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<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Front Office Supervisor</strong>, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery</li><li>Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback</li><li>Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues</li><li>Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency</li><li>Manage special projects: Lead department initiatives or ad-hoc assignments<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About the Role We are looking for an experienced Customs Supervisor (fluent in Arabic and Chinese) to oversee all import/export and trade compliance activities at our Egyptian factory. You will be responsible for building a robust local customs compliance system, ensuring the seamless and cost-efficient flow of raw materials and finished goods. This role is critical in mitigating trade risks and maintaining strong relationships with local authorities while aligning with our global supply chain strategies.<br>Key Responsibilities Customs Compliance System Establishment: Take full charge of constructing and optimizing the import/export customs compliance system. Master the latest Egyptian customs policies, tariff rules, foreign exchange controls, and NAFEZA system requirements to ensure legal and efficient import/export operations. Sino-Egyptian Business Coordination: Serve as the core customs liaison between the factory and domestic departments (Supply Chain, Foreign Trade, Procurement). Align declaration standards and business procedures, and provide timely updates on Egyptian customs policy changes to solve complex cross-border clearance issues. Documentation & Full-Process Management: Oversee the standardization, strict review, and filing of all import/export documents (Customs Declarations, Bills of Lading, Commercial Invoices, Certificates of Origin). Ensure all documentation complies with NAFEZA specifications to minimize delays and tariff costs. Risk Control & Policy Research: Lead full-chain risk investigations covering commodity classification, tariff declaration, and trade filing. Establish a customs risk early warning mechanism and independently handle abnormal issues such as cargo detention, clearance exceptions, and customs inspections. Data Analysis & Team Management: Manage the daily operations, training, and performance of the customs team. Analyze import/export data and tariff costs to produce special reports for headquarters, ensuring accurate tax calculation and cost control.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Chinese (verbal and written) for effective business communication, official documentation, and reporting. Fluent Arabic is essential for independent liaison with Egyptian customs and port authorities. Professional Experience: Minimum of 4 years of experience in import/export customs and trade compliance in an overseas manufacturing setting, with at least 2 years in a customs team management role. Full-scale experience in Egyptian manufacturing factories is highly preferred. Professional Policy Competence: In-depth mastery of Egyptian customs policies, HS code classification, tariff calculation, rules of origin, and NAFEZA system declaration. Familiar with the construction logic of trade compliance for Chinese-funded factories. Core Competencies: Excellent cross-regional coordination and risk assessment skills. Must possess strong compliance awareness, tariff cost control acumen, and the ability to respond decisively to customs crises and special inspections.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

Job Summary<br>The Procurement Supervisor – Electromechanical will be responsible for managing and supervising the procurement activities related to electromechanical materials, equipment, and services. The role involves sourcing qualified suppliers, negotiating commercial terms, ensuring timely delivery, and maintaining cost-effective procurement processes while meeting project specifications, quality standards, and schedules.<br>Key Responsibilities<br> Supervise and manage procurement activities for electromechanical materials, equipment, and services.<br> Develop and implement procurement strategies in line with project requirements and company policies.<br> Source, evaluate, and qualify suppliers and subcontractors for electromechanical requirements.<br> Review technical specifications, BOQs, RFQs, and material requirements before initiating procurement activities.<br> Coordinate with Engineering, Technical Office, Projects, Planning, and Commercial teams to ensure procurement requirements are clearly defined.<br> Prepare and issue RFQs, compare supplier quotations, and conduct commercial evaluations.<br> Negotiate prices, payment terms, delivery schedules, warranties, and other commercial conditions.<br> Ensure materials and equipment are procured according to approved specifications, quality standards, and project schedules.<br> Monitor purchase orders and supplier performance to ensure on-time delivery.<br> Follow up on material submittals, approvals, inspections, and delivery schedules.<br> Maintain strong relationships with suppliers and identify alternative sources when required.<br> Monitor market prices and market trends for electromechanical materials and equipment.<br> Support cost-saving and value-engineering initiatives.<br> Review procurement documentation and ensure compliance with company procedures.<br> Coordinate with the Finance team regarding payment terms, invoices, and supplier settlements.<br> Prepare procurement reports, supplier evaluations, and status updates for management.<br> Supervise and guide procurement engineers and coordinators within the team.<br> Resolve procurement-related issues and escalate critical delays or commercial risks when necessary.<br><br><br><br>Requirements<br><br>Qualifications & Requirements<br> Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, or a related field.<br> Minimum 5 years of experience in Electromechanical Procurement, preferably within construction, MEP, contracting, or engineering companies.<br> Strong knowledge of electromechanical materials, equipment, and MEP systems.<br> Experience in procurement of items such as HVAC equipment, pumps, motors, generators, transformers, electrical panels, cables, fire-fighting systems, plumbing materials, and related MEP equipment.<br> Strong experience in supplier sourcing, quotation analysis, commercial negotiation, and purchase order management.<br> Good understanding of technical specifications, BOQs, drawings, and project requirements.<br> Experience dealing with local and international suppliers and subcontractors.<br> Strong negotiation, communication, and interpersonal skills.<br> Good knowledge of procurement procedures, contracts, and commercial terms.<br> Strong analytical and problem-solving skills.<br> Ability to manage multiple procurement activities and meet tight project deadlines.<br> Good command of Microsoft Office, especially Excel; knowledge of ERP/procurement systems is preferred.<br> Good command of English.<br> Strong leadership and team-management skills

The HR Supervisor manages HR account managers and ensures efficient handling of employee records, recruitment, and contract renewals. They oversee accurate data input in the SAP system and ensure compliance with labor laws. The role also involves managing social and medical insurance, as well as resignation and termination procedures.<br>Supervise HR Account Managers Oversee the daily activities of HR account managers responsible for various HR projects. Ensure that tasks related to employee files, recruitment, contract renewals, and new hires are managed effectively. Manage SAP System Entries Upload employee-related data (new hires, resignations, terminations, transfers, etc.) into the SAP system promptly and accurately. Follow up with HR account managers to ensure employee records are updated correctly in SAP. Ensure that employee contracts, attendance, and leave records are accurately reflected in SAP. Maintain Personnel Records and Files Manage and maintain an organized file index for all personnel activities and documents. Regularly review and ensure compliance with labor law for attendance and employee leave records. Oversee Employee Contract Renewals Monitor and follow up on employee contract renewals, ensuring timely entry of renewals into the SAP system. Ensure that contract renewal processes comply with company policies and Egyptian labor law. Monitor Attendance and Legal Compliance Review and monitor monthly attendance and effects sheets, ensuring accurate records for annual vacations, sick leave, overtime, and penalties. Ensure all procedures are following Egyptian labor law. Manage Labor Office and Legal Issues Address and resolve any labor-related issues with employees at the Labor Office. Respond to inquiries and complaints, ensuring all legal documentation is submitted to avoid company violations. Handle Social and governmental Medical Insurance Matters Coordinate with the social insurance team to issue annual Form 2 for social insurance. Ensure that all employees' social insurance status is updated, and resolve any issues related to uninsured employees. Handle Resignation and Termination Procedures Manage resignation and termination procedures, ensuring proper clearance, financial dues, and other required documents are completed. Coordinate Legal Department Follow-ups Collaborate with the legal department to track and resolve any legal issues related to employees, including alimony or legal cases. Ensure the resolution of these cases and proper documentation of their closure.<br>REPORTING & INTERACTIONSReport to HR Director Subordinates HR Coordinators HR Specialist<br>MINIMUM QUALIFICATION & REQUIREMENTSQualification Previous experience leading team Problem solving skillsfull knowledge of labor law Communication and conflict management skills Education Any Related Field Total Years of Experience5-7 years of experience Years of Relevant position5<br>Work Experience (Previous work Industries) FM-Construction Language B2 English

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking an experienced and dynamic spa supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As spa supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all times.</li> <li>Lead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environment.</li> <li>Manage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiency.</li> <li>Monitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service quality.</li> <li>Ensure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgency.</li> <li>Communicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service delivery.</li> <li>Greet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all times.</li> <li>Maintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyalty.</li> <li>Conduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotions.</li> <li>Recognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectations.</li> <li>Coordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergy.</li> <li>Maintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environment.</li> <li>Report maintenance requirements, security concerns, and equipment malfunctions promptly to hotel management.</li> <li>Attend departmental meetings and training sessions, staying current with industry trends and brand standards.</li> <li>Demonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation procedures.</li> <li>Act as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholders.</li> <li>Perform additional duties and responsibilities as assigned to support overall hotel operations.</li> </ul> <h4>Qualifications</h4> <p><strong>Required qualifications:</strong></p> <ul> <li>Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacity.</li> <li>Government-approved spa therapy certification and current professional licensure.</li> <li>First aid certification and CPR - basic rescuer certification.</li> <li>Thorough knowledge of spa and fitness department standard operating procedures and policies.</li> <li>Extensive knowledge of the hospitality sector, particularly the upper luxury segment.</li> <li>Demonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocols.</li> <li>Strong proficiency in English (oral and written).</li> <li>Proven ability to manage staff, provide training, and develop team members.</li> <li>Excellent organizational and time management skills with strong attention to detail.</li> <li>Advanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleagues.</li> <li>Proficiency in inventory management, financial tracking, and revenue optimization.</li> <li>Knowledge of guest relationship management systems and spa software programs.</li> <li>Ability to work flexible hours, including evenings and weekends as required by spa operations.</li> </ul> <p><strong>Preferred qualifications:</strong></p> <ul> <li>University degree in hospitality management, business administration, or related field.</li> <li>Additional certifications in spa management or wellness industry specializations.</li> <li>Experience with multiple spa treatment modalities and techniques.</li> <li>Proficiency in additional languages beyond English.</li> <li>Proven track record of achieving revenue targets and improving guest satisfaction scores.</li> <li>Experience with quality assurance audits and compliance monitoring.</li> <li>Strong problem-solving abilities and conflict resolution skills.</li> <li>Demonstrated resilience and adaptability in fast-paced, dynamic environments.</li> <li>Industry network and connections within the wellness and hospitality sector.</li> </ul> <h4>Additional information</h4> <p><strong>Hotel overview:</strong></p> <p>Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claiming Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.</p> <p>The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift.</li> <li>Frequent lifting and carrying up to 30 lbs.</li> <li>Occasional kneeling, pushing, pulling, lifting.</li> <li>Occasional ascending or descending ladders, stairs, and ramps.</li> </ul> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>

Job Purpose<br><br> JOB DESCRIPTION <br><br>Maintain clear communication with suppliers in order to ensure timely purchasing activities in adherence with relate policies and procedures. Coordinate with various departments to meet their related purchasing needs.<br><br>Roles & Responsibilities<br><br> Coordinate with internal entities as well as with vendors and suppliers to support the purchasing activities and to meet business related requirements. Use related software to support daily activities. (very week role) Handle the delegated tasks in coordination with related staff as required while ensuring the implementation of the applicable policies and procedures. Ensure purchasing requests collection from projects highlighting their needs, request clarifications and follow up as appropriate. Highlight any gap or risk that might face the purchasing operations to the Purchasing aiming to set preventive or corrective actions as required. Collect the purchase request from the Project Managers or project’s Technical Office Department after being approved by Project Managers. Collect material requisitions from the project Technical Office approved by project Manager. Coordinate with Purchasing Department in order to proceed with the purchasing activities. Perform tasks related to project purchasing as required and directly handle activities in coordination with the project manager (when the budget is below 2500 LE). Coordinate with Logistics Department/suppliers and seek for clarify and follow up the status of purchasing activities. Review invoices with quotations and purchase orders in order to verify accuracy. Update the purchasing database regularly to reflect actual purchasing activities status. Generate related reports as requested by the Purchasing Section Head and conduct additional analysis if needed. Ensure that employee is working according to the company HSE policies and regulations, and fully aware of his job risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Senior Purchasing Supervisor<br><br> Purchasing Assistant Purchasing Representative<br><br>Internal Contact Nature & Purpose Frequency<br><br> Accounting Department Logistics Department <br><br>Follow up and operational activities<br><br> Day to day As required <br><br>External Contact Nature & Purpose Frequency<br><br>Suppliers Negotiate and follow up As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications BA Business Administration<br><br>Professional Certification<br><br>Work Experience 5 years’ experience in the same field<br><br>Language Good command of English language<br><br>Computer Skills Microsoft Office

<p><strong>You are about to apply for a job at a certified Top Employer in 2026!</strong></p><p><strong>Ready to be part of one of the market leaders in Egypt? Apply now!</strong></p><p><strong>Raya Electric; one of Raya’s subsidiaries is hiring a Supervisor (Accounting).</strong></p><p><br></p><p><strong><u>What will you do?</u></strong></p><ul><li>Supervise and review General Ledger activities, including journal entries, account reconciliations, intercompany balances and trial balance review, ensuring accuracy and compliance with accounting standards and company policies.</li><li>Lead month-end and year-end closing activities, ensuring accurate recording of transactions, accruals and provisions and timely completion of financial closing requirements.</li><li>Prepare and review monthly financial statements, accounting reports and supporting schedules, ensuring accuracy, completeness and timely submission.</li><li>Oversee tax-related activities, including VAT, withholding tax, tax declarations, reconciliations and required government documentation, ensuring compliance with applicable regulations and deadlines.</li><li>Coordinate internal and external audits, prepare required financial records and supporting documents, respond to audit queries and follow up on audit findings and corrective actions.</li><li>Review GL balances and accounting records, investigate discrepancies and ensure proper reconciliation and resolution of outstanding items.</li><li>Supervise daily Accounts Payable activities, including supplier invoices, payments, advances and supplier reconciliations, ensuring accurate processing and compliance with company policies and procedures.</li><li>Monitor outstanding payables and supplier balances, ensuring proper recording of transactions and effective control over the accounts payable cycle.</li><li>Supervise fixed asset accounting activities, ensuring accurate recording, reconciliation and reporting of fixed assets in accordance with company policies.</li><li>Maintain and improve accounting procedures, documentation and internal controls, ensuring compliance with accounting standards and company policies while coordinating with Treasury and other relevant functions.</li></ul><p><br></p><p><strong><u>What will you need?</u></strong></p><ul><li>Bachelor’s degree in Accounting, Finance or related field.</li><li>5–7 years of relevant experience in Accounting</li><li>Strong knowledge of GL reconciliation and month-end/year-end closing.</li><li>Good knowledge of VAT, withholding tax and tax audit requirements.</li><li>Proficiency in ERP/accounting systems and AP processes.</li><li>Strong Excel skills for reporting, analysis and reconciliations.</li><li>Knowledge of internal controls and audit requirements.</li><li>Strong analytical, problem-solving and supervisory skills.</li></ul><p><br></p><p><strong><u>What is unique about Raya</u>?</strong></p><ul><li>Are you an eager learner? Raya believes in its employees, so we aim to continuously provide<strong> learning &amp; development</strong> plans for all of our employees to ensure their personal and career development.</li><li>Are you looking for<strong> career progression? </strong>Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.</li><li>Are you looking for<strong> a rewarding environment?</strong> Raya's top achievers are awarded annually with an international 5 days trip.</li><li>Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing<strong> </strong>CSR programs and initiatives.</li><li>Are you a foodie?<strong> Exclusive discounts</strong> for Raya employees at Raya’s Restaurants.</li></ul>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity) Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About the Role We are seeking a strategic and hands-on HR Supervisor (fluent in Arabic and Mandarin Chinese) to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

About the Role We are seeking a strategic and hands-on HR Supervisor (fluent in Arabic and Mandarin Chinese) to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<br><br>Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement Utilize guest management systems and property management software to track operations, guest preferences, and service metrics Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require<br><br>Qualifications<br><br>Required Skills and Experience:<br><br>Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment Proven ability to maintain high service levels under pressure while remaining calm and resilient Advanced problem-solving and conflict resolution abilities with a customer-focused mindset Proficiency in guest complaint handling and de-escalation techniques Experience with guest management systems and property management software (PMS) Strong organizational and time management skills with meticulous attention to detail Ability to work collaboratively across departments and foster an inclusive team environment Demonstrated capability to analyze performance metrics and make data-driven decisions Experience with staff scheduling, resource planning, and budget management Fluency in both Arabic and English<br><br>Additional Information<br><br>Our Commitment To Diversity & Inclusion<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>The Area Supervisor manages daily delivery operations, rider teams, and vendor<br> performance across an assigned district. This role is responsible for keeping delivery speeds<br> high (SLA), keeping costs under control, and ensuring smooth day-to-day operations across<br> dark stores and partner hubs through on-ground presence, performance tracking, and vendor<br> coordination.<br> Key Responsibilities:</p><br><br><p>1. Daily Operations &amp; Vendor Management:</p><br><br><ul><li>Live Fleet Oversight: Track real-time zone operations to make sure riders hit target delivery times, maintain high customer ratings, and keep order cancellations to a minimum.</li><li>Driver Performance: Keep close tabs on rider metrics to spot bottlenecks early and keep order dispatch running efficiently.</li><li>Vendor &amp; 3PL Coordination: Work directly with 3PL providers and fleet vendors to evaluate their performance, address service gaps, and scale up rider supply during rush hours or demand spikes.</li><li>Process Improvement: Work alongside the central Operations team to tweak daily workflows and fix recurring operational issues on the ground.</li></ul><p>2. Performance Tracking &amp; Analytics:</p><br><br><ul><li>KPI Management: Monitor daily operational metrics, focusing on On-Time Delivery Rate, Orders Per Hour (OPH), and Delivery Cost Per Order.</li><li>Reporting: Build regular tracking reports using Microsoft Excel (utilizing Pivot Tables, data filters, and formulas) to present clear performance trends and updates to leadership.</li><li>Problem Solving: Run quick root-cause checks whenever KPIs drop below target and put immediate fixes in place.</li></ul><p>3. Field Audits, Quality &amp; Onboarding:</p><br><br><ul><li>On-Ground Audits: Conduct routine site visits alongside Team Leaders across partner locations to inspect rider attendance, uniform compliance, gear condition, and overall professional behavior.</li><li>Quality Control: Partner with the QA team to resolve functional app issues, handle rider misconduct, and enforce service standards across the fleet.</li><li>Rider Training: Help onboard and train new drivers on app navigation, route efficiency, customer interaction standards, and road safety protocols..</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.</li><li>2–4 years of experience in Fleet Operations, E-commerce, Grocery, or Marketplace.</li><li>Strong analytical skills with the ability to translate data into business decisions.</li><li>Excellent stakeholder management and communication skills.</li><li>Advanced proficiency in Microsoft Excel; Power BI is a plus.</li><li>Excellent English.</li><li>Strong communication, organization, and time management skills.</li><li>Excellent ability to be detail oriented.</li><li>Ability to work effectively in a dynamic, fast-paced environment by collaborating with other departments.</li><li>Strong ability to multitask.</li></ul><br>Who we are<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt<br> Since joining the Delivery Hero family in 2020, the global leader in online food delivery and<br> q-commerce, instaShop has been setting the standard for excellence and convenience in the region.<br> With a dynamic and motivated team fueled by passion and innovation, every day at instaShop is an<br> opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an<br> environment where everyone’s achievements are celebrated and where success is the only way forward.<br> As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always<br> on the lookout for new talents to join us on our success journey.&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta: </strong><br> <span>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. </span><br> <span>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</span><br> <strong>Job Code:</strong><br> <span>Incremental 2026BOX-205</span><br> <strong>About the Role:</strong><br> The <strong>Control Tower Supervisor</strong> is responsible for overseeing Bosta Box operational issues and ensuring timely resolution of shipment-related cases. The role acts as a key link between <strong>Operations and Customer Experience</strong>, coordinating with different teams to investigate issues, drive corrective actions, and ensure SLA adherence. It also focuses on <strong>operational control, SOP compliance, and courier activity audits</strong> to identify risks and prevent service-impacting issues. The position plays a critical role in identifying recurring operational problems and driving <strong>continuous improvement and operational excellence</strong>.<br><br><p><b>Responsibilities :</b></p><br><ul> <li><ul> <li><strong>Own</strong> the end-to-end lifecycle of Bosta Box operational tickets raised by Customer Experience, including delivery failures, missed pickups, and shipment discrepancies.</li> <li><strong>Investigate</strong> shipment-related issues from an operational perspective to identify root causes and determine operational liability.</li> <li><strong>Coordinate</strong> with relevant operational teams, including Hubs, Fleet, and Sorting, to drive corrective actions and resolve flagged cases.</li> <li><strong>Follow up</strong> on open cases through to full closure, ensuring shipments are resolved within the agreed SLA.</li> <li><strong>Monitor</strong> ticket flow in real time, prioritizing high-severity and recurring cases to ensure timely resolution.</li> <li><strong>Execute</strong> rigorous audit protocols to detect, investigate, and eliminate fraudulent or inaccurate courier <strong>"Star" status updates</strong>.</li> <li><strong>Review</strong> operations regularly to identify risks, assess SOP compliance, and highlight areas for improvement.</li> <li><strong>Track and report</strong> key operational metrics, including First Response Time (FRT), Turnaround Time (TAT), and Resolution Rate across Bosta Box operational tickets.</li> <li><strong>Escalate</strong> unresolved or high-risk cases to the appropriate stakeholders, providing clear findings and recommendations.</li> <li><strong>Liaise</strong> daily with the Customer Experience team to align on case status, priorities, and next actions while avoiding duplicated efforts.</li> <li><strong>Identify</strong> recurring issue patterns and communicate them to Operations leadership to support root-cause resolution and prevent recurrence.</li> <li><strong>Prepare</strong> daily and weekly visibility reports covering ticket volume, resolution status, SLA adherence, and key operational findings.</li> </ul></li></ul><br><p><b>Requirements :</b></p><br><ul> <li><ul> <li>Bachelor’s degree in <strong>Business Administration, Logistics, Supply Chain, or a related field</strong>.</li> <li><strong>3–5 years of experience</strong> in Operations, Logistics, Last Mile, or Control Tower roles.</li> <li>Previous <strong>supervisory or team-lead experience</strong> is preferred.</li> <li>Experience in <strong>e-commerce, delivery, courier, or logistics operations</strong> is a strong advantage.</li> <li>Strong <strong>analytical and problem-solving skills</strong>.</li> <li>Good understanding of <strong>operational KPIs, SLAs, and performance tracking</strong>.</li> <li>Good <strong>Excel / Google Sheets</strong> skills.</li> <li>Strong <strong>communication and stakeholder management</strong> skills.</li> <li>Strong attention to detail with excellent <strong>follow-up and ownership</strong>.</li> <li>Ability to work under pressure and manage <strong>multiple priorities in a fast-paced environment</strong>.</li> <li>Good understanding of <strong>SOP compliance, operational quality, and continuous improvement</strong>.</li> </ul></li></ul><br> </div>

Application Deadline: 31 October 2026Department: Security Location: Egypt - Cairo Compensation: EGP0 / month<br><br>Description<br><br>Royal Maxim Palace Kempinski<br><br>DEFINITION<br><br>Under general supervision, coordinates a departmental safety program; makes inspections and conducts safety training; and performs related duties as required.<br><br>DISTINGUISHING CHARACTERISTICS:<br><br>This class serves as technical safety specialist in a department. This class differs from the Risk Analyst by the latter's responsibility for coordination and implementation of a countywide safety program.<br><br>SCOPE<br><br>To provide a safe and secure hotel environment by safeguarding guests, employees and assets of hotel against fire and other hazards.<br><br>OVERALL OBJECTIVES<br><br>The job of Senior Safety Supervisor is executed satisfactorily when:All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. Risk assessments completed for all tasks and implemented Job Safety analyses in place and being operated. Adequate (suitable) provision of first-aid and welfare facilities and support. A safe workplace without risk to health. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities.<br><br>The Senior Safety Supervisor is responsible of the following Talent Development tasks for their department:Support and implement new Talent Development initiatives. Identify internal and external talents* that match Kempinski’s DNA values. Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. Take the time to meet all new Food & Beverage employees. Support the Director of Food & Beverage in conducting yearly performance appraisal TTTT and give employees regular feedback on their job performance.*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESInvestigates, prepares and reviews reports of injury, property damage and claims involving the department. Inspects facilities, construction sites, equipment, work practices and safety devices for conformance with legal requirements. Reports findings and recommends changes to establish safer working conditions. Makes follow up inspections to ensure compliance to the Kempinski standards. Coordinates the record keeping of industrial injuries and safety training. Assists with the development of departmental safety policies and procedures regarding emergency management response planning and workplace safety. Reviews Federal, State and local hazardous materials handling and safety regulations and recommends policies and procedures to comply with these regulations. Advises management on environmental and safety matters, laws and regulations affecting the department. Develops safety training materials and newsletters; conducts safety meetings on requirements of applicable Federal, State and local regulations. Produces daily shift report. Undertakes audits to ensure the workplace satisfies health, safety and welfare requirements for ventilation, temperature, lighting, sanitary, washing and rest facilities. Audits each department in accordance with schedule of work. Ensures all company Prevention and precautions against, or adequate control of, exposure to hazardous substances, and danger from flammable, explosive, electrical, noise, radiation and manual handling risks are in place. Responsible for managing and training shift emergency teams to ensure evacuation and controls are in place. Provides maintenance services for all fire extinguishers and fire alarm monitoring system. Leads the fire fighting team on emergency Provides maintenance services for all fire extinguishers and fire alarm monitoring system Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire.<br><br>EXPERIENCE: :Two years of experience in safety inspection, promotion or training; or,A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities. EDUCATION:College-level course work in Occupational Health and Safety, Industrial Hygiene, Environmental Engineering or related field is highly desirable. LANGUAGE : Ability to work and communicate in a multinational environment:Local language – excellent verbal and written skills English – excellent verbal and written skills Additional language - beneficial Knowledge of: accident prevention and industrial safety practices; safety and occupational health laws and procedures; methods of assessing safety hazards and controls; hazardous materials storage and transfer procedures; emergency preparedness activities.<br><br>Ability to: identify health and safety hazards and determine proper courses of action to mitigate hazards; conduct accident investigations and identify unsafe conditions, equipment and practices; analyze situations accurately and adopt timely and effective recommendations; interpret safety and environmental laws and regulations; plan and present safety training programs; communicate effectively orally and in writing; establish and maintain effective working relationships.<br><br>TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Word and Excel Power Point INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Flexibility in the scheduling Initiative

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.</p> <ul> <li>Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities</li> <li>Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li> <li>Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li> <li>Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs</li> <li>Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement</li> <li>Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li> <li>Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues</li> <li>Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement</li> <li>Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review</li> <li>Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li> <li>Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li> </ul> <h4>Qualifications</h4> <p><strong>Required skills and experience:</strong></p> <ul> <li>Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li> <li>Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li> <li>Proven ability to maintain high service levels under pressure while remaining calm and resilient</li> <li>Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li> <li>Proficiency in guest complaint handling and de-escalation techniques</li> <li>Experience with guest management systems and property management software (PMS)</li> <li>Strong organizational and time management skills with meticulous attention to detail</li> <li>Ability to work collaboratively across departments and foster an inclusive team environment</li> <li>Demonstrated capability to analyze performance metrics and make data-driven decisions</li> <li>Experience with staff scheduling, resource planning, and budget management</li> <li>Fluency in both Arabic and English</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>