وظائف اخصائي العمليات في مصر

<p><h4>About the company</h4> <p>We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p> <p>This position is based in Cairo, Egypt.</p> <p>SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.</p> <p>SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.</p> <h4>Job profile</h4> <p>The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.</p> <p>As a Digital Sales Development Executive, you will work with a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP & LoB footprint in net new name and install base across all industries, working with SAP and partners resources, as well as customers. You will be focusing on SAP’s solution area described below.</p> <h4>Solution specialization</h4> <p>Customer experience (CX) provides organizations with the tools and technology to enable meaningful, personalized, and seamless customer interactions that drive business growth.</p> <p>CX focuses on putting the customer at the center of business to drive transformative results. These solutions provide organizations with the tools and technology to deliver consistent, engaging, and personalized experiences across every touchpoint in the customer journey. CX solutions connect commerce, sales, service, marketing, and customer data, but with a unique focus on the end-to-end customer experience. By understanding, anticipating, and responding to the needs and expectations of each individual customer, CX enables organizations to streamline customer-facing operations, increase loyalty and revenue, and make data-driven decisions to optimize engagement across the entire lifecycle. It's a powerful tool for enhancing overall go-to-market efficiency and ensuring the success of an organization's customer retention and growth strategies.</p> <h4>Key responsibilities and tasks</h4> <p>The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:</p> <ul> <li>Executing targeted outbound campaigns via phone, chat, and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> <li>Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline).</li> <li>Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> </ul> <p>Digital Sales Development Executive generates and qualifies leads through proper means, nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.</p> <p>The Digital Sales Development Executive will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.</p> <h4>Campaign execution & lead management</h4> <ul> <li>Plan and execute call and email activities to generate leads using the most efficient means together with manager/expert.</li> <li>Support and cooperate with Field Marketing, Solution Specialists, Account Executives.</li> <li>Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.</li> <li>Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.</li> <li>Pass qualified leads to Sales resource for opportunity management and execution.</li> <li>Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.</li> </ul> <h4>Training & enablement</h4> <ul> <li>Assist in activities to enhance demand generation and product/solution skills.</li> <li>Be active part of either classroom, e-learning, virtual classroom, or mentor-led activities.</li> <li>Complete all enablement requested in a timely manner.</li> </ul> <h4>Experience and language requirements</h4> <ul> <li>2-5 years of experience in demand generation or inside sales environment.</li> <li>Preferably digital (remote) experience, specifically in high volume of customer facing experience, phone-centric work.</li> <li>High volume activity working environments, involving phone and a CRM/contact management system.</li> <li>Fluency in English and Arabic required.</li> <li>Fluency in any other regional language preferred.</li> <li>Bachelor's degree or equivalent business experience.</li> </ul> <h4>Bring out your best</h4> <p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p> <h4>We win with inclusion</h4> <p>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p> <p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p> <h4>Additional information</h4> <p>Requisition ID: 456762 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p> <p>Job segment: ERP, Developer, Cloud, Inside Sales, Telemarketing, Technology, Sales</p></p><p></p>

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for a new Merchant Enablement Specialist:<br>Job purpose:<br>Responsible for the enablement and onboarding of new ECR customers, across Egypt, UAE, and Saudi Arabia. This includes training the customer, configuring their menu and settings, and remotely configuring their hardware.<br>Key accountabilities and decision ownership:<br>Understanding the customer’s configuration requirements for ECR software and related solutions remotely by communicating by chat, phone, and email Working with the Sales and Customer Success teams to bring the new customer through the Enablement/Onboarding process. Conduct welcome calls with clients and ensure documents are fulfilled. Complete full training on our ECR application, back office, and other software and hardware to become a true expert. Providing clear and concise training to users of ECR applications, back office, and other software and hardware to allow them to use fundamental, intermediate, and advanced features. Managing the customer relationship to obtain full information about their configuration preferences, ECR menu import, staff roles and permissions, and other information about their onboarding. Ensuring the information provided is correctly configured and imported into the system. Configure the customer’s hardware remotely or work with the field team to ensure its configuration. Resolve initial issues where reconfiguration or retraining is needed. Manage the handover of the customer to the Support team at the end of the Enablement process to ensure they have excellent ongoing support when needed. Provide excellent customer experience throughout the Enablement journey. Communicate clearly and empathetically to technical and non-technical users alike by asking questions about their requirements and requesting information where needed to complete the process. Conduct quality checks with the clients/merchants and provide necessary changes to the back-end solution. Document the enablement process accurately, clearly, and promptly within our ticketing system. Effectively triage the type of issue - misconfiguration, retraining, retraining, or software bug and take the necessary action to rectify it. Report bugs to the development team using internal tools when they are identified. Liaise with the billing & account receivables team to ensure payment is received. Liaise with field technicians in the customer’s market when needed for deployment or issue resolution which requires a site visit. Manage your time effectively and deliver results to the customer on time within agreed SLAs. Meeting or exceeding KPIs including ticket response time, time to complete enablement steps, and customer satisfaction. Handle miscellaneous duties and responsibilities as defined by management.<br>Must Have Technical / Professional Qualifications:<br>+2 years’ experience preferably in an onboarding or support role in SAAS or ECRTrack record of meeting SLAsTrack record showing good technical fundamentals. Degree, degree or other professional qualification in IT, Software, Engineering, Networking, or a similar area Experience and knowledge of the ECR sector Hospitality experience using ECR software.<br>Join our dynamic team as a Merchant Enablement Specialist and contribute to our Fin Tech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.<br>Our values guide how we think and act - They describe what we care about the most.<br>Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team.<br>We are changing lives by constantly striving for a better solution.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Job Summary</b> <br><p>We are seeking an experienced and dynamic Internal Communication and Engagement Specialist to join our team. The successful candidate will play a key role in enhancing internal communication within the organization and driving employee engagement initiatives. The ideal candidate will possess excellent presentation skills, be a proficient event MC, and have strong digital acumen. They will be responsible for managing multiple projects and tasks with exceptional quality, ensuring effective communication channels and maintaining employee engagement. This position reports to the Head of Internal Communications and Employee Engagement.</p><br><br><br><b>Job Responsibilities</b> <br><p>Responsibilities:</p><br> <ul> <li>Create engaging content for various internal communication channels, including newsletters, emails, and digital displays.</li> <li>Manage and maintain internal communication channels, ensuring timely and accurate dissemination of information.</li> <li>Serve as an event Master of Ceremonies (MC) for relevant internal events, ensuring smooth and engaging presentations.</li> <li>Collaborate with cross-functional teams to gather information and create compelling content aligned with organizational goals and values.</li> <li>Conduct research and stay up-to-date with industry trends and best practices in internal communication and employee engagement.</li> <li>Develop and execute culture &amp; engagement initiatives aligned with Spirit of Vodafone.</li> <li>Monitor and measure the effectiveness of internal communication initiatives/channels.</li> <li>Ensure maximum reach to employees through management and governance of Internal Communications Channels (Internal Branding, Employee App, News and Social Network Applications, Digital Signage, Landing Page, and other digital channels).</li> <li>Manage and support the delivery of companywide events</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Job Qualifications</b> <br><p>Qualifications:</p><br> <ul> <li>Minimum of two years of experience in a marketing or PR agency, with a proven track record in managing internal communications, TV/video editing, and channel management.</li> <li>Strong presentation skills with the ability to captivate and engage audiences.</li> <li>Proficient in digital communication tools and platforms, including intranet systems, email marketing software, and social media.</li> <li>Excellent written and verbal communication skills, with a keen eye for detail and accuracy.</li> <li>Creative mindset with the ability to develop innovative communication strategies and initiatives.</li> <li>Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.</li> <li>Self-motivated and proactive, with the ability to work independently and collaboratively in a fast-paced environment.</li> <li>Knowledge of employee engagement best practices and strategies.</li> <li>Familiarity with video editing software and multimedia production is preferred.</li> <li>Proficiency or working knowledge with AI tools (e.g., Adobe Creative Suite, Magnific AI, ElevenLabs) is a strong plus.</li> <li>Demonstrated flexibility in working hours, particularly to support events and campaigns.</li> <li>Prior experience in a marketing or PR agency environment is advantageous.</li> <li>Bachelor's degree in communication, public relations, marketing, or a related field is preferred.</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Human Resources Specialist, you’re not just providing support to HR department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Respond to inquiries from employees, candidates, and visitors who call or visit the Human Resources office, using clear and professional communication to effectively address their needs. Assist employees, managers, and job candidates by providing accurate and timely information, answering routine questions, providing required forms, and directing individuals to the appropriate resources. Escalate complex or sensitive employee relations matters, including complaints, grievances, or allegations of harassment, to the Human Resources Manager in a timely manner. Monitor timekeeping records, meal and break period reporting, and attendance documentation to ensure accuracy and compliance. Communicate any discrepancies or concerns to the Human Resources Manager. Process payroll and serve as a liaison between employees, managers, and payroll master to resolve payroll-related inquiries and issues. Provide administrative support to the Human Resources department, including filing and maintaining personnel records, preparing and distributing disciplinary action notices, processing Personnel Action Forms (PAFs), creating and maintaining new hire and termination files, and ensuring employee records are complete and up to date. Prepare, distribute, and maintain HR communications, including memos, newsletters, flyers, announcements, and other departmental correspondence. Assist in the planning, coordination, and execution of Human Resources programs, initiatives, and special projects by scheduling meetings, developing materials and presentations, conducting research, monitoring project timelines, and following up on action items. Maintain employee and applicant notice boards to ensure information is current, accurate, and compliant with company standards. Ensure confidentiality of employee information and maintain all Human Resources records in accordance with company policies and applicable regulations. Controls locker assignments by maintaining written records of locker numbers and combination. Request in writing and discuss verbally repairs and key duplications for lockers as needed. To design and prepare recruitment advertisements as required. Assists terminated employees in exiting process by visually examining exit check list to ensure correctness, and visually offering exit interview form. Any other tasks assigned by General Manager or Human Resources Manger. <br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact in addition to the following skills:<br><br> Excellent written and verbal communication skills in both Arabic and English. Ability to effectively deal with a variety of audiences, some of which will require high levels of patience, tact and diplomacy. Strong computer literacy including knowledge of Microsoft Office 365. Proficiency in analytical skills. Ability to exercise sound judgment and discret i on while performing various responsibilities. Ability to prioritize tasks; managing various projects and demands on a concurrent basis. Ability to work independently. Ability to work quickly and under pressure to meet deadlines. Strong organizational skills. Knowledge of effective reporting and tracking systems for project planning and execution. Good problem solving and research skills. To be fully aware of the Hotels bomb procedure. <br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in French and English.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Summary of role:</strong></span></p><br><br><p>MoonTech is looking for a Talent Development Specialist to strengthen how our people learn, grow, and lead. This is a hands-on role for someone who can move confidently between strategy and execution. You will build development programs, coach managers, track employee growth, and use competency insights to improve team capability across the organization.</p><br><br><p><strong>What You’ll Own:</strong></p><br><br><p><strong>1- Employee Feedback and Performance Enablement</strong></p><br><br><p>-Run regular employee feedback sessions and ensure every discussion results in clear, documented next steps.</p><br><br><p>-Identify recurring challenges across teams and raise emerging organizational risks to leadership early.</p><br><br><p>-Monitor whether managers are conducting scheduled one-on-one meetings with their team members.</p><br><br><p>-Coach managers on how to lead effective, meaningful, and action-oriented one-on-one conversations.</p><br><br><p>-Analyze team communication and employee feedback to identify opportunities for improvement. -Oversee advisor evaluations and support consistent, fair assessment practices.</p><br><br><p><strong>2- Learning and Development</strong></p><br><br><p>-Build, maintain, and improve learning plans for each career level.</p><br><br><p>-Design learning programs based on competency data, business priorities, and capability gaps.</p><br><br><p>-Facilitate practical workshops that directly support company goals.</p><br><br><p>-Keep MoonTech’s learning platform and communication channels active, relevant, and valuable. -Support leadership development programs and measure their impact over time.</p><br><br><p>-Research and introduce new learning approaches, tools, and AI-enabled development methods.</p><br><br><p><strong>3- Career Growth and Organizational Development</strong></p><br><br><p>-Manage individual growth plans from initial assessment through implementation and follow-up. -Partner with employees and managers to translate development needs into achievable growth actions.</p><br><br><p>-Track onboarding quality and identify ways to improve the experience of new hires.</p><br><br><p>-Support the mapping of organizational structures, career paths, job levels, and role expectations. -Contribute to initiatives that improve internal mobility, leadership readiness, and long-term talent development.</p><br><br><p>-Manage the monthly incentive program and ensure it is organized, accurately tracked, and aligned with performance expectations</p><br><br><p><strong>What We’re Looking For:</strong></p><br><br><p>-5–8 years of experience in learning and development, talent development, organizational development, employee experience, or a related people-focused role.</p><br><br><p>-A bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, Education, or a related field.</p><br><br><p>-Demonstrated experience designing and facilitating learning programs, workshops, and leadership development initiatives.</p><br><br><p>-Strong understanding of competency frameworks, career levels, individual development plans, and performance enablement.</p><br><br><p>-Excellent communication and facilitation skills, with the confidence to advise managers, senior leaders, and founders.</p><br><br><p>-Strong AI fluency, including the ability to use tools such as Claude or similar platforms to research, design, and improve learning programs.</p><br><br><p>-Strong organizational and project-management capabilities, with the ability to manage multiple stakeholders and initiatives simultaneously.</p><br><br><p>-A high level of ownership, follow-through, and attention to detail.</p><br><br><p>-Practical experience measuring program effectiveness and turning people data into meaningful actions.</p><br><br><p>-The ability to work effectively in a fast-moving environment where priorities evolve and initiative is valued</p><br><br><p><strong>What Success Looks Like In this role:</strong></p><br><br><p>Success means managers are having better conversations, employees have clearer development paths, leadership programs are producing measurable results, and recurring people challenges are identified before they become larger organizational issues. You will help create a culture where learning is continuous, career growth is structured, and every development initiative connects back to stronger individual and company performance.</p><br><br><p><strong>Why Join MoonTech?</strong></p><br><br><p>We’re redefining how brands collaborate with creators—replacing guesswork with real-time performance insights. At MoonTech, you’ll join a bold, diverse, and collaborative team passionate about building smarter, scalable influencer marketing. We move fast, think strategically, and support each other fiercely. This role offers the opportunity to shape how our people grow, influence leadership practices, and build development systems that evolve alongside the company. You will work closely with managers, employees, and founders, giving you meaningful visibility and the ability to make a lasting organizational impact.</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Fraud &amp; FinCrime Operations Director for one of our partners, a leading Digital Bank!<br> THE ROLE You own the operation that stands between the bank and every kind of financial crime it will ever face.<br> Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through.<br> You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.<br> WHAT YOU’LL DO Define operational standards for fraud alert and case handling across the function Own performance and service delivery across fraud operations end to end Oversee triage and investigation of L1 fraud alerts Ensure timely handling of transaction disputes and fraud claims Manage escalations of complex fraud cases to the fraud risk unit Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams Ensure complete case documentation and audit readiness at all times Drive process improvements and automation across fraud workflows Coordinate closely with Risk, Compliance, Customer Operations, and Product teams WHAT WE’RE LOOKING FOR 12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams Experience managing operational fraud case volumes and escalation frameworks A proven track record improving fraud operations efficiency and effectiveness Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags The credibility to represent fraud operations to Risk, Compliance, and senior leadership YOU’LL THRIVE HERE IF YOU You'd rather fix the process that causes repeat cases than clear the backlog and move on You treat documentation and audit readiness as part of the job, not paperwork after the fact You can see a fraud pattern forming across teams before it becomes a loss You hold the line between what operations clears and what must go further, every time You want to build the function a bank's license actually depends on</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Card &amp; Payment Operations Manager for one of our partners, a leading Digital Bank!<br> THE ROLE You make sure the money moves and the numbers add up.<br> Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately.<br> In a bank built for everyday money, you own the machinery that must work every single time.<br> WHAT YOU’LL DO Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls Investigate the root cause of recurring issues and put corrective actions and automation in place Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean WHAT WE’RE LOOKING FOR 5 to 8 years in card or payment operations within a bank or fintech Strong command of card scheme rules, and the payment rails beneath them Hands on experience running chargeback and dispute resolution Familiarity with core banking and card management systems A strong operational risk awareness and control mindset YOU’LL THRIVE HERE IF YOU You believe an operation that works quietly every time beats one that impresses when it is watched You’d rather fix the root cause of a recurring exception than reconcile it again next month You read a scheme rule as an operational control, not a formality You feel a failed transaction the way the customer does</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions</strong></em><em> is currently looking for a </em><em><strong>Fraud &amp; FinCrime Operations Director</strong></em><em> for one of our partners, a leading Digital Bank!</em></p><br><p><strong>THE ROLE</strong></p><br><p>You own the operation that stands between the bank and every kind of financial crime it will ever face. Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through. You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.</p><br><p><strong>WHAT YOU’LL DO</strong></p><br><ul><li>Define operational standards for fraud alert and case handling across the function</li><li>Own performance and service delivery across fraud operations end to end</li><li>Oversee triage and investigation of L1 fraud alerts</li><li>Ensure timely handling of transaction disputes and fraud claims</li><li>Manage escalations of complex fraud cases to the fraud risk unit</li><li>Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks</li><li>Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams</li><li>Ensure complete case documentation and audit readiness at all times</li><li>Drive process improvements and automation across fraud workflows</li><li>Coordinate closely with Risk, Compliance, Customer Operations, and Product teams</li></ul><p><strong>WHAT WE’RE LOOKING FOR</strong></p><br><ul><li>12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams</li><li>Experience managing operational fraud case volumes and escalation frameworks</li><li>A proven track record improving fraud operations efficiency and effectiveness</li><li>Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags</li><li>The credibility to represent fraud operations to Risk, Compliance, and senior leadership</li></ul><p><strong>YOU’LL THRIVE HERE IF YOU</strong></p><br><ul><li>You'd rather fix the process that causes repeat cases than clear the backlog and move on</li><li>You treat documentation and audit readiness as part of the job, not paperwork after the fact</li><li>You can see a fraud pattern forming across teams before it becomes a loss</li><li>You hold the line between what operations clears and what must go further, every time</li><li>You want to build the function a bank's license actually depends on</li></ul> </div>

<p>Envision Employment Solutions is currently looking for a Card &amp; Payment Operations Manager for one of our partners, a leading Digital Bank!</p><p>THE ROLE</p><p>You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.</p><p>WHAT YOU LL DO</p><p>Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment</p><p>Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery</p><p>Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself</p><p>Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls</p><p>Investigate the root cause of recurring issues and put corrective actions and automation in place</p><p>Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean</p><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><p>5 to 8 years in card or payment operations within a bank or fintech</p><p>Strong command of card scheme rules, and the payment rails beneath them</p><p>Hands on experience running chargeback and dispute resolution</p><p>Familiarity with core banking and card management systems</p><p>A strong operational risk awareness and control mindset</p><p>YOU LL THRIVE HERE IF YOU</p><p>You believe an operation that works quietly every time beats one that impresses when it is watched</p><p>You d rather fix the root cause of a recurring exception than reconcile it again next month</p><p>You read a scheme rule as an operational control, not a formality</p><p>You feel a failed transaction the way the customer does</p>

???? Join Our Team at Salahly! Are you looking for a real opportunity to grow your career in operations within a fast-growing and supportive environment? At Salahly, we’re transforming the home services industry in Egypt — and we’re expanding strongly in Upper Egypt. We’re not just building a company, we’re building a family ????If you believe in teamwork, ownership, and continuous improvement, we’d love to meet you! Who We Are Salahly is a leading home maintenance and repair service provider, delivering reliable, high-quality services to thousands of customers. With a strong operational footprint in Upper Egypt, we connect customers with skilled and trusted technicians through a well-structured and tech-enabled operations model. Job Title: Operations Coordinator Department: Operations (Technicians & Customer Service) Reports To: Upper Egypt – Operations Management Job Location: Minya Governorate – Upper Egypt What Will You Do? ❓As an Operations Coordinator, you will be responsible for managing and supporting daily operations to ensure smooth service delivery and high customer satisfaction:· Coordinate daily scheduling, dispatching, and job assignments.· Follow up with technicians to ensure on-time arrival and job completion.· Ensure accurate job intake, documentation, and closure on CRM systems.· Monitor daily operational KPIs (SLA, utilization, on-time arrival, CSAT).· Handle customer and technician issues and escalate when needed.· Support workload balancing and daily shift execution.· Ensure adherence to SOPs, safety, and service quality standards.· Conduct follow-up calls with customers to confirm satisfaction.· Support onboarding and day-to-day guidance of technicians.· Prepare basic daily and weekly operational reports. What Are We Looking For? ❓We’re looking for a proactive, organized, and people-oriented operations profile:· Bachelor’s degree in Business Administration or a related field.· 1–3 years of experience in operations, coordination, customer service, or field services.· Experience in scheduling, dispatching, or technician coordination is a strong plus.· Good understanding of service SLAs and operational workflows.· Comfortable using CRM systems, spreadsheets, and basic dashboards.· Strong communication skills in Arabic (English is a plus).· Problem-solver, detail-oriented, and able to work under pressure.· Willingness to work closely with field teams when required.· Background in service or marketplace companies is preferred. What We Offer You ❗At Salahly, we invest in our people:· Competitive salary + performance-based incentives· Social & Medical Insurance· Clear career growth opportunities as we expand in Upper Egypt· Supportive and collaborative work environment· Continuous training and skill development· A culture that values ownership, respect, and teamwork???? Location: Minya???? Apply now and be part of a fast-growing operations team making real impact!#Operations #Minya #Upper Egypt #Operations Coordinator #Field Services #Dispatching #Customer Experience #SLA #Startups #Hiring

???? We're Hiring | Operations Team Leader<br><br>We are looking for an experienced, organized, and hands-on Operations Team Leader to lead the Operations team and ensure smooth, efficient, and high-quality daily operations across our properties.<br><br>???? About The Role<br><br>You will be responsible for leading the Operations team, overseeing property readiness, cleaning, maintenance, inventory, laundry, and daily operational activities while ensuring our units consistently meet our standards.<br><br>???? Key Responsibilities<br><br>Lead and coordinate the Operations team and daily activities Ensure all units are clean, well-maintained, and guest-ready Monitor cleaning quality, turnovers, and operational standards Follow up on maintenance issues and ensure timely resolution Oversee inventory, supplies, and laundry operations Monitor team performance and ensure tasks are completed on time Handle operational issues and make sure they are resolved effectively Coordinate with Property Management, Guest Relations, Maintenance, and other teams Identify operational risks and address them before they affect guests Ensure proper documentation and regular operational reporting Support team development, training, and performance improvement Take ownership of overall Operations performance and service quality<br><br>Requirements<br><br>Previous experience in Operations, Property Management, Hospitality, or a similar role Previous team leadership or supervisory experience Strong leadership and communication skills Excellent organizational and problem-solving skills Strong sense of ownership and accountability Attention to detail and high-quality standards Ability to manage multiple properties and priorities Ability to work under pressure and handle operational challenges Proactive, hands-on, and solution-oriented Good English communication skills<br><br>Benefits<br><br>???? Why Join us?<br><br>Join a growing hospitality brand where you can lead a dynamic Operations team and have a direct impact on property quality, operational efficiency, and guest experience.

???? We're Hiring | Operations Team Leader<br><br>We are looking for an experienced, organized, and hands-on Operations Team Leader to lead the Operations team and ensure smooth, efficient, and high-quality daily operations across our properties.<br><br>???? About The Role<br><br>You will be responsible for leading the Operations team, overseeing property readiness, cleaning, maintenance, inventory, laundry, and daily operational activities while ensuring our units consistently meet our standards.<br><br>???? Key Responsibilities<br><br>Lead and coordinate the Operations team and daily activities Ensure all units are clean, well-maintained, and guest-ready Monitor cleaning quality, turnovers, and operational standards Follow up on maintenance issues and ensure timely resolution Oversee inventory, supplies, and laundry operations Monitor team performance and ensure tasks are completed on time Handle operational issues and make sure they are resolved effectively Coordinate with Property Management, Guest Relations, Maintenance, and other teams Identify operational risks and address them before they affect guests Ensure proper documentation and regular operational reporting Support team development, training, and performance improvement Take ownership of overall Operations performance and service quality<br><br>Requirements<br><br>Previous experience in Operations, Property Management, Hospitality, or a similar role Previous team leadership or supervisory experience Strong leadership and communication skills Excellent organizational and problem-solving skills Strong sense of ownership and accountability Attention to detail and high-quality standards Ability to manage multiple properties and priorities Ability to work under pressure and handle operational challenges Proactive, hands-on, and solution-oriented Good English communication skills<br><br>Benefits<br><br>???? Why Join us?<br><br>Join a growing hospitality brand where you can lead a dynamic Operations team and have a direct impact on property quality, operational efficiency, and guest experience.