وظائف كول سنتر - القاهرة مصر

&nbsp;موظف مبيعات كول سنتر يتمتع بمهارات تواصل وإقناع عالية، للمساهمة في تقديم تجربة مميزة للعملاء، وبناء علاقات فعّالة معهم، وتحويل الاستفسارات إلى فرص بيع ناجحة. سيكون المرشح مسؤولاً عن فهم احتياجات العملاء، وتقديم الحلول المناسبة، ومتابعة رحلة العميل حتى إتمام عملية الشراء، مع تحقيق مستهدفات المبيعات والمحافظة على جودة الخدمة<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 10</li><li>نظام الورديات: صباحية و مسائية</li><li>يرحب بذوي الاحتياجات الخاصة (إعاقة حركية خفيفة، استخدام العكاز)</li></ul>

تعلن شركة Dream 2000 عن حاجتها لتعيين:Call Center Agent (ذكور فقط)مكان العمل:النزهة الجديدة – الإدارة الرئيسية للشركة.تفاصيل الوظيفة:• شيفتات متغيرة.• عدد ساعات العمل 9 ساعات يوميًا، تشمل ساعة راحة.• آخر شيفت ينتهي في تمام الساعة 9:00 مساءً.• العمل داخل مقر الإدارة الرئيسية للشركة.المزايا:• بدل مواصلات.• تأمين طبي.• تأمين اجتماعي.المتطلبات:• الوظيفة متاحة للذكور فقط.• مهارات تواصل جيدة.• القدرة على العمل ضمن فريق وتحمل ضغط العمل.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 10</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال</li></ul>

شركة Flairs Tech هي مورد خدمات مُدارة دولي يعتمد على الابتكار والموهبة والتميز. مع أكثر من 1000 محترف عبر خمس مكاتب، تدعم الشركة أكثر من 100 شريك عالمي بخدمات في تطوير البرمجيات والتحليلات، الحلول الرقمية، عمليات الأعمال، وتجربة العملاء. تتعاون Flairs Tech بشكل وثيق مع العملاء في أمريكا الشمالية وأوروبا والشرق الأوسط وأفريقيا، باعتبارها امتداداً لفرقهم لتحسين العمليات والإنتاجية. نجاح الشركة يعتمد على كوادرها والتزام قوي بالشراكة والأداء والتحسين المستمر.<br>وصف الدور: هذا دور بدوام كامل هجينة لمتحدثي الإنجليزية بطلاقة في قطاع B2B (مكالمات باردة) مقره في قاسم للمذكى، مع بعض المرونة للعمل من المنزل. يتضمن الدور إجراء مكالمات باردة خارجية لـ B2B مع العملاء المحتملين، تقديم خدمات Flairs Tech، تأهيل العملاء، وترتيب اجتماعات أو عروض توضيحية لفريق المبيعات. سيتبع المكوف كول سكريبتات وإرشادات، وسيكيّف الرسالة مع صناعات مختلفة، ويحافظ على سجلات دقيقة للمكالمات والنتائج في أنظمة إدارة العلاقات مع العملاء (CRM). تشمل الأنشطة اليومية بحث الشركات المستهدفة، تحديد أصحاب القرار، معالجة الاعتراضات باحتراف، وتحقيق أهداف حجم المكالمات والتحويلات باستمرار. كما يتطلب الدور التعاون مع فِرق المبيعات والتسويق، وتبادل الملاحظات حول جودة العملاء المحتملين، وتحسين تقنيات المكالمة باستمرار بناءً على التدريب وبيانات الأداء.<br>المؤهلات: مهارات تواصل صوتية وكتابية قوية باللغة الإنجليزية، بما في ذلك النطق الواضح، الاستماع الفعال، وآداب الأعمال المهنية. خبرة مثبتة في المكالمات الباردة B2B أو التسويق الهاتفي، مع القدرة على التعامل مع أعداد مكالمات عالية والتفاعل مع أصحاب القرار بشكل فعال. قدرات المبيعات وتوليد العملاء المحتملين، بما في ذلك تأهيل العملاء، التعامل مع الاعتراضات، وتحريك الاهتمام بالحلول التقنية والخدمات المدارة. familiarity مع أدوات إدارة العلاقات مع العملاء (CRM) وتطبيقات المكاتب الأساسية لتسجيل المكالمات، تحديث السجلات، وتقرير النتائج. عقلية متمركزة حول العميل مع مرونة ومثابرة والقدرة على العمل نحو أهداف قابلة للقياس في بيئة سريعة الوتيرة. مهارة إدارة الوقت والتنظيم والاهتمام بالتفاصيل لإدارة قوائم المكالمات والمتابعات وتحديد المواعيد. القدرة على العمل بفعالية في بيئة هجينة، بالتعاون مع الفرق الميدانية وعن بُعد في قاسم للمذكى. خبرة ذات صلة في مبيعات B2B، دعم العملاء، أو بيئات مراكز الاتصال؛ وجود خبرة في قطاعات التكنولوجيا أو الخدمات ميزة. شهادة الثانوية العامة أو ما يعادلها مطلوبة؛ تعتبر التعليم العالي في الأعمال أو التسويق أو الاتصالات أو مجال ذي صلة ميزة.

Role Description This is a full-time, on-site Banking Call Center Advisor role based in New Cairo. The advisor will handle inbound and outbound customer calls, respond to inquiries about banking products and services, and provide accurate information on accounts, transactions, and procedures. Daily tasks include resolving issues, guiding customers through digital banking tools, and escalating complex cases to specialized teams when necessary. The role involves documenting interactions in call center systems, following compliance and security protocols, and meeting performance targets such as response time, call quality, and customer satisfaction scores. The advisor will collaborate with colleagues and supervisors to share feedback, improve processes, and support continuous service improvements.<br>Qualifications<br>Candidates should possess Customer Service and Customer Satisfaction skills to deliver courteous assistance, handle complaints, and ensure a positive customer experience. Excellent spoken and written communication skills in English. Ability to work in a structured, fast-paced call center environment, with strong attention to detail and adherence to procedures. Comfort with using call center software, CRM systems, and digital banking platforms; good keyboard and data-entry skills. Previous experience in a call center, customer support, or banking environment is preferred but not mandatory. High school diploma or equivalent; further education in business, finance, or related fields is an asset.

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities:• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.• Lead, coach, and motivate call center agents to achieve performance targets.• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.• Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.• Develop call scripts, service standards, and process improvements to enhance performance.• Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 5-7years of experience in Call Center Management. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up. • Lead, coach, and motivate call center agents to achieve performance tragets. • Design and monitor KPIs, call quality, productivity, and customer satisfaction levels. • Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments. • Develop call scripts, service standards, and process improvements to enhance performance. • Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 7-10 years of experience in Call Center Managment. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We're Hiring | Call Center Agents (Male & Female) Khairia Restaurants is looking for enthusiastic and customer-focused Call Center Agents to join our growing team.???? Location: Nasr City, Cairo Requirements:Excellent communication skills. Previous call center or customer service experience is a plus. Good computer skills. Ability to work rotational shifts. Customer-oriented with a positive attitude. Males & Females are welcome to apply. What We Offer:Competitive salary. Performance-based incentives. Career growth opportunities. Professional and friendly work environment. Ready to join the Khairia family? Send your CV today and be part of our success.

???? We're Hiring | Call Center Representative<br>Join the team at Spectra Cure Clinic<br>We are looking for a motivated and customer-focused Call Center Representative to join our growing team and help deliver an exceptional patient experience.<br>Key Responsibilities:✅ Handle inbound and outbound calls professionally.✅ Respond to Whats App messages and patient inquiries.✅ Schedule, confirm, and follow up on appointments.✅ Maintain accurate patient records and data entry.✅ Coordinate with medical and operational teams to ensure smooth patient journeys.✅ Follow up with leads and support patient conversion processes.<br>Requirements:✔ Excellent communication skills.✔ Previous experience in Call Center, Customer Service, or Healthcare is preferred.✔ Strong organizational and multitasking abilities.✔ Good command of English and Arabic.✔ Proficiency in Microsoft Office and CRM systems is a plus.✔ Ability to work in a fast-paced environment.<br>Location:???? New Cairo, Egypt<br>Working Hours:???? Rotational Shifts<br>What We Offer:✨ Professional work environment.✨ Career growth opportunities.✨ Ongoing training and development.✨ Competitive salary package.<br>#Hiring #Call Center #Customer Service #Healthcare Jobs #Egypt Jobs #New Cairo #Spectra Cure #Career Opportunity

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

Company Description TP Cairo EG is part of a global customer experience and contact center services organization, supporting international clients across various industries. The Cairo site focuses on delivering high-quality English-language support for overseas accounts, with a strong emphasis on service excellence and operational efficiency. Team members work in a structured, professional environment with clear performance standards and training opportunities. The company values reliability, strong communication skills, and a commitment to helping customers resolve their inquiries effectively.<br>Role Description This is a full-time, on-site Call Centre role located in New Cairo, supporting English accounts at B2/C1 proficiency level. Team members handle inbound and outbound calls, respond to customer inquiries, and provide accurate information regarding products, services, and account details. Daily tasks include listening carefully to customer concerns, resolving issues, escalating complex cases when needed, and documenting interactions in company systems. The role involves adhering to call center procedures, meeting performance targets such as quality and productivity, and maintaining professional communication standards in English. Employees are expected to collaborate with their team, participate in training, and follow company policies and guidelines.<br>Qualifications<br> <br>Strong English communication skills (spoken and written) with proficiency at B2/C1 level. Customer Service experience or skills, including handling inquiries, resolving issues, and maintaining professionalism. English Teaching or Training background that supports clear, structured communication and guidance for customers. Translation skills that help interpret and clarify information accurately between parties when needed. Ability to work on-site in New Cairo on a full-time basis and comply with shift schedules. Comfort with basic computer applications, call center software, and data entry. Strong listening skills, patience, and problem-solving abilities in customer interactions. Minimum of a relevant high school diploma; university degree or equivalent is beneficial. Previous call center or contact center experience is an advantage but not mandatory.

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.

Company Description SG Group for Aesthetic Medicine is a leading provider of advanced medical and aesthetic solutions, focused on transforming lives through high-quality care and innovative treatments. The organization combines cutting-edge technologies with specialized expertise to deliver safe, effective, and personalized services. A strong commitment to patient-centered care guides every treatment, from surgical procedures to non-invasive options and wellness programs. The team maintains rigorous standards, prioritizing integrity, excellence, and continuous improvement to redefine confidence and well-being. SG Group offers an environment where professionals contribute to shaping the future of aesthetics and healthcare.<br>Role Description This full-time Call Center Specialist role is an on-site position based in New Cairo. The Call Center Specialist will handle incoming and outgoing calls, respond to patient inquiries, and provide accurate information about services, procedures, and appointments. Responsibilities include scheduling and confirming appointments, documenting interactions in the system, and routing calls to appropriate departments when needed. The role involves addressing patient concerns, following up on requests, and ensuring a positive, professional experience in every interaction. The Call Center Specialist will collaborate with clinical and administrative teams to support efficient operations and maintain high service standards.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service abilities. Excellent Communication skills, both verbal and written, with a professional phone manner. Experience or familiarity with Contact Centers, call handling systems, and performance metrics. Solid Computer Literacy, including the use of CRM or appointment systems and basic office software. Ability to manage high call volumes, prioritize tasks, and maintain accuracy under pressure. Attention to detail, active listening, and problem-solving capabilities. Prior experience in healthcare, aesthetics, or a patient-facing environment is an advantage. High school diploma or equivalent required; post-secondary education in a related field is a plus.

<p>مركز اتصال باللغة الإنجليزية</p><p>المستوى=من B2 إلى C1</p><p>لا يشترط وجود خبرة.</p>

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply now and start your journey with a growing and dynamic team!

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply Now and start your journey with a growing and dynamic team!

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 different languages. The company runs sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, delivering inbound, outbound, back office, helpdesk, recruitment, infrastructure management, and social media analysis services. Xceed has received multiple international awards and recognitions from IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for outsourcing excellence, impact sourcing, CSR, DEI, and sustainability. The organization is certified to several global standards, including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, demonstrating a strong focus on quality, security, and business continuity.<br>Role Description The Quality Call Center Specialist (GSM Account) B1+ is a full-time, on-site role based in Qesm El Maadi. This role is responsible for monitoring and evaluating customer calls to ensure compliance with quality standards, customer service procedures, and GSM account requirements. The specialist will analyze call center interactions, identify performance gaps, and provide clear feedback and coaching recommendations to support continuous improvement. Daily tasks include preparing quality reports, documenting findings, collaborating with supervisors and trainers on action plans, and supporting initiatives that enhance customer satisfaction and operational efficiency. The role also involves adhering to internal policies, maintaining accurate records, and using call recording and reporting tools effectively.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle GSM-related inquiries professionally and efficiently. Candidates should possess clear and effective Communication skills, including active listening and the ability to deliver constructive feedback. Candidates should possess practical knowledge of Contact Centers operations, quality monitoring processes, and performance metrics. Candidates should possess solid Computer Literacy skills, including proficiency with call center systems, CRM tools, and office applications. Strong analytical and problem-solving abilities, with attention to detail in reviewing calls and reporting insights. Ability to work in a structured, fast-paced environment and to collaborate with cross-functional teams. Proficiency in English at B1+ level or higher; additional languages are an advantage. Previous experience in call centers, quality assurance, or GSM/telecommunications accounts is preferred.

Company Description WAJJAD | وجّاد is a technology studio that designs and operates scalable digital operating systems across governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on moving organizations from fragmented processes to integrated, high-performance digital infrastructure. The studio builds institutional-grade B2B platforms that modernize core operations, enhance efficiency, strengthen control environments, and improve decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages centralized innovation and shared infrastructure to support rapid, scalable growth. Positioned in one of the region’s fastest-transforming economies, WAJJAD aims to expand regionally and globally by shaping the digital operating layer of modern, governance-driven and asset-backed institutions.<br>Role Description This is a full-time remote Call Center role focused on delivering high-quality customer interactions in fluent Saudi dialect. The Call Center team member will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about WAJJAD’s platforms and services. The role includes logging and updating records in relevant systems, following structured workflows, and escalating cases when needed to ensure timely resolution. The team member will collaborate with other departments to relay customer feedback and support continuous improvement of processes and customer experience. Consistent adherence to quality standards, professional communication, and privacy and confidentiality requirements is expected.<br>Qualifications<br> Customer-facing skills: Candidate should possess strong Customer Support and Customer Service skills, with the ability to manage inquiries, complaints, and service requests professionally. Communication skills: Candidate should possess excellent Communication abilities, including clear speaking skills in Saudi dialect and the capacity to convey information accurately and respectfully. Call center operations: Candidate should possess practical experience or familiarity with Contact Centers, including call handling procedures, ticketing or CRM tools, and performance metrics. Technical skills: Candidate should possess solid Computer Literacy, including working with web-based platforms, basic troubleshooting, and accurate data entry. Additional qualifications: Ability to work remotely with reliable internet access, strong time management and organization skills, and a customer-centric mindset; prior experience in technology, B2B services, or call centers is an advantage.

<h2>Job Description</h2><p>We are hiring <strong>Call Center Agents</strong> to join our growing team!</p><h3>Job Responsibilities</h3><ul><li>Handle inbound and outbound calls professionally.</li><li>Assist customers with inquiries, issues, and product/service information.</li><li>Maintain high standards of customer satisfaction and call quality.</li><li>Log all call details accurately in the system.</li></ul><h3>Job Requirements</h3><ul><li>Education: Open for <strong>Undergraduates, Gap Year students, Dropouts, and Graduates</strong>.</li><li>Fluency / Good command of English (<strong>B1/B2/C1</strong>).</li><li>Excellent communication and active listening skills.</li><li>Flexibility with rotational shifts.</li></ul><h3>Benefits</h3><ul><li>Competitive fixed salary + performance bonuses (KPIs).</li><li>Social and medical insurance.</li><li>Fully paid training.</li><li>Clear career path and promotion opportunities.</li></ul><h3>Job Details</h3><p><strong>Work Location:</strong> Cairo<br><strong>Work Type:</strong> In Person<br><strong>Salary:</strong> E£7,000.00 – E£21,000.00 per month</p>