???? Join Our Team at Salahly! Are you looking for a real opportunity to grow your career in operations within a fast-growing and supportive environment? At Salahly, we’re transforming the home services industry in Egypt — and we’re expanding strongly in Upper Egypt. We’re not just building a company, we’re building a family ????If you believe in teamwork, ownership, and continuous improvement, we’d love to meet you! Who We Are Salahly is a leading home maintenance and repair service provider, delivering reliable, high-quality services to thousands of customers. With a strong operational footprint in Upper Egypt, we connect customers with skilled and trusted technicians through a well-structured and tech-enabled operations model. Job Title: Operations Coordinator Department: Operations (Technicians & Customer Service) Reports To: Upper Egypt – Operations Management Job Location: Minya Governorate – Upper Egypt What Will You Do? ❓As an Operations Coordinator, you will be responsible for managing and supporting daily operations to ensure smooth service delivery and high customer satisfaction:· Coordinate daily scheduling, dispatching, and job assignments.· Follow up with technicians to ensure on-time arrival and job completion.· Ensure accurate job intake, documentation, and closure on CRM systems.· Monitor daily operational KPIs (SLA, utilization, on-time arrival, CSAT).· Handle customer and technician issues and escalate when needed.· Support workload balancing and daily shift execution.· Ensure adherence to SOPs, safety, and service quality standards.· Conduct follow-up calls with customers to confirm satisfaction.· Support onboarding and day-to-day guidance of technicians.· Prepare basic daily and weekly operational reports. What Are We Looking For? ❓We’re looking for a proactive, organized, and people-oriented operations profile:· Bachelor’s degree in Business Administration or a related field.· 1–3 years of experience in operations, coordination, customer service, or field services.· Experience in scheduling, dispatching, or technician coordination is a strong plus.· Good understanding of service SLAs and operational workflows.· Comfortable using CRM systems, spreadsheets, and basic dashboards.· Strong communication skills in Arabic (English is a plus).· Problem-solver, detail-oriented, and able to work under pressure.· Willingness to work closely with field teams when required.· Background in service or marketplace companies is preferred. What We Offer You ❗At Salahly, we invest in our people:· Competitive salary + performance-based incentives· Social & Medical Insurance· Clear career growth opportunities as we expand in Upper Egypt· Supportive and collaborative work environment· Continuous training and skill development· A culture that values ownership, respect, and teamwork???? Location: Minya???? Apply now and be part of a fast-growing operations team making real impact!#Operations #Minya #Upper Egypt #Operations Coordinator #Field Services #Dispatching #Customer Experience #SLA #Startups #Hiring
???? Join Our Team at Salahly! Are you looking for a real opportunity to grow your career in operations within a fast-growing and supportive environment? At Salahly, we’re transforming the home services industry in Egypt — and we’re expanding strongly in Upper Egypt. We’re not just building a company, we’re building a family ????If you believe in teamwork, ownership, and continuous improvement, we’d love to meet you! Who We Are Salahly is a leading home maintenance and repair service provider, delivering reliable, high-quality services to thousands of customers. With a strong operational footprint in Upper Egypt, we connect customers with skilled and trusted technicians through a well-structured and tech-enabled operations model. Job Title: Operations Coordinator Department: Operations (Technicians & Customer Service) Reports To: Upper Egypt – Operations Management Job Location: Minya Governorate – Upper Egypt What Will You Do? ❓As an Operations Coordinator, you will be responsible for managing and supporting daily operations to ensure smooth service delivery and high customer satisfaction:· Coordinate daily scheduling, dispatching, and job assignments.· Follow up with technicians to ensure on-time arrival and job completion.· Ensure accurate job intake, documentation, and closure on CRM systems.· Monitor daily operational KPIs (SLA, utilization, on-time arrival, CSAT).· Handle customer and technician issues and escalate when needed.· Support workload balancing and daily shift execution.· Ensure adherence to SOPs, safety, and service quality standards.· Conduct follow-up calls with customers to confirm satisfaction.· Support onboarding and day-to-day guidance of technicians.· Prepare basic daily and weekly operational reports. What Are We Looking For? ❓We’re looking for a proactive, organized, and people-oriented operations profile:· Bachelor’s degree in Business Administration or a related field.· 1–3 years of experience in operations, coordination, customer service, or field services.· Experience in scheduling, dispatching, or technician coordination is a strong plus.· Good understanding of service SLAs and operational workflows.· Comfortable using CRM systems, spreadsheets, and basic dashboards.· Strong communication skills in Arabic (English is a plus).· Problem-solver, detail-oriented, and able to work under pressure.· Willingness to work closely with field teams when required.· Background in service or marketplace companies is preferred. What We Offer You ❗At Salahly, we invest in our people:· Competitive salary + performance-based incentives· Social & Medical Insurance· Clear career growth opportunities as we expand in Upper Egypt· Supportive and collaborative work environment· Continuous training and skill development· A culture that values ownership, respect, and teamwork???? Location: Minya???? Apply now and be part of a fast-growing operations team making real impact!#Operations #Minya #Upper Egypt #Operations Coordinator #Field Services #Dispatching #Customer Experience #SLA #Startups #Hiring