وظائف مشرف فرع - القاهرة مصر

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in high value-based and innovative customer-focused services. The company customizes outsourcing solutions to meet each client’s unique business needs, helping them focus on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver consistent, high-quality service. The organization values human capital, transparency, flexibility, integrity, and a strong passion for exceeding client expectations. Continuous improvement of management and operational standards is central to the company’s vision of industry leadership. Role Description The Inbound Customer Service Agent role is a full-time, on-site position based in Cairo. In this role, the agent handles incoming calls and inquiries, provides accurate information, and resolves customer issues in a professional and timely manner. The agent maintains detailed records of interactions, follows established procedures, and escalates complex cases when needed. Daily tasks include ensuring a positive customer experience, meeting performance targets, and collaborating with team members and supervisors to improve processes and service quality. The role requires clear communication in English at a B2 level and adherence to company policies and service standards. Qualifications Ability to deliver strong customer service and customer support in an inbound contact center environment. Skills in enhancing customer satisfaction and customer experience through effective communication and problem-solving. Experience working as customer service representatives or in similar customer-facing roles. B2 level proficiency in English, with clear verbal and written communication. Strong listening skills, patience, and a professional, customer-oriented attitude. Ability to work on-site in Cairo on a full-time schedule, including shifts if required. Basic computer literacy and ability to learn CRM and call center systems quickly. Previous experience in BPO or call center environments is an advantage; high school diploma or equivalent required, further education is a plus. Compensation & Benefits Competitive base salary based on experience and qualifications – up to 19,000 EGPMonthly performance incentives – up to 3,500 EGPAttendance bonus – 500 EGP per month Comprehensive Social & Medical Insurance Fully funded paid training program Rotational shifts – last shift ends at 9 PM (no overnight shifts)2 rotational days off per week Clear career progression and promotion pathways Professional, supportive, and performance‑driven work environment Prime office location: Maadi, Cairo

We’re Hiring Site Manager – Data Center Projects<br>Location: GCC / Gulf Countries Experience: 15+ Years Industry: Data Center / MEP / Construction<br>About the Role<br>We are looking for an experienced Site Manager – Data Center Projects to lead and manage site construction, installation, testing, commissioning, integrated systems testing, operational readiness, and project handover activities across Data Center projects in the GCC region.<br>((Key Responsibilities))<br>• Provide overall leadership for site construction, installation, testing, commissioning, and handover activities.• Manage site teams, commissioning teams, supervisors, subcontractors, and vendors.• Ensure project delivery within budget, schedule, quality, and contractual requirements.• Act as the primary site representative toward the client, consultant, authorities, and project stakeholders.• Lead installation activities covering Electrical, Mechanical, ELV, ICT, Security, BMS, EPMS, SCADA, Fire Alarm, Fire Suppression, Controls, and Data Center Infrastructure.• Lead and coordinate Level 4 Integrated Systems Testing (IST) activities and validate Sequence of Operations (SOO).• Manage Level 5 performance testing, operational validation, load bank testing, black building tests, and emergency scenario simulations.• Ensure compliance with HSE policies, local regulations, client requirements, and international standards.• Manage punch lists, deficiencies, issue resolution, retesting, and final project closeout.• Maintain commissioning documentation, risk registers, event trackers, and progress reports.• Coordinate client witnesses, consultants, OEM representatives, and commissioning agents.• Ensure completion of turnover packages, O&M manuals, as-built drawings, training records, and final client acceptance.<br>Requirements<br>• 15+ years of overall experience in construction, MEP, commissioning, or Data Center projects.• Proven experience in Data Center projects, preferably with major international clients or contractors.• Strong experience in installation, commissioning, IST, performance testing, and operational readiness.• Strong knowledge of Electrical and Mechanical systems, BMS, EPMS, UPS, generators, cooling systems, fire protection, and critical infrastructure.• Proven leadership and project/site management skills.• Strong communication, coordination, problem-solving, and decision-making abilities.• Experience working in the GCC / Middle East region.• Bachelor’s degree in Engineering or a related technical field.• Relevant professional certifications in Project Management, HSE, or Commissioning are an advantage.<br>What We Offer<br>• Opportunity to work on major Data Center projects across the GCC.• Competitive salary package.• Professional growth and international project exposure.<br>How to Apply<br>Interested candidates are invited to send their updated CV to:<br>Email: Hr@smartpower.com.eg

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and outcomes. The company places strong emphasis on its people and culture, recognizing that its success is driven by those who work with and for the organization. Joining Flairs Tech means being part of a diverse, growth-oriented environment with a focus on high-quality service and continuous improvement.<br>Role Description As a French Travel Advisor at Flairs Tech, you will support customers in French, handling inquiries and providing end-to-end assistance with travel arrangements such as flights, hotels, and other services. You will respond to customer requests via phone, email, and chat, offer tailored travel recommendations, and ensure that bookings, changes, and cancellations are processed accurately. On a daily basis, you will work to resolve issues, manage customer expectations, and maintain high levels of customer satisfaction in line with company standards. This is a full-time hybrid role based in Qesm El Maadi, where you will spend part of your time working on-site and part of your time working from home, depending on business needs. You will collaborate with your team and supervisors to meet performance targets and contribute to a positive customer experience.<br>Qualifications<br> Candidates should possess strong customer service and customer satisfaction skills, with a focus on resolving issues and building long-term relationships. Candidates should possess excellent communication skills in French and good communication skills in English, both written and verbal. Candidates should possess hands-on experience with travel arrangements and working in or with a travel agency or similar environment. Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to manage multiple requests efficiently. Candidates should ideally have previous experience in customer support, hospitality, tourism, or related fields, as well as good computer literacy and familiarity with CRM or booking systems. Candidates should be able to work on-site in Qesm El Maadi in a hybrid setup, demonstrate flexibility for shifts, and maintain a professional, inclusive approach when dealing with diverse customers.

<p><p><strong>Company description</strong><br> Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <p><strong>Job description</strong><br> Oversee kids and teenager club operations across multiple hotels, resorts, and hospitality destinations within the region.<br> Establish and maintain operational standards, policies, procedures, and brand guidelines.<br> Conduct regular site visits, operational reviews, and quality assurance audits.<br> Design and implement innovative recreational, educational, cultural, sports, wellness, and entertainment programs for children and teenagers.<br> Develop age-specific activities that encourage creativity, learning, social interaction, and physical engagement.<br> Ensure strict adherence to child safeguarding policies and procedures.<br> Maintain compliance with local regulations, licensing requirements, and hospitality industry standards related to child care and recreation.<br> Recruit, train, coach, and mentor kids club managers, supervisors, and activity coordinators.<br> Develop regional training programs focused on child engagement, guest service, safety, and leadership skills.<br> Conduct performance evaluations and talent development initiatives.<br> Assist in preparing and managing regional budgets for kids and teenager club operations.<br> Monitor operational expenses and resource utilization.<br> Build strong relationships with hotel leadership teams, recreation departments, and guest experience managers.<br> Address escalated guest concerns and ensure timely resolution.<br> Monitor guest satisfaction scores and implement continuous improvement initiatives.<br> Benchmark programs against hospitality industry best practices.</p> <p><strong>Qualifications</strong></p> <ul> <li>Minimum 5 years of experience in children's recreation, youth programming, hospitality recreation, education, or family entertainment.</li> <li>Minimum 3 years of management experience.</li> <li>Experience overseeing multiple locations or regional operations is preferred.</li> <li>Experience in hotels, resorts, cruise lines, theme parks, family entertainment centers, or similar environments is highly desirable.</li> <li>Child and adolescent development principles.</li> <li>Program design and activity planning.</li> <li>Child safeguarding and risk management.</li> <li>Hospitality guest service standards.</li> <li>Leadership and team development.</li> <li>Budgeting and operational management.</li> <li>Conflict resolution and problem-solving.</li> <li>Strong communication and presentation skills.</li> <li>Cultural awareness and adaptability.</li> <li>Microsoft Office and operational reporting systems.</li> </ul></p><p></p>

<p>Develop and implement robust safety programs and policies tailored to Egyptian regulations and industry standards, ensuring full compliance. Conduct thorough site inspections and risk assessments specific to Egyptian construction environments, identifying and mitigating hazards effectively. Review all subcontractors' Health and Safety (H&amp;S) plans and measures on a daily basis, ensuring alignment with Egyptian safety regulations and project-specific requirements. Provide guidance and support to project managers and site supervisors on safety protocols, including the selection and proper use of locally available personal protective equipment (PPE). Lead safety training sessions for employees and subcontractors, emphasizing adherence to Egyptian safety regulations and cultural norms. Investigate incidents and near misses, meticulously documenting findings and proposing corrective actions in alignment with Egyptian safety laws and practices. Collaborate with project teams to review construction plans and specifications, addressing safety concerns within the context of Egyptian construction practices and regulations. Stay abreast of emerging safety trends and technologies relevant to the Egyptian construction industry, integrating updates into existing safety programs where applicable. Serve as a liaison with Egyptian regulatory agencies and external stakeholders, ensuring timely reporting and adherence to local safety requirements. Participate in pre-construction meetings and site-specific safety planning sessions, providing expert guidance to mitigate risks inherent to Egyptian construction sites. Implement proactive measures to prevent accidents, including regular safety audits, toolbox talks, and on-the-job coaching for workers. Mentor and coach junior safety personnel, sharing knowledge and expertise to enhance safety practices and foster professional growth within the Egyptian construction sector.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in engineering, specifically in a field relevant to construction, such as Civil Engineering, Mechanical Engineering, or related discipline, from an accredited institution in Egypt.</li><li>Professional certification as a Safety Engineer, recognized by Egyptian authorities, such as the Certified Safety Professional (CSP) or equivalent.</li><li>Minimum of 20 years of experience in construction safety management within Egypt, with a proven track record of successfully implementing safety programs and policies on construction sites.</li><li>In-depth knowledge of Egyptian safety regulations and standards applicable to the construction industry, with the ability to interpret and ensure compliance with local laws and requirements.</li><li>Strong leadership skills with the ability to effectively lead and mentor a team of safety professionals, as well as influence and engage stakeholders at all levels of the organization.</li><li>Excellent communication skills in both Arabic and English, with the ability to convey complex safety concepts and requirements to diverse audiences.</li><li>Proficiency in using safety management systems and software tools commonly used in the construction industry in Egypt, such as SAP, Primavera, or equivalent.</li><li>Proven ability to conduct thorough site inspections, risk assessments, and accident investigations, with strong analytical and problem-solving skills.</li><li>Extensive experience in reviewing subcontractors' Health and Safety (H&amp;S) plans and measures, along with implementing proactive measures to prevent accidents and ensure a safe working environment on construction sites.</li><li>Additional certifications or training in specialized areas of construction safety, such as Construction Health and Safety Technician (CHST), Occupational Health and Safety Administration (OSHA), or NEBOSH International General Certificate in Occupational Health and Safety (IGC), would be highly advantageous.</li><li>Demonstrated proficiency in emergency response planning, crisis management, and first aid procedures specific to construction sites in Egypt.</li><li>Comprehensive understanding of construction methodologies, equipment, and materials used in the Egyptian context, with the ability to assess and address safety risks associated with each.</li></ul>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients. This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.</p> <h4>Job profile</h4> <p><strong>Service delivery & operations</strong></p> <ul> <li>Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards</li> <li>Ensure compliance with SLAs, KPIs, and agreed business objectives</li> <li>Monitor service performance and implement corrective actions when required</li> <li>Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction</li> </ul> <p><strong>Project & program management</strong></p> <ul> <li>Lead the execution of large-scale security projects across complex environments</li> <li>Manage risks, scope, timelines, and resource allocation throughout the project lifecycle</li> <li>Ensure alignment with regulatory requirements, industry frameworks, and internal policies</li> <li>Drive continuous improvement initiatives to enhance service delivery efficiency and quality</li> </ul> <p><strong>Leadership & stakeholder management</strong></p> <ul> <li>Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals</li> <li>Conduct performance evaluations, coaching, and team development activities</li> <li>Foster a collaborative and results-driven team culture</li> <li>Engage and influence internal and external stakeholders across business and technical functions</li> </ul> <p><strong>Risk & performance management</strong></p> <ul> <li>Identify, assess, and mitigate risks impacting service delivery</li> <li>Establish contingency plans to ensure service continuity</li> <li>Track and report performance metrics to senior management and clients</li> <li>Oversee issue resolution and escalate complex challenges to minimize service disruption</li> </ul> <p><strong>Compliance & governance</strong></p> <ul> <li>Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)</li> <li>Support audit processes and ensure readiness for compliance assessments</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>Minimum 10 years of experience in cybersecurity or IT security roles</li> <li>At least 5 years in a security delivery or service delivery management position</li> <li>Proven experience managing large-scale security programs and multi-disciplinary teams</li> <li>Bachelor’s degree in Computer Science, IT, Engineering, or a related field</li> <li>Strong understanding of security domains: threat management and incident response; identity and access management (IAM) and cloud security</li> <li>Experience with security technologies: SIEM solutions, firewalls and network security tools, and endpoint protection platforms</li> <li>Familiarity with ICT system integration methodologies</li> <li>Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy</li> <li>Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)</li> <li>Professional certifications: CISSP, CISM, PMP (Project Management Professional) and ITIL Foundation</li> <li>Experience in budget management, cost control, and resource planning</li> <li>Knowledge of quality assurance processes and service governance</li> <li>Strong leadership and team management capabilities</li> <li>Excellent communication, interpersonal, and presentation skills</li> <li>Ability to manage stakeholder expectations and influence decision-making</li> <li>Strong analytical, problem-solving, and decision-making abilities</li> <li>Fluency in Arabic and English</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Manufacturing / Production Manager – Cosmetics Manufacturing Job Title: Manufacturing / Production Manager Industry: Cosmetics / Personal Care / FMCGLocation: Egypt Department: Manufacturing / Production Reporting To: Plant Head / Factory Director / General Manager Experience: 15–20+ years Qualification: B. E./B. Tech./B. Sc. in Chemical Engineering, Pharmacy, Chemistry, Industrial Engineering or related discipline Job Purpose We are looking for an experienced Manufacturing / Production Manager to lead the production operations of a cosmetics and personal care manufacturing facility. The role will be responsible for achieving production targets while ensuring quality, productivity, cost efficiency, GMP compliance, safety and timely delivery. The ideal candidate should have strong experience in manufacturing products such as skin care, hair care, body care, shampoos, creams, lotions, gels, liquid products, soaps and other cosmetic/personal-care formulations. Key Responsibilities1. Production Management Plan, organize and control daily, weekly and monthly production activities. Ensure achievement of production targets as per the production plan. Manage manufacturing, filling, packing and dispatch coordination. Optimize manpower, machinery, materials and production capacity. Monitor production output, efficiency, yield and downtime. Reduce production losses, wastage and rework.2. Manufacturing Operations Manage end-to-end manufacturing processes for cosmetic and personal-care products. Ensure proper batch manufacturing and adherence to approved formulations and processes. Monitor mixing, heating, homogenization, emulsification, filling and packing operations. Ensure proper line clearance and equipment readiness before production. Improve manufacturing processes to increase productivity and consistency.3. Quality & GMPEnsure production activities comply with GMP, SOPs, quality standards and regulatory requirements. Coordinate closely with Quality Assurance and Quality Control teams. Ensure proper documentation of batch manufacturing records and production reports. Investigate production deviations, batch failures and quality issues and implement corrective actions. Maintain high standards of hygiene, housekeeping and contamination control.4. Cost & Productivity Control manufacturing costs and improve production economics. Identify opportunities to reduce raw-material wastage and conversion costs. Improve machine utilization and Overall Equipment Effectiveness (OEE). Monitor production KPIs and implement corrective/improvement actions. Drive continuous improvement and lean manufacturing initiatives.5. Team Management Lead and develop production supervisors, operators, technicians and production staff. Plan manpower requirements and shift schedules. Train employees on SOPs, GMP, safety and manufacturing procedures. Set performance objectives and monitor team performance. Promote discipline, teamwork and a strong safety culture.6. Maintenance & Engineering Coordination Coordinate with Engineering/Maintenance teams for preventive and breakdown maintenance. Minimize machine downtime and improve equipment availability. Support installation and commissioning of new production equipment. Ensure production equipment is operated safely and efficiently.7. Planning & Coordination Work closely with Production Planning, Procurement, QA/QC, R&D, Warehouse and Supply Chain teams. Ensure availability of raw materials and packaging materials for production. Coordinate new product trials and scale-up activities with R&D. Support production forecasting and capacity planning. Key Performance Indicators (KPIs) Production plan achievement Production efficiency OEE / machine utilization Batch yield Material wastage Production cost per unit Downtime reduction Right-first-time production Rejection and rework percentage On-time production completion GMP / audit compliance Safety performance Manpower productivity Candidate Profile The ideal candidate should have:10–15+ years of experience in cosmetics, personal care, FMCG, pharmaceutical or allied manufacturing. Strong hands-on experience in cosmetic manufacturing and production operations. Experience managing production teams and multiple manufacturing lines. Knowledge of GMP, SOPs, batch manufacturing and quality systems. Experience with creams, lotions, shampoos, gels, soaps, liquid products and similar formulations is preferred. Strong knowledge of production planning, manpower planning and process improvement. Good analytical, problem-solving and leadership skills. Experience in reducing wastage and improving manufacturing productivity. Strong communication and coordination skills. Preferred Industry Experience Candidates from:Cosmetics Manufacturing Personal Care Products FMCG Manufacturing Pharmaceutical Manufacturing Toiletries Beauty & Wellness Products Soap & Detergent Manufacturing Chemical/Formulation Manufacturing Education Preferred: B. E./B. Tech./B. Sc. in Chemical Engineering, Pharmacy, Chemistry, Industrial Engineering or related field

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment.</p> <p>Evaluate skill level of employees.</p> <p>Select employee participants in collaboration with manager’s nominations.</p> <p>Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions.</p> <p>Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions.</p> <p>Select and specify any materials, books or other collateral required in the instruction process.</p> <p>Prepare for training classes (e.g., materials, setup classes, breakdown classes).</p> <p>Design and create interactive training in various formats.</p> <p>Specify computer or electronic training tools required for instruction.</p> <p>Maintain attendance records for each participating employee.</p> <p>Maintain discipline and decorum in the classroom.</p> <p>Facilitate a presentation event including management, course graduation certificates, etc.</p> <p>Remove employee participants that do not adhere to class behaviour and study requirements.</p> <p>Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.</p> <p>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).</p> <p>Assist other employees to ensure proper coverage.</p> <p>Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person’s name when possible.</p> <p>Speak using clear, appropriate and professional language.</p> <p>Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</p> <p>Talk with and listen to other employees to effectively exchange information.</p> <p>Collaborate with management to formally recognize hourly employees' performance contributions.</p> <p>Ensure that hourly employees are trained.</p> <p>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials).</p> <p>Assign and ensure tasks are completed on time and that they meet appropriate quality standards.</p> <p>Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.</p> <p>Collaborate with management to develop and carry out ideas and procedures, and set goals to continuously improve department performance.</p> <p>Develop and maintain positive and productive working relationships with other employees and departments.</p> <p>Support environmental responsibility by participating in activities organized to protect biodiversity and sharing individual responsibilities to increase environmental knowledge and conduct necessary trainings.</p> <p>Promote minimal consumption of resources currently used, such as paper and printed materials.</p> <p>Implement necessary warnings and departmental trainings to save energy within the facility and carry out decisions taken for energy conservation.</p> <p>Assess environmental impact and energy efficiency of purchased equipment.</p> <p>Fulfill responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment.</p> <p>Carry out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Perform all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> Related degree or specialized teaching credentials preferred</p> <p><strong>Experience:</strong> At least 1 year of related work experience</p> <p><strong>Foreign language:</strong> Outstanding level of English</p> <p><strong>Courses and training:</strong> Prior attendance in courses and seminars in the field</p> <p><strong>Computer literacy:</strong> Excellent computer skills</p> <p><strong>Special qualifications:</strong> Multi-tasking, time management, detail orientation, planning and organizing</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>About Benya Group</h4> <p>AlfaBenya is the powerhouse collaboration between Alfanar, a leader in electrical products' manufacturing and construction in the Middle East and Asia, and Benya Group, the top-tier digital solutions and ICT infrastructure provider in Egypt, Africa, and the Middle East. Serving as the cornerstone of digital solutions and ICT infrastructure, Benya Group is redefining technological excellence across Egypt, Africa, and the Middle East, pioneering the frontier of digital solutions and ICT infrastructure.</p> <h4>Shaping the digital future of your business</h4> <p>At the core of our business, we are a driving force in Information and Communication Technology (ICT), driving operational excellence and innovation across the enterprise, government, telecommunications, and banking sectors in the Kingdom of Saudi Arabia.</p> <h4>Our purpose</h4> <p>We accelerate business success in the rapidly expanding market of Saudi Arabia. Our focus is on providing cutting-edge solutions in digital transformation, infrastructure, and renewable energy.</p> <h4>A gateway to agile, intelligent ICT</h4> <p>Outdated ICT frameworks are a relic of the past. With AlfaBenya, you transition to an agile, intelligent infrastructure that turns challenges into opportunities effortlessly.</p> <p>Our end-to-end solutions go beyond fulfilling immediate needs; they set new industry standards. We deploy globally renowned practices to deliver operational excellence and transformative business outcomes.</p> <h4>AlfaBenya's comprehensive solutions</h4> <p>AlfaBenya bridges the gap between ambition and realization, providing a comprehensive suite of ICT services that elevate your operational capabilities. From orchestrating Smart City initiatives to pioneering next-gen data centers, our portfolio is a blend of state-of-the-art solutions designed to solve complex problems, achieve efficiency, and enhance your operations digitally.</p> <h4>Our services</h4> <ul> <li>Building next-generation data centers</li> <li>Automated operations excellence</li> <li>Architecting robust networking foundations</li> <li>Robust security</li> <li>Robotics & soft robotics</li> <li>Internet of Things</li> <li>Artificial intelligence & deep learning</li> </ul> <h4>Job purpose</h4> <p>To prepare and support engineering designs, drawings, and material documentation for assigned projects while coordinating with production and related teams to ensure timely, accurate, and technically compliant project execution.</p> <h4>Key accountability areas</h4> <strong>Preparation and initial planning:</strong><br> <ul> <li>Prepare and maintain job files in accordance with department filing procedures.</li> <li>Review contractual documents and customer specifications received from the launch meeting.</li> <li>Support identification of technical requirements and project specifications.</li> <li>Coordinate with senior engineers and supervisors regarding project schedules and priorities.</li> <li>Assist in identifying requirements for additional drafting or technical support when needed.</li> </ul> <strong>Design and drawing processes:</strong><br> <ul> <li>Prepare and update engineering drawings using approved design software.</li> <li>Apply standardized engineering solutions and approved design practices.</li> <li>Ensure drawings comply with standard formats, symbols, and technical requirements.</li> <li>Submit assigned drawings within agreed timelines.</li> <li>Coordinate with CAD operators to support preparation of panel layouts, one-line diagrams, civil guides, and schematic drawings.</li> <li>Revise drawings based on technical comments and project updates.</li> </ul> <strong>Material management:</strong><br> <ul> <li>Prepare and review Bills of Materials (BOMs) for assigned projects.</li> <li>Support timely issuance of material requirements in coordination with planning and procurement teams.</li> <li>Verify material selections to ensure technical compliance and efficient material utilization.</li> <li>Assist in utilizing approved stock materials whenever applicable.</li> </ul> <strong>Production and quality support:</strong><br> <ul> <li>Release approved drawings to production teams as per project schedules.</li> <li>Provide technical clarification and support during manufacturing and assembly activities.</li> <li>Support resolution of technical issues identified during production and inspection activities.</li> <li>Update drawings and documentation to reflect approved as-built changes.</li> </ul> <strong>Safety and compliance:</strong><br> <ul> <li>Follow all applicable safety procedures, engineering standards, and company policies.</li> <li>Ensure assigned engineering activities comply with quality and technical requirements.</li> </ul> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft skills and technical skills related to the job.</p> <strong>Delivery:</strong><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report detailing the deviation and execution of planned tasks.</li> </ul> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Safety</li> <li>Design</li> <li>Design tools</li> <li>Engineering design</li> <li>Design specifications</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of assistant director of food & beverage:</h4> <p>We are seeking a dynamic leader to oversee our Food & Beverage Division. This role involves planning, organizing, directing, and controlling the work of both employees and managers to ensure smooth operations. The ideal candidate will uphold the highest standards of service, delivering exceptional experiences and personalized attention to every guest.</p> <h4>Our ideal assistant director of food & beverage:</h4> <p>We are looking for an experienced professional with 2–3 years in a similar role within a luxury hotel and fluency in Arabic and English. The position requires strong leadership skills to select, train, evaluate, motivate, and coach employees and managers across multiple Food & Beverage outlets, ensuring cultural and core standards are consistently met.</p> <p>Responsibilities include managing labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory control, while driving creative revenue solutions to maximize profitability. The ideal candidate will maintain a strong presence in operations, build lasting relationships with guests, and collaborate closely with the Director of Food & Beverage, Executive Chef, and Sous Chefs to design menus that deliver exceptional quality.</p> <p>Excellent communication and coordination skills are essential, along with the ability to work harmoniously and professionally with colleagues and supervisors while upholding company standards of conduct.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.</p> <p>We look forward to receiving your application!</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p><strong>-</strong></p><br><br><p><strong>Business Operations Administrator</strong><br><strong>Location</strong>: Egypt<br><strong>Contract Type</strong>: Fixed-Term Contract<br><strong>Pay Grade:</strong> 4<br><strong>Closing date:</strong> 29 Sept 2026 at 23:59 IST<br><strong>Requirements: You must have the legal right to work in Egypt at the time of application. &nbsp;We are unable to support with visa sponsorship and relocation.</strong></p><br><br><p><strong>Role purpose – The job:</strong></p><br><br><p>Each Business Operations Administrator may undertake one or more of the following areas of work according to his or her competency and experience, and to the business need</p><br><br><p><strong>Main accountabilities:</strong></p><br><br><p><strong>Suppliers and Services</strong></p><br><br><ul><li>Support country procurement of equipment and consumables with the support of procurement team (Marketplace). Prepare request for quotations and create procurement requests on system.</li><li>Monitor contractor’s performance including delivery, receipt, warranty, damages, and insurance. report vendors review, and evaluations to business operations manager.</li><li>Coordinating mobile services with the service provider, maintain phones inventory, and process/monitor the bills.</li></ul><p><strong>Compliance</strong></p><br><br><ul><li>Apply Health and Safety regulations in cooperation with the Security Manager.</li><li>Update contracts register, and manage offsite information storage as per information retention and disposal requirements.</li><li>Follow Financial Control Compliance Framework (FCCF) in all financial and procurement processes.</li><li>Apply Child Protection regulations in all related activities.</li><li>Support the environment framework by ensuring premises and activities uphold best environmental practice</li></ul><p><strong>Estates/facilities Management</strong></p><br><br><ul><li>Follow up on facilities services including hard (building maintenance, electricity, HVAC, etc), and soft services (cleaning, catering, transportation, etc) in 4 British Council branches in Egypt.</li><li>Contribute in supervising the contractors work on premises renovation projects including technical and financial aspects.</li><li>Maintain operational condition of office furniture and equipment, recommend replacements and disposals to the business operations manager.</li><li>Update office inventory of onsite assets &amp; work of Art, their procurement, maintenance and disposal in accordance with policies and procedures</li><li>Oversee security supervisors and perform regular checks on security systems.</li></ul><p><strong>UK appointed staff accommodation</strong></p><br><br><ul><li>Ensure the British Council accommodation policy is applied when looking for</li><li>accommodation for new staff arriving to Egypt</li><li>Review and update a record of reputable agents and review the agreements with these agents and ensure that they follow our requirements</li><li>Negotiate the rent fees, check contracts clauses, terms and conditions, and ensure that all ownership papers are checked by our lawyer before signing the lease with the landlord.</li><li>Arrange moving of staff’s stuff securely and in co-operation with HR team.</li><li>Organize utilities, facilities, inventory, and regular maintenance of all apartments in a timely manner.</li></ul><p><strong>General Administration</strong></p><br><br><ul><li>Follow up on the process of VISA/residence/passport requests/renewals for non-Egyptian staff with the Embassy and Egyptian authorities</li><li>Supervise operation of office cars including insurance, licensing, maintenance, schedules, and drivers.</li><li>Handle customs clearance where applicable.</li><li>Supervise mail and shipment services through courier service providers.</li><li>Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.</li><li>Handle cash paid to authorities for deposits, fines, fees, etc.</li><li>Handle and follow up requests and formalities with local governmental entities.</li></ul><p><strong>Managing self &amp; others</strong></p><br><br><ul><li>Manage recruitment, leaves, and development of a small team of business operations assistants.</li><li>Review the performance of the assistants on a quarterly basis</li><li>Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. &nbsp;Monitors task completion to agreed quality and time standards.</li></ul><p><strong>Requirements of the role:</strong></p><br><br><p><strong>Minimum/ essential</strong></p><br><br><ul><li>English at Proficiency Level B2</li><li>Fluent written and spoken Arabic</li><li>Work experience in a similar role</li><li>Hands-on experience in using Word, Excel, and PowerPoint.</li><li>At least three years’ experience in a similar role. Proven track record in general office administration.</li><li>Experience working in a multi-cultural organisation in an international context</li><li>Strong organisational skills with the ability to prioritise tasks and meet deadlines</li><li>Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services</li><li>Awareness of different governmental authorities and processes that are related to job scope of work</li><li>Strong administrative experience with the ability to interpret and follow organisational policy and practices.</li><li>Working in both public, not for profit and private sector organisations</li><li>Experience of working in a matrix management structure.</li></ul><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>