The ideal candidate will have strong expertise in Jira administration, workflow automation, system customization, and platform support, with the ability to deliver scalable solutions that meet business requirements.

Responsibilities

• Administer, configure, and maintain Jira, Jira Service Management (JSM), and Confluence.

• Manage and support Jira Data Center environments, ensuring platform stability, performance, and security.

• Design, customize, and optimize workflows, screens, permissions, issue types, and automation.

• Develop and maintain custom solutions using ScriptRunner, JMWE, and other Atlassian marketplace apps.

• Build dashboards, reports, and analytics using EazyBI to support business decision-making.

• Implement system enhancements, change requests, and new feature configurations based on business needs.

• Perform application maintenance, upgrades, patching, and platform health monitoring.

• Troubleshoot technical issues and provide timely resolution for platform-related incidents.

• Collaborate with cross-functional teams to gather requirements and deliver effective Atlassian solutions.

• Ensure adherence to best practices for governance, security, and system administration.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or a related field.

• Minimum 3 years of hands-on experience in Jira Administration.

• Proven experience administering Jira Data Center.

• Strong expertise in ScriptRunner, JMWE, and EazyBI.

• Solid experience with Jira, Jira Service Management (JSM), and Confluence administration.

• Experience in application maintenance, upgrades, and platform support.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication skills with good command of English

Preferred Certifications:

• ACP-120

• ACP-420

• ACP-620

• ITIL