وظائف موظف حجز تذاكر طيران - البحر الأحمر مصر

Greeting customers at entrance with a smile. Organizing seating according to table availability. Coordinating with the service team to manage the queue. Recording reservations and responding to inquiries. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shifts: Morning only</li><li>Benefits: social insurance, meals</li></ul>

<strong>MTS Globe Egypt<br><br></strong><strong>Who are we?<br><br></strong>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br><strong>What do we do?<br><br></strong>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br><strong>What do we offer?<br><br></strong>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br><strong>Why join us?<br><br></strong>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br><strong>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br></strong><strong>MTS Globe is an equal opportunities employer. <br><br></strong><strong>Job Description<br><br></strong><ul><li> Reservation Analytics &amp; Reporting</li><li>Analyze reservation data, booking trends, cancellations, no-shows, and occupancy performance.</li><li>Prepare daily, weekly, and monthly reservation performance reports and dashboards.</li><li>Monitor key reservation KPIs including conversion rates, booking pace, lead time, occupancy, and revenue contribution.</li><li>Identify trends, risks, and opportunities related to reservation performance and customer booking behavior.</li><li>Support forecasting and demand planning through data modeling and reservation trend analysis.</li><li> Reservation Systems &amp; Data Management</li><li>Manage and validate reservation data across internal systems and distribution channels.</li><li>Support reservation teams with system-related inquiries and troubleshooting.</li><li>Monitor data accuracy, booking integrations, rates, allotments, and inventory updates.</li><li>Investigate and resolve reservation data discrepancies to ensure reporting reliability.</li><li>Collaborate with IT and system providers to improve reservation data quality and processes.</li><li> Performance Monitoring &amp; Insights</li><li>Track daily booking performance, room nights, occupancy, pickup trends, and cancellations.</li><li>Analyze source markets, travel dates, booking windows, and customer booking patterns.</li><li>Identify anomalies, booking irregularities, and performance gaps.</li><li>Provide actionable insights to Reservation, Revenue, Yielding, and Commercial teams to optimize sales performance.</li><li> Coordination &amp; Communication</li><li>Work closely with Reservation, Revenue, Yielding, Contracting, Commercial, and Customer Service teams.</li><li>Present reservation insights and recommendations to management.</li><li>Support strategic decision-making by providing accurate reservation analysis and forecasting data.</li><li>Assist departments in understanding reservation performance trends and business opportunities.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor's Degree in Tourism &amp; Hospitality, Business Administration, Statistics, Data Analytics, Information Technology, Commerce, or a related field.<br><br></li></ul><strong>Experience<br><br></strong><ul><li>2-3 years of experience in Reservations, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must.</li><li>Experience working with reservation systems, booking platforms, or tourism-related databases is highly preferred.<br><br></li></ul><strong>Languages<br><br></strong><ul><li>Strong English communication skills (B2-C1).</li><li>Additional languages are considered an advantage.<br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li>Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas).</li><li>Power BI, Tableau, or other Business Intelligence tools.</li><li>Knowledge of reservation systems, CRS, PMS, or tourism booking platforms.</li><li>Strong analytical and reporting skills.</li><li>Experience with forecasting, occupancy analysis, and booking trend analysis.</li><li>Proficiency in Microsoft Outlook and Office applications.<br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Strong attention to detail and data accuracy.</li><li>Analytical thinking and problem-solving abilities.</li><li>Ability to identify discrepancies, trends, and business opportunities.</li><li>Excellent communication and cross-functional coordination skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proactive mindset with a continuous improvement approach.</li><li>Ability to follow procedures while managing repetitive and detail-oriented tasks efficiently.</li></ul>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an <strong>Assistant Reservations Manager</strong>, you’re not just managing daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Manage daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals</li><li>Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks</li><li>Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets</li><li>Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy</li><li>Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity)</li><li>Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans</li><li>Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Company Description The Cascades Golf Resort, SPA & Thalasso is a luxury destination situated at the highest point of the Somabay Peninsula, offering sweeping views of the Red Sea, desert mountains, and landscaped golf fairways. The resort features an acclaimed 18-hole, par 72 golf course designed by Gary Player, attracting golf enthusiasts from around the world. It is also home to The Cascades Spa & Thalasso, one of the largest and best-equipped thalasso therapy spas globally, with 65 treatment rooms over 7,500 m². Guests experience a blend of premium hospitality, wellness, and leisure in a distinctive resort environment, creating a dynamic setting for hospitality professionals. Team members join an international, service-focused environment centered on guest satisfaction and excellence.<br>Role Description The Host/Hostess role is a full-time, on-site position based at The Cascades Golf Resort, SPA & Thalasso in Hurghada. The Host/Hostess welcomes guests upon arrival, manages seating in the restaurant or lounge areas, and ensures a smooth flow of guests throughout the dining experience. Responsibilities include handling reservations, confirming bookings, maintaining accurate guest lists, and coordinating with the service team to optimize table turnover and guest satisfaction. The role also involves answering phone inquiries, providing information about the resort’s dining offerings, and responding to guest requests in a professional and courteous manner. The Host/Hostess supports the overall guest experience by maintaining a clean and organized reception and waiting area and by communicating clearly with kitchen, bar, and service staff.<br>Qualifications<br> Strong interpersonal skills and customer service abilities to welcome guests, manage seating, and resolve concerns professionally. Experience with reservations management, including booking, confirming, and updating guest information accurately. Clear verbal and written communication skills to interact effectively with guests and team members. Professional phone etiquette for handling inquiries, reservations, and guest requests over the phone. Previous experience in hospitality, restaurant, or front-of-house roles is preferred. Ability to work flexible hours, including evenings, weekends, and holidays, as required by resort operations. Fluency in English; additional languages are an advantage. Well-groomed, professional appearance and adherence to resort standards. Ability to stand for extended periods and move quickly in a busy environment.

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Reservations Manager</strong>, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage</li><li>Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets</li><li>Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue</li><li>Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion </li><li>Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making</li><li>Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<strong>Company Description</strong> Sky View Suites Hotel is a modern hospitality destination in Hurghada, offering guests comfortable accommodations and attentive service in a scenic coastal setting. The hotel focuses on delivering a welcoming atmosphere, smooth front-office operations, and memorable guest experiences. Team members are encouraged to collaborate, take initiative, and maintain high standards of professionalism. Working at Sky View Suites Hotel provides opportunities to grow within the hospitality sector and contribute to a guest-centered environment.<br><strong>Role Description</strong> The Front-Office Shift Leader is responsible for overseeing daily front-desk operations during assigned shifts, ensuring efficient and professional service to all guests. This full-time, on-site role in Hurghada includes supervising front-office staff, coordinating check-in and check-out processes, handling guest inquiries and complaints, and managing room assignments and reservations. The shift leader monitors lobby standards, supports phone and appointment handling, and ensures accurate documentation, billing, and reporting. The role also involves training and guiding team members, enforcing hotel policies, and collaborating with other departments to maintain a smooth guest experience throughout the stay.<br><strong>Qualifications<br></strong> <br><ul><li>Candidates should possess strong Customer Service and Receptionist Duties skills, with a focus on friendly, efficient, and professional guest interaction.</li><li>Candidates should possess solid Phone Etiquette and Appointment Scheduling skills to manage calls, reservations, and guest requests accurately and courteously.</li><li>Candidates should possess effective Communication skills, including clear verbal and written communication with guests and team members.</li><li>Previous experience in front-office or hotel reception, ideally in a supervisory or shift leader role.</li><li>Ability to lead and motivate a team, handle pressure, and resolve issues calmly and fairly.</li><li>Strong organizational skills, attention to detail, and basic competency with hotel management or reservation systems.</li><li>Proficiency in English; additional languages are an advantage, especially for international guests.</li><li>Availability to work shifts, weekends, and holidays as required by hotel operations.</li></ul>

Location: EL GOUNA<br>Job Purpose Orascom Hotel Management is looking for an E-Commerce Coordinator with experience in online distribution channels. The department covers 25 properties cross destinations (El Gouna, Taba Heights, Oman, Montenegro, Switzerland)<br>Key Responsibilities1. Online Booking & Channels Create and update room types, rate plans, packages, and promotions online. Ensure online travel sites (OTAs, IBE) display correct availability and pricing. Verify that our booking systems (PMS, Syn Xis, OPERA, Site Minder) are fully synced with online channels. Maintain cancellation policies and restrictions during peak periods. Monitor and resolve rate discrepancies across all online channels. Ensure timely processing and payment of invoices.2. Content Management Upload and maintain high-quality photos, room details, and hotel information. Assist in designing and promoting special offers and packages for online sales.3. Reporting & Analysis Prepare weekly and monthly e-commerce production reports. Monitor booking trends and provide recommendations to improve online sales.4. Teamwork & Support Collaborate with Front Office, Reservations and Revenue teams to ensure accurate information. Assist in troubleshooting issues related to online bookings or content updates.<br>Requirements Location: El-Gouna; candidates must be able to relocate. Bachelor’s degree in hospitality, Marketing, or Business is preferred. Fluent in written and spoken English. Highly computer literate: expert in Excel, quick learner of new technologies and software. Self-motivated, adaptable, and detail oriented. Experience using OTA extranets or hotel CRS/PMS systems (Syn Xis, OPERA, Site Minder, etc.) is a plus. Excellent communication and organizational skills. I am willing to learn and work collaboratively as part of a team.<br>Deadline: 3 September 2026.

Company Description Baron Hotels & Resorts is a boutique hotel management group recognized for delivering luxury hospitality experiences since 1980. The company has earned numerous international awards from leading travel and corporate organizations in the UK, Germany, Italy, and from the Egyptian Ministry of Tourism, and is regularly acknowledged by Trip Advisor, Holiday Check, Top Hotels, and Travel Life for sustainability. Its portfolio includes Baron Hotel Cairo in Heliopolis, a first-class boutique-style business and leisure hotel overlooking the historic Baron Empain Palace. The group also operates five-star properties in Sharm El Sheikh, including Baron Resort and Baron Palms, and the exclusive Baron Palace Sahl Hasheesh on the Red Sea. Baron Hotels & Resorts is an active member of the American Chamber of Commerce and the German-Arab Chamber of Industry and Commerce in Egypt, underscoring its strong international partnerships. Role Description The Foreigner Guest Relation Agent German Speaker is a full-time, on-site role based in Hurghada. This position focuses on welcoming and assisting international guests, with particular attention to German-speaking visitors, ensuring their needs are met throughout their stay. Day-to-day responsibilities include providing check-in and check-out support, handling guest inquiries and requests, managing reservations-related communication, and coordinating with other hotel departments to resolve issues promptly. The agent will provide information about hotel services, local attractions, and activities, and support guests with special arrangements, feedback collection, and complaint resolution. The role also involves maintaining accurate guest records, promoting hotel offerings, and upholding Baron Hotels & Resorts’ standards of service and hospitality. Qualifications Strong language skills in German and English, with clear verbal and written communication. Customer service and guest relations skills, including problem-solving, empathy, and a professional, courteous manner. Experience in hospitality operations, front office procedures, and reservation or property management systems. Ability to work on-site in Hurghada, including flexible shifts, weekends, and holidays as needed. Good organizational and time management skills, with attention to detail in handling guest information and requests. Comfort working in a multicultural environment; prior experience with international or German-speaking guests is an advantage. Basic computer literacy (email, MS Office) and familiarity with hotel software; additional languages are a plus. Diploma or degree in Hospitality, Tourism, Business, or a related field preferred; equivalent practical experience considered.

<ul><li><p>Train students on the complete Guest Cycle: reservations, check-in/out, and concierge.</p></li><li><p>Teach Customer Service Excellence, professional complaint handling, and upselling.</p></li><li><p>Deliver Hospitality English and essential Hotel Terminology classes.</p></li><li><p>Provide hands-on PMS training (Opera, Fidelio, or equivalent).</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Hotel/Hospitality Management or Tourism.</p></li><li><p>1+ years of practical experience in Front Office operations.</p></li><li><p>Deep practical knowledge of at least one major PMS system &#40;<strong>Opera / Fidelio</strong>&#41;.</p></li><li><p>Excellent spoken English and a strong customer-service mindset.</p></li><li><p>Immaculate professional grooming standards.</p></li></ul><p></p>

<ul><li>Provide excellent customer service through understanding the needs of the customers and matching it with the current available inventory for rent. </li><li>Achieve and extend agreed-upon sales targets and outcomes within the schedule. </li><li>Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and manage vehicles status change on systems. </li><li>Maintain accuracy of all financial transactions related to rental agreement and ensure that all assigned transactions are done successfully. </li><li>Communicate via telephone and email to confirm the reservations and drop offs in an efficient manner. </li><li>Follow up on the logistics of the vehicles and ensure that all required documents are handed to CSA, Fleet checker. </li><li>Assist branch with returning and turnaround of vehicles as needed</li><li>Perform other job duties as assigned to meet the business needs<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor's degree of any discipline. </li><li>1 - 3 Years of experience in customer service or sales. </li><li>Self-motivated and driven by targets with a proven track record in sales. </li><li>Excellent customer service and problem-solving skills. </li><li>Strong communication skills - including both verbal and written</li><li>The ability to influence and negotiate with others. </li><li>Commercial awareness</li><li>Attention to detail and accuracy</li><li>Ability to multitask. </li><li>Exceptional interpersonal and relationship building skills</li></ul>

MTS Globe Egypt<br><br>Who are we?<br><br>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br>What do we do?<br><br>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br>What do we offer?<br><br>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br>Why join us?<br><br>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br>MTS Globe is an equal opportunities employer. <br><br>Job Description<br><br>Reporting & Data Analysis Prepare and analyze daily sales reports, monthly arrivals reports, and performance dashboards. Monitor low-performance indicators and highlight risks, trends, and opportunities. Analyze hotel performance, arrivals, market share, and last-minute sales. Support forecasting and management decision-making through accurate data modeling and visualization. System Support & Operations Handle TKO system support, inquiries, and issue resolution for all departments. Support colleagues with system-related problems and process clarifications. Follow up on provider, reservation, pricing, and data-entry issues that affect reporting accuracy. Performance Monitoring Track daily sales performance and hotel results. Identify discrepancies, incorrect data entries, or unusual trends. Escalate critical issues to the Controlling Manager or Supervisor when required. Coordination & Communication Communicate with Management, Revenue, Contracting, Commercial, Yielding, and other departments. Respond to inquiries via email, phone calls, meetings, and internal systems. Support cross-department collaboration by providing reliable data and insights.<br><br>Requirements<br><br>Education<br><br>Bachelor’s degree in Tourism & Hospitality, Business Administration, Commerce, Information Technology, Data Science or similar field. <br><br>Experience<br><br>2-3 years of experience in Tourism field is a must <br><br>Languages<br><br>Strong English communication skills (B2–C1 recommended). Basic additional languages are a plus. <br><br>Technical Skills<br><br>Proficiency in: Advanced Microsoft Excel (including formulas, dashboards, and VBA is an advantage) Power BI / BI tools (recommended). Microsoft Outlook Strong data analysis and reporting skills Communication tools (Email, Phone, Whats App) <br><br>Soft Skills<br><br>Attention to detail and accuracy Time management and ability to work under pressure Strong communication and teamwork skills Problem-solving and analytical thinking Ability to follow procedures and handle repetitive, detail-oriented tasks

Job Summary We are seeking an experienced Restaurant Manager to lead operations at our upscale Indian restaurant. The role involves delivering exceptional dining and a la carte experiences while managing the overall restaurant performance, team, and guest satisfaction.<br>Key Responsibilities Oversee daily restaurant operations, ensuring high standards of food quality, service, and ambiance Manage a la carte and dining service, including table management, reservations, and guest flow Lead, train, and motivate the front-of-house and service teams Maintain excellent guest relations and handle complaints professionally Control costs, manage inventory, and achieve revenue and profitability targets Coordinate closely with the kitchen team to ensure seamless service Ensure compliance with health, safety, and hygiene standards Drive upselling and enhance the overall guest dining experience<br>Qualifications & Experience Minimum 2–5 years of experience as a Restaurant Manager in an upscale or fine-dining restaurant Proven experience in a la carte service operations Strong understanding of upscale dining standards and hospitality protocols<br>Skills & Competencies Excellent leadership and team management skills Strong guest service orientation and problem-solving ability Good financial and operational acumen Effective communication and interpersonal skills Ability to work under pressure in a fast-paced environment Passion for delivering high-quality dining experiences

<br><p><strong>About the Company</strong></p><p><br></p><p><br></p><p>Job Location: Gouna The Chedi Resort El Gouna is seeking an energetic, passionate, and service-oriented Front Office Manager to lead our Front Office team and deliver an exceptional guest experience in line with international luxury hospitality standards.</p><p><br></p><p><br></p><p><strong>About the Role</strong></p><p><br></p><p>The Front Office Manager will lead and manage the Front Office team, ensuring exceptional guest satisfaction and service quality in line with international luxury hospitality and Steigenberger brand standards, while closely collaborating with other departments to maximize operational efficiency.</p><p><br></p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Lead and manage all Front Office operations, ensuring exceptional guest satisfaction.</li><li>Maintain and enhance service quality in accordance with Steigenberger brand standards.</li><li>Coach, motivate, and develop the Front Office team.</li><li>Ensure efficient management of arrivals, departures, guest requests, and VIP experiences.</li><li>Work closely with Housekeeping, Reservations, Revenue, and other departments to maximize operational efficiency.</li><li>Monitor departmental KPIs, guest feedback, and quality standards while implementing continuous improvements.</li></ul><p><br></p><p><br></p><p><strong>Qualifications</strong></p><p><br></p><ul><li>Minimum of 10 years of Front Office experience, including at least 2 years as Front Office Manager or Assistant Front Office Manager in a 5-star hotel or international hotel chain.</li></ul><p><br></p><p><strong>Required Skills</strong></p><p><br></p><ul><li>Fluency in English and German (spoken and written) is mandatory.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong background in guest relations, room operations, and revenue awareness.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Hands-on leadership style with a strong focus on guest satisfaction.</li><li>Well-presented, dynamic, and highly motivated personality.</li><li>Proficient in hotel PMS systems (Opera experience is mandatory ).</li><li>Willingness to work in a fast-paced luxury resort environment.</li></ul><p><br></p><p><strong>Preferred Skills</strong></p><p><br></p><ul><li>Early to mid-career professional with the energy and ambition to grow within an international hospitality company.</li><li>High level of professionalism, emotional intelligence, and attention to detail.</li><li>Passion for developing and coaching teams.</li><li>Strong organizational and multitasking skills.</li></ul><p><br></p><p><br></p>

Department: Food & Beverage Location: Egypt - Safaga<br><br>Description<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>Key Responsibilities<br><br>Responsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Performs any other duties as assigned to /her by management.<br><br>Job Requirements<br><br>Minimum of 1 to 2 years experience in a similar position. Preferably in an international, luxury five-star hotel. English - excellent communication skills.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.