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About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Position Overview Analyze raw data and present results based on internal procedures. Analyze trends and patterns foundin the data, to assist the company in interpreting and making decisions. Key Responsibilities<br>• Analyze data according to defined business rules and procedures• Analyze CSAT/DSAT data and provide root cause analysis• Provide reports and analysis to assist others to track progress and optimize their focus on theareas of their interest and new trends• Highlight weaknesses based on data analysis for improvement purposes • Conduct commentanalysis• Maintain and update frequently Client and TP reports• Calculate statistical valid sample size of Transaction monitoring for all types of transactions andassign it to the CSS/QA Representatives for execution• Prepare & update Transaction monitoring plan on a weekly/monthly basis• Follow up on sample size completion• Organize and coordinate calibration sessions, gather, analyze and communicate the results• Prepare and communicate analysis for New Hires to identify training needs and opportunities forimprovement of recruiting profiles• Take calls for educational purposes on a weekly basis• Work with Management to prioritize business needs• Monitor transactions in case that is calibrated and based on language skills for support• Attend planned meetings and deliver feedback related to team performance(DSM/DMAIC/Process Level improvements)<br>• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions• Be positive and proactive and have a desire for applying continuous improvement processes• Adhere to laws, regulations, company policies, procedures, internal and external Standards• Attend recurrent trainings published by the Client/Company on a regular basis<br>Required Qualifications Education and specific Training High school diploma or equivalent French & English B2 or above CEFR proficiency level Proficient in selected language<br>Work Experience At least 12 months experience as Quality Analyst.<br>Soft Skills & Other Requirements Competencies and specific skills:<br>Technology• Applicable computer Operating System (Windows/i OS/Chrome OS/Android/Mac OS X. i OS)• Office (Excel/Power Point) or equivalent tools• Typing- WPM: 20 wpm• Use of production tool(s)• Use of phone system• Client tools Interpersonal• Effective Communication• Written Communication• Facilitating effective meetings• Teamwork and Inclusion• Organizational, attention to detail Process Knowledge• Security Policies• GDPR• Providing and Receiving Feedback from others• Ability to clearly understand a problem statement• Problem Solving and Critical Thinking• Health & Safety Policy• Knowledge of KPIs• Story FAI Product knowledge• QA Analyst Foundations course• Client products / services Interpersonal• Ability to prepare and present a case study Problem Solving• Six Sigma Principles White/Yellow Belt (based on availability) o Intro to Lean Six Sigma o SFS Analyzing Data Process Knowledge• BEST QA• Table F (where applicable)• PCI Systems Knowledge<br>• QMS / Intranet• Service Desk ticketing tool

Position Overview Analyze raw data and present results based on internal procedures. Analyze trends and patterns foundin the data, to assist the company in interpreting and making decisions. Key Responsibilities<br>• Analyze data according to defined business rules and procedures• Analyze CSAT/DSAT data and provide root cause analysis• Provide reports and analysis to assist others to track progress and optimize their focus on theareas of their interest and new trends• Highlight weaknesses based on data analysis for improvement purposes • Conduct commentanalysis• Maintain and update frequently Client and TP reports• Calculate statistical valid sample size of Transaction monitoring for all types of transactions andassign it to the CSS/QA Representatives for execution• Prepare & update Transaction monitoring plan on a weekly/monthly basis• Follow up on sample size completion• Organize and coordinate calibration sessions, gather, analyze and communicate the results• Prepare and communicate analysis for New Hires to identify training needs and opportunities forimprovement of recruiting profiles• Take calls for educational purposes on a weekly basis• Work with Management to prioritize business needs• Monitor transactions in case that is calibrated and based on language skills for support• Attend planned meetings and deliver feedback related to team performance(DSM/DMAIC/Process Level improvements)<br>• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions• Be positive and proactive and have a desire for applying continuous improvement processes• Adhere to laws, regulations, company policies, procedures, internal and external Standards• Attend recurrent trainings published by the Client/Company on a regular basis<br>Required Qualifications Education and specific Training High school diploma or equivalent German & English B2 or above CEFR proficiency level Proficient in selected language<br>Work Experience At least 12 months experience as Quality Analyst.<br>Soft Skills & Other Requirements Competencies and specific skills:<br>Technology• Applicable computer Operating System (Windows/i OS/Chrome OS/Android/Mac OS X. i OS)• Office (Excel/Power Point) or equivalent tools• Typing- WPM: 20 wpm• Use of production tool(s)• Use of phone system• Client tools Interpersonal• Effective Communication• Written Communication• Facilitating effective meetings• Teamwork and Inclusion• Organizational, attention to detail Process Knowledge• Security Policies• GDPR• Providing and Receiving Feedback from others• Ability to clearly understand a problem statement• Problem Solving and Critical Thinking• Health & Safety Policy• Knowledge of KPIs• Story FAI Product knowledge• QA Analyst Foundations course• Client products / services Interpersonal• Ability to prepare and present a case study Problem Solving• Six Sigma Principles White/Yellow Belt (based on availability) o Intro to Lean Six Sigma o SFS Analyzing Data Process Knowledge• BEST QA• Table F (where applicable)• PCI Systems Knowledge<br>• QMS / Intranet• Service Desk ticketing tool

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities:Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements:Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have:Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities:Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements:Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have:Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L<br>About the Role:We are looking for a detail-oriented Business Analyst to support evaluation and annotation workflows focused on quality, accuracy, and structured reasoning. This role is ideal for someone who is comfortable working with digital tools, performing side-by-side evaluations, and providing clear, well-supported justifications based on fact-checking.<br>Responsibilities:Perform side-by-side (SxS) evaluations on GHD, comparing outputs and assessing quality, accuracy, and relevance. Conduct fact-checking to validate information and identify inconsistencies or inaccuracies. Provide detailed, well-structured justifications to support evaluation decisions. Follow established evaluation guidelines and quality standards consistently. Use browser-based tools and extensions to support analysis and review tasks. Execute simple command-line instructions when required to support evaluation workflows. Document findings clearly and communicate insights to stakeholders when needed.<br>Requirements:Solid comfort using a computer in a professional setting. Experience working with browser extensions and online tools. Ability to run basic command-line commands (no advanced programming required). Strong analytical and critical thinking skills. High attention to detail and ability to justify decisions clearly and objectively. Comfortable working with evaluation frameworks, comparisons, and structured analysis. Good written communication skills in English.<br>Nice to Have:Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement.<br>Perks of Freelancing With Turing:Competitive compensation based on experience and expertise. Flexible working hours and a fully remote environment. Opportunity to contribute to impactful research initiatives. Potential for contract extension based on performance and project needs.<br>Offer Details:Commitment Required: 30 hours per week minimum. Engagement Type: Contractor/Freelancer (no medical or paid leave). Time Overlap: Some overlap with UTC-8:00 (2–5 hrs/day) America/Los_Angeles.<br>Application Process:Shortlisted candidates will be invited to complete an analytical challenge. Once the assessment is cleared, you’re ready to start contributing!<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Summary We are seeking a Data Analyst who can translate business needs into reliable reporting and actionable insights. The role will combine data analysis, dataset preparation, dashboarding, and stakeholder collaboration to ensure that business decisions are supported by accurate and meaningful data. Key Responsibilities Analyze business data to identify trends, patterns, and opportunities. Define and document reporting and analytical requirements in collaboration with stakeholders. Prepare, transform, and structure datasets for reporting and analysis. Define and validate business metrics, KPIs, and data definitions. Support the design, development, and enhancement of Power BI dashboards and reports. Use SQL to extract, analyze, and validate data. Work with Microsoft Fabric and related data platforms. Apply basic data modeling principles to support effective reporting solutions. Work with Customer Insights data to support business analysis and reporting. Validate dashboards, metrics, datasets, and analytical outputs with stakeholders. Identify data quality issues and support their resolution. Generate clear, actionable insights from business data and communicate findings to stakeholders. Required Skills Power BIMicrosoft Fabric SQLBasic data modeling Dashboard and report development Customer Insights data Reporting requirements gathering Data validation and quality checks Business data analysis and insight generation Key Competencies Curiosity: A strong desire to explore data, ask meaningful questions, and uncover insights. Business Communication: Ability to translate technical and analytical concepts into clear business language. Attention to Detail: Strong focus on data accuracy, consistency, and quality. Analytical Reasoning: Ability to interpret complex information, identify patterns, and develop logical conclusions. Stakeholder Collaboration: Ability to work effectively with business and technical stakeholders to validate requirements and deliver trusted analytical outputs.<br>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <strong>الوصف</strong><br>كبير محللي الأعمال<br>المصرى عن بُعد لمدة محدودة <br>حول الدور<br>نحن نبحث عن كبير محللي أعمال للانضمام إلى برنامج التحول الرقمي لدى عميلنا. <br>ما الذي نبحث عنه<br><ul><li>درجة البكالوريوس في المجالات ذات الصلة.</li><li>إتقان العربية والإنجليزية (متحدثاً وكتابة) - إلزامي.</li><li>خبرة لا تقل عن 5 سنوات كمحلل أعمال في مشاريع التحول الرقمي للمؤسسات.</li><li>الخبرة في العمل على مشاريع متعددة الجنسيات مع فرق موزعة عبر ثقافات مختلفة تعتبر ميزة.</li><li>القدرة على السفر بشكل متكرر إلى الشرق الأوسط.</li><li>الراحة في العمل عبر مناطق زمنية مختلفة، بما في ذلك التعاون المنتظم مع فريق التطوير.</li><li>خلفية قوية في تحليل المتطلبات: رسم خرائط العمليات، تحليل نقاط الألم، مراجعة BRD/المواصفات الوظيفية.</li><li>الخبرة في المشتريات، المالية/الموازنة، أو عمليات الفوترة/AP تعتبر زائدًا.</li><li>مهارات قوية في إدارة أصحاب المصلحة والاتصال عبر جمهور الأعمال والتقنية.</li><li>تخطيط وتنسيق وتنفيذ اختبارات التطبيق (UAT) مقابل متطلبات BRD، بما في ذلك إعداد حالات الاختبار، تتبّع العيوب، تنفيذ الاختبار واعتماد أصحاب المصلحة.</li></ul><br>ما ستقوم به<br><ul><li>امتلاك التنسيق اليومي مع مزود الحل عبر سلاسل العمل (مثل المشتريات، المالية والموازنة، إدارة الفواتير).</li><li>التحقق من متطلبات الأعمال مقابل العمليات التجارية ونقاط الألم والأهداف المعلنة؛ تحديد الثغرات أو عدم الاتساق مبكراً.</li><li>ترجمة والتوفيق بين المتطلبات بين أصحاب المصلحة وفرق التنفيذ.</li><li>جسر المتطلبات الوظيفية إلى فريق التطوير، وضمان نقل النطاق وتدفقات العمل وقواعد العمل بدقة.</li><li>التنسيق عبر المناطق الزمنية مع فريق التطوير للحفاظ على وضوح الاستفسارات والمراجعات.</li><li>تتبّع حالة الاعتماد على التسلّم، القضايا المفتوحة والترابطات؛ إعداد تقارير التقدم لمدير المشروع.</li><li>تمثيل المشروع في الموقع مع العميل ومزود الحل عند الحاجة.</li></ul><br>المهارات الأساسية<br>تحليل الأعمال<br>• مراجعة BRD والتحقق<br>• إدارة أصحاب المصلحة<br>• تواصل ثنائي اللغة العربية/الإنجليزية<br>• التنسيق عبر نطاقات زمنية متعددة<br>• معرفة مجال المشتريات والمالية<br>• تنفيذ مشاريع متعددة الجنسيات<br>• الاختبار<br>iSoftStone هي شركة عالمية لخدمات تكنولوجيا المعلومات والاستشارات تخلق قيمة وتدفع النجاح من خلال حلول تكنولوجية، تميز في الخدمة والابتكار الرقمي. نتخصص في تطوير الويب والتطبيقات، اختبار البرمجيات والدعم، إدارة البيانات والمحتوى، تجربة رقمية، الوصول، والبيانات للتعلم الآلي والذكاء الاصطناعي. مع 20 مركزاً للتسليم وأكثر من 90,000 موظف حول العالم، تفخر iSoftStone بخدمة بعض من أشهر شركات العالم، بما في ذلك أكثر من 90 شركة في فورتشن جلوبال 500.<br>قم بزيارتنا على https://www.isoftstoneinc.com.<br>تلتزم iSoftStone بممارسة تكافؤ الفرص لجميع موظفيها والمتقدمين للعمل في التوظيف، ولا تميز على أساس العرق أو الإثنية أو اللون أو العمر أو الأصل القومي أو الدين أو العقيدة أو الحالة الاجتماعية أو الجنس أو الحمل أو الهوية الجنسية أو التوجه الجنسي أو الوضع كجندي محال تقاعدياً أو كفرد معوق أو الوضع العسكري، أو الانتماء السياسي أو الاعتقاد، أو الجنسية/الوضع كمهاجر مقيم بصورة قانونية للعمل في الولايات المتحدة، أو وجود أي إعاقة جسدية أو حسيّة أو عقلية. بالإضافة إلى ذلك، سيتم توفير التكييف المعقول لذوي القيود الجسدية أو العقلية المعروفة لجميع الأشخاص المؤهلين بخلاف ذلك. </div>

المسمى الوظيفي: كبير محللي البيانات / مراقب وثائق اسم الشركة: السويدي إليكتريك للمقاولات<br>الغرض من الوظيفة: دعم أنشطة حوكمة البيانات والتقارير والتحليلات وإدارة الوثائق على مستوى القطاع من خلال ضمان سلامة البيانات ودقة التقارير وفعالية مراقبة الوثائق وتوافر معلومات موثوقة لدعم الحوكمة والمخاطر والامتثال واتخاذ القرارات التنفيذية. المسؤوليات الرئيسية: تجميع والتحقق من صحة البيانات الواردة من وحدات الأعمال ووظائف القطاع لضمان الدقة والاكتمال وموثوقية التقارير. دعم تطوير وصيانة لوحات معلومات القطاع والتقارير وتحليلات الأداء لتعزيز الرؤية واتخاذ القرار. الحفاظ على ممارسات مراقبة الوثائق ومستودعات المعلومات لضمان الحوكمة المناسبة وإمكانية التتبع وإتاحة السجلات. دعم تنفيذ وحوكمة أنظمة إدارة الوثائق ومعايير بيانات القطاع. مراقبة جودة البيانات والامتثال للتقارير لدعم الرقابة الفعالة على الحوكمة والمخاطر والامتثال عبر القطاع. مسؤوليات الصحة والسلامة والبيئة (HSE): الامتثال لجميع سياسات وإجراءات ومتطلبات الجودة والصحة والسلامة والبيئة (QHSE) الخاصة بشركة السويدي إليكتريك. تعزيز بيئة عمل آمنة والإبلاغ عن أي مخاطر محددة أو ظروف غير آمنة. دعم التحسين المستمر لأداء الصحة والسلامة والبيئة والجودة. المشاركة في أنشطة التوعية والامتثال ذات الصلة بالجودة والصحة والسلامة والبيئة.<br><br>متطلبات الوظيفة: - سنوات الخبرة: 3-6 سنوات من الخبرة في تحليل البيانات، وإعداد التقارير، ومراقبة الوثائق، وإدارة المعلومات، أو ذكاء الأعمال. - الخبرة المفضلة ضمن بيئات الهندسة والمشتريات والبناء (EPC)، أو الإنشاءات، أو البنية التحتية، أو البيئات الصناعية، أو الهندسية. المؤهلات الأكاديمية: - درجة البكالوريوس في الهندسة، أو معلوماتية الأعمال، أو علوم الحاسب، أو نظم المعلومات، أو إدارة الأعمال، أو ما يعادلها. - يفضل الدراسات العليا في تحليلات البيانات، أو ذكاء الأعمال، أو إدارة المعلومات، أو التحول الرقمي. الشهادات المهنية: - شهادة Power BI، أو شهادة تحليلات البيانات، أو ما يعادلها. - يفضل شهادة إدارة البيانات، أو شهادة مراقبة الوثائق، أو شهادة CBIP أو ما يعادلها. المهارات الحاسوبية: • مجموعة Microsoft Office • Power BI • برنامج Excel المتقدم • أنظمة إدارة الوثائق (DMS) • أدوات تصور البيانات وإعداد التقارير • منصة Share Point أو منصات التعاون المماثلة

Job Summary<br>The WFM Analyst L2 is responsible for optimizing workforce management processes through data analysis, automation, process standardization, and continuous improvement initiatives. This role partners closely with Operations, HR, IT, and other stakeholders to enhance workforce planning, improve operational efficiency, and support the implementation of WFM solutions. The ideal candidate is analytical, detail-oriented, and passionate about driving innovation through data and technology.<br>Key Responsibilities<br>Data & Trend Analysis: Analyze historical and real-time workforce data to identify trends, generate actionable insights, and recommend strategies to improve operational efficiency and resource utilization. Process Optimization: Develop, maintain, and optimize workforce planning processes to ensure operational effectiveness and service level achievement. Cross-Functional Collaboration: Collaborate with Operations, HR, IT, and cross-functional teams to implement Workforce Management tools, automation initiatives, and process enhancements. Continuous Improvement: Drive continuous improvement by identifying opportunities to optimize workflows, standardize processes, and increase productivity. Systems Implementation: Support the implementation of new WFM systems, technologies, and best practices while ensuring smooth adoption across teams. Training & Support: Deliver training and ongoing support to stakeholders on Workforce Management systems, reporting tools, and operational best practices. Performance Monitoring: Monitor workforce performance metrics and provide regular reports, dashboards, and recommendations to support business decisions. Project Management: Participate actively in project management and implementation activities related to workforce optimization initiatives. Strategic Collaboration: Foster collaboration across departments to maximize business performance and achieve operational objectives. Innovation: Contribute innovative ideas and solutions that enhance departmental processes and support organizational growth. Policy & Compliance: Ensure full compliance with Teleperformance policies, procedures, and global standards, including but not limited to:GDPR (General Data Protection Regulation) GISP (Global Information Security Policies) Information Security Standards (ISS) Corporate Social Responsibility (CSR) Health & Safety policies Incident Reporting: Promptly report any known violations of company policies or compliance standards to management. Additional Duties: Perform additional duties and responsibilities as assigned.<br>Qualifications<br>Education Bachelor's degree in Business Administration, Engineering, Information Systems, Statistics, Mathematics, Computer Science, or a related field is preferred.<br>Experience2–5 years of experience in Workforce Management, Project Management, Business Analysis, Process Improvement, or related operational roles. Experience supporting WFM implementation projects or workforce optimization initiatives is highly desirable. Experience working within BPO, customer service, or shared services environments is considered an advantage.<br>Technical Skills Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, and data analysis. Proficiency in Microsoft Word, Outlook, and Power Point. Knowledge of SQL (Structured Query Language) for data extraction and analysis is preferred. Experience with Business Intelligence tools such as Power BI, Tableau, or Looker is an advantage. Familiarity with Workforce Management platforms (e.g., NICE IEX, Verint, Genesys WFM, Calabrio, Aspect, or similar solutions) is a plus.<br>Language Requirements English proficiency at B2 level or higher (written and spoken).<br>Core Competencies Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Project management and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Process improvement and continuous improvement mindset. Strong attention to detail and data accuracy. Ability to work collaboratively across cross-functional teams. Adaptability and willingness to embrace new technologies and methodologies. High level of integrity and commitment to data confidentiality and compliance.<br>Preferred Certifications:<br>The following certifications are considered an advantage:Lean Six Sigma (Yellow Belt or Green Belt) Project Management certification (PMP, PRINCE2, or equivalent) Microsoft Power BI Certification SQL Certification Workforce Management-related certifications (where applicable)

Location: Nasr City, Cairo (on-site, minutes from City Stars) | Type: Full-Time | Department: Technical Support / Solutions Engineering About the Role Silicon21 is a leading regional value-added distributor of digital imaging and document management solutions, and an official partner of global brands including RICOH. We're looking for a Software Support & Solutions Analyst to be the technical backbone between our software platforms and the clients who rely on them daily. This is a hands-on, problem-solving role — not general IT helpdesk. You'll own the full lifecycle of software-related issues for our document/imaging solutions clients: configuration, troubleshooting, testing, training, and long-term technical support. You'll manage multiple client accounts simultaneously, so strong organization and the ability to prioritize under pressure matter just as much as technical skill. What You'll Actually Be Doing Software Configuration & Implementation Configure and set up software platforms for new and existing clients based on their specific environment and requirements Perform initial system setup, license activation, and integration with client hardware (printers, scanners, document management systems) Validate configurations through structured testing before handing off to the client Troubleshooting & Technical Support Diagnose software issues reported by clients — connectivity errors, configuration conflicts, driver/software compatibility issues, performance problems Reproduce reported issues, isolate root cause, and apply fixes or escalate to vendor/product teams when needed Manage and prioritize a queue of active support tickets across multiple clients at the same time, keeping each client informed of status Document recurring issues and known fixes to build an internal knowledge base Client-Facing Technical Work Conduct on-site visits across Cairo when remote troubleshooting isn't enough to resolve the issue Deliver hands-on training sessions to client end-users and administrators on how to use the software correctly (reduces repeat tickets) Walk clients through updates, new features, or workarounds in a way that's clear even for non-technical users Build long-term relationships with client technical contacts so you become their trusted go-to person Collaboration & Reporting Work closely with the Sales team to understand new client environments before onboarding, flagging potential technical risks early Coordinate with vendor technical support (RICOH and other partner brands) on complex or unresolved issues Keep internal records updated: ticket logs, client configuration notes, resolution history What You Need to Bring Required:2+ year of experience in software support, technical support, software implementation, or a similar hands-on technical role Strong troubleshooting mindset — you investigate root causes, not just symptoms Comfortable working with software configuration, basic networking concepts (IP addresses, drivers, connectivity), and client-server setups Ability to manage multiple open issues/clients at once without losing track of priorities Clear communicator who can explain technical concepts to non-technical people, calmly and patiently Based in or near Nasr City, Cairo, with flexibility for local client visits Nice to have:Familiarity with printing/document management software, drivers, or imaging hardware ecosystems Basic understanding of databases or system integrations Experience delivering end-user training or technical walkthroughs Bachelor's degree in Computer Science, IT, or a related field (not required if experience speaks for itself) What We Offer???? Very competitive salary???? Performance bonus???? Comprehensive medical insurance???? Nasr City office, right next to City Stars — easy commute???? Real growth path into solutions architecture and technical consulting, working directly with globally recognized brands

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.<br><br>Provide first-line and second-line technical support to end-users via phone, email, and remote support tools Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms Perform system diagnostics and analyze technical problems to identify root causes and implement solutions Maintain detailed records of all support activities, resolutions, and user interactions for quality assurance Assist with user onboarding and provide training on IT systems, applications, and digital best practices Monitor system performance and proactively identify potential issues before they impact users Collaborate with IT team members to resolve complex technical challenges and share knowledge Stay organized by managing multiple support requests simultaneously while maintaining service quality standards Support the implementation and customization of digital tools and applications across the organization<br><br>Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline. Experience<br><br>Minimum 5 years in IT support and/or application development. Hands-on experience with Microsoft 365 and Power Platform. Corporate or industrial support background is preferred. Technical Skills<br><br>Strong knowledge of Microsoft 365 administration and Power Platform development. Basic understanding of SQL and databases. Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals. Soft Skills<br><br>Strong analytical and problem-solving abilities. Effective communication with both technical and non-technical users. Ability to manage multiple priorities independently. Willingness to travel between sites. Fluent in written and spoken English. Preferred Qualifications<br><br>Microsoft certifications (Power Platform, Azure, M365). Experience in manufacturing or multi-site environments. Knowledge of ERP systems such as SAP or Microsoft Dynamics. Basic cybersecurity awareness. Core Competencies<br><br>Business-focused mindset. Strong customer service orientation. Commitment to innovation and continuous improvement. Accountability and ownership. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Job Summary<br><br>The WFM Analyst L2 is responsible for optimizing workforce management processes through data analysis, automation, process standardization, and continuous improvement initiatives. This role partners closely with Operations, HR, IT, and other stakeholders to enhance workforce planning, improve operational efficiency, and support the implementation of WFM solutions. The ideal candidate is analytical, detail-oriented, and passionate about driving innovation through data and technology<br>.<br>Key Responsibilities Analyze historical and real-time workforce data to identify trends, generate actionable insights, and recommend strategies to improve operational efficiency and resource utilization. Develop, maintain, and optimize workforce planning processes to ensure operational effectiveness and service level achievement. Collaborate with Operations, HR, IT, and cross-functional teams to implement Workforce Management tools, automation initiatives, and process enhancements. Drive continuous improvement by identifying opportunities to optimize workflows, standardize processes, and increase productivity. Support the implementation of new WFM systems, technologies, and best practices while ensuring smooth adoption across teams. Deliver training and ongoing support to stakeholders on Workforce Management systems, reporting tools, and operational best practices. Monitor workforce performance metrics and provide regular reports, dashboards, and recommendations to support business decisions. Participate actively in project management and implementation activities related to workforce optimization initiatives. Foster collaboration across departments to maximize business performance and achieve operational objectives. Contribute innovative ideas and solutions that enhance departmental processes and support organizational growth. Ensure full compliance with Teleperformance policies, procedures, and global standards, including but not limited to:GDPR (General Data Protection Regulation) GISP (Global Information Security Policies) Information Security Standards (ISS) Corporate Social Responsibility (CSR) Health & Safety policies Promptly report any known violations of company policies or compliance standards to management. Perform additional duties and responsibilities as assigne<br>d.<br>Qualificati<br>ons<br>Education Bachelor's degree in Business Administration, Engineering, Information Systems, Statistics, Mathematics, Computer Science, or a related field is prefer<br>red.<br>Experience2–5 years of experience in Workforce Management, Project Management, Business Analysis, Process Improvement, or related operational roles. Experience supporting WFM implementation projects or workforce optimization initiatives is highly desirable. Experience working within BPO, customer service, or shared services environments is considered an advantage. Technical Skills Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, and data analysis. Proficiency in Microsoft Word, Outlook, and Power Point. Knowledge of SQL (Structured Query Language) for data extraction and analysis is preferred. Experience with Business Intelligence tools such as Power BI, Tableau, or Looker is an advantage. Familiarity with Workforce Management platforms (e.g., NICE IEX, Verint, Genesys WFM, Calabrio, Aspect, or similar solutions) is a <br>plus.<br>Language Requirements English proficiency at B2 level or higher (written and sp<br>oken).<br>Core Competencies Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Project management and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Process improvement and continuous improvement mindset. Strong attention to detail and data accuracy. Ability to work collaboratively across cross-functional teams. Adaptability and willingness to embrace new technologies and methodologies. High level of integrity and commitment to data confidentiality and comp<br>liance.<br>Preferred Certif<br>ications<br>The following certifications are considered an advantage:Lean Six Sigma (Yellow Belt or Green Belt) Project Management certification (PMP, PRINCE2, or equivalent) Microsoft Power BI Certification SQL Certification Workforce Management-related certifications (where ap<br>plicable)

About Us<br><br>International is a Sharia'a compliant company with 35+years of presence in the market. Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br><br>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br><br>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br><br>Job Description<br><br>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1-3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10-30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br><br>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end<br><br>Roles & Responsibilities<br><br> Requirements Elicitation, Analysis and Documentation: Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.) Solution Design, Estimation C Delivery Support: Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects) Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues Attend and/or lead demos and UAT sessions with the client Stakeholder C Communication Management: Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients Quality, Risk, Change C Dependency Management: Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams Vendor C Cross-Team Coordination: When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed AI Leverage, Mentorship C Continuous Improvement: Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage) Mentor junior analysts and support the application of BA standards and best practices within the team Contribute practically to process improvements, frameworks, and knowledge sharing Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role)<br><br>Requirements<br><br>Requirements <br><br>Qualification and Education Requirements: <br><br> Bachelor's degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus<br><br>Minimum Experience/Skills Required:<br><br> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX) Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments Excellent facilitation, workshop, and presentation skills Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure Dev Ops, MS Excel and MS Word Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10-30+ members), including vendor-mixed teams Governmental / public sector project experience is a strong plus Knowledge of data modeling and data migration techniques is a strong plus Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus<br><br>Key Skills & Competencies: <br><br> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments Strong ownership mindset and high self-discipline Continuous improvement mindset and commitment to knowledge sharing and team development Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities Demonstrated ability to navigate complex stakeholder environments, manage competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients<br><br>Role: Senior Business Analyst<br><br>Start date: ASAP Resource Location: Offshore Hours per week: 40

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <p><strong>معلومات عنا</strong></p><br><p>&nbsp;نحن شركة دولية ملتزمة بالشريعة وتتواجد في السوق لأكثر من 35 عامًا. <br>منذ أواخر 2018، أصبحت International مملوكة بالكامل لمجموعة العليمة والتي هي شركة مدرجة في بورصة الكويت.</p><br><p>نحن مزود حلول رائد في مجال البنية الرقمية التحتية والابتكارات الرقمية والهندسة المعتمدة على الحاسوب، وتدريب Autodesk، واستشارات BIM، وتحديث التطبيقات، وبنية الصوت والصورة، وأمن المعلومات، والحوسبة السحابية، والاستعانة بمصادر خارجية والخدمات المدارة.</p><br><p>اليوم، يعمل في International أكثر من 1,500 محترف ولها مكاتب في دبي (المقر الرئيسي)، الكويت، أبوظبي، المملكة العربية السعودية، قطر وعمان.</p><br><p><strong>وصف العمل</strong></p><br><p>نحن نبحث عن كاتب أعمال أول ذو خبرة للانضمام إلى فرق مشاريع تسليم الحلول الرقمية لدينا. في هذا الدور التطبيقي، ستشارك بشكل مكثف في دورة حياة تحليل الأعمال الكاملة (من الاكتشاف وجمع المتطلبات حتى دعم التنفيذ والعروض والعروض التجريبية للمستخدم) في مشاريع برمجيات معقدة (عادةً ما تتراوح من 1–3 سنوات) لعملاء مؤسسيين وحكوميين عبر منطقة الخليج، ضمن فرق تسليم حلول رقمية متعددة التخصصات من 10–30 عضوًا (معماريو الحلول، مصممو واجهة المستخدم/تجربة المستخدم، كُتاب تقنيون، بالإضافة إلى فرق التطوير والبيانات وضمان الجودة)، والتي قد تشمل فرق داخلية ومورّدين مختلطين.</p><br><p>هذا الدور في إطار تسليم مصفوفة: ستقُدِّم تقاريرك إلى مدير تسليم المنتج الذي يملك الممارسة الأوسع والمعايير والمنهجية وتطوير الأفراد، وضمن المشاريع ستعمل تحت إشراف قائد BA للمشروع أو قائد تسليم المشروع (قائد تقني للمشروع) بما يتماشى مع مدير المشروع للنطاق والتخطيط وتوزيع المهام وأولويات التسليم اليومية. قد تعمل كـ BA وحيد في المشاريع الصغيرة، وتتحمل نطاق BA كامل من النهاية إلى النهاية.</p><br><p><strong>الأدوار والمسؤوليات</strong> </p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; استخلاص المتطلبات وتحليلها والتوثيق:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; قيادة مرحلة الاستكشاف: تحديد نطاق العمل والخط الأساس، تخطيط وتسهيل جلسات gathering المتطلبات وورش العمل ومقابلات الأطراف المعنية وزيارات المواقع.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إنتاج مخرجات عالية الجودة وفق منهجية المشروع ونتائج التسليم المحددة من قبل العميل: مستندات BRD وSRS (سلك الماء/هجينة) أو BRD وتراكم قصص المستخدمين مع معايير قبول (أجايل/هجينة)، تحليل فجوات، مخططات BPMN العابر للوظائف، نماذج سلكية (بالتعاون مع مصممي UI/UX)، وثائق خريطة التكامل، وقواميس البيانات.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تحديد العناصر خارج النطاق والعلامة عليها بوضوح المطابقة مع قائد BA، وقائد تسليم المشروع، ومدير المشروع من حيث الجدوى الفنية والنطاق قبل إنهاء الوثائق.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التعاون مع كتّاب تقنيين في الأعمال الداعمة (قوالب الإشعار، قوالب المستندات، إلخ).</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تصميم الحلول، التقدير والدعم في التسليم:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; العمل عن كثب مع معماريي الحلول والمطورين وفرق البيانات وضمان الجودة لضمان أن المتطلبات قابلة تقنيًا ومفهومة جيدًا.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تقديم التقديرات والاعتمادات باستخدام بنية تقسيم العمل ونقاط القصص (اعتمادًا على المنهجية)؛ سواء كمدخل إلى BA Lead أو بشكل مستقل عند العمل كمطور منفرد.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; المشاركة في الاجتماعات اليومية، تخطيط السبرينت وجلسات تحسين الخلفية (مشاريع أجايل/هجينة).</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; دعم تسليم البيانات، والتطوير، وفرق الجودة والاستمرار خلال التنفيذ لتوضيح المتطلبات وحل القضايا.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; حضور العروض و/أو قيادة جلسات العروض التجريبية وقبول المستخدم مع العميل.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة تواصل أصحاب المصلحة C:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; بناء والحفاظ على علاقات قوية مع الفرق الداخلية والعملاء الخارجيين، بما في ذلك أصحاب المصلحة التحديين.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التواصل بفعالية باللغتين العربية الفصحى والانجليزية (شفهيًا وكتابيًا) وإنتاج مخرجات باللغتين.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التنقل بين ديناميكيات تنظيمية وسياسية للشركة/العميل بمهنية ودبلوماسية، وبناء التوافق بين الفرق الداخلية والعملاء الخارجيين.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الجودة، المخاطر، إدارة التغييرات والاعتماد:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التأكد من أن كل مخرجات BA تلبي معايير الجودة وأفضل الممارسات والعمليات المعتمدة وطقوس المشروع، مع تطبيق حكم سليم لاستثناءات مبررة.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تحديد المخاطر بشكل استباقي (بما في ذلك زيادة النطاق) والاعتماد والمشكلات؛ التصعيد إلى BA Lead / Project Delivery Lead (ومديري المشاريع عند العمل بشكل مستقل) وتوفير المدخل اللازم لتسهيل عملية إدارة التغيير.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الحفاظ على تعاون فعال بين الفرق ومواءمة الاعتماد عبر التطوير، البيانات، ضمان الجودة وسبل التسليم الأخرى.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التنسيق بين فرق البائعين عبر الفريق:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; عند العمل مع فرق داخلية أو مورِّدين مختلطين، التنسيق مع فرق BAs للمورّدين لضمان الاتساق في المخرجات والالتزام بمعايير وشيل أفضل الممارسات للشركة.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مراجعة مخرجات BA للمورّدين، دعم نقل المعرفة، وتصعيد القضايا عند الحاجة.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; استغلال الذكاء الاصطناعي، الإرشاد والتحسين المستمر:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; استخدام أدوات الذكاء الاصطناعي بشكل استباقي ومسؤول عبر جميع مراحل العمل (صياغة المتطلبات، التحليل، تحديد الفجوات، دعم التوثيق، إلخ) مع ضمان الدقة والامتثال والالتزام بقيود العميل (بعض المشاريع تحظر استخدام الذكاء الاصطناعي).</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; توجيه المحللين junior ودعم تطبيق معايير BA وأفضل الممارسات ضمن الفريق.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الإسهام عملياً في تحسين العمليات والأطر ومعرفة المشاركة.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; دعم ما قبل البيع (ثانوي): توفير مدخل BA للاقتراحات، الردود على RFP، أو أنشطة النطاق المبدئي حسب الحاجة (ليس محور الدور الأساسي).</p><br>

Job Summary We are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements. The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle. The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.<br><br>Key Responsibilities1. Business & Requirements Analysis Engage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes. Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders. Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks. Translate business needs into clear and structured functional requirements. Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows. Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives. Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements. Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance Criteria Create detailed and actionable user stories based on business requirements. Define clear acceptance criteria to ensure requirements are understood by both business and technical teams. Break down high-level requirements into manageable features, epics, and user stories where required. Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements. Ensure user stories are ready for development and provide sufficient functional detail for delivery teams. Support refinement sessions and respond to functional questions throughout development.3. Stakeholder Management Act as the key communication link between business stakeholders and technical/delivery teams. Work with stakeholders to validate scope, priorities, requirements, and expected outcomes. Facilitate discussions between different stakeholders when requirements or priorities conflict. Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts. Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions. Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery Support Support Product Owners and delivery teams in maintaining and prioritizing the product/project backlog. Participate in backlog grooming and refinement sessions. Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives. Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable. Track functional clarifications and ensure open questions are resolved in a timely manner. Identify dependencies between requirements, teams, systems, and releases. Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality Support Coordinate with business users and testing teams during User Acceptance Testing (UAT). Support the preparation and review of UAT scenarios and test cases. Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria. Support business users in understanding expected system behavior. Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues. Validate delivered functionality against agreed requirements and acceptance criteria. Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology Solutions Work on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions. Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate. Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities. Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service. Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions. Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience. Collaborate with technical teams on requirements involving APIs and system integrations. Work with reporting and analytics teams on business requirements related to Power BI. Have an understanding of Sitecore and digital experience/content management platforms. Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process Management Maintain accurate and up-to-date business and functional documentation. Document business processes, functional flows, requirements, decisions, assumptions, and dependencies. Maintain requirement traceability from business needs through development, testing, and final delivery. Ensure documentation is stored and maintained using agreed tools and standards. Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking. Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role. Proven experience gathering, analyzing, and documenting business and functional requirements. Strong experience writing user stories and acceptance criteria. Experience working closely with business stakeholders and technical/delivery teams. Experience supporting UAT and functional validation. Experience working in Agile/Scrum environments. Practical experience with Jira and Confluence. Good understanding of digital applications, web/mobile solutions, and customer-facing platforms. Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate. Familiarity with Microsoft Copilot Studio and AI chatbot capabilities. Good understanding of Dynamics 365 Sales and/or Customer Service. Working knowledge of Power BI, APIs, integrations, and data flows. Knowledge or exposure to Sitecore and digital experience platforms is preferred. Strong ability to understand complex business requirements and translate them into clear functional requirements. Excellent written and verbal communication skills. Strong stakeholder management and collaboration skills. Ability to work effectively in a fast-paced, multi-stakeholder environment.<br>Skills & Qualifications Business Analysis Skills Requirements elicitation and analysis Business process analysis Functional requirements documentation User story creation Acceptance criteria definition Gap analysis Backlog management and refinement UAT coordination Functional clarification Requirement traceability Process mapping and documentation Soft Skills Excellent communication and presentation skills Strong analytical and problem-solving abilities Attention to detail Strong stakeholder management Customer and stakeholder empathy Prioritization and time management Ability to simplify complex requirements Strong collaboration and teamwork Proactive approach to identifying issues and dependencies Ability to manage multiple priorities Strong decision-making and critical-thinking skills<br>Preferred Qualifications The following would be considered an advantage:Experience working on large-scale digital transformation projects. Experience with government, public-sector, telecom, banking, or other complex enterprise environments. Experience working with Microsoft Dynamics 365 ecosystems. Experience with Power Platform and low-code/no-code solutions. Experience working on AI, chatbot, or Copilot-based solutions. Experience with customer experience and CRM platforms. Experience working with APIs and enterprise system integrations. Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent. Experience working with distributed or cross-functional delivery teams.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <p><span><b>هدفنا</b></span></p><br><br><br><p><i>تدفع ماستركارد الاقتصادات وتمكّن الناس في أكثر من 200 بلدٍ وإقليم حول العالم. مع عملائنا، نساعد في بناء اقتصاد مستدام يزدهر فيه الجميع. ندعم مجموعة واسعة من خيارات الدفع الرقمية، مما يجعل المعاملات آمنة وبسيطة وذكية ومتاحة. تتكامل تقنياتنا وابتكاراتنا وشراكاتنا وشبكاتنا لتقديم مجموعة فريدة من المنتجات والخدمات التي تساعد الأفراد والشركات والحكومات على تحقيق أقصى إمكاناتهم.</i></p><br><br><br><p><b>اللقب والملخص</b></p><br><br><br>كبير محللي البحث/المستشار، مركز أبحاث المستشارين<br>كبير محللي البحث/المستشار، مركز أبحاث المستشارين<br>عنا جميعاً<br>فريق الخدمات يعد فريداً من نوعه لدى ماستركارد، حيث يقدم الخدمات المتقدمة التي تساعد عملائنا على النمو. يركز على التفكير بشكل كبير والتوسع بسرعة حول العالم، وهذه الفريق الرشيق مسؤول عن حلول من بداية إلى نهاية لقاعدة عملاء عالمية ومتنوعة. نجمع بين الاستشارات الإدارية التقليدية وموارد البيانات الغنية والتكنولوجيا الداخلية لتقديم رؤى واستنتاجات استراتيجية قوية لعملائنا. مركّزاً على التقنيات والابتكار المعتمد على البيانات، تشمل هذه الخدمات الاستشارات، وبرامج الولاء والتسويق، وتجارب الأعمال التي تُجري اختبارات وتتعلم منها، وخدمات إدارة المعلومات والمخاطر المعتمدة على البيانات. بينما نتخصص في صناعة المدفوعات، تعمل خدمات ماستركارد أيضًا بشكل وثيق مع كبار شركات التجزئة وشركات الطيران وغيرها من المؤسسات، مستفيدة من البيانات والرؤى المجمّعة داخل شبكتها وخارجها.<br>عما هي الوظيفة</br>مركز أبحاث المستشارين هو قدرة مصممة للاستجابة لاحتياجات العملاء المتطورة بسرعة للحصول على دعم بحثي عالي الجودة، مع المهمة المهمة لتحقيق قيمة من خلال تطوير الرؤى والتوصيات. تعزز هذه القدرة مجالات القوة التقليدية للمستشارين.<br>مركز أبحاث المستشارين هو كفاءة عالمية موجهة نحو البحوث تُطبق البحث المثبت والخبـرة الميدانية مع أي عميل حول العالم لمساعدتهم على تحقيق قيمة قابلة للقياس من خلال:<br>• تقديم منتجات وبحوث جديدة إلى السوق بسلاسة وكفاءة<br>• الاستفادة بنجاح من أصول البحث وتقديم أكثر نتائج البحث تحدياً وتأثيراً على العملاء<br>• تقديم رؤى رئيسية استناداً إلى البحث الثانوي و/أو تحليل البيانات المتاحة<br>عَنُك</br>• عملت على مجموعة متنوعة من مشاريع البحث (البحث الأساسي والثانوي).<br>• خبرة في العمل على مشاريع تتضمن البحث الأساسي (إجراء مقابلات معمقة، تحليل الاستطلاعات، واستخدام تقنيات كمية أخرى)<br>• متمكنة من استخدام قواعد بيانات الصناعة (مثلاً Euromonitor، Bloomberg وغيرها) ومعرفة بمصادر رائدة أخرى<br>• القدرة على تركيب وتحليل المعلومات من مصادر متعددة. القدرة على إعداد شرائح تحليلية تجمع البيانات من مصادر مختلفة<br>• قوية في الكتابة التجارية، وتطوير مواد جاهزة للعملاء<br>• مهارات تواصل قوية للمشاركة الفاعلة كعضو فريق في مكالمات العملاء، والاجتماعات الداخلية، والتحضير لمسوّدات بريد إلكتروني لغرضين داخلي وخارجي.<br>عما عن تعليمك ومهاراتك</br>• لديك خبرة عمل كافية وذات صلة عبر مجموعة من مشاريع البحث<br>• خبرة في إجراء كل من البحث الأساسي (مثلاً مقابلات، استبيانات، إلخ) والبحث الثانوي (مثلاً Euromonitor، Bloomberg إلخ)<br>• الطلاقة في العربية والإنجليزية مطلوبة، وجود لغات أخرى مرغوب فيه<br>• مهارات متقدمة في Word وExcel وPowerPoint مطلوبة؛ يفضل معرفة أدوات إدارة المشاريع<br><br><p><b>مسؤولية الأمن المؤسسي</b></p><br><br><p><br>جميع الأنشطة التي تتضمن الوصول إلى أصول ماستركارد ومعلوماتها وشبكاتها تحمل مخاطر جوهرية للمؤسسة، لذلك من المتوقع أن يكون كل شخص يعمل لدى ماستركارد، أو نيابة عنها، مسؤولاً عن أمان المعلومات ويجب عليه:</p><br><br><ul><li><p>الالتزام بسياسات وممارسات أمان ماستركارد؛</p><br><br></li><li><p>ضمان سرية ونزاهة المعلومات التي يتم الوصول إليها؛</p><br><br></li><li><p>الإبلاغ عن أي اشتباه في انتهاك أمني للمعلومات أو خرق، و</p><br><br></li><li><p>إكمال جميع التدريبات الأمنية الفصلية الإلزامية وفق إرشادات ماستركارد.</p><br><br></li></ul><br><br><br><br><br>