Company Description TP Cairo EG is part of a global customer experience and business services provider that supports clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer support through digital channels, including chat and email, for international brands. Team members work in a structured, professional environment with clear performance standards and training programs. The company encourages career development, skill building, and internal mobility. Employees are supported by team leaders and operational managers who help ensure service excellence and a positive workplace experience. Role Description This is a full-time, on-site Customer Service Chat role based in New Cairo. The role involves handling customer inquiries and issues through online chat in English, providing accurate information, troubleshooting common problems, and ensuring timely resolution. Team members will follow defined procedures, use internal systems and tools to document interactions, and escalate complex cases when required. The role includes adhering to quality and performance metrics, meeting response time targets, and maintaining a professional tone in all written communication. The position also requires collaboration with colleagues and supervisors, participation in ongoing training, and flexibility to work in rotating shifts as needed. Qualifications Strong English communication skills at B2 level or higher, with clear written expression and good reading comprehension. Customer service mindset, including patience, empathy, problem-solving ability, and a focus on customer satisfaction. Basic computer literacy and ability to learn new software tools, chat platforms, and ticketing systems quickly. Attention to detail and accuracy when typing, documenting cases, and following guidelines and scripts. Ability to work on-site in New Cairo, manage time effectively, and perform consistently in a fast-paced environment. Willingness to work in rotating shifts, including evenings, weekends, and holidays, as required by business needs. Previous experience in customer support, call centers, or chat-based service is an advantage but not mandatory. High school diploma or equivalent; post-secondary education is a plus.