وظائف مدير مشتريات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re looking for a <b>Senior Software Engineering Manager - Agentic Foundation</b> to join Procore’s Product &amp; Technology Team. The Agentic Foundation team treats AI adoption as an internal product, building and operating the tooling, frameworks, and services that make AI-native workflows the default across Procore's software development lifecycle. This position requires developer productivity experience to achieve high velocity without compromising on quality in this critical functional domain.</p><br><br><br><p>Procore software solutions aim to improve the lives of everyone in construction and the people within Product &amp; Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses engineering, product, product design and data, security and business systems.</p><br><br><br><p>This position reports to a Senior Software Engineering Manager, and will be based in our <b>Cairo, Egypt</b> office. We’re looking for someone to join us immediately.</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul> <li><p>Lead, hire, manage, and develop high-performing teams focused on integrating agentic AI capabilities across the software development lifecycle.</p><br><br></li> <li><p>Analyze engineering processes and identify areas for improvement.</p><br><br></li> <li><p>Track key metrics related to AI SDLC and report on progress and impact.</p><br><br></li> <li><p>Drive the design, development, and adoption of foundational frameworks and tooling that enabled agentic workflows across Procore’s SDLC.</p><br><br></li> <li><p>Conduct performance reviews and career development planning for team members.</p><br><br></li> <li><p>Foster collaboration between the Agentic Foundation team and other engineering teams.</p><br><br></li> <li><p>Manage delivery of features using agile and scrum methodologies including all ceremonies.</p><br><br></li> </ul><br><p><b>What we're looking for:&nbsp;</b></p><br><br><ul> <li><p>5+ years of experience in software engineering, including experience managing software engineering teams.</p><br><br></li> <li><p>Proven track record of identifying and implementing solutions to improve engineering efficiency.</p><br><br></li> <li><p>Proficiency in SDLC process using agile methodologies including all ceremonies.</p><br><br></li> <li><p>Excellent analytical and problem-solving skills.</p><br><br></li> <li><p>Ability to coach, provide mentorship and guidance that aids team growth and development.</p><br><br></li> <li><p>Strong communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders.</p><br><br></li> <li><p>Familiarity with agentic AI concepts, LLM-powered developer tools, or AI-assisted SDLC practices.</p><br><br></li> <li><p>Background in platform engineering, DevOps, or developer experience (DevEx) disciplines.</p><br><br></li> </ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.</span></p><br><p><b>Position Title: Assistant Credit Manager<br>Location: 6th October City, Cairo</b><br>&nbsp;</p><br><b>Position Overview</b><br>H.B. Fuller seeks an <b>IMEA Assistant Credit Manager</b> to support customer credit risk management, collections, and accounts receivable performance across Egypt and the Middle East, while providing guidance to India, Africa, and Türkiye. This role partners with Sales, Customer Service, and Finance teams to minimize credit risk, optimize cash flow, and support business growth. The position also oversees collection activities, customer risk assessments, and credit reporting processes across the region.<br>This position will be reporting to EIMEA Credit Manager based in Portugal. This will be Hybrid position 3 days office and 2 days' work from home.<br>&nbsp;<br><p><b>Primary Responsibilities</b></p><br><ul><li><p>Assess customer credit risk and assign credit limits within authority levels</p><br></li><li><p>Partner with sales teams and customers to mitigate credit risk exposure</p><br></li><li><p>Lead customer account reviews and resolve complex credit issues</p><br></li><li><p>Supervise collection activities and order hold resolution processes</p><br></li><li><p>Monitor aging accounts and ensure compliance with service level agreements</p><br></li><li><p>Escalate delinquency, insolvency, and high-risk account situations</p><br></li><li><p>Support monthly Credit and Accounts Receivable reporting activities</p><br></li><li><p>Coach and develop Credit Specialists, Analysts, and Supervisors<br>&nbsp;</p><br></li></ul><p><b>Minimum Requirements</b></p><br><ul><li><p>Bachelor's degree in business, Finance, Accounting, or related field</p><br></li><li><p>5–7 years of experience in credit, collections, finance, or commercial risk management</p><br></li><li><p>Proficiency in accounts receivable systems and Microsoft Office applications</p><br></li><li><p>Strong negotiation, analytical, and communication skills in English and Arabic</p><br></li><li><p>Authorization to work in the applicable location and ability to travel regionally (2–4 trips annually)<br>&nbsp;</p><br></li></ul><p><b>Preferred Requirements</b></p><br><ul><li><p>MBA or advanced degree in Finance or Business</p><br></li><li><p>Experience with SAP ERP systems</p><br></li><li><p>Professional credit certification (CICP, ICCE, or CGCE)</p><br></li><li><p>Experience leading credit, collection, or accounts receivable teams across multiple markets<br>&nbsp;</p><br></li></ul><br><p><span><i>H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.</i></span></p><br><p><span><i>H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.</i></span></p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Catering Sales Manager:</h4> <p>We are currently seeking the creative talent of a full-time Catering Sales Manager who is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team. This person will be responsible to secure and service catering business from social and corporate markets, through promotion and prospecting, while maintaining standards and revenue.</p> <h4>Our ideal Catering Sales Manager:</h4> <p>Talents must have at least three years of field experience and a bachelor's degree. Proficiency in English, strong selling and interpersonal skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Assistant Call Center Manager - BPO/Interpretation <p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br> <p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br> <p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br> Key Responsibilities 1. Operations Management <ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul> 2. Team Leadership and People Management <ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul> 3. Performance and KPI Management <ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul> 4. Client and Stakeholder Management <ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul> 5. Quality and Compliance <ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul> 6. Reporting and Continuous Improvement <ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul> Required Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul> Preferred Qualifications <ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul> Required Skills and Competencies Leadership and People Management <ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul> Operational and Analytical Skills <ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul> Communication and Stakeholder Management <ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul> Client and Customer Orientation <ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul> Personal Attributes <ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul> Work Conditions <ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul> Why Join Us? <p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br> <p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.</p><br><p><b><span><span>Associate Manager, Manufacturing Operations</span></span></b><br><span><span>Location:</span>&nbsp;<span>Egypt</span></span></p><br><br><p><span><span>Function:</span>&nbsp;<span>Manufacturing Operations</span></span></p><br><p><b><span><span>Overview</span></span></b></p><br><br><p><span><span>We are looking for an experienced and driven</span><span>Manufacturing Operations leader</span><span>to oversee production activities, ensure operational excellence, and deliver high-quality products safely and efficiently. This role plays a critical part in</span><span>optimizing</span><span>production performance, driving continuous improvement, and developing high-performing teams.</span></span></p><br><br><p><b><span><span>About the Role</span></span></b></p><br><br><p><span><span>As an Associate Manager, Manufacturing Operations, you will lead daily production processes, ensuring alignment with production plans, quality standards, and safety requirements. You will collaborate cross-functionally with Planning, Quality, Maintenance, and Warehouse teams to deliver efficient and uninterrupted operations while driving continuous improvement initiatives such as LEAN and TPM.</span></span></p><br><br><p><b><span><span>About the Team / Department</span></span></b></p><br><br><p><span><span>You will join a dynamic Manufacturing Operations team focused on delivering operational excellence in a fast-paced FMCG environment. The team collaborates closely with Supply Chain, Quality, Engineering, and Logistics to meet business goals and serve customers effectively.</span></span></p><br><br><p><b><span><span>Responsibilities</span></span></b></p><br><br><ul><li><span><span>Execute production plans in coordination with Factory Planning to meet volume, timing, and quality targets</span></span></li></ul><br><ul><li><span><span>Lead and supervise production teams, ensuring clear accountability, performance, and adherence to standards</span></span></li></ul><br><ul><li><span><span>Monitor and improve production line performance using KPIs and performance management tools</span></span></li></ul><br><ul><li><span><span>Ensure product quality by</span><span>maintaining</span><span>process control, minimizing waste, and reducing scrap levels</span></span></li></ul><br><ul><li><span><span>Drive continuous improvement initiatives using TPM and Lean methodologies</span></span></li></ul><br><ul><li><span><span>Maintain compliance with Safety, Health &amp; Environment (SHE) standards and promote a safety-first culture</span></span></li></ul><br><ul><li><span><span>Collaborate with Maintenance to ensure equipment reliability and</span><span>optimal</span><span>performance</span></span></li></ul><br><ul><li><span><span>Oversee SAP production order execution, variance analysis, and inventory accuracy</span></span></li></ul><br><ul><li><span><span>Lead warehouse coordination and finished goods flow to ensure smooth</span><span>logistics</span><span>operations</span></span></li></ul><br><ul><li><span><span>Develop and coach team members, enabling skill-building and career progression</span></span></li></ul><br><p><b><span><span>Experience</span><span>You’ll</span><span>Bring</span></span></b></p><br><br><ul><li><span><span>Bachelor’s degree in Engineering</span><span>or a related field</span></span></li></ul><br><ul><li><span><span>Minimum 8 years of experience in Manufacturing Operations within FMCG or similar industries</span></span></li></ul><br><ul><li><span><span>Experience managing production teams and driving operational performance</span></span></li></ul><br><p><b><span><span>Behaviors</span><span>You’ll</span><span>Need</span></span></b></p><br><br><ul><li><span><span>Strong leadership and team development capability</span></span></li></ul><br><ul><li><span><span>Results-oriented with a focus on efficiency and cost optimization</span></span></li></ul><br><ul><li><span><span>Analytical mindset with the ability to interpret KPIs and drive action</span></span></li></ul><br><ul><li><span><span>Collaborative and effective communicator across functions</span></span></li></ul><p><b><u>This role isn't eligible for international relocation</u></b></p><br><p><b><u>You must be legally eligible to work in the country</u></b></p><br><br><p><b>Inclusion &amp; Diversity&nbsp;</b></p><br><p>We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. &nbsp;</p><br><p>We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. &nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve. This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning. Help us shape the future of communications by:</p><p>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</p><p>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</p><p>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</p><p>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</p><p>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</p><p>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</p><p>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</p><p>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</p><p>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team s ongoing growth and success.</p><p>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</p><p>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</p><p>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</p><p>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</p><p>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</p><p>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor or master degree in Computer Science, Engineering, or a related field.</li><li>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</li><li>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</li><li>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</li><li>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</li><li>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</li><li>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</li><li>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</li><li>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</li><li>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred</li><li>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred</li><li>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred.</li><li>Arabic NLP experience or familiarity with the MENA market is preferred.</li><li>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</li></ul><p>Craft &amp; Toolkit:</p><ul><li>Machine Learning &amp; Deep Learning</li><li>Generative AI &amp; LLMs</li><li>Recommendation Systems &amp; Personalization</li><li>Customer Segmentation, Propensity &amp; Churn Modeling</li><li>Python</li><li>TensorFlow / PyTorch</li><li>Hugging Face &amp; RAG</li><li>AWS / GCP / OCI</li><li>MLOps &amp; CI/CD</li><li>A/B Testing &amp; Model Evaluation</li><li>Software Architecture &amp; System Design</li><li>AI Engineering Leadership &amp; Team Management</li></ul><p>Character Traits:</p><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dedicated and strategic Localization Talent Manager to join our growing global team. In this role you will drive talent acquisition, development and retention initiatives tailored to the unique needs of localization, ensuring we attract and nurture exceptional linguists, project managers and technical specialists.</p><p><b>About the Opportunity</b></p><p>As Localization Talent Manager, you will lead end-to-end talent activities for the Translation &amp; Localization function. You will partner with hiring managers and stakeholders to define role requirements, source and assess candidates with strong technical experience, and ensure an outstanding candidate and hiring manager experience. Your focus on teamwork, customer service and time management will help us scale operations while maintaining high quality and on-time delivery.</p><p>Key Responsibilities:</p><p>Talent Management &amp; Acquisition</p><ul><li>Lead full recruitment lifecycle for localisation roles including linguists, localisation engineers, QA specialists and project managers.</li><li>Design and execute sourcing strategies across multiple channels (proprietary databases, marketplaces, agencies and communities) to build diverse talent pipelines.</li><li>Develop and maintain role-specific assessment frameworks to evaluate technical experience, language skills and fit for localisation workflows.</li><li>Collaborate with Hiring Managers to define job profiles, priorities and timeframes while ensuring SLAs and hiring targets are met.</li><li>Provide coaching and guidance to interviewers on competency-based assessment, inclusive hiring and candidate feedback.</li><li>Manage offer process, negotiations and onboarding activities to ensure a seamless candidate experience and high acceptance rates.</li><li>Track and report recruitment metrics and time-to-fill, and recommend process improvements to increase efficiency and quality of hire.</li></ul><p>Skills:</p><p>Essential Qualities for Success</p><ul><li>Technical Experience: Practical understanding of translation technologies (CAT tools, TMS, MT, terminology management) and ability to evaluate technical competencies of candidates. Experience working with technical job descriptions and assessing localisation engineering skills.</li><li>Teamwork: Build strong partnerships with hiring managers, project teams and external suppliers to align hiring priorities with operational needs. Provide training, mentoring and support to internal stakeholders to improve recruitment outcomes.</li><li>English Proficiency: Excellent command of English, both written and spoken, to communicate clearly with international teams, candidates and clients.</li><li>Time Management: Ability to manage multiple requisitions and hiring projects simultaneously while meeting deadlines and maintaining high attention to detail. Prioritise tasks effectively and escalate risks to ensure SLAs are achieved.</li><li>Customer Focus: Deliver a positive and responsive experience to both internal clients (hiring managers) and external customers (candidates, agencies, vendors). Gather and act on feedback to continuously improve the hiring and onboarding experience.</li><li>Communication: Strong interpersonal and presentation skills for stakeholder alignment, candidate engagement and reporting to senior leadership. Provide clear, timely and constructive feedback to candidates and hiring teams.</li></ul><p>What We're Looking For</p><ul><li>Bachelor's degree in Human Resources, Linguistics, Translation Studies, Business Administration or a related field.</li><li>5+ years' experience in recruitment or talent management, preferably within the Translation &amp; Localization or Language Services industry.</li><li>Demonstrable technical familiarity with localisation tools and workflows; experience assessing technical roles is highly desirable.</li><li>Proven ability to work across geographically distributed teams and with external vendors and freelance communities.</li><li>Proficient with Applicant Tracking Systems (ATS) and recruitment analytics; strong MS Office skills.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Linguistics, Translation Studies, Business Administration or a related field.</li><li>5+ years' experience in recruitment or talent management, preferably within the Translation &amp; Localization or Language Services industry.</li><li>Demonstrable technical familiarity with localisation tools and workflows; experience assessing technical roles is highly desirable.</li><li>Proven ability to work across geographically distributed teams and with external vendors and freelance communities.</li><li>Proficient with Applicant Tracking Systems (ATS) and recruitment analytics; strong MS Office skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead and govern TAGADDOD s regional quality control laboratories and testing systems to ensure reliable, accurate, compliant, and operationally supportive laboratory performance across all operating entities. The role exists to strengthen product quality assurance, laboratory governance, testing reliability, and data integrity through disciplined laboratory management and full compliance with ISO 17025 requirements. This role ensures laboratory operations evolve from isolated testing activities into an integrated quality-control and operational reliability enabler aligned with TAGADDOD s transformation strategy and Prime operating maturity journey.</p><p>Responsibilities</p><p>1- Laboratory Governance &amp; Quality Control Management</p><ul><li>Lead regional laboratory and quality control governance across all entities and operating sites.</li><li>Govern laboratory operations, testing activities, and quality control systems to ensure disciplined execution and testing reliability.</li><li>Ensure laboratory governance supports operational stability, customer confidence, and product quality assurance.</li></ul><p>2- ISO 17025 Governance &amp;Compliance</p><ul><li>Lead implementation, deployment, and governance of ISO 17025 requirements across all laboratories.</li><li>Ensure full compliance with ISO 17025 requirements including method validation, traceability, calibration, uncertainty management, and laboratory competence.</li><li>Govern laboratory documentation, records, and controlled testing procedures in alignment with ISO 17025 standards.</li></ul><p>3- Laboratory Operations &amp;Testing Reliability</p><ul><li>Ensure reliable, accurate, and timely laboratory testing and reporting across all entities.</li><li>Govern sample handling, testing discipline, result integrity, and laboratory workflow effectiveness.</li><li>Ensure laboratory operations support production continuity and operational decision- making.</li><li>Govern laboratory testing prioritization and service responsiveness to support operational continuity and business needs.</li></ul><p>4- Laboratory Competence &amp; Technical Qualification</p><ul><li>Govern laboratory competency frameworks and technical qualification requirements.</li><li>Ensure laboratory personnel competence, authorization discipline, and sustained technical capability.</li></ul><p>Calibration, Validation &amp;Data Integrity</p><ul><li>Govern laboratory equipment calibration, testing traceability, and measurement reliability.</li><li>Ensure laboratory data integrity, testing accuracy, and controlled reporting systems.</li><li>Lead method validation and measurement uncertainty governance activities.</li></ul><p>5- Quality Assurance &amp; Operational Support</p><ul><li>Ensure laboratory and QC activities support approved product quality specifications and customer requirements.</li><li>Coordinate with Operations, Planning &amp; Warehouse, Procurement, and QHSE functions to ensure aligned quality execution and operational support.</li><li>Support RCA and CAPA investigations related to product quality, process instability, and recurring quality deviations.</li></ul><p>6- Audit &amp; Compliance Support</p><ul><li>Support IMS audit rhythm and laboratory audit readiness across all entities.</li><li>Ensure laboratory compliance with legal, regulatory, customer, certification, and ISO requirements.</li><li>Monitor laboratory process compliance through structured audit and verification activities.</li></ul><p>7- Transformation &amp; Continuous Improvement Enablement</p><ul><li>Partner with QHSE and Transformation &amp; Continuous Improvement functions to support laboratory governance maturity and quality improvement initiatives.</li><li>Ensure disciplined adoption of approved laboratory transformation initiatives and quality governance programs.</li><li>Support laboratory digitalization, testing visibility, and reporting systems to strengthen operational decision quality.</li><li>Support laboratory digitalization and laboratory information management systems (LIMS) to strengthen testing visibility and data reliability.</li></ul><p>8- Leadership &amp; Capability Development</p><ul><li>Lead and develop regional laboratory teams and country QC leadership.</li><li>Promote a culture of testing discipline, accountability, data integrity, and operational partnership.</li><li>Build laboratory capability, technical competence, and succession readiness across entities.</li><li>Govern laboratory operating rhythm and laboratory review cadence across all entities.</li><li>Govern laboratory equipment suitability, readiness, and lifecycle support requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Quality Management, Engineering, Science, or a related field.</li><li>Minimum 10 years of experience in Quality Control with at least 7 years in a managerial role overseeing multiple sites or regions.</li><li>Proven experience in chemicals, oils or detergents industries.</li><li>Strong knowledge of quality management systems and standards (ISO 17025, ISO 9001, or Integrated Management Systems).</li><li>Proven experience in leading quality teams and managing audits.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to analyze complex data and drive decision-making.</li><li>Proficiency in quality tools and software.</li><li>Willingness to travel across the region as needed.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview We Are PepsiCo PepsiCo is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region. Guiding Vision and Regional Impact PepsiCo’s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers. Empowering Our People and Communities Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all. Diversity and Inclusion Commitment PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa. Responsibilities Financial Reporting &amp; Close Governance: Lead assigned month-end, quarter-end, and year-end reporting activities, ensuring timely, accurate, and compliant financial submissions. Balance Sheet &amp; Control Ownership: Monitor assigned balance sheet areas, review reconciliations, identify risks, and ensure timely resolution of open items. Internal Controls &amp; Compliance: Support control agenda execution by ensuring adherence to PepsiCo policies, accounting standards, SOX requirements, and internal governance processes. Financial Analysis &amp; Business Support: Provide clear financial analysis, reporting insights, and recommendations to support decision-making and improve visibility of financial performance. Process Improvement: Identify opportunities to simplify, standardize, and strengthen reporting and control processes, driving efficiency and quality improvements. Stakeholder Management: Partner with Finance teams, Control leadership, shared services, auditors, and relevant business stakeholders to resolve issues and ensure alignment on reporting requirements. Audit &amp; Issue Resolution: Support internal and external audit requirements, provide documentation, address findings, and follow up on remediation actions. Team &amp; Capability Support: Guide junior team members or process owners as needed, sharing knowledge and supporting capability building within the Control &amp; Reporting agenda. Prepare, review, and validate financial reports and supporting schedules in line with agreed timelines and control standards. Ensure assigned reporting areas are supported by accurate reconciliations, proper documentation, and clear ownership of open actions. Analyze variances, trends, and financial movements, escalating key risks or unusual items to management. Coordinate with cross-functional Finance stakeholders to ensure data accuracy, process compliance, and timely issue resolution. Support the implementation of global and local control requirements, including documentation, testing, evidence collection, and follow-up actions. Drive continuous improvement in reporting tools, templates, reconciliations, and ways of working. Support special projects, transformation initiatives, and ad hoc reporting requirements within the Control &amp; Reporting scope. Qualifications Minimum 6 years of experience in relevant field Strong experience in finance, accounting, control, reporting, audit, or related financial governance roles. Solid understanding of financial statements, balance sheet controls, reconciliations, accounting principles, and reporting cycles. Experience working in a multinational or FMCG environment is preferred. Strong analytical skills with the ability to interpret financial data, identify risks, and recommend practical actions. Good stakeholder management and communication skills, with the ability to work across teams and influence without direct authority. High attention to detail, strong ownership mindset, and ability to manage deadlines in a fast-paced environment. Proficiency in Microsoft Excel and financial reporting systems; experience with SAP/HFM or similar ERP systems is preferred.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are looking for a highly organized and creative Brand Development Manager to build, protect, and strengthen our brand by delivering consistent and premium brand experience across all touchpoints. The ideal candidate will lead the planning, coordination, and execution of branding initiatives that reflect our company's values while maintaining the highest standards of quality, professionalism, and attention to detail. Responsibilities Develop and implement brand development strategies aligned with business objectives. Ensure consistency of the corporate identity across all communication channels and marketing materials. Manage the company's digital presence and oversee the production of publications and branded content. Plan, coordinate, and execute corporate events, exhibitions, and visitor experiences. Oversee the development and management of branded merchandise and corporate field gear. Coordinate with designers, suppliers, manufacturers, agencies, and other external partners to deliver high-quality branding projects. Manage multiple projects simultaneously while ensuring timely delivery and exceptional execution. Maintain and organize corporate brand assets and archives. Lead and support the Marketing &amp; Communications team to achieve branding objectives. Continuously identify opportunities to enhance brand visibility and reputation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bacheloru2019s degree in marketing, Business Administration, Communications, Branding, or a related field. 3-5 yearsu2019 experience in Brand Management, Marketing, Corporate Communications, or a related role. Experience in industries such as luxury brands, hospitality, publishing, branding, creative agencies, premium retail, event management, architecture &amp; interior design, or corporate communications is highly preferred. Outstanding project management and organizational skills. Strong attention to detail with the ability to manage multiple projects simultaneously. Excellent communication and stakeholder management skills. Fluent in written and spoken English (Arabic is an advantage). Creative, proactive, highly dependable, and results-oriented. Experience in the marine industry is not required .</p><p></p></section>

<p><strong>Unleash Your Digital Prowess as a Social Media Manager in Giza, Egypt!</strong></p><p>Are you a visionary social media expert with a passion for crafting captivating digital experiences? We're seeking an experienced and dynamic <strong>Social Media Manager</strong> to join our vibrant marketing team on-site in Giza. This is your chance to lead innovative campaigns, drive significant brand growth, and make a tangible impact in a fast-paced and exciting environment. We're looking for someone who breathes digital, understands the power of connection, and is ready to elevate our online presence to new heights.</p><ul><li><strong>Overview:</strong> As our Social Media Manager, you will be at the forefront of our digital communication, shaping our brand's voice and expanding our reach across all major social platforms. You'll be instrumental in developing and executing strategies that resonate with our audience and achieve our marketing objectives.</li><li><strong>Responsibilities:</strong><ul><li>Develop, implement, and manage comprehensive social media strategies aligned with overall business goals.</li><li>Create, curate, and manage engaging content (text, image, video) that captures attention and drives interaction.</li><li>Oversee and optimize digital advertising campaigns, with a strong focus on Facebook Ads and other key platforms.</li><li>Monitor, analyze, and report on social media performance, providing actionable insights for continuous improvement.</li><li>Stay abreast of the latest social media trends, tools, and best practices to ensure our strategies remain cutting-edge.</li><li>Collaborate with cross-functional teams to ensure brand consistency and integrated campaign execution.</li><li>Manage community engagement, fostering positive interactions and building a strong online presence.</li></ul></li><li><strong>Skills/Technologies:</strong> This role demands expertise in <strong>Social Media Marketing, Digital Advertising, Facebook Ads, Social Media Strategy, Content Creation, and Performance Analytics</strong>. You'll leverage your proficiency in various social media management tools and platforms to execute impactful campaigns.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. You'll have ample opportunities to expand your leadership skills, delve into advanced digital marketing techniques, and contribute to high-level strategic planning. We believe in nurturing talent and providing clear pathways for career advancement within our growing organization.</li><li><strong>Team/Culture:</strong> Join a collaborative and innovative marketing team where creativity is celebrated, and ideas are encouraged. We foster a supportive environment where every team member's contribution is valued, and collective success is our driving force. Located on-site in the vibrant city of Giza, Egypt, you'll be part of a dynamic and engaging workplace.</li><li><strong>Impact:</strong> Your work will directly influence our brand's visibility, customer engagement, and ultimately, our business growth. You'll play a pivotal role in shaping our digital identity and connecting with our audience in meaningful ways.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites Us:</strong> We're searching for an <strong>Experienced</strong> professional with <strong>3-7 years</strong> of proven success in social media management and digital marketing. You've navigated the evolving landscape of social media and delivered impactful results.</li><li><strong>Skills That Set You Apart:</strong><ul><li>Demonstrable expertise in <strong>Social Media, Marketing, Digital Marketing, and Digital Advertising</strong>.</li><li>Profound understanding and hands-on experience with <strong>Facebook Ads</strong> and <strong>Facebook Marketing</strong>.</li><li>A strategic mind capable of developing and executing robust <strong>Social Media Strategies</strong>.</li><li>Proficiency in <strong>Advertising Media</strong> and campaign management.</li><li>Strong grasp of <strong>Content Creation</strong>, analytics, and performance reporting.</li><li>Exceptional <strong>Communication</strong> and interpersonal skills.</li><li>Proven ability to drive <strong>Brand Awareness</strong> and engagement.</li></ul></li><li><strong>Career Level Expectations:</strong> This role is designed for an experienced individual ready to take ownership, lead initiatives, and contribute significantly to our marketing objectives. We're looking for someone who is proactive, results-oriented, and passionate about the digital space.</li></ul>

<h2><strong>Job Description</strong></h2><ul><li><p>Handling Members directly (via email, WhatsApp and phone) and working on making their requests a reality.</p></li><li><p>The role of a Lifestyle Manager is mainly to work on our local Members’ requests both locally and internationally; and to handle requests of international Members visiting Egypt.</p></li><li><p>We provide recommendations, assistance and bookings on all lifestyle related aspects of our Members' lives.</p></li><li><p>Our Members’ requests cover anything and everything relating to their lifestyle, travel arrangements, booking restaurants, entertainment, sporting events, spas, beauty treatments, practical assistance, gifting service, event planning and much much more.</p></li><li><p>As a Lifestyle Manager you will be trained on a CRM program, to work as part of a global team, to provide world-class lifestyle service, and will develop a deeper understanding of the luxury markets around the world.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><h2><strong>Job Requirements</strong></h2><ul><li><p>0-3 years experience<strong>&nbsp;in same role</strong></p></li><li><p>Fluency in spoken English and Arabic is a MUST - (Preferable graduates of international language schools)</p></li><li><p>Excellent written communication in English</p></li><li><p>Good presentation skills and working knowledge of MS Office - previous experience on CRM is a plus</p></li><li><p>University Graduate - preferably with background in PR, marketing, travel, social sciences, liberal arts.</p></li><li><p>Experience in hospitality (concierge, front desk, reservations, guest relations), high-end customer service, luxury retail, events and entertainment, PR and marketing is a plus</p></li><li><p>Ability to work independently while adhering very strictly to company rules &amp; regulations</p></li><li><p>Team player that can multitask, has an eye for detail, very much a people person and can work under pressure.</p></li><li><p>A basic understanding of luxury services and products is an advantage.</p></li><li><p>Lifestyle Managers work five days per week, with rotating shift based working hours. including weekends and all national/public holidays.</p></li></ul><p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.&nbsp;<br>&nbsp;</p><br><p>Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</p><br><p><b><span>Manager, Solutions Engineering – Africa</span></b></p><br><br><p><b><span>About F5</span></b></p><br><br><p><span><span>At F5, we strive to bring a better digital world to life. Our teams help organizations secu</span><span>re and</span><span>o</span><span>ptimize</span><span>every application and API, enabling innovation without compromise.</span></span></p><br><br><p><span><span>Our employees are collaborative, innovative, and passionate about what they do. They act with integrity, embrace diversity and inclusion, and are committed to delivering exceptional outcomes for our customers and partners.</span></span></p><br><br><p><b><span>The Role</span></b></p><br><br><p><span><span>As the Manager of Solutions Engineering for Africa, you will lead a team of Solutions Engineers who partner closely with our Sales</span><span>organisation</span><span>to help customers solve complex application delivery and security challenges.</span></span></p><br><br><p><span><span>You will</span><span>be responsible for</span><span>setting the direction for the team, developing your people, and ensuring the Solutions Engineering</span><span>organisation</span><span>is aligned to support F5's business goals across the region. Success in this role comes from building a strong, engaged team, working closely with Sales and cross-functional partners, and helping customers</span><span>realise</span><span>the value of</span><span>F5's</span><span>solutions.</span></span></p><br><br><p><b><span>What</span><span>You’ll</span><span>Do</span></b></p><br><br><p><b><span>Lead and develop the team</span></b></p><br><br><ul><li><p><span><span>Uphold F5's Business Code of Ethics and promptly report any violations of the Code or company policies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Lead,</span><span>coach</span><span>and develop the Africa Solutions Engineering team through regular feedback,</span><span>mentoring</span><span>and career development.</span></span></p><br></li></ul><br><ul><li><p><span><span>Manage day-to-day team activities, including performance reviews, development plans, time-off</span><span>approvals</span><span>and workload planning.</span></span></p><br></li></ul><br><ul><li><p><span><span>Recruit, interview and onboard new Solutions Engineers in partnership with Human Resources.</span></span></p><br></li></ul><br><ul><li><p><span><span>Set clear</span><span>objectives</span><span>and priorities for the team and ensure they</span><span>remain</span><span>aligned with regional and company goals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work with leadership on quarterly and annual headcount planning to ensure the team can support the needs of the business.&nbsp;</span></span></p><br></li></ul><br><p><b><span>Build&nbsp;an effective Solutions Engineering</span><span>organisation</span></b></p><br><br><ul><li><p><span><span>Create a collaborative environment where knowledge sharing,</span><span>teamwork</span><span>and continuous learning are encouraged.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support both the technical and professional development of your team.</span></span></p><br></li></ul><br><ul><li><p><span><span>Build strong working relationships with Sales, Professional Services, Customer Support,</span><span>Marketing</span><span>and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape career development, skills planning,</span><span>recognition</span><span>and retention across the Solutions Engineering</span><span>organisation</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the team has the right skills,</span><span>resources</span><span>and structure to support current and future business needs.&nbsp;</span></span></p><br></li></ul><br><p><b><span>Partner&nbsp;with customers and the business</span></b></p><br><br><ul><li><p><span><span>Support your team on strategic customer opportunities and executive engagements when needed.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure the Solutions Engineering team delivers</span><span>an excellent</span><span>customer experience throughout the sales cycle.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work closely with Sales to understand customer challenges and position F5 solutions that address their business and technical requirements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Present F5's strategy, solution</span><span>portfolio</span><span>and product roadmap to customers,</span><span>partners</span><span>and internal stakeholders.</span></span></p><br></li></ul><br><ul><li><p><span><span>Partner with Customer Support and Professional Services to help resolve complex customer issues and ensure successful outcomes.</span></span></p><br></li></ul><br><p><b><span>Contribute&nbsp;to business strategy</span></b></p><br><br><ul><li><p><span><span>Identify</span><span>market trends, customer</span><span>requirements</span><span>and competitive activity, sharing insights with Sales and Product Management.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide technical and commercial guidance to support strategic sales opportunities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Help shape the future direction of the Solutions Engineering</span><span>organisation</span><span>as the business continues to grow.</span></span></p><br></li></ul><br><p><b><span>What You'll Need</span></b></p><br><br><ul><li><p><span><span>Bachelor's degree or equivalent combination of education and relevant experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience leading and developing technical pre-sales or Solutions Engineering teams.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong understanding of networking technologies, application</span><span>delivery</span><span>and cybersecurity.</span></span></p><br></li></ul><br><ul><li><p><span><span>A proven ability to coach,</span><span>motivate</span><span>and develop technical professionals.</span></span></p><br></li></ul><br><ul><li><p><span><span>Excellent communication and presentation skills, with the ability to explain complex technical concepts to a range of audiences.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong relationship-building skills and the ability to work effectively across Sales, Product Management, Professional Services and Customer Support.</span></span></p><br></li></ul><br><ul><li><p><span><span>Commercial awareness and the ability to balance customer needs with business priorities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Self-motivated,</span><span>collaborative</span><span>and comfortable working in a fast-paced environment.</span></span></p><br></li></ul><br><p><b><span>F5 is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone can do their best work.</span></b></p><br><br><p>The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</p><br><p><b>Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or</b><b> <span>@myworkday.com</span>)</b><b>.</b></p><br><p><b>Equal Employment Opportunity</b></p><br><p>It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.&nbsp; <span>F5 offers a variety of reasonable accommodations for candidates</span>. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;We’re looking for a <b>Technical Customer Support Manager</b>to join Procore’s Solution on Demand organization.&nbsp;</p><br><br><br><p>In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Technical Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. Following the exciting launch of our Cairo team in April of this year, this marks our very first local leadership hire. You’ll have a unique opportunity to shape the culture of this expanding site from day one while collaborating directly with our established global hubs.&nbsp;</p><br><br><br><p>This is a hybrid position with a requirement to be on-site 3 days a week at our Cairo office.</p><br><br><p>This position will report to the Senior Manager, Technical Customer Support in Ireland. We’re looking for a candidate to join us immediately!</p><br><br><br><p><b>What you'll do:</b></p><br><br><ul> <li><p>Lead and inspire a high-performing team of 10-15 Technical Customer Support Representatives to deliver an excellent customer experience globally, with a focus on the MENA region, via phone, live chat, and email.</p><br><br></li> <li><p>Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs)</p><br><br></li> <li><p>Serve as the Cairo Support Site Leader, managing local day-to-day support operations and clearing roadblocks to empower your team and our regional customers to resolve complex technical challenges.</p><br><br></li> <li><p>Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness.</p><br><br></li> <li><p>Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing.</p><br><br></li> <li><p>Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore’s evolution as a regional market leader.</p><br><br></li> <li><p>Empower your team members to take control of their careers by helping them develop and progress toward their professional goals.</p><br><br></li> <li><p>Stay informed about process and product changes, Procore’s strategy, industry trends, and best practices to support your team effectively.</p><br><br></li> <li><p>Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams.</p><br><br></li> </ul><br><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>University degree, technical academy certification, or equivalent practical experience in a high-growth tech environment.&nbsp;&nbsp;</p><br><br></li> <li><p>Experience in a SaaS environment, with 3+ years of experience leading a customer support or technical support team in a contact center.</p><br><br></li> <li><p>Experience working with customer relationship management (CRM) systems such as Salesforce Service Cloud, Zendesk, and ServiceNow, and proficiency in other customer support-related software.</p><br><br></li> <li><p>Excellent communication and escalation management skills, with the ability to convey messages effectively to diverse stakeholders and audiences in written and verbal formats.</p><br><br></li> <li><p>Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes.</p><br><br></li> <li><p>Strong business acumen with an understanding of the issues and challenges support organizations face.</p><br><br></li> <li><p>Comprehensive knowledge of support metrics and key performance indicators (KPIs), with the capability to drive high performance within a support team.</p><br><br></li> <li><p>Highly organized and detail-oriented, able to manage and contribute to projects, prioritize workload effectively, and meet commitments consistently.</p><br><br></li> <li><p>A self-starter who pairs a deep familiarity with the Cairo tech ecosystem and operational landscape with a proven passion for hiring, onboarding, and scaling a local team from scratch.&nbsp;</p><br><br></li> </ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong><strong>Location:</strong> Cairo</strong><br><strong>Employment Type:</strong> Full-Time<br><strong>About the Company</strong><br>A Large premium Food Manufacturing Group <strong>is</strong> seeking a results-driven <strong>FP&amp;A Manager</strong> to support strategic decision-making through strong financial analysis, planning, and performance management.<br><strong>Key Responsibilities</strong><br><ul><li>Prepare and manage <strong>budgets, forecasts, and long-range financial plans</strong>.</li><li>Analyze financial performance versus budget and forecast (variance analysis).</li><li>Produce <strong>monthly management reports</strong> and executive dashboards.</li><li>Support leadership with financial insights, scenario analysis, and business cases.</li><li>Develop and maintain <strong>financial models</strong> for strategic and operational decisions.</li><li>Monitor <strong>cash flow, profitability, and KPIs</strong>.</li><li>Improve FP&amp;A processes, reporting accuracy, and automation.</li></ul><br><strong>Required Qualifications</strong><br><ul><li>Bachelors degree in Finance, Accounting, Economics, or related field.</li><li><strong>3-7 years of experience</strong> in FP&amp;A, Corporate Finance, or Finance Business Partnering.</li><li>Advanced Excel skills (Power BI / Tableau is a plus).</li><li>Strong understanding of <strong>P&amp;L, Balance Sheet, and Cash Flow</strong>.</li><li>Excellent analytical, communication, and presentation skills.</li><li>Ability to work in a fast-paced, deadline-driven environment.</li></ul><br><strong>Preferred Qualifications</strong><br><ul><li>MBA, CMA, CPA, or similar certification.</li><li>Experience in multinational or high-growth companies.</li><li>Industry experience in <strong>[FMCG / Tech / Manufacturing / Real Estate - optional]</strong>.</li></ul><br><strong>What We Offer</strong><br><ul><li>Competitive salary and benefits package.</li><li>High-visibility role with exposure to senior management.</li><li>Career growth and prof</li></ul><br><strong>Required Skills:</strong><br>• Support<br>• Variance Analysis<br>• Corporate Finance<br>• Balance<br>• P&amp;L<br>• Balance Sheet<br>• Analysis<br>• Financial Planning<br>• Real Estate<br>• Presentation Skills<br>• Salary<br>• Cash Flow<br>• Decision-Making<br>• Performance Management<br>• Financial Analysis<br>• Cash<br>• Manufacturing<br>• Automation<br>• Economics<br>• Tableau<br>• Excel<br>• Power BI<br>• Accounting<br>• Finance<br>• Planning<br>• Business<br>• Leadership<br>• Communication<br>• Management<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong>Accounting Manager / Chief Accountant</strong><br><strong>Location:</strong> Cairo / On-site / Hybrid<br><strong>Employment Type:</strong> Full-Time<br><strong>About the Company</strong><br>A Large premium Food Manufacturing Group is looking to hire an Experienced <strong>Accounting Manager / Chief Accountant</strong> to lead the accounting function, ensure financial accuracy, and maintain full compliance with local and international accounting standards.<br><strong>Key Responsibilities</strong><br><ul><li>Manage day-to-day accounting operations and the general ledger.</li><li>Prepare and review <strong>monthly, quarterly, and annual financial statements</strong>.</li><li>Ensure compliance with <strong>IFRS / local accounting standards</strong> and tax regulations.</li><li>Oversee AP, AR, payroll, and fixed assets.</li><li>Lead month-end and year-end closing processes.</li><li>Coordinate with external auditors, tax advisors, and banks.</li><li>Supervise and develop the accounting team.</li><li>Support budgeting, cash flow monitoring, and financial controls.</li></ul><br><strong>Required Qualifications</strong><br><ul><li>Bachelors degree in Accounting or Finance.</li><li><strong>5-10 years of accounting experience</strong>, including a leadership role.</li><li>Strong knowledge of <strong>IFRS and local tax laws</strong>.</li><li>Experience with ERP/accounting systems (SAP, Oracle, Odoo, etc.).</li><li>Advanced Excel skills.</li><li>Strong attention to detail and leadership capabilities.</li></ul><br><strong>Preferred Qualifications</strong><br><ul><li>CMA, CPA, ACCA, or equivalent certification.</li><li>Experience in <strong>[industry: Manufacturing / Real Estate / Trading / Services]</strong>.</li><li>Prior experience managing audits and tax inspections.</li></ul><br><strong>What We Offer</strong><br><ul><li>Competitive salary and benefits.</li><li>Stable environment with long-term career growth.</li><li>High-impact role with management exposure.</li></ul><br><strong>Required Skills:</strong><br>• Support<br>• Fixed Assets<br>• Operations<br>• General Ledger<br>• ERP<br>• Compliance<br>• Trading<br>• Real Estate<br>• Salary<br>• Cash Flow<br>• Tax<br>• Financial Statements<br>• Attention To Detail<br>• SAP<br>• Cash<br>• Manufacturing<br>• Excel<br>• Budgeting<br>• Payroll<br>• Regulations<br>• Oracle<br>• Accounting<br>• Finance<br>• Leadership<br>• Management<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br> performance, and achievement of operational objectives across all retail partners.<br>  Own the overall operational performance of the Personal Shopper network by driving key KPIs<br> including productivity, preparation time, order accuracy, substitutions, cancellations, service<br> levels, and customer satisfaction.<br>  Develop and execute strategic initiatives to support business growth, increase order capacity,<br> improve operational efficiency, and enhance the overall customer experience.<br>  Partner with Commercial and Retail Partner teams to strengthen relationships with key<br> accounts, support business expansion, resolve escalations, and ensure operational readiness for<br> new launches and growth opportunities.<br>  Analyze operational and business performance, identify trends and opportunities, and translate<br> insights into action plans that improve efficiency, quality, and profitability.<br>  Lead workforce planning, capacity planning, and resource optimization to ensure the<br> organization is prepared to meet current and future business demand.<br>  Drive continuous improvement initiatives by redesigning operational processes, introducing best<br> practices, and leveraging data to improve service quality and operational excellence.<br>  Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br> Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>What you need to be successful<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br> or a related field.<br>  6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br> least 2 years in a leadership role.<br>  Proven experience managing managers or multi-site operations.<br>  Strong analytical skills with the ability to translate data into business decisions.<br>  Excellent stakeholder management and communication skills.<br>  Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>  Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SCOPE</strong><br>Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.<br><strong>OVERALL OBJECTIVES</strong><br>The job of <strong>Assistant Groups &amp; Events Manager</strong> is executed satisfactorily when:<br><ul><li>The Hotel achieves its Financial Objectives.</li><li>The Group and Events Sales team that the person works with achieves their Revenue Objectives.</li><li>The person achieves their Personal Objectives.</li></ul>At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Assistant manager of groups &amp; eventsfulfils <em>their</em> role as a Talent Development Ambassador when:<br><ul><li>They actively support and implement Talent Development initiatives as a part of their daily activities.</li><li>They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.</li><li>They support and initiate transfer, cross exposure and task force assignments for their team.</li><li>They personally conduct performance evaluations with their team on a regular basis and take personal interest for their talents’ development plans.</li><li>They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.</li></ul><br><strong>AIN RESPONSIBILITIES</strong><br><ul><li>Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.</li><li>Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.&nbsp;</li><li>Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.</li><li>Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.</li><li>Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.&nbsp;</li><li>Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.</li><li>Carry out site inspections with potential MICE clients in coordination with the Field Sales department.</li><li>Realize up sell possibilities to meet and surpass Group &amp; Event budget goals.</li><li>Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards.</li><li>Create activities to ensure ongoing maintenance of bookings.</li><li>Generate proper proposals and contracts.</li><li>Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.</li><li>Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator).&nbsp;</li><li>Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded.</li><li>Introduce the Event Manager / Groups &amp; Events Coordinator to the client.</li><li>Conduct Exit Interviews with important customer after their event – asking for future business.</li><li>Cross-sell to other hotels within the Kempinski Group (and GHA).</li><li>Regular competition checks.</li><li>Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.</li><li>Properly maintain LOS/CAN and UNC business.</li><li>Further administrative tasks and other possible assigned duties.</li><li>Perform any other duties as assigned to them by management.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Set and direct the general company’s commercial strategies covering business development in sales and market share for Aman.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Responsible for seeking sales opportunities and forecast to ensure profit growth and the expansion of the Aman. </span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Carries responsibility for organizing and planning the assigned area's sales targets, point of sale (number of branches), coverage and routing and ensuring resources are efficiently and effectively utilized.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Carries responsibility for building and maintaining long term relationships with key customers in the market. </span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Obtains market intelligence information and maintains knowledge of competitors’ activities.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensures that accurate and updated customer records are maintained.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Monitors customer payments, ensuring that all accounts are settled in accordance to the agreed terms and conditions, on a regular basis.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensures that reporting systems are fully implemented by the sales force and reports are provided to the management on time.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Reviews and analyzes sales reports (based on handheld devices) to develop/ improve potential areas. </span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Prepares proposals and demand forecasts (on a quarterly basis) to the Senior Commercial Director on the development and/or corrective actions based on sales reports on potential areas.</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div>