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Company Description Egy Property is a real estate platform dedicated to providing a safe, trusted community where individuals and businesses can easily buy, sell, or rent properties. The company focuses on simplifying real estate transactions and delivering transparent, reliable services. Egy Property positions itself as a preferred choice for those seeking residential or investment opportunities. The team is committed to customer satisfaction, market expertise, and ethical practices to support clients throughout their property journey. Role Description This is a full-time, on-site Senior Sales role based in New Cairo, focused on primary, resale, and rental real estate. The Senior Sales professional will manage the full sales cycle, including prospecting, qualifying leads, conducting property viewings, and closing deals. Daily responsibilities include maintaining a portfolio of listings, advising clients on market conditions and pricing, preparing and reviewing contracts, and coordinating with internal teams and external partners. The role also involves building and maintaining long-term client relationships, meeting sales targets, and providing accurate reports and forecasts. The Senior Sales professional will stay current with local market trends, competitor activities, and new project launches to provide informed guidance to clients. Qualifications Proven experience in real estate sales, specifically in primary, resale, or rental properties, preferably in New Cairo or similar markets. Strong client relationship and negotiation skills, with a track record of meeting or exceeding sales targets. Excellent communication and presentation abilities, with the capacity to explain complex information clearly and professionally. Solid understanding of local real estate regulations, contracts, and transaction processes. Ability to work on-site, manage multiple clients and listings simultaneously, and prioritize tasks effectively. Comfort with basic digital tools and CRM systems for lead management, documentation, and reporting. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred; relevant real estate certifications are an advantage. High level of integrity, customer focus, and a collaborative approach to working with colleagues and partners.

Company Description Egy Property is a real estate platform dedicated to providing a safe, trusted community where individuals and businesses can easily buy, sell, or rent properties. The company focuses on simplifying real estate transactions and delivering transparent, reliable services. Egy Property positions itself as a preferred choice for those seeking residential or investment opportunities. The team is committed to customer satisfaction, market expertise, and ethical practices to support clients throughout their property journey. Role Description This is a full-time, on-site Senior Sales role based in New Cairo, focused on primary, resale, and rental real estate. The Senior Sales professional will manage the full sales cycle, including prospecting, qualifying leads, conducting property viewings, and closing deals. Daily responsibilities include maintaining a portfolio of listings, advising clients on market conditions and pricing, preparing and reviewing contracts, and coordinating with internal teams and external partners. The role also involves building and maintaining long-term client relationships, meeting sales targets, and providing accurate reports and forecasts. The Senior Sales professional will stay current with local market trends, competitor activities, and new project launches to provide informed guidance to clients. Qualifications Proven experience in real estate sales, specifically in primary, resale, or rental properties, preferably in New Cairo or similar markets. Strong client relationship and negotiation skills, with a track record of meeting or exceeding sales targets. Excellent communication and presentation abilities, with the capacity to explain complex information clearly and professionally. Solid understanding of local real estate regulations, contracts, and transaction processes. Ability to work on-site, manage multiple clients and listings simultaneously, and prioritize tasks effectively. Comfort with basic digital tools and CRM systems for lead management, documentation, and reporting. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred; relevant real estate certifications are an advantage. High level of integrity, customer focus, and a collaborative approach to working with colleagues and partners.

Job Description:Patient Communication: Answer incoming calls, emails, and messages from patients and their families, providing information and addressing inquiries about LIPS services in a professional and courteous manner. Appointment Scheduling: Coordinate and schedule appointments for lab tests, imaging services (Ultrasound, MRI, CT scans), outpatient consultations, GP services, wellness programs, and screenings, ensuring accurate and timely booking// booking and matching patients with consultants. Maximize bookings for all applicable services at LIPS facility in Battersea. Sales and Promotion: Identify and pursue opportunities to promote and sell LIPS services. Provide detailed information about the benefits of our services and encourage patients to utilize our comprehensive healthcare offerings. Identify opportunities to maximize bookings and consultants’ appointments from the inquires Information Management: Maintain and update patient records and appointment details in Compucare and other systems, ensuring confidentiality and accuracy. Support Services: Provide detailed explanations of procedures and answer patient questions regarding LIPS services. Problem Resolution: Address and resolve patient issues or concerns promptly, escalating complex cases. Obtain payments and authorization codes from patient before the appointment is confirmed Follow-up: Conduct follow-up calls to patients to confirm appointments Customer Service Excellence: Maintain a high standard of customer service, striving to exceed patient expectations in every interaction Job Requirements:Fluent English speaker is a must A bachelor's degree in a related field. Previous experience in customer service or contact center role. Ideally an experience in sales Knowledge in MS Office Suite Applicants should have an aptitude for sales Strong organizational and multitasking abilities. High level of empathy and interpersonal skills. Ability to work under pressure and handle challenging situations calmly. Working Hours: from 11:00AM to 7:00PM from 3:00AM to 11:00PMWorking Days: from Monday to Friday (Saturday & Sunday off )<br>Work Location: Elmerghany - Heliopolis

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.&nbsp;<br><br><ul><li>Carry out all administrative duties in co-operation with Guest Relations Manager.</li><li>Daily checks on the VIP lists and ordering of corresponding activities.</li><li>Monitor and check the costs of VIP treatments.</li><li>Be responsible for VIP Policy and ensure it is implemented fully.</li><li>Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.</li><li>Pre check all guest requirements three days prior to arrival and again the day before.</li><li>Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.</li><li>Greet arrivals and escort all Guests to the rooms or suites.</li><li>Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.</li><li>Be fully conversant with all hotel activities and promotions.</li><li>Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.</li><li>Prepare all VIP amenities forms and distribute accordingly.</li><li>Update guest profiles and check the existing one.</li><li>Maintain tidiness in the building and clothing in the department.</li><li>Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.</li><li>Represent the Guest Relations Manager at meetings.</li><li>Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.</li><li>Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.</li><li>Hold regular meetings within the department (performance review, information, proposals for improvement)</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help partners concentrate on their core business and better serve their customers. With strong global coverage and cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. Human capital, service quality, and client value are central to its long-term vision and growth. Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. The specialist will handle incoming customer inquiries in English via phone, email, and chat, providing accurate information, resolving issues, and ensuring timely follow-up. Responsibilities include documenting interactions, escalating technical or complex cases to relevant teams, and tracking customer requests to completion. The role also involves supporting customer satisfaction initiatives, adhering to internal quality standards, and contributing feedback to improve processes and service delivery. The specialist will collaborate closely with team members and supervisors to meet performance targets and uphold ETISAL International’s service values. Qualifications Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction. Excellent Interpersonal Skills, with the ability to communicate clearly and professionally in English. Ability to provide basic Technical Support, including troubleshooting common service or system issues. Solid Analytical Skills to understand customer needs, identify patterns, and suggest improvements. Previous experience in call centers, BPO, or customer service environments is an advantage. High level of resilience, patience, and problem-solving ability in fast-paced settings. Proficiency in computer use, including CRM systems and standard office applications. Willingness to work on-site in Cairo and to follow shift schedules as required. Exceptional communication and problem-solving skills flexibility and commitment to overnight shift schedules Location: Abbasia, Cairo Working Hours: Overnight shifts What we offer Compensation: 13,000 EGP Benefits: Social and medical insurance, fully paid professional training

Company Description Smart Market Opportunities is a growing real estate consultancy that connects clients with residential and commercial properties that match their needs and budgets. The company focuses on providing tailored guidance and market insights to help buyers, sellers, and investors make informed decisions. Smart Market Opportunities emphasizes ethical practices, transparent communication, and long-term client relationships. Team members are encouraged to contribute ideas, develop their skills, and build successful careers in a supportive environment. Role Description The Property Consultant is a full-time, on-site role based in New Cairo. The person in this role will guide clients through the property search and transaction process, including understanding their requirements, presenting suitable options, organizing viewings, and following up on leads. Daily responsibilities include advising clients on market conditions, property values, and investment opportunities, as well as preparing and reviewing basic property documentation and listings. The Property Consultant will collaborate with colleagues, maintain accurate records in CRM systems, and work to achieve individual and team sales targets while delivering high-quality customer service. Qualifications Candidates should possess strong Consulting and Real Estate skills, with the ability to provide informed, data-driven property advice. Candidates should possess excellent Communication and Customer Service skills to build trust, respond to inquiries, and manage client relationships effectively. Candidates should possess solid Sales skills, including lead generation, negotiation, and closing transactions in a target-driven environment. Candidates should possess basic knowledge of property market trends in New Cairo and surrounding areas, and the ability to learn new tools and systems quickly. Relevant experience in real estate, brokerage, or consulting is preferred, along with a track record of meeting performance goals. A bachelor’s degree in Business, Marketing, Real Estate, or a related field is beneficial, as is proficiency with CRM software and Microsoft Office tools. Ability to work on-site in New Cairo, with strong organization, time management, and problem-solving skills.

Company Description TP Cairo EG is part of a global customer experience and business services provider that supports clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer support through digital channels, including chat and email, for international brands. Team members work in a structured, professional environment with clear performance standards and training programs. The company encourages career development, skill building, and internal mobility. Employees are supported by team leaders and operational managers who help ensure service excellence and a positive workplace experience. Role Description This is a full-time, on-site Customer Service Chat role based in New Cairo. The role involves handling customer inquiries and issues through online chat in English, providing accurate information, troubleshooting common problems, and ensuring timely resolution. Team members will follow defined procedures, use internal systems and tools to document interactions, and escalate complex cases when required. The role includes adhering to quality and performance metrics, meeting response time targets, and maintaining a professional tone in all written communication. The position also requires collaboration with colleagues and supervisors, participation in ongoing training, and flexibility to work in rotating shifts as needed. Qualifications Strong English communication skills at B2 level or higher, with clear written expression and good reading comprehension. Customer service mindset, including patience, empathy, problem-solving ability, and a focus on customer satisfaction. Basic computer literacy and ability to learn new software tools, chat platforms, and ticketing systems quickly. Attention to detail and accuracy when typing, documenting cases, and following guidelines and scripts. Ability to work on-site in New Cairo, manage time effectively, and perform consistently in a fast-paced environment. Willingness to work in rotating shifts, including evenings, weekends, and holidays, as required by business needs. Previous experience in customer support, call centers, or chat-based service is an advantage but not mandatory. High school diploma or equivalent; post-secondary education is a plus.

<p><h4>Position summary</h4> <p>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions or offerings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Promote awareness of brand image internally and externally. Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.</p> <br> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear</p><p></p>

<h2>Full Job Description</h2><h2>About Stella Stays</h2><p>At Stella Stays, we’re not just another hospitality brand—we’re building the future of living. We’ve reimagined what it means to feel at home by creating tech-driven, beautifully designed spaces where guests can enjoy a seamless living experience, whether for a few days or several months.</p><p>Founded in 2019, Stella Stays has rapidly become a leader in modern hospitality across the MENA region, offering fully furnished homes that are instantly bookable online and equipped with high-speed WiFi and world-class amenities.</p><p>Our success is driven by a team of ambitious, fast-moving professionals who thrive in a high-growth environment and are passionate about innovation.</p><h2>Position: Reservation Specialist</h2><p>We are looking for a <strong>Reservation Specialist</strong> with strong customer service skills, excellent communication abilities, and a passion for delivering exceptional guest experiences. The ideal candidate will manage customer inquiries, process reservations efficiently, and contribute to achieving business targets.</p><p>&nbsp;</p><h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries and reservation requests via phone, email, chat, and other communication channels in a prompt and professional manner.</li><li>Provide accurate information about company services, products, pricing, policies, and procedures.</li><li>Process bookings and reservations accurately using the company's reservation management system.</li><li>Monitor room availability, services, and resources to ensure efficient booking operations.</li><li>Coordinate with internal departments to fulfill customer requests and ensure customer satisfaction.</li><li>Handle customer complaints and resolve issues professionally and promptly.</li><li>Support management in developing and implementing customer service strategies and initiatives.</li><li>Participate in training and development programs to enhance product knowledge and professional skills.</li></ul><p>&nbsp;</p><h2>Requirements</h2><ul><li>Previous experience in customer service or reservation management, preferably within the hospitality or travel industry.</li><li>Excellent verbal and written communication and negotiation skills.</li><li>Strong attention to detail and ability to work accurately in a fast-paced environment.</li><li>Excellent organizational and time management skills with the ability to prioritize multiple tasks.</li><li>Familiarity with reservation management systems and booking software.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work rotational shifts, including weekends and public holidays.</li><li>Strong problem-solving skills with the ability to resolve customer issues professionally.</li><li>Proficiency in Microsoft Office and other relevant software applications.</li></ul>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, high-value outsourcing solutions that address each client's unique business needs. ETISAL International is committed to first-class quality, leveraging industry best practices and state-of-the-art technologies to enhance value for clients and customers. The organization emphasizes transparency, operational flexibility, integrity, and a strong passion for service. Its culture values human capital and aims to consistently exceed client expectations by continuously improving management and operational standards. Role Description: The Customer Service Representative – Morning Shifts role is a full-time position based in Cairo, Egypt, with a hybrid work arrangement that allows some work from home. In this role, the representative responds to customer inquiries via phone, email, chat, or other channels, providing clear and accurate information about products, services, and policies. Daily tasks include handling complaints, resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The representative is expected to maintain service quality standards, adhere to schedule and performance targets, and collaborate with team members and supervisors to improve customer experience. The role also involves identifying recurring issues, escalating complex cases when needed, and contributing feedback to enhance processes and service offerings. Qualifications Strong skills in customer service and customer support, with the ability to handle inquiries professionally and efficiently. Experience in customer satisfaction and customer experience, focusing on resolving issues and building positive relationships. Background as a Customer Service Representative or in similar customer-facing roles within contact centers or BPO environments. Excellent verbal and written communication skills in English. Ability to work morning shifts consistently, with flexibility for rotational schedules if required. Comfort with hybrid work models, basic computer literacy, and proficiency in CRM or call center software. Strong problem-solving skills, attention to detail, and the ability to work under pressure while meeting performance targets. Must have access to a personal laptop or PC for the work-from-home setup.

Company Description Town Writers is a lifestyle-focused real estate developer that crafts homes as unique personal narratives for each client. Formerly known as Eight Developments, the company continually refines its offerings through ongoing market research to align with customers’ dreams and ideal ways of living. Built on a foundation of trust, Town Writers delivers high-quality projects and services that foster lasting relationships with clients. Each property is treated as a tailored storytelling opportunity, combining design, luxury, and individuality. With a vision to expand across Egypt, Town Writers aims to create spaces that enable people to reshape their stories and unlock new possibilities. Role Description The Senior Sales role at Town Writers is a full-time, on-site position based in Cairo, Egypt. The Senior Sales professional will lead the end-to-end sales cycle, including prospecting new clients, conducting property presentations, managing negotiations, and closing deals. This role involves building and maintaining strong client relationships, understanding customer needs, and aligning them with suitable properties and lifestyle solutions. The Senior Sales team member will collaborate with marketing and operations to ensure a seamless client experience, prepare sales reports, and contribute to sales strategies and targets. The role also includes mentoring junior sales staff, providing on-the-job training, and promoting best practices in customer service and sales performance. Qualifications Strong Communication and Customer Service skills, with the ability to build trust and maintain long-term client relationships. Proven experience in Sales and Sales Management, including meeting targets, managing pipelines, and leading complex negotiations. Background in Training and coaching sales teams, with the ability to guide and develop junior colleagues. Experience in real estate or property development sales is highly desirable. Demonstrated ability to work on-site in a fast-paced, client-facing environment in Cairo, Egypt. Strong organizational, presentation, and problem-solving skills. Proficiency in CRM tools and basic office software (e.g., MS Office, email, spreadsheets). Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience. Fluency in English and Arabic is preferred to effectively communicate with diverse clients.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><ul><li>Deliver high-quality, consistent customer service while taking appropriate corrective actions whenever needed.</li><li>Serve as the first point of contact for all telephone inquiries, ensuring prompt and professional support.</li><li>Handle a high volume of inbound and outbound calls efficiently and within agreed service standards.</li><li>Maintain service quality by adhering to established policies, procedures, and quality guidelines.</li><li>Represent TKH professionally by following approved call scripts and telephone etiquette standards.</li><li>Coordinate with the Student Services team to ensure customer inquiries are resolved effectively.</li><li>Handle customer complaints and challenging situations with professionalism, empathy, and sound judgment.</li><li>De-escalate difficult calls and provide appropriate solutions to enhance customer satisfaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><ul><li>Bachelor's degree in any relevant discipline.</li><li>1 3 years of experience in customer service, preferably within the education sector or a similar industry.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong customer focus with a passion for delivering an excellent customer experience.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to manage stressful situations while maintaining professionalism.</li><li>Strong time management and organizational skills.</li><li>Problem-solving and conflict resolution abilities.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Positive attitude, enthusiasm, and commitment to customer satisfaction.</li></ul><p></p></section>

Company Descriptioni Qor is a global provider of intelligent customer experience solutions and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-driven innovation to support the entire customer lifecycle. Through its CXBPO, Growth as a Service, and infinity AiQ pillars, i Qor delivers scalable solutions that help brands acquire, engage, and retain customers. Powered by data intelligence and a people-first culture, it transforms customer interactions into measurable growth and has been recognized as a Great Place to Work® and a leader in CX excellence. Recent acquisitions of Jump Crew and OP360 have expanded i Qor’s capabilities in sales, marketing, and customer experience delivery.<br>Role Descriptionhis is a full-time, on-site German/French | Customer Service Associate role based in Cairo, Egypt. The Customer Service Associate will handle inbound and outbound customer interactions in German and/or French across phone, email, and chat channels, ensuring timely and accurate responses. Responsibilities include resolving inquiries, troubleshooting basic issues, documenting cases in internal systems, and following established procedures and quality guidelines. The role will also involve maintaining high levels of customer satisfaction, escalating complex cases when needed, and collaborating with team members and supervisors to improve processes and service quality. The associate will be expected to meet performance targets, adhere to schedules, and participate in training and coaching sessions to continuously enhance skills.<br>Qualifications Strong customer-facing skills, including Customer Support, Customer Service, and Customer Experience abilities. Customer Satisfaction focus with the ability to manage expectations and ensure positive outcomes. Professional communication skills, including excellent Phone Etiquette and clear written communication. Fluency in German and/or French, with good command of English for internal communication. Previous experience in a contact center or customer-facing role is an advantage. Ability to work on-site in Cairo, Egypt, in a fast-paced, target-driven environment. Strong problem-solving skills, attention to detail, and ability to follow processes and guidelines. Basic computer literacy and comfort working with CRM tools and standard office applications. Only Grads can apply!

Company Description Alorica is a full-service customer experience (CX) partner that helps brands design and deliver interactions that build long-term customer loyalty. The company combines proven performance, industry-leading expertise, and advanced technology to drive measurable results. Alorica stands out by pioneering new customer experience approaches, challenging convention, and maintaining strong client relationships rooted in integrity and authenticity. With a global workforce of 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected organization with diverse career paths and growth opportunities.<br>Role Description This is a full-time, on-site English Customer Service role based in Giza. The team member will handle inbound and outbound customer interactions via phone, email, or chat, providing accurate information, resolving inquiries, and addressing concerns in a professional manner. Daily responsibilities include identifying customer needs, offering appropriate solutions or alternatives, and documenting interactions in the system with clear and complete notes. The role also involves following established procedures, meeting performance targets such as response time and quality scores, and escalating complex issues when necessary. In addition, the individual will collaborate with supervisors and peers to share feedback, participate in coaching sessions, and contribute to continuous improvement of customer experience.<br>Qualifications<br> Strong customer-facing abilities, including Customer Support, Customer Service, and Customer Experience skills. Focus on quality outcomes, such as Customer Satisfaction and issue resolution. Clear and professional communication, including excellent Phone Etiquette and active listening skills. Proficiency in spoken and written English, with the ability to explain information simply and accurately. Basic computer literacy and comfort using customer service tools, ticketing systems, and knowledge bases. Ability to work on-site in Giza on a full-time schedule, including potential shifts, weekends, and holidays as needed. Strong problem-solving skills, attention to detail, and resilience in a fast-paced environment. Previous customer service or contact center experience is preferred but not required; willingness to learn and participate in training programs is essential.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <h4>What you’ll do</h4> <h4>Who you are</h4> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <h4>What skills you will learn</h4> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to help partners better serve their customers and focus on core business activities. The organization is committed to transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. It also places strong value on human capital and uses advanced technologies to provide high-quality, value-driven services. Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. In this position, the specialist will handle inbound and outbound customer inquiries in English, provide accurate information about services, and resolve issues efficiently. Daily tasks include logging and tracking cases, troubleshooting basic technical problems, escalating complex issues, and following up to ensure customer satisfaction. The specialist will collaborate with team members, adhere to service-level agreements, and maintain clear, professional communication across phone, email, and chat channels. The role also involves updating customer records, providing feedback on recurring issues, and supporting continuous improvement of support processes. Qualifications Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset. Excellent Interpersonal Skills, including clear communication and the ability to build rapport with diverse customers. Basic Technical Support capabilities, with the ability to troubleshoot and resolve common technical or service-related issues. Sound Analytical Skills to understand customer needs, identify patterns, and propose practical solutions. Proficiency in spoken and written English at a professional level. Ability to work on-site in Cairo and manage shifts as required by operations. Attention to detail, reliability, and the ability to work effectively in a fast-paced, team-based environment. Previous experience in call centers, BPO, or customer service roles is preferred; high school diploma or higher education is an advantage Candidate Requirements: Bachelor's degree (Mandatory) Exceptional communication and problem-solving skills Full flexibility and commitment to overnight shift schedules. What we offer Location: Abbasia, Cairo Working Hours: Overnight shifts Compensation: 13,000 EGP Benefits: Social and medical insurance, plus fully paid professional training

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help businesses concentrate on their core operations while better serving their own customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every partnership. Role Description The Bilingual Customer Service Representative is a full-time, on-site role based in Cairo. In this position, the representative responds to customer inquiries via phone, email, chat, and other channels, providing accurate information and resolving issues promptly. Daily responsibilities include handling complaints, updating customer records, documenting interactions, and following established procedures and scripts while maintaining a courteous and professional tone. The role involves supporting customer retention and satisfaction targets, escalating complex cases when necessary, and collaborating with team members and supervisors to improve processes. The representative is expected to meet performance metrics, adhere to company policies, and communicate fluently in the required languages to serve a diverse customer base. Qualifications Demonstrated experience in customer service roles, including working as Customer Service Representatives and providing direct Customer Support. Proven ability to maintain high Customer Satisfaction and deliver a positive Customer Experience across multiple communication channels. Solid understanding of Customer Service principles, with the ability to handle inquiries, feedback, and complaints professionally and efficiently. Fluency in at least two languages (spoken and written), with clear communication skills and active listening abilities. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, structured environment. Comfort with using contact center systems, CRM tools, and basic office software; willingness to learn new technologies and processes. Ability to work on-site in Cairo on a full-time basis, with flexibility to follow shift schedules as required. Relevant educational background (e.g., diploma or degree) and prior BPO or call center experience are considered an advantage.