Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.