وظائف مدير شئون الموظفين - القاهرة مصر

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage offering phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.</p> <h4>The role of Director of Learning & Development:</h4> <p>We are currently seeking a creative talent - full-time talented Director of Learning & Development for Cairo at Nile Plaza that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team.</p> <p>You would be typically expected to deliver workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promote a continuous learning culture; partner with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.</p> <h4>Our ideal Director of Learning & Development</h4> <p>You are a visionary leader with a deep passion for shaping world-class learning experiences that elevate both people and performance. You combine strategic insight with hands-on expertise to ensure the highest standards of learning design, delivery, and impact across the organization.</p> <p>In this role, you will create, develop, and design workplace learning and performance improvement programs that drive long-term business success. You will partner closely with stakeholders to improve performance, overcome operational challenges, and implement learning strategies that align with the company’s strategic direction. You will foster a culture of continuous learning, ensuring that managers enhance their leadership capabilities through competency development, and that employees are equipped with the skills needed to excel in their roles and deliver service excellence.</p> <p>A university degree—or equivalent professional achievement—is essential, as is a proven track record in senior leadership within learning, organizational development, or adult education. You will bring at least three to five years in a leadership capacity, ideally gained in global hospitality, luxury service industries, or other high-performance, customer-centric environments.</p> <p>Your background includes leading diverse, multicultural teams, developing innovative learning strategies, and aligning education programs with broader business goals. You thrive on inspiring others, driving change, and creating a culture of continuous growth and excellence.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability, and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Learning & Capability Development Specialist to deliver engaging and impactful learner experiences that support functional capability growth across centre teams. This role focuses on facilitating learning interventions, supporting onboarding and capability development, localising and enhancing learning content, and partnering with business stakeholders to improve employee performance and learning effectiveness. The successful candidate will combine training delivery expertise, learning consultancy skills, and digital learning approaches to create meaningful development outcomes.</p> <h4>What you'll do</h4> <ul> <li>Deliver high-impact learning experiences through classroom training, virtual facilitation, coaching, and other appropriate learning methods.</li> <li>Drive learner engagement and achievement of learning objectives using effective delivery techniques and development approaches.</li> <li>Act as a learning and development consultant, promoting the effective utilisation of Vodafone learning platforms.</li> <li>Localise learning content and review existing learning solutions to identify opportunities for enhancement and alternative delivery methods.</li> <li>Contribute to the design, development, and refinement of fit-for-purpose learning solutions that enhance learner experience and support commercial objectives.</li> <li>Partner with Business Operations teams to drive On-the-Job Training activities and support the early performance of new employees within their first 30 days.</li> <li>Collaborate with HR Shared Services teams to support training administration, logistics, and learner enablement.</li> <li>Act as a key point of contact for stakeholders, including HR Business Partners, operational teams, suppliers, and the wider global Learning & Development community.</li> <li>Identify capability gaps through audits and assessments and communicate findings to relevant functional experts.</li> <li>Track learner progress and maintain training reports throughout the full learning journey.</li> <li>Facilitate upskilling and cross-skilling programmes to broaden workforce capability.</li> <li>Monitor training-to-operation transition outcomes and identify opportunities for performance improvement.</li> <li>Support the implementation of Vodafone Spirit through learning initiatives and training activities.</li> </ul> <h4>Who you are</h4> <ul> <li>Strong understanding of VOIS customer operations strategy and values.</li> <li>Experience facilitating technical and product-related learning programmes for new employees.</li> <li>Ability to engage effectively with stakeholders across different organisational levels.</li> <li>Experience in digital learning delivery and maintaining learner engagement through virtual channels.</li> <li>Ability to support the design and enhancement of learning solutions and training materials.</li> <li>Knowledge of gamification techniques and learning performance dashboards.</li> <li>Self-motivated individual with the ability to build rapport quickly with diverse audiences.</li> <li>Excellent presentation and facilitation skills, both in-person and virtual.</li> <li>Fluent in spoken and written English.</li> <li>Proven experience delivering classroom and virtual training programmes.</li> <li>Advanced PowerPoint design and presentation creation skills.</li> <li>Strong understanding of content development principles.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Knowledge of instructional design methodologies.</li> <li>Understanding of coaching principles and development techniques.</li> <li>Training of Trainers (TOT) certification or equivalent qualification.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to influence employee capability development and learning outcomes across the organisation.</li> <li>Exposure to diverse learning methodologies, digital learning platforms, and facilitation approaches.</li> <li>Collaboration with cross-functional business, HR, and operational stakeholders.</li> <li>Opportunity to contribute to employee onboarding, continuous development, and performance improvement initiatives.</li> <li>Experience supporting a culture of learning, engagement, and continuous capability building.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced facilitation and learner engagement techniques.</li> <li>Learning solution design and content enhancement practices.</li> <li>Digital learning delivery, virtual facilitation, and gamification approaches.</li> <li>Learning analytics, reporting, and learner performance tracking.</li> <li>Stakeholder management within Learning & Development environments.</li> <li>On-the-job training methodologies and capability development frameworks.</li> <li>Training consultancy and organisational learning best practices.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>La Compagnie Four Seasons</p> <p>Four Seasons est classé par le magazine Fortune parmi les 100 meilleures compagnies dans lesquelles il fait bon travailler, et ce, chaque année depuis 1998.</p> <p>Avec 135 hôtels dans plus de 50 pays, Four Seasons n’a de cesse d’élever l’expérience client grâce à son innovation constante et des standards de qualité d’excellence.</p> <p>La culture Four Seasons est basée sur notre Règle d’Or, profondément ancrée en chacun de ses collaborateurs. Tous partagent un même objectif afin d’offrir un service exceptionnel à nos clients.</p> <p>Chez Four Seasons, nous croyons qu'il est important de reconnaître un visage familier, d’accueillir et de traiter chaque client et chaque employé comme nous aimerions être traités nous-mêmes.</p> <p>Que vous travailliez avec nous ou que vous séjourniez avec nous, notre mission est de vous offrir des souvenirs qui resteront à jamais dans votre cœur. Nous sommes convaincus de l’importance de connecter de façon naturelle et chaleureuse avec nos clients et nos équipes.</p> <p>Nous sommes fiers de permettre à l'ensemble de nos employés d’être les acteurs de chacune des émotions offertes à nos clients !</p> <p><strong>Four Seasons Hotel George V Paris</strong></p> <p>Le Four Seasons George V se situe à quelques pas seulement des Champs-Élysées, au cœur du célèbre Triangle d'Or de Paris et non loin de l’avenue Montaigne et de ses boutiques de luxe.</p> <p>Plusieurs fois élu meilleur hôtel au monde avec ses 6 étoiles au Guide Michelin, ses 243 chambres et suites et son spa et ses 7 salons privés, nous vous proposons de débuter votre carrière en rejoignant nos équipes et de poursuivre à terme une évolution à l’international.</p> <p>Nous recherchons pour notre établissement parisien un(e) Assistant(e) Concierge - CDD à compter du mois d'août 2026 (H/F) expérimenté et qualifié.</p> <p>Le/la candidat(e) doit être titulaire d’une autorisation de travail conforme à la législation française.</p> <p>Un niveau courant de français et d’anglais sont requis.</p> <p>Poste basé à Paris.</p> <h4>Profil recherché</h4> <p>Le poste d’Assistant Concierge en Contrat à Durée Déterminée au Four Seasons Hôtel George V est un rôle exigeant, mais d’une importance capitale : il/elle laisse aux clients une impression durable, unique, et déterminante dans leur perception de la qualité du service reçu. Plus qu’au service des clients, l’Assistant(e) Concierge se met également au service de l’ensemble de l’hôtel… et de sa ville, dont il/elle est un véritable ambassadeur.</p> <p>Le métier d’Assistant(e) Concierge exige rigueur et précision. Il/elle ne présume pas et ne promet pas à la légère, mais fait siens les besoins et les questions de ses interlocuteurs, en s’investissant avec la même implication que si ces demandes étaient les siennes. Il ne dit jamais « non », car pour chaque question ou difficulté, il existe une solution.</p> <p>Il/elle est essentiel de rappeler ce qui distingue un service de conciergerie à l’heure où les moyens d’information et de réservation sont accessibles à tous : la valeur ajoutée d’un Assistant(e) Concierge réside dans la pertinence et la personnalisation de ses réponses. Pour cela, il/elle doit rester en permanence à la pointe de l’information, connaître sa ville, son réseau et ses partenaires mieux que quiconque, et cultiver des relations privilégiées.</p> <p>Le Four Seasons Hotel George V, Paris est fier d’être devenu le premier hôtel au monde à accueillir sous un même toit le plus grand nombre de concierges « Les Clefs d’Or », grâce à l’arrivée récente de deux nouveaux membres au sein de l’équipe, portant à 11 le nombre total de titulaires de cette distinction prestigieuse.</p> <p>Ce jalon rare est un hommage à l’expertise, au dévouement et à la passion inégalés de notre équipe. Les clés dorées qu’ils arborent fièrement sont plus qu’un symbole : elles représentent un sceau de confiance, d’excellence et de service véritablement personnalisé. Le genre de service qui transforme un séjour en un souvenir inoubliable.</p> <p>Par son élégance irréprochable, sa courtoisie et son éducation, le Concierge incarne l’image et les valeurs de Four Seasons, non seulement auprès de la clientèle, mais également auprès de tous ses interlocuteurs.</p> <p>Si ce métier s’apprend en grande partie sur le terrain, c’est surtout par l’attitude que l’on ouvre les bonnes portes : sourire, amabilité, courtoisie, discrétion, humour et charme sont ses meilleures armes pour créer des connexions solides et satisfaire les clients les plus exigeants.</p> <h4>Fonctions essentielles</h4> <ul> <li>Avoir une bonne maîtrise de la langue française, lue, écrite et parlée.</li> <li>Avoir une bonne connaissance de la langue anglaise, lue, écrite et parlée.</li> <li>Avoir une expression orale raffinée, expression écrite soignée.</li> <li>Rester calme dans des situations d’urgence et de stress.</li> <li>Être patient, faire preuve de tact, d’empathie et de compréhension.</li> <li>Être organisé, ponctuel et rigoureux avec un bon sens d’analyse de ses priorités.</li> <li>Extraverti, il doit faire preuve d’un excellent sens relationnel.</li> <li>Faire preuve de la plus grande intégrité, probité et discrétion.</li> <li>Bonne connaissance de Paris, historique, culturel, gastronomique, etc.</li> </ul> <h4>Ce que nous offrons</h4> <ul> <li>Excellentes conditions de travail et de rémunération.</li> <li>Nuitées offertes et à tarif préférentiel en fonction de l’ancienneté avec une réduction de 50% sur l’offre boisson et restauration.</li> <li>Nombreuses offres de formation et de développement.</li> <li>Possibilité d’évolution au sein de la compagnie.</li> <li>Mutuelle avantageuse.</li> <li>13ème mois.</li> <li>Intéressement et participation.</li> <li>Restaurant du personnel.</li> <li>Service de lingerie.</li> </ul> <p>À noter qu'en raison du grand nombre de candidatures que nous recevons, seuls les profils retenus pour le poste seront contactés pour commencer un processus d’entretiens.</p></p><p></p>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>La Compagnie Four Seasons</p> <p>Four Seasons est classé par le magazine Fortune parmi les 100 meilleures compagnies dans lesquelles il fait bon travailler, et ce, chaque année depuis 1998.</p> <p>Avec 135 hôtels dans plus de 50 pays, Four Seasons n’a de cesse d’élever l’expérience client grâce à son innovation constante et des standards de qualité d’excellence.</p> <p>La culture Four Seasons est basée sur notre Règle d’Or, profondément ancrée en chacun de ses collaborateurs. Tous partagent un même objectif afin d’offrir un service exceptionnel à nos clients.</p> <p>Chez Four Seasons, nous croyons qu'il est important de reconnaître un visage familier, d’accueillir et de traiter chaque client et chaque employé comme nous aimerions être traités nous-mêmes.</p> <p>Que vous travailliez avec nous ou que vous séjourniez avec nous, notre mission est de vous offrir des souvenirs qui resteront à jamais dans votre cœur. Nous sommes convaincus de l’importance de connecter de façon naturelle et chaleureuse avec nos clients et nos équipes.</p> <p>Nous sommes fiers de permettre à l'ensemble de nos employés d’être les acteurs de chacune des émotions offertes à nos clients !</p> <p><strong>Four Seasons Hotel George V Paris</strong></p> <p>Le Four Seasons George V se situe à quelques pas seulement des Champs-Élysées, au cœur du célèbre Triangle d'Or de Paris et non loin de l’avenue Montaigne et de ses boutiques de luxe.</p> <p>Plusieurs fois élu meilleur hôtel au monde avec ses 6 étoiles au Guide Michelin, ses 243 chambres et suites et son spa et ses 7 salons privés, nous vous proposons de débuter votre carrière en rejoignant nos équipes et de poursuivre à terme une évolution à l’international.</p> <p>Nous recherchons pour notre établissement parisien un(e) Assistant(e) Concierge - CDD à compter du mois d'août 2026 (H/F) expérimenté et qualifié.</p> <p>Le/la candidat(e) doit être titulaire d’une autorisation de travail conforme à la législation française.</p> <p>Un niveau courant de français et d’anglais sont requis.</p> <p>Poste basé à Paris.</p> <h4>Profil recherché</h4> <p>Le poste d’Assistant Concierge en Contrat à Durée Déterminée au Four Seasons Hôtel George V est un rôle exigeant, mais d’une importance capitale : il/elle laisse aux clients une impression durable, unique, et déterminante dans leur perception de la qualité du service reçu. Plus qu’au service des clients, l’Assistant(e) Concierge se met également au service de l’ensemble de l’hôtel… et de sa ville, dont il/elle est un véritable ambassadeur.</p> <p>Le métier d’Assistant(e) Concierge exige rigueur et précision. Il/elle ne présume pas et ne promet pas à la légère, mais fait siens les besoins et les questions de ses interlocuteurs, en s’investissant avec la même implication que si ces demandes étaient les siennes. Il ne dit jamais « non », car pour chaque question ou difficulté, il existe une solution.</p> <p>Il/elle est essentiel de rappeler ce qui distingue un service de conciergerie à l’heure où les moyens d’information et de réservation sont accessibles à tous : la valeur ajoutée d’un Assistant(e) Concierge réside dans la pertinence et la personnalisation de ses réponses. Pour cela, il/elle doit rester en permanence à la pointe de l’information, connaître sa ville, son réseau et ses partenaires mieux que quiconque, et cultiver des relations privilégiées.</p> <p>Le Four Seasons Hotel George V, Paris est fier d’être devenu le premier hôtel au monde à accueillir sous un même toit le plus grand nombre de concierges « Les Clefs d’Or », grâce à l’arrivée récente de deux nouveaux membres au sein de l’équipe, portant à 11 le nombre total de titulaires de cette distinction prestigieuse.</p> <p>Ce jalon rare est un hommage à l’expertise, au dévouement et à la passion inégalés de notre équipe. Les clés dorées qu’ils arborent fièrement sont plus qu’un symbole : elles représentent un sceau de confiance, d’excellence et de service véritablement personnalisé. Le genre de service qui transforme un séjour en un souvenir inoubliable.</p> <p>Par son élégance irréprochable, sa courtoisie et son éducation, le Concierge incarne l’image et les valeurs de Four Seasons, non seulement auprès de la clientèle, mais également auprès de tous ses interlocuteurs.</p> <p>Si ce métier s’apprend en grande partie sur le terrain, c’est surtout par l’attitude que l’on ouvre les bonnes portes : sourire, amabilité, courtoisie, discrétion, humour et charme sont ses meilleures armes pour créer des connexions solides et satisfaire les clients les plus exigeants.</p> <h4>Fonctions essentielles</h4> <ul> <li>Avoir une bonne maîtrise de la langue française, lue, écrite et parlée.</li> <li>Avoir une bonne connaissance de la langue anglaise, lue, écrite et parlée.</li> <li>Avoir une expression orale raffinée, expression écrite soignée.</li> <li>Rester calme dans des situations d’urgence et de stress.</li> <li>Être patient, faire preuve de tact, d’empathie et de compréhension.</li> <li>Être organisé, ponctuel et rigoureux avec un bon sens d’analyse de ses priorités.</li> <li>Extraverti, il doit faire preuve d’un excellent sens relationnel.</li> <li>Faire preuve de la plus grande intégrité, probité et discrétion.</li> <li>Bonne connaissance de Paris, historique, culturel, gastronomique, etc.</li> </ul> <h4>Ce que nous offrons</h4> <ul> <li>Excellentes conditions de travail et de rémunération.</li> <li>Nuitées offertes et à tarif préférentiel en fonction de l’ancienneté avec une réduction de 50% sur l’offre boisson et restauration.</li> <li>Nombreuses offres de formation et de développement.</li> <li>Possibilité d’évolution au sein de la compagnie.</li> <li>Mutuelle avantageuse.</li> <li>13ème mois.</li> <li>Intéressement et participation.</li> <li>Restaurant du personnel.</li> <li>Service de lingerie.</li> </ul> <p>À noter qu'en raison du grand nombre de candidatures que nous recevons, seuls les profils retenus pour le poste seront contactés pour commencer un processus d’entretiens.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>Or</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h5>Managing discipline work, projects, and policies</h5> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h5>Supporting property operations</h5> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h5>Managing and monitoring activities that affect the customer and guest experience</h5> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h5>Supporting profitability</h5> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h5>Supporting safety standards and work procedures</h5> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h5>Additional responsibilities</h5> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!</p> <h4>What this job involves</h4> <p>We are looking for a Facilities Manager for our Integrated Facility Management business line.</p> <p>The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.</p> <p>The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.</p> <p><strong>Key responsibilities include:</strong><br> Communication with site leadership team (Country Manager, HR, Finance, Legal, IT etc.)<br> Preparation and distribution of quarterly and annual business review (QBR/ABR) information to client’s satisfaction.<br> Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.<br> Hold regular meetings with landlord, ensuring that terms of lease are being provided to client — e.g. external maintenance, central plant management.<br> Space evaluation and planning, updating of floor plans using client’s architect partners.<br> Responsibility for meeting KPIs and SLAs defined within the contract.<br> Project management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.<br> Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles.<br> Site inspections (with other members of facility team) including daily cleaning, heating, ventilation, air conditioning, landscaping (when present).<br> Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.<br> Establish and operate the information systems necessary for effective scheduling and recording of contract work.<br> Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system, preparing and updating forecasts.<br> Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).<br> Negotiate, renegotiate and maintain contracts with vendors.<br> Planning and budgeting of internal fit-out works and technical installations.<br> Purchasing of furniture, organization of internal departmental office/space moves.<br> Manage a team of receptionists and an Office Services Coordinator/Building Operations Coordinator, including allocating resources, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).<br> General administration of department (holidays, training, performance reviews etc.).<br> Updating and maintaining official safety documents, liaising with government authorities.<br> Organization of fire evacuation and first aid training for employees.<br> Point of contact for security/alarm responding.<br> Deputise/provide cover for Office Services Coordinator/Building Operations Coordinator when appropriate.<br> All additional duties commensurate to the level of the role.</p> <h4>Sound like you? To apply you need to be/have:</h4> <ul> <li>Ideally 6 years+ experience in facilities management role within a large commercial organization.</li> <li>Experience of owning facilities contracts and supplier/contractor management.</li> <li>Experience with EU facility legislation and governing bodies.</li> <li>Quality assurance knowledge and experience desirable.</li> <li>Fluency in local language and English essential.</li> <li>Customer focused.</li> <li>Assertive.</li> <li>Possess cultural awareness and sensitivity.</li> <li><strong>Decision-making/complex problem solving:</strong><br> Proactively gathers information from appropriate sources.<br> Probes/considers all of the facts.<br> Considers other perspectives.<br> Refers to long term plans and goals, draws sound inferences.<br> Prioritizes key factors.<br> Acts decisively, promptly and confidently.<br> Able to operate with limited guidance.</li> <li>Excellent verbal and written communication.</li> <li>Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.</li> <li><strong>Planning and organising:</strong><br> Able to evaluate priorities and re-juggle as appropriate.<br> Able to resolve conflict and communicate intentions clearly.<br> Deliver on time and with high quality results.</li> <li>A self-starter who possesses intellectual curiosity.</li> <li>A proven team player at ease with sleeves rolled up approach.</li> <li>Spreadsheets and word processing skills.</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>Privacy and equal opportunity</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>For more information about how JLL processes your personal data, please view our candidate privacy statement.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may request an accommodation through the appropriate channels.</p></p><p></p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>