وظائف مدير تكاليف في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're hiring Group HR &amp; Training Manager!<br> Location: Multiple Locations (Head Office, Restaurants, Central Kitchen &amp; Project Sites) Employment Type: Full-Time About the Role: Unlimited Group is seeking a highly experienced and dynamic Group HR &amp; Training Manager to lead and oversee the full HR and training function across all group brands.<br> This is a leadership role responsible for building, managing, and continuously improving the people strategy, ensuring operational excellence, workforce stability, and a strong performance-driven culture.<br> Key Responsibilities: HR Strategy &amp; Workforce Planning Develop and implement HR structures aligned with business growth and operational needs Lead manpower planning across restaurants, central kitchen, head office, and new projects Identify staffing gaps, risks, and organizational inefficiencies Recruitment &amp; Onboarding Manage end-to-end recruitment cycles across all business units Ensure proper candidate screening, hiring processes, and onboarding programs Build and maintain a strong talent pipeline for critical roles Training &amp; Development Design and manage training calendars across operations, service, kitchen, and leadership roles Implement Train-the-Trainer programs, certifications, and performance-based training Ensure training aligns with operational standards, guest experience, and brand quality Performance Management &amp; KPIs Develop and maintain job descriptions, KPIs, and performance review systems Support managers in performance evaluation, promotions, and improvement plans Ensure data-driven performance decisions Employee Relations &amp; Compliance Handle employee relations, disciplinary actions, and HR compliance Ensure alignment with labor laws and company policies Manage workplace culture, communication, and employee engagement HR Operations &amp; Administration Oversee payroll inputs, attendance, employee records, and HR documentation Coordinate with Finance on payroll processes and reporting Maintain accurate HR systems and documentation Pre-Opening &amp; Expansion Support Lead HR readiness for new openings, including hiring, onboarding, and training Align with operations and project teams to meet opening timelines Support post-opening stabilization and performance tracking Reporting &amp; Leadership Provide regular HR reports on recruitment, turnover, training, and performance Lead and develop HR and training teams across all locations Continuously improve HR processes and operational efficiency Requirements: Bachelor’s degree in HR, Business Administration, or related field 7–10+ years of HR experience, with at least 3–5 years in a leadership role Strong experience in F&amp;B, hospitality, or multi-site operations Proven experience in recruitment, training, performance management, and HR operations Experience in new openings and building HR systems from scratch is a must Strong knowledge of labor laws and HR compliance Excellent leadership, communication, and problem-solving skills</span> </div>

<p>Conduct process reviews and gap analysis across different departments and group companies.<br>Identify control weaknesses, process gaps, and areas for improvement.<br>Recommend practical solutions and corrective actions to enhance operational efficiency.<br>Support ISO certifications and ensure alignment with international standards.<br>Develop, maintain, and ensure proper documentation of policies, procedures, and compliance manuals.<br>Deliver awareness and training sessions to strengthen quality and compliance practices.<br>Monitor the implementation of improvement initiatives and ensure sustainability.<br><br></p><p><strong>Requirements</strong></p><p>Requirements<br>✔ Bachelor’s Degree in a relevant field.<br>✔ 5–10 years of proven experience in Internal Audit.<br>✔ Strong knowledge of process auditing, risk assessment, and compliance.<br>✔ Excellent analytical, communication, and problem-solving skills.<br>✔ Ability to manage priorities and work effectively with different stakeholders.</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Localization Talent Manager - Freelance <p>Are you passionate about building high-performing teams in the Translation &amp; Localization industry? We are seeking a dedicated and strategic Localization Talent Manager to join our growing global team. In this role you will drive talent acquisition, development and retention initiatives tailored to the unique needs of localization, ensuring we attract and nurture exceptional linguists, project managers and technical specialists.</p><br> About the Opportunity <p>As Localization Talent Manager, you will lead end-to-end talent activities for the Translation &amp; Localization function. You will partner with hiring managers and stakeholders to define role requirements, source and assess candidates with strong technical experience, and ensure an outstanding candidate and hiring manager experience. Your focus on teamwork, customer service and time management will help us scale operations while maintaining high quality and on-time delivery.</p><br> Key Responsibilities: Talent Management &amp; Acquisition <ul><li>Lead full recruitment lifecycle for localisation roles including linguists, localisation engineers, QA specialists and project managers.</li><li>Design and execute sourcing strategies across multiple channels (proprietary databases, marketplaces, agencies and communities) to build diverse talent pipelines.</li><li>Develop and maintain role-specific assessment frameworks to evaluate technical experience, language skills and fit for localisation workflows.</li><li>Collaborate with Hiring Managers to define job profiles, priorities and timeframes while ensuring SLAs and hiring targets are met.</li><li>Provide coaching and guidance to interviewers on competency-based assessment, inclusive hiring and candidate feedback.</li><li>Manage offer process, negotiations and onboarding activities to ensure a seamless candidate experience and high acceptance rates.</li><li>Track and report recruitment metrics and time-to-fill, and recommend process improvements to increase efficiency and quality of hire.</li></ul> Skills: Essential Qualities for Success <p><strong>Technical Experience</strong></p><br> <ul><li>Practical understanding of translation technologies (CAT tools, TMS, MT, terminology management) and ability to evaluate technical competencies of candidates.</li><li>Experience working with technical job descriptions and assessing localisation engineering skills.</li></ul> <p><strong>Teamwork</strong></p><br> <ul><li>Build strong partnerships with hiring managers, project teams and external suppliers to align hiring priorities with operational needs.</li><li>Provide training, mentoring and support to internal stakeholders to improve recruitment outcomes.</li></ul> <p><strong>English Proficiency</strong></p><br> <ul><li>Excellent command of English, both written and spoken, to communicate clearly with international teams, candidates and clients.</li></ul> <p><strong>Time Management</strong></p><br> <ul><li>Ability to manage multiple requisitions and hiring projects simultaneously while meeting deadlines and maintaining high attention to detail.</li><li>Prioritise tasks effectively and escalate risks to ensure SLAs are achieved.</li></ul> <p><strong>Customer Focus</strong></p><br> <ul><li>Deliver a positive and responsive experience to both internal clients (hiring managers) and external customers (candidates, agencies, vendors).</li><li>Gather and act on feedback to continuously improve the hiring and onboarding experience.</li></ul> <p><strong>Communication</strong></p><br> <ul><li>Strong interpersonal and presentation skills for stakeholder alignment, candidate engagement and reporting to senior leadership.</li><li>Provide clear, timely and constructive feedback to candidates and hiring teams.</li></ul> Qualifications: What We're Looking For <ul><li>Bachelor's degree in Human Resources, Linguistics, Translation Studies, Business Administration or a related field.</li><li>5+ years' experience in recruitment or talent management, preferably within the Translation &amp; Localization or Language Services industry.</li><li>Demonstrable technical familiarity with localisation tools and workflows; experience assessing technical roles is highly desirable.</li><li>Proven ability to work across geographically distributed teams and with external vendors and freelance communities.</li><li>Proficient with Applicant Tracking Systems (ATS) and recruitment analytics; strong MS Office skills.</li></ul> What We Offer <ul><li>Competitive salary and performance-related incentives.</li><li>Comprehensive benefits package including health coverage and retirement options.</li><li>Professional development opportunities and clear career progression paths.</li><li>Collaborative, inclusive and supportive international work culture.</li></ul> Join Us and Make an Impact! <p>If you are motivated by building exceptional teams in the Translation &amp; Localization industry and meet the qualifications above, we would love to hear from you. Apply now to help us attract and develop the talent that will drive our global success.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Functional and Specialist Recruitment Manager for one of our partners, a leading Digital Bank!<br> Job Summary The Functional and Specialist Recruitment Manager owns full cycle hiring across the Bank's business and corporate functions, from the first conversation through to the signed offer.<br> This role is responsible for sourcing and winning specialist and hard to fill talent across banking, fintech, and other professional services, while bringing a rigorous, evidence based process to regulated and control function roles.<br> As the first point of contact for every candidate, this person is the first proof point of what the Bank stands for, protecting the candidate experience for those hired and those who aren't.<br> Responsibilities Own full cycle hiring across business and corporate functions, from first conversation to signed offer.<br> Proactively source talent across banking, fintech, and other professional services rather than relying on inbound applications.<br> Apply banking level rigor to hiring for regulated and control function roles, ensuring candidates meet the standard required by the license.<br> Assess candidates for both capability and cultural fit through a structured, evidence based process.<br> Partner with functional leaders as a genuine hiring advisor, guiding role definition and hiring strategy.<br> Protect the candidate experience throughout the process, ensuring every candidate, hired or not, leaves with a positive impression of the Bank.<br> Build and maintain living pipelines for the hardest to fill roles, ensuring the next critical hire is already in motion.<br> Deliver hires on time and to the standard required for the Bank's launch and growth plans.<br> Several years of experience running full cycle recruitment, either in-house or agency side, across a range of business or corporate functions.<br> Proven ability to source and win specialist and hard to fill talent, not simply screen inbound applicants.<br> Strong credibility and communication skills to engage senior leaders as a trusted advisor.<br> A structured, evidence based approach to assessing talent, with the discipline to back hiring decisions with data and process, not just instinct.<br> Financial services recruitment experience is a plus, though not essential.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an Infrastructure Operations &amp; Management Manager for one of our partners, a leading Digital Bank!<br> Job Summary The Infrastructure Operations &amp; Management Manager is responsible for the provisioning, operation, and resilience of the Bank's core infrastructure, including servers, storage, networks, and data centers.<br> This role ensures that staging, production, and testing environments are reliably hosted and available, and that the Bank's disaster recovery and backup capabilities meet business continuity requirements.<br> Responsibilities Provision and manage staging, production, and data center environments, including hosting of testing environments for systems under development.<br> Own the hosting, management, and operation of the Bank's data centers.<br> Operate and maintain core infrastructure, including servers, operating systems, storage, and networks.<br> Manage and operate storage and backup systems, ensuring data integrity and recoverability.<br> Ensure availability, resilience, and capacity planning across all environments to meet current and future business needs.<br> Own backup execution, recovery readiness, and disaster recovery (DR) capabilities, including regular DR testing.<br> Manage infrastructure patching, capacity upgrades, and lifecycle management of hardware and systems.<br> Coordinate with security teams to ensure infrastructure hardening and compliance with banking regulatory requirements.<br> Manage relationships with data center, hosting, and infrastructure vendors, including budget and contract oversight.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.<br> Minimum of 7 years of experience in infrastructure operations or data center management, ideally within banking or financial services.<br> Strong hands-on knowledge of servers, operating systems, storage, backup, and networking technologies.<br> Experience with data center operations, including on-prem, hybrid, and/or cloud infrastructure.<br> Solid understanding of disaster recovery (DR) and business continuity planning (BCP) principles.<br> Experience with virtualization technologies and infrastructure capacity planning.<br> Familiarity with regulatory and audit requirements applicable to banking infrastructure.<br> Strong leadership and vendor management skills.<br></span> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The medium enterprise accounts manager role at Vodafone Egypt is mainly to drive sales growth and expand Vodafone’s market share across assigned regional territories, within Vodafone Business / enterprise accounts while meeting customer excellence standards. The medium enterprise accounts manager is responsible for ensuring that SME/SOHO account management channel is meeting customer excellence standards while creating a visible step change versus our competition to gain market share.</p> <h4>Job profile</h4> <ul> <li>Managing a group of accounts to work on achieving net adds, voice points, solution and accounts targets</li> <li>Growing revenue by selling Vodafone’s telecom and digital solutions</li> <li>Building strong client relationships with business customers and key stakeholders</li> <li>Identifying new business opportunities and winning new accounts</li> <li>Coordinating with internal teams like marketing, activation, IT, and operations to execute projects smoothly</li> <li>Ensuring customer excellence and handling by resolving issues quickly and improving customer satisfaction/NPS</li> <li>Monitoring performance and reporting on sales progress, account health, and market opportunities</li> <li>Ensuring the quality of sales</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>Experience in telecom and technology industries</li> <li>Sales/account management experience</li> <li>Negotiation and communication skills</li> <li>Commercial awareness</li> <li>Full awareness of Vodafone Business digital solutions</li> <li>Strong stakeholder management and reporting skills</li> <li>Reporting, time management and presentation skills</li> <li>Results oriented, self-disciplined and organized</li> <li>Spoken and written English language</li> <li>Having minimum 1 year of sales experience</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a highly experienced customer programme manager to lead large-scale, customer-facing projects and programmes across multiple domains for our enterprise clients. This role involves managing complex, multi-party teams, driving delivery excellence, and ensuring alignment with time, cost, and quality standards. The individual will oversee governance, risk management, resource planning, and financial control, while engaging senior stakeholders and supporting pre-sales activities.</p> <h4>What you will do</h4> <strong>Vision, planning and control</strong><br> <ul> <li>Define and communicate the high-level vision and desired future state for the programme.</li> <li>Create detailed programme plans, including resource requirements, interdependencies, and critical paths.</li> <li>Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes.</li> <li>Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle.</li> </ul> <strong>Organisation & leadership</strong><br> <ul> <li>Build and lead high-performing cross-functional teams.</li> <li>Clarify skills requirements and manage recruitment and development during engagement.</li> <li>Act as a coach and mentor, fostering collaboration and motivation.</li> <li>Influence relationships with internal and external stakeholders and support effective business change.</li> </ul> <strong>Quality assurance and reporting</strong><br> <ul> <li>Apply quality assurance standards across all work streams.</li> <li>Implement robust reporting mechanisms for budget, timelines, and KPIs.</li> <li>Maintain accurate financial and project documentation, including lessons learned and closure reports.</li> </ul> <strong>Risk, issue and change management</strong><br> <ul> <li>Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Align outcomes with benefits realisation plans and manage scope changes effectively.</li> <li>Maintain business cases and ensure ongoing viability of projects and programmes.</li> <li>Forecast and report on budgets and expenditure accurately.</li> </ul> <h4>Who you are</h4> <ul> <li>Over 7 years of experience managing major programmes within the ICT industry.</li> <li>Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels.</li> <li>Proven ability to manage multiple complex projects concurrently.</li> <li>Excellent interpersonal and communication skills, including confident presentations at executive level.</li> <li>Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation.</li> <li>Experience in programme and project budget management, financial accounting, and telecommunications environments.</li> <li>Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What’s in it for you</h4> <ul> <li>Opportunity to lead high-impact programmes for global enterprise customers.</li> <li>Exposure to senior stakeholders and strategic decision-making.</li> <li>Work in a collaborative, innovative environment with cutting-edge technologies.</li> <li>Professional growth through challenging projects and leadership responsibilities.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced programme governance and risk management techniques.</li> <li>Strategic stakeholder engagement and negotiation skills.</li> <li>Financial planning and benefits realisation in large-scale programmes.</li> <li>Leadership in multi-domain, cross-functional environments.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <br> <h4>Job description</h4> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <br> <h4>Qualifications</h4> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <p><strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li></p> <p><strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li></p> <p><strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li></p> <p><strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li></p> <p><strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li></p> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.<br> Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.<br> Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.<br> Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.<br> Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.<br> Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.<br> Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.<br> Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.<br> Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.<br> Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.<br> Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.<br> Excellent command of English, both written and spoken.<br> Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Fixed Connection PM Sr. Specialist<br> Take responsibility for multiple and complex data and solutions project management.</p> <h4>Job profile</h4> <p>Responsible for project management of total communication projects.<br> Responsible for all broadband communication solutions technology fixed / 3G connectivity / WiMax / Microwave service delivery end to end.<br> Set project plans to customers, update on the progress, and report/order needed hardware for customer open projects.<br> Conduct customer visits during the project life cycle from kick-off meeting with the customer till the project closure and be main customer’s focal point during project life cycle.<br> Collect customer acceptance and hand over the projects to NOC and CRM departments.<br> Coordinate and follow up on project acceptances with service assurance during customer meetings.</p> <h4>Competencies and qualifications</h4> <ul> <li>Excellent communication, conflict resolution, and negotiation skills.</li> <li>Customer-orientated and innovative approach to service design and delivery.</li> <li>Result orientated.</li> <li>Good organizational and project management skills with a sense of vision, ability to grasp complex concepts, and think strategically.</li> <li>Exceptional time management abilities and problem solver.</li> <li>Ability to interact effectively, using good interpersonal skills.</li> <li>Technical / professional qualifications required: <ul> <li>BA in Communications or Networks</li> <li>Relevant professional / supervisory qualification</li> <li>Relevant experience within project management (PMP, Prince2 is a plus)</li> <li>PMP certificate</li> <li>Basic knowledge of Agile methodologies</li> </ul> </li> <li>Ability to communicate effectively in a variety of written and verbal formats with a wide range of people - external individuals, organizations, and agencies.</li> <li>Experience planning for and successfully addressing quality assurance issues.</li> <li>Ability to manage teams, contracted staff, partnerships, and relationships.</li> <li>Excellent IT skills – word processing, spreadsheets, databases, Microsoft Project, email, and web.</li> <li>Strong time management skills and motivation – ability to work to deadlines and under pressure.</li> <li>Understanding of revenue reporting needs and effective data and information management issues.</li> <li>Experience working with budgets and financial systems.</li> <li>Ability to work and contribute effectively to a team.</li> <li>Commitment to own personal professional development.</li> <li>Experience assessing and/or evaluating individuals and projects.</li> <li>Experience commissioning and contracting work and performance monitoring.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant guidance provided by Vodafone.</p> <p>Together we can.</p></p><p></p>

<p><h4>Job description</h4> <p>Directs Security Operations Center (SOC) activities including monitoring, triage, and escalation to ensure continuous protection of fintech and corporate infrastructure.</p> <p>Oversees end-to-end incident response phases (detection to recovery) to minimize the impact of cyber threats on payment systems.</p> <p>Coordinates incident response workflows across internal teams and external stakeholders to ensure a unified and rapid organizational defense.</p> <p>Architects incident response playbooks and operational procedures to standardize security actions and improve response consistency.</p> <p>Develops advanced detection rule sets and security anomaly patterns to enhance the organization's proactive defense capabilities.</p> <p>Establishes a comprehensive cyber threat intelligence capability to integrate indicators of compromise (IOCs) into active detection systems.</p> <p>Executes proactive threat hunting across endpoints and cloud environments to identify and neutralize hidden security risks.</p> <p>Governs enterprise-wide vulnerability management and remediation tracking to ensure critical payment platforms remain secure and patched.</p> <p>Analyzes operational security metrics to provide senior leadership with actionable reporting on the organization's defensive posture.</p> <p>Leads and mentors SOC analysts and threat responders to foster a high-performing team culture focused on operational excellence.</p> <h4>Skills description</h4> <p><strong>Interpersonal skills</strong></p> <ul> <li>Strong operational leadership and team management.</li> <li>Ability to lead teams during high-pressure cyber incidents.</li> <li>Excellent communication skills for technical and executive audiences.</li> <li>Strong decision-making and crisis management capabilities.</li> <li>Collaboration with engineering, fraud, and product teams.</li> <li>Ability to mentor and develop cyber defense professionals.</li> </ul> <p><strong>Technical skills</strong></p> <ul> <li>Deep understanding of SOC operations and security monitoring processes.</li> <li>Experience operating SIEM, EDR, NDR, SOAR, and threat intelligence platforms.</li> <li>Strong knowledge of incident response methodologies and digital forensics.</li> <li>Experience with threat intelligence frameworks such as MITRE ATT&CK.</li> <li>Experience with vulnerability management tools and patch prioritization.</li> <li>Understanding of cloud security monitoring across AWS, Azure, or GCP.</li> <li>Knowledge of malware analysis and threat actor tactics, techniques, and procedures.</li> <li>Familiarity with security logging, detection engineering, and threat hunting techniques.</li> </ul> <p><strong>Professional experience</strong></p> <ul> <li>10+ years cybersecurity or security operations.</li> <li>Minimum 5 years managing SOC or security operations teams.</li> <li>Experience managing incident response programs and cyber crisis events.</li> <li>Experience implementing threat intelligence and threat hunting capabilities.</li> <li>Experience operating vulnerability management programs at enterprise scale.</li> <li>Experience working in fintech, banking, payments, or other regulated environments is highly desirable.</li> </ul> <p><strong>Management experience</strong></p> <ul> <li>5+ years.</li> </ul> <p><strong>Educational background</strong></p> <ul> <li>Bachelor’s degree in Cyber Security, Computer Science, Information Technology or related field.</li> <li>Relevant certifications may include:</li> <ul> <li>CISSP – Certified Information Systems Security Professional</li> <li>GIAC Certified Incident Handler (GCIH)</li> <li>GIAC Certified Forensic Analyst (GCFA)</li> <li>Certified Ethical Hacker (CEH)</li> <li>Certified SOC Analyst (CSA)</li> </ul> </ul></p><p></p>

<p><h4>Company description</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.</p> <p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p> <h4>Job description</h4> <p><strong>1. Operational excellence & quality control</strong></p> <ul> <li>Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.</li> <li>Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mu00f6venpick and Accor hygiene standards.</li> <li>Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.</li> <li>Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.</li> </ul> <p><strong>2. Team leadership & talent development</strong></p> <ul> <li>Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners.</li> <li>Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.</li> <li>Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.</li> <li>Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.</li> </ul> <p><strong>3. Inventory management & cost control</strong></p> <ul> <li>Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.</li> <li>Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.</li> <li>Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.</li> </ul> <p><strong>4. Guest experience</strong></p> <ul> <li>Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.</li> <li>Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.</li> </ul> <h4>Qualifications</h4> <p>Education: Diploma or bacheloru2019s degree in hospitality management, business administration, or a related field.</p> <p>Experience: 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1u20132 years in a supervisory or assistant managerial capacity.</p> <p>Brand familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.</p> <h4>Additional information</h4> <ul> <li>Good communication and customer contact skills</li> <li>Service oriented with an eye for details</li> <li>Ability to work effectively and contribute in a team</li> <li>Self-motivated and energetic</li> <li>Well-presented and professionally groomed at all times</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking a dynamic and visionary F&B Marketing Manager to join our organization in Cairo, Egypt. This is a business-driving role with direct impact on food and beverage revenue and profitability. You will take full responsibility for marketing and branding all F&B outlets, ensuring strong market positioning, sustained occupancy, and revenue growth. As a key strategic leader, you will have the mandate to influence decision-making across product development, pricing, promotions, events, and brand positioning. This role offers an exciting opportunity to build and elevate a compelling F&B brand while collaborating closely with operations teams and external partners.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Develop and execute comprehensive marketing strategies for all F&B outlets, defining the unique positioning and role of each concept within the portfolio</li> <li>Create and manage 360-degree campaigns across online and offline channels, including social media, PR, influencer partnerships, events, brand collaborations, and traditional advertising</li> <li>Drive occupancy and revenue through strategic promotional activities, traffic generation, and seasonal campaign planning (holidays, special events, themed brunches)</li> <li>Collaborate on pricing strategies, conversion optimization, and revenue management initiatives with F&B leadership</li> <li>Produce compelling content and storytelling that builds a strong, cohesive F&B brand identity and communicates the emotional experience of each outlet</li> <li>Monitor campaign performance, traffic metrics, paid online activities, and ROI; translate data insights into actionable business decisions</li> <li>Work collaboratively with F&B management and culinary teams to influence menu storytelling, guest experience, and operational offerings</li> <li>Manage relationships with external agencies, freelancers, and vendors to ensure quality execution and cost efficiency</li> <li>Stay informed on gastronomy trends, local market dynamics, and competitive positioning within Cairo's F&B landscape</li> <li>Support the development of brand guidelines, collateral materials, and visual assets that reflect premium positioning and local market preferences</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience in F&B marketing, ideally from a luxury hotel, premium restaurant group, or lifestyle marketing agency</li> <li>Demonstrated expertise in developing and executing marketing strategies with measurable business impact on revenue and occupancy</li> <li>Strong hands-on experience creating engaging content, managing campaigns, and building brand narratives</li> <li>Proficiency in digital marketing channels including social media management, online advertising, and analytics platforms</li> <li>Excellent analytical skills with the ability to monitor performance metrics, interpret data, and optimize campaigns based on insights</li> <li>Experience managing budgets, vendor relationships, and cross-functional teams</li> <li>Solid understanding of the F&B industry, dining experiences, and the ability to translate culinary concepts into compelling marketing messages</li> <li>Familiarity with gastronomy trends and the luxury/premium market segment</li> <li>Fluent, professional-level English communication skills (written and verbal)</li> <li>Fluent Arabic language proficiency</li> <li>Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously</li> <li>Collaborative mindset with excellent interpersonal skills and the ability to work effectively with diverse teams</li> <li>Creative thinking and innovative approach to problem-solving and campaign development</li> <li>Flexibility and adaptability in a fast-paced, dynamic environment</li> <li>Knowledge of the Egyptian F&B market, local consumer behavior, and regional media landscape (preferred)</li> <li>Experience with event marketing and experiential activations (preferred)</li> </ul> <h4>Additional information</h4> <p><strong>Hotel overview:</strong><br> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br> The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong><br> Constant standing and walking throughout shift.<br> Occasional ascending or descending stairs and ramps.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>Support and drive the specialty leasing function by maximizing revenue generation through short-term leasing opportunities, activations, kiosks, pop-up concepts, and promotional spaces across the mall. The role is responsible for enhancing the tenant mix, strengthening customer engagement, and ensuring all specialty leasing activities align with the asset management strategy, revenue objectives, occupancy targets, and overall customer experience goals.</p> <h4>What you will do</h4> <ul> <li>Assist in developing and executing the specialty leasing strategy in alignment with overall mall and asset objectives.</li> <li>Oversee day-to-day specialty leasing operations, including kiosks, RMUs (Retail Merchandising Units), pop-up stores, and promotional activities.</li> <li>Conduct regular market research to identify new retail concepts, seasonal trends, and potential partners.</li> <li>Negotiate and finalize rental agreements, ensuring compliance with company policies, financial controls, and legal requirements.</li> <li>Monitor tenant performance, occupancy levels, and revenue contributions, taking corrective actions when necessary.</li> <li>Support in the preparation of specialty leasing budgets, revenue forecasts, and periodic management reports.</li> <li>Build and maintain strong relationships with brands, agencies, and vendors to secure new business opportunities and long-term partnerships.</li> <li>Coach, guide, and follow up with specialty leasing executives and administrative staff to ensure performance standards, target achievement, and professional development.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>3–6 years of experience in leasing, preferably within shopping malls, retail destinations, or mixed-use developments.</li> <li>Proven track record of achieving leasing and revenue targets while managing multiple stakeholders, tenants, brands, and agencies.</li> <li>Strong negotiation, business development, and commercial acumen, with the ability to identify and secure new revenue-generating opportunities.</li> <li>Solid understanding of retail real estate, mall operations, specialty leasing, and tenant management practices.</li> <li>Ability to analyze market trends, customer behavior, and commercial performance to identify growth opportunities.</li> <li>Excellent communication, relationship management, and stakeholder engagement skills.</li> <li>Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.</li> <li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word, as well as leasing or asset management systems.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.</li> <li>Demonstrated ability to build and maintain strong relationships with tenants, brands, agencies, and commercial partners.</li> <li>Strong understanding of specialty leasing strategies, revenue generation, budgeting, forecasting, and market research.</li> <li>Experience within mall management, retail leasing, or commercial real estate environments is highly preferred.</li> <li>Bilingual proficiency in Arabic and English is preferred.</li> <li>Strong commercial drive, customer focus, communication, negotiation, and stakeholder management capabilities.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large-scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support and drive the specialty leasing function by maximizing revenue generation through short-term leasing opportunities, activations, kiosks, pop-up concepts, and promotional spaces across the mall. The role is responsible for enhancing the tenant mix, strengthening customer engagement, and ensuring all specialty leasing activities align with the asset management strategy, revenue objectives, occupancy targets, and overall customer experience goals.</p> <h4>What you will do</h4> <li>Assist in developing and executing the specialty leasing strategy in alignment with overall mall and asset objectives.</li> <li>Oversee day-to-day specialty leasing operations, including kiosks, RMUs (Retail Merchandising Units), pop-up stores, and promotional activities.</li> <li>Conduct regular market research to identify new retail concepts, seasonal trends, and potential partners.</li> <li>Negotiate and finalize rental agreements, ensuring compliance with company policies, financial controls, and legal requirements.</li> <li>Monitor tenant performance, occupancy levels, and revenue contributions, taking corrective actions when necessary.</li> <li>Support in the preparation of specialty leasing budgets, revenue forecasts, and periodic management reports.</li> <li>Build and maintain strong relationships with brands, agencies, and vendors to secure new business opportunities and long-term partnerships.</li> <li>Coach, guide, and follow up with specialty leasing executives and administrative staff to ensure performance standards, target achievement, and professional development.</li> <h4>Required skills to be successful</h4> <li>3–6 years of experience in leasing, preferably within shopping malls, retail destinations, or mixed-use developments.</li> <li>Proven track record of achieving leasing and revenue targets while managing multiple stakeholders, tenants, brands, and agencies.</li> <li>Strong negotiation, business development, and commercial acumen, with the ability to identify and secure new revenue-generating opportunities.</li> <li>Solid understanding of retail real estate, mall operations, specialty leasing, and tenant management practices.</li> <li>Ability to analyze market trends, customer behavior, and commercial performance to identify growth opportunities.</li> <li>Excellent communication, relationship management, and stakeholder engagement skills.</li> <li>Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.</li> <li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word, as well as leasing or asset management systems.</li> <h4>What equips you for the role</h4> <li>Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.</li> <li>Demonstrated ability to build and maintain strong relationships with tenants, brands, agencies, and commercial partners.</li> <li>Strong understanding of specialty leasing strategies, revenue generation, budgeting, forecasting, and market research.</li> <li>Experience within mall management, retail leasing, or commercial real estate environments is highly preferred.</li> <li>Bilingual proficiency in Arabic and English is preferred.</li> <li>Strong commercial drive, customer focus, communication, negotiation, and stakeholder management capabilities.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart. Join us and become a Heartist®.</p> <h4>Job description</h4> <p>Assist the Front Office Manager in organisation, implementation and planning matters in order to ensure that the department works flawlessly.</p> <p>In line with the hotel’s policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.</p> <p>Enhance the image of Rixos Hotels and its standards and direct employees in this regard.</p> <p>Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</p> <p>Follow up the notes written in the log book.</p> <p>Assist the Front Office Manager in ensuring coordination with other departments.</p> <p>Ensure that guest services and check-in and check-out procedures are carried out in accordance with Rixos Hotel’s standards and hospitality image, and instruct employees accordingly.</p> <p>In cases where the Front Office Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.</p> <p>Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.</p> <p>Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the “Through Our Guests’ Eyes” report.</p> <p>Control the daily reports.</p> <p>Monitor the proper use of the cash advance and master keys and inform the Front Office Manager.</p> <p>Attend to the integration of new employees in the team.</p> <p>Prepare and monitor the weekly schedules for employees.</p> <p>Follow up the VIP reservations and closely follow up any special requests.</p> <p>Check the order and accuracy of the folio to be entered into the city ledger.</p> <p>In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.</p> <p>Pay attention to the appearance and hygiene of subordinates.</p> <p>Organise activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.</p> <p>Define general distribution of tasks in the Front Office Department.</p> <p>Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organise and hold internal communication meetings.</p> <p>Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.</p> <p>Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.</p> <p>Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.</p> <p>Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</p> <p>Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.</p> <p>Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.</p> <p>Work on the training of employees and, when necessary, take part in the training as a participant or trainer.</p> <p>Take part in the emergency response teams.</p> <p>Predict that all activities and purchased equipment and belongings may create disease for the environment, join all activities organised to protect biological diversity and share the responsibilities. Share individual responsibilities in order to increase environmental knowledge and carry on necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed materials etc.).</p> <p>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Continue implementing decisions taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p> <p>Implement responsibilities in order to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment and lead staff.</p> <p>Provide safe carrying, storing and use of chemicals in accordance with laws, controlling and reducing chemical pollution.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <p>Carry out all responsibilities related to protection from pandemic disease and action response implemented at the facilities.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> 4-year bachelor's degree</p> <p><strong>Experience:</strong> At least 5 years of related work experience following theoretical education.</p> <p><strong>Foreign language:</strong> Sufficient level of English to communicate effectively with guests and employees.</p> <p><strong>Courses and training:</strong> Prior attendance in seminars and trainings in the related field.</p> <p><strong>Computer literacy:</strong> MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p><strong>Skills:</strong> Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li> <strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li> <strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li> <strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li> <strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.</p> <p>Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.</p> <p>Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.</p> <p>Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.</p> <p>Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.</p> <p>Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.</p> <p>Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.</p> <p>Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.</p> <p>Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.</p> <p>Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.</p> <p>Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.</p> <p>Excellent command of English, both written and spoken.</p> <p>Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large-scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The O2C - Manager will focus on supporting the day-to-day activities of the O2C function whilst complying with organization’s policies and procedures and ensuring necessary checks and balances to mitigate risks through the team members.</p> <h4>What you will do</h4> <ul> <li>Ensure strong control and governance to the activities involved in Order to Cash process in compliance with company policies and procedures.</li> <li>Drive further development and enhancement of the current process.</li> <li>Ensure daily, weekly, monthly partnering support to business operations are completed by O2C accountants. Execute and review GL reconciliations.</li> <li>Ensure risks, exceptions, and interface fallouts highlighted by accountants or identified by self are resolved in a timely manner by performing review, reconciliation, escalations, and substantiation of O2C accounts and reports.</li> <li>Review accounts receivables and overdue position shared with business to facilitate their follow-up and collection activities.</li> <li>Execute and review customer accounts reconciliation carried out by self or accountants.</li> <li>Execute and review provision working for various risks including doubtful debts as per policy.</li> <li>Execute, review, and approve various accounting entries made by self or accountants.</li> <li>Execute, review, and comply with the department checklist for month-end, quarter-end, and year-end book closing.</li> <li>Identify standardization and automation initiatives and drive as a project for cost saving.</li> <li>Ensure support with resolution of audit requests (internal and external) within the submission timelines.</li> <li>Review GL schedules from the balance sheet substantiation perspective as per the group initiative.</li> <li>Support management with ad-hoc reporting requirements.</li> <li>Conduct or participate in review meetings with business.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong analytical, problem-solving, and organizational skills with attention to detail.</li> <li>Effective communication and collaboration with multiple stakeholders.</li> <li>Interpersonal skills and delegation capabilities; collaborative and team player.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Finance graduate or similar accounting qualifications.</li> <li>Minimum of 4 to 6 years’ experience in large corporates, trading, retail, and real estate business.</li> <li>Good accounting knowledge (IFRS knowledge is preferred).</li> <li>Excellent written and verbal communication in English.</li> <li>Experience of working on SAP, Excel, PowerPoint, Power BI, and other Microsoft Office tools.</li> <li>Experience in O2C processes.</li> </ul> <h4>Candidate experience</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The O2C - Manager will focus on supporting the day-to-day activities of the O2C function whilst complying with organization’s policies and procedures and ensuring necessary checks and balances to mitigate risks through the team members.</p> <br> <h4>What you will do</h4> <ul> <li>Ensure strong control and governance to the activities involved in order to cash process in compliance with company policies and procedures.</li> <li>Drive further development and enhancement of the current process.</li> <li>Ensure daily, weekly, and monthly partnering support to business operations are completed by O2C accountants. Execute and review GL reconciliations.</li> <li>Ensure risks, exceptions, and interface fallouts highlighted by accountants or identified by self are resolved in a timely manner by performing review, reconciliation, escalations, and substantiation of O2C accounts and reports.</li> <li>Review accounts receivables and overdue position shared with business to facilitate their follow-up and collection activities.</li> <li>Execute and review customer accounts reconciliation carried out by self or accountants.</li> <li>Execute and review provision working for various risks including doubtful debts as per policy.</li> <li>Execute, review, and approve various accounting entries made by self or accountants.</li> <li>Execute, review, and comply with the department checklist for month-end, quarter-end, and year-end book closing.</li> <li>Identify standardization and automation initiatives and drive as a project for cost saving.</li> <li>Ensure support with resolution of audit requests (internal and external) within the submission timelines.</li> <li>Review GL schedules from the balance sheet substantiation perspective as per the group initiative.</li> <li>Support management with ad-hoc reporting requirements.</li> <li>Conduct or participate in review meetings with business.</li> </ul> <br> <h4>Required skills to be successful</h4> <ul> <li>Strong analytical, problem-solving, and organization skills with attention to detail.</li> <li>Effective communication and collaboration with multiple stakeholders.</li> <li>Interpersonal skills and delegation capabilities; collaborative and team player.</li> </ul> <br> <h4>What equips you for the role</h4> <ul> <li>Finance graduate or similar accounting qualifications.</li> <li>Minimum of 4 to 6 years’ experience in large corporates, trading, retail, and real estate business.</li> <li>Good accounting knowledge (IFRS knowledge is preferred).</li> <li>Excellent written and verbal communication in English.</li> <li>Experience of working on SAP, Excel, PowerPoint, Power BI, and other Microsoft Office tools.</li> <li>Experience in O2C processes.</li> </ul> <br> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <br> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <br> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>We are seeking a dynamic and customer-oriented assistant guest relation manager to join our team. In this role, you will be responsible for maintaining high-quality guest services and assisting the guest relation manager in overseeing the daily operations of our hotel's front-of-house services.</p> <ul> <li>Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li> <li>Assist in optimizing hotel occupancy and room rates to maximize revenue</li> <li>Handle guest complaints professionally and effectively, ensuring prompt resolution</li> <li>Support the guest relation manager in operating a highly proficient and productive guest services department</li> <li>Conduct and assist in training programs for the guest service team</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Implement and maintain standard operating procedures for the guest service department</li> <li>Monitor and improve systems and procedures to enhance operational efficiency</li> <li>Assist in managing reservations and coordinating with housekeeping for room readiness</li> <li>Contribute to sales efforts by promoting hotel services and special offers</li> <li>Ensure compliance with health and safety regulations</li> <li>Participate in departmental meetings and continuous improvement initiatives</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li> <li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li> <li>Excellent customer service skills with a focus on guest satisfaction</li> <li>Demonstrated leadership abilities and experience in training and developing team members</li> <li>Strong problem-solving skills and ability to handle guest complaints effectively</li> <li>Proficiency in hotel management software and reservation systems</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Detail-oriented with strong organizational skills</li> <li>Sales-oriented mindset with the ability to upsell hotel services</li> <li>Flexibility to work varying shifts, including weekends and holidays</li> <li>Knowledge of health and safety regulations in the hospitality industry</li> <li>Familiarity with the local area and attractions in Coimbatore is a plus</li> </ul></p><p></p>