Job Description

Roles & Responsibilities

The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients.This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.

Service Delivery & Operations

• Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards
• Ensure compliance with SLAs, KPIs, and agreed business objectives
• Monitor service performance and implement corrective actions when required
• Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction

Project & Program Management

• Lead the execution of large-scale security projects across complex environments
• Manage risks, scope, timelines, and resource allocation throughout the project lifecycle
• Ensure alignment with regulatory requirements, industry frameworks, and internal policies
• Drive continuous improvement initiatives to enhance service delivery efficiency and quality

Leadership & Stakeholder Management

• Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals
• Conduct performance evaluations, coaching, and team development activities
• Foster a collaborative and results-driven team culture
• Engage and influence internal and external stakeholders across business and technical functions

Risk & Performance Management

• Identify, assess, and mitigate risks impacting service delivery
• Establish contingency plans to ensure service continuity
• Track and report performance metrics to senior management and clients
• Oversee issue resolution and escalate complex challenges to minimize service disruption

Compliance & Governance

• Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)
• Support audit processes and ensure readiness for compliance assessments

Desired Candidate Profile

• Minimum 10 years of experience in cybersecurity or IT security roles
• At least 5 years in a security delivery or service delivery management position
• Proven experience managing large-scale security programs and multi-disciplinary teams
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field
• Strong understanding of security domains: Threat management and incident response; Identity and Access Management (IAM) & Cloud security
• Experience with security technologies: SIEM solutions, Firewalls and network security tools & Endpoint protection platforms
• Familiarity with ICT system integration methodologies
• Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy
• Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)
• Professional Certifications: CISSP, CISM, PMP (Project Management Professional) & ITIL Foundation
• Experience in budget management, cost control, and resource planning
• Knowledge of quality assurance processes and service governance
• Strong leadership and team management capabilities
• Excellent communication, interpersonal, and presentation skills
• Ability to manage stakeholder expectations and influence decision-making
• Strong analytical, problem-solving, and decision-making abilities
• Fluency in Arabic and English