وظائف تقنية معلومات في مصر

<p>Overview</p><p>We are seeking an ambitious and meticulous individual to join our team to support our operational processes by managing and updating databases with high precision. The candidate will play a vital role in ensuring the smooth flow of information within the company, contributing to enhancing the efficiency of daily workflows.<br>&nbsp;</p><p>Responsibilities and Duties</p><ul><li>Enter data from paper or digital documents into the company's approved systems with accuracy and speed.</li><li>Review entered data, verify its validity, and correct errors to ensure data integrity.</li><li>Update existing databases and add new records periodically.</li><li>Maintain confidentiality of information and adhere to the company's data security policies.</li><li>Prepare periodic reports on the status of data and entry processes for the direct supervisor.</li><li>Collaborate with other departments to ensure the accuracy and integration of data used in administrative reports.<br>&nbsp;</li></ul><p>Qualifications and Requirements</p><ul><li>A bachelor's degree from an accredited university.</li><li>Ability to work with Microsoft Office programs (especially Excel and Word) at a good level.</li><li>Proficiency in dealing with data management systems and basic computer software.</li><li>Ability to work in an organized office environment and meet deadlines.</li><li>An academic or professional record demonstrating accuracy and attention to detail.<br>&nbsp;</li></ul><p>Required Skills</p><ul><li>High speed and accuracy in typing.</li><li>Strong organizational skills and the ability to manage time effectively.</li><li>Good communication skills to collaborate with team members.</li><li>Excellent ability to focus for long periods while maintaining quality levels.</li><li>Ability to learn quickly to use the company's internal systems.<br>&nbsp;</li></ul><p>Benefits and Perks</p><ul><li>A professional work environment that supports professional development and continuous learning.</li><li>A competitive salary package commensurate with the nature of tasks and responsibilities.</li><li>Social insurance in accordance with applicable labor laws.</li><li>Opportunities for training and development of technical and administrative skills.</li></ul>

<p><strong>Al-Ameed Car Rental</strong> is announcing an opening for <strong>Sales Representatives (2 positions: male and female)</strong> to join our distinguished team and provide the best rental options to our customers.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Attracting and acquiring new customers while providing advice tailored to their needs.</li><li>Managing car rental operations, including preparing contracts, tracking appointments, and closing deals.</li><li>Building long-term relationships with customers and ensuring the highest levels of satisfaction.</li><li>Achieving monthly sales targets and improving the customer experience.</li></ul><p><strong>Requirements and Conditions:</strong></p><ul><li>At least one year of experience in sales (preferably in the automotive or rental sector).</li><li>Excellent communication skills and strong negotiation and persuasion abilities.</li><li>Proficiency in using computers and sales/data entry software.</li><li>Well-groomed appearance and professional demeanor when dealing with customers.</li><li>Appropriate academic qualification.</li></ul><p><strong>Job Benefits:</strong></p><p>&nbsp;</p><ul><li>Competitive salary determined after the interview.</li><li>Rewarding incentive commissions based on sales and productivity.</li><li>A professional work environment that supports growth and career development.</li><li>Health and social insurance (according to company policy).</li></ul>

Installation, monitoring, and maintenance of all computer devices and providing appropriate technical support. Ensuring the integrity of databases and continuous backups. Ensuring reception of necessary updates for the network, programs, and databases. Ensuring continuous updates of product prices on the cashier system. Monitoring all computer software used and performing the necessary updates. Monitoring internal users, resolving their issues, and providing appropriate technical support. Analyzing reported problems and preparing the necessary reports. Assisting colleagues in the workplace in urgent cases and difficult circumstances. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, transportation allowance, housing, overtime</li></ul>

First: Technical SupportProviding technical support for the company's users and resolving daily technical issues.Installing and configuring computers, printers, and scanners.Installing and updating operating systems and various software.Following up on technical support requests, documenting them, and closing them after resolution.Second: Devices and Networks ManagementMaintenance of computers, laptops, and peripheral devices.Monitoring internal networks and internet connectivity.Setting up and linking users to the network and shared printers.Monitoring network devices such as routers, switches, and access points.Third: Systems and Software ManagementCreating and managing user accounts and email.Monitoring data backups and restoring them when needed.Regularly updating systems and applications.Ensuring the integrity of databases and shared files.Fourth: Information SecurityImplementing the company's approved information security policies.Installing and updating security software and antivirus.Monitoring user permissions and preventing unauthorized access.Reporting any security risks or incidents.Fifth: Reports and DevelopmentPreparing periodic reports on faults and maintenance.Inventorying technical assets and updating their records.Suggesting improvements to the technical infrastructure.Participating in the execution of new technical projects.Additional Details<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social security, transportation allowance, overtime</li></ul>

Key Responsibilities:Prepare new computers with the operating system and required applications for end users. Resolve hardware, software, and peripheral issues effectively. Diagnose system errors and other technical issues. Respond to user queries via email or phone in a timely manner. Troubleshoot and resolve problems related to networks and computer systems. Follow up with staff to ensure full resolution of reported issues. Provide remote support to make changes and fix problems as needed. Run reports to analyze common complaints, identify trends, and recommend solutions. Keep hardware and software systems up-to-date to ensure optimal performance.<br>Qualifications:Bachelor’s degree in Engineering, Information Systems, or Computer Science.3 to 5 years of relevant experience in IT support or system administration. MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory). A+ and N+ certifications or equivalent knowledge. Preferred: CCNA certification. Excellent command of English and Arabic (written and spoken). Strong analytical and troubleshooting abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment.

<ul><li><p><em>Job Description</em></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to queries either in person or over the phone.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train computer users.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain daily performance of computer systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to email messages for customers seeking help.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ask questions to determine nature of problem.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Walk customer through problem-solving process.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install, modify, and repair computer hardware and software.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run diagnostic programs to resolve problems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install computer peripherals for users.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up with customers to ensure issue has been resolved.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gain feedback from customers about computer usage.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run reports to determine malfunctions that continue to occur.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><em>Job Requirements:</em></p></li></ul><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous working experience as an IT Help Desk Technician for (1-3) years</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BA in IT, Computer Science, or a similar relevant field</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A + Certificate.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N + Certificate.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Max age is 30 years .</p></li><li><p>V. Good English Language</p></li></ul><p></p>

أولاً: الدعم الفني<br>تقديم الدعم الفني لمستخدمي الشركة وحل المشكلات التقنية اليومية.<br>تركيب وإعداد أجهزة الحاسب الآلي والطابعات والماسحات الضوئية.<br>تثبيت وتحديث أنظمة التشغيل والبرامج المختلفة.<br>متابعة طلبات الدعم الفني وتوثيقها وإغلاقها بعد الحل.<br>ثانياً: إدارة الأجهزة والشبكات<br>صيانة أجهزة الكمبيوتر واللابتوب والأجهزة الطرفية.<br>متابعة أداء الشبكات الداخلية والاتصال بالإنترنت.<br>إعداد وربط المستخدمين بالشبكة والطابعات المشتركة.<br>متابعة أجهزة الشبكات مثل الراوترات والسويتشات ونقاط الاتصال.<br>ثالثاً: إدارة الأنظمة والبرامج<br>إنشاء وإدارة حسابات المستخدمين والبريد الإلكتروني.<br>متابعة النسخ الاحتياطي للبيانات واستعادتها عند الحاجة.<br>تحديث الأنظمة والتطبيقات بشكل دوري.<br>التأكد من سلامة قواعد البيانات والملفات المشتركة.<br>رابعاً: أمن المعلومات<br>تطبيق سياسات أمن المعلومات المعتمدة بالشركة.<br>تثبيت وتحديث برامج الحماية ومكافحة الفيروسات.<br>متابعة صلاحيات المستخدمين ومنع الوصول غير المصرح به.<br>الإبلاغ عن أي مخاطر أو حوادث أمنية تقنية.<br>خامساً: التقارير والتطوير<br>إعداد تقارير دورية عن الأعطال والصيانة.<br>حصر الأصول التقنية وتحديث سجلاتها.<br>تقديم مقترحات لتحسين البنية التحتية التقنية.<br>المشاركة في تنفيذ المشاريع التقنية الجديدة.

Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 projects completed across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational efficiency and supporting the creation of sustainable communities.<br>Role Description The Technical Support Team Lead is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading a technical support team that assists customers with the configuration, troubleshooting, and operation of Amjaad’s IoT and smart metering solutions. The Team Lead will oversee daily support activities, including ticket management, prioritization of issues, escalation handling, and quality assurance of responses. They will coach and mentor team members, provide regular performance feedback, and ensure adherence to service-level agreements and customer satisfaction targets. The role also involves collaborating with product, engineering, and operations teams to communicate recurring issues, contribute to support documentation, and recommend improvements to tools and processes.<br>Qualifications<br> <br>Strong technical support skills, including troubleshooting, incident management, and familiarity with IoT or utility management systems. Customer support and customer service skills focused on resolving issues efficiently and maintaining high customer satisfaction. Clear and professional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Proven experience leading or supervising support teams, including coaching, workload planning, and performance monitoring. Ability to work on-site in Qesm El Maadi and coordinate with cross-functional teams in fast-paced environments. Experience with ticketing systems, CRM platforms, and basic data reporting or analysis is an advantage. Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. Background in utilities, smart cities, or energy management solutions is a plus.

- Respond to customer phone calls.- Respond to customer emails.- Issue client-specific reports.- Check issues and follow up on resolution with other departments.- Handle computers and internet devices (router).- Work with computer programs (Excel - Word - Outlook).- Work in morning and evening shifts.- Ability to work from home for all governorates <p><strong>Additional details</strong></p><ul><li>Vacancies: 5</li><li>Shift system: Morning and Evening</li><li>Benefits: social insurance, meals, housing, overtime</li></ul>

IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-SiteAbout Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials.Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment.Key Responsibilities• Respond to and resolve support tickets in a timely and professional manner• Troubleshoot hardware, software, printer, and network connectivity issues• Install, configure, and maintain desktops, laptops, and peripheral devices• Set up and manage user accounts and permissions via Active Directory• Support Microsoft Office 365 and related productivity tools• Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)• Maintain accurate documentation of incidents, resolutions, and recurring issues• Escalate complex or unresolved issues to appropriate teams or vendors• Maintain IT inventory and ensure equipment is properly tracked and serviced• Contribute ideas and feedback to improve IT support processes and service qualityQualifications• Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role• Hands-on experience troubleshooting hardware, software, printers, and network connectivity• Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory• Familiarity with ticketing systems and IT service management processes• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)• Experience installing, configuring, and maintaining desktops, laptops, and peripherals• Strong problem-solving, analytical, and communication skills• Ability to work independently and manage multiple support requests efficiently• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field• IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus<p><strong>Additional Details</strong></p><ul><li>Number of openings: 1</li><li>Shift system: Morning only</li></ul>

What You'll Do:<br>Provide Tier 1 technical support to clients via phone, email, and live chat. Troubleshoot software-related issues and guide customers through effective solutions. Handle customer inquiries professionally while ensuring a positive support experience. Diagnose and escalate complex issues to higher support tiers when necessary. Maintain accurate and detailed documentation of customer interactions and issue resolutions in the ticketing system. Collaborate with internal teams to ensure timely and successful issue resolution. Support clients using troubleshooting tools, knowledge bases, and established support procedures.<br>What We're Looking For:<br>Fluent English language proficiency (written and verbal). Excellent communication, interpersonal, and active listening skills. Previous experience in Technical Support, IT Support, Help Desk, or Software Support. Strong knowledge of networking fundamentals and troubleshooting techniques. Hands-on experience with ticketing systems and case management tools. Experience handling customer interactions via phone calls, email, and live chat. Comfortable managing a high volume of client calls while maintaining professionalism and service quality. Excellent documentation and ticket management skills. Ability to explain technical concepts clearly to non-technical users. Comfortable working U. S. business hours. Background in medical or dental software is a strong plus.

<p></p><h3>Key Responsibilities</h3><ul><li><p>Maintain and manage essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware across the University.</p></li><li><p>Manage and support business-critical IT systems and services to ensure reliable, secure, and efficient operations across the University.</p></li><li><p>Perform server administration tasks, including user and group management, security permissions, Group Policies, and print services. Research event-log warnings and errors and monitor system resources to ensure optimal system performance and stability.</p></li><li><p>Install, configure, and maintain software and hardware solutions, including AWS Cloud, ESXi Hypervisor, Veeam Backup, and Kaspersky EDR Server, across both on-premises and cloud environments.</p></li><li><p>Manage network servers and technology infrastructure, ensuring data security, system availability, and efficient performance.</p></li><li><p>Set up user accounts, workstations, and required IT resources for new employees, ensuring a smooth and efficient onboarding process.</p></li><li><p>Monitor system performance and maintain IT systems in accordance with established requirements and standards, identifying and resolving technical issues promptly.</p></li><li><p>Provide technical support to the Help Desk and other University departments by troubleshooting issues, identifying root causes, and implementing appropriate solutions.</p></li><li><p>Conduct routine and scheduled audits of IT systems, including backup systems, to ensure data integrity, system availability, and disaster recovery readiness.</p></li><li><p>Implement and maintain IT security measures, including access controls, firewalls, endpoint protection, and regular data backups.</p></li><li><p>Keep up to date with emerging technologies, IT trends, and best practices to enhance technical expertise and support the effective adoption of new technologies across the University.</p></li><li><p>Create, maintain, and regularly update an internal IT knowledge base/wiki containing technical documentation, user manuals, procedures, and IT policies to facilitate knowledge sharing and operational continuity.</p></li><li><p>Collaborate with relevant University departments to migrate Microsoft Access databases to SQL databases based on operational and business requirements.</p></li><li><p>Manage Google Workspace Administration and University email services to ensure efficient communication, collaboration, and secure access for staff and users.</p></li><li><p>Manage QNAP NAS storage systems and perform daily monitoring and checks to ensure data availability, storage integrity, and system reliability.</p></li><li><p>Perform backup restoration through Veeam when required, ensuring timely and secure data recovery.</p></li><li><p>Perform any other related IT duties and responsibilities as assigned by the University.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>Minimum of 3–5 years of relevant experience in IT infrastructure, systems administration, or a similar role.</p></li><li><p>Strong knowledge of Windows Server administration, Active Directory, Group Policy, user and group management, and security permissions.</p></li><li><p>Hands-on experience with server virtualization technologies, particularly VMware ESXi/Hypervisor.</p></li><li><p>Good knowledge and practical experience with backup and disaster recovery solutions, preferably Veeam Backup.</p></li><li><p>Experience in managing endpoint security solutions, preferably Kaspersky EDR or similar security platforms.</p></li><li><p>Experience with cloud environments, preferably AWS Cloud.</p></li><li><p>Good understanding of network infrastructure, TCP/IP, DNS, DHCP, firewalls, and network security.</p></li><li><p>Experience in managing email and collaboration platforms, preferably Google Workspace / Google Admin.</p></li><li><p>Experience with NAS storage solutions, preferably QNAP.</p></li><li><p>Knowledge of Microsoft Access and SQL databases, with the ability to support database migration and integration.</p></li><li><p>Strong troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.</p></li><li><p>Good understanding of IT security principles, access control, data protection, backup, and disaster recovery.</p></li><li><p>Ability to monitor system performance, analyze event logs, and proactively identify potential technical issues.</p></li><li><p>Strong documentation and knowledge-sharing skills, including the ability to prepare technical manuals, procedures, and IT policies.</p></li><li><p>Good communication and interpersonal skills, with the ability to provide technical support to staff across different University departments.</p></li><li><p>Ability to work independently and as part of a team in a fast-paced academic environment.</p></li><li><p>Strong commitment to confidentiality, data security, and compliance with University IT policies and procedures.</p></li><li><p>Ability and willingness to stay updated with emerging technologies and continuously develop technical knowledge.</p></li><li><p>Good command of English, both written and spoken.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong><br>American Trophy specialises in providing custom awards, trophies, and promotional products for a diverse range of events and recognition purposes. Serving schools, businesses, and other organisations, we are dedicated to honouring achievements and milestones through personalised service and high-quality products. We are currently seeking a dedicated and proficient <strong>IT Support Specialist</strong> to join our team and ensure the smooth operation of our technology infrastructure. The ideal candidate will be the first point of contact for all IT-related queries, providing technical assistance and support to our staff.<br><strong>Job Title:</strong> <strong>IT Support Specialist</strong><br><strong>Location:</strong> <strong>Miami, Florida, United States</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Salary:</strong> <strong>$25 - $27 USD per hour</strong><br><strong>Responsibilities</strong><br>* Provide first-line technical support to on-site and remote employees, troubleshooting hardware, software, and network issues.<br>* Install, configure, and maintain computer systems, peripherals, and company software.<br>* Diagnose and resolve technical problems in a timely and effective manner, escalating complex issues to senior staff when necessary.<br>* Manage user accounts, including creation, modification, and deletion in accordance with company policy.<br>* Assist with the setup of new workstations and the onboarding of new employees.<br>* Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.<br>* Support the implementation of new technologies and system upgrades.<br>* Create and maintain documentation for IT processes, procedures, and user guides.<br><strong>Qualifications</strong><br>* Proven experience working in an IT support role or a similar technical position.<br>* Strong knowledge of computer hardware, operating systems (Windows/macOS), and office productivity software.<br>* Familiarity with network principles, including TCP/IP, DNS, and DHCP.<br>* Excellent problem-solving and analytical skills with a keen attention to detail.<br>* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.<br>* A customer-focused attitude and a commitment to providing high-quality support.<br>* Professional certifications such as CompTIA A+ or Microsoft Certified Professional are highly desirable.<br>* Ability to work independently and manage multiple tasks effectively.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

job description Help Desk Technician is needed to be hired at our Asyut Branches Min. 2 years of experience in the same position Bachelor of MIS or any relevant degree is a must Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills* Monitor network performance and optimize the network of optimal speed and availability* Multi-tasking with excellent time management skills and ability to work under pressure.<br>Job Description:<br>Provide hardware, software and all front-end technical support for internal users. Troubleshoot and resolve hardware and software application issues Set up new desktops and laptops with necessary business applications. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Set up user accounts, permissions, mailboxes, groups, Users applications . Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.). Perform routine and preventative maintenance on printers, scanners and other equipment. Testing new technology and organizing cables and testing the passive network Install, maintenance and testing security cams

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues or escalate them when necessary.</li><li>Log, track, and update support tickets accurately.</li><li>Guide customers through basic troubleshooting steps and product usage.</li><li>Collaborate with internal teams to resolve customer issues.</li><li>Maintain a high level of customer satisfaction through professional communication.</li><li>Document solutions and contribute to the knowledge base.</li><li>Stay up to date with product features and technical processes.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <strong>or</strong> equivalent technical training (e.g., ITI) or self-learning experience.</li><li><strong>OR</strong> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li><li>Customer service experience is a plus.</li><li>Fluent English (spoken and written).</li><li>Excellent communication and interpersonal skills</li><li>Ability to learn quickly and work in a fast-paced environment.</li><li>Willingness to work rotational shifts if required.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who is Forcepoint?</span></b></p><br><p><span>Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!</span></p><br><p><span><b>Job Description</b></span></p><br><p><span>A Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.</span></p><br><p><span><b>Responsibilities:</b></span></p><br><ul><li><p><span>Respond to customer cases in line with Service Level Agreements.</span></p><br></li></ul><ul><li><p><span>Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.</span></p><br></li></ul><ul><li><p><span>Approach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.</span></p><br></li></ul><ul><li><p><span>Ensure full understanding of the issue, including impact to customer.</span></p><br></li></ul><ul><li><p><span>Gather logs, configuration details and attempt to reproduce the reported issues.</span></p><br></li></ul><ul><li><p><span>Research the issue in the Knowledge Base, documentation and with your team members as needed.</span></p><br></li></ul><ul><li><p><span>Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.</span></p><br></li></ul><ul><li><p><span>Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.</span></p><br></li></ul><ul><li><p><span>Be accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.</span></p><br></li></ul><ul><li><p><span>Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.</span></p><br></li></ul><ul><li><p><span>Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.</span></p><br></li></ul><ul><li><p><span>Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.</span></p><br></li></ul><ul><li><p><span>Create and deliver formal mentoring programs to Technical Support Engineers</span></p><br></li></ul><ul><li><p><span>Provide technical reviews of user documentation, product requirements documents and functional specifications.</span></p><br></li></ul><ul><li><p><span>Act as subject matter expert with regard to specific product components and integrations.</span></p><br></li></ul><ul><li><p><span>Provide in-depth training in areas of expertise, general product knowledge, and integration.</span></p><br></li></ul><ul><li><p><span>Perform other duties and projects as assigned.</span></p><br></li></ul><p><span><b>Person Specification:</b></span></p><br><p><span>You demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candour, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.</span></p><br><p><span><b>Required Skills and Experience:</b></span></p><br><ul><li><p><span>Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.</span></p><br></li></ul><ul><li><p><span>Six or more years of experience supporting business to business customers</span></p><br></li></ul><ul><li><p><span>Hands-on experience that demonstrate knowledge of:</span></p><br></li></ul><ul><li><p><span>Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)</span></p><br></li></ul><ul><li><p><span>HTTP protocol (Structure, status codes, authentication, etc.)</span></p><br></li></ul><ul><li><p><span>Application Support Basics (Common troubleshooting methodology for Windows and Linux programs)</span></p><br></li></ul><ul><li><p><span>SSL/TLS protocols (Structure, certificates, initial handshake, etc.)</span></p><br></li></ul><ul><li><p><span>SMTP (Protocol, Routing, MX Records, commands, status/response codes etc.)</span></p><br></li></ul><ul><li><p><span>Packet Capture/Analysis with tcpdump and Wireshark</span></p><br></li></ul><ul><li><p><span>Diagnosing network latency and intermittent issues</span></p><br></li></ul><ul><li><p><span>Reading and analysing log files</span></p><br></li></ul><ul><li><p><span>Active Directory (Domains, structure, permissions, group policies, etc.)</span></p><br></li></ul><ul><li><p><span>MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)</span></p><br></li></ul><ul><li><p><span>Information Security Concepts</span></p><br></li></ul><ul><li><p><span>Experience supporting the following applications:</span></p><br></li></ul><ul><li><p><span>Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.)</span></p><br></li></ul><ul><li><p><span>Windows (Permissions, services, file system, Event Viewer, etc.)</span></p><br></li></ul><p><span><b>Desired Skills and Experience:</b></span></p><br><ul><li><p><span>Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints</span></p><br></li></ul><ul><li><p><span>Windows and Linux memory dump capture and analysis</span></p><br></li></ul><p><i>Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></p><br><p><i>The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></p><br><p><i>Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><i>recruiting@forcepoint.com</i><i>.</i></p><br><p><i>Applicants must have the right to work in the location to which you have applied.</i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead Sev-1 and Sev-2 incidents from diagnosis through resolution.<br> Ensure incidents and service requests meet agreed SLAs.<br> Analyze recurring incidents and implement permanent fixes.<br> Prepare root cause analysis reports and corrective action plans.<br> Build scripts, automation solutions, and support tools.<br> Monitor aged L2 tickets and drive resolution within three working days.<br> Manage complex support cases and maintain high customer satisfaction.<br> Review negative client feedback and implement improvement actions.<br> Lead technical projects across multiple workstreams.<br> Train and coach L1 and L2 support engineers.<br> Supervise service quality and support client improvement plans.<br> Maintain technical documentation and knowledge base articles.<br> Record billable and non-billable work through the service management platform.<br> Build trusted relationships with clients and internal stakeholders.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Technical Requirements Advanced troubleshooting of Windows 10 and Windows 11 environments.<br> Strong knowledge of Windows Server administration.<br> Hands-on experience with Active Directory, Group Policy, DNS, and DHCP.<br> Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.<br> Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.<br> Experience with Microsoft Intune, endpoint management, security policies, and device compliance.<br> Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.<br> Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.<br> Knowledge of server virtualization platforms such as Hyper-V or VMware.<br> Experience with backup, recovery, and disaster recovery processes.<br> Ability to perform backup restoration tests and verify recovery readiness.<br> Experience with Azure services and hybrid infrastructure environments.<br> Hands-on experience with monitoring and remote support tools.<br> Experience using HaloPSA or another ITSM or PSA platform.<br> Strong PowerShell scripting skills for task automation and system administration.<br> Knowledge of ITIL incident, problem, change, and service request management practices.<br> Ability to produce network diagrams, technical documentation, RCA reports, and implementation plans.<br> Working knowledge of VoIP systems such as 3CX is preferred.<br> Exposure to Linux administration, cloud platforms, or cybersecurity operations is an advantage.<br> Professional Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> Eight or more years of experience in technical support, IT infrastructure, or managed services.<br> Experience working in an MSP environment and supporting multiple clients.<br> Experience leading critical incidents and technical escalation cases.<br> Experience coaching or supervising technical support teams.<br> Proven technical project delivery experience.<br> Strong client and stakeholder management skills.<br> Arabic communication skills and English proficiency suitable for client meetings and technical documentation.<br> Ability to manage multiple priorities and make decisions during service disruptions.<br> Certifications At least one relevant professional certification is required.<br> ITIL 4 Foundation or higher.<br> Microsoft 365 Certified Administrator Expert.<br> Microsoft Certified Azure Administrator Associate.<br> Microsoft Certified Windows Server Hybrid Administrator Associate.<br> Microsoft Certified Endpoint Administrator Associate.<br> Microsoft Certified Identity and Access Administrator Associate.<br> Cisco Certified Network Associate.<br> CompTIA Network+ or Security+.<br> A current Fortinet, Sophos, or equivalent firewall certification.<br> 3CX certification is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>Atos&nbsp;is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.</p><br> <p>With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.<br>A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.</p><br> <p><strong>About Atos Group</strong></p><br> <p>Atos Group&nbsp;is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><strong>Choose your future. Choose Atos.</strong></p><br> </div>