Company Description WAJJAD | وجّاد is a technology studio that designs and operates scalable digital operating systems across governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on moving organizations from fragmented processes to integrated, high-performance digital infrastructure. The studio builds institutional-grade B2B platforms that modernize core operations, enhance efficiency, strengthen control environments, and improve decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages centralized innovation and shared infrastructure to support rapid, scalable growth. Positioned in one of the region’s fastest-transforming economies, WAJJAD aims to expand regionally and globally by shaping the digital operating layer of modern, governance-driven and asset-backed institutions.
Role Description This is a full-time remote Call Center role focused on delivering high-quality customer interactions in fluent Saudi dialect. The Call Center team member will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about WAJJAD’s platforms and services. The role includes logging and updating records in relevant systems, following structured workflows, and escalating cases when needed to ensure timely resolution. The team member will collaborate with other departments to relay customer feedback and support continuous improvement of processes and customer experience. Consistent adherence to quality standards, professional communication, and privacy and confidentiality requirements is expected.
Qualifications
Customer-facing skills: Candidate should possess strong Customer Support and Customer Service skills, with the ability to manage inquiries, complaints, and service requests professionally. Communication skills: Candidate should possess excellent Communication abilities, including clear speaking skills in Saudi dialect and the capacity to convey information accurately and respectfully. Call center operations: Candidate should possess practical experience or familiarity with Contact Centers, including call handling procedures, ticketing or CRM tools, and performance metrics. Technical skills: Candidate should possess solid Computer Literacy, including working with web-based platforms, basic troubleshooting, and accurate data entry. Additional qualifications: Ability to work remotely with reliable internet access, strong time management and organization skills, and a customer-centric mindset; prior experience in technology, B2B services, or call centers is an advantage.