وظائف موظف حجز تذاكر طيران

Job requirements: Previous experience in the tourism field, flight ticket booking - visa processing, knowledge of flight booking systems (Amadeus / Galileo), ability to issue reservations, modifications, and cancellations, understanding airline policies and fares, experience in flight ticket booking procedures, proficiency in computer use and Microsoft Office, good level of English (reading, writing, and communication), organizational and time management skills, ability to work under pressure. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shifts: morning and evening</li><li>Benefits: health insurance, social insurance</li></ul>

<p>Air Ticketing Accountant with experience in BSP accounting and issuing electronic invoices; experience of no less than three years practice<br>&nbsp;</p>

Job Title: Senior Airline Ticketing Agent Industry: Travel Arrangements & Tourism Location: Nasr City, Cairo – Onsite Employment Type: Full-Time Experience Required: Minimum 5+ Years (Strictly Required) Working Hours: 10:00 AM – 6:00 PM Saturday to Thursday]Probationary Period: 3 Months Benefits: Social Insurance (Applicable after successful completion of the 3-month probationary period) About the Role We are seeking a highly experienced and detail-oriented Senior Airline Ticketing Agent to join our travel agency in Nasr City. With over 5 years of hands-on experience, you will be the backbone of our ticketing operations, responsible for issuing, reissuing, and canceling airline tickets while providing expert consultation to our clients. This role requires in-depth knowledge of GDS systems, fare rules, and international ticketing regulations. You will also play a key role in mentoring junior staff and ensuring the highest level of service delivery. Key Responsibilities Ticketing & Reservations:Issue, reissue, reroute, and cancel domestic and international airline tickets across all major carriers. Apply complex fare rules, taxes, and exchange calculations accurately to maximize client value and agency profitability. Handle group bookings, seat assignments, meal requests, and special service requests (SSRs). Manage ticket exchanges, refunds, and involuntary reissues due to schedule changes, cancellations, or irregular operations (IROPS). Customer Service & Consultation:Serve as the primary ticketing expert for walk-in and corporate clients, providing professional advice on the best routes, fare options, and travel policies. Handle complex client inquiries and resolve ticketing-related issues and disputes efficiently. Maintain strong relationships with airline representatives to stay updated on promotions, contract fares, and policy changes. System & Administrative Management:Utilize advanced GDS platforms (e.g., Amadeus, Sabre, or Galileo) to manage daily ticketing operations with speed and accuracy. Ensure compliance with IATA regulations and internal quality standards. Maintain accurate records of all transactions, payments, and documentation. Prepare daily sales reports, reconciliation reports, and revenue tracking for management review. Training & Support:Assist in training and mentoring junior ticketing agents on GDS usage, fare construction, and customer service best practices. Support the team by troubleshooting difficult ticketing scenarios and providing technical guidance. Requirements & Qualifications Experience: Minimum of 5+ years of proven experience as an Airline Ticketing Agent, with at least 3 years working in a travel agency or GSA environment. GDS Proficiency: Expert-level proficiency in Amadeus is mandatory (Sabre or Galileo may be considered, but Amadeus is highly preferred). Education: Bachelor’s degree in Tourism, Business, or a related field is preferred. IATA/UFTAA certification is a strong plus. Knowledge: Deep understanding of international airline fare structures, ticketing timelines, refund policies, and IATA/BSP regulations. Skills:Exceptional attention to detail and numerical accuracy. Strong communication and negotiation skills in both Arabic and English. Ability to work under pressure and handle high-volume transactions during peak seasons. Proficient in Microsoft Office (Excel, Outlook). Availability: Must be available to work onsite in Nasr City on a full-time basis.

Vibes Travel, a leading travel company in Egypt, as we’re currently hiring for an Aviation Manager to join our team. Based on your experience, I thought this opportunity might be relevant to your background. Please find the full job description below:<br>Aviation Manager Company: Vibes Travel Location: Gateway Mall - El Rehab Work condition: On-site<br>ROLE PURPOSEOwn and manage Vibes' airline ticketing and aviation operations function, driving profitable ticket sales through disciplined yield management,strong airline and GDS relationships, and hands-on leadership of the ticketing team.<br>KEY RESPONSIBILITIES• Lead day-to-day aviation/ticketing operations across domestic, international, and business-class bookings.• Apply yield and revenue management principles to optimize fares, seat allocation, and route profitability.• Negotiate and manage relationships with airlines, consolidators, and GDS providers to secure competitive fares and allocations.• Set and monitor department sales and margin targets per ticket type, in line with the Aviation Department PMS.• Coach and develop the ticketing team — junior agents, senior agents, and team leads.• Track fare trends and competitor pricing within the Egyptian travel market to keep Vibes competitive.• Ensure compliance with IATA regulations, airline reporting requirements, and internal reconciliation processes.<br>Key Requirements• Minimum 8 years of experience in aviation/ticketing, with solid, demonstrable experience in the Egyptian travel/aviation market — not transferable from a different country's market.• Proven, hands-on experience in yield management / revenue management for airline ticketing (not just ticketing execution). ADDITIONAL QUALIFICATIONS• Strong working knowledge of GDS systems (Amadeus, Sabre, or Galileo).• Established network of airline and consolidator contacts in Egypt.• Prior experience leading or supervising a ticketing/aviation team.• IATA/UFTAA certification is a plus.• Strong analytical skills and comfort working with fare and margin data daily.<br>Benefits:Social Insurance from the first day Premium Medical Insurance Attractive Salary Commission schema

✈️ Hiring Now | Air Ticketing & Reservation Agent (Amadeus)<br>A leading tourism company in Nasr City is looking for an experienced Air Ticketing & Reservation Agent to join our team.<br>Requirements:✔ Previous experience in airline ticketing & hotel reservations.✔ Proficiency in the Amadeus Reservation System.✔ Strong communication and customer service skills.<br>We Offer:✔ Salary: EGP 9,000 – 11,000 + Commission (based on experience)✔ 8-hour working day✔ 2 days off per week<br>???? To Apply: Send your CV via Whats App: 01211327893<br>#Hiring #Air Ticketing #Reservation Agent #Amadeus #Travel Jobs #Tourism #Cairo Jobs #Nasr City #Egypt Jobs

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li></ul>

Key Responsibilities:Handle domestic and international flight reservations, ticket issuance, reissuance, refunds, cancellations, and amendments. Advise customers on flight schedules, fares, baggage policies, airline rules, and available travel options. Respond to customer inquiries professionally through calls, emails, and other communication channels. Ensure all booking details, passenger information, and ticketing transactions are accurate. Coordinate with airlines and relevant internal teams to resolve booking issues and customer complaints. Maintain updated knowledge of airline fares, policies, routes, promotions, and reservation systems. Follow company procedures for payments, ticket delivery, and customer documentation. Maintain accurate records of bookings and completed transactions.<br>Requirements:Minimum 2 years of experience in airline reservations and ticketing. Experience using airline reservation systems is required. Strong knowledge of ticketing procedures, fare rules, changes, cancellations, and refunds. Good communication and customer-service skills. Attention to detail and ability to work accurately under pressure.

Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver interactions that build long-term customer loyalty. As a full-service CX company, Alorica combines proven performance, specialized industry knowledge, and advanced technology to drive impactful results. The organization is known for pioneering new approaches to customer experience, grounded in integrity, authenticity, and strong client relationships. With approximately 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellence.<br>Role Description This full-time Airline Customer Care role is an on-site position based in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, check-in assistance, and travel information. Team members will support customers in B2-level English, ensuring clear communication, empathy, and accurate resolution of issues. Daily tasks include managing customer complaints, processing service requests, upselling or cross-selling relevant services where appropriate, and documenting interactions in accordance with company policies. The role also requires adherence to aviation and airline procedures, meeting performance targets, and collaborating with colleagues and supervisors to improve customer experience.<br>Qualifications<br> <br>Strong Communication skills, including B2-level proficiency in English and clear, professional verbal and written interaction. Customer Service capabilities, with a focus on empathy, problem-solving, and handling inquiries, complaints, and requests efficiently. Airlines and Aviation knowledge, including common airline procedures, travel requirements, and familiarity with reservation or ticketing systems. Sales skills, such as identifying customer needs, offering relevant services or upgrades, and supporting revenue-generating initiatives. Bachelor’s degree or equivalent education level, preferably in a relevant field (e.g., Business, Tourism, Communication). Ability to work on-site in Qesm El Sheikh Zaid, handle shift work as required, and maintain reliability and punctuality. Proficiency in basic computer applications, CRM tools, and fast, accurate data entry. Demonstrated resilience, attention to detail, and commitment to maintaining high quality and compliance standards.

Company Description Alorica is a global customer experience (CX) leader, partnering with hundreds of brands to design and deliver interactions that build customer loyalty. The company combines proven performance, industry expertise, and advanced technology to create innovative service solutions and measurable results. With approximately 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. The culture emphasizes integrity, authenticity, and strong client relationships, encouraging team members to be curious, creative, and connected. Individuals interested in impactful CX careers can explore more opportunities at alorica.com/careers. Role Description The Airline Customer Service Agent is a full-time, on-site position based in Giza, responsible for supporting airline passengers with reservations, ticketing, flight changes, and general inquiries. In this role, the agent responds to customer requests via phone and other communication channels, provides accurate information on flight schedules, policies, and services, and assists with special service needs such as seat assignments and baggage inquiries. The agent resolves issues, handles complaints professionally, and escalates complex cases when needed, while following company and airline procedures. Daily tasks include verifying customer information, updating records, processing payments, and maintaining detailed documentation of interactions. The role requires consistent adherence to quality, service level, and compliance standards, while contributing to a positive, collaborative team environment. Qualifications Strong customer service and interpersonal skills, with the ability to handle inquiries, complaints, and difficult situations calmly and professionally. Effective verbal and written communication skills in English; additional language proficiency is an advantage. Solid problem-solving and decision-making abilities, with attention to detail and accuracy in data entry and documentation. Comfort with computer-based systems, ticketing or reservation platforms, and learning new digital tools quickly. Ability to work on-site in Giza on a full-time schedule, including possible evenings, weekends, and holidays based on operational needs. Customer-centric mindset, resilience in fast-paced environments, and commitment to meeting performance and quality targets. Previous experience in customer service, call center operations, or travel/airline industry is preferred but not strictly required. High school diploma or equivalent; further education in hospitality, tourism, business, or related fields is a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an <strong>air travel industry-savvy</strong>&nbsp;<strong>Team Manager</strong>&nbsp;to join one of our growing <strong>travel </strong>programsin&nbsp;<strong>Cairo</strong>. The <strong>Team Manager&nbsp;</strong>will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.</p><br><p><strong>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</strong></p><br><ul><li>Consultative Air Sales - ensure every air request,&nbsp;especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting&nbsp;- research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts&nbsp;and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight -&nbsp; taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><br>Qualifications<br><p><strong>What You’ll Need:</strong></p><br><ul><li>2+ years of Team Leadership experience within&nbsp;the air travel industry (luxury travel sales preferred)</li><li><p><strong>GDS tools&nbsp;experience is a must (Sabre preferred)</strong></p><br></li><li><p>Ability to coach, monitor and develop a team of sales professionals within this niche industry</p><br></li><li><p>Deep passion for travel and strong destination expert knowledge&nbsp;</p><br></li><li><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><br></li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p><strong>About the role</strong></p><br><p>Sutherland is looking for an air-travel-savvy <strong>Team Manager</strong> to lead a team on one of our growing airline programs in Cairo. This is a hands-on people-leadership role for someone with a genuine passion for air travel, working knowledge of airline products and the Sabre platform, and a track record of getting the best out of a sales team. You'll lead a team of consultative air sales / Destination Expert representatives — coaching them to deliver white-glove service while meeting and exceeding sales targets, and owning the performance, quality, and development of your people.</p><br><p><strong>What you'll do</strong></p><br><p>You'll lead your team to carry out the following with white-glove service, while hitting and beating targets:</p><br><ul><li><strong>Consultative Air Sales</strong>&nbsp;— coach the team so every air request, especially the large, complex, or high-value ones, is handled as a sales conversation, not just a booking to fulfil.</li><li><strong>Itinerary crafting</strong>&nbsp;— ensure air itineraries are researched, built, and proposed accurately priced, aligned to client needs, and optimised for value — on the same day they're requested.</li><li><strong>Booking integrity</strong>&nbsp;— hold the team to ticketing and quality control with the accuracy clients and the business depend on: fare, ticket, invoice, seats, and special requests, checked every time.</li><li><strong>Disruption resilience</strong>&nbsp;— make sure schedule changes are assessed for real impact on the client's trip and resolved calmly, quickly, and without disrupting the tour.</li><li><strong>Seamless partnership</strong>&nbsp;— work with the Destination Experts and clients so the air experience feels like one seamless trip, not a separate booking bolted onto the tour.</li><li><strong>Responsive communication</strong>&nbsp;— set the standard across every channel — phone, Teams, email, CRM — for the responsiveness and clarity clients and colleagues can count on, especially when something is urgent.</li><li><strong>Systems and ownership</strong>&nbsp;— keep bookings, files, and systems airtight, taking ownership of your files and your team's, so nothing falls through the cracks.</li></ul><p>Beyond the day-to-day, you'll run a clear performance rhythm — using quality and sales data to coach where it matters most, developing each team member, managing underperformance fairly and directly, and keeping the team motivated and engaged in a fast-moving, target-driven environment.</p><br><br>Qualifications<br><p><strong>What you'll need</strong></p><br><ul><li>2+ years of team leadership experience within the air travel industry (luxury travel sales preferred).</li><li>Sabre GDS experience is a must — enough working knowledge to coach the team through fares, ticketing, and booking issues, and to hold quality with credibility.</li><li>Proven ability to coach, monitor, and develop a team of sales professionals within this niche industry.</li><li>Deep passion for travel and strong destination knowledge.</li><li>Polished, articulate communicator with high emotional intelligence and active listening skills.</li><li>Strong organisation and high attention to detail to manage multiple call types and priorities simultaneously.</li><li>Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver customer interactions that build long-term loyalty. The company combines proven performance, specialized industry expertise, and advanced technology to create impactful customer solutions. Alorica is known for challenging conventional approaches, focusing on integrity, authenticity, and strong client relationships. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected workforce with opportunities for growth across diverse career paths.<br>Role Description This is a full-time, on-site Airline Customer Support role located in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, cancellations, and general travel information. Daily tasks include providing clear and accurate information, resolving issues efficiently, and ensuring a positive customer experience in line with airline policies and procedures. Team members will use multiple systems to verify customer data, process requests, and document interactions. The role also includes identifying customer needs, offering suitable services, and escalating complex cases when needed, while consistently meeting performance and quality targets.<br>Qualifications<br> <br>Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills focused on empathy, problem-solving, and handling high-volume inquiries. Understanding of Airlines and Aviation operations, such as reservations, fare rules, and travel regulations. Bachelor’s degree (graduate level) or equivalent education. Ability to work on-site in Qesm El Sheikh Zaid and adapt to shift-based schedules. Proficiency with computer systems, multitasking across applications, and accurate data entry. Resilience under pressure, attention to detail, and commitment to delivering high-quality customer experiences.

Company Description Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver interactions that build long-term customer relationships. As a full-service CX organization, Alorica combines proven performance, industry expertise, and advanced technologies to create measurable business outcomes. The company is recognized for challenging convention, nurturing strong client partnerships, and living its values of integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to continuous improvement.<br>Role Description This is a full-time, on-site role based in Giza, supporting Medical and Airline accounts for B2-level English speakers who are graduates. The role involves handling inbound and outbound customer interactions, addressing inquiries related to medical and airline services, and providing accurate information on policies, bookings, changes, and assistance options. Team members will resolve issues, manage complaints professionally, and escalate complex cases when needed, while following company procedures and compliance standards. Daily responsibilities include documenting interactions, updating customer records, and coordinating with internal teams to ensure timely and effective solutions. The role also requires meeting performance targets, maintaining a high level of service quality, and contributing to a positive, collaborative work environment.<br>Qualifications<br> Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills with the ability to handle inquiries, resolve issues, and manage complaints professionally. Knowledge or interest in Airlines and Aviation, including basic understanding of bookings, ticketing, and travel regulations. Sales skills with the ability to identify customer needs, recommend suitable services, and support upselling or cross-selling when appropriate. Bachelor’s degree (or equivalent) in any field; prior experience in call centers, customer support, or travel/medical services is an advantage. Ability to work on-site in Giza, follow structured processes, and meet performance KPIs in a fast-paced environment. Proficiency with computer systems and CRM tools, with strong attention to detail and accurate data entry. Flexibility to work shifts, strong problem-solving skills, and a customer-focused, team-oriented mindset.

Role Description The Ticketing Sales Manager (Carerha Summit) is a project based role. The role involves overseeing ticket sales operations for the Carerha Summit, including managing online and offline ticketing channels, tracking sales performance, and implementing strategies to meet revenue and attendance targets. The Ticketing Sales Manager will handle customer inquiries, coordinate reservations, and ensure a smooth ticketing experience for attendees. Daily responsibilities include monitoring sales reports, optimizing promotional offers in collaboration with the marketing team, and maintaining accurate records of transactions. The individual in this role will also support onsite registration and troubleshoot ticketing issues before and during the event. Qualifications Demonstrated experience in Ticket Sales and Reservations, preferably in summits, conferences, or similar settings. Strong Communication and Customer Service skills, with the ability to respond promptly and professionally to attendee inquiries. Proven Sales skills, including the ability to meet targets, develop offers, and support promotional campaigns. Ability to use ticketing and CRM systems, with solid proficiency in MS Office or similar productivity tools. Strong organizational and time-management skills, with attention to detail and accuracy in reporting. Experience working in hybrid environments and collaborating with cross-functional teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a growing private aviation company committed to delivering safe, efficient, and exceptional flight operations. As the company continues expanding its operations, they are seeking a <strong>Flight Operations Coordinator</strong> to support the day-to-day execution of private aircraft operations by coordinating logistics, communicating with key stakeholders, and ensuring every flight operates smoothly within a fast-paced Part 135 environment.</p><br>Role Overview<p>The <strong>Flight Operations Coordinator</strong> will be responsible for coordinating daily flight logistics between pilots, passengers, Fixed Base Operators (FBOs), maintenance providers, brokers, hotels, ground transportation vendors, and internal teams. The <strong>Flight Operations Coordinator</strong> will support operational planning, vendor management, customer communication, documentation, and flight coordination while ensuring accurate, timely, and efficient execution of every flight. This role is ideal for someone with private aviation experience who thrives in fast-paced operational environments and enjoys solving logistical challenges while delivering exceptional customer service.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesFlight Coordination &amp; Operational Support<ul><li><p>Coordinate daily flight logistics with pilots, passengers, brokers, FBOs, ground transportation providers, hotels, and maintenance vendors.</p><br></li><li><p>Communicate flight schedules, operational updates, and itinerary changes to all stakeholders.</p><br></li><li><p>Support the Operations team in managing day-of-flight logistics.</p><br></li><li><p>Monitor operational timelines and proactively identify scheduling conflicts or disruptions.</p><br></li></ul>Vendor Management<ul><li><p>Coordinate hotels, rental vehicles, fuel providers, catering, and other operational vendors.</p><br></li><li><p>Assist with maintaining preferred vendor relationships and pricing.</p><br></li><li><p>Verify pilot expense reports and supporting documentation for accuracy and compliance.</p><br></li><li><p>Monitor vendor performance and escalate service issues when necessary.</p><br></li></ul>Customer &amp; Broker Communication<ul><li><p>Serve as the primary point of contact for brokers, passengers, pilots, and vendors throughout the flight coordination process.</p><br></li><li><p>Provide timely updates regarding delays, itinerary changes, and operational adjustments.</p><br></li><li><p>Deliver exceptional customer service in time-sensitive situations.</p><br></li></ul>Documentation &amp; Operational Compliance<ul><li><p>Maintain accurate flight records and operational documentation.</p><br></li><li><p>Ensure operational information is properly recorded within internal systems.</p><br></li><li><p>Support administrative tasks that contribute to efficient daily flight operations.</p><br></li></ul>Team Collaboration<ul><li><p>Collaborate closely with Operations, Maintenance, Dispatch, and Executive Leadership.</p><br></li><li><p>Support process improvements that enhance operational efficiency and customer experience.</p><br></li><li><p>Contribute to a collaborative and solutions-oriented team environment.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>2–5 years</strong> of experience coordinating private aviation or <strong>Part 135</strong> flight operations.</p><br></li><li><p>Prior experience supporting business aviation flight departments is required.</p><br></li><li><p>Experience coordinating with pilots, FBOs, maintenance providers, brokers, and third-party vendors.</p><br></li><li><p>Familiarity with FAA regulations and private aviation operational procedures is highly preferred.</p><br></li><li><p>Experience managing multiple flight operations simultaneously.</p><br></li></ul>Skills<ul><li><p>Exceptional organizational and multitasking abilities.</p><br></li><li><p>Strong verbal and written communication skills.</p><br></li><li><p>Ability to prioritize multiple flights and competing operational demands.</p><br></li><li><p>Experience using flight operations or scheduling software.</p><br></li><li><p>Proficiency with Microsoft Office Suite.</p><br></li><li><p>Strong operational documentation and recordkeeping skills.</p><br></li><li><p>Excellent customer service and relationship management skills.</p><br></li><li><p>Strong problem-solving abilities and attention to detail.</p><br></li><li><p>Ability to remain calm under pressure in time-sensitive environments.</p><br></li><li><p>Professional, proactive, and highly accountable.</p><br></li></ul>What Success Looks Like<ul><li><p>Flight operations are coordinated accurately, efficiently, and with minimal disruption.</p><br></li><li><p>Pilots, passengers, brokers, and vendors consistently receive timely and professional communication.</p><br></li><li><p>Vendor relationships are effectively managed, resulting in reliable operational support.</p><br></li><li><p>Flight documentation, expense reporting, and operational records remain accurate and organized.</p><br></li><li><p>Internal teams rely on the Flight Operations Coordinator as a dependable operational partner.</p><br></li><li><p>Operational processes continue to improve through proactive communication and collaboration.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a growing private aviation company where operational excellence is essential to every flight. As the <strong>Flight Operations Coordinator</strong>, you'll play a critical role in coordinating aircraft operations, supporting internal teams, and delivering an exceptional experience for passengers, pilots, and business partners while building a long-term career within the aviation industry.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Senior Non-Key Expert – Aviation Specialist<br>About NTU International A/SNTU International A/S is a leading international consulting company providing project management and technical advisory services worldwide. NTU works extensively with European Union institutions, international financial institutions, development agencies, and public sector clients across transport, infrastructure, urban development, climate resilience, governance, and sustainable investment. NTU International is preparing a proposal for the project “Global Gateway Transport and Urban Facility 2 – EC-INTPA/2026/EA-RP/0006.”<br>The overall objective of the project is to support the global transition towards inclusive, smart, clean, safe, secure, resilient and sustainable transport and cities in partner countries, in line with the Global Gateway strategy and the European Green Deal's geopolitical offer.<br>The contract will require the mobilisation of experts for technical assistance missions worldwide, with a particular focus on Sub-Saharan Africa, Latin America and the Caribbean, and Asia and the Pacific. The intended start date is January 2027, with an implementation period of 48 months.<br>In this context, NTU International is seeking a highly qualified Senior Non-Key Expert – Aviation Specialist to support technical, policy, institutional and investment-related assignments in the aviation sector.<br>Key Responsibilities Supporting the identification, preparation and implementation of aviation infrastructure and air transport projects. Conducting feasibility studies, technical assessments, project design reviews and investment-related analyses. Supporting airport master planning, infrastructure development and air connectivity planning. Advising on airport infrastructure, airport systems, air transport services and operational efficiency. Supporting aviation safety, security and compliance with relevant international and European standards and good practices. Supporting procurement, tendering, implementation supervision, and operation and maintenance planning for aviation infrastructure. Promoting sustainable and low-carbon aviation, including measures to improve energy efficiency and reduce the environmental footprint of airport operations. Integrating climate resilience, disaster risk reduction and environmental and social considerations into aviation infrastructure planning and investment. Supporting policy, regulatory and institutional reforms in the aviation sector. Contributing to the assessment and improvement of investment climates and regulatory frameworks for aviation infrastructure and services. Providing capacity building and technical assistance to civil aviation authorities, airport operators, public institutions and other sector stakeholders. Coordinating with public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers, IFIs and development partners. Supporting the promotion and adoption of European standards and good practices in partner countries.<br>Qualifications and Skills Master’s degree or equivalent diploma in aeronautical engineering, airport engineering, civil engineering, transport engineering, aviation management, or another directly related discipline. Excellent knowledge of the aviation sector, including airports, air transport, aviation safety, air connectivity and sustainability aspects, as well as related policies and international good practices. Knowledge of development aid delivery methods. Excellent written and oral communication skills. Excellent computer skills.<br>General Professional Experience At least 15 years of general professional experience in the aviation sector. Proven experience managing complex assignments involving multiple stakeholders, including public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers and development partners. Proven professional experience across the project cycle of aviation infrastructure and services investments, including feasibility studies, detailed design, tendering/procurement support, implementation, operation and maintenance planning. Experience applying international and European standards and good practices related to aviation infrastructure and services delivery, including technical quality, safety, environmental and social compliance, climate resilience and sustainability considerations.<br>Specific Professional Experience At least 7 years of professional experience in the planning, design, supervision or management of aviation infrastructure, airport systems and/or air transport services. At least 5 years of professional experience in aviation projects in Sub-Saharan Africa, Latin America or Asia. Professional experience related to the G20 Principles for Quality Infrastructure Investment in the aviation sector, in particular on the technical side, such as feasibility studies, project design, airport planning, aviation safety, social and environmental issues, maintenance, procurement, connectivity, operational efficiency and resilience, etc.<br>Assets Professional experience in the Sub-Saharan Africa region (in situ). Professional experience in providing support to governance / capacity building in the aviation sector. Professional experience with the EU rules and procedures.<br>Language Requirements English proficiency at C1 level is mandatory. French at minimum B2 level will be considered an asset. Spanish at minimum B2 level will be considered an asset.<br>Please note that inclusion in the expert pool does not guarantee immediate assignment. Experts will be contacted based on specific project requirements, availability and matching qualifications. Selected experts may be mobilised for short-term technical assistance missions in partner countries globally. Only shortlisted candidates will be contacted.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reservations agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>