وظائف كول سنتر - الجيزة مصر

Required employees to work at the Customer Service Center (Call Center) under the following conditions: 1- At least one year of experience in the call center field in charitable institutions and associations interested in charitable projects and fundraising 2- The work will be at the institution's headquarters in al-Mohandessin, Giza 3- Working hours are 8 hours with one hour break.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: mornings only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

<p>Immediately required: call center and online marketing staff!</p><p>&nbsp;Salary 7,500 EGP (7,000 basic + 500 incentives)!</p><p>​✅ Job nature: Call center and responding to customer inquiries.</p><p>​✅ Workplace: Online from home or from the office in Giza (7 hours daily).</p><p>​✅ Benefits: intensive training + work line and internet provided + official contract and experience certificate.</p>

<p><strong>Overview of the company and job</strong></p><p>Pizza Campani restaurant is seeking call center staff</p><p>&nbsp;</p><p><strong>Main responsibilities and duties</strong></p><ul><li>Greeting and handling customer inquiries via phone, email, and chat according to established service standards.</li><li>Understanding customer needs and providing immediate solutions or escalating the issue to the appropriate departments with effective follow-up until the ticket is closed.</li><li>Recording and updating all interactions in the customer relationship management system accurately.</li><li>Professionally handling customer complaints and turning them into opportunities to improve service quality and increase satisfaction.</li><li>Adhering to key performance indicators such as first-contact resolution rate, average wait time, and customer satisfaction score.</li><li>Collaborating with sales, technical, and management teams to provide a seamless customer experience.</li><li>Contributing suggestions to improve workflows and providing periodic reports on trends and common issues.</li></ul><p>&nbsp;</p><p><strong>Qualifications and requirements</strong></p><ul><li>A university degree in related fields is preferred, preferably in communications, management, or social sciences.</li><li>Previous experience in a call center or customer service is a plus, but recent graduates are welcome.</li><li>Proficiency in Arabic fluently, with English proficiency mainly for quick reading and writing preferred.</li><li>Strong verbal and written communication skills, with the ability to handle complex inquiries calmly and professionally.</li><li>Analytical problem-solving skills and the ability to work in a team and handle work pressure positively.</li><li>Proficiency in using CRM software and basic messaging and Microsoft Office/Outlook tools.</li><li>Familiarity with customer service concepts and industry quality standards.</li></ul><p>&nbsp;</p><p><strong>Required skills</strong></p><ul><li>Effective communication and active listening skills.</li><li>Ability to manage time, organize tasks, and follow up accurately.</li><li>Flexibility to handle multiple situations and handle client complaints professionally.</li><li>Ability to work in a full-time shift-based team environment.</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><ul><li>Competitive salary with incentives and monthly performance-based bonuses.</li><li>Opportunities for professional development and ongoing training and advancement within the company.</li><li>A supportive work environment and collaborative team culture with open communication.</li></ul><p>&nbsp;</p><p><strong>Job details</strong></p><p>Location: Giza, Egypt. Type: Full-time. Level: Senior employee. Qualification: University degree (Bachelor's).</p>

- خبرة&nbsp;في مجال الكول سنتر من 6شهور&nbsp;الي 3 سنينالعمل من مقر المؤسسةالمتقدمين من سكان القاهرة و الجيزة فقط يجب علي المتقدم ان تكون في السنه النهائية من التعليم الجامعي علي الاقل<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 50</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين اجتماعي، ساعات إضافية</li></ul>

<p>Answering incoming calls and addressing customer questions or complaints Making outbound follow-up calls or updates as needed Documenting all call details clearly in the computer system Sending unresolved complex issues to a supervisor or higher team</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent school certificate Good speaking, listening, and writing abilities Basic computer and typing skills for data entry Ability to stay calm and polite when talking to upset callers</p>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 100</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social security, transportation allowance</li></ul>

Respond to customer inquiries and complaints. Search for required information using available resources. Process and resolve customer complaints related to product sales for customer service issues. Provide customers with enterprise services and product information. Follow up on complex customer calls when necessary. Complete and update call notes and call reports in CRM as needed. Obtain and evaluate all relevant data to handle complaints and inquiries. Record details of feedback, inquiries, complaints, and actions taken. Manage, communicate, and coordinate with internal departments. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: morning and evening</li><li>Benefits: social insurance</li></ul>

Responsibilities: Handling incoming and outgoing calls in a timely manner. Following scripted prompts and call instructions. Identifying customer needs, clarifying information, and providing solutions or available alternatives. Building sustainable relationships with customers by collecting additional data such as (email address or another phone number). Maintaining logs of all conversations in our call center database in an understandable way. Attending continuous training to improve service levels and performance. Following procedures to achieve the customer service department's goals. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: morning and evening shifts</li><li>Benefits: health insurance, social security, overtime</li></ul>

Call Center Manager: Expert in setting up the call center department, establishing a complete system, and solving current department issues. Requirements: Extensive experience in the field and knowledge of social media.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shift only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

Required employees to work at the Customer Service Center (Call Center) under the following conditions: 1- At least one year of experience in the call center field in charitable institutions and associations interested in charitable projects and fundraising 2- The work will be at the organization's headquarters in Mohandessin, Giza 3- Working hours are 8 hours with one-hour break. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

- Call Center (Arabic).<br>- Required English: from good to very good.<br>- Smart Village work in October.<br>- For graduates with higher qualifications (military service completed/exemption required).<br>- Contract with Etisalat itself (in source).<br>- Medical and social insurance.<br>- Commuting connections (go and return).<br>- Rotational shifts (8 hours).<br>- Five working days.<br>- An Etisalat invoice line.<br>- Maximum age 30 years.

- Experience in the field of call centers from 6 months to 3 years, work from the organizations headquarters. Applicants from Cairo and Giza only. The applicant must be in the final year of university education at least<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 50</li><li>Shift system: morning and evening</li><li>Benefits: social insurance, overtime</li></ul>

- Experience in the field of call centers from 6 months to 3 years. Work from the foundation's headquarters. Applicants must be residents of Cairo and Giza only. Applicants must be in their final year of university education at least. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 50</li><li>Shift system: morning and evening</li><li>Benefits: social insurance, overtime</li></ul>

We are seeking a specialized maintenance technician for an inkjet printing machine. A maintenance technician is needed to service the variable data machine with 3–5 years of experience in the same field. Conditions: Experience in printing, filling and packaging machines. Intermediate English level. Basic computer skills. Residents of Cairo and Giza preferred (accommodation for expatriates available). Requirements: Holding a vocational qualification (Mubarak College) Prefer experience in the field. Ability to work in a team and endure work pressure. Workplace: Giza - Al-Haram. Benefits: Fixed competitive salary + incentives. Social insurance. One weekly day off + official holidays. Transportation and travel allowance. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social insurance, transportation allowance, accommodation</li></ul>