وظائف مراقب كاميرات - الجيزة مصر

<ul><li><p>Assist in managing daily security operations.</p></li><li><p>Supervise and monitor security staff and shifts.</p></li><li><p>Ensure compliance with company security policies and procedures.</p></li><li><p>Investigate security incidents and prepare reports.</p></li><li><p>Control site access and monitor CCTV systems.</p></li><li><p>Coordinate emergency response and safety procedures.</p></li><li><p>Conduct regular security inspections and risk assessments.</p></li><li><p>Liaise with internal departments and external security authorities when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree is preferred.</p></li><li><p><strong>Military background in the Egyptian Armed Forces is mandatory (Essential Requirement).</strong></p></li><li><p>3–5 years of experience as Assistant security Manager, preferably in a food manufacturing or industrial environment.</p></li><li><p>Strong leadership and communication skills.</p></li><li><p>Knowledge of CCTV, access control systems, and emergency procedures.</p></li><li><p>Proficiency in Microsoft Office.</p></li><li><p>Ability to work under pressure and manage security teams effectively.</p></li><li><p><strong>Maximum age: 45 years.</strong></p></li></ul><p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure Engineer is responsible for planning, designing, implementing, configuring, optimizing, and supporting enterprise infrastructure solutions across customer and internal environments. The role focuses on Private Cloud, Hybrid Cloud, Virtualization, Compute Infrastructure, Operating Systems, Storage, Backup &amp; Disaster Recovery, Data Center Infrastructure, and Infrastructure Automation technologies. The Infrastructure Engineer ensures that infrastructure platforms are secure, resilient, scalable, highly available, and aligned with customer business requirements and industry best practices. This role acts as a technical delivery resource and trusted advisor, supporting infrastructure assessments, modernization initiatives, migration projects, and operational optimization programs.</p><p>Key accountabilities</p><ul><li>Infrastructure Design &amp; Implementation: Design, implement, and support enterprise infrastructure solutions. Participate in infrastructure assessments, health checks, and architecture reviews. Develop infrastructure designs aligned with customer business and technical requirements. Support infrastructure modernization and transformation initiatives. Create infrastructure build documents, low-level designs, and implementation plans. Participate in solution validation, testing, and acceptance activities. Ensure solutions comply with security, performance, and availability requirements.</li><li>Private Cloud &amp; Virtualization: Deploy and manage private cloud environments. Implement and support virtualization platforms. Configure and manage virtual machines, clusters, and resource pools. Support workload optimization and capacity planning activities. Manage hypervisor environments and virtualization infrastructure. Support hyper-converged infrastructure (HCI) deployments.</li><li>Server &amp; Operating Systems Management: Deploy and manage physical and virtual server infrastructure. Install, configure, patch, and maintain operating systems. Monitor server health, performance, and resource utilization. Support operating system upgrades and lifecycle management. Implement server hardening and security best practices.</li><li>Storage Infrastructure: Configure and manage enterprise storage platforms. Support SAN, NAS, and Software Defined Storage solutions. Monitor storage performance and capacity utilization. Implement storage replication and high-availability solutions. Support storage migration and optimization projects.</li><li>Backup &amp; Disaster Recovery: Implement backup and recovery solutions. Manage backup policies, schedules, and retention strategies. Conduct backup verification and restore testing. Support disaster recovery planning and testing exercises. Ensure recovery objectives (RPO/RTO) are achieved.</li><li>Project Management: Participate in infrastructure implementation projects. Support project planning, estimation, and technical documentation. Coordinate implementation activities with customers and partners. Deliver assigned tasks according to scope, schedule, and quality requirements. Maintain implementation records and project documentation. Support service transition and operational handover activities.</li><li>Stakeholder Management: Collaborate with customers, architects, application teams, security teams, and vendors. Participate in customer workshops and technical discussions. Provide technical recommendations and infrastructure guidance. Support knowledge transfer and operational readiness activities. Maintain effective working relationships with stakeholders.</li><li>Risk Management: Identify infrastructure risks and technical challenges. Recommend mitigation strategies and contingency plans. Support business continuity and disaster recovery initiatives. Escalate critical issues and risks when required. Participate in vulnerability remediation and security improvement activities.</li><li>Compliance &amp; Auditing: Ensure infrastructure services comply with organizational standards and policies. Support ISO 27001, ISO 20000, and NIST-aligned initiatives. Maintain accurate infrastructure documentation and asset inventories. Ensure infrastructure configurations comply with security baselines and hardening standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Core competencies, knowledge and experience</p><ul><li>5- 8 years of experience in enterprise infrastructure projects.</li><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>Strong understanding of data center technologies and infrastructure architecture.</li><li>Experience with virtualization, private cloud, and hybrid cloud platforms.</li><li>Experience in server, storage, and backup technologies.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work independently and within multidisciplinary delivery teams.</li><li>Strong communication and customer-facing skills.</li><li>Excellent command of English.</li></ul><p>Must have technical / professional qualifications :</p><ul><li>Virtualization &amp; Private Cloud: VMware vSphere, VMware Cloud Foundation, Nutanix AHV, OpenStack, Microsoft Hyper-V</li><li>Hybrid &amp; Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud Platform</li><li>Operating Systems: Windows Server Administration, Linux Administration</li><li>Storage Technologies: SAN / NAS Solutions, Software Defined Storage, Storage Replication Technologies</li><li>Backup &amp; Disaster Recovery: Veeam Backup &amp; Replication, Commvault, Disaster Recovery Solutions</li><li>Automation &amp; Scripting: PowerShell, Python, Terraform, Ansible</li><li>Monitoring &amp; IT Operations: Infrastructure Monitoring Platforms, ITIL Processes, Change Management, Incident Management</li></ul><p>Preferred Certifications</p><ul><li>Infrastructure &amp; Cloud: VMware VCP, Nutanix NCP, Microsoft Azure Administrator, AWS Solutions Architect Associate, RHCSA / RHCE</li><li>Service Management: ITIL Foundation</li></ul><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p></p></section>

<p><strong>JOB PURPOSE</strong> To deploy, operate and maintain the appropriate data security solutions and tools and implement necessary controls to protect the bank's information systems against internal and external threats in alignment with the bank's approved security architecture framework.</p><p>1.Monitor, implement and operate appropriate levels of Data security controls and systems according to enterprise Data security solutions on day-to-day basis, in order to keep business secured proactively against identified threats.</p><p>2.Provide first-level support for all managed systems and platforms including: Content Filtering, Sandboxing and others, in order to maintain business operations according to approved service level agreement.</p><p>3.Secure the access to corporate data and crown-jewels information through the operations of Data Loss Prevention (DLP), Secure Domain Name Services (DNS), Data Base (DB) Security, Internet based traffic content filtering, at all levels of the data security architecture in order to safeguard and limit access to key information system assets at all layers.</p><p>4.Implement, Operate, and Maintain Date Security, Protection and Classification program technologies, in order to provide the required levels of assurance that CIB information Security Data security policies applied and enforced.</p><p>5.Provide data security technical expertise for Project Management in order to enable bank's Business Strategic Projects through maintaining a secure Software Development Life Cycle (SDLC) in the organization that complies with Business Strategic objectives, policies, procedures, rules and regulations.</p><p>6.Perform analysis of data security needs and contribute to design, integration, and installation of hardware and software, to ensure effective security architecture and controls over enterprise applications.</p><p>7.Ensure that data security current and new tools and technologies are deployed in line with architectural requirements, and the organization's data loss prevention strategy and policies, in order to ensure effective controls according to business/compliance/regulation requirements.</p><p>8.Employ data confidentiality, integrity and availability controls in order to mitigate the risk of disclosure or alteration of sensitive information.</p><p>9.Provide technical expertise and guide the administration of data security tools that control and monitor information security, in order to keep business up and running seamless.</p><p>10.Develop and maintain monthly Key Performance Indicators (KPIs), security reports and dashboards across various data security solutions, in order to provide business with the required visibility.</p><p>11.Work with information systems owners and administrators to understand their data security needs and assist with implementing practices and procedures in alignment with CIB security policies.</p><p>12.Support Security Operations Centre and Information Security in Identifying, developing, and implementing mechanisms to detect/prevent data security incidents/gaps in order to enhance compliance with and support of security standards and procedures in place.</p><p>13.Respond to discovered security incidents by informing appropriate custodians, determining root cause, and identifying and executing remedial actions (if necessary) required to re-establish respective information system security.</p><p>14.Define and enhance, appropriate levels of Data security controls and systems according to data security solutions on regular basis, in order to keep business secured proactively against known threats.</p><p>15.Act as the technical lead in the development of responses to Request for Information (RFIs) and Request for Proposals (RFPs).</p><p><strong>Policies, Processes and Procedures</strong></p><p>16.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</p><p><strong>Day-to-day Operations</strong></p><p>17.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work.</p><p><strong>Compliance</strong></p><p>18.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Experience</b><br>Bachelor's degree of Engineering, Computer Science or equivalent is must.<br>Engineer: Minimum of 3 5 years of experience in IT Security and related disciplines.<br>Should have an understanding of TCP/IP protocols, networking and firewall concepts.<br>Enterprise data security architecture and software are required.<br>Understanding of IT operations: help desk, end-point management and server management<br>Experience in configuring and implementing technical security solutions<br>Capability to effectively prioritize and execute tasks under pressure and time constrains.<br><b>Recommended Certifications</b><br>Microsoft Certified Systems Administrator: Security<br>GIAC Information Security Fundamentals &amp; CCNP Security<br><b>Skills</b><br>Good command of English and Arabic languages<br>Good Communication, Negotiation and Time Management skills<br>Good Analytical and Problem-solving skills

<ul><li><p>Support the Branch Manager in all daily operational activities.</p></li><li><p>Open and close the branch according to company procedures and report any operational issues.</p></li><li><p>Ensure all branch equipment, cameras, display screens, internet connection, and operating systems are functioning properly and coordinate maintenance when required.</p></li><li><p>Monitor employee attendance, punctuality, grooming, uniform compliance, and professional appearance.</p></li><li><p>Ensure branch cleanliness, hygiene standards, ambiance, and adherence to company policies.</p></li><li><p>Handle customer complaints related to appointments, follow-ups, and service delivery, escalating major issues to the Branch Manager.</p></li><li><p>Conduct weekly inventory checks for medical supplies, consumables, brochures, and marketing materials, and initiate replenishment requests before stock shortages occur.</p></li><li><p>Perform daily walkthroughs to monitor treatment sessions and ensure excellent customer satisfaction.</p></li><li><p>Supervise reception activities and verify the accuracy of daily operations.</p></li><li><p>Train newly hired employees on company policies, operational procedures, customer service standards, equipment usage, and product knowledge.</p></li><li><p>Review daily patient registrations, sales transactions, and system entries to ensure accuracy and submit reports to the Branch Manager.</p></li><li><p>Conduct regular quality inspections using approved quality assurance checklists.</p></li><li><p>Assume full responsibility for branch operations during the Branch Manager's absence.</p></li><li><p>Participate in branch promotional campaigns and support product sales initiatives.</p></li><li><p>Perform any additional duties assigned within the scope of the position.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Leadership and team management.</p></li><li><p>Strong interpersonal and communication skills.</p></li><li><p>Customer service excellence.</p></li><li><p>Problem-solving and decision-making skills.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Coaching and staff development.</p></li><li><p>Organizational and time management skills.</p></li><li><p>Conflict resolution.</p></li><li><p>High attention to detail.</p></li><li><p>Emotional intelligence and self-control.</p></li><li><p>Computer literacy and experience with operational systems.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients.This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.</p><p>Service Delivery &amp; Operations</p><ul><li>Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards</li><li>Ensure compliance with SLAs, KPIs, and agreed business objectives</li><li>Monitor service performance and implement corrective actions when required</li><li>Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction</li></ul><p>Project &amp; Program Management</p><ul><li>Lead the execution of large-scale security projects across complex environments</li><li>Manage risks, scope, timelines, and resource allocation throughout the project lifecycle</li><li>Ensure alignment with regulatory requirements, industry frameworks, and internal policies</li><li>Drive continuous improvement initiatives to enhance service delivery efficiency and quality</li></ul><p>Leadership &amp; Stakeholder Management</p><ul><li>Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals</li><li>Conduct performance evaluations, coaching, and team development activities</li><li>Foster a collaborative and results-driven team culture</li><li>Engage and influence internal and external stakeholders across business and technical functions</li></ul><p>Risk &amp; Performance Management</p><ul><li>Identify, assess, and mitigate risks impacting service delivery</li><li>Establish contingency plans to ensure service continuity</li><li>Track and report performance metrics to senior management and clients</li><li>Oversee issue resolution and escalate complex challenges to minimize service disruption</li></ul><p>Compliance &amp; Governance</p><ul><li>Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)</li><li>Support audit processes and ensure readiness for compliance assessments</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 10 years of experience in cybersecurity or IT security roles</li><li>At least 5 years in a security delivery or service delivery management position</li><li>Proven experience managing large-scale security programs and multi-disciplinary teams</li><li>Bachelor’s degree in Computer Science, IT, Engineering, or a related field</li><li>Strong understanding of security domains: Threat management and incident response; Identity and Access Management (IAM) &amp; Cloud security</li><li>Experience with security technologies: SIEM solutions, Firewalls and network security tools &amp; Endpoint protection platforms</li><li>Familiarity with ICT system integration methodologies</li><li>Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy</li><li>Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)</li><li>Professional Certifications: CISSP, CISM, PMP (Project Management Professional) &amp; ITIL Foundation</li><li>Experience in budget management, cost control, and resource planning</li><li>Knowledge of quality assurance processes and service governance</li><li>Strong leadership and team management capabilities</li><li>Excellent communication, interpersonal, and presentation skills</li><li>Ability to manage stakeholder expectations and influence decision-making</li><li>Strong analytical, problem-solving, and decision-making abilities</li><li>Fluency in Arabic and English</li></ul><p></p></section>

<ul><li><p>Develop and implement the organization's IT strategy in alignment with business objectives, while establishing policies and procedures that ensure operational efficiency and business continuity.</p></li><li><p>Manage, operate, and maintain the company's IT infrastructure, including networks, servers, operating systems, and storage systems, ensuring their availability, performance, and security.</p></li><li><p>Lead and manage the IT team by assigning tasks, monitoring performance, developing team capabilities, and fostering a culture of continuous learning and high performance.</p></li><li><p>Plan, oversee, and deliver IT projects, ensuring completion on time, within budget, and in accordance with the highest quality standards.</p></li><li><p>Develop and enforce information security policies, protect organizational data, and oversee backup, disaster recovery, and business continuity plans.</p></li><li><p>Supervise IT vendors and technology service providers, monitor service quality, and ensure compliance with contractual agreements and service level expectations.</p></li><li><p>Prepare and manage the IT department budget, monitor expenditures, and ensure the efficient utilization of resources.</p></li><li><p>Identify and assess IT-related risks, implement appropriate mitigation strategies, and ensure compliance with applicable policies, standards, and regulations.</p></li><li><p>Oversee the delivery of technical support services across all departments, ensuring timely issue resolution, high service quality, and uninterrupted business operations.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p></li><li><p>12 years of progressive experience in Information Technology, including at least <strong>5 years in a managerial or supervisory role</strong>.</p></li><li><p>Strong experience in IT project management, IT infrastructure, networking, servers, and system administration.</p></li><li><p>Advanced knowledge of Information Security, Network Security, and Cloud Computing.</p></li><li><p>Experience supervising IT vendors, managing IT budgets, and mitigating IT-related risks.</p></li><li><p>Excellent leadership, communication, organizational, and problem-solving skills.</p></li><li><p>Good command of the English language.</p></li><li><p><strong>Candidates must reside in Giza or nearby areas, preferably within a reasonable commuting distance to Abu Rawash, 6th of October City.</strong></p></li></ul><p></p>

<ul><li><p><strong>Position:</strong><br><strong>IT Associate</strong>&nbsp;</p></li><li><p><strong>Location:</strong><br><strong>Cairo- Egypt</strong>&nbsp;</p></li><li><p><strong>Position Purpose</strong><br>&nbsp;</p></li><li><p>The IT Support Associate&nbsp;is responsible for&nbsp;providing responsive Level 1 and Level 2 technical support to end users, ensuring reliable day-to-day operation of workplace technology across hardware, software, and Microsoft 365 services. The role acts as a primary point of contact for IT incidents and service requests, troubleshooting issues, restoring service quickly, and escalating appropriately to meet agreed service levels.&nbsp;</p></li><li><p>&nbsp;</p></li><li><p>In addition, the role supports core IT operations by administering user access and collaboration tools,&nbsp;assisting&nbsp;with network and telephony support,&nbsp;maintaining&nbsp;IT asset inventory and documentation, coordinating with vendors and service providers, and following security standards to protect systems and data. The role holder contributes to continuous improvement by&nbsp;identifying&nbsp;recurring issues, proposing process enhancements, and helping implement updates that improve stability, security, and user experience.&nbsp;</p></li><li><p>&nbsp;<br>&nbsp;</p></li><li><p><strong>Duties and Responsibilities</strong><br>&nbsp;</p></li><li><p>End-User Support &amp; Microsoft 365 Administration:&nbsp;</p><ul><li><p>Provide Level 1 and Level 2 technical support to users (onsite and remote).&nbsp;</p></li></ul><ul><li><p>Install, configure, and troubleshoot laptops, printers, and peripherals.&nbsp;</p></li></ul><ul><li><p>Support operating systems and common business applications.&nbsp;</p></li></ul><ul><li><p>Handle user account creation, password resets, and access permissions.&nbsp;</p></li></ul><ul><li><p>Manage and support Microsoft 365 (Office 365) environment.&nbsp;</p></li></ul><ul><li><p>Manage users, shared mailboxes, distribution groups.&nbsp;</p></li></ul><ul><li><p>Troubleshoot Outlook, Teams, OneDrive, and SharePoint issues.&nbsp;</p></li></ul><ul><li><p>Monitor license usage and ensure compliance.&nbsp;</p></li></ul></li></ul><ul><li><p>Network Support &amp; Telephony Systems:&nbsp;</p><ul><li><p>Monitor and&nbsp;maintain&nbsp;office LAN/WAN infrastructure.&nbsp;</p></li></ul><ul><li><p>Configure and troubleshoot switches, wireless access&nbsp;points&nbsp;and other network devices&nbsp;</p></li></ul><ul><li><p>Basic&nbsp;firewall&nbsp;configuration and monitoring.&nbsp;</p></li></ul><ul><li><p>Ensure proper network security practices are followed.&nbsp;</p></li></ul><ul><li><p>Coordinate with ISP &amp; Telecom vendors when&nbsp;required.&nbsp;</p></li></ul><ul><li><p>Support and&nbsp;maintain&nbsp;IP PBX systems.&nbsp;</p></li></ul><ul><li><p>Configure extensions, IVR, call routing, call monitoring&nbsp;</p></li></ul><ul><li><p>Troubleshoot VoIP and IP phone connectivity issues.&nbsp;</p></li></ul></li></ul><ul><li><p>IT Infrastructure &amp; Security:&nbsp;</p><ul><li><p>Monitor backups and ensure successful completion.&nbsp;</p></li></ul><ul><li><p>Assist&nbsp;in patch management and system updates.&nbsp;</p></li></ul><ul><li><p>Maintain IT asset inventory and documentation.&nbsp;</p></li></ul><ul><li><p>Follow IT policies and security standards.&nbsp;</p></li></ul><ul><li><p>Coordinate with hardware/software vendors for support and warranty.&nbsp;</p></li></ul><ul><li><p>Assist&nbsp;in procurement of IT equipment when&nbsp;required&nbsp;</p></li></ul></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p>Required&nbsp;</p><ul><li><p>Bachelor’s Degree level education in&nbsp;IT&nbsp;or Digital&nbsp;or,&nbsp;</p></li></ul><ul><li><p>3-5&nbsp;years professional experience in&nbsp;IT or Digital&nbsp;service capacity, ideally in a digital Service Desk dedicated to tailored digital platforms.&nbsp;</p></li></ul><ul><li><p>Proven experience in handling a high volume of requests,&nbsp;demonstrating&nbsp;capacity to manage and categorize traffic.&nbsp;</p></li></ul><ul><li><p>Native level command of both spoken and written English.&nbsp;</p></li></ul><ul><li><p>Strong competency in Microsoft Office and Microsoft 365 administration, with working knowledge of Azure / Entra ID administration tools.&nbsp;</p></li></ul><p></p><ul><li><p>Master’s Degree level education</p></li><li><p>Arabic&nbsp;fluency.&nbsp;</p></li></ul><ul><li><p>HubSpot experience.&nbsp;</p></li></ul><ul><li><p>Power BI&nbsp;experience.&nbsp;</p></li></ul><p>&nbsp;</p><p><strong>Job Circumstances</strong></p><p>The position is based in our&nbsp;Giza/Cairo office.&nbsp;</p><p>Flexibility in ability to travel as well as working hours is essential.&nbsp;</p><p></p>

<p><strong>Description - External</strong></p><p>Overall, Job Purpose:&nbsp; Infrastructure &amp; Communication Senior Specialist is responsible for designing, implementing, managing, and maintaining the organization's IT infrastructure and communication systems. This role ensures the reliability, security, and efficiency of network, server, storage, and communication solutions to support business operations effectively.</p><p><strong>Infrastructure Management</strong></p><ul><li><p>&nbsp;Design, deploy, and maintain enterprise IT infrastructure, including servers, storage, virtualization, and cloud environments.</p></li><li><p>&nbsp;Ensure high availability, scalability, and disaster recovery solutions for critical systems.</p></li><li><p>Monitor and optimize infrastructure performance, capacity, and security</p></li></ul><p><strong>Network &amp; Communication Systems</strong></p><ul><li><p>Manage and maintain enterprise network infrastructure, including LAN, WAN, firewalls, VPNs, and wireless networks.</p></li><li><p>Oversee communication and collaboration tools (VoIP, email systems, Microsoft Teams, Zoom, etc.).</p></li><li><p>Implement network security measures, including firewalls, intrusion detection, and endpoint protection</p></li></ul><p><strong>Cloud &amp; Virtualization</strong></p><ul><li><p>Support cloud-based solutions (Azure, AWS, Google Cloud) and hybrid infrastructure models.</p></li><li><p>Administer virtualization platforms (VMware, Hyper-V) and containerization solutions (Docker, Kubernetes).</p></li><li><p>Optimize cloud resources for cost efficiency and performance</p></li></ul><p><strong>Security &amp; Compliance</strong></p><p>·&nbsp;Implement and maintain security policies, identity management, and access controls.</p><p>·&nbsp;Ensure compliance with industry standards and regulations (ISO 27001, NIST, GDPR, etc.).</p><p>·&nbsp;Conduct regular risk assessments and security audits.</p><p><strong>Incident Management &amp; Support</strong></p><p>·Lead troubleshooting efforts for complex infrastructure and communication issues.</p><p>·Coordinate with IT support teams to resolve incidents and prevent future occurrences.</p><p>·&nbsp;Develop and maintain documentation, SOPs, and technical guides.</p><p><strong>Requirements</strong></p><p><strong>Qualifications - External</strong></p><ul><li><p>Special Certification or Training Required</p></li><li><p>Strong knowledge of networking protocols, firewalls, and security best practices</p></li><li><p>Hands-on experience with cloud platforms (Azure, AWS, GCP) and virtualization technologies.</p></li><li><p>Required Industry Experience: 5+ years of experience in IT infrastructure, network engineering, or a similar role</p></li><li><p>Technological Requirements</p></li><li><p>Proficiency in Microsoft 365, Active Directory, DNS, DHCP, and other core IT services</p></li><li><p>Certifications such as CCNP, MCSE, Azure/AWS Solutions Architect, or ITIL are a plus</p></li><li><p>Knowledge of automation and scripting (PowerShell, Python) is a plus</p></li><li><p>Networking: Proficiency in network infrastructure management, including Cisco, Juniper, and Palo Alto firewalls</p></li><li><p>Cloud Technologies: Hands-on experience with AWS, Azure, Google Cloud, and hybrid cloud solutions</p></li><li><p>Communication Systems: Knowledge of VoIP, Microsoft 365, Exchange, and unified communication platforms</p></li></ul><p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Corporate Sales Assistant Manager is responsible for driving revenue growth and maximizing customer value through the acquisition of new corporate customers and the expansion of existing accounts. The role ensures the effective promotion and sale of Vodafone s voice, fixed, and enterprise solutions, while building strong relationships with key stakeholders and decision-makers.The individual acts as a trusted business partner to customers, identifying business needs and translating them into tailored technology solutions. Working closely with internal teams and external stakeholders, the role is responsible for managing the end-to-end sales cycle, increasing account penetration, enhancing customer satisfaction, and contributing to the achievement of the organization's commercial objectives through proactive account management and strategic business development.</p><p>Develop, implement &amp; maintain security policies, standards and procedures in alignment with industry best practices &amp; compliance requirements for the customers. Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards. Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met. Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives. Project Management: Monitor and report on service performance, ensuring that corrective actions are taken when performance deviates from agreed standards. Proactively identify opportunities for continuous improvement in service delivery processes. Ensure that security solutions adhere to regulatory requirements, industry standards, and organizational policies. Identify and mitigate risks throughout the delivery lifecycle. Stakeholder Management: Lead and manage security delivery teams, ensuring alignment with organizational objectives and high performance. Foster a collaborative and high-performance culture within the security delivery team. Conduct regular performance reviews and coaching sessions for team members. Drive innovation by exploring and adopting cutting-edge security tools and methodologies. Risk Management: Oversee the establishment and implementation of contingency plans. Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management. Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients. Manage budgets and resources for security delivery projects, ensuring the efficient use of resources and adherence to financial constraints. Identify potential risks to security delivery and implement mitigation strategies to minimize disruption. Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients. Compliance &amp; Auditing: Ensure the security delivery aligns with the relevant regulations, compliance frameworks &amp; industry standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>10 Years Experience with at least 5 years as a security delivery manager. Bachelor s degree in computer science, Information Technology, Engineering, or a related field Strong communication, interpersonal and presentation skills Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives. Excellent command of Arabic and English Extensive experience managing large-scale security programs and projects across diverse environments. Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security. Experience with managing service delivery in a fast-paced, complex environment &amp; experience in managing large-scale multi-disciplinary service delivery teams Must have technical / professional qualifications: Strong understanding of ICT systems integration methodologies Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable. Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy). Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS). Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders. Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions. Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards. Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints. Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Technology and Tools Planning : Develop and execute technology and tools planning strategies that align with local, global, and regulatory standards. Network Security Architecture: Collaborate with architecture teams to ensure network security designs are compliant with security standards. Secure by Design (SBD): Oversee the Secure by Design initiatives from a cybersecurity perspective, ensuring all new designs comply with security standards New Products and Services: Evaluate and recommend new and emerging security products and technologies to enhance Vodafone public cloud security Portfolio Technology Management: Provide consultancy and manage customers (internal and external) requirements and provide them with recommendation, HLD, LLD and owns the implementation. Secure Public cloud: Ensure all Vodafone security controls are applied to our public cloud tiers (Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)). Enterprise Business Services: Support enterprise business services, both cloud and non-cloud, ensuring robust security measures are in place. Capacity Planning: Maintain and expand capacity planning for all cybersecurity tools, ensuring scalability and efficiency.</p><p>Who you are</p><p>IT Network Security: Plan , design, implement and evaluate security-focused tools and services including project leadership roles to Vodafone IT Network Security and Vodafone Enterprise/public cloud Customers Review client requirements to identify their needs and build security technical offer with our partners Ensure that all streams running on the right track and fulfilling their main objectives. Optimize Network Quality: Provide Study of new Security Systems / Tools or Features. Study of new Security Systems / Tools or Features Develop and implement software tools to monitor the Security systems and to provide useful statistics, Trend Analysis using Historical data to capture the Subscriber behaviour/Profile across different seasons and occasions. Technology development: Alignment with Vodafone Group plans. Liaise with overall Technology Strategy. Cross function,support and communication: Manages Maintain a close liaison with all departments within Vodafone. Supports Marketing, product &amp; services, Radio and core in network connectivity and new services. Ensure projects and activities delivery with vendors on time and within allocated budget.</p><p>Role Requirements</p><p>B.Sc. Communication/Computer Engineering or Computer science is a must Minimum of 3 years experience in Network and Security positions preferred at least 2 years experience in systems integration or Managed Security Services in a top tier professional services firm Competencies: Excellent teamwork skills Results oriented, high energy, self-motivated Ability to manage expectations of stakeholders (internal and external clients) Strong communication and presentation skills Comfortable working in a project based / client serving model. Comfortable working with different internal and external entities (technical teams, Presales, Commercial and customers) Technical skills: Experience in NGFW, intrusion detection/prevention, WAF, Email security Deep Knowledge about Cyber Security Controls and awareness of global cyber security standards and compliance programs is a MUST. And/or experience in EDR, SIEM solutions and Endpoint security. And/or experience in design/implement/seize IAM, PAM, SSO, MDM solutions Preferred experience in technologies SOAR, UBA Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications Basic knowledge with security compliance standards is a plus Good Knowledge with Cloud technologies and cloud security Good knowledge in payment solutions security Vendor Certification (Fortigate, Palo Alto, Forcepoint, F5, ) is a plus Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively. Certifications: PCNSE is a plus Firewall Management: Fortinet NSE (Network Security Expert) or equivalent is a must Cisco Networking Certifications is a must.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>B.Sc. Communication/Computer Engineering or Computer science is a must</li><li>Minimum of 3 years experience in Network and Security positions</li><li>preferred at least 2 years experience in systems integration or Managed Security Services in a top tier professional services firm</li><li>Competencies: Excellent teamwork skills Results oriented, high energy, self-motivated Ability to manage expectations of stakeholders (internal and external clients) Strong communication and presentation skills Comfortable working in a project based / client serving model. Comfortable working with different internal and external entities (technical teams, Presales, Commercial and customers)</li><li>Technical skills: Experience in NGFW, intrusion detection/prevention, WAF, Email security</li><li>Deep Knowledge about Cyber Security Controls and awareness of global cyber security standards and compliance programs is a MUST.</li><li>And/or experience in EDR, SIEM solutions and Endpoint security.</li><li>And/or experience in design/implement/seize IAM, PAM, SSO, MDM solutions</li><li>Preferred experience in technologies SOAR, UBA</li><li>Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications</li><li>Basic knowledge with security compliance standards is a plus</li><li>Good Knowledge with Cloud technologies and cloud security</li><li>Good knowledge in payment solutions security</li><li>Vendor Certification (Fortigate, Palo Alto, Forcepoint, F5, ) is a plus</li><li>Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively.</li><li>Certifications: PCNSE is a plus</li><li>Firewall Management: Fortinet NSE (Network Security Expert) or equivalent is a must</li><li>Cisco Networking Certifications is a must.</li></ul><p></p></section>

<p><strong>o General responsibilities:</strong></p><ul><li><p>Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.</p></li><li><p>Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.</p></li><li><p>Analyze and recommend both hardware and software requirements for existing and future implemented services.</p></li><li><p>Identifying opportunities that can improve the efficiency of the business and technical processes.</p></li><li><p>Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.</p></li><li><p>Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.</p></li><li><p>Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.</p></li><li><p>Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.</p></li><li><p>Ensure the availability, continuity and security of various systems and monitor different logs.</p></li><li><p>Develop and document operational procedures and users’ manuals when needed.</p></li><li><p>Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.</p></li><li><p>Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.</p></li><li><p>Communicate with different teams whenever required to complete work duties.</p></li><li><p>Support users in all offered services.</p></li></ul><p>&nbsp; <strong>o Systems responsibilities:</strong></p><ul><li><p>plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers’ Endpoint protection.</p></li><li><p>Identify and set the configuration items for different systems and verify their completeness &amp; correctness.</p></li><li><p>Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.</p></li><li><p>Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.</p></li><li><p>Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.</p></li><li><p>Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.</p></li><li><p>Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.</p></li><li><p>Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.</p></li></ul><p>&nbsp;<strong> o Network responsibilities:</strong></p><ul><li><p>plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.</p></li><li><p>Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.</p></li><li><p>Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.</p></li><li><p>Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.</p></li><li><p>Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.</p></li><li><p>Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.</p></li><li><p>Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>o Education and experience:</strong></p><ul><li><p>Bachelor’s degree in communication or computer science or a related field.</p></li><li><p>At least eight years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.</p></li><li><p>Microsoft technical certifications are required.</p></li><li><p>CCNA is required.</p></li><li><p>Master’s degree in a related field is a plus.</p></li><li><p>CCNP and CCDP are a plus.</p></li><li><p>ITIL knowledge is a plus.</p></li><li><p>Project management knowledge is a plus.</p></li></ul><p><strong>&nbsp; o Technical skills:</strong></p><ul><li><p>Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers’ software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).</p></li><li><p>Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.</p></li><li><p>Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)</p></li><li><p>Expert in setting up and administrating different operating systems of servers (Windows\Linux).</p></li><li><p>Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.</p></li><li><p>Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.</p></li><li><p>Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.</p></li><li><p>Expert in administrating mailing and other services offered by MS Office365.</p></li><li><p>Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)</p></li><li><p>Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.</p></li><li><p>Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).</p></li><li><p>Expert in Cisco, Huawei and Fortinet network equipment and technologies.</p></li><li><p>Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).</p></li><li><p>Expert in access control models and network security.</p></li></ul><p><strong>&nbsp; o Soft skills:</strong></p><ul><li><p>Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.</p></li><li><p>High searching and self-learning capabilities.</p></li><li><p>Aggressive problem diagnosis and creative problem-solving skills.</p></li><li><p>Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.</p></li><li><p>Good command of English.</p></li><li><p>Determines when issues should be escalated to a higher level.</p></li><li><p>Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.</p></li><li><p>Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.</p></li></ul><p></p>

<h2>Job Summary:</h2><p>We are seeking a highly motivated and results-driven <strong>Sales Engineer&nbsp;</strong>(<strong>Sales Account Manager)</strong>&nbsp;to join our growing team. The ideal candidate should have proven experience in <strong>marketing and selling advanced IT solutions</strong>, particularly in <strong>Data Center systems, Data Security, Networking infrastructure, Network Security, and System Integration</strong>. This role is responsible for developing new business opportunities, managing client relationships, and achieving sales targets within the assigned territory or market segment.</p><h2>Key Responsibilities:</h2><ul><li><p>Develop and execute strategic sales plans to achieve revenue and growth targets.</p></li><li><p>Identify and pursue new business opportunities in enterprise and government sectors.</p></li><li><p>Generate leads through networking, cold calling, partner channels, and market analysis.</p></li><li><p><strong>Analyze customer requirements and propose suitable IT solutions including:</strong></p><ul><li><p>Data Center Infrastructure</p></li><li><p>Data security Solution.</p></li><li><p>Cybersecurity Solutions.</p></li><li><p>Networking &amp; Infrastructure Systems</p></li><li><p>System Integration &amp; Managed Services</p></li><li><p>Card personalization and mailing system.</p></li></ul></li><li><p>Collaborate with technical teams to prepare proposals and solution designs.</p></li><li><p>Deliver presentations, demonstrations, and solution workshops to clients.</p></li><li><p>Build and maintain strong relationships with key accounts to ensure customer satisfaction and retention.</p></li><li><p>Act as the main point of contact for assigned clients.</p></li><li><p>Negotiate contracts and close deals to meet sales targets.</p></li><li><p>Track sales activities, pipeline, and forecasts using CRM systems.</p></li><li><p>Monitor market trends, competitors, and provide regular performance reports.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Design, Plan, Deploy and Manage network infrastructure, including switches, routers, and wireless systems, to ensure seamless connectivity.</p><p>Develop, implement &amp; maintain Network policies, standards and procedures in alignment with industry best practices &amp; compliance requirements for the customers.</p><p>Design and implement LAN, WAN, SD-WAN, and data center networks</p><p>Configure and support routing, switching, wireless, and VPN solutions</p><p>Define standards and requirements to manage and Monitor network performance and resolve incidents</p><p>Support network security integration with firewalls and other security solutions</p><p>Maintain network documentation and diagrams</p><p>Ensure compliance with network security and operational standards</p><p>Configure and install network hardware and software.</p><p>Troubleshoot connectivity issues and monitor network performance.</p><p>Perform regular maintenance and firmware updates on network devices.</p><p>Project Management: Ability to manage other partners and provide advice and recommendations to ensure projects are delivered with required quality.</p><p>Proactively identify opportunities for continuous improvement in service delivery processes.</p><p>Ensure that Networking solutions adhere to regulatory requirements, industry standards, and organizational policies.</p><p>Identify and mitigate risks throughout the delivery lifecycle.</p><p>Stakeholder Management: Collaborate with internal teams and customer teams to ensure relations and teamwork is achieved.</p><p>Drive innovation by exploring and adopting cutting-edge networking tools and methodologies.</p><p>Risk Management: Oversee the establishment and implementation of contingency plans.</p><p>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</p><p>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</p><p>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</p><p>Identify potential risks to projects delivery and implement mitigation strategies to minimize disruption.</p><p>Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.</p><p>Compliance &amp; Auditing: Ensure the Networks delivery aligns with the relevant regulations, compliance frameworks &amp; industry standards.</p><p>Oversee internal &amp; external security audits to assess compliance &amp; identify areas for improvement.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4 to 8 Years Experience in Network solutions and devices implementations.</li><li>Bachelor's degree in computer science, Information Technology, Engineering, or a related field.</li><li>Strong communication, interpersonal and presentation skills</li><li>Proven teamwork skills, with the ability to work and influence others.</li><li>Excellent command of Arabic and English</li><li>Experience in large-scale Networking projects across diverse environments.</li><li>Demonstrated expertise in areas such as Strong understanding of TCP/IP, routing, and switching</li><li>Ability to troubleshoot complex network issues</li><li>Must have technical / professional qualifications: CCNA / CCNP or equivalent certifications</li><li>Understanding of network security fundamentals</li><li>Experience with Cisco, Fortinet, Juniper, F5, Trend Micro, Huawei, or similar platforms</li><li>Strong understanding of ICT systems integration methodologies</li><li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly a nice to have.</li><li>Strong knowledge of Network and Security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li><li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.</li><li>Familiarity with Networks technologies and tools.</li><li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li><li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li></ul><p></p></section>

<ul><li><p>Provide timely first-line technical support to end users for hardware, software, network, and system-related issues.</p></li><li><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Manage user accounts, access rights, and permissions in compliance with company policies and security standards.</p></li><li><p>Support Microsoft 365 services, including email administration and collaboration tools.</p></li><li><p>Monitor, diagnose, and resolve network connectivity and performance issues, escalating complex cases when necessary.</p></li><li><p>Perform routine system maintenance, updates, and software installations to ensure optimal performance and security.</p></li><li><p>Maintain accurate records of IT assets, including inventory tracking, allocation, and lifecycle management.</p></li><li><p>Document technical incidents, troubleshooting procedures, and resolutions to support knowledge management and continuous improvement.</p></li><li><p>Respond to and resolve helpdesk tickets within established service level agreements (SLAs).</p></li><li><p>Collaborate with internal teams and external vendors to implement IT projects and support business operations.</p></li><li><p>Ensure compliance with IT policies, procedures, and information security requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>1-2 years of experience in IT support, technical support, or a similar role is preferred.</p></li><li><p>Good knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).</p></li><li><p>Familiarity with Microsoft 365 applications, Active Directory, and user account administration.</p></li><li><p>Basic understanding of network infrastructure, cybersecurity practices, and endpoint management.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Very good command in English.</p></li><li><p>Ability to work effectively both independently and within a team environment.</p></li></ul><p></p>