وظائف مدير العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY&nbsp;<br>Responsible for maximizing revenue and profit associated with rooms and function space in participating cluster properties. Position is accountable for preparing forecasts, budgets and projections, as well as pricing, positioning and inventory management. Oversees processes associated with demand, revenue, forecasting, inventory management and opportunity analysis. Works with the sales strategy team to develop the hotel(s)’ sales strategy and ensure implementation. Identifies future revenue opportunities and effectively communicates strategies to the sales organization.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Analyzing and Reporting Revenue Management Data<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Provides revenue strategy and analysis functional expertise and leadership to general managers, property leadership teams and market sales leaders.<br>• Translates or explains what information means and how it can be used.<br>• Evaluates effectiveness of property participation in electronic sales channels.<br>• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.<br>• Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space – 3-month and 6 month, long range and budget.<br>• Assists hotels with pricing and provides input on business evaluation recommendations.<br>• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.<br>• Generates updates on transient segment each period.<br>• Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market.<br>• Assists with account diagnostics process and validates conclusions.<br>Managing Revenue Management Projects and Strategy&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Updates market and revenue knowledge and aligns strategies and approaches accordingly.<br>• Establishes long-range objectives and specifies the strategies and actions to achieve them.<br>• Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Takes a predetermined strategy and drives the execution of that strategy.<br>• Thinks creatively and practically to develop, execute and implement new business plans.<br>• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.<br>• Manages all revenue, profit and demand data associated with rooms and function space.<br>• Provides recommendations to improve effectiveness of revenue analysis processes.<br>• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Develops the Business Outlook Strategy.<br>• Determines sales strategies and communicates to market sales leadership, marketing communications teams and property leadership.<br>• Establishes and maintains effective and rational pricing strategies for rooms and function space.<br>• Develops and executes the hotel(s) strategic plan(s).<br>• Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual.<br>• Provides critical input to market leaders for development of property and overall revenue sales strategy.<br>• Ensures hotel strategies conform to brand philosophies and initiatives.<br>• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.<br>• Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.<br>• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.<br>• Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues.<br>• Manages inventory to maximize cluster rooms revenue.<br>• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.<br>• Initiates, implements and evaluates revenue tests.<br>Building Successful Relationships<br>• Provides revenue strategy expertise and leadership to general managers, property leadership teams and market sales leaders.<br>• Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization.<br>• Develops and manages internal key stakeholder relationships.<br>• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.<br>Managing and Conducting Human Resources Activities<br>• Interviews and hires employees with the appropriate skills to meet the business needs of the unit.<br>• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Utilizes all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Conducts employee performance appraisals according to Standard Operating Procedures.<br>• Administers bonus and incentive programs.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

About the Company Our client is a Saudi B2B Saa S company operating in the digital infrastructure space, providing technology solutions that support businesses in managing and scaling their digital operations. About the Role We are looking for a Revenue Operations Specialist (Rev Ops) to improve how Marketing, Sales, and Customer Success teams operate together. The role will focus on Hub Spot management, automation, revenue process optimization, and reporting to improve efficiency across the customer lifecycle. Responsibilities1. Hub Spot Management Own Hub Spot setup, configuration, and day-to-day operations across relevant hubs. Build workflows, sequences, automations, and lead-routing processes. Maintain dashboards and reports for pipeline, revenue, and team performance. Ensure CRM data quality, consistency, and proper usage across teams. Continuously improve Hub Spot processes based on business requirements.2. Automation & AI Enablement Support the implementation of AI-driven workflows across Sales and Customer Success. Build and test automations using tools such as Clay, n8n, Zapier, or similar platforms. Connect systems and data sources to reduce repetitive manual work. Identify opportunities where AI and automation can improve productivity and customer operations. Collaborate with Product and Engineering when technical integrations are required.3. Revenue Process Optimization Monitor lead flow and handoffs between Marketing, Sales, and Customer Success. Identify process gaps, bottlenecks, and operational inefficiencies. Design and implement improvements to sales and customer lifecycle workflows. Support accurate forecasting through structured processes and clean CRM data. Help standardize revenue operations processes across teams.4. Reporting & Insights Maintain weekly and monthly dashboards covering key revenue KPIs. Track metrics including pipeline velocity, conversion rates, churn, ARR, and sales performance. Analyze performance trends and identify areas for improvement. Provide clear, actionable insights and recommendations to leadership. Requirements3–5 years of experience in Revenue Operations, Sales Operations, CRM Operations, or a related role within a Saa S company or Hub Spot consultancy/provider. Strong hands-on experience with Hub Spot, including workflows, automation, reporting, pipelines, and integrations. Practical experience with automation or workflow tools such as Clay, n8n, Zapier, or similar. Strong analytical skills with the ability to translate data into operational improvements. Detail-oriented, structured, and proactive in identifying and solving process issues. Strong interest in AI, automation, and emerging productivity tools; coding experience is not required. Strong communication and stakeholder-management skills. Fluent in Arabic and English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br> <br> <strong>WHAT’S ON YOUR PLATE?</strong><br> <br> <em>1. SOP Design &amp; Development:</em><br> Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br> <br> <em>2. Program Ownership:</em><br> Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br> <br> <em>3. Agent Empowerment &amp; Product:</em><br> Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br> <br> <em>4. Communication:</em><br> Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br> <br> <em>5. Stakeholder Management:</em><br> Partner with SSC, local markets and, Product (DH &amp; talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br> <br> <br> <strong>WHAT YOU BRING TO THE TABLE?</strong><br> <br> - 5+ years of experience working in contact centers<br> <br> -&nbsp;Demonstrated experience in AI projects with partial or full automation projects<br> <br> - Demonstrated experience applying&nbsp;Lean Six Sigma or equivalent process improvement methodologies<br> <br> - Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br> <br> - SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br> <br> -&nbsp;Critical thinking and data analysis proficiency to identify root causes and drive decisions<br> <br> -&nbsp;Ability to lead workshops and influence without authority across cross-functional teams<br> <br> -&nbsp;Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br><br> </div>

<ul><li><p>Manage and supervise all construction activities at project sites from mobilization to completion.</p></li><li><p>Lead site execution teams, including site engineers, supervisors, subcontractors, and workers.</p></li><li><p>Ensure that construction works are executed according to approved drawings, specifications, quality standards, and project requirements.</p></li><li><p>Review project plans, drawings, method statements, and construction schedules to ensure proper execution.</p></li><li><p>Coordinate with Project Managers, Technical Office, Planning, Procurement, QA/QC, and HSE teams to ensure smooth project delivery.</p></li><li><p>Monitor daily progress and ensure project milestones are achieved according to the approved schedule.</p></li><li><p>Manage subcontractors’ activities, evaluate their performance, and ensure compliance with project requirements.</p></li><li><p>Ensure effective allocation and utilization of manpower, materials, equipment, and resources.</p></li><li><p>Identify construction challenges and provide practical solutions to avoid delays.</p></li><li><p>Monitor productivity and performance of site teams and implement improvement actions when required.</p></li><li><p>Ensure compliance with health, safety, and environmental requirements on site.</p></li><li><p>Conduct regular site inspections to monitor progress, quality, and compliance with specifications.</p></li><li><p>Review and approve construction work methods and ensure proper implementation.</p></li><li><p>Coordinate with consultants and clients regarding site activities, inspections, and approvals.</p></li><li><p>Support cost control activities by monitoring resources, variations, and potential risks.</p></li><li><p>Ensure proper handover of completed works according to project requirements.</p></li><li><p>Prepare and submit regular progress reports, including achievements, issues, and action plans.</p></li><li><p>Lead coordination meetings with site teams, subcontractors, and relevant stakeholders.</p></li><li><p>Promote a culture of teamwork, safety, quality, and continuous improvement</p></li></ul><p></p>

Job Description Support the development and execution of brand and marketing plans Lead the delivery of integrated campaigns across multiple channels Work closely with internal teams to ensure strong in-market execution Manage external agencies and ensure quality and timely delivery Monitor performance and provide recommendations for improvement Contribute to product and content-related initiatives where relevant Job Requirements Bachelor's degree in Business, Marketing, Communications, or related field5–8 years of experience in Brand Management, preferably in FMCG or a related field Experience working on campaigns and managing brands or projects Strong understanding of both planning and execution Experience managing agencies and cross-functional stakeholders Strong communication and organizational skill Proven ability to lead a team to meet quotas Excellent leadership skills Results-oriented with strong analytical skills Ability to delegate efficiently Ability to manage multiple projects simultaneously Attention to detail and strong follow-through Comfortable working in a fast-paced environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Responsible for planning, executing, and delivering technology projects within scope, budget, and timeline. This role ensures effective coordination between stakeholders, manages resources, mitigates risks, and drives successful implementation of IT solutions that support business objectives and operational efficiency.</span></span></p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<ul><li><p>Support the development and implementation of IT Risk Management frameworks, policies, and procedures</p></li><li><p> Conduct IT risk assessments, control reviews, and identify potential technology risks and gaps</p></li><li><p> Monitor risk mitigation plans, track remediation actions, and ensure timely closure of identified risks</p></li><li><p> Support compliance with regulatory requirements and industry standards (PCI DSS, ISO 27001, CBE, etc.)</p></li><li><p> Prepare IT risk reports, dashboards, and Key Risk Indicators (KRIs) to support management decisions.</p></li><li><p> Support internal and external audits by providing required documentation and evidence.</p></li><li><p> Collaborate with IT, Cybersecurity, and business teams to enhance risk awareness and control effectiveness.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.</p></li><li><p> 5+ years of experience in IT Risk, Information Security, IT Audit, or Governance roles.</p></li><li><p> Strong understanding of IT risk frameworks, security controls, and compliance requirements.</p></li><li><p> Experience with risk assessments, audit support, and remediation tracking.</p></li><li><p> Strong analytical, communication, and stakeholder management skills.</p></li><li><p> Relevant certifications (CISA, CRISC, CISSP, CISM) are a plus.</p></li></ul><p></p>

<ul><li><p>Define and manage the overall distribution strategy, ensuring alignment with Go-To-Market objectives and cascading priorities, targets, and execution plans to distribution partners.</p></li><li><p>Execute sales objectives and plans, ensuring effective distribution management, stock availability, healthy Sales-In and Sales-Out, and collection efficiency across institutional and retail sectors.</p></li><li><p>Monitor strategic account plans developed by the Field Force team, ensuring strong execution and achievement of sales growth, coverage, and availability targets.</p></li><li><p>Manage commercial negotiations with key wholesalers and distributors, including pricing, discount structures, payment terms, and strategic partnerships in line with company policies.</p></li><li><p>Provide regular performance reviews, market insights, and recommendations to support business decisions and continuous improvement of the distribution model.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Pharmacy, Business Administration, or a related field.</p></li><li><p>Minimum 7 years of relevant experience within the pharmaceutical industry.</p></li><li><p>Previous experience in Key Account Management, Distribution Management, or Commercial roles.</p></li><li><p>Strong negotiation and stakeholder management skills.</p></li><li><p>Good analytical and reporting capabilities.</p></li><li><p>Excellent communication and relationship management skills.</p></li><li><p>Proficiency in Microsoft Office applications, especially Excel.</p></li></ul><p></p>

<p><b>Job Purpose</b></p><p>Plans and leads the 360 implementation of Etisalat Marketing Communication Campaigns and all Competitive & Tactical Communication Programs on both ATL & BTL levels and for the assigned Etisalat Tariffs, Products and/or Services. Improves awareness,comprehension, and recall levels and educates current and potential customers about differential advantages and product benefits</P><p><b>Report To Position Name</b></p><p>Plans and leads the 360 implementation of Etisalat Marketing Communication Campaigns and all Competitive and Tactical Communication Programs on ATL & BTL levels for all Etisalat Tariffs, Products and ServicesImproves the Awareness, Comprehension, and Recall levels and educates current and potential customers about differential advantages and product benefitsManages and motivates Advertising Agencies from the briefing phase till the launch phase in order to deliver Insightful On Strategy, Easily Comprehended, and Highly Liked Creative Communication Campaigns on timeControls the Production & Bidding Process to make sure it is abiding by Etisalat policies and proceduresMakes sure Etisalat gets the best Production Values for the production money spent on the shootsMakes sure that Etisalat communication campaigns are Consistent and on Strategy, Character, and Tonality on all levels</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Quality Management</strong></p><ul><li>Develop and implement unified quality policies and procedures across the group</li><li>Oversee ISO 9001 and ISO 14001 certifications for all factories and subsidiaries</li><li>Conduct periodic quality audits across all company sites</li><li>Lead continuous improvement initiatives in production lines and service operations</li><li>Manage and coach the Business Excellence Specialist</li><li>Prepare consolidated group-level performance reports for the CPCO</li></ul><p><strong>Internal Audit</strong></p><ul><li>Plan and execute annual internal audit programs across all subsidiaries</li><li>Assess compliance with internal policies, procedures, and regulatory requirements</li><li>Identify operational, financial, and compliance risks and report to the CPCO</li><li>Follow up on corrective actions and verify effective implementation</li><li>Maintain audit documentation, findings log, and closure records</li><li>Coordinate with external auditors when required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering or Management (required)</li><li>5+ years of experience in quality management and auditing, including manufacturing environments</li><li>ISO Lead Auditor certification is required</li><li>CIA or internal audit experience is a strong advantage</li><li>Experience across multi-entity or group-level organizations is preferred</li><li>Strong analytical, communication, and leadership skills</li></ul><p></p></section>

<p><b>Job Purpose</b></p><p>Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Launching new digital capabilities that adds value to the Digital consumer journey Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels</P><p><b>Report To Position Name</b></p><p>Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment Spot Digital Issues by running proper reports to detect any malfunctioning services Work closely with CC & all customer facing entities to gather issues/alarms Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues Work with Digital business owners to understand the consumer digital pain & work on proposals to fix Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey Design & Come up with new capabilities based on the understanding of Digital platforms Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch Own the integration of external reporting engines with Etisalat DWH</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.</p><p>Responsibilities</p><ul><li>Inventory Monitoring &amp; Management<ul><li>Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.</li><li>Use VMI agreements/data sharing to trigger replenishment orders.</li><li>Identify overstock and stockout risks, implement corrective actions.</li><li>Maintain Days on Hand (DOH) targets.</li><li>Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve</li></ul></li><li>Order Replenishment &amp; Optimization<ul><li>Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.</li><li>Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.</li><li>Manage order changes, cancellations, exceptions.</li><li>Align closely with the Transportation Team to ensure timely and accurate deliveries.</li><li>Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.</li><li>Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms )</li></ul></li><li>Data Quality &amp; Systems Management<ul><li>Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.</li><li>Identify and correct data errors (discrepancies in inventory, forecasting, order processing).</li><li>Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).</li></ul></li><li>Customer Communication &amp; Relationship Management<ul><li>Serve as the primary point of contact for client s concerns.</li><li>Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.</li><li>Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.</li><li>Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.</li><li>Manage and respond to client inquiries via Cisco hotline during assigned shifts.</li></ul></li><li>Continuous Improvement<ul><li>Identify root causes of recurrent issues.</li><li>Implement process improvements, standardization, automation where relevant.</li><li>Support system rollouts or upgrades related to VMI.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (Supply Chain / Logistics / Business / Engineering) or equivalent.</li><li>Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.</li><li>Strong analytical skills; ability to work comfortably with large data sets.</li><li>Good knowledge of forecasting, inventory planning and replenishment techniques.</li><li>Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).</li><li>Strong attention to detail and ability to work across multiple SKUs, customers, regions.</li><li>Good communication skills capable of working with internal teams and external partners.</li><li>Fluency in English/French (written &amp; spoken).</li><li>Ability to handle change, ambiguity; proactive mindset.</li></ul><p></p></section>