وظائف كول سنتر - الإسكندريه مصر

<p><strong>Job Title:</strong> Telesales Agent<br><strong>Company:</strong> iVein Clinics<br><strong>Location: </strong>Alexandria, Egypt<br><strong>Experience Level: </strong>1 - 2 Years<br><strong>Industry: </strong>Healthcare / Medical Clinics</p><p><br><strong>Job Summary:</strong></p><p><br>We are seeking a results-oriented and persuasive Telesales Agent to join our team at iVein Clinics in Alexandria. In this role, you will be the first point of contact for potential patients, introducing our specialized medical services, answering inquiries, and scheduling clinic appointments. If you have 1-2 years of experience in telesales, excellent communication skills, and a passion for helping people access quality healthcare, you are the perfect fit for this position.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Place outbound calls to potential patients/leads to introduce iVein Clinics' specialized medical treatments and services.</li><li>Answer inbound inquiries promptly and professionally, providing accurate information about clinic procedures, packages, and medical staff.</li><li>Convert leads and inquiries into confirmed clinic appointments and follow up on no-shows or rescheduled visits.</li><li>Understand patient needs and concerns compassionately, offering appropriate solutions and highlighting clinic value.</li><li>Maintain and update the patient database/CRM with accurate call logs, patient information, and appointment statuses.</li><li>Meet or exceed daily and monthly targets for call volume, conversion rates, and booked appointments.</li></ul>

<h2><strong>Job Description</strong></h2><p><strong>Job Title:</strong> Telesales Agent<br><strong>Company:</strong> iVein Clinics<br><strong>Location: </strong>Alexandria, Egypt<br><strong>Experience Level: </strong>1 - 2 Years<br><strong>Industry: </strong>Healthcare / Medical Clinics</p><p><br><strong>Job Summary:</strong></p><p><br>We are seeking a results-oriented and persuasive Telesales Agent to join our team at iVein Clinics in Alexandria. In this role, you will be the first point of contact for potential patients, introducing our specialized medical services, answering inquiries, and scheduling clinic appointments. If you have 1-2 years of experience in telesales, excellent communication skills, and a passion for helping people access quality healthcare, you are the perfect fit for this position.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Place outbound calls to potential patients/leads to introduce iVein Clinics' specialized medical treatments and services.</p></li><li><p>Answer inbound inquiries promptly and professionally, providing accurate information about clinic procedures, packages, and medical staff.</p></li><li><p>Convert leads and inquiries into confirmed clinic appointments and follow up on no-shows or rescheduled visits.</p></li><li><p>Understand patient needs and concerns compassionately, offering appropriate solutions and highlighting clinic value.</p></li><li><p>Maintain and update the patient database/CRM with accurate call logs, patient information, and appointment statuses.</p></li><li><p>Meet or exceed daily and monthly targets for call volume, conversion rates, and booked appointments.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in any relevant field.</p></li><li><p><strong>1 to 2 years of proven experience as a Telesales Agent</strong> (experience in the medical sector, clinics, or healthcare industry is highly preferred).</p></li><li><p>Excellent verbal communication, active listening, and negotiation skills.</p></li><li><p>Strong ability to handle patient objections and close bookings effectively.</p></li><li><p>Patient-centric mindset with empathy and high emotional intelligence.</p></li><li><p>Good command of English and proficiency in using CRM systems or basic computer tools.</p></li><li><p>Ability to work under pressure and achieve set targets in a dynamic environment.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.</p><p><strong>Job Responsibilities:</strong></p><ul><li><strong>Escalation &amp; Troubleshooting:</strong> Act as the final escalation point (L3) for complex server, hosting, and network-related issues. Diagnose and resolve critical system failures, network outages, and performance issues.</li><li><strong>Linux Server Administration:</strong> Manage, optimize, and secure Linux-based hosting environments (CentOS, Ubuntu, RHEL). Administer and fine-tune web servers (Apache, Nginx, LiteSpeed), databases (MySQL, PostgreSQL), and caching layers (Redis, Memcached). Build and deploy servers from the ground up, ensuring optimal configurations for performance and security.</li><li><strong>Automation &amp; DevOps:</strong> Develop and maintain automation scripts (Bash, Python, Perl) for server provisioning and configuration management. Utilize Ansible, Terraform, or similar tools for automating infrastructure deployments.</li><li><strong>Cloud &amp; Virtualization:</strong> Deploy and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes). Support cloud-based hosting solutions (AWS, Google Cloud, Azure).</li><li><strong>Security &amp; Compliance:</strong> Implement security best practices, including firewall rules, SELinux/AppArmor, IDS/IPS. Perform vulnerability assessments and patch management to secure customer environments.</li><li><strong>Monitoring &amp; Incident Response:</strong> Set up and manage monitoring tools like Prometheus, Grafana, Zabbix, Nagios. Participate in 24/7 on-call rotation for urgent system issues.</li><li><strong>Collaboration &amp; Mentoring:</strong> Work closely with NOC, DevOps, and Engineering teams to ensure smooth operations. Provide guidance and mentorship to L1 &amp; L2 support engineers.</li></ul><p><strong>Requirements:</strong></p><ul><li>11+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Livbirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul><p><strong>What ServerHub Offers:</strong></p><ul><li>A fast-paced, innovative environment in a growing cloud hosting company.</li><li>Cutting-edge technologies and challenging projects.</li><li>Career growth opportunities and professional development.</li><li>Paid leaves and fully remote set-up</li></ul><p>Join ServerHub and be part of a team that keeps the internet running! Apply today!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>11+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Livbirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul><p></p></section>

<p></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p>Very Attractive Package</p></li><li><p>We work in a hybrid module (2 days a week from Office).</p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><h2></h2><p></p><h2></h2><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English C1 is a Must</p></li><li><p>Graduates, and drop out are welcome to apply</p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li></ul><p></p>

<p><strong><em>About VOIS:</em></strong></p><p>VOIS provides innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br>&nbsp;</p><p><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p>Very Attractive Package</p></li><li><p>We work in a hybrid module (2 days a week from Office).</p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational)</p></li><li><p>Annual balance.</p></li><li><p>Profit share</p></li><li><p>Social, Medical insurance and life insurance</p></li><li><p>Annual Salary Increase</p></li></ul><h2></h2><p></p><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Fluent in English C1 is a Must</p></li><li><p>Graduates ONLY can apply.</p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Centre (English Account) is a plus.</p></li><li><p>Soft and communication skills.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About ServerHub: At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.</p><p>Job Responsibilities:</p><ul><li>Escalation &amp; Troubleshooting: Act as the final escalation point (L3) for complex server, hosting, and network-related issues. Diagnose and resolve critical system failures, network outages, and performance issues.</li><li>Linux Server Administration: Manage, optimize, and secure Linux-based hosting environments (CentOS, Ubuntu, RHEL). Administer and fine-tune web servers (Apache, Nginx, LiteSpeed), databases (MySQL, PostgreSQL), and caching layers (Redis, Memcached). Build and deploy servers from the ground up, ensuring optimal configurations for performance and security.</li><li>Automation &amp; DevOps: Develop and maintain automation scripts (Bash, Python, Perl) for server provisioning and configuration management. Utilize Ansible, Terraform, or similar tools for automating infrastructure deployments.</li><li>Cloud &amp; Virtualization: Deploy and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes). Support cloud-based hosting solutions (AWS, Google Cloud, Azure).</li><li>Security &amp; Compliance: Implement security best practices, including firewall rules, SELinux/AppArmor, IDS/IPS. Perform vulnerability assessments and patch management to secure customer environments.</li><li>Monitoring &amp; Incident Response: Set up and manage monitoring tools like Prometheus, Grafana, Zabbix, Nagios. Participate in 24/7 on-call rotation for urgent system issues.</li><li>Collaboration &amp; Mentoring: Work closely with NOC, DevOps, and Engineering teams to ensure smooth operations. Provide guidance and mentorship to L1 &amp; L2 support engineers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>11+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Livbirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul><p></p></section>

<p>At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Libvirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<h2><strong>Key Responsibilities / Tasks</strong></h2><ul><li><p>Provide and maintain daily, weekly, monthly, and YTD Sales and Distribution reports to evaluate Distribution Center (DC) performance and support business decision-making.</p></li><li><p>Develop and maintain sales dashboards and KPI reports, including Strike Rate, Fridge Utilization, Top Customers, Coverage, Distribution, and Returns Analysis.</p></li><li><p>Perform route target splitting and allocation across Distribution Centers, channels, territories, and customers.</p></li><li><p>Analyze sales opportunities and challenges for each Sales Supervisor based on route achievement, productivity, and performance indicators.</p></li><li><p>Monitor daily stock levels and product availability and coordinate with Sales and Warehouse teams to maximize sales opportunities and recover missed volume.</p></li><li><p>Coordinate daily with DC Warehouse, DC Finance, IT, and other stakeholders to ensure smooth business operations.</p></li><li><p>Calculate and validate monthly commissions and incentive calculations for sales force, ensuring accuracy and compliance with company policies.</p></li><li><p>Support weekly sales review meetings with Supervisors and Managers by presenting performance results and monitoring agreed action plans.</p></li><li><p>Prepare professional business presentations and performance reviews for Area Sales Managers (ASM) and Regional Sales Managers (RSM).</p></li><li><p>Conduct regular market visits to evaluate Sales Representatives’ execution standards, route compliance, and customer service quality.</p></li><li><p>Train and develop sales teams on reporting tools, dashboards, and sales analytics methodologies.</p></li><li><p>Continuously enhance analytical and technical skills and introduce new ideas and analytical approaches that add value to the business.</p></li><li><p>Work with a flexible, results-oriented approach, focusing on business needs and delivering continuous support throughout the day.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><h2><strong>Experience</strong></h2><ul><li><p>2 years in sales development experience with FMCG companies.</p></li></ul><h2><strong>Skills/Qualifications</strong></h2><ul><li><p>Analytical thinking Skills (Trend, data, events analysis to draw sound conclusions).</p></li><li><p>Building Talent.</p></li><li><p>Good Command of English.</p></li><li><p>Strong Communication Skills/ Cross Functions Skills.</p></li><li><p>Self - Motivated and Inspiring others.</p></li><li><p>Strong Leadership Skills.</p></li></ul><p></p>

<ul><li><p>Develops and owns the IT infrastructure strategy and roadmap, planning capacity, budgets, and future technology investments in line with business needs.</p></li><li><p>Manages the organization’s IT infrastructure resources, licenses, subscriptions, and assets (servers, cloud, systems, network, CCTV, security, and service desk).</p></li><li><p>Oversees backup and disaster recovery operations, ensuring reliable validation, testing, and business continuity.</p></li><li><p>Ensures high availability of all critical business applications and enterprise systems to maximize performance and uptime.</p></li><li><p>Leads the IT infrastructure team, providing direction, coaching, and periodic performance reviews to build in-depth technical expertise.</p></li><li><p>Manages Active Directory services, Microsoft 365, email services, user policies, file sharing, and on-premises/cloud environments.</p></li><li><p>Oversees virtualization environments (VMware ESXi, VMs, vCenter) and Hyper-Converged Infrastructure (HCI) solutions.</p></li><li><p>Manages data center operations, production support, database administration, and network infrastructure (Racks, UPS, access control, SAN storage, switches, and security).</p></li><li><p>Oversees WAN/LAN connectivity, SD-WAN, VPN, routers, firewalls, and network security.</p></li><li><p>Manages network security solutions (Firewalls, WAF, endpoint security, and EDR).</p></li><li><p>Manages voice systems, mobile lines, SIP trunks, and IVR for the company hotline.</p></li><li><p>Owns overall IT infrastructure support and day-to-day operations within defined SLAs.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.</p></li><li><p>Minimum of 12 years of experience in IT infrastructure, including proven experience in a managerial or leadership role.</p></li><li><p>Strong strategic planning, budgeting, and capacity planning capabilities.</p></li><li><p>Strong hands-on expertise across servers, networks, virtualization, cloud, and security.</p></li><li><p>Relevant certifications (e.g., MCSE, VCP, CCNP, ITIL) are a strong plus.</p></li><li><p>Excellent analytical, problem-solving, and decision-making skills.</p></li><li><p>Strong leadership, communication, and team management abilities.</p></li><li><p>Highly organized and detail-oriented with the ability to prioritize and multitask.</p></li></ul><p></p>

<p>Four Seasons Hotel Alexandria is looking for a Concierge Agent who can respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p>What You Will Do</p><ol><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner.</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.</li><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell stand, Business Center, and lobby coverage.</li><li>Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>What You Will Bring</p><ol><li>Reading, writing and oral proficiency in the English language.</li><li>Fluency in a language other than English strongly preferred.</li></ol>

<p>Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Install and configure new workstations/laptops, peripheral equipment and software. Maintain inventory of all equipment. Report issues to direct manager for escalation. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in active directory. Perform timely workstation hardware and software upgrades as required. Maintain information systems knowledge base, Support users on standard office system applications. Handle supplier's communications for functional and/or technical support with regards to purchased software and hardware. Handel infrastructure, network cabling repairs, data center maintains requests Manage system users (access rights, permissions). Support a group of services (McAfee Antivirus, SCCM, WDS, etc). Handle the responsibility for all IT assets check inventory and Scan the assets. Manage all printers. Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication Skills (Verbal and Written) Good knowledge on Windows OS troubleshooting, MS Office application. Basic Hardware troubleshooting skills Willing to work on in night shifts Willing to assist our internal customers over the phone Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification ITIL Foundation Certification is a Value added. To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction. Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in). Ensures all Tickets Processed, handled accordingly, and documented. Active Directory User Management as a Day-to-Day Activity. Graduate in any stream can be considered for the position. Must have handled/supported team in their daily activity. Experience in floor support</p>

<p>Job Description 2.1 Maintains complete knowledge of and comply with all departmental policies/service. 2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended. 2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day. 2.4 Maintains positive guest relations at all times. 2.5 Resolves guest complaints, ensuring guest satisfaction. 2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas. 2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system. 9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals. 2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. 2.9 Documents any late or absent employees; maintains accurate and current employee records. 2.10 Schedules and assigns employees breaks. 2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). 2.12 Legibly updates information board. 2.13 Ensures that employees are knowledgeable about hotel services, features and amenities. 2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise. 2.15 Responds to incoming calls. 2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system. 2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards. 2.18 Monitors and ensures that all reservations (including manual) are put into the system. 2.19 Monitors reservations requested by fax, telex and mail. 2.20 Ensures guest history accounts are kept current. 2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation. 2.27 Ensures that rooming lists are put into the system. 2.28 Pre-block group rooms where special requests are made. 2.29 Assists Reservations staff whenever necessary in performing all job functions. 2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees. 2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities. 2. 32 Communicates designated VIP reservations to the General Manager and department managers. 2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking. 2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department. 2.35 Compiles reports on no-show for future business forecasting. 2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information. 2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center. 2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible. 2.39 Reviews previous night's occupancy report and track for forecasting future business patterns. 2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer. 2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies. 2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative. 2.44 Prepares work orders for maintenance repairs and distributes them to Engineering. 2.45 Maintains supply levels and legibly document needs on a requisition. 2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date. 2.47 Prepares and distributes weekly/monthly/annual forecasts. 2.48 Prepares and submits daily/weekly payroll records. 2.49 Ensures that all pertinent information is documented in the log book daily. 2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings. 2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor. 2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. 2.56 Carry out instructions given by the management team and head office. 2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. 2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status. 2.23 Ensures group files are accurate and kept current. 2.24 Ensures that group requirements are entered from the sales booking sheet. 2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</p>

<p> <strong>Location:</strong> Alexandria, Egypt<br> <strong>Job Type:</strong> Full-Time | On-Site</p><h3>Job Summary</h3><p>We are looking for a proactive, organized, and detail-oriented <strong>HR Specialist</strong> </p><p>The ideal candidate should have strong communication skills, excellent follow-up abilities, and practical knowledge of HR operations and Egyptian Labor Law.</p><h3>Key Responsibilities</h3><p><strong> Recruitment &amp; Hiring</strong></p><ul><li><p>Manage the recruitment process from job posting to onboarding.</p></li><li><p>Source candidates through LinkedIn, Wuzzuf, Facebook, and other recruitment channels.</p></li><li><p>Screen CVs and conduct initial HR interviews.</p></li><li><p>Coordinate interviews with department managers.</p></li><li><p>Maintain an updated candidate database and recruitment tracker.</p></li><li><p>Follow up on new employees during their probation period.</p></li><li><p>Prepare onboarding and hiring documents.</p></li></ul><p><strong> Personnel &amp; HR Operations</strong></p><ul><li><p>Maintain accurate and updated employee files and HR records.</p></li><li><p>Prepare and follow up on employment contracts and HR documentation.</p></li><li><p>Handle onboarding, transfers, resignations, terminations, and clearance procedures.</p></li><li><p>Issue HR letters and employee-related documents.</p></li><li><p>Follow up on employee attendance, lateness, absences, leaves, and overtime.</p></li><li><p>Handle employee inquiries and day-to-day HR requests.</p></li></ul><p><strong> Payroll Support</strong></p><ul><li><p>Prepare monthly payroll inputs for the Finance Department.</p></li><li><p>Review attendance, overtime, deductions, bonuses, commissions, and unpaid leaves.</p></li><li><p>Ensure payroll data is accurate before submission.</p></li><li><p>Coordinate with Finance regarding payroll-related information.</p></li><li><p>Maintain accurate payroll records and reports.</p></li></ul><p><strong> Employee Relations</strong></p><ul><li><p>Handle employee complaints and HR-related issues professionally.</p></li><li><p>Support disciplinary procedures and warning letters.</p></li><li><p>Follow up on employee performance and attendance issues.</p></li><li><p>Maintain confidentiality of employee information.</p></li><li><p>Support employee engagement and HR initiatives.</p></li></ul><p><strong> HR Reports &amp; KPIs</strong></p><ul><li><p>Prepare weekly and monthly HR reports.</p></li><li><p>Track headcount, turnover, attendance, absenteeism, recruitment status, and employee movements.</p></li><li><p>Maintain HR trackers and databases.</p></li><li><p>Support the HR Manager in implementing HR policies and procedures.</p></li></ul><h3></h3><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor's degree in <strong>Human Resources, Business Administration, Commerce, Law</strong>, or a related field.</p></li><li><p><strong>3 years of practical HR experience</strong>.</p></li><li><p>Strong experience in <strong>Recruitment &amp; HR Operations</strong>.</p></li><li><p>Good knowledge of <strong>Personnel and Payroll processes</strong>.</p></li><li><p>Good understanding of <strong>Egyptian Labor Law and Social Insurance</strong>.</p></li><li><p>Excellent knowledge of <strong>Microsoft Excel and Microsoft Office</strong>.</p></li><li><p>Experience with <strong>HRIS / HR systems ERP</strong> is a strong plus.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Excellent organization and follow-up skills.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Ability to maintain confidentiality.</p></li><li><p>Ability to work under pressure and handle multiple tasks.</p></li><li><p>Previous experience in <strong>Call Centers / Sales / Fast-paced environments</strong> is highly preferred.</p></li></ul><h3>Preferred Skills</h3><ul><li><p>Experience in high-volume recruitment.</p></li><li><p>Experience with attendance and fingerprint systems.</p></li><li><p>Experience preparing payroll sheets.</p></li><li><p>Knowledge of HR KPIs and employee performance management.</p></li><li><p>Experience using Excel for HR reports and payroll calculations.</p></li><li><p>Good English communication skills.</p></li></ul><h3>What We Offer</h3><ul><li><p>Competitive Salary based on experience.</p></li><li><p> Performance-based incentives / KPI bonus.</p></li><li><p> Career growth opportunities.</p></li><li><p> Professional and supportive work environment.</p></li><li><p>Continuous learning and development.</p></li><li><p> Stable full-time position.</p></li></ul><h3>How to Apply</h3><p>Send your <strong>CV via WhatsApp</strong>:</p><p>Please mention <strong>“HR Specialist”</strong> in your application.</p>