Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment.

Evaluate skill level of employees.

Select employee participants in collaboration with manager’s nominations.

Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions.

Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions.

Select and specify any materials, books or other collateral required in the instruction process.

Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Design and create interactive training in various formats.

Specify computer or electronic training tools required for instruction.

Maintain attendance records for each participating employee.

Maintain discipline and decorum in the classroom.

Facilitate a presentation event including management, course graduation certificates, etc.

Remove employee participants that do not adhere to class behaviour and study requirements.

Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).

Assist other employees to ensure proper coverage.

Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person’s name when possible.

Speak using clear, appropriate and professional language.

Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Talk with and listen to other employees to effectively exchange information.

Collaborate with management to formally recognize hourly employees' performance contributions.

Ensure that hourly employees are trained.

Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials).

Assign and ensure tasks are completed on time and that they meet appropriate quality standards.

Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

Collaborate with management to develop and carry out ideas and procedures, and set goals to continuously improve department performance.

Develop and maintain positive and productive working relationships with other employees and departments.

Support environmental responsibility by participating in activities organized to protect biodiversity and sharing individual responsibilities to increase environmental knowledge and conduct necessary trainings.

Promote minimal consumption of resources currently used, such as paper and printed materials.

Implement necessary warnings and departmental trainings to save energy within the facility and carry out decisions taken for energy conservation.

Assess environmental impact and energy efficiency of purchased equipment.

Fulfill responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment.

Carry out all responsibilities related to the quality management systems implemented at the facilities.

Perform all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: Related degree or specialized teaching credentials preferred

Experience: At least 1 year of related work experience

Foreign language: Outstanding level of English

Courses and training: Prior attendance in courses and seminars in the field

Computer literacy: Excellent computer skills

Special qualifications: Multi-tasking, time management, detail orientation, planning and organizing

Additional information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.