وظائف مطورين Magento2 - الشرقية مصر

<ul><li><p>Develop and implement social media strategies aligned with marketing objectives.</p></li><li><p>Create, schedule, and publish engaging content across social media platforms.</p></li><li><p>Manage daily activities on Facebook, Instagram, LinkedIn, TikTok, X, and other relevant platforms.</p></li><li><p>Monitor, respond to, and engage with the online community in a timely and professional manner.</p></li><li><p>Plan and execute social media campaigns to support marketing initiatives.</p></li><li><p>Analyze campaign and content performance using analytics tools and prepare regular reports.</p></li><li><p>Stay up to date with social media trends, platform updates, and industry best practices.</p></li><li><p>Collaborate with the marketing, design, and content teams to produce high-quality campaigns.</p></li><li><p>Monitor competitors and identify opportunities to improve performance and engagemen</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Marketing, Communications, Business, or a related field.</p></li><li><p>1–3 years of experience in social media management or digital marketing.</p></li><li><p>Excellent written and verbal communication skills in English (Arabic is a plus).</p></li><li><p>Strong knowledge of major social media platforms and their best practices.</p></li><li><p>Experience with social media management and analytics tools.</p></li><li><p>Basic knowledge of graphic design tools such as Canva or Adobe Creative Suite is a plus.</p></li><li><p>Creative mindset with strong organizational and time management skills.</p></li></ul><p></p>

<p>Proficiency in Oracle development tools, including <strong>Workspace, OTBI, and BI Publisher</strong>.</p><p>Provide advanced (Level 2) internal support for <strong>Oracle Fusion Supply Chain Management (SCM)</strong> applications.</p><p>Manage and support the <strong>Supply Chain Planning</strong> module.</p><p>Oversee inventory control processes, ensure inventory accuracy, and monitor inventory turnover.</p><p>Analyze business processes and recommend system improvements based on Oracle Fusion capabilities.</p><p>Manage user access, workflows, and system permissions.</p><p>Perform system testing and validation to ensure functionality meets business requirements.</p><p>Prepare and deliver training sessions for end users and internal stakeholders.</p><p><strong>Requirements</strong></p><p>Bachelor's degree in Computer Science, Information Systems, or Communications Engineering.</p><p>1-2 years of relevant experience.</p><p>Oracle Certification is preferred.</p><p>Proficiency in Microsoft Office and English (written and spoken).</p><p>Strong communication, analytical, and problem-solving skills.</p><p>Experience with Oracle Fusion SCM modules, including Supply Chain Planning.</p><p>Knowledge of Oracle development and reporting tools such as <strong>OTBI, BI Publisher, and Workspace</strong>.</p><p>Experience in user access management, workflows, and system support.</p><p>Experience in large industrial/manufacturing companies and digital transformation projects is preferred.</p>

تسويق تليفوني وتحديد مقابلات بالشركات والمصانع<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li></ul>

<p>1. System establishment and implementation: Centering around the goal of first-cost competitiveness, establish a pre-cost calculation and win control system, and promote the centralized management of factory expenses.<br>2. Industry-finance digitization: Centering around cost accounting, clarify the pre-plan for the implementation of industry-finance digitization in the factory, and pre-embed rules, standards, etc. into business processes and systems in advance to achieve in-depth integration of industry and finance.<br>3. Poor business performance: Through the analysis of the operations of the responsible factory (including but not limited to assets, investments, costs, expenses, profits and losses, etc.).<br>4. Innovation and Value-added: By integrating into business operations, leveraging financial professional value, and deeply exploring cost reduction. <br>5. Parallel collaborative industrial guarantee for full-process competitiveness; actively respond and connect in aspects such as resource collaboration and process integration and proactively assist business teams to achieve success.<br>6. Legal Entity Management: Calculate and win in advance the legal entity's profit and loss as well as its tax burden, ensuring reasonable fluctuations in the legal entity's profit and loss and tax burden.<br>7. Collaborate on internal and external audit work and promote the closure of audit issues to form a closed loop.<br>8. Team Operation: Establish a factory financial operation system.</p><p></p><p><strong>Requirements</strong></p><p>1. System Establishment and Implementation: Focusing on the goal of first-cost competitiveness, establish a pre-calculation and win-control system for cost and expenses.<br>2. Business-Finance Digitalization: Focusing on cost accounting, clarify the pre-plan for the implementation of business-finance digitalization in the factory.<br>3. Operational Differentiation: Through the analysis of the operations of the responsible factory (including but not limited to assets, investments, costs, expenses, profits and losses, etc.).<br>4. Innovation and Value-Added: By integrating into business operations, leverage the professional value of finance.<br>5. Parallel Collaboration to Ensure Full-Process Competitiveness of Industrial Support: Actively respond and connect in aspects such as resource collaboration and process integration.<br>6. Collaborate with internal and external audit work and promote the closure of audit issues in a closed-loop manner.<br>7. Team Management: Establish a factory financial operation system, enhance financial professional capabilities and influence, and build a good financial reputation.</p><p></p>

<ul><li><p>Maintain and reconcile general ledger accounts.</p></li><li><p>Manage accounts payable and receivable.</p></li><li><p>Assist in budgeting and forecasting.</p></li><li><p>Ensure compliance with local tax laws and accounting standards.</p></li><li><p>Maintain accurate financial records and documentation.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in accounting, Finance, or related field.</p></li><li><p>1–3 years of accounting experience.</p></li><li><p>Proficiency in accounting software.</p></li><li><p>Working hours: 9 AM to 5 PM.</p></li><li><p>Days off: 2 Days off.</p></li><li><p>&nbsp;Work location: 10th of Ramdan.</p></li><li><p>Males only.</p></li></ul><p></p>

<p>Arab Tech is seeking a qualified <strong>Supplier Accountant</strong> to join our Finance Department. The ideal candidate will be responsible for managing supplier accounts, processing invoices, reconciling supplier statements, and ensuring timely payments.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><ul><li><p>Bachelor's degree in Accounting, Commerce, or a related field.</p></li><li><p><strong>2–4 years of experience</strong> in Accounts Payable or Supplier Accounting.</p></li><li><p>Good knowledge of Microsoft Excel.</p></li><li><p>Experience with ERP systems is preferred.</p></li><li><p>Strong analytical, organizational, and communication skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li></ul><p></p>

تنسيق العمل ما بين إدارة المبيعات و الأقاليم و التأكد من التزامهم بالخطط البيعيه الموضوعة من قبل الإدارة<br>2-إعـداد تقاريــر المبيعـات اليوميـة للمناطق والأقاليــم<br>3- إعداد و متابعــة المبيعــات اليوميــة على مـدار الشهر والعام و المقارنات الخاص بها<br>4-إعــداد التقاريــر الشهريــة والربع سنوية للمبيعــات.<br>6-إعداد وطباعة كافة التعاميم الصادرة من إدارة المبيعات<br>7-إبـلاغ الفريــق بالتعاميــم الصــادرة من إدارة المبيعــات ومتابعــة تنفيذها<br>8-حمع و تنسيق و إعداد المبيعات التقديرية لإدارة المبيعات ورفعها لمديـر المبيعــات.<br>21-ما يكلف به من أعمال أخرى

<h3><strong>Are you ready to innovate and drive excellence in a dynamic manufacturing environment?</strong></h3><p>We are seeking a passionate and driven <strong>Production Engineer</strong> to join our expanding team at <strong>Bakeland Egypt</strong> in <strong>Sharqia, Egypt</strong>. This is an exciting <strong>on-site</strong> opportunity for an experienced professional to make a significant impact on our production processes and product quality.</p><h2><strong>Overview</strong></h2><p>As a <strong>Production Engineer</strong>, you will be at the heart of our operations, ensuring the seamless execution of manufacturing plans while continuously improving efficiency and productivity. You will play a key role in bridging the gap between planning and execution, transforming ideas into high-quality products.</p><h2><strong>Responsibilities</strong></h2><ul><li><p>Optimize production processes by identifying bottlenecks, implementing improvements, and minimizing waste.</p></li><li><p>Ensure compliance with quality standards throughout all production stages.</p></li><li><p>Troubleshoot and resolve mechanical or electrical production issues to minimize downtime.</p></li><li><p>Collaborate with R&amp;D, Quality Assurance, and Maintenance teams to support continuous improvement initiatives.</p></li><li><p>Implement Lean Manufacturing principles to improve operational efficiency.</p></li><li><p>Prepare and maintain production reports, performance metrics, and technical documentation.</p></li></ul><h2><strong>Required Skills</strong></h2><ul><li><p>Strong knowledge of Mechanical Engineering and manufacturing principles.</p></li><li><p>Experience in production processes, process optimization, and quality control.</p></li><li><p>Excellent analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Familiarity with Lean Manufacturing concepts.</p></li><li><p>Good project management and technical documentation skills.</p></li><li><p>High attention to detail and the ability to work in a fast-paced manufacturing environment.</p></li></ul><h2><strong>Experience</strong></h2><ul><li><p><strong>2–3 years of experience</strong> as a <strong>Production Engineer</strong> or <strong>Manufacturing Engineer</strong>.</p></li></ul><h2><strong>Career Level</strong></h2><p><strong>Experienced Professional</strong></p><h2><strong>Location</strong></h2><p>???? <strong>Bakeland Egypt – Sharqia, Egypt (On-site)</strong></p><h2><strong>Why Join Us?</strong></h2><p>At <strong>Bakeland Egypt</strong>, we believe in innovation, continuous improvement, and teamwork. By joining our team, you'll have the opportunity to work on impactful manufacturing projects, enhance your technical expertise, and contribute directly to improving product quality and operational excellence while growing your career in a leading food manufacturing company.</p><p><strong>Requirements</strong></p><ul><li><p>Are you ready to take on an exciting challenge and elevate your career? We're looking for an <strong>Experienced Production Engineer</strong> with a passion for excellence and a knack for problem-solving!</p></li><li><p><strong>Required Skills:</strong></p><ul><li><p><strong>Robust foundation in Engineering principles</strong>, particularly <strong>Mechanical Engineering</strong>.</p></li><li><p>Proven expertise in <strong>Manufacturing</strong> and <strong>Production</strong> processes.</p></li><li><p>Demonstrable experience in <strong>Process Optimization</strong> and <strong>Quality Control</strong>.</p></li><li><p>Strong analytical and <strong>Troubleshooting</strong> abilities.</p></li><li><p>Familiarity with <strong>Lean Manufacturing</strong> principles is highly valued.</p></li><li><p>Excellent <strong>Project Management</strong> and <strong>Technical Documentation</strong> skills.</p></li><li><p>Exceptional <strong>Problem Solving</strong> capabilities and meticulous <strong>Attention to Detail</strong>.</p></li></ul></li><li><p><strong>Experience Requirements:</strong></p><ul><li><p>A minimum of <strong>2-3 years of hands-on experience</strong> in a production or manufacturing engineering role.</p></li></ul></li><li><p><strong>Career Level Expectations:</strong></p><ul><li><p>This role is designed for an <strong>Experienced</strong> professional who is eager to take ownership, drive results, and contribute significantly from day one.</p></li></ul></li></ul><p></p>

<p>Plan and execute daily material distribution to production lines based on production schedules.<br>Oversee warehouse operations (receiving, storage, issuing, inventory control – FIFO).<br>Coordinate with Production, Procurement, and QA teams to ensure smooth material flow.<br>Monitor inventory levels, analyze consumption, and set reorder points.<br>Use ERP systems (SAP or similar) for inventory transactions and reporting.<br>Lead continuous improvement initiatives to enhance efficiency and accuracy.<br>Prepare weekly/monthly performance reports and KPIs.<br>Supervise loading/unloading and coordinate with logistics providers.</p><p><strong>Requirements</strong></p><p></p><p>Education: Bachelor's in Engineering (Mechanical, Production, Industrial, or Mechatronics).<br>Experience: 2–3 years in warehouse management, material distribution, or production planning in a manufacturing environment (home appliances, electronics, or refrigeration is a must).<br>ERP: Strong experience with SAP, Oracle, or similar.</p>

<ul><li><p>Perform preventive and corrective maintenance for machines and production equipment.</p></li><li><p>Diagnose and troubleshoot electrical and mechanical failures.</p></li><li><p>Maintain electrical control panels, motors, and industrial equipment.</p></li><li><p>Inspect and maintain mechanical components and machinery.</p></li><li><p>Identify the root causes of equipment breakdowns and minimize downtime.</p></li><li><p>Ensure the availability and proper operation of production equipment.</p></li><li><p>Prepare maintenance reports and document breakdowns and maintenance activities.</p></li><li><p>Follow all safety and occupational health procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><ul><li><p>Bachelor’s degree in <strong>Electrical or Mechanical Engineering</strong>.</p></li><li><p><strong>1–2 years of experience in industrial maintenance.</strong></p></li><li><p>Good knowledge of electrical and mechanical industrial systems.</p></li><li><p>Ability to read and understand engineering drawings and electrical diagrams.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Preferably located in <strong>10th of Ramadan City or nearby areas</strong>.</p></li></ul><p></p>

<ul><li>1-Perfrom the quality assurance tasks on all operational, engineering and projects.</li><li>2- Perform the daily, weekly and monthly inspection and monitoring on the ERP, like SAP, WITRON and extract the data to perform the required technical and productivity reports, compare the results with standards and using the KPI ,&nbsp; identify the problems, root causes and recommend the solutions and discuss them with concerns.</li><li>3- Perform the onsite Technical Audit on daily and quarterly bases on all factories, on machines, production lines , units, plants and other facilities, identify the problems, noncompliance status compared with technical standards , take the finding with photos and make technical&nbsp; reports , highlight the finding, root causes and recommend the applicable solutions and discuss them with concerned engineers and managers.</li></ul>

<ul><li><p>Assist in analyzing operational processes and identifying areas for improvement.&nbsp;</p></li><li><p>Support the implementation of Lean, Six Sigma, and other process improvement methodologies.&nbsp;</p></li><li><p>Conduct data collection and analysis.&nbsp;</p></li><li><p>Assist in developing standard operating procedures (SOPs) and process documentation.&nbsp;</p></li><li><p>Assist in the implementation of new systems, technologies, and process automation tools to improve efficiency and productivity.&nbsp;</p></li><li><p>Work with cross-functional teams to ensure successful system integration and process standardization.&nbsp;</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in industrial engineering, Mechanical Engineering, Manufacturing Engineering, or related field.&nbsp;</p></li><li><p>1–2 years of experience in operational excellence, maintenance planning, process improvement, manufacturing, or a related role.&nbsp;</p></li><li><p>Exposure to manufacturing or operational environments.&nbsp;</p></li><li><p>Basic understanding of Lean, Six Sigma, and process improvement method logiest.&nbsp;</p></li><li><p>Strong analytical and problem-solving skills.&nbsp;</p></li><li><p>Excellent communication and teamwork abilities.&nbsp;</p></li><li><p>Lean Six Sigma Green Belt -Preferred.&nbsp;</p></li></ul><p></p>

<ul><li><p>Follow and update the annual Manpower plan.</p></li><li><p>Responsible for full recruitment cycle for White &amp; Blue collars.</p></li><li><p>Suggest proper media for approaching the right calibers.</p></li><li><p>Post new vacancies.</p></li><li><p>Create a pool of qualified candidates in advance of need.</p></li><li><p>Screen the potential candidates.</p></li><li><p>Prepare and maintain recruitment reports, including hiring status, recruitment progress, and employment statistics.&nbsp;&nbsp;</p></li></ul><ul><li><p>Follow up with the accepted candidates with preparing their hiring documents and their starting date.</p></li><li><p>Responsible for orienting and explaining the strategy of the company to the new employees.</p></li><li><p>Document interviews results (accepted/rejected/waiting, etc...) for future analysis.</p></li><li><p>Attending Job Fairs.</p></li><li><p>Conduct exit interviews for the resigned employees.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree (HR certificate is preferred).</p></li><li><p>2-4 years of experience in the recruitment field.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Strong awareness of recruitment process (white &amp; blue collars).</p></li><li><p>Professional user of MS Office applications.</p></li><li><p>Very good command of English (spoken and written).</p></li></ul><p></p>

*شركة قنوات للتجارة والتوزيع( سامسونج ونوكيا للهواتف المحمولة – نيكاي و سينكس و ارماديلو للاجهزه المنزلية – كارير للتكييف - السويدي لمنتجات الاضاءه ) - مسئول مبيـعات منطقة( مبيعات خارجية)* المنتجات : اجهزه منزلية* المنطقة : الشرقية  * المسؤليات: تحقيق الهدف البيعي في المنطقه مع اتباع سياسات و لوائح الشركة تنفيذ تعليمات الشركة من حيث المبيعات و التغطيه و التحصيل . القيام بمتابعه العملاء الحاليين والمحتملين لتقديم عروض المبيعات والترويج لمنتجات الشركة دراسة ومسح شامل للمنطقة التابعة له جغرافياً وذلك لمعرفة عدد وحجم عملاء القطاع زياره العملاء طبقا لخط السير المحدد و مراجعه تحقيق الهدف البيعي الخاص بكل عميل و مراجعه النواقص و التاكد من توافر الكميات و الاتفاق علي مواعيد التحصيل عمل استبيانات تسويقية لتطوير استراتيجيات المبيعات وعروض المنتجات والمزايا التنافسية *متطلبات الوظيفة :- المؤهل: مؤهل عالي- الخبرة: من 3 الي 5 سنوات خبره فى المبيعات الخارجية بقطاع الاجهزه المنزليه.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال</li></ul>

<ul><li><p>Develop and grow sales of <strong>corrugated cartons, packaging solutions, and paper‑based products</strong> in the Egypt market.</p></li><li><p>Identify new business opportunities and expand the customer base across manufacturing, FMCG, food, industrial, and distribution sectors.</p></li><li><p>Manage existing accounts, ensuring high customer satisfaction and repeat business.</p></li><li><p>Conduct market visits, customer meetings, and product presentations.</p></li><li><p>Prepare and follow up on quotations, pricing, and sales proposals.</p></li><li><p>Achieve monthly and annual sales targets.</p></li><li><p>Coordinate with production and logistics teams to ensure timely delivery and customer satisfaction.</p></li><li><p>Monitor market trends, competitor activities, and customer needs.</p></li><li><p>Maintain accurate sales reports and customer records.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>2–4 years of sales experience</strong> in carton, corrugated packaging, printing, or related manufacturing industries.</p></li><li><p>Strong understanding of the Egyptian packaging market and customer segments.</p></li><li><p>Excellent communication, negotiation, and presentation skills.</p></li><li><p>Ability to work independently and achieve sales targets.</p></li><li><p>Strong customer‑relationship management skills.</p></li><li><p>Female candidates are <strong>preferred</strong> for this role.</p></li></ul><p></p>

<ul><li><p>Formulate production processes and standards based on product categories.</p></li><li><p>Create process flow diagrams, work instructions, control plans, FMEA, BOM, and other process documents.</p></li><li><p>Ensure accuracy and completeness of all process documentation.</p></li><li><p>Conduct version control and promptly update documents with any product improvements, equipment updates, or process optimizations to ensure the production site always uses the latest effective versions.</p></li><li><p>Analyze production defects and develop improvement plans.</p></li><li><p>Propose and implement process improvement plans by optimizing process parameters, improving process flows, or introducing new technologies to increase productivity, enhance product quality, and reduce production costs.</p></li><li><p>Ensure BOM consistency after any changes or improvements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Engineering (Mechanical / Production / Industrial).</p></li><li><p>2–3 years of experience in a manufacturing environment.</p></li><li><p>Required: Previous experience in refrigeration / cooling systems.</p></li><li><p>Strong knowledge of FMEA and Control Plans.</p></li><li><p>Excellent analytical and problem-solving skills.</p></li><li><p>Good command of English (written and spoken)</p></li></ul><p></p>

<ul><li><p><strong>Recruitment (Blue Collars &amp; Entry Level):</strong></p><ul><li><p>Source, screen, and shortlist candidates through job boards, social media, and referrals.</p></li><li><p>Conduct initial interviews and coordinate with hiring managers.</p></li><li><p>Manage candidate documentation and onboarding process.</p></li><li><p>Maintain recruitment trackers and ensure compliance with HR policies.</p></li></ul></li><li><p><strong>Learning &amp; Development (L&amp;D):</strong></p><ul><li><p>Assist in identifying training needs for operational staff.</p></li><li><p>Support in designing and scheduling training sessions.</p></li><li><p>Coordinate logistics for workshops and on‑site training.</p></li><li><p>Track attendance and evaluate training effectiveness.</p></li></ul></li><li><p><strong>HR Operations Support:</strong></p><ul><li><p>Prepare recruitment reports and KPIs.</p></li><li><p>Ensure proper filing of employee records.</p></li><li><p>Collaborate with HR team on employee engagement initiatives.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, HR, or related field.</p></li><li><p>1–2 years of experience in recruitment (preferably blue‑collar hiring).</p></li><li><p>Basic knowledge of Learning &amp; Development processes.</p></li><li><p>Strong communication and organizational skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Proficiency in MS Office (Excel, Word, PowerPoint).</p></li></ul><p></p>

<ul><li><p>Operate, monitor, and maintain DCS systems for production processes.</p></li><li><p>Ensure the required product quality level (basis weight &amp; humidity) according to approved specifications.</p></li><li><p>Monitor and optimize the efficiency of steam pressure and hood ventilation systems, ensuring achievement of set points.</p></li><li><p>Follow up and ensure proper operation of the vacuum system.</p></li><li><p>Start up and shut down the machine smoothly, achieving the required quality without delays.</p></li><li><p>Troubleshoot DCS and process-related issues to minimize downtime.</p></li><li><p>Modify and optimize control logic, alarms, and trends as required.</p></li><li><p>Cooperate with other departments and report any existing or recurring problems.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Science or Electrical / Mechatronics Engineering.</p></li><li><p>Hands-on experience with DCS systems in an industrial environment.</p></li><li><p>Ability to read and understand P&amp;IDs and control diagrams.</p></li><li><p>Ability to work in a manufacturing / industrial environment and shift system if required.</p></li><li><p>2–5 years of experience in an industrial or manufacturing environment.</p></li></ul><p></p>

<ul><li><p>Develop and maintain preventive and predictive maintenance schedules.</p></li><li><p>Plan and coordinate maintenance activities with production departments.</p></li><li><p>Monitor maintenance KPIs such as downtime, PM compliance, MTBF, and MTTR.</p></li><li><p>Prepare daily, weekly, and monthly maintenance plans.</p></li><li><p>Ensure the availability of required spare parts and maintenance materials.</p></li><li><p>Update maintenance records and equipment history in the CMMS/ERP system.</p></li><li><p>Analyze equipment failures and recommend corrective actions.</p></li><li><p>Follow up on maintenance work orders and ensure timely completion.</p></li><li><p>Participate in continuous improvement initiatives to increase equipment reliability.</p></li><li><p>Prepare maintenance reports and present performance analysis to management.</p></li><li><p>Ensure compliance with safety, quality, and company procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Mechatronics Engineering.</p></li><li><p>1-2 years of experience in maintenance planning within a manufacturing environment.</p></li><li><p>Experience with CMMS, SAP PM, or other maintenance management systems is preferred.</p></li><li><p>Strong knowledge of preventive and predictive maintenance.</p></li><li><p>Excellent planning, analytical, and problem-solving skills.</p></li><li><p>Good command of English.</p></li><li><p>Proficient in Microsoft Excel and Microsoft Office.</p></li><li><p>Strong communication and teamwork skills.</p></li></ul><p></p>

<ul><li><p>Lead, coach, and develop Team Leaders and Customer Service Representatives.</p></li><li><p>Manage daily call center operations to achieve service level agreements (SLAs), KPIs, and customer satisfaction targets.</p></li><li><p>Monitor performance metrics such as Service Level, Average Handling Time (AHT), First Call Resolution (FCR), Abandonment Rate, and Customer Satisfaction (CSAT).</p></li><li><p>Analyze operational reports and identify opportunities to improve productivity and service quality.</p></li><li><p>Develop workforce planning, scheduling, and resource allocation to meet business demands.</p></li><li><p>Ensure compliance with company policies, quality standards, and customer service procedures.</p></li><li><p>Handle customer escalations and resolve complex service issues.</p></li><li><p>Collaborate with other departments to improve customer experience and operational efficiency.</p></li><li><p>Prepare regular performance reports and present recommendations to senior management.</p></li><li><p>Drive employee engagement, training, and succession planning within the call center.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>10–15+ years</strong> of experience in customer service or call center operations.</p></li><li><p>Minimum <strong>2–3 years</strong> in a managerial or leadership role.</p></li><li><p>Strong leadership and people management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Analytical and problem-solving abilities.</p></li></ul><p></p>