وظائف موظف حجز تذاكر طيران - الجيزة مصر

<p>نبحث عن مرشحين لديهم خبرة مثبتة في العمل لدى شركات سياحة راسخة ومعروفة، مع خلفية قوية في عمليات السياحة الخارجية.</p><h2>المتطلبات</h2><ul><li>حد أدنى 5 سنوات من الخبرة المثبتة في السياحة الخارجية وعمليات السفر.</li><li>خبرة سابقة لدى شركة سياحة مرموقة وراسخة.</li><li>معرفة قوية بنظام حجز <strong>Amadeus</strong>.</li><li>معرفة ممتازة بإجراءات حجز تذاكر الطيران الدولية والحجوزات.</li><li>خبرة قوية في ترتيب رحلات الأفراد <strong>FIT</strong> والمجموعات.</li><li>معرفة ممتازة بالفنادق، وخدمات النقل، والجولات، وخدمات السفر الدولية.</li><li>مهارات تواصل وتفاوض قوية مع الموردين في الخارج وشركات إدارة الوجهات <strong>DMCs</strong>.</li><li>القدرة على إعداد عروض أسعار وبرامج رحلات احترافية وباقات سفر متكاملة.</li><li>متابعة ممتازة واهتمام كبير بالتفاصيل.</li><li>إجادة جيدة للغة الإنجليزية كتابةً وتحدثاً.</li></ul><h2>خبرة التأشيرات – مفضلة</h2><p>تُعد الخبرة في التعامل مع متطلبات وطلبات التأشيرات من البداية إلى النهاية ميزة قوية، وتشمل:</p><ul><li>التحقق من متطلبات التأشيرة.</li><li>إعداد وتدقيق المستندات.</li><li>تنسيق المواعيد.</li><li>تقديم الطلبات.</li><li>المتابعة مع السفارات ومراكز التأشيرات.</li><li>مراقبة حالة الطلبات.</li><li>تقديم المشورة للعملاء بشأن إجراءات التأشيرة والوثائق المطلوبة.</li></ul><h2>المسؤوليات الرئيسية</h2><ul><li>إدارة ترتيبات السفر الخارجية من الاستفسار الأولي حتى التسليم النهائي.</li><li>إعداد عروض أسعار تنافسية وبرامج رحلات مخصصة.</li><li>التعامل مع حجوزات الطيران وإصدار التذاكر باستخدام نظام <strong>Amadeus</strong>.</li><li>التنسيق مع الفنادق الدولية، وشركات إدارة الوجهات، وشركات الطيران، والموردين الآخرين.</li><li>إدارة حجوزات الأفراد والمجموعات.</li><li>التعامل مع متطلبات التأشيرات والوثائق عند الاقتضاء.</li><li>التفاوض على الأسعار والشروط مع الموردين الدوليين.</li><li>ضمان دقة جميع الحجوزات ووثائق السفر وتسليمها في الوقت المحدد.</li><li>التعامل مع القضايا التشغيلية وتقديم حلول فعالة.</li><li>الحفاظ على علاقات ممتازة مع العملاء والشركاء الدوليين.</li><li>دعم القسم في تحقيق أهدافه البيعية والتشغيلية.</li></ul><h2>لماذا تنضم إلى مينا تورز؟</h2><p>انضم إلى شركة سياحة متنامية ذات أعمال دولية متوسعة، مع فرص للعمل مع شركات طيران وفنادق وشركات إدارة وجهات وعملاء من الشركات حول العالم.</p>

<p>As a Travel Consultant, you will support the day-to-day operations of our corporate travel services by managing end-to-end travel arrangements and packages for our clients, ensuring smooth and efficient travel experiences. You will handle flight bookings, accommodation, transportation, and customized travel solutions while providing professional support and exceptional customer service.<br><br><strong>Key Responsibilities</strong></p><ul><li><p>Manage and respond to all travel requests from assigned corporate clients, providing timely, accurate, and professional service throughout the travel lifecycle.</p></li><li><p>Handle corporate travel bookings and sales opportunities for flights, hotels, holiday packages, visas, travel insurance, transportation, and other related travel services.</p></li><li><p>Process flight reservations, ticket issuance, reissuance, cancellations, refunds, schedule changes, exchanges, and other travel transactions accurately using GDS and supplier systems.</p></li><li><p>Maintain strong knowledge of airline products, fare rules, hotel offerings, destination information, visa requirements, travel regulations, baggage policies, health requirements, supplier promotions, and market developments.</p></li><li><p>Ensure all bookings and travel arrangements comply with corporate travel policies, agreed service standards, supplier terms, and applicable travel regulations.</p></li><li><p>Maintain accurate and up-to-date records of client interactions, quotations, bookings, payments, refunds, ticketing activities, and sales transactions in the CRM and reservation systems.</p></li><li><p>Prepare and provide quotations, travel options, itineraries, confirmations, invoices, and other required travel documentation in a timely and accurate manner.</p></li><li><p>Coordinate closely with the Finance Department to ensure timely payment verification, refund processing, transaction reconciliation, credit control, and compliance with financial procedures.</p></li><li><p>Coordinate with the Visa Department and relevant suppliers to facilitate the timely and efficient processing of visa applications, travel documentation, and related client requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum of 1 year of experience in airline ticketing, travel consulting, or a related travel industry role. </p></li><li><p>Proficiency in airline reservation systems, including Amadeus and Galileo (Basic and Advanced levels). .</p></li><li><p>Proficiency in Microsoft Office and online booking platforms.</p></li><li><p>Knowledge of domestic and international travel destinations, visa requirements, and travel regulations.</p></li><li><p>Excellent organizational skills with the ability to manage multiple bookings simultaneously.</p></li><li><p>Strong problem-solving skills and the ability to handle travel changes and customer concerns effectively.</p></li><li><p>Proven experience in handling ticketing processes, financial transactions, payments, refunds, and sales activities.</p></li></ul><p></p>

<strong>Job Purpose<br><br></strong>To provide exceptional holiday planning and travel consultation services by promoting and selling holiday packages, cruises, hotels, tours, and other leisure travel products of Cozmo Travel, collaborating with local vendors and agents.<br><br><strong>Key Responsibilities<br><br></strong><strong>Sales &amp; Business Development<br><br></strong><ul><li> Promote and sell domestic and international holiday packages, cruises, hotels, tours, transfers, travel insurance, and other leisure travel products.</li><li> Achieve or exceed individual sales and revenue targets through effective sales techniques and customer engagement.</li><li> Identify customer needs and recommend customized travel packages to maximize sales opportunities</li><li> Cross-sell and upsell value-added products and services to increase revenue.</li><li> Convert enquiries into confirmed bookings through professional consultation and timely follow-up.<br><br></li></ul><strong>Customer Service<br><br></strong><ul><li> Provide personalized holiday recommendations based on customer preferences, budget, and travel requirements.</li><li> Deliver exceptional customer service throughout the entire booking journey.</li><li> Handle customer enquiries, amendments, cancellations, and complaints professionally and efficiently.</li><li> Build long-term relationships with customers to encourage repeat business and referrals.</li><li> Maintain regular communication with customers before, during, and after travel to ensure satisfaction.<br><br></li></ul><strong>Booking &amp; Reservation Management<br><br></strong><ul><li> Prepare holiday quotations, itineraries, and travel proposals as per the clients need.</li><li> Ensure all reservations and documentation comply with Cozmo Travel and supplier requirements.</li><li> Coordinate with airlines, hotels, cruise operators, destination management companies (DMCs), and other travel partners to ensure smooth travel arrangements.</li><li> Maintain accurate customer records and booking information in CRM and reservation systems.<br><br></li></ul><strong>Product Knowledge &amp; Market Awareness<br><br></strong><ul><li> Stay updated on holiday destinations, cruise products, travel trends, supplier promotions, and industry developments</li><li> Develop strong knowledge of seasonal offers, visa requirements, travel regulations and other promotions.</li><li> Recommend suitable alternatives based on customer preferences and travel conditions.<br><br></li></ul><strong>Team Collaboration<br><br></strong><ul><li> Work closely with sub-agents and support departments to deliver seamless customer experiences.</li><li> Share product knowledge, sales opportunities, and best practices with team members.<br><br></li></ul><strong>Requirments<br><br></strong>Minimum 1 year of experience in leisure travel, holiday sales, travel consultancy, or a similar role.<br><br>Strong knowledge of GDS systems, including Amadeus and/or Galileo.<br><br>Proficiency in Microsoft Office and online booking platforms.<br><br>Good knowledge of domestic and international holiday destinations, visa requirements, and travel regulations.<br><br>Excellent organizational skills with the ability to manage multiple bookings simultaneously.<br><br>Strong problem-solving skills and the ability to handle travel changes and customer concerns effectively.<br><br>Strong sales, negotiation, communication, and interpersonal skills.<br><br>Passion for travel and extensive destination knowledge.

<p>Travel Operations &amp; BSP Reconciliations: Reconcile daily GDS sales reports ( Amadeus, Galileo, or Sabre ) against issued tickets, BSP statements, and online booking engines. Verify tour package pricing, voucher issuances, and net profit margins across corporate and retail bookings. Accounts Payable (AP) &amp; Supplier Ledgers: Audit and process invoices from airlines, local DMCs, global tour operators, hotels, and transport vendors. Maintain supplier ledgers and coordinate payment schedules to ensure smooth credit lines. Accounts Receivable (AR) &amp; Collections: Issue corporate client invoices, cross-reference hotel/tour vouchers, monitor credit limits, and actively follow up on receivables. Cash Management &amp; Banking: Prepare daily bank reconciliations, monitor cash flow, and manage branch petty cash for daily operational expenses. General Ledger &amp; Financial Reporting: Prepare journal entries, accruals, prepayments, and monthly trial balance reconciliations under supervision. Egyptian Tax &amp; ETA Compliance: Prepare monthly VAT and Withholding Tax (WHT) returns. Ensure full integration and compliance with the Egyptian Tax Authority (ETA) e-invoicing portal .</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Accounting, Commerce, Finance, or a related field (English Section preferred), from a reputable university.</li><li>2-3 years of relevant experience.</li><li>Proficiency in accounting software (e.g., Odoo, QuickBooks, or travel ERPs) and advanced MS Excel (VLOOKUPs, Pivot Tables).</li><li>Familiarity with GDS system billing (Amadeus/Galileo/Sabre) and BSP statements is a major advantage.</li><li>Solid understanding of Egyptian tax laws and the ETA e-invoicing workflow.</li><li>Fluency in English is a must.</li></ul>

<p>Booking &amp; Invoice Auditing: Cross-check booking requests, vouchers, and tickets against invoices generated by sales agents and Global Distribution Systems (GDS like Amadeus, Sabre, or Galileo). Vendor Statement Reconciliation: Review supplier invoices (airlines, hotels, transport providers, local tour operators) against agreed rates and actual bookings before payment processing. Discrepancy Investigation: Identify rate differences, overcharges, unbilled services, or booking cancellations/refund errors, and escalate them to senior accounting staff. Internal Process Tracking: Audit internal expense reimbursements, driver/guide petty cash reports, and local operational claims to ensure adherence to company SOPs. Audit Documentation: Maintain digital logs and organized archives of audited files, invoices, and transaction records for internal and external audit reviews. Reporting &amp; Collaboration: Assist the Finance Manager in preparing weekly audit summary reports and tracking open operational compliance queries.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Commerce, Business Administration, Finance, or a related field from a reputable university. Fresh Graduates are welcomed. Will be trained to support in operations audit team in reviewing airline ticketing, tourism bookings, and visa processing. Fluent in written and spoken Arabic; Excellent/Fluent English is a must. Strong negotiation and communication skills, excellent time-management under pressure.</p>

<p>1. Financial &amp; Operational Auditing GDS &amp; Ticketing Auditing: Audit daily ticketing, voiding, refunding, and reissuing activities across Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre to prevent error ADMs (Agency Debit Memos). BSP &amp; Supplier Reconciliation: Review weekly/monthly Billing and Settlement Plan (BSP) reports, vendor statements, and hotel/tour operator invoices against internal bookings to spot pricing variances or unauthorized discounts. Revenue Assurance: Reconcile daily cash, credit card, and bank transfers collected from retail branches and corporate clients against booking engine entries and general ledger postings. Petty Cash &amp; Expense Audits: Inspect branch petty cash funds, local branch operational expenses, and corporate expense reports for authorization compliance. 2. Compliance &amp; Local Regulations (Egypt Focus) Ensure financial records and invoice reporting align with Egyptian Tax Authority (ETA) requirements (including E-Invoicing and E-Receipt systems compliance). Audit tax withholdings, VAT calculations on service fees, and local tourism levies enforced by the Egyptian Ministry of Tourism and Antiquities. Prepare clear audit working papers and documentation to support annual external audits. 3. Internal Controls &amp; Risk Management Identify operational bottlenecks, leakage points, and fraud risks across domestic and international ticketing desks. Conduct unannounced physical and digital audits on local retail branches or corporate booking accounts. Recommend actionable improvements to internal financial processes and internal control workflows.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Commerce, Business Administration, Finance, or a related field from a reputable university. Minimum 2 years of experience in reviewing airline ticketing, tourism booking, and visa processing. Fluent in written and spoken Arabic; Excellent/Fluent English is a must. Strong negotiation and communication skills, excellent time-management under pressure.</p>

<p>Full-Cycle Financial Management: Oversee month-end and year-end closing processes, prepare comprehensive trial balances, and assist in drafting full financial statements under Egyptian Accounting Standards (EAS). Advanced BSP &amp; GDS Reconciliations: Lead and audit high-volume airline ticket sales reconciliations across GDS platforms ( Amadeus, Sabre, or Galileo ), managing BSP/IATA billings, commissions, and void/refund disputes. Accounts Payable &amp; Vendor Optimization: Oversee major supplier ledgers (international DMCs, major hotel chains, transport providers), negotiate payment cycles, and optimize cash outflow. Accounts Receivable &amp; Credit Control: Audit corporate accounts receivable, oversee client credit limits, enforce strict collection protocols, and reconcile complex multi-supplier package vouchers. Tax &amp; Regulatory Leadership: Direct the calculation and filing of Egyptian VAT, Withholding Tax (WHT), Corporate Income Tax provisions, and maintain error-free integration with the Egyptian Tax Authority (ETA) e-invoicing portal . Financial Audit &amp; Internal Controls: Lead external and internal annual financial audits, act as the primary point of contact for external auditors, and refine internal accounting controls to eliminate financial leakage. Team Supervision: Supervise, review, and guide junior/mid-level accountants, enforcing high accuracy and strict adherence to internal accounting workflows.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Accounting, Commerce, Finance, or a related field (English section is preferred) from a reputable university. 5-8 years of relevant experience. Deep knowledge of BSP/IATA reconciliation processes, GDS ticketing workflows, and multi-currency foreign exchange handling is an advantage. Understanding of Egyptian Tax Laws (VAT, WHT, Corporate Tax) and practical experience managing the ETA e-invoicing platform. Hands-on mastery of specialized travel ERP systems, Odoo, Oracle, or SAP, alongside advanced MS Excel (complex financial modeling, VLOOKUPs, Pivot Tables). Fluency in English is a must.</p>

<p> We’re Hiring for One of Our Clients: <strong>Travel Consultant</strong></p><p>Location: Mohandessin – Cairo, Egypt</p><p>Working Hours: Rotational shifts – 8 hours/day</p><p>Days Off: 2 Rotational days per week</p><p><br></p><p>About Reserval:</p><p>&nbsp;Reserval is a leading digital travel agency based in Saudi Arabia, offering seamless booking experiences for flights and hotels worldwide. With a focus on innovation and customer satisfaction, we connect travelers to over 450 airlines and 1 million+ accommodations through our smart, user-friendly platform.</p><p><br></p><p>Position Overview:</p><p>We are looking for a skilled Travel Consultant to join our call center team. If you’re passionate about travel, thrive in a fast-paced environment, and enjoy helping others plan their journeys — we’d love to hear from you.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls to assist customers with travel bookings and inquiries.</li><li>Use Amadeus GDS to book and modify flight reservations.</li><li>Support customers with hotel bookings and related services.</li><li>Resolve issues and ensure high levels of customer satisfaction.</li><li>Work collaboratively with the team to meet targets and service quality standards.</li></ul><p><br></p><p>What we're looking for:</p><ul><li>1–2 years of experience in flight reservations or a travel call center</li><li>Amadeus GDS proficiency is a must</li><li>Experience with hotel booking systems is a plus</li><li>Excellent English communication skills</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work under pressure and in a rotating shift schedule</li></ul><p><br></p><p>To apply, send your updated CV to: recruitment@reserval.com</p><p><br></p><p>We welcome dynamic, motivated professionals who are ready to grow with us!</p>

<p><strong>1. Experience with airline systems and the Amadeus reservation system.</strong></p><p><strong>2. At least 5 years of experience working in a travel and tourism agency.</strong></p><p><strong>3. Experience in preparing tourism programs and seasonal and special-occasion tourism offers.</strong></p><p><strong>4. Full proficiency in English.</strong></p><p><strong>5. An appropriate university degree and educational background.</strong></p><p><strong>6. Relevant certificates, courses, and experience in the same field.</strong></p><p><strong>7. Age: 24 to 35 years old.</strong></p><p></p><ul><li><p><strong>Open to both males and females.</strong></p></li><li><p><strong>Location: Riyadh, Saudi Arabia</strong></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p>

<p><strong>Company Description</strong></p><p><br></p><p>Al-Maqam Travel is a growing travel services provider offering tailored travel solutions for individuals, families, and groups. Our services include <strong>leisure, business, and Umrah travel for both Kuwaiti and non-Kuwaiti clients</strong>, with a focus on reliable service, competitive options, and customer satisfaction.</p><p><br></p><strong><p>Role Description</p></strong><p><br></p><p>The Travel Consultant will handle client inquiries, trip planning, and bookings, including flights, hotels, transfers, and Umrah services. The role includes preparing itineraries, managing reservations and changes, providing excellent customer service, and coordinating with travel suppliers to ensure competitive pricing and smooth travel experiences.</p><p><br></p><p><br></p><p><strong>Requirements</strong>:</p><p><br></p><p>• Minimum <strong>2 years</strong> of experience in Travel &amp; Tourism</p><p>• Experience in the <strong>Kuwaiti market</strong> is highly preferred </p><p>• Good knowledge of<strong> GDS system</strong>s – Galileo or Amadeu</p><p>s• Strong communication and negotiation skill</p><p>s• Sales-oriented with a proven track record of achieving target</p><p>s• Good knowledge of travel products, hotels, flights &amp; tourism service</p><p>s• Ability to handle leads, follow up, and convert opportunities into sale</p>s

<p><strong>1. At least 10 years of experience managing a travel and tourism agency.</strong></p><p><strong>2. Experience in preparing tourism programs and seasonal and special-occasion tourism offers.</strong></p><p><strong>3. Full proficiency in English.</strong></p><p><strong>4. An appropriate university degree and educational background.</strong></p><p><strong>5. Relevant certificates, courses, and experience in the same field.</strong></p><p><strong>6. Established contacts with countries targeted for tourism.</strong></p><p><strong>7. Experience with airline systems and the Amadeus reservation system.</strong></p><p><strong>8. Age: 40 to 50 years old.</strong></p><p><strong>&nbsp;&nbsp;&nbsp; Open to both males and females.</strong></p><p></p><p><strong>Location: Riyadh, Saudi Arabia</strong></p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p>

<ul><li><p>Responsible for handling all incoming clients' travel details (accommodation, flight, transfers, visa)</p></li><li><p>Communicate with hotels all over Egypt in order to make reservations</p></li><li><p>Coordinate with other Aviation and relevant departments to ensure successful flight booking or incoming clients</p></li><li><p>Make local arrangements for incoming clients with Transfer Representatives for airport pickup and ground transfers</p></li><li><p>Arrange all activities for incoming clients during their stay</p></li><li><p>Contact local Tour guides upon request to escort clients</p></li><li><p>Prepare quotations and itineraries</p></li><li><p>Handle all customers issues with payment or cancellation</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree</p></li><li><p>Prior experience in relevant fields is a must</p></li><li><p>Fluency in both English and Arabic</p></li><li><p>Good Knowledge in Microsoft Word and Excel</p></li><li><p>Excellent communication skills</p></li><li><p>Ability to multi-task and work under pressure</p></li><li><p>Excellent organizational skills, attention to detail and analytical skills required</p></li></ul><p></p>

<strong>Company Description</strong> Alorica is a global customer experience leader, partnering with brands from strategy through execution to design impactful, end-to-end CX solutions. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative customer experiences. Alorica stands out by challenging convention, building strong client relationships, and staying true to values of integrity and authenticity. With 100,000 professionals in 17 countries, serving more than 250 brands in over 75 languages, Alorica offers diverse opportunities for growth. Applicants can explore more about the organization and its opportunities at alorica.com/careers.<br><strong>Role Description</strong> This is a full-time, on-site Airline Customer Support role located in Qesm El Sheikh Zaid. The role involves handling inbound customer inquiries related to airline reservations, ticket changes, cancellations, baggage, and travel policies, primarily in English at a B2 level. Team members assist customers with flight information, fare options, special requests, and loyalty program questions while following airline guidelines and company procedures. The position requires documenting interactions accurately, managing cases in the support system, and escalating complex issues when needed. The role also includes promoting relevant services or upgrades when appropriate, maintaining high customer satisfaction, and collaborating with colleagues and supervisors to meet performance targets.<br><strong>Qualifications<br></strong> <br><ul><li>Strong Communication skills, including clear spoken and written English at B2 level and active listening abilities.</li><li>Customer Service skills focused on empathy, problem-solving, conflict resolution, and maintaining professional conduct.</li><li>Knowledge or interest in Airlines and Aviation, including basic understanding of reservations, ticketing, and airline procedures.</li><li>Bachelor’s degree (graduate-level education) or equivalent is preferred.</li><li>Ability to work on-site in Qesm El Sheikh Zaid and commit to full-time shifts, including evenings, weekends, or holidays as needed.</li><li>Comfort with computer-based systems, CRM tools, and rapid data entry.</li><li>Prior experience in contact centers, travel, or hospitality is an advantage but not required.</li><li>Dependable, detail-oriented, and able to perform under time pressure in a fast-paced environment.</li></ul>

<strong>Company Description</strong> The C Lounge is a global luxury concierge and lifestyle management company that provides seamless, discreet, and highly personalized services to distinguished individuals, executives, and VIP clients worldwide.<br><br> The company specializes in end-to-end concierge solutions across international travel, hospitality, and elite lifestyle experiences, focusing on precision, exclusivity, and operational excellence. <br><br>Services include luxury travel facilitation, private aviation, yacht and premium ground transportation, bespoke events, customized onboard services, and tailored global assistance supported by a trusted international partner network. <br><br>Guided by discretion, reliability, and cultural awareness, The C Lounge aims to redefine modern luxury concierge services through innovation, human expertise, and worldwide connectivity.<br><br> The organization is committed to setting a new global standard where every client request is handled with professionalism, privacy, and exceptional attention to detail.<br><br><strong>Role Description<br><br></strong> The Operations and Concierge Executive role is a full-time position based in Qesm El Sheikh Zaid, structured as a hybrid role that combines on-site responsibilities with some work-from-home flexibility. <br><br>This team member will coordinate and manage daily concierge operations, including handling client inquiries, organizing reservations for travel, accommodation, dining, and events, and ensuring all services meet luxury standards. The role includes overseeing logistics for premium transportation and bespoke experiences, liaising with global partners, and maintaining accurate records of bookings and service requests.<br><br> The Operations and Concierge Executive will provide front-line customer support, manage communication with clients across multiple channels, and ensure that every interaction reflects discretion, efficiency, and high-quality service. The position also requires proactive problem-solving, monitoring service delivery timelines, and supporting continuous improvement in processes to uphold The C Lounge’s standards of excellence.<br><br><strong>Qualifications<br></strong> <br><ul><li>Strong experience in concierge services and reservations management, with the ability to coordinate complex, multi-step itineraries and luxury service requests.</li><li>Excellent communication skills, including professional written and verbal interaction with high-profile clients and global partners.</li><li>Background in receptionist duties and front-of-house operations, with a polished, service-oriented presence.</li><li>Proven customer service skills, including handling sensitive requests, resolving issues promptly, and maintaining client confidentiality.</li><li>High attention to detail, organizational skills, and the ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Comfort working in a hybrid setting, with proficiency in digital tools, CRM systems, and remote collaboration platforms.</li><li>Experience in luxury hospitality, travel, or lifestyle management is preferred; prior work with international or VIP clientele is an advantage.</li><li>Fluency in English is required; additional languages are a plus, along with strong cultural awareness and professionalism.</li></ul>

<strong>Company Description</strong> Alorica is a global customer experience (CX) company that designs and delivers solutions that help brands build long-term customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to create impactful, scalable experiences. The organization is known for challenging convention, maintaining deep client partnerships, and operating with integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected workforce focused on delivering meaningful results for clients and customers.<br><strong>Role Description</strong> The Airline Customer Service representative will handle customer inquiries and support for airline-related services, including reservations, ticketing, flight changes, and general travel information. Daily responsibilities include responding to customers via phone, chat, or email, resolving issues efficiently, and providing clear guidance on airline policies, baggage rules, and check-in procedures. The role involves managing complaints with empathy, documenting interactions accurately, and following internal procedures and compliance requirements. Team members will collaborate with colleagues and supervisors to ensure service quality, meet performance targets, and identify opportunities to enhance the customer experience. This is a full-time, on-site role located in Qesm El Sheikh Zaid, requiring B2 level English proficiency and the ability to support customers in a fast-paced environment.<br><strong>Qualifications<br></strong> <br><ul><li>Strong Communication skills, including clear spoken and written English at a B2 level, and active listening abilities.</li><li>Customer Service skills with a focus on empathy, problem-solving, and handling high-volume inquiries in a professional manner.</li><li>Knowledge or interest in Airlines and Aviation, including basic understanding of airline operations, ticketing, and travel procedures</li><li>Bachelor’s degree or equivalent education is preferred; prior experience in call centers, travel, or hospitality is an advantage.</li><li>Ability to work on-site in Qesm El Sheikh Zaid on a full-time schedule, including potential shifts, weekends, and holidays.</li><li>Demonstrated reliability, attention to detail, and a commitment to delivering consistent, high-quality customer experiences.</li></ul>

<h3><strong>Full job description</strong></h3><h3>Travel Account</h3><p>Gain hands-on experience using <strong>Amadeus</strong> and <strong>GDS (Global Distribution Systems)</strong>—valuable skills that will strengthen your CV and open doors to future opportunities in the travel and tourism industry.</p><h3>Job Details</h3><ul><li><strong>Salary:</strong> E£22,000 gross per month.</li><li><strong>Location:</strong> Park St., Sheikh Zayed.</li><li><strong>Shifts:</strong> Rotational (24/7).</li><li>Transportation is provided to the nearest pick-up point.</li><li>Door-to-door transportation is provided for female employees after <strong>9:00 PM</strong>.</li><li><strong>Graduates and dropouts only.</strong></li></ul><p><strong>Pay:</strong> E£22,000.00 per month.</p><h3>Application Questions</h3><ul><li>Are you a graduate?</li><li>Are you legally authorized to work in Egypt (e.g., Egyptian citizen)?</li><li>Are you ready to start training on the <strong>20th of July</strong>?</li><li>Do you have any commitments during the upcoming <strong>6 months</strong>?</li><li><strong>(For male candidates)</strong> Have you completed the mandatory military service, or have you been exempt?</li><li>Are you comfortable working rotational shifts?</li><li>Are you comfortable working night and overnight shifts?</li></ul><p>&nbsp;</p>

<p>Reservations Agent</p><p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Consistently offer exceptional, friendly and engaging service</li><li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li><li>Recommend property facilities and assist guests with information and special requests</li><li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Guest focused personality is essential</li></ul>

Job Description <div> <p>Reservations Agent<br> You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br> What is in it for you:<br> In 3-4 bullet points, showcase the benefits and perks of working at the property<br> Employee benefit card offering discounted rates in Accor worldwide<br> Learning programs through our Academies<br> Opportunity to develop your talent and grow within your property and across the world!<br> Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br> What you will be doing:<br> Consistently offer exceptional, friendly and engaging service<br> Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br> Recommend property facilities and assist guests with information and special requests<br> Book room reservation requests, enter rooming lists, and update accurate information in the system</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p>Your experience and skills include:<br> Guest focused personality is essential</p></div>

<p><strong>Company Description</strong> Alorica is a global customer experience provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company combines strategy, operational expertise, and advanced technology to deliver measurable results and new possibilities for its clients. Alorica is known for pioneering innovative customer experiences, challenging convention, and building strong, values-driven relationships. With about 100,000 professionals in 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community with a strong commitment to integrity and authenticity.</p><p><strong>Role Description</strong> The Inbound Sales Agent – Hotel Reservations (B2/C1 English) is a full-time, on-site role based in Giza. The agent handles inbound calls from guests and prospects, providing hotel information, checking availability, and offering reservation options that match customer needs and preferences. Daily tasks include guiding callers through the booking process, explaining rates and promotions, upselling room types or additional services, and ensuring accurate data entry in reservation systems. The role involves meeting individual and team sales targets, following established scripts and compliance guidelines, and delivering a friendly, clear, and professional customer experience in English. The agent collaborates with supervisors and colleagues to share updates, resolve issues, and continuously improve service quality and conversion rates.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong spoken and written English skills at B2/C1 level, with clear pronunciation and active listening abilities.</li><li>Customer service and sales aptitude, including rapport building, persuasive communication, and objection handling.</li><li>Comfort with computer-based work, reservation or CRM systems, and quick data entry with attention to detail.</li><li>Time management, multitasking, and ability to work effectively in a high-volume, call center environment.</li><li>Resilience, problem-solving skills, and a calm, professional approach under pressure.</li><li>Prior experience in inbound sales, call centers, or hospitality is preferred but not mandatory.</li><li>Willingness to work on-site in Giza on a full-time schedule, including possible shifts, weekends, and holidays.</li><li>High school diploma or equivalent; additional education in tourism, hospitality, or business is an advantage.</li></ul>

<p>&nbsp;</p><p>- Responsible for registering sales and return orders and following up the reservation of supply orders that have been executed with the warehouse management</p><p></p><p>1- Record sales orders received from the sales department.</p><p>2- Registration of return order received to Warehouse Department from customer stores.</p><p>3- Follow up the reservation of supply orders that have been executed with the warehouse management.</p><p>4- Delivery of invoices to distribution salespersons.</p><p>5- Review government tenders order.</p><p><br>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Accounting</p></li><li><p>Experience &nbsp;1-2 years</p></li><li><p>Very good in English.</p></li><li><p>Oracle user is preferable.</p></li><li><p>Excellent knowledge of full MS Office Programs</p></li><li><p>Advanced excel user</p></li><li><p>Advanced analytical, organization, and interpersonal skills.</p></li><li><p>Excellent collaboration, verbal and written communication skills.</p></li></ul><p></p>