وظائف فني كمبيوتر - القاهرة مصر

<p>إدارة الحجوزات الفردية للبالغين والمتعلمين الصغار، بالإضافة إلى حجوزات المجموعات لمنطقتك عبر الهاتف والبريد الإلكتروني ضمن فترة SLA المتفق عليها، مع التأكد من استلام الدفع وتأشيرات الدخول (عند الاقتضاء) في الوقت المناسب والرد على جميع استفسارات العملاء بسرعة. متابعة فرص البيع لقياس مستوى الاهتمام وتقديم معلومات إضافية. إدارة بيانات وعمليات العملاء من خلال CLASS وSalesforce وأنظمة أخرى. حل المشاكل والشكاوى بسرعة بما يرضي الوكيل/العميل، مع التصعيد إلى المديرين المعنيين عند الحاجة. تحديث زملاء المبيعات حول القضايا التي قد تؤثر على علاقة العميل. بناء معرفة لدى الوكلاء وتطوير علاقات قوية مع المستشارين لضمان أن KLG هو مزود الاختيار الأول للعميل عبر مواقع مدارس متعددة. إدارة توقعات العملاء والشكاوى من خلال العمل كجهة الاتصال الأساسية والرد على جميع الاستفسارات والتنسيق عند اللزوم مع الإدارات الداخلية. البقاء على اطلاع على المنافسين والتغييرات في السوق. العمل نحو أهداف الإيرادات للقسم والإقليم.</p><p><strong>الملف المرغوب فيه للمرشح</strong></p><ul><li>درجة البكالوريوس في اللغات والترجمة، اللغة التركية، أو مجال ذي صلة.</li><li>مرشحون حديثو التخرج مرحب بهم للتقديم.</li><li>إتقان اللغة التركية (المحادثة والكتابة).</li><li>مهارات تواصل وتعامل بين الأشخاص قوية.</li><li>موجه نحو العملاء مع قدرات حل المشكلات بشكل ممتاز.</li><li>القدرة على التعامل مع استفسارات العملاء وحل الشكاوى بمهنية.</li><li>مهارات حاسوبية أساسية وإتقان في Microsoft Office.</li><li>القدرة على العمل بنوبات دورية إذا لزم الأمر.</li></ul>

<p>سيكون المرشح المثالي متمكنًا بقوة من إدارة Jira، وأتمتة التدفقات، وتخصيص النظام، ودعم المنصة، مع القدرة على تقديم حلول قابلة للتوسع لتلبية احتياجات الأعمال.</p><p>&nbsp;</p><p><strong>المسؤوليات</strong></p><ul><li><p>إدارة وتكوين وصيانة <strong>Jira</strong>، و<strong>Jira Service Management (JSM)</strong>، و<strong>Confluence</strong>.</p></li><li><p>إدارة ودعم بيئات <strong>Jira Data Center</strong>، لضمان استقرار المنصة وأدائها وأمنها.</p></li><li><p>تصميم وتخصيص وتحسين سير العمل والشاشات والأذونات وأنواع القضايا والتشغيل الآلي.</p></li><li><p>تطوير والحفاظ على حلول مخصصة باستخدام <strong>ScriptRunner</strong>، <strong>JMWE</strong>، وتطبيقات سوق Atlassian الأخرى.</p></li><li><p>إنشاء لوحات معلومات وتقارير وتحليلات باستخدام <strong>EazyBI</strong> لدعم اتخاذ القرار في الأعمال.</p></li><li><p>تنفيذ تحسينات النظام، وطلبات التغيير، وتكوينات الميزات الجديدة وفقًا لاحتياجات الأعمال.</p></li><li><p>إجراء صيانة التطبيق والترقيات والتحديثات ومراقبة صحة المنصة.</p></li><li><p>تشخيص المشكلات الفنية وتقديم حل سريع للحوادث المتعلقة بالمنصة.</p></li><li><p>التعاون مع فرق متعددة الوظائف لجمع المتطلبات وتقديم حلول Atlassian فعالة.</p></li><li><p>ضمان الالتزام بممارسات أفضل للحوكمة والأمن وإدارة النظام.</p></li></ul><p></p><p><strong>المتطلبات</strong></p><ul><li><p>درجة البكالوريوس في علوم الكمبيوتر، أنظمة معلومات الإدارة، أو مجال ذو صلة.</p></li><li><p>حد أدنى <strong>3 سنوات من الخبرة العملية</strong> في إدارة Jira.</p></li><li><p>خبرة مثبتة في إدارة <strong>Jira Data Center</strong>.</p></li><li><p>خبرة قوية في <strong>ScriptRunner</strong>، <strong>JMWE</strong>، و<strong>EazyBI</strong>.</p></li><li><p>خبرة قوية في إدارة <strong>Jira</strong>، <strong>Jira Service Management (JSM)</strong>، و<strong>Confluence</strong>.</p></li><li><p>خبرة في صيانة التطبيقات والترقيات ودعم المنصة.</p></li><li><p>مهارات تحليلية وحل مشاكل قوية.</p></li><li><p>اتصال ممتاز مع إتقان جيد للغة الإنجليزية</p></li></ul><p></p><p><strong>الشهادات المفضلة:</strong></p><ul><li><p>ACP-120</p></li><li><p>ACP-420</p></li><li><p>ACP-620</p></li><li><p>ITIL</p></li></ul><p></p>

<p> </p><p> el الفكرة الأساسية ستكون مسؤولاً عن تصور تصاميم إبداعية لمجموعة أزياء موسمية تلبي احتياجات مستهلكينا. ستشرف على إنتاج التصميمات لضمان اكتمالها في الوقت المحدد. كما ستستخدم معرفتك ببرامج التصميم لإنجاز هذه المسؤوليات.&nbsp;</p><p><strong>المسؤوليات</strong></p><ul><li><p>بحث عن اتجاهات الموضة الحالية وتوقع الاتجاهات المستقبلية التي ستنال إعجاب مستهلكينا باستخدام تقارير الاتجاهات العالمية.</p></li><li><p>تصميم وإنتاج مجموعة واسعة من الأعمال الفنية (طبعات أو تطريز) لخطوط علامتنا Casual &amp; Classic.</p></li><li><p>التعاون مع فرق إبداعية أخرى مثل مصممي الأزياء، فرق الإنتاج، إنتاج الأنماط، ومتابعة العمل لتحقيق أفضل النتائج.</p></li><li><p>إعداد عروض تقديمية لمفاهيم جرافيك موسمية مواكبة للاتجاهات.</p></li><li><p>رسم الأفكار رقمياً باستخدام برامج CAD (التصميم بمساعدة الكمبيوتر)</p></li><li><p>العمل مع العارضات لمعرفة كيف ستظهر التصاميم وإجراء التعديلات اللازمة على التصاميم.</p></li><li><p>تطوير إكسسوارات وعمليات خياطة موسمية مثل بطاقات التعليق، الشعارات أو الملصقات للمجموعات الخاصة.</p></li></ul><p> </p><p> </p><h2> </h2><p> </p><p> </p><p><strong>المتطلبات</strong></p><p><strong>المؤهلات</strong></p><ul><li><p>درجة البكالوريوس أو ما يعادلها من الخبرة في التصميم الجرافيكي.</p></li><li><p>خبرة تصميم إبداعي لمدة 2+ سنوات.</p></li><li><p>الخبرة باستخدام برامج التصميم مثل Photoshop وIllustrator أمر ضروري.</p></li><li><p>مهارات اتصال كتابية وشفوية مطورة جيداً.</p></li><li><p>مهارات اتخاذ القرار وإدارة الوقت بشكل جيد.</p></li><li><p>معرفة قوية بالموضة.</p></li></ul><p></p>

<ul><li><p>مسؤول عن إجراءات المبيعات الأجنبية.</p></li><li><p>مسؤول عن تقديم الخدمات لفروع المنظمة في الدول الأجنبية.</p></li><li><p>يدير واجبات التصدير للمنظمة ويتأكد من مطابقة البضائع لمعايير جميع الدول المقصودة.</p></li><li><p>مسؤول عن تنفيذ جميع المتطلبات القانونية وفق قواعد الحكومة.</p></li><li><p>مسؤول عن جعل نقل البضائع فعالاً من حيث التكلفة، وتُنقل البضائع بأمان وبكفاءة إلى وجهتها.</p></li><li><p>يدير واجبات التصدير وفقاً للسلع وتكلفتها.</p></li><li><p>تنظيم وإدارة النقل جواً وبراً وحداً وبحراً وفقاً للمواد والوقت وكفاءة التكلفة.</p></li><li><p>يتتبع البضائع المنقولة والمدفوعات المسلَّمة ويحافظ على فواتيرها.</p></li><li><p>يجرى مسحاً وبحثاً مناسبين لوسائل النقل والطرق لجعل تكلفة النقل ووقته فعّالين.</p></li><li><p>يضع تدابير للتعامل مع البضائع والاعتناء بها أثناء النقل</p></li></ul><p></p><p><strong>المتطلبات</strong></p><ul><li><p>درجة البكالوريوس في إدارة سلسلة الإمداد، إدارة الأعمال، التجارة الدولية، أو مجال ذي صلة.</p></li><li><p>خبرة من سنتين إلى خمس سنوات</p></li><li><p>خبرة في مجال المواد الكيميائية للبناء والعزل</p></li><li><p>إتقان جيد جداً للغة الإنجليزية ضرورة</p></li><li><p>من الأفضل إتقان جيد للفرنسية</p></li><li><p>من الأفضل أن يمتلك سيارة خاصة</p></li><li><p>مهارات حاسوبية متقدمة وكفاءة في العمل على تطبيقات البرمجيات المطلوبة</p></li><li><p>لاعب فريق جيد وقادر على التنسيق مع الناس بفعالية</p></li><li><p>مهارات تنظيمية expert</p></li><li><p>مهارة فعالة في تخطيط الأمور</p></li><li><p>مهارات إدارة وقت مثالية</p></li></ul><p></p>

<p>هذه الدور يركّز بشكل كبير على ترجمة مفاهيم التصميم إلى تفاصيل معمارية دقيقة وقابلة للبناء، وإدارة حزم التشطيب، والتعامل مع تقديمات المواد والتنسيق متعدد التخصصات (الهياكل وMEP).</p><p>&nbsp;</p><ul><li>التنسيق مع مهندسي المكتب الفني الآخرين لإنتاج رسومات تنفيذية مع التركيز على الجماليات والسيطرة على التكاليف.</li><li>تحليل قوانين البناء واللوائح واحتياجات المساحة والموقع وغيرها من الوثائق والتقارير الفنية لتحديد أثرها على التصاميم المعمارية والهندسية المدنية.</li><li>تنسيق التصاميم الإنشائية والكهربائية والميكانيكية، وتحديد طريقة عرض لتقديم المخططات المعمارية بشكل رسومي.</li><li>حل النزاعات الناشئة بين مكونات التصميم المختلفة.</li><li>رسم وطبع مخططات مقياس تقريبية ومفصلة للأساسات والمباني والهياكل بناءً على المفاهيم الأولية والرسومات والتقديرات الهندسية وورقة المواصفات والبيانات الأخرى.</li><li>وضع وتخطيط ترتيبات التصميم الداخلي باستخدام معدات وبرمجيات الرسم بالحاسوب (CAD).</li><li>تحديد وتوجيه الإجراءات والتعليمات التي يجب اتباعها وفق مواصفات التصميم وكمية المواد المطلوبة.</li><li>إصدار وثائق طلب المعلومات (RFI) للاستفسار عن معلومات متعارضة أو مفقودة.</li><li>جمع البيانات لإكمال التصاميم المعمارية، وزيارة مواقع العمل لجمع القياسات عند الضرورة.</li><li>تحليل الآثار الفنية لمفهوم تصميم المعماري، مع حساب الأحمال والحجوم وعوامل الإجهاد.</li><li>تمثيل المعماري في موقع البناء، والتأكد من امتثال البنّاء لمواصفات التصميم، وتقديم الاستشارات بشأن التصحيحات التصميمية تحت إشراف المعماري</li><li>التحقق من أبعاد المواد المراد استخدامها وتعيين أرقام لقوائم المواد.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>KEY RESPONSIBILITIES</strong> Understand and analyze customer and design requirements including identifying any gaps or missing information needed to perform Validation/testing activities. Design Validation test groups based on the customer and/or design requirements. Develop testing plans, test cases, scripts and automation needed to verify that the software meets the customers and the high-level requirements. Test cases execution of test plans for a defined project scope. Analysis, interpret executed test cases, and confirming that the software behavior respects the requirement documents. Report findings (SW Bugs) on the defects management tool. Consolidate and prepare test reports for customer delivery. Continuously communicate work progress through attendance of daily &amp; weekly project meetings. (Internal and external). Support his/her colleagues whenever required. Participate in providing software validation project estimations and technical risk assessment. Perform hardware analysis and debugging for the ECU/testing environment on need.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements</strong> B.Sc. in Communication, Computer Engineering, Mechatronics, Biomedical, Aerospace or Electronics. Excellent command of English language is a must. Minimum 8 years of relevant experience Good knowledge in Embedded systems concepts and Microcontrollers Good knowledge of System / Software architecture and testing techniques. Good Knowledge of C programming. Good knowledge in Scripting languages (Python etc) Different levels of ISTQB certificate is a plus. CAN and Ethernet communication is a plus</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Overview</b> <p>The Project Manager supports the successful delivery of moderately complex projects by validating project scope, plans, and schedules. In this role, you will follow established success metrics while also contributing ideas for improvement. You will work within defined standards, including delivery processes, roles and responsibilities, operational norms, and compliance requirements.</p> <b>Key Responsibilities</b> <ul> <li>Validate project scope, plans, and timelines for moderately complex projects while ensuring alignment with success metrics.</li> <li>Contribute to and apply established standards such as delivery processes, roles and responsibilities, operational practices, and compliance guidelines.</li> <li>Identify potential risks to project or program success and escalate them to management as needed.</li> <li>Support the management of project delivery, including scope, timelines, and costs, under general supervision to ensure successful completion.</li> <li>Build and maintain strong stakeholder relationships and support the execution of communication plans.</li> <li>Assist in managing change by assessing project impacts, building awareness, and supporting organizational readiness, including training efforts.</li> <li>Evaluate project outcomes against defined success metrics and recommend or implement improvements to processes, resources, or solutions.</li> <li>Consistently deliver team reporting and support performance tracking through established metrics.</li> </ul> <b>Qualifications</b> <ul> <li>Bachelor s degree in Computer Science, a related field, or equivalent practical experience.</li> <li>Minimum of 5 years of experience in software and/or product development environments.</li> <li>Project management education and relevant experience.</li> </ul> <p> </p> <p><br></p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Your Responsibilities</strong></p><ul><li>Analyze supply chain processes (currently running on ERP (SAP MM/Fusion SCM/etc.) or external excel tools) and translate advanced planning requirements into OMP planning models.</li><li>Design and configure OMP planning solutions for:</li><li>Demand Planning</li><li>Supply Planning</li><li>MRP &amp; Production Planning</li><li>S&amp;OP / Integrated Business Planning</li><li>Detailed Scheduling</li><li>Align ERP master data and transactional logic with OMP planning parameters and constraints.</li><li>Work closely with ERP and integration teams to ensure tight OMPu2013ERP integration.</li><li>Support data mapping, validation, reconciliation, and issue resolution across ERP, business process, and OMP.</li><li>Execute unit testing, integration testing, and UAT.</li><li>Participate in cutover, go-live, and post-go-live hyper care.</li><li>Contribute to OMP delivery standards, templates, and accelerators, leveraging best practices.</li></ul><p><strong>Requirements</strong></p><ul><li>Bacheloru2019s degree in Engineering, Supply Chain, Business Informatics, or Computer Science.</li><li>Strong understanding of <strong>ERP Supply Chain processes</strong>, such as:</li><ol><ol><li>Procurement &amp; Inventory (SAP MM / Oracle Purchasing)</li><li>Production Planning &amp; MRP (SAP PP, Oracle Manufacturing)</li><li>Supply &amp; Demand Planning concepts</li></ol><li>Experience working on <strong>SAP or Oracle Supply Chain implementations or roll-outs.</strong></li><li>Ability to translate ERP business processes into system configuration and planning logic.</li><li>Strong analytical and problem-solving skills.</li><li>Advanced Excel skills for planning analysis and modeling.</li><li>Professional working proficiency in English.</li><li>You will be trained and enabled on <strong>OMP Unison Planning</strong> as the core advanced planning platform.</li></ol></ul></div></section>

Company Description Abu Elkher Distribution, founded in 1999, is a diversified distributor specializing in printers, inks, computer accessories, point of sale systems, security systems, and networking solutions. The company focuses on strategic global expansion and long-term partnerships in the technology and hardware sectors. Abu Elkher Distribution has established alliances with leading brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. This strong supplier network enables the company to offer a wide portfolio of high-quality products and reliable support to its customers. Team members join a growing organization with exposure to international brands and evolving market opportunities.<br>Role Description The Purchase Department Specialist is a full-time, on-site role based in Heliopolis. The specialist is responsible for managing end-to-end purchasing activities, including preparing and issuing purchase orders, coordinating with suppliers, and ensuring timely delivery of goods. Day-to-day tasks include monitoring stock levels, reviewing purchase requests from different departments, comparing quotations, and negotiating pricing and terms in line with company policies. The role involves tracking order status, resolving delivery or quality issues with vendors, and maintaining accurate purchasing records and documentation. The specialist also collaborates with finance and warehouse teams to ensure proper invoicing, payment processing, and inventory updates.<br>Qualifications<br> <br>Candidates should possess strong capabilities in Purchasing Processes and Purchasing, including familiarity with procurement policies and procedures. Candidates should possess skills in Purchase Management and Purchase Orders, covering supplier coordination, order creation, and follow-up. Candidates should possess solid Analytical Skills to evaluate supplier performance, compare bids, and support cost-optimization decisions. Candidates should possess proficiency in using ERP or purchasing systems, along with MS Excel and other office tools. Attention to detail, strong organizational skills, and the ability to manage multiple orders and deadlines are essential. Effective communication and negotiation skills, with the ability to work collaboratively with internal teams and external vendors. Previous experience in purchasing, supply chain, or procurement within distribution or technology sectors is highly beneficial. A relevant diploma or bachelor’s degree in business, supply chain, or a related field is preferred.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards. Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards. Qualifications Strong English language skills, including clear verbal communication and accurate written correspondence. Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure. Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications. Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures. Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.

Company Description Aura Communication is a leading consultancy specializing in HR outsourcing, staffing, and payroll outsourcing, founded in 2012 and headquartered in Cairo, Egypt. The company also operates a branch in Miami, Florida, USA, supporting a diverse international client base. With a strong presence across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia, Aura offers comprehensive workforce solutions tailored to different markets. As a trusted one-stop HRO/BPO partner, Aura focuses on efficient, scalable services that help organizations manage their people operations effectively. Team members join a growing, regionally recognized organization with opportunities to work in a multicultural and client-focused environment.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt for C1-level English speakers working rotational overnight shifts. The role involves handling inbound and outbound customer communication in English across phone, email, or chat, ensuring clear, accurate, and professional responses. Daily tasks include understanding and resolving customer inquiries, documenting interactions in internal systems, and following established procedures and service-level standards. Team members will collaborate with supervisors and colleagues to escalate complex issues, share updates, and maintain consistent service quality during night operations. The position requires adherence to shift schedules, reliability during overnight hours, and a commitment to delivering a positive customer experience.<br>Qualifications<br> <br>Strong English communication skills at C1 level (speaking, listening, reading, and writing), with clear pronunciation and professional vocabulary. Customer service and client support abilities, including active listening, problem-solving, and maintaining a calm, service-oriented attitude. Basic computer proficiency, such as using email, CRM or ticketing tools, and updating records accurately. Time management and adaptability to rotational overnight shifts, including reliability, punctuality, and ability to work in a fast-paced environment. Interpersonal skills for working in a diverse team, receiving feedback, and collaborating with supervisors and peers. Previous experience in call centers, BPO, or customer support is an advantage but not mandatory. High school diploma or equivalent required; university degree in any field is a plus. Willingness to adhere to company policies, data privacy standards, and professional conduct guidelines.

<p><h4>انضم إلينا</h4> <p>في فودافون، لا نُشكّل مستقبل الاتصالات لعملائنا فحسب؛ بل نُشكّل المستقبل لكل من ينضم إلى فريقنا. عندما تعمل معنا، فأنت جزء من مهمة عالمية لربط الناس، وحل التحديات المعقدة، وخلق عالم أكثر استدامة وشمولاً. إذا كنت ترغب في تطوير مسيرتك المهنية مع إيجاد التوازن المثالي بين العمل والحياة، فإن فودافون تقدم لك الفرص لتساعدك على الانتماء وتحقيق تأثير حقيقي.</p> <h4>ما ستفعله</h4> <p><strong>الغرض من الدور:</strong><br> كقائد تقني لهندسة الأعمال، ستعمل كخادم رئيسي يمكِّن، جسر الفجوة بين احتياجات العمل وحلول التكنولوجيا. ستعمل عن كثب مع أصحاب المصلحة لفهم وتصميم وتحسين القدرات والعمليات التجارية، مع التأكد من التوافق مع أهداف المنظمة. يجمع هذا الدور بين هندسة الأعمال والتحليل لدفع حلول ذات أثر في بيئة ديناميكية.</p> <h4>من أنت</h4> <p><strong>المسؤوليات الرئيسية:</strong></p> <ul> <li>التعاون مع أصحاب المصلحة من الأعمال والتقنية لتحديد الأولويات وتحويل الاحتياجات التجارية إلى استراتيجيات ومتطلبات قابلـة للتنفيذ.</li> <li>إجراء تحليلات الفجوة لتحديد التأثيرات والفرص المرتبطة بالمتطلبات الجديدة أو مبادرات التغيير.</li> <li>تعريف وتطوير قصص المستخدم بما يتوافق مع خريطة قدرات العمل.</li> <li>أن تكون نقطة الاتصال الرئيسية لتمكين قدرات الأعمال، والعمل كحلقة وصل رئيسية بين الفرق التجارية والفنية.</li> <li>تحليل ونمذجة عمليات العمل الحالية والمستقبلية، مع التأكد من التوافق مع استراتيجيات المنظمة.</li> <li>تسهيل ورش العمل والمناقشات لالتقاط رؤى الأعمال، واقتراح الحلول، والتحقق من المتطلبات.</li> <li>المساعدة في إنشاء وإدارة قوائم الإصدار الخلفية، مع التأكد من تعظيم قيمة الأعمال.</li> <li>حماية الجودة من خلال التحقق من الوظائف والدقة والكمال للحلول مقابل المتطلبات.</li> <li>تقديم رؤى أعمال ومداخل استراتيجية أثناء تخطيط الإصدار والتكرار.</li> <li>تحديد فرص التحسين والابتكار في العمليات والأنظمة التجارية.</li> <li>دعم تطوير وتنفيذ معايير القبول والاختبار.</li> <li>الشراكة مع أصحاب المصلحة لضمان التوافق على أهداف العمل الأولويات.</li> </ul> <p><strong>لست مناسباً تماماً؟</strong><br> هل يقلقك أنك لا تفي بجميع المعايير المطلوبة بالضبط؟ في فودافون نحن شغوفون بتمكين الناس وخلق مكان عمل يزدهر فيه الجميع، بغض النظر عن خلفيتهم الشخصية أو المهنية. إذا كنت متحمساً لهذا الدور لكن خبرتك لا تتوافق تماماً مع كل جزء من الوصف الوظيفي، فنحن نشجعك على التقديم فقد تكون المرشح المناسب لهذا الدور أو فرصة أخرى.</p> <h4>ما الذي ستجنيه</h4> <p><strong>المهارات والكفاءات:</strong></p> <ul> <li>تفكير استراتيجي قوي ورؤية شاملة لعمليات وأهداف الأعمال.</li> <li>خبرة في تحليل الفجوة ونمذجة عمليات الأعمال وتحليل التأثير.</li> <li>إتقان المنهجيات والممارسات الرشيقة (الأجايل).</li> <li>القدرة على إدارة التعقيد ودفع مبادرات التحول.</li> <li>مهارات تواصل وإدارة أصحاب مصلحة استثنائية.</li> <li>خبرة مثبتة في إدارة المخاطر واتخاذ القرار.</li> <li>التفاصيل الدقيقة مع القدرة على رؤية الصورة الكبيرة (رؤية طائرة هليكوبتر).</li> <li>القدرة على التكيف مع التغيير وروح التعاون.</li> <li>إتقان في الاختبار والتقييم وإدارة الشركاء/الموردين.</li> </ul> <p><strong>المؤهلات:</strong><br> يشترط حصولك على درجة البكالوريوس في الاتصال، هندسة الكمبيوتر، هندسة الاتصالات، علوم الحاسوب، أو مجال ذات صلة.<br> خبرة لا تقل عن 3 سنوات في الاتصالات أو تكنولوجيا المعلومات أو المجالات ذات الصلة.<br> شهادة CBAP أو خبرة معادلة تعتبر ميزة قوية.<br> يفضل وجود خبرة سابقة في بيئة أجايل.</p> <h4>من نحن</h4> <p>نحن شركة تيلكو دولية رائدة نخدم ملايين العملاء. في فودافون، نؤمن أن الاتصال قوة للخير. إذا استخدمناه للأشياء التي تهم حقاً، فيمكنه تحسين حياة الناس والعالم من حولهم. من خلال تقنيتنا نمكّن الناس، نربط الجميع بغض النظر عن هويتهم أو مكان إقامتهم ونحافظ على الكوكب، بينما نساعد عملائنا على فعل الشيء نفسه.</p> <p>الانتماء في فودافون ليس مجرد مفهوم؛ إنه حيّ ومتنفس ومُنمّى من خلال كل ما نقوم به. ستكون جزءاً من مجتمع عالمي ومتعدد الثقافات، يضم عقول ومهارات وخلفيات وثقافات مختلفة. نحن ملتزمون بزيادة التنوع، وضمان تمثيل متكافئ، وجعل فودافون مكاناً يشعر فيه الجميع بالأمان والتقدير والانتماء.</p> <p>إذا كنت تحتاج إلى أي تعديلات معقولة أو لديك طلب وصول كجزء من رحلتك في التوظيف، مثل وقت إضافي أو فترات راحة بين الاختبارات عبر الإنترنت، يرجى الاتصال بفريق التوظيف للحصول على التوجيه.</p> <p>معاً نستطيع.</p>

Job description Company Description Singleclic Ltd. is a regional leader in Digital Transformation, ERP/CRM Implementation, Business Process Automation, and Enterprise AI, serving organizations across KSA, UAE, and Egypt. As an Odoo Silver Partner, Microsoft Dynamics 365 integrator, and IBM BAW/ODM specialist, we offer scalable, end-to-end solutions to optimize operations, drive growth, and improve efficiency. With over 10 years of experience in digital delivery and a team of 70+ consultants and engineers, Singleclic serves 60+ enterprise clients across industries such as healthcare, banking, construction, and government. Our commitment to innovation and client success is evident in our wide range of services, including advanced AI, low-code platform development, system integrations, and round-the-clock support. At Singleclic, we aim to go beyond digitalization, helping businesses achieve true optimization and transformation.<br> Role Description This is a full-time hybrid role for a Senior Odoo Implementer based in Cairo, Egypt, with the flexibility to work remotely when needed. The Senior Odoo Implementer will lead and execute the end-to-end implementation of Odoo ERP projects for clients across various industries. Key responsibilities include gathering client requirements, configuring Odoo modules, performing data migrations, customizing features, troubleshooting technical issues, training end-users, and ensuring successful project delivery on time and within scope. Collaboration with internal teams such as project managers and developers will also be essential to deliver tailored solutions. Qualifications Strong expertise in Odoo implementation, including configuring and customizing Odoo ERP modules Experience in business analysis, requirement gathering, and process design for ERP solutions Solid understanding of business processes across domains such as inventory, accounting, and CRMFamiliarity with data migration, system integration, and database management Proven ability in troubleshooting technical issues and providing solutions Effective communication, presentation, and stakeholder management skills Proficiency in programming languages like Python and XML for Odoo development is a plus Bachelor’s degree in Computer Science, Information Systems, or a related field Experience in project management or working in an agile team environment is an advantage

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative customer service solutions that address the unique needs of each business. With strong global coverage and deep cultural understanding, ETISAL International helps partners focus on their core operations while enhancing the experience of their end customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of best practices and advanced technologies. ETISAL International is committed to continuously improving its management and operational standards to exceed client expectations. Role Description This is a full-time, on-site role based in Cairo for English-speaking Client Support Agents. In this position, team members handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. Client Support Agents are expected to document interactions, follow established procedures, and escalate complex cases when necessary. The role involves working closely with supervisors and colleagues to meet performance targets, maintain service quality, and contribute to a positive customer experience. Agents are also expected to adhere to company policies, maintain confidentiality, and demonstrate professionalism in every interaction. Qualifications Strong English communication skills, both spoken and written, with clear articulation and active listening abilities. Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset. Basic computer proficiency, including typing, navigating multiple systems, and using common office applications. Ability to work in a fast-paced contact center environment, manage time effectively, and meet performance targets. High level of professionalism, reliability, and adaptability to rotating shifts or varying work schedules as needed. Previous experience in customer support, call centers, or BPO environments is an advantage but not mandatory. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus. Strong interpersonal skills and the ability to work collaboratively within diverse teams.

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves as a trusted one-stop HRO/BPO partner for local and international clients, offering comprehensive workforce and business process solutions. The organization is focused on building long-term relationships, supporting diverse industries, and providing reliable, scalable services for growing companies.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt, for C1 English speakers working the overnight shift. The role involves handling inbound and outbound communication with international clients and customers, including responding to inquiries, providing information, and resolving issues in fluent English. Team members will manage calls, emails, and chat messages, follow established procedures, document interactions accurately, and escalate complex cases when needed. The position requires adherence to performance targets, quality standards, and shift schedules, as well as active collaboration with supervisors and colleagues to ensure consistent service delivery. Overnight shift availability and reliability are essential.<br>Qualifications<br> <br>C1-level English proficiency in speaking, listening, reading, and writing, with clear pronunciation and strong comprehension skills. Customer service and communication skills, including active listening, empathy, and professional, client-focused interaction. Ability to work overnight shifts on-site in Cairo, maintain punctuality, and manage energy and focus during night hours. Basic computer literacy, including typing, using CRM or ticketing systems, and handling email and chat platforms efficiently. Strong problem-solving skills, attention to detail, and ability to follow scripts and guidelines while exercising sound judgment. Ability to work in a fast-paced environment, stay calm under pressure, and collaborate effectively with team members and supervisors. Previous experience in call centers, BPO, customer support, or similar service roles is an advantage but not mandatory. High school diploma or equivalent required; post-secondary education in languages, communication, or business is a plus.

Flairstech is looking for a Pre-Sales Engineer to join our team and work closely with prospects to understand their business and technical needs, demonstrate Saa S solutions, and drive opportunities toward conversion.<br>Titles who can apply: Sales Engineer, Pre-Sales Engineer, Presales Engineer, Technical Sales Engineer, Solutions Engineer, Solutions Consultant<br>Responsibilities Engage with free-trial, freemium, inbound, and marketing-generated leads to understand customer needs and purchase readiness. Conduct discovery calls to identify business requirements, pain points, technical needs, and use cases. Deliver tailored product demonstrations and explain technical features, integrations, workflows, and capabilities. Translate technical concepts into clear business benefits and value propositions. Answer first-level technical and product-related questions and coordinate with Product or Technical Support when needed. Support lead conversion through consultative sales conversations and timely follow-up. Identify upselling and cross-selling opportunities based on customer needs and product usage. Manage and progress opportunities through the CRM and maintain accurate pipeline information. Collaborate with Marketing, BDR, Customer Success, Account Management, Product, and Technical Support teams. Meet targets related to lead conversion, new revenue, upselling, and cross-selling. Requirements Bachelor's degree in Business, Marketing, Computer Science, IT, or a related field.2–3 years of experience in Saa S sales, inside sales, technical presales, solution consulting, technical support, or a similar customer-facing technology role. Previous experience in technical presales, solution consulting, or technical support is highly preferred. Good understanding of Saa S products, cloud applications, and software integrations. Experience with product demonstrations and consultative selling. Strong verbal and written communication skills. Strong presentation skills and ability to communicate with both technical and non-technical stakeholders. Experience with upselling, cross-selling, or account expansion is a plus. Familiarity with CRM platforms such as Salesforce, Hub Spot, or similar tools. Strong problem-solving and consultative selling skills. Experience with freemium, free-trial, or Product-Led Growth (PLG) models is highly preferred.<br>Work Model???? Cairo, Egypt???? Hybrid???? Morning Shift

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business and better serve their customers. With a strong emphasis on cultural understanding, industry best practices, and global coverage, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and invests in advanced technologies to provide first-class quality and exceed client expectations. Role Description The Technical Customer Support Agent (English account) is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions in English, assisting with technical inquiries, troubleshooting issues, and providing clear guidance on products or services. Daily tasks include identifying and resolving customer problems, documenting cases in the support system, escalating complex issues when necessary, and following up to ensure resolution and customer satisfaction. The role also involves adhering to service level agreements, maintaining accurate records, and collaborating with team members and other departments to improve processes and customer experience. Qualifications Strong English communication skills (spoken and written), with the ability to explain technical concepts clearly and professionally. Technical aptitude and basic troubleshooting skills, with the ability to learn product features, systems, and tools quickly. Customer service skills, including active listening, problem-solving, patience, and a service-oriented mindset. Comfort using computer systems, CRM or ticketing tools, and standard office applications for documentation and reporting. Ability to work on-site in Qesm El Maadi, manage time effectively, and handle high-volume customer interactions. Previous experience in technical support, call centers, or BPO environments is an advantage. Relevant education such as a diploma or degree in IT, communications, business, or a related field is preferred. Willingness to work in shifts as needed and commitment to

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help partners concentrate on their core business and better serve their customers. With strong global coverage and cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. Human capital, service quality, and client value are central to its long-term vision and growth. Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. The specialist will handle incoming customer inquiries in English via phone, email, and chat, providing accurate information, resolving issues, and ensuring timely follow-up. Responsibilities include documenting interactions, escalating technical or complex cases to relevant teams, and tracking customer requests to completion. The role also involves supporting customer satisfaction initiatives, adhering to internal quality standards, and contributing feedback to improve processes and service delivery. The specialist will collaborate closely with team members and supervisors to meet performance targets and uphold ETISAL International’s service values. Qualifications Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction. Excellent Interpersonal Skills, with the ability to communicate clearly and professionally in English. Ability to provide basic Technical Support, including troubleshooting common service or system issues. Solid Analytical Skills to understand customer needs, identify patterns, and suggest improvements. Previous experience in call centers, BPO, or customer service environments is an advantage. High level of resilience, patience, and problem-solving ability in fast-paced settings. Proficiency in computer use, including CRM systems and standard office applications. Willingness to work on-site in Cairo and to follow shift schedules as required. Exceptional communication and problem-solving skills flexibility and commitment to overnight shift schedules Location: Abbasia, Cairo Working Hours: Overnight shifts What we offer Compensation: 13,000 EGP Benefits: Social and medical insurance, fully paid professional training

Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has deep expertise in developing platforms for community and facilities management in smart cities, enhancing efficiency, resource utilization, and operational workflows. With more than 300 successful projects across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted over 200,000 people and contributed to the creation of sustainable, digitally enabled communities.<br>Role Description The Pre Post Sales Engineer is a full-time, on-site role based in Qesm El Maadi. This role involves supporting the sales cycle before and after closing deals by preparing technical proposals, solution designs, and demos for IoT and smart metering platforms. The Pre Post Sales Engineer collaborates closely with the sales team to understand customer requirements, deliver presentations, and respond to technical inquiries. After implementation, the role includes providing technical support, handling product configurations, troubleshooting issues, and ensuring customer satisfaction with deployed solutions. The position also involves maintaining accurate documentation, coordinating with internal engineering teams, and contributing feedback to improve products and services.<br>Qualifications<br> <br>Strong Sales Engineering and Sales skills, including solution design, technical presentations, and support for the sales process. Proficiency in Technical Support and Customer Service, with the ability to troubleshoot, resolve issues, and maintain high client satisfaction. Effective Communication skills, with the ability to translate complex technical concepts into clear, accessible information for diverse stakeholders. Relevant technical background in IoT, smart metering, utilities, or energy management systems is highly beneficial. Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Ability to work on-site in Qesm El Maadi, collaborate in cross-functional teams, and manage multiple projects and priorities. Experience with pre-sales and post-sales activities in B2B technology environments in the MENA region is a plus.

Job Purpose<br><br> JOB DESCRIPTION <br><br>Review and generate BIM / Revit Architectural, structural, or MEP models produced for the company projects based on the provided information from consultant and to ensure meeting the client requirements and achieve efficiency in managing the projects in terms of schedules and cost.<br><br>Roles & Responsibilities<br><br> Collect the project data from consultant or tender department to ensure issuing the BIM model for the projects including all the project specifications to identify quantity of materials and time schedule. Review BIM models to create BIM MEP models. Coordinate with Estimating department in tender phase and project managers in construction phase of the projects to ensure implementation of BIM standards to meet the client requirements. Review and consolidate BIM Models to produce 4D Model for the projects. Link between BIM/Revit and Primavera Enterprise software to visualize the projects’ status in terms of time and cost. Maintain and configure the different models to ensure the model integrity is maintained to suit the project BIM execution plan and associated BIM requirements. Ensure that the performance of various assigned tasks, and the conduct of BIM Model and junior model engineers are in accordance with the department's policies and procedures. Train and support new BIM model Engineers to ensure their ability to handle their responsibilities in effective and professional manner. Recommend in establishing the training needs for the project controls staff in his projects and track trainings and coaching. Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. Handles related special assignments if required. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>VDC/ BIM TL VDC/ BIM junior VDC/ BIM engineers<br><br>Internal Contact Nature & Purpose Frequency<br><br>Tender Department<br><br>Projects’ Managers<br><br>Operational and in line with roles and responsibilities Ongoing / As required<br><br>External Contact Nature & Purpose Frequency<br><br>Consultant Operational and in line with roles and responsibilities As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications Bachelor Degree in Mechanical Engineering<br><br>Professional Certification<br><br>Work Experience 5 - 7 years of related experience<br><br>Language Arabic and English(Toefl 500 or equivalent)<br><br>Computer Skills MS Office, BIM software and Primavera