخطارغرفه عمليات الاداره العامه بكافه الوقائع فور حدوثها و أحاطه الغرفه بالتطوارات اولا" ب أول . القيام بمراجعه تسجيل الكاميرات بصفه يوميه للتاكد من عدم وجود أي مخالفات , كذا توفيرالادله المطلوبه في حال وقوع أية حوادث أو مخالفات أو سرقات. أجراء تحقيق رسمى كتابى في حالات السرقه أو المخالفات أو الوقائع الامنيه و تقديم أدله او شهود حول الواقعه . تلقى تعليمات الإدارة أو مدير الأمن وتوزيع المهام على أفراد أمن الموقع ومتابعة تنفيذها. مسئول عن متابعه و تحديث قوائم الممنوعين من الدخول و التعامل مع الممنوعين اذا تطلب الامر. في حالات بيع الخردة الموجودة بالموقع، يتوجب تأمين وتنظيم أماكن تنفيذ البيع، وعدم السماح بخروج الخردة المُباعة بدون ما يثبت بيعها دون المسئولية عن الإجراءات الإدارية والمالية. عمل تقريرو تقديم التدريب عن تجربة الاخلاء وخطة تأمين الموقع. مسئول عن الحالـة الأمنية بصفة عامة داخل الموقع. مسئول عن تنفيذ التدريبات الامنيه لأفراد الأمن الحاصل عليها من مديره المباشر و التاكد من استيعابهم لها و جودة التطبيق والتنفيذ سرعة التصرف والأبلاغ عن الأحتياج لتعزيز عند وجود نقص في الافراد. القيام بخطه تأمين داخل المخازن اثناء الحملات الترويجيه و المسابقات ضرورة التواجد على البوابة اثناء تبديل الوردية الخاصة بالعمالة الخارجية لملاحظة الحالة ومتابعة التفتيش. إنشاء خطه اتصالات بالموقع وتقديمها للمدير المباشر والعمل على تحديثها. هذا بالإضافة إلى مايتم تكليفه به من مهام أو واجبات أداريه أو امنيه أخرى بموقعه او مواقع اخري من قبل إدارة الأمن . Qualifications يفضل ان يكون حاصل علي مؤهل عالي علي أن يكون عمل من 3 الي 5 سنوات في وظيفه مماثلة. سرعة البديهه وحسن التصرف في اتخاذ اي أجراء سريع وحكيم لتدارك موقف معين وحل مشكلة معينة مهارات تنظيمية ممتازة ليكون قادرعلى تحديد أولويات المسؤوليات وتلبية المواعيد المحدده مسبقا" في بيئة عمل متعددة المهام. القدرة على العمل في بيئة مليئة بالتحديات وان يكون علي اتم الاستعداد علي للتواصل في اي وقت طوال أيام الأسبوع. يفضل ان يجيد اللغه الانجليزيه قراءه و كتابه – أجاده متوسطه القدره علي كتابة التقريربشكل واضح و دقيق اجاده استخدام و التعامل مع الأجهزه الامنيه ( الاجهزه الاسلكيه, الكشف عن المعادن و الكشف عن الحقائب و الكاميرات) أجاده أستخدام الحاسب الألي و MS Office .</p></div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><i>About Sanofi:</i></p><br><br><p>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.</p><br><br><p><i>About the Job:</i></p><br><br><p>The Customer Experience Partner – Oncology contributes to and leads the oncology sales process within an assigned territory. The role is responsible for promoting Sanofi's oncology product to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives.</p><br><br><p>The role holder is expected to:</p><br><ul><li>Execute territory-level sales strategies aligned with national and regional commercial plans</li><li>Engage HCPs through high-quality, compliant, and scientifically accurate interactions</li><li>Build and sustain strong professional relationships with key oncology stakeholders</li><li>Monitor territory performance and adapt approaches to maximize impact</li><li>Represent Sanofi's values and commitment to patients in every customer interaction</li></ul><p><b>Key Accountabilities</b></p><br><p><b>1. Sales Execution &amp; Territory Management</b></p><br><ul><li>Achieve and exceed assigned sales targets for the Sarclisa within the designated territory</li><li>Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs</li><li>Develop and implement a territory business plan aligned with brand strategy and local market dynamics</li><li>Monitor sales performance data and adjust tactics proactively to address gaps and opportunities</li></ul><p><b>2. Customer Engagement &amp; Experience</b></p><br><ul><li>Deliver compelling, balanced, and compliant product presentations to oncologists, hematologists, and other relevant HCPs</li><li>Provide high-quality scientific and clinical information to support HCP decision-making</li><li>Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner</li><li>Ensure a consistent and differentiated customer experience across all touchpoints</li></ul><p><b>3. Stakeholder &amp; Account Management</b></p><br><ul><li>Identify, map, and prioritize key accounts and stakeholders within the territory</li><li>Build and maintain productive relationships with HCPs, hospital pharmacists, and other relevant decision-makers</li><li>Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions</li></ul><p><b>4. Market Intelligence &amp; Reporting</b></p><br><ul><li>Monitor competitive landscape and market trends within the oncology therapeutic area</li><li>Accurately record all customer interactions and activities in the CRM system in a timely manner</li><li>Provide regular territory reports and insights to line management</li></ul><p><b>5. Compliance &amp; Ethics</b></p><br><ul><li>Ensure all activities are conducted in full compliance with Sanofi's Code of Ethics, local regulations, and industry codes of conduct</li><li>Complete all mandatory training and certifications within required timelines</li><li>Maintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required</li></ul><p><i>About you</i></p><br><p><b>Education:&nbsp;</b></p><br><ul><li>University Graduate with medical background.&nbsp;</li></ul><p><b>Language skills:&nbsp;</b></p><br><ul><li>High level of English proficiency and communication skill&nbsp;</li></ul><p><b>Experience &amp; knowledge:&nbsp;&nbsp;</b></p><br><ul><li>Bachelor’s degree in pharmacy, Medicine, Veterinary medicine or related fields.</li><li>2 years of experience in multinational pharmaceutical company.</li><li>Previous experience in Oncology/ Hematology or specialty medicine (strongly preferred)</li><li>Experience in launching new products (preferred)</li></ul><p><b>Capabilities in line with CFT (Customer Field Transformation) competency&nbsp;</b></p><br><ul><li>Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.&nbsp;&nbsp;</li></ul><ul><li>Understanding and demonstrating value of products and services&nbsp;</li></ul><ul><li>Orchestrating and executing customer Multi Channel Engagement strategy.&nbsp;</li></ul><ul><li>Segmentation and Go-to-Market Strategy understanding.&nbsp;</li></ul><ul><li>Utilising customer insights for planning and execution.&nbsp;</li></ul><ul><li>Collecting customer insights&nbsp;&nbsp;</li></ul><ul><li>Applying Digital Capabilities to Business Solutions.&nbsp;</li></ul><ul><li>Facilitating and sustaining access to Sanofi products and services for planning and execution&nbsp;</li></ul><p><b>Mindset &amp; attitude &nbsp;</b></p><br><ul><li>Collaborative team player &amp; networker (entrepreneurial)&nbsp;</li></ul><ul><li>thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success&nbsp;</li></ul><ul><li>Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.&nbsp;&nbsp;</li></ul><ul><li>Autonomous: Self-organized to develop new competency and capability for GTM transformation&nbsp;</li></ul><br><p><i>Why choose us?</i></p><br><ul><li>Help shape the future of care for chronic and complex conditions like diabetes cardiovascular, Immunology, rare disease and others - and make a real impact at scale, with medicines that reach over 100 million people each year.</li><li>Lead a high-impact portfolio with bold ambitions and significant upcoming launches.</li><li>Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.</li><li>Expand your leadership impact through cross-functional collaboration and international career paths.</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>To handle corrective actions needed for VFE charging services for voice, data and VAS services including all SDPs, AIRs and all related charging application nodes (charging interface, data handler, ADSL handler) at Vodafone Egypt network for consumer and corporate customers (tariff management) experience and assure fastest recovery of unplanned service disruptions and emergencies.</p> <p>Owning recharge and refill services, monthly charging bill cycle service, prepaid customers life cycle. Also responsible for operational KPIs for charging of voice, data and prepaid services.</p> <p>Assuring timely, best quality and seamless network changes and expansions on charging services.</p> <h4>Key accountabilities & decision ownership</h4> <p><strong>Charging support strategy:</strong><br> Discuss priorities in alignment with department and company strategy.<br> Agree objectives and goals to fulfil the strategy.<br> Review quarterly the progress and fine tune the objectives, goals and priorities.</p> <p><strong>Charging second-line support and emergency management:</strong><br> Handle the software updates on charging domain to assure operating on the latest recommended software level.<br> Responsible for 24/7 system faults, global incidents and corrective maintenance activities execution on prepaid charging nodes to ensure meeting all operational KPIs (preventive actions, fault detection, incident handling, corrective actions and knowledge transfer) to reach minimum MTTR and maintain execution with highest quality standards. In addition to handling all problem management activities to eliminate repetitive incident reoccurrence, through continuously revamping and modifying processes.<br> Communicate with charging vendors through regular management meetings with vendors management to assure timely resolution of all critical operational issues and risks.<br> Responsible for charging emergencies and assure taking proper and timely decisions to ensure the fastest resolution and least impact on customer experience and VFE network availability.</p> <p><strong>VFE charging nodes integration and configuration management:</strong><br> Handle integration and acceptance of all charging new nodes and expansions in MTXs.<br> Apply and own configuration management activities execution on all charging nodes, varying from the simplest configuration changes to largest scale upgrades, mega charging projects and evolution execution. Seeing through all such activities to be done at highest quality standards and ensuring complete adherence to change management processes and at the same time minimizing any risks associated with such changes on VFE network through setting and following proper testing procedures before and after changes.<br> Review and ensure VFE targets related to new promos, tariffs, products, etc. are achieved with minimum impact on live network and customer experience.</p> <p><strong>IT, finance and commercial liaison</strong><br> Lead cross-functional tasks to:<br> - Recharges and vouchers daily/monthly reports reconciliation.<br> - Stakeholder involvement to ensure harmony and most optimum voice and data service delivery.<br> Ensuring SLAs are met and at the same time optimizing and creating new interacting processes.</p> <p><strong>Vendor management:</strong><br> Conduct frequent vendor assessment surveys for quality, timeliness and value added.<br> Assess and plan partnerships/alliances with preferred vendors.<br> Establish effective vendor management to ensure that VFE gets excellent value of the money spent.<br> Ensure that the vendors’ performance meets the business needs and monitor vendors KPIs, as agreed in their SLAs, and apply penalties for non-compliance cases.</p> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>University graduate, BSc of engineering in telecommunications or computer science.</li> <li>2-3 years of experience in telecommunication industry.</li> <li>Excellent knowledge of telecom/IT industry.</li> <li>Required hands-on experience with different operating systems (Unix, Linux, etc.) as system administrator.</li> <li>Knowledge in database maintenance and housekeeping (Oracle, MySQL, etc.).</li> <li>Programming languages (Java, Perl, PHP, etc.).</li> <li>Knowledge of GSM/GPRS network structure.</li> <li>Preferable good knowledge with SS7 and TCP/IP.</li> <li>Very good command of Microsoft Office.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant guidance provided by Vodafone.</p> <p>Together we can.</p></p><p></p>

<p>Job Title: Customer Experience Partner (Immunology / Derma Line) Location: Egypt About Sanofi: We re an R&amp;D-driven, AI-powered biopharma company committed to improving people s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people s lives.</p><p>About the job In this role, you'll serve as a trusted partner to healthcare providers, delivering clinical insights and therapeutic solutions that make a real difference in patient outcomes. You'll combine scientific knowledge with commercial acumen to achieve sales targets while maintaining the highest ethical standards.</p><p>Key Accountabilities:</p><p>Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey &amp; Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life s and needs, OCCP planning respecting customer persona individualization. Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams. Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad</p><p>Performance and Business Acumen Self-responsible for individual target activities and sales performance. Hold the shared responsibility of Squad performance. Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ</p><p>Support and Promote company s products value and image: Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities. Differentiate value of SANOFI brands against competitors by understanding customer s medical diagnosis and utilizing digital tools as required by the company in a timely manner. Regularly conduct qualitative customer feedback, competitors activities, ongoing market trends and product s performance reports. Maintain good relationship with KOLs, DOLs to ensure their loyalty and their support to company s business. Facilitate &amp; Sustain access of Sanofi Products Expand SANOFI business with all lines &amp; functions. Anticipate future changes, risks &amp; opportunities affecting Sanofi s position &amp; communicate them across teams. Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business. Seek/expand new opportunity/new channels for the portfolio.</p><p>Team Player Engage in the Squad performance and initiatives. Collaborative mindset to support the colleague CXPs improvement. Takes initiative &amp; leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities. Create networks outside of own team.</p><p>Health Safety and Environment Responsibilities Comply with company procedures and current regulations on hygiene and safety. Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received. Promote and follow the HSE rules and Act responsibly to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc. Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Follow the company s road safety program. Attend HSE training. Promptly report to your manager any dangerous conditions of which you become aware. Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager. Maintain vehicle safety data UpToDate and submit reports to HSE as requested. Retain vehicle maintenance records and submit data as requested. Completion of assigned HSE trainings within the due date.</p><p>Other responsibility Perform other duties as assigned. Respect of company s values, code of ethics and social charter. Respect of personal data protection charter.</p><p>Territory Coverage: Primary coverage areas include (but are not limited to) : Giza Cairo Center Shubra Governorate visits: Dedicated 2 days per week covering: Upper Egypt Delta region Capabilities in line with CFT (Customer Field Transformation) competency Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience. Understanding and demonstrating value of products and services Orchestrating and executing customer Multi Channel Engagement strategy. Segmentation and Go-to-Market Strategy understanding. Utilizing customer insights for planning and execution. Collecting customer insights Applying Digital Capabilities to Business Solutions. Facilitating and sustaining access to Sanofi products and services for planning and execution</p><p>Mindset &amp; attitude Collaborative team player &amp; networker (entrepreneurial) thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo. Autonomous: Self-organized to develop new competency and capability for GTM transformation. Take The Lead Values: Aim Higher - Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. Act for patients - Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients. Be Bold - Take thoughtful risks, seize opportunities and think beyond what s possible to accelerate our science and drive compelling growth. Lead Together - Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>About you: Education: University Graduate with medical background. Experience &amp; knowledge: Minimum 2 Years Experience Proven track record in achieving sales results and account management. High level understanding of GTM operation and capability. Immunology or Derma specialty Experience is highly preferred to have.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>EY Cairo- EY Parthenon - TCF - VME - Valuation Graduate Opportunity</b></p><br> <p><b>Location: Cairo, Egypt</b></p><br> <p><i>At EY, we’re all in to shape your future with confidence.</i></p><br> <p><i>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</i></p><br> <p><i>Join EY and help to build a better working world</i>.</p><br> <p><b>Are you ready to shape the future with confidence?</b></p><br> <p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br> <p><b>The opportunity: Your next adventure awaits (Nationals Only)</b></p><br> <p>Are you eager to learn about how organizations operate and succeed? Are you a problem-solver and strategic thinker passionate about the business world?</p><br> <p>This graduate opportunity in EY Parthenon is for you. You will be mentored as you work with supportive and diverse project teams that will help you learn and challenge you to grow. You will be helping the teams with specific components of a project, such as analyzing a client’s data or participating in client interviews. You will work with clients to understand their unique situations and uncover insights that help them know what needs to be done. You will feel a great sense of achievement after you synthesize your overall storyboard and present the findings to your client.</p><br> <p>If you are a university graduate, EY could be the opportunity for you. You will be part of a team working with interesting clients, and we'll help you to enhance your strengths and acquire new skills for your career.</p><br> <p><b>What we look for:</b></p><br> <ul><li><b>You have an agile, growth-oriented mindset. </b>What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.</li><li><b>You are curious and purpose driven.</b> We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers.</li><li><b>You are inclusive.</b> We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.</li><li><b>Qualifications:</b><ul><li>Bachelor’s or master’s degree in: Finance and Accounting degrees or other related fields.</li><li>Basic understanding of Financial theories and Business Strategies.</li><li>Strong analytical skills and business acumen.</li><li>To comply with the role requirements, only Nationals will be considered</li></ul></li></ul> <p><b>What’s in it for you:</b></p><br> <ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul> <p><b>What you can expect:</b></p><br> <p><b><i>Step 1: Apply</i></b></p><br> <ul><li><i>If you can confidently demonstrate that you meet the criteria above, please complete the online application as soon as possible. Make sure to answer all questions.</i></li><li><i>Make sure you apply early and do not forget to follow the instructions carefully and answer all the questions to ensure your application is successful.</i></li></ul> <p><b><i>Step 2: Online Assessments</i></b></p><br> <ul><li><i>After we review your application, you will receive an invitation email from ‘EY Careers’ to complete the EY online assessments. Approach the tests as you would approach any new challenge. It might be tough, but you can do it!</i></li></ul> <p><b><i>Step 3: On Demand Interview</i></b></p><br> <ul><li><i>Upon passing the assessments, you will receive an email invitation to complete a prerecorded video interview. You will be required to record yourself responding to behavioral based questions. Being yourself is key to passing this step of the recruitment process.</i></li></ul> <p><b><i>Step 4: Attend</i></b></p><br> <ul><li><i>Once you have been shortlisted, you may be invited to attend a recruitment day or an interview. This is your opportunity to visit our office, speak with our people and ask questions about life and work at EY.</i></li></ul> <p><b><i>Step 5: Receive</i></b></p><br> <ul><li><i>If you are a great fit for the opportunity, you will receive an offer to join EY and begin your career at one of the best companies to work for. It’s time to celebrate.</i></li></ul> <p>Are you ready to shape your future with confidence? Apply today.</p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br> <p><i>EY | Building a better working world</i></p><br> <p><i>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</i></p><br> <p><i>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</i></p><br> <p><i>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</i></p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Some careers have more impact than others.</strong></span></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span>We are currently seeking an experienced professional to join our team in the role of&nbsp;<strong>UKCS Agent</strong></span></p><br><br><br><br><p><span><strong>Principal responsibilities</strong></span></p><br><br><br><p><span><strong>Impact on the Business</strong></span></p><br><br><ul><li><span>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.</span></li><li><span>Delivers what is promised in line with customer expectations</span></li><li><span>Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</span></li></ul><br><p><span><strong>Customers / Stakeholders&nbsp;</strong></span></p><br><br><ul><li><span>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</span></li><li><span>Generating customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><br><p><span><strong>Leadership &amp; Teamwork&nbsp;</strong></span></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><br><p><span><strong>Operational Effectiveness &amp; Control&nbsp;</strong></span></p><br><br><ul><li><span>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres</span></li><li><span>Maintains HSBC internal control standards</span></li></ul><ul><li><span>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</span></li></ul><br><p><span><strong>Requirements</strong></span></p><br><br><ul><li><span>Must be university graduate in&nbsp;any discipline</span></li><li><span>Must be proficient language(s) required by the process</span></li></ul><ul><li><span>Open to working flexible shifting schedules</span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations</span></li><li><span>Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Ability to work in a high-volume, fast paced environment is required</span></li><li><span>Proficiency with personal computers and basic software packages and specialised applications</span></li><li><span>Excellent communication skills and is polite and friendly at all times</span></li><li><span>Displays patience and empathy</span></li></ul><br><br><p><span>Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</span></p><br><br><br><p><span>The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</span></p><br><br><br><p><span><strong>You’ll achieve more when you join HSBC.</strong></span></p><br><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></p><br><br><br><p><span><strong>***Issued By HSBC Electronic Data Processing (Egypt) private LTD***</strong></span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <strong>SCOPE</strong> </div> <div> Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.</div> <div> <br> </div> <div> <strong>OVERALL OBJECTIVES</strong> </div> <div> The job of <strong>Assistant Groups &amp; Events Manager</strong> is executed satisfactorily when:</div> <ul> <li> The Hotel achieves its Financial Objectives.</li> <li> The Group and Events Sales team that the person works with achieves their Revenue Objectives.</li> <li> The person achieves their Personal Objectives.</li> </ul> <div> <br> </div> <div> <br> <br> </div> <div> At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers daily activities. The Assistant manager of groups &amp; events<strong> </strong>fulfils <em>their</em> role as a Talent Development Ambassador when:</div> <ul> <li> They actively support and implement Talent Development initiatives as a part of their daily activities.</li> <li> They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.</li> <li> They support and initiate transfer, cross exposure and task force assignments for their team.</li> <li> They personally conduct performance evaluations with their team on a regular basis and take personal interest for their talents development plans.</li> <li> They recruit and select potential talent according to current and future department, hotel and Kempinski s needs including conducting interviews for positions in their department.</li> </ul> <div> <strong>AIN RESPONSIBILITIES</strong> </div> <div> <br> </div> <ul> <li> Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.</li> <li> Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. </li> <li> Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.</li> <li> Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.</li> <li> Apply the Kempinski MICE SOP s from Group Enquiry to Contracting. </li> <li> Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.</li> <li> Carry out site inspections with potential MICE clients in coordination with the Field Sales department.</li> <li> Realize up sell possibilities to meet and surpass Group &amp; Event budget goals.</li> <li> Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards.</li> <li> Create activities to ensure ongoing maintenance of bookings.</li> <li> Generate proper proposals and contracts.</li> <li> Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.</li> <li> Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator). </li> <li> Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded.</li> <li> Introduce the Event Manager / Groups &amp; Events Coordinator to the client.</li> <li> Conduct Exit Interviews with important customer after their event asking for future business.</li> <li> Cross-sell to other hotels within the Kempinski Group (and GHA).</li> <li> Regular competition checks.</li> <li> Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.</li> <li> Properly maintain LOS/CAN and UNC business.</li> <li> Further administrative tasks and other possible assigned duties.</li> <li> Perform any other duties as assigned to them by management.</li> </ul> <div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><b> EDUCATION</b>: College Degree in Hospitality required,University graduate <br> <br>EXPERIENCE: Previous experience of minimum two (2) years in luxury hotels is required. Previous experience in Groups &amp; Events management, Reservations or Sales preferred.<br> <br>LANGUAGE: Ability to work and communicate in a multinational environment:<br>Local language excellent oral and written skills (as applicable)<br>English excellent oral and written skills<br>Additional language - beneficial<br> <br> <br> </div> <div> <br> </div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><span><strong><span>We connect. We in</span>spire.</strong></span></span></span></p><br><br><br><br><p><span><strong><u>Role purpose</u></strong></span></p><br><br><br><br><p><span>The purpose of this role is to provide <strong>essential logistical and administrative support to the Teaching Operations team</strong>, ensuring the smooth and efficient running of daily teaching activities. Reporting to the Teaching Operations Manager or Coordinator, the Assistant supports the preparation of teaching spaces, materials and equipment, assists with venue checks and other logistical arrangements, and completes routine administrative tasks such as data entry, filing and document preparation. The role responds to day-to-day operational needs and requests from teaching staff, helping maintain operational readiness and contributing to a high-quality learner and teacher experience.</span></p><br><br><p><span>The role works closely with <strong>teaching staff and operational colleagues</strong> to ensure classrooms, materials, equipment and other resources are ready in advance of classes and that operational tasks are completed accurately and on time. The Assistant supports <strong>safeguarding and health &amp; safety procedures</strong> through routine checks and reporting, and contributes to a positive, responsive and efficient working environment. The role requires strong attention to detail, responsiveness and a proactive approach to supporting the smooth execution of daily teaching operations.</span></p><br><br><br><br><p><span><strong><u>Role Accountabilities</u></strong></span></p><br><br><br><p><span><strong>Customer Experience &amp; Service Delivery</strong>: Receives and responds to customer enquiries, identifying complex issues that require resolution by others and referring them appropriately. Recognises the impact of incidents, including child protection incidents, behaviour management issues, complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the Team Leader to concerns that may affect service delivery or customer experience. Monitors the movement of Young Learner students during classes, ensuring they remain safe and on the premises, and escalates concerns to the Academic Team. Delivers administrative and customer services in line with agreed corporate procedures to maximise quality, continuity and efficiency. Provides logistical support for the organisation and delivery of teaching, registration, and other internal and external activities and events, including setting up classrooms in accordance with British Council standards and rearranging furniture and layouts with contracted staff. Proactively communicates and liaises with internal and external stakeholders to ensure effective coordination and delivery of services and activities.</span></p><br><br><br><p><span><strong>Administration, Facilities &amp; Operational Support</strong>: Supports day-to-day operational and administrative requirements, including clerical work, filing, scanning, archiving, document and database updates, and maintaining accurate records relating to the work area. Supervises administrative and logistical services and assists the Marketing Officer with maintaining records of promotional materials. Ensures classroom IWBs are functioning correctly by carrying out basic troubleshooting and escalating technical issues to the IT Technician as required. Reports premises and equipment maintenance issues to the Business Operations team. Monitors small-scale resources, cash and stock in line with established procedures, ensuring equipment and materials are available and ready for use when required. Monitors the cleanliness of the British Council building, ensuring classrooms and public areas meet British Council standards, particularly during class changeovers and after-hours support, and reports service provider issues to the Business Operations team. Acts as the point of contact for deliveries to the Teaching Centre.</span></p><br><br><br><p><span><strong>Planning, Suppliers &amp; Self-Management</strong>: Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities across daily and weekly time horizons. Coordinates external contractors and suppliers to complete straightforward, time-limited activities in line with established procedures, monitoring completion against agreed quality and time standards to ensure efficient service delivery. Supports effective coordination of suppliers and services and maintains operational readiness by ensuring agreed activities, resources and logistical requirements are completed accurately and on time.</span></p><br><br><br><p><span><strong><u>Qualification and Experience </u></strong></span></p><br><br><br><p><span><strong>Essentials</strong></span></p><br><br><br><ul><li><span>High School Certificate</span></li><li><span>University Graduate or Diploma in any field</span></li><li><span>Minimum of 1 year of full-time work experience</span></li></ul><br><p><span><strong>Desirable</strong></span></p><br><br><br><ul><li><span>Experience of working in an educational institution</span></li></ul><br><br><p><span><strong><u>Important information</u></strong></span></p><br><br><br><ul><li><span><strong>British Council Pay band</strong>: 2</span></li><li><span><strong>Contract type</strong>: FTC</span></li><li><span><strong>Location: </strong>Egypt</span></li><li><span><strong>Proof of Identity requirements &amp; right to work in the country</strong>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</span></li><li><span><strong>Application Closing Date: Monday, 28 September 2026 at 20:30 Egypt time (23:59 IST)&nbsp;</strong></span></li></ul><br><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

•The Universal Banker serves as a dynamic, fully integrated role that combines the core functions of all three foundational banking positions: "Teller, Prestige Relationship Manager and Commercial Customer Advisor" into one seamless experience.•Rather than rotating through separate job assignments, this single, comprehensive role empowers the individual to operate across every facet of the branch, acting as the primary point of contact for client transactions, service inquiries and sales opportunities.•The Universal Banker is responsible for processing teller transactions with speed and accuracy, resolving complex customer service issues, and proactively identifying financial product solutions to meet client goals.•By unifying these responsibilities, the position ensures operational flexibility, delivers a consistent and efficient client journey, and provides the banker with a holistic understanding of the business, enabling them to thrive as a versatile, customer-centric professional.•This is an entry-level opportunity for fresh graduates to build a comprehensive foundation across branch operations, sales and relationship management, and business customer advisory from day one.<br>Main Accountabilities •Act as the primary point of contact for customers at the branch, handling transactions, service inquiries and sales opportunities in a single, seamless interaction.•Process end-to-end cash and counter transactions with speed and accuracy, including cash evacuation, till balancing, and large-value transactions for premier and corporate customers within authorization limits.•Manage customer account servicing requests — account opening support, cheque book and account closure requests, mandate/signature changes, standing instructions, e-statement/internet banking registration and outward/inward payment processing (domestic and international). •Reduce over-the-counter footfall by proactively migrating customers to digital and self-service channels (ADM, BIR, IVR, internet/mobile banking).•Drive sales performance by identifying customer needs and cross-selling the Bank's products and services, achieving monthly referral and sales targets (minimum one qualified referral per day). •Build and grow a portfolio of customer relationships, including prestige and business/commercial customers to generate sustainable growth in balances, revenue and product holding; proactively reactivate low-balance or overdrawn accounts.•Support Mid-Corp & SME customers with account transactions, KYC/documentation, and basic trade and liabilities product inquiries, referring complex needs to specialist teams. •Own and resolve customer queries and complaints end to end — balance inquiries, collected cheques, statement regeneration, transfer/SWIFT and fee inquiries — escalating where necessary and taking steps to prevent recurrence.•Maintain operational compliance across all activities, including adherence to transaction/authorization limits, KYC, sanctions screening, AML, fraud prevention, Health & Safety, and security of premises.•Work collaboratively with the branch team, providing cover for colleagues when required, sharing knowledge and best practice, and pursuing self-development to build a holistic understanding of the business.•Perform any other duties as assigned from time to time.<br>Technical Skills / Competencies• Communication with Impact• Agility• Customer Focus• Leadership• Problem Solving and Innovation<br>Functional Competencies: • Well organized with strong planning skills; able to work under pressure with attention to detail and thoroughness• Strong communication, questioning, presentation, and persuading & influencing skills• Good numerical and analytical skills; understanding and meeting customer needs; results oriented• Excellent client relationship management and service orientation; self-starter and team player; adaptable• Computer skills, including working knowledge of Microsoft Word, Excel, Power Point and Outlook; ability to learn the Bank's core banking/mainframe system and CRM during onboarding Knowledge, Expertise and Experience• Fresh university graduate; no prior banking experience required, this is an entry-level, fully integrated role• Bachelor's degree from a recognized university (Commerce, Business, Economics, Finance or related field preferred)• Ability to multi-task and confidently move between operational, sales and advisory conversations • Very Good command of English (spoken and written)• Versatile, customer-centric mindset with the appetite to build a holistic understanding of the branch business across cash operations, relationship management and business customer advisory