وظائف مؤهلات عليا في مصر

<p>Are you ready to make it happen at Mondel z International? Join our mission to lead the future of snacking. Make it matter. As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.</p><p>This is a full-time, rotational program, you will move across multiple functions. This Program is designed for recent MSc graduates who are eager to learn, grow, and make an impact from day one. You will rotate through different functions over a defined period, working on real business challenges, collaborating with cross-functional teams, and receiving mentorship from senior leaders. Each rotation is designed to stretch your capabilities, deepen your business acumen, and help you discover where your strengths and passions align.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A growth mindset with a genuine hunger to learn and adapt quickly</li><li>Strong analytical and problem-solving skills with the ability to turn data into actionable insights</li><li>Excellent communication and interpersonal skills you can influence and collaborate across all levels</li><li>Entrepreneurial spirit, resilience and a proactive attitude</li><li>Passion for innovation and continuous improvement</li><li>Leadership potential demonstrated through academic, extracurricular, or professional experiences</li><li>Recent university graduate with a Bachelor's degree in Engineering (Industrial, Electromechanical, Mechanical, Electrical, Mechatronics, or Electronics).</li><li>0-1 year of professional experience (internships and part-time roles count).</li><li>Willingness and flexibility to rotate across different functions.</li><li>Fluency in English.</li><li>Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)</li><li>Ability to manage multiple priorities and deliver results within tight timelines.</li></ul>

<p><h4>What will you do?</h4> <p><strong>•</strong> Handle all software for all our POS products to ensure that machine problems have been solved.<br> <strong>•</strong> Test the device thoroughly and ensure that the problem has been solved with high quality before delivery to maintain our maintenance reputation in the market.<br> <strong>•</strong> Handle all under maintenance cases within SLA to achieve customer satisfaction regarding maintenance time.<br> <strong>•</strong> Ensure availability of spare parts needed for quick maintenance and necessary accessories required by customers to resolve problems quickly in the shortest possible time.<br> <strong>•</strong> Record all maintenance actions into the maintenance system (Remedy) to get an accumulated record of all maintenance actions.<br> <strong>•</strong> Provide periodic reports to the direct manager on maintenance achievements.<br> <strong>•</strong> Build good contact with customers to create a strong database that helps us reach merchants as soon as possible.<br> <strong>•</strong> Handle all Level 2 repair activities for payment terminals and related devices, including assembly and disassembly processes, to ensure timely resolution of technical issues and optimal device performance.<br> <strong>•</strong> Review and validate merchant data in the Remedy system, including serial numbers, terminal information, and related records, to ensure data accuracy and support efficient operational and maintenance activities.</p> <h4>Skills description</h4> <h4>What will you need?</h4> <p><strong>•</strong> Educational background: university graduate.<br> <strong>•</strong> Experience:<br> ??o 0-2 years’ experience in any related field.<br> <strong>•</strong> Technical proficiency:<br> ??o Ownership<br> ??o Functional skills<br> ??o Ideas presentation and taking initiative<br> ??o Continuous learning<br> ??o Customer centricity</p> <p><strong>Functional level:</strong><br> ??o Very good understanding of the system.<br> ??o Having the required business knowledge.<br> ??o Very good understanding of the POS.</p> <p><strong>Business level:</strong><br> ??o Ability to understand how the POS works and identify errors, if any.</p></p><p></p>

<p><h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin.</li> <li>Set and direct the general company’s commercial strategies covering business development in sales and market share for Aman.</li> <li>Responsible for seeking sales opportunities and forecast to ensure profit growth and the expansion of Aman.</li> <li>Carries responsibility for organizing and planning the assigned area's sales targets, point of sale (number of branches), coverage and routing and ensuring resources are efficiently and effectively utilized.</li> <li>Carries responsibility for building and maintaining long term relationships with key customers in the market.</li> <li>Obtains market intelligence information and maintains knowledge of competitors’ activities.</li> <li>Ensures that accurate and updated customer records are maintained.</li> <li>Monitors customer payments, ensuring that all accounts are settled in accordance to the agreed terms and conditions, on a regular basis.</li> <li>Ensures that reporting systems are fully implemented by the sales force and reports are provided to the management on time.</li> <li>Reviews and analyzes sales reports (based on handheld devices) to develop or improve potential areas.</li> <li>Prepares proposals and demand forecasts (on a quarterly basis) to the Senior Commercial Director on the development and/or corrective actions based on sales reports on potential areas.</li> </ul> <h4>Skills description</h4> <p><strong>What will you need?</strong></p> <ul> <li><strong>Educational background:</strong> University graduate from any discipline.</li> <li><strong>Experience:</strong> Minimum of 8 years in sales.</li> <li><strong>Technical proficiency:</strong></li> <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching & mentoring</li> <li>Customer centricity</li> </ul> <li><strong>Functional level:</strong></li> <ul> <li>Excellent knowledge of the different selling techniques</li> <li>Very good knowledge of all the products' features</li> <li>Very good knowledge about competitors in the market</li> </ul> <li><strong>Business level:</strong></li> <ul> <li>Understanding how achieving the sales target affects distribution chain’s business and its profitability</li> <li>High level understanding of top management's goals (to be able to effectively communicate them to sales supervisors)</li> </ul> </ul></p><p></p>

Role Purpose<br><br>The Customer Care &amp; Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards. This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements.<br><br>Key Responsibilities<br><br><br><ul><li>Remote Booking Management: Accurately follow remote booking procedures to ensure on-time collection for customers.</li><li>Service Recovery Analysis: Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances.</li><li>Preventive Measure Implementation: Apply corrective and preventive measures based on incident findings to benefit both customers and DHL.</li><li>Complaint &amp; Claims Resolution: Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions.</li><li>Customer Education: Capitalize on opportunities to educate customers on DHL’s value-added offerings, such as shipment insurance.</li><li>Revenue Generation: Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools.</li><li>Tracing Support: Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team.</li><li>Agent Training: Train Customer Service agents and other functions on empowerment and its application under various scenarios.</li><li>Stakeholder Collaboration: Work closely across functional departments and DHL stations to maintain performance standards.</li><li>Compliance Monitoring: Review process flows for ISO Audits to ensure compliance with current procedures.<br><br><br></li></ul><strong>Qualifications, Experience, And Competencies<br><br><br></strong><ul><li>Education: University Graduate.</li><li>English Proficiency: Excellent communication skills, both spoken and written.</li><li>Professional Experience: 2–3 years of experience in customer services, specifically in complaint and claims handling in a service environment.</li><li>Software Expertise: Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable.</li><li>Analytical Ability: Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data.</li><li>Planning &amp; Organizing: Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved.</li><li>Decision Making: Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty.</li><li>Self-Management: Remains calm, objective, and controlled in responding to urgent or demanding situations.</li><li>Accountability: Acts responsibly, keeps commitments, and complies with the intent of policies and procedures.</li><li>Interpersonal Skills: Excellent negotiation and interaction skills with a focus on customer-facing excellence.<br><br><br></li></ul><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.<br><br>✨ We <strong>Deliver the Difference<br><br></strong>✨ We <strong>Care<br><br></strong>✨ We <strong>Grow Together</strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose</span><span><span><span>The Customer Care &amp; Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards</span></span><span>. </span><span><span>This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements</span></span><span>.</span></span><br>Key Responsibilities<ul><li><span><strong><span>Remote Booking Management:</span></strong><span> Accurately follow remote booking procedures to ensure on-time collection for customers</span></span><span>.</span><br></li><li><span><strong><span>Service Recovery Analysis:</span></strong><span> Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances</span></span><span>.</span><br></li><li><span><strong><span>Preventive Measure Implementation:</span></strong><span> Apply corrective and preventive measures based on incident findings to benefit both customers and DHL</span></span><span>.</span><br></li><li><span><strong><span>Complaint &amp; Claims Resolution:</span></strong><span> Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions</span></span><span>.</span><br></li><li><span><strong><span>Customer Education:</span></strong><span> Capitalize on opportunities to educate customers on DHL’s value-added offerings, such as shipment insurance</span></span><span>.</span><br></li><li><span><strong><span>Revenue Generation:</span></strong><span> Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools</span></span><span>.</span><br></li><li><span><strong><span>Tracing Support:</span></strong><span> Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team</span></span><span>.</span><br></li><li><span><strong><span>Agent Training:</span></strong><span> Train Customer Service agents and other functions on empowerment and its application under various scenarios</span></span><span>.</span><br></li><li><span><strong><span>Stakeholder Collaboration:</span></strong><span> Work closely across functional departments and DHL stations to maintain performance standards</span></span><span>.</span><br></li><li><span><strong><span>Compliance Monitoring:</span></strong><span> Review process flows for ISO Audits to ensure compliance with current procedures</span></span><span>.</span><br></li></ul><br>Qualifications, Experience, and Competencies<ul><li><span><strong><span>Education:</span></strong><span> University Graduate</span></span><span>.</span><br></li><li><span><strong><span>English Proficiency:</span></strong><span> Excellent communication skills, both spoken and written</span></span><span>.</span><br></li><li><span><strong><span>Professional Experience:</span></strong><span> 2–3 years of experience in customer services, specifically in complaint and claims handling in a service environment</span></span><span>.</span><br></li><li><span><strong><span>Software Expertise:</span></strong><span> Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable</span></span><span>.</span><br></li><li><span><strong><span>Analytical Ability:</span></strong><span> Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data</span></span><span>.</span><br></li><li><span><strong><span>Planning &amp; Organizing:</span></strong><span> Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved</span></span><span>.</span><br></li><li><span><strong><span>Decision Making:</span></strong><span> Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty</span></span><span>.</span><br></li><li><span><strong><span>Self-Management:</span></strong><span> Remains calm, objective, and controlled in responding to urgent or demanding situations</span></span><span>.</span><br></li><li><span><strong><span>Accountability:</span></strong><span> Acts responsibly, keeps commitments, and complies with the intent of policies and procedures</span></span><span>.</span><br></li><li><span><strong><span>Interpersonal Skills:</span></strong><span> Excellent negotiation and interaction skills with a focus on customer-facing excellence</span></span><span>.</span><br></li></ul><br><p><span><strong><span>Equal Treatment Clause:</span></strong><span> We are committed to fostering equal opportunity and strictly reject all forms of discrimination</span></span><span>. </span><span>At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience</span><span>.</span></p><br><br><br><p>✨ We <strong>Deliver the Difference</strong></p><br><br><p>✨ We <strong>Care</strong></p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>

Job Purpose<br>- To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.<br><br>- The jobholder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.<br><br>- Job Holder must be able to source new business of Ultra HNW individuals through referrals, marketing activities, and personal contacts.<br><br>- Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.<br><br>- Coach and manage Senior Relationship Managers<br><br><br>Key Result Areas- Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customers<br>- Ability to communicate with HNW clients to structure advise based on client needs<br>- Ability to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.<br>- Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.<br>- Safeguard the bank from potential loss / AML fraud/ and ensure ethical behavior<br>- Safeguard banks reputation by ensuring ethical professional behavior at all times before/during after sales<br>- Enhance market profile and awareness.<br>- Achieve revenue goals, sales &amp; portfolio growth targets across a range of products &amp; services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)<br>- Acquire ‘new to bank’ NHW clients<br>- Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.<br>- Minimize customer attrition<br>- Maintain proactive client contact<br>Operating Environment, Framework and Boundaries, Working Relationships- Interact with product managers/investment advisory/ line managers/ cross sales mgr / CSO’s to constantly provide feedback on competition and customer response to products/services<br>- Coordinate activities with other department in order to maximize conversions from the lead referral process.<br>- Ensure client expectations are constantly met.<br>Problem Solving<br>- Ability to understand customer’s financial needs on a one to one basis<br>- Intricate understanding of products pertaining to HNW customers – both internal &amp; external (competitors)<br>- Advanced market knowledge of various investment vehicles / markets / economics.<br>- Accurate projection of sales numbers.<br>- Proactive action on customer feedback /needs<br>- Timely escalation of service issues.<br>Decision Making Authority &amp; Responsibility<br>- Pricing discretion for effective relationship management<br>- Strong responsibility for ethical selling to customers with complete disclosure about the products &amp; services.<br>Knowledge, Skills and Experience<br>- University Graduate<br>- Strong numbers, selling &amp; investments/ Financial Market Knowledge<br>- Strong Interpersonal skills and cultural sensitivity<br>- Relationship Management &amp; Networking skills. Extrovert / Amiable personality<br>- At least, 3 years experience of a similar job with another bank

<p>We are seeking a Business &amp; Data Analyst to support cost governance, resource management, business case evaluation, and performance reporting within the Networks function. The role partners closely with Finance, HR, operational teams, and senior stakeholders to provide financial and headcount analysis, forecasting, reporting, and actionable insights. The successful candidate will contribute to strategic decision-making through robust analysis, accurate reporting, and continuous improvement of business case tracking and reporting frameworks.</p><p>What you ll do</p><ul><li>Track actual costs and headcount against approved business cases across Networks and provide regular analysis of performance and spending trends.</li><li>Analyse, validate, and document cost drivers, resource trends, and financial performance to ensure reporting accuracy and completeness.</li><li>Prepare presentations, reports, dashboards, and supporting analyses for leadership decision-making and group submissions.</li><li>Monitor key projects, identify emerging trends, provide early warnings, and support forecasting activities.</li><li>Maintain and continuously enhance business case tracking, reporting processes, and governance frameworks.</li><li>Execute and support resource management processes, including monthly headcount reporting, workforce analysis, productivity tracking, and data validation.</li><li>Support recharge calculations and analyses by collaborating with Finance, HR, Business Partners, and operational stakeholders.</li><li>Produce monthly reporting on spending, headcount, forecasts, budgets, and business case performance across different organisational dimensions.</li><li>Develop cost estimates and provide analytical support for month-end and forecasting activities.</li><li>Participate in business case development through rate card preparation, pricing simulations, reasonableness checks, and stakeholder consultations.</li><li>Monitor and report benefits delivered through transformation and continuous service improvement initiatives.</li><li>Extract and reconcile data from systems including SAP, VIBE, FinX, Anaplan, and Think Box to support reporting accuracy.</li><li>Deliver high-quality ad hoc analyses, reporting, and stakeholder requests in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University graduate with a minimum of 5 years experience in a technology management and/or finance environment.</li><li>Background in business, accounting, finance, or a related discipline.</li><li>Experience in budget planning, forecasting, financial analysis, and project management.</li><li>Knowledge of the ICT industry and technology operations.</li><li>Ability to engage effectively with senior stakeholders and collaborate across multiple business functions.</li><li>Strong analytical, problem-solving, and decision-making capabilities.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>Advanced proficiency in SAP, Microsoft Excel, and PowerPoint.</li><li>Fluent English communication skills.</li><li>ACCA or CIMA qualification is advantageous.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>

<strong>Role Purpose:<br><br></strong>The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.<br><br><strong>Key Responsibilities:<br><br><br></strong><ul><li>Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</li><li>Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</li><li>Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</li><li>Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</li><li>Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</li><li>Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</li><li>Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</li><li>Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</li><li>Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</li><li>Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.<br><br><br></li></ul><strong>Qualifications, Experience and Competencies:<br><br><br></strong><ul><li>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</li><li>Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</li><li>Valid Cisco Certified Network Associate (CCNA) certification is required.</li><li>ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</li><li>Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</li><li>Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</li><li>Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</li><li>Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</li><li>Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</li><li>Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.<br><br><br></li></ul><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.<br><br>✨ We <br><br>✨ We <br><br>✨ We

<p>The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures.&nbsp; &nbsp;</p><p><br></p><p><b>Key Responsibilities</b></p><p>The job of Butler is executed satisfactorily when:</p><p>GSS (Guest Satisfaction Survey) results are rated on an average with “5” and above.</p><p>Hotel and Outlets are promoted.</p><p>VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.</p><p>All guest requests are executed highly professional and efficiently.</p><p><br></p><p><b>MAIN RESPONSIBILITIES</b></p><p>Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.&nbsp;</p><p>Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.&nbsp;</p><p>For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.</p><p>After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.&nbsp; &nbsp;</p><p>Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.&nbsp;</p><p>At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.&nbsp;</p><p>Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.&nbsp;</p><p>Offer personalized wake-up to the room with tea or coffee as per guest requests.&nbsp;</p><p>Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.</p><p>Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.</p><p>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Should have the Egyptian Nationality EDUCATION: High Instituation or University graduate. One year experience in a customer service oriented position, 5 Stars Hotel Experiance. English excellent oral and written skills The skills the candidate must have to fill this position: Listening and oral skills Listen attentively and speak clearly Basic knowledge of Hotel Business Operations Microsoft Office Applications Opera Cloud System Basic knowledge of Micros To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Customer service orientation Teamwork / Cooperation Cross Cultural Sensitivity Interpersonal Skills Integrity</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Purpose:</strong> </p><br><br><p>The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><ul><li><p>Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</p><br><br></li><li><p>Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</p><br><br></li><li><p>Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</p><br><br></li><li><p>Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</p><br><br></li><li><p>Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</p><br><br></li><li><p>Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</p><br><br></li><li><p>Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</p><br><br></li><li><p>Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</p><br><br></li><li><p>Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</p><br><br></li><li><p>Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.</p><br><br></li></ul><br><p><strong>Qualifications, Experience and Competencies:</strong></p><br><br><ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</p><br><br></li><li><p>Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</p><br><br></li><li><p>Valid Cisco Certified Network Associate (CCNA) certification is required.</p><br><br></li><li><p>ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</p><br><br></li><li><p>Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</p><br><br></li><li><p>Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</p><br><br></li><li><p>Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</p><br><br></li><li><p>Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</p><br><br></li><li><p>Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</p><br><br></li><li><p>Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We </p><br><br><p>✨ We </p><br><br><p>✨ We <br></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Overview:</strong></p><br><br><p>This role is the first step into a career in banking.This role provides fresh graduates and junior professionals with the opportunity to build core banking competencies, develop client facing skills and gain firsthand exposure to HSBC's products, services and operational standards. Incumbents will play a key role in delivering an exceptional customer experience while cultivating the professional capabilities to build a career in banking. The job holder&nbsp;interacts with and assists all customer types covering Premier, Advance, Mass as well as Commercial Banking and assisting associates with approvals over their limit.</p><br><br><p>The Frontline Officer Role in HSBC is the first face-to-face point of contact for our customers in the Branch, either as a Sales and Service Officer (SSO) or Teller Officer (TO).</p><br><br><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><br><ul><li>Providing a personalized, friendly and efficient&nbsp;service</li><li>Provide exceptional, efficient counter and sales service for all customer segments, International wealth and premier banking (IWPB), Premier and Corporate</li><li>Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions</li><li>Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate</li><li>Updating customer profile screens with details of customer contact</li><li>Work closely with the sales floor to achieve the set sales performance expectations</li><li>Complete declarations forms properly and obtain clear and meaningful explanations on the source of fund</li><li>Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations</li><li>Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><br><p><strong>Knowledge &amp; Experience / Qualifications :</strong></p><br><br><ul><li>University Graduate</li><li>Proven ability in customer relationship management</li><li>Ability to analyses financial priorities and influence customers to take appropriate action to meet their needs</li><li>An understanding of HSBC’s Credit Policy and Lending Guidelines.</li><li>An broad knowledge of financial planning and defining customer needs</li><li>An understanding of the needs of the mass affluent customer segment in general</li><li>A full understanding of&nbsp; referral processes&nbsp;</li><li>An understanding of the Premier, Advance and Personal Banking Propositions</li></ul><br><p><strong>SKILLS :</strong></p><br><br><ul><li>Excellent relationship skills</li><li>Customer driven with a strong focus on quality of service</li><li>Proven ability in making lending decisions in accordance with bank policy and guidelines</li><li>A clear understanding of how value is created within the Premium segment, both for customers and the bank</li><li>The jobholder forms an integral part of the branch and wider HSBC management team.</li><li>The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues</li></ul><br><br> </div>

<p>Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Matter. As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor. More about this role What you need to know about this position: This is a full-time, rotational program, you will move across multiple functions. This Program is designed for recent MSc graduates who are eager to learn, grow, and make an impact from day one. You will rotate through different functions over a defined period, working on real business challenges, collaborating with cross-functional teams, and receiving mentorship from senior leaders. Each rotation is designed to stretch your capabilities, deepen your business acumen, and help you discover where your strengths and passions align.</p> <p>Education / Certifications: Recent university graduate with a Bachelor's degree in Engineering (Industrial, Electromechanical, Mechanical, Electrical, Mechatronics, or Electronics).</p> <p>Job specific requirements: 0 1 year of professional experience (internships and part-time roles count). Willingness and flexibility to rotate across different functions. Fluency in English. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Ability to manage multiple priorities and deliver results within tight timelines.</p> <p>Work schedule: Full-Time No Relocation support available</p> <p>Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.</p> <p>Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p> <p>Job Type Graduate Program Graduates Early Careers</p><p><strong>Desired Candidate Profile</strong></p><p>What extra ingredients you will bring: A growth mindset with a genuine hunger to learn and adapt quickly Strong analytical and problem-solving skills with the ability to turn data into actionable insights Excellent communication and interpersonal skills you can influence and collaborate across all levels Entrepreneurial spirit, resilience and a proactive attitude Passion for innovation and continuous improvement Leadership potential demonstrated through academic, extracurricular, or professional experiences</p>

<p>We are looking for a Junior SOC Engineer (L1) to join our team and provide high-quality security monitoring and threat detection for an enterprise client within a B2B environment. This role focuses on active security monitoring, triage, and incident response for international clients in English.</p><p>The position requires working in a 3-shift rotation (8 hours per shift) based on Cairo time:</p><ul><li><p><strong>Morning Shift:</strong> 08:00 AM – 04:00 PM</p></li><li><p><strong>Evening Shift:</strong> 04:00 PM – 12:00 AM (Midnight)</p></li><li><p><strong>Night Shift:</strong> 12:00 AM – 08:00 AM</p></li></ul><p>&nbsp;</p><h3>What you'll be doing</h3><ul><li><p>Provide real-time security monitoring and analysis of security alerts (SIEM, EDR, firewalls, and system logs).</p></li><li><p>Log, track, and triage security incidents through ticketing systems, and escalate to L2/L3 engineers when necessary.</p></li><li><p>Communicate with clients via email and chat to report security incidents or request additional information (no call center duties).</p></li><li><p>Perform initial issue diagnostics, analyze security alerts, and run preliminary investigations on potential threats.</p></li><li><p>Assist in identifying unauthorized access control issues, compromised accounts, and malicious activity.</p></li><li><p>Participate in incident management processes following established security playbooks (runbooks).</p></li><li><p>Analyze system alerts, endpoint behavior, and network traffic for timely threat containment.</p></li><li><p>Investigate basic security events and perform root cause analysis.</p></li><li><p>Conduct online meetings with customers or team leads when required.</p></li><li><p>Create, update, and maintain internal runbooks and technical security documentation.</p></li></ul><h3>What We Offer</h3><ul><li><p>Opportunity to work on large-scale, impactful projects</p></li><li><p>Clear career growth path within a team with 27+ years of experience</p></li><li><p>Professional, friendly, and supportive team environment</p></li><li><p>EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)</p></li><li><p>Modern office in the Smart Village district.</p></li><li><p>Flexible and transparent compensation review system</p></li><li><p>Overtime compensation options</p></li><li><p>Private medical insurance after completing the probation period</p></li><li><p>Payments in USD</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><h3>Requirements</h3><ul><li><p>Upper-Intermediate to Advanced English (B2/C1, written and spoken).</p></li><li><p>Background in Computer Science, Cyber Security, or strong technical proficiency in operating systems (Windows and Linux administration).</p></li><li><p>University graduate or final-year student with full-time availability to work on a rotational shift schedule.</p></li><li><p>Strong analytical thinking, alertness, and rapid problem-solving skills.</p></li><li><p>Patience, emotional stability under pressure, and a client-oriented mindset.</p></li><li><p>Ability to communicate clearly and professionally with international clients.</p></li><li><p>Willingness to work night shifts, weekends, or holidays as part of the rotation schedule.</p></li></ul><h3>Nice to have</h3><ul><li><p>Prior experience in technical support, system administration, or network troubleshooting.</p></li><li><p>Understanding of basic security frameworks (such as the MITRE ATT&amp;CK framework and the Cyber Kill Chain).</p></li><li><p>Basic understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS) and traffic analysis tools (e.g., Wireshark).</p></li><li><p>Experience working in international environments or exchange programs.</p></li><li><p>Basic scripting skills (Python, PowerShell, or Bash) to help automate repetitive tasks.</p></li><li><p>Familiarity with SQL databases.</p></li><li><p>Experience using ticketing or security case management systems such as ServiceNow, JIRA, or TheHive.</p></li><li><p>Familiarity with SIEM, EDR, or logging systems (such as Splunk, Microsoft Sentinel, Elastic/ELK, CrowdStrike Falcon, SentinelOne, or Wazuh).</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Matter.</b></p><br><p>As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.</p><br><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p>This is a full-time, rotational program, you will move across multiple functions. This Program is designed for recent MSc graduates who are eager to learn, grow, and make an impact from day one. You will rotate through different functions over a defined period, working on real business challenges, collaborating with cross-functional teams, and receiving mentorship from senior leaders. Each rotation is designed to stretch your capabilities, deepen your business acumen, and help you discover where your strengths and passions align.</p><br><p><b>What extra ingredients you will bring:</b></p><br><ul><li><p>A growth mindset with a genuine hunger to learn and adapt quickly</p><br></li><li><p>Strong analytical and problem-solving skills with the ability to turn data into actionable insights</p><br></li><li><p>Excellent communication and interpersonal skills — you can influence and collaborate across all levels</p><br></li><li><p>Entrepreneurial spirit, resilience and a proactive attitude</p><br></li><li><p>Passion for innovation and continuous improvement</p><br></li><li><p>Leadership potential demonstrated through academic, extracurricular, or professional experiences.</p><br></li></ul><p><b>Education / Certifications:</b></p><br><p>Recent university graduate with a Bachelor's degree in Engineering (Industrial, Electromechanical, Mechanical, Electrical, Mechatronics, or Electronics).</p><br><p><b>Job specific requirements:</b></p><br><ul><li><p>0–1 year of professional experience (internships and part-time roles count).</p><br></li><li><p>Willingness and flexibility to rotate across different functions.</p><br></li><li><p>Fluency in English.</p><br></li><li><p>Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)</p><br></li><li><p>Ability to manage multiple priorities and deliver results within tight timelines.</p><br></li></ul><p><b>Work schedule:</b></p><br><p>Full-Time</p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>Graduate ProgramGraduatesEarly Careers </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Matter.</b></p><br><p>As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.</p><br><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><span>This is a full-time, rotational program, you will move across multiple functions. This Program is designed for recent MSc graduates who are eager to learn, grow, and make an impact from day one. You will rotate through different functions over a defined period, working on real business challenges, collaborating with cross-functional teams, and receiving mentorship from senior leaders. Each rotation is designed to stretch your capabilities, deepen your business acumen, and help you discover where your strengths and passions align.</span></p><br><p><b>What extra ingredients you will bring:</b></p><br><ul><li><span>A growth mindset with a genuine hunger to learn and adapt quickly</span></li><li><span>Strong analytical and problem-solving skills with the ability to turn data into actionable insights</span></li><li><span>Excellent communication and interpersonal skills — you can influence and collaborate across all levels</span></li><li><span>Entrepreneurial spirit, resilience and a proactive attitude</span></li><li><span>Passion for innovation and continuous improvement</span></li><li><span>Leadership potential demonstrated through academic, extracurricular, or professional experiences</span></li></ul><p><b>Education / Certifications:</b></p><br><ul><li><span>Recent university graduate</span> <span>with a Bachelor's degree in Engineering (Industrial, Electromechanical, Mechanical, Electrical, Mechatronics, or Electronics).</span></li></ul><p><b>Job specific requirements:</b></p><br><ul><li><span>0–1 year of professional experience (internships and part-time roles count).</span></li><li><span>Willingness and flexibility to rotate across different functions. </span></li><li><span>Fluency in English. </span></li><li><span>Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)</span></li><li><span>Ability to manage multiple priorities and deliver results within tight timelines.</span></li></ul><p><b>Work schedule:</b></p><br><p>Full-Time</p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>Graduate ProgramGraduatesEarly Careers </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Purpose<p>The Digital Customer Solutions (DCS) Specialist acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.</p><br><br>Key Responsibilities<ul><li><p>Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.</p><br><br></li><li><p>Lead country-level digital integration projects from technical scoping and stakeholder alignment through to testing, final execution, and sign-off.</p><br><br></li><li><p>Serve as the main point of contact for customer technical integration onboarding, guiding clients from requirements gathering through live production.</p><br><br></li><li><p>Troubleshoot complex technical integration issues daily by analyzing API request/response payloads, error codes, and application system logs.</p><br><br></li><li><p>Direct technical conversations with external client IT and operations departments to modify data streams, configurations, and connectivity.</p><br><br></li><li><p>Collaborate closely with commercial and sales teams to provide technical guidance and map specific digital shipping solutions to client trading profiles.</p><br><br></li><li><p>Act as the local technical expert on data quality, eliminating manual workarounds by driving systemic software enhancements through regional engineering channels.</p><br><br></li><li><p>Package comprehensive diagnostic summaries—including reproduction steps and impact assessments—when escalating advanced platform anomalies to regional IT teams.</p><br><br></li><li><p>Develop automated routines and scripts utilizing corporate office tools to minimize manual administration and streamline recurring reporting patterns.</p><br><br></li><li><p>Plan and deliver professional technical briefings, walkthroughs, and educational documentation to help external clients proactively align with upcoming platform updates.</p><br><br></li></ul><br>Qualifications, Experience and Competencies<ul><li><p>University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a strictly related field.</p><br><br></li><li><p>Professional fluency in both English and Arabic, with highly developed written English skills suitable for authoring external client-facing technical guidance.</p><br><br></li><li><p>Minimum of 2 years of experience in a dedicated, external-customer-facing technical support, software integration, or customer solutions environment.</p><br><br></li><li><p>Proven practical experience in API troubleshooting with a demonstrated ability to read and interpret REST/JSON and XML payloads.</p><br><br></li><li><p>Direct experience analyzing application error messages, application logs, and utilizing standard testing tools such as Postman or similar clients.</p><br><br></li><li><p>Strong working knowledge of corporate data handling tools, including relational database queries (SQL) and advanced analytical spreadsheet processing.</p><br><br></li><li><p>Solid communication competence, with a proven ability to translate complex software restrictions to business users, and commercial needs to developers.</p><br><br></li><li><p>Structural problem-solving approach focused on achieving long-term root-cause resolution over temporary issue closure.</p><br><br></li><li><p>Exceptional self-prioritization skills, showing a capacity to work independently against strict, unyielding external regulatory deadlines.</p><br><br></li><li><p>Experience or background in logistics, express shipping, or customs trade compliance frameworks is highly advantageous.</p><br><br></li><li><p>Familiarity with modern data scripting or automation languages (such as Python, JavaScript, or workflow automation engines) is considered a valuable asset.</p><br><br></li></ul><br><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><br><br><br><p>✨ We <strong>Deliver the Difference</strong> </p><br><br><p>✨ We <strong>Care</strong> </p><br><br><p>✨ We <strong>Grow Together</strong></p><br><br><br> </div>

Kalimbassieris Maritime seeks to employ a senior Marine Engineer/Naval Architect as Marine Surveyor for its Alexandria office, Egypt.<br>We are a leading marine consultancy firm offering both in-depth technical expertise and claims handling services. We act as Marine Consultants, Surveyors, P&I Correspondents and insurance average agents. Our clients are the international marine insurance markets, H&M underwriters, P&I Clubs, whitelist ship registries and other shipping commercial interests. Established in Greece in 1979, today we have 12 offices throughout the Mediterranean, Middle East and Black Sea and are the biggest network in the region.<br>About the Role:We are seeking a qualified Marine Engineer to join our team as a Marine Surveyor, conducting technical inspections and investigations on behalf of P&I Clubs, H&M underwriters, shipowners and other marine stakeholders. The role involves attending vessels to assess damage, machinery condition and other technical matters and producing clear, accurate survey reports.<br>Key Responsibilities will include:Carrying out marine damage and loss prevention condition surveys onboard ships and floating means (e.g. tugs, offshore vessels, barges) Carrying out marine incident investigation work Compiling survey reports with findings promptly<br>Required Skills / Qualifications / Experience:Seagoing (Engine Room) experience on merchant vessels or Shipyard Hull repairs experience or in a Marine Surveying firm University graduate as Naval Architect/ Marine Engineer Work experience – minimum 5 years Fluent English and MS Office use Able to travel within Egypt and abroad<br>Personal skills and abilities:Excellent verbal and written communication skills in English Ability to work under pressure, multitask and prioritize tasks Organized and detail-oriented Comfortable working with minimal supervision and as part of a team Willingness to learn cargo related surveying work<br>What We Offer Competitive salary based on experience Opportunity to work with a leading name in marine consultancy<br>If you are interested in a challenging and progressive work environment, please submit your resume/CV (in English) to hregypt@kalimbassieris.com quoting reference “Marine Surveyor/Egypt”.<br>All applications will be treated strictly confidentially.

<p><strong>Application Deadline: </strong>12 October 2026</p><p><strong>Department: </strong>Rooms Division, Front Office &amp; Guest Services</p><p><strong>Location: </strong>Egypt - Cairo</p><p><strong>Compensation: </strong>EGP0 / month<br><br></p><strong>Description<br><br></strong>The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures. <br><br><br><br><strong>Key Responsibilities<br><br></strong>The job of Butler is executed satisfactorily when:<ul><li>GSS (Guest Satisfaction Survey) results are rated on an average with “5” and above.</li><li>Hotel and Outlets are promoted.</li><li>VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.</li><li>All guest requests are executed highly professional and efficiently.<br></li></ul>MAIN RESPONSIBILITIES<ul><li>Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.</li><li>Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.</li><li>For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.</li><li>After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay. </li><li>Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.</li><li>At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.</li><li>Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.</li><li>Offer personalized wake-up to the room with tea or coffee as per guest requests.</li><li>Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.</li><li>Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br></li></ul><strong>Skills, Knowledge and Expertise<br><br></strong><ul><li>Should have the Egyptian Nationality</li><li>EDUCATION: High Instituation or University graduate.</li><li>One year experience in a customer service oriented position, 5 Stars Hotel Experiance.</li><li>English – excellent oral and written skills</li><li>The skills the candidate must have to fill this<br>position:</li></ul><ul><li>Listening and oral skills</li><li>Listen attentively and speak clearly</li><li>Basic knowledge of Hotel Business Operations </li><li>Microsoft Office Applications</li><li>Opera Cloud System</li><li>Basic knowledge of Micros</li></ul><ul><li>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:</li></ul><ul><li>People Oriented</li><li>Passionate for European luxury</li><li>Entrepreneurial</li><li>Straightforward</li><li>Customer service orientation</li><li>Teamwork / Cooperation</li><li>Cross Cultural Sensitivity</li><li>Interpersonal Skills</li><li>Integrity<br><br></li></ul><strong>About Kempinski<br><br></strong>At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.<br><br>Your stage awaits.<br><br>Discover a career crafted by you.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<br>We are currently seeking an experienced professional to join our team in the role of UKCS Agent<br>Principal responsibilities<br>Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products<br>Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate<br>Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team<br>Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres<br>Requirements Must be university graduate in any discipline Must be highly Fluent in English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy Must be Cairo Resident