وظائف موظف حجز تذاكر طيران

<strong>Job Purpose<br><br></strong>Carries out and supervises Line-level maintenance tasks on Air Arabia Egypt within the ECAR ‘X&amp;AV’ License Category, ensuring the required work is performed, certified and recorded accurately and timely in accordance with Air Arabia Egypt and regulatory requirements.<br><br><strong>Key Result Responsibilities<br><br></strong><ul><li>Reviews assigned maintenance work with the Manager to gain full understanding of tasks, their relative priorities, documentation requirements and cautions, prior to starting work. </li><li>Performs defect troubleshooting and rectification in accordance with Aircraft Maintenance Manuals and instructions provided by the MCC and Engineering departments. </li><li>Protects airworthiness, ensuring aircraft are dispatched in a fully compliant condition and configuration, inspected and tested in accordance with approved maintenance procedures. </li><li>Signs off maintenance tasks performed or supervised within the scope of own authorisation, verifying that the aircraft technical log and associated documents have been completed to the required standard following completion of all maintenance.</li><li>Manages communications with other engineers, Technicians, Flight Crew and MCC related to the assigned tasks, providing accurate, timely reports on the readiness and airworthiness of the aircraft. </li><li>Takes positive steps to protect self and other persons in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.<br><br></li></ul><strong>Work Experience<br><br></strong><strong>External applicants <br><br></strong><ul><li>At least 2 years’ experience certifying maintenance on the Airbus A320 family of aircraft. </li><li>At least 5 years’ experience in a Line or Base Maintenance environment. <br><br></li></ul><strong>Internal Applicants <br><br></strong><ul><li>Minimum 3 years as a qualified Aircraft Technician following initial training. </li><li>Licensed on A320 in B2 category. </li><li>Good performance record.</li></ul>

<p>✈️ 5 Continents Aviation Services — We're Hiring!</p><p><br></p><p>Traffic Officers (Females only ) – Sharm El-Sheikh &amp; Hurghada Stations</p><p><br></p><p>Join our team at 5 Continents Aviation Services and be part of a dynamic aviation environment across two of Egypt's leading resort destinations.</p><p><br></p><p>Requirements:</p><p>- Bachelor's degree</p><p>- Proficiency in English (reading and writing)</p><p>- Minimum of 2 years' experience in the aviation field (preferred)</p><p>- A second or third language is an added advantage</p><p>- Good computer skills, including Microsoft Office</p><p>- Professional appearance and strong personal character</p><p><br></p><p>How to Apply:</p><p><br></p><p>Send your CV along with a recent color photo to:</p><p><br></p><p> Commercial@5continents.aero</p><p><br></p><p> Please specify the job title and location in the email subject line.</p><p>Example: "Traffic Officer – Hurghada"</p><p><br></p><p>⚠️ Important Notice: Applications are accepted via email only. Phone calls, WhatsApp messages, or any other form of communication will not be considered.</p><p><br></p><p>We wish you the best of luck!</p><p><br></p>

<p>1. Reservation Analytics &amp; Reporting Analyze reservation data, booking trends, cancellations, no-shows, and occupancy performance. Prepare daily, weekly, and monthly reservation performance reports and dashboards. Monitor key reservation KPIs including conversion rates, booking pace, lead time, occupancy, and revenue contribution. Identify trends, risks, and opportunities related to reservation performance and customer booking behavior. Support forecasting and demand planning through data modeling and reservation trend analysis.</p><p>2. Reservation Systems &amp; Data Management Manage and validate reservation data across internal systems and distribution channels. Support reservation teams with system-related inquiries and troubleshooting. Monitor data accuracy, booking integrations, rates, allotments, and inventory updates. Investigate and resolve reservation data discrepancies to ensure reporting reliability. Collaborate with IT and system providers to improve reservation data quality and processes.</p><p>3. Performance Monitoring &amp; Insights Track daily booking performance, room nights, occupancy, pickup trends, and cancellations. Analyze source markets, travel dates, booking windows, and customer booking patterns. Identify anomalies, booking irregularities, and performance gaps. Provide actionable insights to Reservation, Revenue, Yielding, and Commercial teams to optimize sales performance.</p><p>4. Coordination &amp; Communication Work closely with Reservation, Revenue, Yielding, Contracting, Commercial, and Customer Service teams. Present reservation insights and recommendations to management. Support strategic decision-making by providing accurate reservation analysis and forecasting data. Assist departments in understanding reservation performance trends and business opportunities.</p><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3>Education Bachelor's Degree in Tourism &amp; Hospitality, Business Administration, Statistics, Data Analytics, Information Technology, Commerce, or a related field.Experience 2-3 years of experience in Reservations, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must. Experience working with reservation systems, booking platforms, or tourism-related databases is highly preferred.Languages Strong English communication skills (B2-C1). Additional languages are considered an advantage.Technical Skills Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas). Power BI, Tableau, or other Business Intelligence tools. Knowledge of reservation systems, CRS, PMS, or tourism booking platforms. Strong analytical and reporting skills. Experience with forecasting, occupancy analysis, and booking trend analysis. Proficiency in Microsoft Outlook and Office applications. Soft Skills Strong attention to detail and data accuracy. Analytical thinking and problem-solving abilities. Ability to identify discrepancies, trends, and business opportunities. Excellent communication and cross-functional coordination skills. Strong organizational and time-management skills. Ability to work under pressure and meet deadlines. Proactive mindset with a continuous improvement approach. Ability to follow procedures while managing repetitive and detail-oriented tasks efficiently.

<p>Safely operate Airbus A320/A321 aircraft in accordance with aviation regulations, company procedures, and operational standards. Ensure the highest levels of flight safety throughout all operations. Conduct flights while maintaining compliance with applicable aviation authorities and company policies. Apply sound judgment and effective decision-making during all phases of flight.</p><p>Act as the Pilot in Command and take full responsibility for the safe and efficient operation of the aircraft. Lead and coordinate effectively with flight crew members in a multi-crew cockpit environment. Maintain clear communication and collaboration with cockpit crew and operational teams. Promote a professional, safety-focused, and teamwork-driven cockpit culture.</p><p>Support the delivery of a safe, comfortable, and exceptional passenger experience. Maintain high professional standards throughout all flight operations. Represent the company with professionalism and a strong customer-focused mindset.</p><p>Ensure all required aviation documents, licenses, and certifications remain valid. Maintain compliance with security, medical, and regulatory requirements. Follow all operational procedures, safety protocols, and company standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Flight Experience Minimum 500 hours Pilot in Command (PIC) experience on Airbus A320 type . Valid Airbus A320/A321 Type Rating . Recent experience flying the A320 within the last 12 months is preferred . Proven experience operating in a multi-crew environment . Licensing &amp; Certifications Valid Class 1 Medical Certificate . Minimum English Language Proficiency Level 4 . Valid Egyptian Security Permit . Eligibility Maximum age: 60 years old . Egyptian and international candidates are welcome to apply. Key Competencies Strong commitment to flight safety and operational excellence. Excellent command decision-making abilities. Strong communication and teamwork skills. Ability to operate effectively under pressure. Professional leadership and crew management skills. Strong attention to detail and compliance mindset. Passion for delivering exceptional passenger experiences.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re Hiring – Hotel Operations &amp; Reservations Executive (Remote)</p><p><br></p><p>Location: Egypt (Remote)</p><p>Employment Type: Full-Time</p><p><br></p><p>Black Pearl Tours, a leading travel company based in Lebanon, is looking for an experienced Hotel Operations &amp; Reservations Executive to join our growing team remotely and support our hotel operations and reservation management.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>* Enter and manage hotel data, room types, occupancy details, meal plans, and hotel information on the system.</p><p>* Update room availability, rates, inventory, and stop-sale periods.</p><p>* Coordinate between hotels, suppliers, and our booking system to ensure accurate data and connectivity.</p><p>* Manage all hotel reservations received through the system.</p><p>* Handle booking confirmations, amendments, cancellations, and special requests.</p><p>* Ensure all hotel information, availability, and pricing remain accurate and up to date.</p><p>* Communicate with hotels and suppliers to resolve operational and reservation-related issues.</p><p><br></p><p>Working Hours &amp; Availability</p><p><br></p><p>* 9 continuous working hours per day, mainly dedicated to hotel data entry, inventory management, rate updates, and reservation operations.</p><p>* Hotel reservations must be monitored 24/7.</p><p>* The successful candidate must remain attentive to new reservations that may be received at any time and respond promptly to urgent booking requests whenever required.</p><p><br></p><p>Requirements</p><p><br></p><p>* Fluent English (written and spoken) is mandatory.</p><p>* Minimum 2 years of experience in hotel reservations, hotel operations, channel management, or a similar role.</p><p>* Strong understanding of hotel booking procedures, room management, rates, availability, and reservation processes.</p><p>* Previous experience working with hotel reservation systems, booking platforms, or channel managers.</p><p>* Excellent communication and organizational skills.</p><p>* High attention to detail and accuracy.</p><p>* Ability to work independently in a remote environment.</p><p>* A personal laptop and a reliable high-speed internet connection are mandatory.</p><p>* Ability to remain available for urgent reservation matters outside regular working hours when necessary.</p><p><br></p><p>What We Offer</p><p><br></p><p>* Full-time remote position with a Lebanon-based travel company.</p><p>* Professional and supportive work environment.</p><p>* Career growth opportunities within an expanding travel company.</p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><p><br></p><p>* Fluent English (written and spoken) is mandatory.</p><p>* Minimum 2 years of experience in hotel reservations, hotel operations, channel management, or a similar role.</p><p>* Strong understanding of hotel booking procedures, room management, rates, availability, and reservation processes.</p><p>* Previous experience working with hotel reservation systems, booking platforms, or channel managers.</p><p>* Excellent communication and organizational skills.</p><p>* High attention to detail and accuracy.</p><p>* Ability to work independently in a remote environment.</p><p>* A personal laptop and a reliable high-speed internet connection are mandatory.</p><p>* Ability to remain available for urgent reservation matters outside regular working hours when necessary.</p></div>

<strong>MTS Globe Egypt<br><br></strong><strong>Who are we?<br><br></strong>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br><strong>What do we do?<br><br></strong>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br><strong>What do we offer?<br><br></strong>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br><strong>Why join us?<br><br></strong>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br><strong>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br></strong><strong>MTS Globe is an equal opportunities employer. <br><br></strong><strong>Job Description<br><br></strong><ul><li> Reservation Analytics &amp; Reporting</li><li>Analyze reservation data, booking trends, cancellations, no-shows, and occupancy performance.</li><li>Prepare daily, weekly, and monthly reservation performance reports and dashboards.</li><li>Monitor key reservation KPIs including conversion rates, booking pace, lead time, occupancy, and revenue contribution.</li><li>Identify trends, risks, and opportunities related to reservation performance and customer booking behavior.</li><li>Support forecasting and demand planning through data modeling and reservation trend analysis.</li><li> Reservation Systems &amp; Data Management</li><li>Manage and validate reservation data across internal systems and distribution channels.</li><li>Support reservation teams with system-related inquiries and troubleshooting.</li><li>Monitor data accuracy, booking integrations, rates, allotments, and inventory updates.</li><li>Investigate and resolve reservation data discrepancies to ensure reporting reliability.</li><li>Collaborate with IT and system providers to improve reservation data quality and processes.</li><li> Performance Monitoring &amp; Insights</li><li>Track daily booking performance, room nights, occupancy, pickup trends, and cancellations.</li><li>Analyze source markets, travel dates, booking windows, and customer booking patterns.</li><li>Identify anomalies, booking irregularities, and performance gaps.</li><li>Provide actionable insights to Reservation, Revenue, Yielding, and Commercial teams to optimize sales performance.</li><li> Coordination &amp; Communication</li><li>Work closely with Reservation, Revenue, Yielding, Contracting, Commercial, and Customer Service teams.</li><li>Present reservation insights and recommendations to management.</li><li>Support strategic decision-making by providing accurate reservation analysis and forecasting data.</li><li>Assist departments in understanding reservation performance trends and business opportunities.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor's Degree in Tourism &amp; Hospitality, Business Administration, Statistics, Data Analytics, Information Technology, Commerce, or a related field.<br><br></li></ul><strong>Experience<br><br></strong><ul><li>2-3 years of experience in Reservations, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must.</li><li>Experience working with reservation systems, booking platforms, or tourism-related databases is highly preferred.<br><br></li></ul><strong>Languages<br><br></strong><ul><li>Strong English communication skills (B2-C1).</li><li>Additional languages are considered an advantage.<br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li>Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas).</li><li>Power BI, Tableau, or other Business Intelligence tools.</li><li>Knowledge of reservation systems, CRS, PMS, or tourism booking platforms.</li><li>Strong analytical and reporting skills.</li><li>Experience with forecasting, occupancy analysis, and booking trend analysis.</li><li>Proficiency in Microsoft Outlook and Office applications.<br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Strong attention to detail and data accuracy.</li><li>Analytical thinking and problem-solving abilities.</li><li>Ability to identify discrepancies, trends, and business opportunities.</li><li>Excellent communication and cross-functional coordination skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proactive mindset with a continuous improvement approach.</li><li>Ability to follow procedures while managing repetitive and detail-oriented tasks efficiently.</li></ul>

<p><strong><em>Hotel Reservation Agent</em></strong> will be Responsible for:</p><ul><li><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</p></li><li><p>Identify guest reservation needs and determine appropriate room types.</p></li><li><p>Verify availability of room type and rate.</p></li><li><p>Follow sales techniques to maximize revenue. Input and access data in the reservation system.</p></li><li><p>Processing payments and sending confirmation details to customers.</p></li><li><p>Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven experience in the hospitality or travel industry.&nbsp;</p></li><li><p>Excellent in <strong>English</strong>.</p></li><li><p>Bachelor's Degree.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Customer-service Experience.</p></li><li><p>Data entry experience.</p></li></ul><p></p>

<ul><li><span>Reservations Sales Agent – Join Our Team</span></li><li>Job Title: Reservations Sales AgentLocation: Cairo, EgyptEmployment Type: Full-TimeWe are looking for a motivated and customer-focused Reservations Sales Agent to join our team.<span>Key Responsibilities</span>Handle hotel and travel reservation inquiries through phone, WhatsApp, and other communication channels.</li><li>Convert inquiries into confirmed bookings and achieve sales targets.</li><li>Provide customers with accurate information about room availability, rates, packages, and hotel services.</li><li>Follow up with potential customers and maintain strong client relationships.</li><li>Coordinate with hotels, reservations, and operations teams to ensure smooth booking processes.</li><li>Maintain accurate reservation records and follow company procedures.</li><li><span>Requirements</span>Previous experience in hotel reservations, travel, tourism, or sales is preferred.</li><li>Excellent communication and customer service skills.</li><li>Good command of English.</li><li>Strong sales and negotiation skills.</li><li>Ability to work under pressure and achieve targets.</li><li>Good knowledge of Microsoft Office and reservation systems is an advantage.</li><li>Positive attitude, professional appearance, and strong teamwork skills.</li><li><span>What We Offer</span>Competitive salary package.</li><li>Sales incentives and performance-based benefits.</li><li>Professional and supportive working environment.</li><li>Opportunity to grow within the travel and hospitality industry.</li></ul><p> For Applications &amp; Inquiries:00201151122905If you are passionate about Travel, Tourism, Hospitality, and Sales, we would love to hear from you.Apply now and become part of our team!#Hiring #ReservationsSalesAgent #Reservations #TravelJobs #TourismJobs #HospitalityJobs #SalesJobs #CairoJobs #EgyptJobs #TravelAndTourism #HotelJobs</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span></span> </div>

<p>Sort all the correspondence in the order of priority and process the reservation to the set standard Input, modify or cancel phone reservations into the system direcly and file accordingly Access the GDS / CRS / Internet regularly and input these reservations into the system Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period. File all correspondence in a chronological and alphabetical order on a daily basis. Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled. Acquaint self with regular callers and acknowldge them by name. Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM. Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability. Ascertain callers needs though open ended questions and try to sell higher yield rooms. Use the correct guest history when making a reservation. Remain up to date with all the new promotions for the hotel as well as the ACCOR Group. Refer to the Credit Manager if credit facilities are required. Obtain approval from the Front Desk for same day reservation or on near sell-out dates. Refer requests for extension or change of payment for in-house guests to Front Desk. Perform any other duties that may be assigned from time to time by the management.</p><p><strong>Desired Candidate Profile</strong></p><p>Good interpersonal skills and self-confident. Guest oriented and service minded, with attention to quality. Good sales skills. Dynamic. Good presentation. A thorough and organized approach.</p>

Job Description:• Handle customer inquiries and assist with flight bookings and reservations• Make, modify, and cancel flight reservations using GDS systems• Provide customers with accurate information about flights, schedules, fares, and travel policies• Assist customers with travel-related requests and resolve issues professionally• Ensure a high level of customer satisfaction while meeting performance targets???? Requirements:• University Graduates only• Minimum 1 year of experience in Flights & Travel• Minimum 1 year of GDS experience• English level: C1 or above• Strong communication and customer service skills• Willingness to work rotational shifts???? What We Offer:• Competitive salary package• Paid training• Transportation provided• Medical & social insurance• Career growth opportunities

<p><strong>Company Description:</strong> Cleopatra Travel is a growing travel services company based in Cairo, Egypt, dedicated to providing reliable and personalized travel solutions for individuals and groups. The company focuses on delivering efficient booking, reservation, and customer support services across various travel products. Cleopatra Travel values professionalism, clear communication, and a customer-centered approach in every interaction. Team members are encouraged to contribute ideas that improve service quality and streamline internal processes. The work environment supports collaboration, accountability, and continuous learning in the travel and tourism sector.</p><p><strong>Role Description</strong> <strong>Role Description</strong></p><p>The Reservations &amp; Contracting Assistant role is a full-time, on-site position based in Cairo, Egypt. This role combines day-to-day reservations support with hotel and Nile cruise contracting responsibilities, making it ideal for someone who wants exposure to both operational booking and supplier negotiation within a leading Egyptian DMC.</p><p><strong>Reservation Responsibilities</strong></p><p>The Reservations Assistant will handle daily booking activities, including creating, modifying, and confirming reservations for clients across various travel services such as hotels and Nile cruises. This includes ensuring that all reservation details are recorded correctly in internal systems. The role also involves coordinating with sales and operations teams to process payments, issue confirmations, and resolve booking-related issues in a timely manner, along with consistent follow-up with suppliers to update them on changes or alternatives.</p><p><strong>Contracting Responsibilities</strong></p><p>The role also supports hotel and Nile cruise contracting activities, including:</p><ul><li>Assisting in negotiating seasonal rates, allotments, and special offers with hotel and Nile cruise partners</li><li>Preparing, reviewing, and updating contract agreements with suppliers to ensure accuracy and competitiveness</li><li>Maintaining an up-to-date database of contracted rates, availability, and terms across all partner hotels and cruise boats</li><li>Monitoring contract validity periods and coordinating renewals ahead of each season</li><li>Liaising with hotel and cruise revenue managers to secure the best confidential rates for the company's B2B partners</li><li>Ensuring contracted rates and allotments are correctly loaded and reflected in the reservation system</li></ul><p><strong>Qualifications</strong></p><ul><li>Strong reservation and contracting skills, including experience with reservation and rates <span>negotiating</span> processes in travel and hospitality settings.</li><li>Effective communication abilities, with clear spoken and written communication in a professional environment.</li><li>Attention to detail and accuracy in data entry, documentation, and record-keeping for all bookings.</li><li>Ability to work on-site full-time in Cairo, Egypt, with reliability and punctuality.</li><li>Proficiency with reservation or booking software and standard office applications; willingness to learn new systems.</li><li>Strong knowledge of hotels and Nile cruise sales offices and sales teams across Egypt, with existing industry contacts a strong advantage</li><li>Previous experience in travel, tourism, or hospitality.</li></ul>

Telesales<br><br><ul><li> Cairo</li><li> Fully Remote<br><br></li></ul>Telesales Associate<br><br>We usually respond within three days<br><br><strong><strong>About GuestReady<br><br></strong></strong>GuestReady is an award-winning hospitality management company at the intersection of hospitality and technology. Founded in 2016, we manage thousands of properties across the UK, France, Portugal, Spain and the UAE, and we build our own property management software, RentalReady. The UAE is a long-term priority market for us, and our reservations business there is growing.<br><br><strong>The engagement<br><br></strong>We're looking for a freelance <strong>Telesales Associate</strong>, based in Egypt and working remotely, to grow our B2B reservations in the UAE. You'll reach out to companies, travel agents and other business partners, turn enquiries into confirmed reservations and look after the B2B reservations you bring in.<br><br><strong>Scope of services<br><br></strong><ul><li> Outreach: Contact companies, relocation agencies, travel agents and other B2B partners by phone, WhatsApp and email to generate new reservations for GuestReady stays in the UAE.</li><li> Lead conversion: Follow up on inbound and outbound B2B leads, understand their needs and turn them into confirmed reservations.</li><li> Quotes and reservations: Prepare quotes, check availability and create reservations accurately in our reservations system.</li><li> Account follow-up: Stay in touch with B2B clients before and during their stay, and encourage repeat reservations.</li><li> Pipeline and reporting: Keep leads, calls and reservations up to date in our CRM and share regular updates on your pipeline and results.</li><li> Coordination: Work with our Reservations, Guest Experience and Revenue Management contacts so B2B guests have a smooth stay.<br><br></li></ul><strong><strong>What We're Looking For<br><br></strong></strong><ul><li> 2+ years' experience in telesales, B2B sales, reservations or corporate travel</li><li> Fluent English and Arabic, written and spoken</li><li> Confident on the phone, persuasive and comfortable with outbound calls</li><li> Organised and target-driven, with strong follow-up</li><li> Comfortable with CRM tools, spreadsheets and reservations or booking systems</li><li> Able to work independently and manage your own time remotely</li><li> Reliable internet connection and a quiet place to make calls<br><br></li></ul><strong>Nice to have<br><br></strong><ul><li> Experience in hotel or short-term rental reservations, serviced apartments or hospitality sales</li><li> Knowledge of the UAE market and corporate travel</li><li> Experience with HubSpot or a similar CRM<br><br></li></ul><strong><strong>What We Offer<br><br></strong></strong><ul><li> A long-term freelance engagement with an established, growing company</li><li> Competitive monthly fee</li><li> Up to 25 personal days a year without a reduction in your fee, agreed in advance</li><li> Fully remote, with coverage hours agreed to match the UAE market</li><li> Work with an international company in hospitality and technology<br><br></li></ul>GuestReady is committed to an inclusive environment and welcomes applications from people of all backgrounds.<br><br>Department Telesales Location Cairo Remote status Fully Remote<br><br><strong>About GuestReady<br><br></strong>✨ <strong>Diversity is Our Superpower!<br><br></strong> <strong>Humble Beginnings:</strong> Started with 20 team members in 2016.<br><br> <strong>Global Impact:</strong> Now over 300 passionate professionals.<br><br><strong> <strong>Balanced &amp; Inclusive:<br><br></strong></strong><ul><li>‍‍ Gender Harmony: Nearly a 50/50 split between men and women</li><li> Inclusivity: Proudly include non-binary colleagues, ensuring every voice is heard.</li><li> Unity in Diversity: Embracing Over 60 Nationalities<br><br></li></ul>Join us as we celebrate the unique contributions of our global family—where diversity drives creativity and success!<br><br>jobs--overlay#unobserveClickOutside common--modal:closed-&gt;jobs--overlay#observeClickOutside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-dialog-label-value="Apply for this job" data-jobs--overlay-overlay-class="fixed! flex flex-col inset-0 rounded-t-24 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" style="--topOffset: 40px; --overlayDuration: 300ms;"&gt;<br><br>Telesales<br><br><ul><li> Cairo</li><li> Fully Remote<br><br></li></ul>Telesales Associate<br><br>Loading application form<br><br><strong><strong>What We Offer<br><br></strong></strong><ul><li> A long-term freelance engagement with an established, growing company</li><li> Competitive monthly fee</li><li> Up to 25 personal days a year without a reduction in your fee, agreed in advance</li><li> Fully remote, with coverage hours agreed to match the UAE market</li><li> Work with an international company in hospitality and technology<br><br></li></ul>GuestReady is committed to an inclusive environment and welcomes applications from people of all backgrounds.<br><br>✨ <strong>Diversity is Our Superpower!<br><br></strong> <strong>Humble Beginnings:</strong> Started with 20 team members in 2016.<br><br> <strong>Global Impact:</strong> Now over 300 passionate professionals.<br><br><strong> <strong>Balanced &amp; Inclusive:<br><br></strong></strong><ul><li>‍‍ Gender Harmony: Nearly a 50/50 split between men and women</li><li> Inclusivity: Proudly include non-binary colleagues, ensuring every voice is heard.</li><li> Unity in Diversity: Embracing Over 60 Nationalities<br><br></li></ul>Join us as we celebrate the unique contributions of our global family—where diversity drives creativity and success!

<p><h4>Job description</h4> <p>Let your career take off with the world’s leading airline, Etihad Airways. Work at the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.</p> <p>As a duty supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. You will supervise all elements of operations while on duty.</p> <h4>Accountabilities</h4> <ul> <li>Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements</li> <li>Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting</li> <li>Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests</li> <li>Effectively liaise with guest control, network control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity</li> <li>Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans</li> <li>Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays</li> <li>Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets</li> <li>Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs</li> <li>Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting</li> <li>Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats</li> <li>Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation</li> </ul> <h4>Qualifications</h4> <ul> <li>Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills</li> <li>Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required</li> <li>Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies</li> <li>Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service</li> <li>Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><br></p><p><b>WHAT YOU LL DO</b></p><p>Threat Intelligence</p><ul><li>Intelligence Gathering &amp; Analysis - Collect and analyze data from OSINT, commercial threat feeds (Recorded Future, Mandiant), Aviation-ISAC, dark web forums, law enforcement, government and internal telemetry to identify emerging threats, threat actors, and vulnerabilities relevant to SITA and the aviation sector.</li><li>Threat Actor Profiling - Research and maintain profiles on threat actor groups (nation-state APTs, cybercriminal syndicates, hacktivists) targeting aviation, critical infrastructure, and SITA s operations globally.</li><li>Intelligence Dissemination - Produce and distribute intelligence products in clear, actionable formats including weekly Threat Newsletters, quarterly Threat Landscape Reports, Threat Actor Profiles, Flash Alerts, and Vulnerability &amp; Exploit Intelligence briefs.</li><li>Dark Web &amp; Brand Monitoring - Monitor dark web marketplaces, data leak sites, paste sites, and underground forums for threats to SITA s brand, data, credentials, supply chain, and customer base.</li><li>External Collaboration &amp; Information Sharing - Engage with Aviation-ISAC, government CERTs, law enforcement, and industry peers to share intelligence and contribute to the collective defense of the aviation sector.</li><li>Technical Intelligence Integration - Curate and feed IoCs (malware hashes, IPs, domains) into SIEM (Elastic), SOAR (XSOAR), and XDR platforms (including CrowdStrike Falcon, Palo alto Cortex, Microsoft Defender and others) to enhance automated detection.</li></ul><p>Threat Hunting</p><ul><li>Proactive Threat Hunting - Develop and execute hypothesis-driven hunts based on adversary TTPs, threat intelligence, and the MITRE ATT&amp;CK framework to discover hidden threats across SITA s endpoints, networks, cloud workloads, and airport infrastructure.</li><li>Telemetry &amp; Log Analysis - Analyze security logs, network traffic, endpoint telemetry (EDR/XDR), and system events using SIEM (Elastic/ELK) and XDR to identify anomalies, lateral movement, privilege escalation, and persistence mechanisms.</li><li>Adversary Emulation Support - Collaborate with red/purple team exercises (AttackIQ BAS) to validate detection coverage, identify gaps, and test defensive controls.</li><li>Intelligence-Driven Hunting - Operationalize threat intelligence (IoCs, IoAs, threat actor profiles) to drive targeted hunts against specific adversary campaigns relevant to SITA and the aviation sector.</li><li>Documentation &amp; Reporting - Document all hunt hypotheses, methodologies, findings, and recommended mitigations. Produce hunt reports and contribute to the internal AI knowledge base.</li><li>Cross-Functional Incident Response Support - Provide threat intelligence context and hunting capabilities to CSIRT during security incidents - including threat actor attribution, TTP analysis, forensic context, and containment recommendations.</li><li>Continuous Improvement - Contribute to the maturity of the CTI and Threat Hunting programs by refining collection requirements (PIRs), hunt methodologies, detection content, and feedback loops with stakeholders.</li><li>Detection Engineering - Assist the development and refining of detection rules, SIEM use cases, and hunting playbooks based on hunt findings to continuously improve SITA s automated detection capabilities.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>ABOUT YOUR SKILLS</h2><h3>Education &amp; Professional Qualifications</h3><ul><li>Bachelor s Degree in Cybersecurity, Computer Science, Information Security, Intelligence Studies, or equivalent in a related field.</li><li>At least one recognized certification such as: GCTI, GCIH, GCFA, CEH, CySA+, GIAC, OSCP, Security+, CREST, CTIA, or CCTHP.</li></ul><h3>Experience</h3><ul><li>2+ years of experience in cyber threat intelligence, threat hunting, SOC L2+, or incident response.</li><li>Hands-on experience with SIEM (Elastic) and EDR/XDR platforms (CrowdStrike Falcon / Cortex / Defender).</li><li>Experience with Threat Intelligence Platforms (Recorded Future, MISP, OpenCTI).</li><li>Familiarity with SOAR/XSOAR platforms for automation of intelligence and hunting workflows.</li><li>Practical experience with the MITRE ATT&amp;CK framework, Diamond Model, or Cyber Kill Chain for both intelligence analysis and hunt hypothesis development.</li></ul><h3>Technical Skills</h3><ul><li>Proficiency in OSINT collection techniques and tools (Maltego, SpiderFoot, Shodan, etc.).</li><li>Proficiency in log analysis and forensic techniques across endpoint, network, and memory.</li><li>Solid understanding of networking protocols, operating systems internals (Windows/Linux), and common attack vectors.</li><li>Familiarity with malware analysis concepts (static/dynamic) and intrusion detection systems.</li><li>Scripting skills in Python, PowerShell, or KQL/EQL for data processing, automation, and custom hunting queries.</li><li>Familiarity with intelligence sharing standards (STIX/TAXII).</li></ul><h3>Functional Skills</h3><p>Skill Expected Level</p><ul><li>Threat Intelligence Analysis L3 - Practitioner</li><li>Threat Hunting Techniques L3 - Practitioner</li><li>SIEM / EDR Querying &amp; Analysis L3 - Practitioner</li><li>OSINT Collection &amp; Analysis L3 - Practitioner</li><li>Incident Response Support L2-L3</li><li>Communication &amp; Reporting L3 - Practitioner</li><li>Problem Solving L3 - Practitioner</li></ul><h3>Soft Skills</h3><ul><li>Strong analytical and critical thinking abilities - able to assess credibility, relevance, and impact of threat data.</li><li>Excellent written and verbal communication - ability to translate complex technical findings into actionable intelligence for both technical and executive audiences.</li><li>Intellectual curiosity and passion for continuous learning in a rapidly evolving threat landscape.</li><li>Ability to work independently and collaboratively across a globally distributed team and rotating shifts.</li></ul><h3>NICE-TO-HAVE</h3><ul><li>Cairo role: Fluency in Arabic for regional OSINT collection and MEA-focused threat hunting and intelligence.</li><li>Singapore role: Fluency in Chinese (Mandarin) for APAC-focused APT tracking and intelligence.</li><li>Experience in the aviation sector.</li><li>Familiarity with Breach and Attack Simulation (BAS) tools such as AttackIQ.</li><li>Experience producing operational and tactical threat intelligence for technical audiences.</li></ul>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>