• Job Description

•         Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

•         Respond to queries either in person or over the phone.

•         Train computer users.

•         Maintain daily performance of computer systems.

•         Respond to email messages for customers seeking help.

•         Ask questions to determine nature of problem.

•         Walk customer through problem-solving process.

•         Install, modify, and repair computer hardware and software.

•         Run diagnostic programs to resolve problems.

•         Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

•         Install computer peripherals for users.

•         Follow up with customers to ensure issue has been resolved.

•         Gain feedback from customers about computer usage.

•         Run reports to determine malfunctions that continue to occur.

Requirements

• Job Requirements:

•         Previous working experience as an IT Help Desk Technician for (1-3) years

•         BA in IT, Computer Science, or a similar relevant field

•         Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.

•         A + Certificate.

•         N + Certificate.

•         Max age is 30 years .

• V. Good English Language